26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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21086 Someone from QLD thinks vodafone is READ THIS AND SEE at 10 Mar 2012 03:44:21 PM
AGAIN AT THE DUMB VODANOFONE NO COMMUNITY .
THEY LEAVE STUFF LIKE THIS ON THEIR WEBSITE.
(DETAILS REMOVED) ON DUTY AGAIN WITH (DETAILS REMOVED) THE MODERATOR LOOKING ON


Formal Complaint Regarding Rhodes Employee.....31 minutes ago 10.03.2012 500pm

I would like to lodge a formal complaint about an employee of yours named Jason who works at the Rhodes Vodafone “Select Dealer” stall.

On Thursday the 8th of March 2012 at approx. 11am I went to this Vodafone dealer in order to talk to a sales representative about replacing my phone. I’ve been having SERIOUS problems with a 2 week old Samsung Galaxy W. Since I first purchased the handset (as a replacement for a handset I already have on a contract) it consistently failed to send text messages. This was becoming extremely frustrating as the only way I was able to send a text message once it failed was to restart the entire handset. I was doing this about 15 times a day. And after having to go to two Vodafone stores in 4 days I was told to go back to the original store that I bought it from. It was here that I encountered Jason. After explaining and showing him what my phone was doing I was met with an inexplicable and inconceivable amount of arrogance, rudeness and disrespect from this so called “employee”.

Jason asked me if I had tried turning the phone off. I said yes, I had multiple times, as this was the only way for me to get it to resend my messages. Not even bothering to make eye contact with me he grabbed my phone and switched it off, turned it back on and resent a failed message. It sent. I explained that this often happens and it is the only way I can actually get it to send text messages once they’d failed. However I can’t constantly be turning my phone on and off every time I want to send a text message. Rather than listening to me, he kept asking me “so what’s the problem?”, refusing to understand that the very thing he had seen in front of him was an issue with the handset. I continued to explain that a 2 week old handset should not be consistently failing to send text messages and I wanted the problem fixed because it was becoming very annoying. Through speaking to other Vodafone representatives at Chatswood and the QVB it had become clear that the issue was not a network or sim problem, but rather a problem with the actual phone. Yet again he reiterated “So what’s the problem” and flatly refused, with an inconceivable tone of arrogance and antipathy that there was anything wrong with my handset and I should just learn to deal with it.

I was outraged by the way this young man treated me. As a Vodafone customer for over 3 years I have NEVER been treated this way by any other Vodafone employee or by an employee of any other company. The young man refused to give me his last name. I have spoken to his manager and was told to post a formal complaint here.

This young man is not only damaging the reputation of the Rhodes dealer store, but also the reputation of the entire Vodafone community. I am still outraged at the way that I was treated by this young man, treated in this way when I had done nothing wrong and was simply trying to rectify an extremely frustrating problem with a handset that this particular store had sold me. A handset that I had paid almost 300 dollars outright for. I was helped by a female employee later, who managed to understand the problems and my handset has now been sent to Victoria for it to be assessed and either repaired or replaced. Yet all of this was done in spite of the efforts of this man. Therefore I would like to notify you of the unsatisfactory way that I was treated in the hopes that the situation can be rectified and dealt with and hopefully not happen to another customer.
....Message 1 of 1 (2 Views)
....Reply

THEY IGNORE YOU
I'LL REPLY

DEAR VERY VERY ANGRY,AND WELL JUSTIFIED CUSTOMER.
I AM TRULY SORRY THAT THE WHOLE OF VODANOFONE HAS LET YOU DOWN
I KNOW YOUR PAIN AND SUFFERING.
DO YOURSELF A FAVOUR AND GO DEMAND A REFUND BACK FROM (PERSONAL DETAILS REMOVED)

TELL HIM THE GOOD PEOPLE AT VODERFAIL.COM SENT YOU.
THEN COME OVER TO US AND WE WILL TRY TO HELP YOU .
11 Mar 2012 01:03:02 PM: (20 Hours Later When The Complainant Is No Longer Online)
Our Amateur Artist(Caitlin) answers at last.
Pass the feedback to who Caitlin?
Caitlin is relieved about the phone?
You want to know about the outcome Caitlin?
What assistance Caitlin?
Further assistance Caitlin?
CAITLIN'S PAINTED REPLY
18 minutes ago 11.03.2012 1.27pm
Hi alexf,
Thank you for providing in detail the experience you received when visiting the Rhodes stall. This is not the experience we want our customers to have when visiting our stores and I will definitely pass on your feedback to the appropriate people.
I am relieved to see that your phone has now been sent away for assessment and either repairing or replacing. It would be great to be updated with the outcome of the assessment and if you require further assistance or have any other enquires, please feel free to post here on the community as myself or another help and support member will always be happy to assist.
Thanks,
Cait
Help and Support
"Every artist was first an amateur"


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21085 Someone from NSW thinks vodafone is 3 data network doesn't work at 10 Mar 2012 03:18:10 PM
Has been 4 days now since three data network stopped working! I'm connected to the 3 network but when I open safari it just says that couldn't connect to data network!
I tried to speak with the assistance but as I have an italian simcard they can't help me! Does anyone have the same problem? do you know how to solve it?!
13 Mar 2012 01:13:18 PM: If you have an italian simcard- you must be roaming- simply change network- Go to your network settings and change from automatic to Manual and select either Tesltra or Optus- easy
14 Mar 2012 01:11:29 PM: No i have free internet connection just connecting to 3telstra as I have the offer "three like home", if I connect to other networks I'm going to pay sooooo much money! The 3telstra network is still not working though

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21084 Someone from NSW thinks vodafone is HOW HOPELESS IS HOPELESS! at 10 Mar 2012 03:03:31 PM
AND YET, ANOTHER DAY AT VODANOFONE NO COMMUNITY

I CAN SEE WHY MILLIE AND CAITLIN VODAFONE STAFF ON DUTY AT THE MOMENT WON'T GO NEAR THIS ONE.


Moving from 3 to Vodafone, Horrible Service.....3 hours ago 10.03.2010

I was contacted by a Vodafone rep asking if i wanted to trial the Vodafone network, being a 3 customer i was told that the migration would be fast and simple. This was 3 weeks ago and i'm now left without a working SIM/coverage.

After receiving my Vodafone SIM i called the number to activate and was told to wait until my 3 SIM stopped working, after waiting 5 days with nothing changing i called up Vodafone customer service to see what was going on, after being told that my Port had been denied for some reason (thanks for letting my know by the way) they said they would manually port my number across.

Another week passes and still nothing, i decide to go into a Vodafone store this time to get answers, the Vodafone guy calls up and once again I'm told that porting has failed and that they'll try another way to port my number. This was on a Saturday so was told my Vodafone SIM would be up and running by the following Tuesday.

another week passes and on Friday (3 days after my Vodafone SIM was suppose to start working) my 3 service was cut off, I put in my Vodafone SIM in and still no service, i call once again to see what is happening and am told that my phone should be working by the end of the day. It has now been 2 days and now i am without a working service.

I shouldn't have to wait nearly a month for a process which is supposed to be 'easy and smooth'??!

Regret ever moving to Vodafone.
...............................................................................
AFTER MORE THAN 3 HOURS AND VODAFONE STAFF AT VODANOFONE NO COMMUNITY IGNORE YOU,
I'LL REPLY TO YOU.

DEAR NOT YET VODAFONE CUSTOMER
YOUR PAIN AND SUFFERING IS GREAT,MY CONDOLANCES TO YOU.
YOU HAVE EXPERIENCED THE VODAFONE EXPERIENCE.
EVERYONE REGRETS MOVING TO VODAFONE.
THEY WILL PROPBABLY SEND YOU AN OVER DUE NOTICE, AND EXCESS DATA CHARGE EVEN THOUGH YOUR NOT YET CONNECTED.
IM AM TRULY SORRY THAT YOU HAVE SUFFERED AT THEIR HANDS.

FROM YOUR SUPPORTERS
AT VODAFAIL.COM
11 Mar 2012 10:29:13 PM: haha its not meant to be an online chat forum. they reply up to a week afterwards, what is your problem?
12 Mar 2012 10:17:18 AM: You hav'nt worked for Vodafone Rhodes store by any chance?
'What's you're problem' is the terminology they use their as well!
13 Mar 2012 08:35:20 AM: no i HAVN'T. I ask that because the OP was complaining that it was 3 hours and no one had answered yet. I asked what is YOUR problem because there is no problem with the staff not answering immediately because the site is not intended to be an instant response forum. And I dont know what terminology they use THERE or at any other vodafone store.
13 Mar 2012 12:16:52 PM: Vodafone employee!
That's not a response that your Jana, General Manager of Communications and Brand Vodafone would use!
Remember, Warmth and Love,-Got it?
Warmth and Love!,just like Jana would want the World to believe.
13 Mar 2012 01:57:57 PM: im not a vodafone employee .....

