26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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8699 Someone from QLD thinks vodafone is Absolute fail at 29 Dec 2010 07:06:55 PM
I recently migrated from 3 to Vodafone..and its just been absolute hell, my network reception drops or is constantly goign from 3G to 2G. I only migrated there because 3 were not getting the blackberry Torch and i wanted to upgrade my current blackberry. I regret doing it!. If this is what it takes to get the handset you want then screw it!..I should have stayed with 3!. It might be teh same company but their service is far ahead of Vodafone.
Vodafone customer service is pathetic, it took 3 days to activate my sim card.. I mean seriously. You are a multinational business. Lets not even talk about ur internet service... Get your stuff together,I'm not paying for 2nd rate service!

ESQ

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8698 Someone from NSW thinks vodafone is EPIC at 29 Dec 2010 07:06:31 PM
For more then a year now we have to constantly reconnect our wireless internet many times a day, honestly we must have seen that " A cable is unplug " messeges more then 10000 times in the past year, no sooner that we connected to the net the message shown up few seconds later at worse cases. and sometime we have to go outside to talk or make calls on our mobile phone. By the way during the time I am typing this messege the line dropped off twice. We have one more year on the contract that we cant hardly wait to finished up.

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8697 Someone from VIC thinks vodafone is 100% at 29 Dec 2010 07:05:41 PM
Lack of coveredge, drop of calls,slow internet conection, and the latest, today an excessive data bill of $20.000 for the last 2 weeks.

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8696 Someone from NSW thinks vodafone is vodajoke at 29 Dec 2010 07:05:32 PM
im going to Telstra



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8695 Someone from QLD thinks vodafone is 12 stars! at 29 Dec 2010 07:04:27 PM
Had our phones stolen just before Christmas. Tried to get onto Vodafone but couldn't. Finally got an answer via email, outbound calls now blocked.... on one of the phones.

Called today to get IMEI number to report to the police - on hold for two hours. Transferred by a support person who did not have access to the information. "You will be on hold only 15 minutes maximum".

I hung up half an hour later.

Their shops have iPhone 4's. But only if you are a new customer. If you're a customer who has paid them thousands of dollars over the last few years you can - you guessed it - get on the phone, wait for two hours and hope they have "new stock" some time in January.

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8694 Someone from VIC thinks vodafone is Internet at 29 Dec 2010 07:03:43 PM
internet always off line

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8693 Someone from NSW thinks vodafone is Pretty bad at 29 Dec 2010 07:02:44 PM
I have 2 phones - one work supplied and one personal with Vodaphone for when I don't want to be disturbed from work (as when I am on holidays). The reception on the Optus (work) phone is consistently good and the Vodaphone is consistently either bad or no signal. I am pretty well reduced to using Navionics only on the Vodaphone unit as it is otherwise unreliable.

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8692 Someone from VIC thinks vodafone is Everything at 29 Dec 2010 07:02:31 PM
I had my phone stolen 3 WEEKS AGO!! i called them within half an hr of getting home, and 5 more times over the last 3 weeks after that.
Everytime i have called i ahve waited and waited for minimum 30 minutes on hold. No one is helpful and they have LIED to me twice about blocking my PHONE. everytime i have checked on AMTA about the status of my phone it always says it "is currently unblocked" - im waiting once again for them to answer my calls...25 minutes later. ughh. poor reception, poor customer service.

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8691 Someone from VIC thinks vodafone is USB modem and PR at 29 Dec 2010 07:02:02 PM
flaky. Reception inconsistent and unreliable. Customer Service optimistic but fails to deliver.This contract has been very stressful.Avoid.

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8690 Someone from NSW thinks vodafone is Internet at 29 Dec 2010 07:01:01 PM
I live in Casula NSW, we I went to the Vodafone store I was told that I had full coverage in my area. The truth is you can only get two bars on the internet & the connection drops out regularly.

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8689 Someone from NSW thinks vodafone is Fucked, completely fucked. Without vaginas at 29 Dec 2010 06:58:38 PM
The impossible situation that the lack of Vodafone service places you, means that by virtue of the incompetence, customers can't complain.
Yet the service is a failure.

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8688 Someone from QLD thinks vodafone is HORRRRRIBLE at 29 Dec 2010 06:58:14 PM
I moved from Adelaide to Bundaberg on the 3 Network, which "shares" vodafone coverage, i could not get any service in the whole town, so i moved to vodafone, to the same problem. i am now a proud telstra customer.