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21082 Someone from QLD thinks vodafone is at 10 Mar 2012 02:04:52 PM

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21081 Someone from QLD thinks vodafone is OUT OF CONTROL BILLING at 10 Mar 2012 01:28:58 PM
THIS IS A REPEATED RIPOFF FROM VODAFONE WHEN YOU'RE PHONE IS TURNED OFF.
THIS COMPANY NEEDS TO BE INVESTIGATED IMMEDIATELY BY LEGISLATED AUTHORITY NOT JUST THE TIO.(WHICH HAS NO REAL POWER AT ALL)

very very sad :( :( :(.
....2 hours ago 10.03.2012 1:19

Hi, I have had a real bad week with Vodafone...

First off I moved last week and there is no reception at my new house. I have two accounts with you and just bought the new Iphone 4s and they are basically worthless to me now.

Then I went overseas and just recieved a text that I owe $1500 for a one day data charge even though I never use data when I am overseas and had it turned off in my phone and had asked for it not to be enabled when I got my second account.

I am looking now at owing probably over 3k to get out of my contract and get a mobile that works. I don't want to but it seems to me the only thing is just to walk away from everything. Not sure who this goes too but hoping just maybe I can get in touch with someone who can help - calling call center did nothing except cost me more money. <NAME REMOVED>

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21079 Someone from NSW thinks vodafone is Possible Lara Solution at 10 Mar 2012 10:39:07 AM
Lara has always given me problems and I have said this to Vodafone on many occasions. One of my problems is that if Lara runs out of options it just hangs up on you and you have wasted the call.

However, one of the radio annoucers showed how he jumps the queue with Telstra. When the Telstra Robot answers he just says "I hate Telstra" and it responds by saying "I better transfer you to a customer service representative straight away". I'll try this next time I tangle with Lara.
10 Mar 2012 10:42:01 AM: Yes,just dont agree with anything the robot says.
Another way is say nothing at every prompt.

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21078 Someone from QLD thinks vodafone is CONTINUES THE STEALING at 10 Mar 2012 10:22:56 AM
VODAFONE BIG PITCH
Sydney Morning Herald

Lucy Battersby
March 10, 2012

VODAFONE will launch a national advertising campaign this weekend to spruik its new network guarantee - an opportunity for customers to quit long-term contracts in the first month if unhappy with mobile coverage.

But it is also designed to encourage customers onto the new network built at the 850 megahertz frequency.

Vodafone hopes customers will be more willing to sign contracts if they know it is easy to leave, and says it will trust customers' own satisfaction with the network. The campaign has been running in South Australia and the ACT since September and so far ''few'' people have asked to leave contracts, according to Vodafone.

Advertisement: Story continues below Vodafone Hutchison Australia has spent $1 billion on its new mobile network since the 2009 merger of Vodafone with Hutchison Telecom. About $750 million was spent last year alone.

The company has lost 600,000 customers since mid-2010 after its network struggled to carry all the data demanded by smartphones and mobile broadband customers. The new guarantee is available to new and existing customers but only if they buy a new smartphone or modem through Vodafone.

WHAT THE!!!
$750 million dollars on 'public relations' NOTHING
'THE CAMPAIGN HAS BEEN RUNNING IN SOUTH AUSTRALIA AND THE ACT SINCE SEPTEMBER AND SO FAR ''few'' PEOPLE HAVE ASKED TO LEAVE CONTRACTS, ACCORDING TO VODAFONE.'

VODAFONE WILL BULLSH.T UNTIL IT IS BANKRUPT, OR IT'S EXECUTIVES ARE GOALED FOR CORPORATE FRAUD
WHY WOULD ANYONE WITH A BRAIN AND CAN BREATH OXYGEN WANT TO BUY A SMARTPHONE OR A MODEM FROM VODAFONE.
FIRST THEY WONT SUPPLY IT FOR SEVERAL MONTHS,CHARGE YOU WHILE YOU WAIT FOR THE EQUIPMENT TO ARRIVE FROM IT'S LOST PLACE,IT WILL BE UNSERVICABLE AND THE WILL STILL CHARGE YOU,THEN WHILE THEY STEAL YOUR MONEY,AND YOU CANCEL THE ACCOUNT,A VODAFONE CUSTOMER NO SERVICE PERSON FROM MUMBAI WILL LOSE YOUR CANCELATION ORDER AND YOU WILL GET CHARGED A BREAKING THE CONTRACT .

VODACRIMS NEVER STOP COMING UP WITH THESE THEIVING PLANS.


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21077 Someone from NSW thinks vodafone is Won't auto rechardge at 10 Mar 2012 09:43:43 AM
I have several phones on one vodafone account with automatic recharge via credit card. For at least the last three days we can't call out because there is a message that says no credit. I've called Voda three times and they say they are having technical difficulties and say it will be fixed in a few hours. I said what if Vodafone's senior managers couldn't use their phones for three days and were told they don't know it when it could be fixed - wouldn't they be screamimg to. I said to tell their senior management to over-ride the computer and give free calls until they fix their problem. It is unreasonable to expect their customers to just accept this and wait for an unknown time. This problem has happened to me several times in the last three years when my credit card details were lost. To reinstate my service they had to cancel everything including my telephone numbers then give them back but I think I lost all the call credits. Vodafone Head Office Australia is within walking distance of where I live and I've visted them three times and each time they refuse to talk to me saying there is no one there who could help. Their solution is to ring customer service and get caught with Lara which hangs up when it runs out of options. After me showing my discontent at how poor the company is they had a person from Tasmania call me who I think took over the telephone calling to fix the problem but it has returned again. I think we will be going to another provider especially now that voda is changing some of its plans to increase its earnings from me.

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21075 Someone from Somewhere else thinks vodafone is at 10 Mar 2012 06:23:59 AM

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21074 Someone from VIC thinks vodafone is at 10 Mar 2012 05:55:08 AM
I have tried to find out final amount and final billing information now my contract has expired. Got the Mumbai mumble, passed around from excuse to excuse. Told accounts not open yet. Rang off and rang back selecting the Accounts option and guess what, they were open. Don't believe it when Voda says they have changed. It is still the same place all over again

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21073 Someone from VIC thinks vodafone is TERRIBLE SERVICE at 10 Mar 2012 05:52:25 AM
Trying to find billing and final account information

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21072 Someone from QLD thinks vodafone is Extremely at 9 Mar 2012 10:40:30 PM
In Mayish 2008, i paid my contract out at my local Crazy Johns here in Townsville. I paid with a credit card, mum made her payment with the same card at the same time. Now her payment went through fine but mine, somehow it got "lost".

On the 21st July 2008 my account went to Veda Advantage then on the 6th August 2008 my payment mysteriously was "found" in someone else's account.
Cherry Hubner - Account Number *****3221.
On the day it was "found" i got a text message from a Mohammed (bit silly seeming my phone is disconnected)

Now what i am disputing is this.. I paid $341.16 that day to get me out of my contract. In the months leading up to "finding" my payment another $97.48 was accumulated onto my account as it looked as if i had not paid the money.

I do not believe i should have to pay this as it is not my fault the sales assistant or whoever put the payment into the wrong account. When i first heard it had not gone in i went into Crazy Johns and asked the girl for a reciept number. The reciept number she gave me was not right either.


Thanks to a girl from my local Vodafone store i found all the info out :)

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21071 Someone from QLD thinks vodafone is Failed at 9 Mar 2012 08:16:52 PM
Day 3 in the life with Vodafone, Robina Gold Coast. 850mhz Wifi 2 modem. 616kb file download time 56 minutes. It's good to see that vodafones upgrade is working. Wankers

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21070 Someone from WA thinks vodafone is Outraged! at 9 Mar 2012 07:03:20 PM
I thought vodafone was meant to of fixed their problems with the poor reception problems? I have an iPhone with a $49 plan, paying this much each month, i expect to have no issues. Yes i know vodafone is known for bad reception but i constantly get SOS ONLY up the top of my screen! Ive had the phone for around 3 months and when i first got it, no issues.. now i can't even access Facebook or the internet when I'm out and about. My messages take about 10 mineuts to come through and I'm sick of it. I have to stick with vodafone for my 2 year contract and I'm not going to put up with this. Im tired of it and its needs to be sorted out as soon as possible. Vodafone was meant to make their lines better, well frankly i think they've gotten worse. Get your act together Vodafone and sort it out.
15 Mar 2012 06:56:58 PM: r u sure its not due to the iphone phone having problems remember they said if you hold the sides reception cuts out.
and not the network. get a galaxy s 2 there way better.

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21067 Someone from QLD thinks vodafone is Smells like and breathes FAILURE at 9 Mar 2012 02:18:45 PM
In full reception in areas varying from Ipswich to Brisbane - constant drop-outs and call failures. Primarily on the free 3-3 phone calls I get drop-outs, every other phone call that costs me seems to work surprise surprise...I've little time left on my contract THANK F. Vodaphone - making lives a misery since....

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21066 Someone from NSW thinks vodafone is epic fail at 9 Mar 2012 01:59:31 PM
Was in Newcastle at the end of Jan this year for a short holiday and my phone was on roaming ALL THE TIME! All my mates' phones were expecting mine which is with 3/Vodafail. And a few days ago I received this expensive bill from them. Apparently I have to pay a lot more extra for the mobile internet usage when my phone was on roaming!

I mean come on it's Newcastle, not some remote countryside!

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21065 Someone from NSW thinks vodafone is very at 9 Mar 2012 01:50:22 PM
continually getting call failed over the past two days and not able to send or receive texts despite having 3-4 bars, soooo shit.

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21064 Someone from QLD thinks vodafone is Painfully at 9 Mar 2012 01:42:29 PM
No service at night time.. even after their suggested upgrade, numerous calls and time wasted.

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21063 Someone from NSW thinks vodafone is fail at 9 Mar 2012 10:58:36 AM
I am not able make and receive phone calls since morning, March 8th, although it seems signal is strong on my phone. @ St Ives, NSW 2075

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21062 Someone from NSW thinks vodafone is fail at 9 Mar 2012 10:58:02 AM
I am not able make and receive phone calls since morning, March 8th, although it seems signal is strong on my phone. @ St Ives, NSW 2075

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21061 Someone from VIC thinks vodafone is Yes at 9 Mar 2012 03:54:40 AM
Recently switched from 3 to Vodafone. Brought 5 phones across. Constant complaints with reception and drop outs. 3 was bad towards the end but Vodafone is hopeless

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21060 Someone from ACT thinks vodafone is KONY-FAIL at 9 Mar 2012 12:20:13 AM
VODA 2012

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21059 Someone from NSW thinks vodafone is scabrous at 8 Mar 2012 10:26:12 PM
I'm using an italian sim of TRE (three) that supposed to work on 3telstra... from yesterday i can't use internet, and obiviously i can't ask for customer support here because my number is not vodafone au/three.
that's suck!!
12 Mar 2012 01:08:10 PM: I have the same problem, i contacted both the italian and the au customer service but nothing changed....do you know something new about this matter?

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21058 Someone from Somewhere else thinks vodafone is Astounding at 8 Mar 2012 10:04:55 PM
I upgraded my handset a couple of days before travelling abroad.
Vodafone appear to have decided to apply an international roaming bar.
They insist I have to phone them to resolve it, but my phone is barred, the call centre is not 24/7, is on a premium rate number, and I have not been able to find opportunity to call them at their convenience.

My favourite, was a message from one of their operators that advised they had tried to call me but were unable to get through.

What did they think was going to happen?

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21057 Someone from ACT thinks vodafone is SHOCKING at 8 Mar 2012 08:39:45 PM
I cannot recommend this company to anyone that I consider a friend. Drop outs, NEXT-TO-NO-SERVICE, constantly screwing up my bill, continuing to charge me for cancelled services, dismal support and smart-assed support staff.

FRIENDS DON'T LET FRIENDS USE VODAFONE.

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21054 Someone from NSW thinks vodafone is Megafail at 8 Mar 2012 06:42:15 PM
No network coverage anywhere in sydney since 11:00am this morning
8 Mar 2012 10:17:04 PM: is it normal? is some problem or they are switching off the network on their baseband 2100? i'm pissed off... i'm in ultimo and can't use internet on an italian sim card that was working on 3telstra since last days...

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21053 Someone from VIC thinks vodafone is Shocking internet connection at 8 Mar 2012 06:34:05 PM
Since January my Samsung Galaxy SII has intermittent internet. I mean it connects for say 30mins. The no internet for 5mins. Then back on again for 30secs. Then nothing for one hour. Totally unpredictable so it makes my internet basically unreliable and not worth bothering with. My phone useage is basically for internet!

I live in South Yarra and returned to Vodafone only because of their big advertising campaign to roll out a new network that would benefit South Yarra. Since that roll out my service has failed!!!

I complained in Jan and was told there was no problem. Asked to change some settings which I did to no avail. They asked me to try a different handset; I did that and the problem was not corrected. I called again and they explained there was a technical issue and that it would be fixed by 1st Feb.

On 2nd Feb my internet connectivity was worse than ever. I called back and discussed termination. I was told I could cancel and they would waive the termination fees. I waited as I was reluctant to go through the hassle of cancellation (getting a new provider/phone etc).

Through Feb the technical team called me to keep me updated (I consider that stupid as there is clearly a problem with my internet connectivity and no amount of updates will help that). In March they told me the problem was rectified. At that time I had just experienced a very frustrating few hours with no internet connectivity at all. I explained this but their consultant insisted that the problem was fixed.

I called back to discuss termination. They now deny there is a problem and want me to pay full termination charges.

I dont doubt that all telecom companies will do what they can to extract fees but I feel that they are playing dirty by denying the problem.

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21052 Someone from QLD thinks vodafone is 850mhz at 8 Mar 2012 06:16:52 PM
Day two in the life with vodafone. Robina Gold Coast. WIFI 2 modem, downloading three updates for Ipad applications. (Total time 2hrs) on vodafones stronger faster billon dollar network. Got to love the BS in vodacrims mafia network advertising.

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21051 Someone from QLD thinks vodafone is USUALLY HIDING IT'S ILL GOTTEN GAINS IN SWISS BANK ACCOUNTS AND DODGY ACCOUNTS IN THE CAYMAN ISLANDS at 8 Mar 2012 06:00:23 PM

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21050 Someone from NSW thinks vodafone is fail at 8 Mar 2012 05:29:24 PM
no network connection in wahroonga since 7.00pm today thursday 8th March

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21049 Someone from QLD thinks vodafone is DUMBEST ON THE PLANET at 8 Mar 2012 05:24:54 PM
A TYPICAL DAY AT THE DUMBEST NETWORK ON EARTH

A TYPICAL DAY AT VODANOFONE NOCOMMUNITY


Who are you talking to Kirsty?

ANSWER: No one is at home and the the lights are not on Kirsty!

Note how their moderators mark Miss <<SURNAME REMOVED>> complaint as inapropiate content!


Note the time of Miss <<SURNAME REMOVED>> complaint: 29-01-2012 05.27pm

Note the time of Kirsty's response: 31-01-2012 10.32am

Note the dumb statement from Kirsty:

'If I am not able to resolve the issues your having with your service,your able to cancel your service by calling 1555,1300650410-if you would rather stay online,I also can cancel your service.



Miss <<SURNAME REMOVED>>

Occasional Contributor

Posts: 4

Registered: 11-01-2012

1 ..I want to leave Vodafone right now!!!.Options

Inappropriate Content....on 29-01-2012 05:27 PM



I want to leave Vodafone and I transfer from 3. How much to cancell fees? I have 6 months left. And one other do I go to my local Vodafone store or just call up?

....Message 1 of 2 (162 Views)

Reply .............. Kirsty

Help and Support


0 ..Re: I want to leave Vodafone right now!!!.Mark as Inappropriate Content....on 31-01-2012 10:32 AM


Hi Miss <<SURNAME REMOVED>>

I'm sorry to hear you want to leave Vodafone! I'd like to work with you to resolve any issues you're having with your service, so you can continue in your contract as a happy Vodafone customer! Are you able to post back with the details of the issues you're having, so I can help?

Just so you know, the cancellation fees for cancelling your service are the months left in your contract x your monthly access fee, plus any handset repayments you have. If I'm not able to resolve the issues you're having with your service, you're able to cancel your service by calling 1555, or 1300 650 410 - if you'd rather stay online, I can also cancel your service.

Once I know a little more about your issues, I will be able to help further.

Thanks,

Kirsty.

Help and Support



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21048 Someone from NSW thinks vodafone is fail at 8 Mar 2012 05:04:01 PM
no network connection on petersham 8th march 2012

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21047 Someone from NSW thinks vodafone is at 8 Mar 2012 11:21:08 AM
I was about to change over to vodafone today (because they're so cheap) until I read this website. If you're reading vodafone, you lost one new contract today
8 Mar 2012 03:43:18 PM: im a vodafone customer, and trust me the stuff on here is not the common experience
8 Mar 2012 04:14:31 PM: You mean you a vodafone employee.
8 Mar 2012 05:56:49 PM: first commenter here. LOL no im a Telstra employee, im just with vodafone because its cheaper.
8 Mar 2012 06:25:08 PM: Yep,I can understand that,a Vodafone customer who works for Telstra.
A bit like undercover work?Yes?
I can understand why you would like a change from speaking with un-understandable Telstra Customer Service in the Phillipines to go to un-understandable Vodafone Customer Service in Mumbai.
Gee, you should join the United Nations as a translater.
Is there a course on a person from a first english speaking country to translate broken and un-understand english from a second english speaking country?
I think I will ask LARA,Vodafone's talking robot.
8 Mar 2012 07:05:46 PM: OK folks, enough of the comments about overseas call centres and their command of the English language.