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8687 Someone from NSW thinks vodafone is at 29 Dec 2010 06:56:40 PM
no reception constant drop outs no customer service

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8686 Someone from NSW thinks vodafone is Pathetic at 29 Dec 2010 06:53:30 PM
Cannot recharge via Vodafone website. The number that is given to call 1300 301030 is hopeless. Never mind what option you pick it comes with message in the tune of "the department you are after is closed blah blah blah". Vodafone service is now going from bad to worse, now they just refuse to offer any form of assistance. I am so over Vodafone.

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8685 Someone from QLD thinks vodafone is 100% at 29 Dec 2010 06:53:03 PM
i have no reception on my mobile or internet in my entire suburb.... vodafone says my contract states that it is not relevant if i can recieve reception or not. $260 a month, wasted.

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8684 Someone from NSW thinks vodafone is at 29 Dec 2010 06:52:25 PM
i have made three complaints to vodafone reguarding unwarrented and neaucence phone calls. only to be told by customer services that they are looking in to the matter and i will get a reply within 48 hours but as yet not one reply from them and to make mattes worse the calls are still coming

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8683 Someone from VIC thinks vodafone is Cannot activate postpaid SIM at 29 Dec 2010 06:48:15 PM
I signed up with Vodafone over the phone about a month ago. My phone arrived in the mail on time, along with me new SIM.

I could not use the SIM as it was not activated!

I tried calling the activation number using a landline and got unresponsive machine talking back to me, giving me no option to activate and taking me around in circles for hours. I spend that ENTIRE day and the next couple of days trying to activate, spending sessions of 30 minutes on the phone about 6 times per day, getting nowhere.

I live in rural Australia so going to a store was no option for me.

After the 3rd day I finally activated but wasted countless hours on the landline to get it done and to the right department and past the stupid robot operator.

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8682 Someone from NSW thinks vodafone is reception and text at 29 Dec 2010 06:47:37 PM
experiencing constant dropouts and texts not arriving for up to 7 hours after being sent , also experiencing constant dropouts and slow response from 3 internet connection. I live in the Sydney Metro area and this should not happen.

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8681 Someone from WA thinks vodafone is Hopeless at 29 Dec 2010 06:44:33 PM
I have been a Vodaphone customer for several years now, easier than switching companies. For the last 12 months my dissatisfaction with their service, or lack thereof, has been growing. I have a prepaid mobile and live in an area that is supposably fully serviced by Vodaphone, so why is it that I can't get reception!! I have to stand in a particular spot in my bedroom or lounge to get enough signal to talk to anyone without "dropping" out, which happens with frustrating regularity. It then costs me again to phone back. I have complained and whilst the staff at the local Vodaphone shop are lovely, they are not able to help, can't explain why and basically haven't a clue. No offer of extra credit either to cover the cost of all the extra calls I have to make. Have also tried the mobile internet service but gave that up in a hurry, same thing ,no signal, no service. Will be switching to another Company next week.

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8680 Someone from QLD thinks vodafone is No coverage at 29 Dec 2010 06:43:38 PM
We experienced Vodafail 4 years ago and had to pay out a contract of $1200 for calls that repeatedly dropped outor did not have reception work at all and a phone that sent multiple messages when we didn't even know how to send messages! We always knew something was wrong so am glad to see people are banding together now.

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8679 Someone from VIC thinks vodafone is Vodafone have ruined 3 at 29 Dec 2010 06:39:26 PM
Ever since Vodafone took over 3 my coverage has been terrible. Is anyone looking into the issues for 3 users? Especially those who had a contract long before vodafone took them over?
9 Jan 2011 01:29:47 PM: 3 is not connected to vodafone when it comes to your coverage. its hard not to tie the two together but vodafone has nothing to do with your 3 coverage.

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8678 Someone from NSW thinks vodafone is I hate Them!!! at 29 Dec 2010 06:39:17 PM
No Service!!!! I have no Fu@#King phone because they cant get there act together!!! Im over them im going to Telstra

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8677 Someone from SA thinks vodafone is Inadequate at 29 Dec 2010 06:38:46 PM
I have no problems with Vodafone's call and text functions, having never had either of them fail. That is one thing i'm grateful for. However for work I often rely on receiving emails from staff and this is where the problem becomes most apparent. The data network has only ever performed as expected perhaps once or twice over the two years i've been with Vodafone. Usually it works well enough to retrieve email summaries or some basic details. Most of the time it just simply doesn't work at all, even in 5-bar coverage GPRS and 3G areas. Vodafone have been fine otherwise, not counting the automated phone system "Lara", but the data network and its share of problems somewhat dampen the experience for me.