1/ Any post from this point onwards mentioning the National dish of any country in an even mildly derogatory manner will be moderated regardless of any value that the post brings to vodafail.com

2/ Any post from this point onwards that is disrespectful to other posters will be moderated regardless of any value that the post brings to vodafail.com

Vodafail.com Moderation Team
9 Mar 2012 07:43:52 AM: Thank you moderators, valuable as some posts may be some things are too offensive.

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21046 Someone from NSW thinks vodafone is OMG... at 8 Mar 2012 11:10:45 AM
Charged $6+ for 10 sec phone calls to voice mail on numerous occassions. Called to complain... treated as though I didn't know what I was talking about... then apologised to with no explanation why this has occured...told I would be credited for the over charged amount... no credit applied to my account ... BIG WASTE OF FREAKING TIME!!!!!!!!!!!!

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21044 Someone from WA thinks vodafone is Extreme Fail at 7 Mar 2012 10:28:53 PM
Got a Vodafone text advising call charging is going to 60 sec billing from 30 second billing for text and talk prepaid. How dare they basically increase the call rate while offering the worst network coverage, with the poorest quality. This company is a joke. I think its time to churn my family and friends to another carrier. This network is pathetic, I could not recommend anyone to join
8 Mar 2012 08:56:52 AM: I am on the 365 day plan. Can they really change the rates and billing before my plan expires? I have several months left. This really sucks.

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21043 Someone from NSW thinks vodafone is Rude staff at 7 Mar 2012 09:08:05 PM
I was in your Marrickville metro outlet today, where the staff where rude and did not do their job. I was not happy with the staffs attitude towards me and the poor respones to my interest in a vodafone product, the staff at Marrickville metro are rude slackers and I will go there again.

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21042 Someone from QLD thinks vodafone is big fail at 7 Mar 2012 06:24:07 PM
A day in the real world of Vodafone. Burleigh Heads, Robina, Gold Coast Qld. Business customer with three mobile phones. First call, 7am, 15min call while mobile, 2 dropouts. 10am no network across two phones, with one on the 850mhz network, duration over 5min, over a 4 hour period. Received email 1:00pm from head office to ring a customer, normally receive sms as well, receive sms one hour later. 2pm receive call, other party can't hear me, call dropout. 3:30pm receive next call while driving, call dropouts 2 times. 4:00pm receive another call while still, another dropout. 6:00pm receive another call, call terminated due to voice quality. 6:30pm received old emails from an 18hr period, in one go.

At Home with Vodafones new stronger wifi2 850mhz Mobile broadband. Load time to load Google page 4min, tried to get on Vodafones website, to have a bitch with them, page wont load after 5 attempts.

So just what part of there investment are they using to improve the network, because, this sort of network problems happens across most of the Gold Coast. It even gets worst on a rainy day. LOL

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21041 Someone from NSW thinks vodafone is at 7 Mar 2012 05:31:48 PM
drop out are unbelievable never ending,text lucky to get within an hour have been told month after month that the network will fix and much better to use coverage sucks as we move around sydney & country areas customer f... hope less to a tee

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21040 Someone from VIC thinks vodafone is OMG! Useless! at 7 Mar 2012 05:11:53 PM
Okay, on Friday 2nd March ordered a new iPhone 4S calling their centre - foreign call centre answered. I was told a 12 month term @ $62 per month. The contract arrives - it's stated over 24 months @ $62 per month !!! I phone to cancel the order on Monday March 5 - was told cancellation takes up to 5 days to process. I phoned back Tuesday morning March 6 and repeated my cancellation request, stating I wanted to speak to someone in Australia (I cannot do that was the reply), reassured it was cancelled. TODAY, Wednesday 7 March, sms adving of the consignment delivery number !!! What the hell - TIO, here I come. Absolutely disappointed and lied to.

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21039 Someone from NSW thinks vodafone is Very slow data connection call drop off at 7 Mar 2012 03:28:34 PM
I regret two things, first moving to Vodafone secondly, getting a smartphone (HTC Desire HD) that is only supported on the 2100 network. I work out of home and rely on technology for business. I'm very upset & disappointed with the quality and reliability of the Vodafone tower close to where I live in Cherrybrook/Pennant Hills area. The phone keeps dropping off the network, sometimes 3 or 4 times within 10min and when I do manage to get connected I'm lucky if I get 0.03mbps data speeds. When comparing reliability and data speeds with neighbours on Telstra or even Optus it is simply embarrassing. Telstra was so much faster on their NextG & even more so on 4G. Consequentially I'm seriously considering adopting Telstra for all my future business telecommunication needs as my business expands. That includes the pending purchase of mobile internet for iPAD/Tablets/laptops and additional mobile phones. When I called Vodafone about my problem they just simply told be to set the phone to GSM 2G only which made no difference than was told I have faulty phone. HTC were fantastic but diplomatic helping me to resolve issue the but alias the phone was fine. Vodafone attitude was simply "You are getting a further discount so put up with it". To be fair to Vodafone, I don't have a problem when visiting places like Crows Nest, data speeds on the 2100 network is very good indeed and so is the reliability but I don't live or operate in Crows Nest. One short term solution I guess is for Vodafone to provide, swap or offer an HTC phone that supports both HSDPA 850 & 2100 until my contract is up for renewal October 2012 then I can re-evaluate the relationship to see if there is any significant improvements with the network and or customer service.

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21038 Someone from QLD thinks vodafone is Sunshine Coast Coverage Sucks at 7 Mar 2012 02:07:10 PM
For the last two months nearly every day I have had emergency only signal for at least a portion of every day on the Sunshine Coast. In the last week it has been the case for most of every day. Today we had an emergency at home and couldn't get through to anyone - we had NO SIGNAL, not even emergency. We don't have a home phone because we try to support Vodafone instead of Telstra. What on earth is going on, on the Sunshine Coast???
7 Mar 2012 06:57:26 PM: if you dont even have emergency signal then you dont have telstra oroptus reception either, you life in a blackspot, sucks to be you but its not a problem unique to voda

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21037 Someone from NSW thinks vodafone is Very at 7 Mar 2012 10:51:34 AM
Glebe: Dropped out calls twice this morning on very important calls - very frustrating.
Voda promised to have new towers established by Christmas 2011.

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21036 Someone from VIC thinks vodafone is no connection AT ALL at 7 Mar 2012 10:46:51 AM
no messages able to be sent, no data connection to network, no call connection from network...how do I get out of this PAIN!!!!

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21035 Someone from NSW thinks vodafone is should be shut down at 7 Mar 2012 01:33:50 AM
I believe we should not pay the bills as vodafail is in breach of contract and calling someone 2, 3 sometimes 4 times to continue a short conversation is utterly frustrating and unacceptable.

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21034 Someone from QLD thinks vodafone is Money-Sucking Scabs at 6 Mar 2012 09:10:51 PM
I just received a message from 3 (so vodafone) today saying that I was to call them immediately as I had used 4.7 GB worth of internet and had to immediately pay a fee of $1,200 dollars or face my contract being indefinately suspended. Freaking out I immediately checked my internet usage as I always used Wi-Fi at home and was always on 3 reception so no romaing data charges there. Found out I had actually used 2GB worth, which is within my contract, so am now immediately phoning voda tomorrow to get that bill cancelled and have my contract terminated. If they do not cancel the bill, I'm going straight to the TIO and sticking it up voda's *** cause they are nothing more than scabs whose bills do not match the information given to their customers!
7 Mar 2012 05:26:01 AM: 3 is not voda

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21033 Someone from NSW thinks vodafone is Switching to Telstra this week! at 6 Mar 2012 07:55:56 PM
Yay - it's the date I've been waiting for, for the last twelve months - 6 March 2012! Why am I so excited?? Because today my contract with Vodafail expires and I get to port my number to Telstra and get a new iPhone!!! So excited about having a smart phone on a network which actually works (or at the least will work better than Vodafail)

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21032 Someone from ACT thinks vodafone is i would rather masturbate with a cheese grater.. at 6 Mar 2012 07:15:36 PM
(copied from a facebook status to save typing it in full again):-

Is past being angry at Vodafone, now i just piss myself laughing at their incompetence. I called just a while ago re another billing issue, got the usual spiel regarding entering my number/access code etc via the keypad..THEN i wait on hold for twenty minutes until someone from the subcontinent answers with "welcome to vodafone, my name is Wayne (Hmmm, Im not so sure....) can i start with your name please..

Me - 'My name is xxxx'..

'Wayne' - "Can you call back in four hours please, our system is down"...

Me - (giggling out loud at this stage) "Ok 'Wayne' I'll jump out of the sack at 2am shall I?"...

'Wayne' - "Thankyou for calling vodafone..goodbye"....needless to say, I am now looking for something very hard to ram my face into repeatedly....

I cannot believe how bad this company is, 9/10 times i call, their system is down or no-one is available to answer my question. They will lie, promise things they can't deliver just to get you off the phone..and I am stuck with them for another 18mths due to the fact that my issues relate to billing problems only and not service/coverage issues..

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21031 Someone from ACT thinks vodafone is Criminal at 6 Mar 2012 05:42:39 PM
Known vodafone representatives are deleting posts on whirlpool (presumably) to hide them from regulators and the public.
6 Mar 2012 08:20:33 PM: moderators on this site do the same to voda employees who offer sensible solutions
7 Mar 2012 11:46:21 AM: Who wants a vodafone employee here anyway!
Go back to your own distorted Vodafone Community Website and deleted your own drivell!
7 Mar 2012 07:11:40 PM: in my experience the few times a VF employee does come on here they offer more sensible solutions than "GO TO THE TIO!!!!" which is all i hear here
7 Mar 2012 08:47:19 PM: @ 6 Mar 2012 08:20:33 PM: on the contrary, I think the mods do a bloody good job here, I have seen some of the responses from some of the Vodafone employees that usually end the sentence in moron, or retard or some such derogatory noun aimed at the poster. I have also seen sensible offerings, from one person in particular who was articulate and polite and genuinely tried to help the poster with the issue. The posts with the inflammatory name-calling is usually and swiftly removed, the others are left as help to the poster and others.
The mods also suggest that users contact Vodafone before resorting to the TIO, to work with Vodafone to solve the issue and then (and only then) to get the intervention of the TIO.
I don't have a problem with the moderation of this site and like I said earlier, I think they do a bloody good job!
7 Mar 2012 09:35:59 PM: so the employees who say something rude are swiftly removed, but posters can be racist rude, lie, exaggurate and bastardise the staff (to criticise the company is ok, but there is no reason to make sweeping general offensive statements) without a touch of moderation, that was the point i (the first commenter) was making
8 Mar 2012 05:38:10 AM: @ 7 Mar 2012 09:35:59 PM: Mate, you are now making the statement completely different, what you said in post 6 Mar 2012 08:20:33 PM was : moderators on this site do the same to voda employees who offer sensible solutions.
How on earth can you suggest now that what you really meant was in your post of 7 Mar 2012 09:35:59 PM ??
Am I supposed to be a mind reader?
8 Mar 2012 09:44:10 AM: @7 Mar 2012 09:35:59 you need to get a grip!
8 Mar 2012 12:15:34 PM: Vodafone employees need to get a grip on themselves and choke some sense into themselves.
This website was set up to assist disgruntled Vodafone Customers,not to assist Vodafone Staff Who come to this website disgruntled with the reality of a very badly run VodaNofone Network.
Spend some time at work,solving Vodadfone's woes,Vodafone employee!
Talk to Vittorio,CEO Vodafone of the world,or you could talk to Nigel,CEO Vodafone Australia.
Better still,you could go to the ACMA or to the ACCC and talk to them about your own disgraceful network.

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21030 Someone from QLD thinks vodafone is A poor excuse for a company at 6 Mar 2012 04:02:30 PM
My wireless broadband doesn't work when its raining, at night time or on weekends. It took 1 hour to download a 7mb file! Thats way slower than dialup ever was. I called them and they say that I can cancel my contract but would have to pay $145 to do so. I don't think so, why should I pay for something that never works.
8 Mar 2012 02:00:49 PM: Did you get an outcome from this? I don't get any wirless broadband reception - i live in Brisbane - 4 k's from the city centre. Go figure!

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21029 Someone from NSW thinks vodafone is Constant at 6 Mar 2012 03:28:37 PM
Constant phone drop outs and reception black spots.
Late voice mail
Occurs in both Sydney and Melbourne


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21027 Someone from VIC thinks vodafone is Shocking at 6 Mar 2012 02:40:35 PM
have persevered with vodafail through all the recent woes, hoping they would improve, but now run out of patience. How do I get out of my contract?

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21026 Someone from NSW thinks vodafone is at 6 Mar 2012 01:29:39 PM
Ive never herd a grown lady scream/cheer in happiness as much as last night when my sister (28yo) ended her 24month vodafone contract and went to Woolworths prepaid (optus) and EVERY FEATURE WORKS ON HER PHONE!

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21025 Someone from NSW thinks vodafone is PrePaid Call Rate Increase at 6 Mar 2012 01:11:56 PM
Vodafone increase call rate march 2012
365 Day
Was 39c (30 sec) + 35c connect thats (.74c 30 sec)
Now 89c (per min) + 35c connect thats ($1.25 per Min)
6 Mar 2012 01:18:52 PM: ** Unless you recharge with $30 before the end of march get infinity calls
Voda to Vodafone back to school special, if I understand the prepaid information correctly.
7 Mar 2012 05:28:07 AM: are you serious?
its 89c per minute plus 35c, its only $1.25 per min when for the first minute

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21023 Someone from NSW thinks vodafone is i rate them -11/10 at 6 Mar 2012 08:51:36 AM
Never any network coverage, when I do get it, call drops after 30 seconds

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21022 Someone from NSW thinks vodafone is VERY, compared to other service providers at 5 Mar 2012 09:25:52 PM
I'm in one of UNSW's lecture theatres and its like being in a carpark, or worse. No reception AT ALL. I thought it was the building's problem until I saw my friend using Optus texting her bf happily. Reception drops regularly even at home, anywhere else in uni, wherever.

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21021 Someone from QLD thinks vodafone is Like the Mafia at 5 Mar 2012 06:09:35 PM
THE INDEPENDENT
Geoff Meade
28February 2012
United Kindom
(exert)

BID TO SCRAP MOBILE ROAMING CHARGES FAILS

A bid to scrap all mobile phone "roaming" charges by 2014 was
defeated today, as a war of words broke out between the European
Commission and Vodafone over a continued crackdown on the sector.


Compulsory maximum roaming rates were first imposed on mobile network operators nearly five years ago to tackle what the commission called the "roaming rip-off" - the operators were said to be making profits of more than 200% for mobile calls made while in another EU country, and 300% or 400% for calls received.

"There's no need for phone companies to have any roaming charges at all," said Labour's Peter Skinner.

Meanwhile, Ms Kroes rounded on Vodafone chief executive Vittorio Colao who yesterday called for a "moratorium on regulation" in the telecoms sector, warning that mobile phone companies would cut investment in networks unless the EU stopped imposing price cuts.

Ms Kroes responded in a statement saying: "Message to Vittorio and Vodafone: I call your bluff, and indeed do not respond well to threats.

"I take the side of the Vodafone customer."

In his speech yesterday at a Mobile World Congress, Mr Colao demanded: "Does Europe need employment or does Europe need rate cuts? We should stop having this continuous intervention on prices and let the industry reinvest the money."
...............................................................................
WELL,...Vittorio,
You threaten your Vodafone Customers and the Europeon Commission,this time you lose,..MAFIA VODANOFONE BOSS!
The UK Political Spokesman,does not like you either,as well as your Long Suffering Vodanofone Customers.
He is being kind when he calls your bluff.
I call you an A..HOLE.
Very simular to that Australian Vodanofone CEO.

Why don't you take him and your Crappy,Mafia Style of Telephony to another country,...or planet for that matter!
Take Craig Lowndes' Vodafone Crash Car with you.
Ciao Vittorio!


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21020 Someone from VIC thinks vodafone is No brainer at 5 Mar 2012 03:14:36 PM
Recently joined VF and setup the usage alert to prevent myself from exceeding the cap, however got the aleart via SMS at 2:34 AM!
NOT HAPPY VODAFONE!!!
I think Vodafone is run by a bunch of clowns...

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21019 Someone from VIC thinks vodafone is terrible failure at 5 Mar 2012 02:57:04 PM
Live in hoppers crossing, VIC. vodafone to vodafone call quality is terrible and atleast one drop during a call. vodafone to other network is a bit Ok, but below satisfaction. Waiting till the contract ends to switch to a better network.
5 Mar 2012 09:53:24 PM: Why wait till the end of your contract? COMPLAIN NOW to VF.

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21018 Someone from QLD thinks vodafone is A NO BRAINER ,AND NO FONE at 5 Mar 2012 02:37:12 PM
HERE IS ONE FOR:

Recently I moved very near to the Gabba Cricket Ground in Brisbane.
Many times no towers every day (WITH RECEPTION)
On Sunday the 4th March Australia played Sri Lanka.
I thought I would do some investigating concerning VodaNofone reception.
(LACK OF IT)

Between 430am EST right through the day, there were no towers(area)all day on the Northern side of the cricket ground.Signal stuck on 5 bars ,and it did not move.(USUALLY SIGNAL STRENGTH MOVES)
On the Southern side side it showed the tower of (East Brisbane),stuck on 5 bars,(USUALLY SIGNAL STRENGTH MOVES)
On the West side no towers and stuck on 5 bars.(USUALLY SIGNAL STRENGTH MOVES)
I thought VodaNofone is hopeless again, even in their 'SMASH EM' Promotion.

Low and behold, not one VodaNofone TV ad until 630pm and YOU GUESSED IT VodaNofone TV ads by the bucketful,right through until 830pm EST with the camera focusing on the screens behind the batsman's end with VodaNofone plastered all over it.

Yep, you guessed it again, the East Brisbane tower appeared on the phone extactly 6.33pm EST display all the way through until 8.35pm EST when the TV ads finished and the tower disappeared totally with the bars stuck on 5 again.

VodaNofone can make their CRAP NETWORK work when they want to.
Only during High Profile Blitz advertising.
The rest of the time they spend their time RIPPING you off and STEALING your money.

(COMMENT REMOVED) because it worked PERFECTLY between 6.33pm and 8.35pm while the VodaNofone ads were on.
I would rather deal with the MAFIA than VodaNofone any day,because you know the Mafia is going to rob you dead!

(PS. for all cricket fans- the live TV is about 5 seconds delayed,I knew who was bowled out,or caught out before the TV did!)
5 Mar 2012 02:42:23 PM: Vodafone is the mafia

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21017 Someone from WA thinks vodafone is Very failed at 5 Mar 2012 12:45:40 PM
Contacted 3 to upgrade my phone, told have to move to vodafone . Consolidate two accounts together . And now charging me cancelation fee .

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21016 Someone from NT thinks vodafone is EPIC at 5 Mar 2012 08:51:48 AM
No reception in Darwin - unable to hear anyone who calls this has been going on since last Wednesday & tech support are no help. Am going to another service provider!
5 Mar 2012 09:50:00 PM: Why not call the VF HelplessDesk again until they provide a meaningful response. Tech support people should know what the problem is, unless ... they are not technical!

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21015 Someone from NSW thinks vodafone is at 4 Mar 2012 08:15:02 PM
what is the reason we have no coverage with Vodafone in Bungendore. So frustrating as only switched from 3 as told stronger signal agrrr
5 Mar 2012 09:46:25 PM: Problem = VF. Why not switch back to 3 cos VF has intermittent coverage in your area? Alternatively complain to the VF HelplessDesk.

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21014 Someone from NSW thinks vodafone is at 4 Mar 2012 08:14:12 PM
No coverage for past 4 hours.
5 Mar 2012 09:56:52 PM: What are you going to do about it? Writing words on this site is hardly going to fix your reception issues. Call VF and complain, or better still call the TIO after having a whinge to VF.

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21012 Someone from NSW thinks vodafone is no service at all at 4 Mar 2012 08:13:12 PM
Have recently switched from 3 to Vodafone as supposedly stronger signal. Have no coverage (for at least 4 hrs) at all in Bungendore..is there a problem

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21011 Someone from NSW thinks vodafone is absolute, complete shit. at 4 Mar 2012 08:05:12 PM
Overcharged by $300 because apparently I went over my data limit, how is that possible when I ALWAYS have my Data Connection turned off? Vodafone are liars, I'd rather pay 10 times more and go with Telstra.

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21010 Someone from ACT thinks vodafone is Shared 3/Telstra network use-by date at 4 Mar 2012 04:02:53 PM
Found out last week that 3's 2100MHz network that is shared with Telstra will stop working after 31 August 2012. Put that in your diaries! I look forward to pathetic customer service from that date onwards along with moving to a different provider.
5 Mar 2012 07:47:23 PM: haha what the hell does that have to do with anything.
you cant blame vodafone because it is a different carrier.
you cant blame 3 because it is telstra that is cancelling the agreement.
who are you complaining about?
5 Mar 2012 09:44:18 PM: Complaining about Vodafone taking over 3 and killing the 3 brand. Using logic: VF is now 3.
6 Mar 2012 08:26:56 PM: your logic sucks
and as i said, telstra is the one who chose not to renew the deal
24 Mar 2012 04:58:51 PM: Dear "logic sucks"

You must be a VF employee!!

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21009 Someone from NSW thinks vodafone is Major fail at 4 Mar 2012 02:51:13 PM
Bungendore poor reception, no reception right now.
Continual network drop-outs between Bungers and Canberra.
Un-usable while travelling reception is so poor

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21007 Someone from NSW thinks vodafone is toal Fail at 4 Mar 2012 04:55:09 AM
I am a 3 customer for almost 4 years and had have no issue with them. But just a month back I decided to buy Iphone 4 and it was on 29 cap with Vodafone so I decided to buy from Vodafone. I called 3 care because now 3 and Vodafone are together. 3Care put to Vodafone team and I assked them for discount as i am 3 customer foe 4 years they said as we are charging $5 a month Extra on 29 cap we can revoke it so you can enjoy 29 cap and a further 10% off on 29. Voda told me you have entered into Contract online and we will send you Iphone 4 32gb, Sim and details and you will receive in a week. After a week I called Vodafone customer care to enquire about my Parcel and I wondered they replied we have no such details... After waisting around 1.5 hour and talking to different departments they again took my details and send me the package. I received it in 4 days.. They sent me a mail and it clearly says $5 Off, 10% further Off and 1 month free. And now after 22 days I received a bill for
$56.34(The bill includes $29+ $5+ Advance fees for next month)
When I contacted Vodafone Customer Servise They said that they have no records for such discounts.. I sent them Copy of Details and matter is still pending because every time they ask for full story and irritates me because every time is new Assistant to help ( to Harras) ..NO ACTION SEEN..
THE CHEAPEST CUSTOMER SERVICE I 'SEEN WITH THEM.
MY ADVICE TO ALL NEW CUSTOMERS NEVER.. NEVER.. NEVER.. THINK ABOUT VODAFONE..
I HAVE ALL DETAILS OF CALLS MADE AND TO WHOME I CALLED ALONG WITH THEIR NAMES AND ID DETAILS AND I AM TAKING THEM TO CONCERNED COURT..
VODAFONE IS BULLSHIT......

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21006 Someone from SA thinks vodafone is dropout at 3 Mar 2012 10:15:40 PM
I bought 2 cheap mobiles, starting using one and every call dropped out, so took the sim card out and put in other new mobile and it worked perfect, tried first one again and sure enough all calls dropped out, so took back to vodaphone at West Lakes, Staff member tried in office said seems to work ok ( So no warranty) As I need 2 mobiles that work I was forced then to buy another one Then she said "Have a nice day" Vodaphone just ripped me off on a mobile that does not work and she is wishing me a nice day

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21005 Someone from NSW thinks vodafone is useless bloodsuckers at 3 Mar 2012 02:36:36 PM
no coverage at all for about 8 hours
called them they said we're upgrading the network (and i'm losing my job as i'm on call most of the time )
knocking my head in the wall

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21004 Someone from WA thinks vodafone is Indifference to complaints at 3 Mar 2012 12:53:29 AM
I have several issues with Vodafone.
1. my partner is overseas & her SIM card was removed from her phone & placed in a plastic container in a drawer. She has been away for two months & on Wednesday 1st March I was checking my usage in My Vodafone site when I noticed that there has been data use deducted from the credit allowed. I rang 1555 & spoke to an Indian guy by the name of Simon who insisted that some one else must have used the card.
I informed him that I am at home on my own & assured him that the card has not been inserted into a phone, but just kept on telling me that the card had been used for internet data. This indifference infuriated me so I hung up on him & sent an email to Vodafone "Contact us" site I received a "no reply" response allocating me a file number with the promise to contact within one working day; no response to date.
2. I have been to the Vodafone sales office to complain about dropouts during international calls & having to pay additional "flag falls" for each redialed number. I live in Collie W.A , in a high location,& at times the signal strength goes down to zero & the call, consequently, drops out.
3. I have two phones on $49.00 plans & pay an extra $20.00, for each phone, to convert the plans to 12 mths. On Tuesday 21st Feb I received a text from Vodafone telling me that I have successfully switched from a ($50 Infinite - 24mth plan to a $29.00 24mth plan. I immediately rang 1555 & told the female consultant ( Susan I think) that I had done no such thing & that I'm not on $50 Infinite plans. She insisted, several times, that I had done it on line.I hung up in disgust & also mentioned this problem in my email to Vodafone.
4. On checking my My Vodafone account today I see that the call credit has been reduced from $500.00 to $130.00 & that all of the $130.00 has been used; the SIM card is still in it's plastic container in the drawer.
3 Mar 2012 07:08:34 AM: Take it to the TIO..they will sort it out

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21003 Someone from QLD thinks vodafone is Complete at 2 Mar 2012 08:25:19 PM
Causing great difficulties

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21002 Someone from NSW thinks vodafone is GIVING ME LUNG CANCER at 2 Mar 2012 10:14:28 AM
its 2012 and despite all the amazing technology in this world, i now have to go outside in the rain and stand amongst the smokers to make or receive a call on my vodafone. you useless excuse for a telecommunications company are causing me passive lung cancer!!! just close the doors and go away. the most useless phone provider EVER!
3 Mar 2012 04:13:30 PM: haha "causing you passive lung cancer"
priceless

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21001 Someone from NSW thinks vodafone is UN B LEIVABLE RUBBISH at 2 Mar 2012 10:06:48 AM
VODAFONE IS RUBBISH! THERE IS NO RECEPTION AND CALLS DROP OFF CONTINUOUSLY. STAFF LIE ABOUT THE IMPROVEMENTS AND UPGRADES AND WHEN THESE WILL BE FINISHED. ABSOLUTE B.S

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20999 Someone from NSW thinks vodafone is very bad at 2 Mar 2012 09:34:43 AM
over billing

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20998 Someone from NSW thinks vodafone is Dropouts at 2 Mar 2012 07:09:32 AM
In Yass, constant dropouts, voice breaks constantly, conversation not possible. I was with 3 and was offered to move to Vodafone. Did not knew that this would be a disaster. Essentially I have no mobile phone.

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20997 Someone from QLD thinks vodafone is Shit!!! at 2 Mar 2012 12:13:37 AM
The reception in Townsville is getting worse. If a company can be a major sponsor of motor sport teams, why can't they provide a phone network that works. In the last few months the reception has gotten to the point where I don't even bother using my phone as it disconnects calls and have to repeatedly ask the other person to repeated what they said. Sms take hours to be delivered to someone if at all. Customer support have told me that I can cancel my contract but I will have to pay for the calls I have used. Virgin mobile may have my business very shortly. I was wondering if my phone was faulty but my girlfriends phone is worse than mine and it was new 1 week ago, good to see I'm not the only one who thinks Vodafone needs to do less advertising and a lot more repairing before they lose all there customers!

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20995 Someone from WA thinks vodafone is very at 1 Mar 2012 05:10:57 PM
Have to walk outside my house in central Perth to have a discussion on my mobile.
I work & travel in rural WA and have had to buy a prepaid Telstra phone to do business.
Late voice messages
Phone looses charge quickly as it is always looking for a signal

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20994 Someone from NSW thinks vodafone is heaps fail at 1 Mar 2012 01:44:46 PM
I'd ask Vodafone for my account to be investigated especially with the data usage past 11 Feb 2011 to 20th Feb 2011 where most of the charges are coming from. My mobile number is <<PERSONAL DETAILS REMOVED>>.

I know my data usage and never exceed my data usage and I've been with Vodafone for years. I called Vodafone on 1555 and asked for my data usage to be investigated but then being told that it is not possible because of privacy issue.

I've been billed for my excess data with amount of 290$ and at the same time there is no notification on the mobile that I've exceeded my data usage in the first place otherwise I will call Vodafone straight away to verify the usage, and I always been told that your system is always right and this data usage is my personal problem and again I'm not able to know what the data usage is for :( , feeling helpless at this stage
3 Mar 2012 01:43:26 PM: same thing ith mine the same month apparently i used 1.8gb in one afternoon. and there is no possible way this could have happened as i do not have ANY reception in my house. offered me a 25% discount that is it. and i know quite a few people had excess usage charges that month hhhhmmmm suss

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20993 Someone from WA thinks vodafone is Incompetent at 29 Feb 2012 10:53:13 PM
How can you run a telecommunication company without providing 24/7 technical support. The network has been unavailable to some of us in th south west for over 8 hours, I cannot get a redirection made and get an answer from them on when I will get service back. Vodafone has lost me as a customer !

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20992 Someone from NSW thinks vodafone is Vodafone knows just how horrible their service is at 29 Feb 2012 08:42:14 PM
All I want is to be able to make a phone call without any hassle, and I don't usually make a lot of calls anyway but the moment I do, it's a reminder of how stupid I am that I renewed my contract with Vodafone.

Slow internet, no decent reception, person on the other line can't hear you because it's a bad line... Surely this isn't what I signed up for. Total rip-off and customers should be able to cancel their contract without having to pay a cent if this network is providing nothing but headache.

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20991 Someone from WA thinks vodafone is SOS only? at 29 Feb 2012 05:57:11 PM
Go into a black spot. Come out of black spot with no reception still. I can pick up Telstra and Optus but no voda. What a surprise....

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20989 Someone from Somewhere else thinks vodafone is heaps fail at 29 Feb 2012 05:08:15 PM
They're telling me to access bills online, but I just cancelled my service and can't access the account. How can they not see this?

They told me that the reason they can't provide online account cancellation is
"With relation to cancelling your Account Online, as this is an Account Request we do not offer the option for Customers to cancel their accounts online. This is due to the fact that there could be Fee's applicable to be paid."

Account cancellation has no impact on their ability to issue the final bill payment. Intern0de provide an excellent online account cancellation, so why can't VF?

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20988 Someone from VIC thinks vodafone is Total Fail at 29 Feb 2012 01:54:12 PM
Constant dropped calls, and SOS (emergency calls only) in lots of place. Was on the phone to the boyfriend, when I walked under a bridge signal dropped (?!), but came back after I passed the bridge. If they didn't have the cheapest iPhone 4S deal on the market, I would never have gone with them.

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20987 Someone from NSW thinks vodafone is Vodafone 'claimed' useage at 29 Feb 2012 01:15:13 PM
Anyone else monitoring their useage?? - I've noticed recently the session times seen to be rather long - lately I've been logging data and session times, yesterday, good example, vodafone session time is 2 hrs longer than I was actually on, along with an extra 60mb as well.

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20986 Someone from TAS thinks vodafone is no reception inside home at 29 Feb 2012 11:13:57 AM
Lot of problems with reception and dropped calls when called customer care all dumb guys dont want to listen

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20985 Someone from NSW thinks vodafone is very bad service provider at 29 Feb 2012 10:27:41 AM
No mobile reception from home residence which is less than 25km form Sydney CBD. No reception while on holidays in North west Victoria (suburb - Yallambie. Roaming most of the time in Sydnney or completely no reception. Not acceptable, would rather change providers after 10 years with 3 / Orange and be loyal to someone else that can provide a service that I pay for.

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20984 Someone from Somewhere else thinks vodafone is heaps fail at 29 Feb 2012 08:35:44 AM
Me:Please cancel service immediately.
6 days later...Service has been cancelled.
VF:You are now in a new billing month, please pay extra $45 pre-rental and $31 data overuse (as our records show that your account record no longer shows bonus data) - you need to prove to us that you ever did have the bonus data. However you no longer have a login to access any of the bills which are stored online.

What to do?
1 Mar 2012 05:57:01 AM: start the kill1ng
1 Mar 2012 12:48:24 PM: Email#13 VF have now offered to cancel the $31 data overuse because they are having just as much trouble contacting the store (on that fashionable melbourne strip) They have offered to raise a complaint about the store too!
I'm still peeved about having to still pay pre-rental, as account cancelation took 6 days. Not as bad as temp paying 3 $400 two christmas ago despite their promise that it was an error on my $19 plan. I'm taking my low end business elsewhere :)
2 Mar 2012 12:18:39 AM: Virgin mobile have the best plans out of all of them!

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20983 Someone from Somewhere else thinks vodafone is very at 29 Feb 2012 04:30:30 AM
can't cancel call barring on a Samsung f480
29 Feb 2012 09:17:58 AM: thats a problem with your device, what does that have to do with vodafone?

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20982 Someone from QLD thinks vodafone is Fingers crossed - Bankruptcy at 28 Feb 2012 07:32:59 PM
After no vodafone coverage due to "upgrades" and advice they would be no/variable service in Toowoomba for 3days in Janurary, I was released from my contract for no charge (around an hour on the phone, appeasement with a 25% bill reduction offered - nope).

Now they continue to hound me for contract cancellation fee. Every letter I have responded to. Have had no reply to my correspondence.

They are now at the threatening/abusive/lying stage. Not going to pay.

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20981 Someone from VIC thinks vodafone is Above and beyond failure! at 28 Feb 2012 03:44:42 PM
My wife and I have Vodafone mobiles, mainly because I live and work away from home during the week and calling to say goodnight to the kids every night gets expensive. So, the idea of free Vodafone mobile to mobile was appealing. What a joke! Point Cook is one of Victoria's fastest growing suburbs yet in our home the phones (iPhone 4 and Samsung Galaxy SII) are pretty much useless. Too bad if we needed them in an emergency.
Anyway, in the first month of living away from home I exceeded my cap. Why? Because I had to call the landline and even then the phone reception in my work area (Mornington Penisular) is pretty hit and miss. So I go over on my cap. Pissed off. After speaking to a couple of people in a call centre who could barely understand me, I finally managed to get a $30 credit towards the extra $40 in calls. As a service upgrade is due in Point Cook in a few months I got a 25% increase in my call cap. Well so I thought. After a week or so I noticed that there was no change to my cap. Another call to a call centre person with poor English confirmed that Vodafone had taken 25% off my monthly fee of $29. How the hell this helps I am failing to see. I still can't call my wife on her mobile. I still have to call the landline and I am still chewing through my call cap. I've got about $18 to last me 13 days and I am away from home 11 of those days.
I signed a contract with the company to say that I'd stay with them for two years and pay them x dollars per month to keep my phone connected. Surely they are breaching this contract by not providing the phone service that they are charging me for. If I was in a remote locality then fair enough. But I am far from it. Last week I was in Canberra. Crap service. This week I'm in Sydney. Service not great and 3G is very intermittent. I believe that I should be able to walk away from the contract on the grounds stated above. Does anyone else agree?

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20980 Someone from QLD thinks vodafone is NOT GOD at 28 Feb 2012 01:04:45 PM

Guardian.co.uk,
Juliette Garside in Barcelona
Monday 27 February 2012 18.53


Vodafone Boss Calls For Moratorium On Mobile Phone Regulation

On the eve of European vote to cut cost of using phone abroad, Vittorio Colao says move would cost jobs.

The chief executive of Vodafone, Vittorio Colao, has called for a "moratorium on regulation" in the telecoms industry, warning that unless Europe stops imposing price cuts, mobile companies will slash investment in networks.

"Regulators should stop cutting mobile termination rates, pushing down roaming prices, building funny auctions which are designed to extract more money from existing operators, and resisting industry consolidation," Colao said. "This is not a request for a moratorium on competition but a much stronger request for a moratorium on regulation.

"The reality is, we have a heaven scenario or a hell scenario," said Colao. "The hell scenario is every year we lose hundreds of millions to mobile termination rates and we reduce our investment. Investment means jobs not just in the telecoms sector, but in the media, entertainment and applications developer sectors."

TRANSLATION OF VODAFONE BOSS

1.Moratorium of regulation = Throw any laws that protect consumers out the window.
2.Regulators stop cutting mobile termination rates = I hate any government who protects it's people from me.
3.Pushing down roaming rates = The biggest ripoff in my arsenal of tricks.
4.Funny auctions = they have learnt my tricks, on extracting more money from my Dumb Vodafone Customers.
5.Resisting industry consolidation = Authorities stopping me buying out every Telco and becoming a Monopoly Ripp-off Teco with no laws or ethics.
6.Heaven scenario = I will steal as much as I can ,for as long as I can get away with it.
7.Hell scenario = We pay our way, and be good corporate responsible entities,fostering a good service,good network,for a fair price.

What Network Mr.Vodafone Boss? It is a trainwreck!
What jobs Mr. Vodafone Boss? You have sacked them already to save money!
When you talk about Heaven and Hell,Mr.Vodafone Boss,are you really saying
that you are GOD!!!
Gee,no wonder this Australian CEO is off the planet,his Vodafone Boss,Mr.GOD CEO of Vodafone World is DELUDED and full of Self Importance.
28 Feb 2012 01:34:11 PM: this seems a bit pessimistic and unrealistic. telcos are companies, they should have the right to stand up to governments if they believe that governments are going to impact their business feasibility

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20979 Someone from NSW thinks vodafone is Tip's please. at 28 Feb 2012 12:14:46 PM
I have 2 accounts (pay per month) 3mobile internet to close as im going overseas soon for a few months. Whats is the best method? Ill have to do it soon as from what i understand, they dont listen to your commands at all and weeks pass with no action taken...
28 Feb 2012 01:35:01 PM: if they are outside the contract terms call and cancel them

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20978 Someone from NSW thinks vodafone is major at 28 Feb 2012 09:14:02 AM
no wireless braodband connection in Jerilderie,keeps dropping out in narrandera

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20977 Someone from VIC thinks vodafone is Epic Fail at 28 Feb 2012 08:59:57 AM
My Wireless Broadband Internet keeps dropping off. Vodafone tell me they are doing upgrades on their network but can not give me a time frame!
They want me to pay for a service i can not use?? I DONT THINK SO!!!!




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20976 Someone from NSW thinks vodafone is No 3G during phne calls at 27 Feb 2012 03:06:47 PM
Not only do i have to put up with continuous phone call dropping out, but now, i have no 3G during a call (the rare occasions i can actually stay on the phone with someone for long enough). For about 12 moths now, it takes up to 10 times to establish a connection to make a call, and then once the call is made, ill be lucky if 1/3 phone calls does not drop off.

I have heard of others being offered free months to keep them happy, and when i have complained, i got the good old "the network in your area is being upgraded sir" line, which i am sick of. It has got to the point of now just waiting for my contract to finishing and jumping ship.

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20975 Someone from QLD thinks vodafone is Can't use phone at all - no coverage at 27 Feb 2012 02:58:51 PM
We have been on Vodafone for at least 15 years with no major problems until last year. In about October, the phone started to have a lot of interference and I blamed the handset which was replaced in early December. Since then, we have realised that we can't understand anyone who rings because the voice is garbled. We live in Townsville, a city of approx 180,000 people so you would expect reasonable service. I can get reception if I drive 25 minutes and sit on the beach! Sound like a great idea but you can't do that 24 hours a day. When will they fix it? Who knows? Any ideas for a solution?
27 Feb 2012 04:47:07 PM: I feel your pain and as much as I like the beach it is unreasonable to travel there each day to make a phone call!

As far as your issue is concerned, have you approached VF to advise VF of the problem?

If you have and the position has not improved, then your next step is to take the matter to the TIO.

TIO contact details are found at the top of the page under the How To Complain tab.

Simple on line form takes a mere 5 minutes to complete, VF then have 10 working days to respond, the VF response may be an investigation into the network in Townsville with a set time period for improvement or other alternatives.


Vodafail.com Moderation Team
2 Mar 2012 12:28:02 AM: Mate, I also live in Townsville and for a major town we should at least be able to send a bloody txt. The call centre have told me I can cancel my contract because of the poor reception, all I have to do is pay for the calls I have used. Virgin mobile have same plans but with more call credit and data.

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20974 Someone from SA thinks vodafone is No Reception Bars on Phone at 27 Feb 2012 02:26:27 PM
Watching reception on both my Nokia Phones in the Adelaide metro area, coverage bars disapear for about 20 seconds then jump back up to 5-7 full bars of coverage at different times on both phones.
It cant be a reception issue as the phones are on a desk and are not moved so must be a capacity issue on the network.
So hope it's fixed with the compleation of the Vodafone upgrade in 2013.

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20972 Someone from NSW thinks vodafone is Rip offs! at 27 Feb 2012 12:46:09 PM
Went into a VF store to do an upgrade, told I had to wait 1 month.. Fair enough no complaints there. When the nice young man serving me ran through plans and what not he informed me that in 2 days the Infinite plans are going up to a minimum of $79 a month and that I couldn't go on to the $50 plan even though I am an existing customer! NEW BUYERS BEWARE! CROOKS!
27 Feb 2012 05:46:19 PM: they are crooks for changing their pricing?
how does that make them crooks?
28 Feb 2012 10:17:29 PM: uh? cause it's dishonest? ??
29 Feb 2012 09:20:11 AM: and how is it dishonest to make a change to their pricing. Every telco changes their pricing or their plans every now and then. they add and remove new offers, they change things around. If telstra had raised the costs of some of their plans you wouldnt be calling them dishonest.
29 Feb 2012 04:23:51 PM: Fair enough if the service was EXCELLENT I'd pay $79 a month. But for something sub-par I'd recommend people to look in to Telstra plans
1 Mar 2012 07:40:46 AM: have you looked at the plans, they are still cheapest. just not as far below the other carriers as they used to be.

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20971 Someone from QLD thinks vodafone is network down at 27 Feb 2012 11:58:51 AM
Network is down in the region yet again, confirmed on their pathetic website. They had no idea when it will be back. last time it took 4 days. Just ordered new phone and plan from Telstra after 21 years withe Vodafail. Seeya VF !

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