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8676 Someone from QLD thinks vodafone is 100% at 29 Dec 2010 06:34:14 PM
I leave in an area where the 3G network reception was very bad. My case was escalated to the priority team to get my contract and service moved unto Vodafone from 3Network. Vodafone sent me the new iphone4. You cant believe this, it took them a week and 2days to get the new phone activated. When my new iphone4 was eventually activated the reception was the worst ever i have ever experienced. I called vodafone to lodge a complaint about this and i was kept on hold for ever until my wife's mobile phone ran out battery. I ended up not getting any help to fix my phone.Vodaphone is so useless and i would never recommend anybody to subscribe to their mobile service

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8675 Someone from VIC thinks vodafone is Inadequate at 29 Dec 2010 06:34:04 PM
My Vodafone 3G modem has dropped out three - no, make that five - times while trying to post this. It seems I am in that notorious coverage black hole known as "the eastern suburbs of Melbourne". In the last few days I have seen saturation advertising by Vodafone which must have cost an enormous amount of money. How much does it cost to put up a couple more towers?

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8674 Someone from NSW thinks vodafone is terrible at 29 Dec 2010 06:32:21 PM
I signed up contract. ever since I have signed up approx 4 weeks ago I have been unable to access my bill. either online at myvodaphone, via the handset (nokia n97 regular) or by the landline. each time I ring up and ask about this problem I get put on hold for over an hour each time, when i do get put through to someone they tell me I need to go into the store, who then tell me no i need to ring customer service. all customer service is re-set my password.6 times in total now and I still can not get access to my bill.

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8673 Someone from WA thinks vodafone is Another tip at 29 Dec 2010 06:32:15 PM
Did you know most of the phones can be tethered to your computers and you can use the phones data plan instead of buying internet as well.. apart for the data issues already experienced regardless of the modem you dont ned to pay twice for internet! and every month look on the net and upgrade to the latest plans with no penalty or extention to your contract so you always have the best deal. If your not on the Infinity plan now you must be crazy! There is no reason why we cnat get the best for our money.

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8672 Someone from QLD thinks vodafone is extremely at 29 Dec 2010 06:32:10 PM
everyone's saying the same things, so i'll only count as a number. Call dropouts, unable to call, poor customer service (even in the store, they call the same number & go thru the same 40 mins of recorded messages - then they hand the phone to you.....) Sms messages missing / delayed.
Surely the network upgrade can't be happening to all towers at once.....and where is the transperancy to customers? If is was systematic, area by area, AND they were upfront about it, maybe so many wouldn't be upset.
I started with V. many years ago because i found their service, (both network & customer)to be better than Telstra, but have been having second thoughts for ages. Get the towers (if this is the issue)sorted & put real people (in australia) on the phones!
29 Dec 2010 06:59:26 PM: Each number add up so we can have strength in numbers. =)

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8671 Someone from NSW thinks vodafone is Appaling at 29 Dec 2010 06:29:56 PM
My service is ALWAYS playing up! I receive voice mail, and my phone did not even ring. I get txt messages from people days later after they have sent it, and get charged for extra data when I am on an uncapped data allowance. PLUS I wanted to upgrade my iphone to an iphone 4, but was told that I would have to cancel my current plan, mind you, I have been a loyal customer of vodafone for over 11 years, and never had a problem with them, and re-sign up with another plan for my new iphone.... gee talk about money grabbers. And also not too long ago I had smashed the screen on my iphone , as it came out and wanted to claim insurance on it. I was told by Vodafone that they would not offer e relplacement phone during the insurance process, and if the iphone were to be replaced, it would be replaced with a FACTORY SECOND iphone, not a new one, so I bit the bullet and got a new screen from chinatown for $100. But You wouldn't expect a factory second if your TV or microwave under insurance would you. Not very good customer service I'm afraid, vodafail!

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8670 Someone from QLD thinks vodafone is Constant broadband and mobile drop outs! at 29 Dec 2010 06:29:36 PM
Well the mess I was in has now been partly solved by Vodafone's offer to cancel my contract for both broadband and mobile service. Tomorrow morning I will take them up on their offer. My main problems were with my wireless broadband service. I live in Fairfield which is just over 3 kilometres from the Brisbane CBD. The first thing that I noticed was that the signal strength never exceeded one bar of a possible five. So I was constantly being "bumped off". If it was simply a matter of reconnecting it wouldn't have been a real disaster. But I have an Apple iMac and each time I was "bumped off" I could not open ANY of my applications. And to make matters far more serious I could not restart my Mac in the conventional way! The only option left to me, EVERY time I was bumped off was to pull the plug out of the wall!! Now anyone that knows anything about computers knows that this is potentially a very serious situation. I've got rid of Vodafone, and I think all your complainants should do gthe same. Terry Allen
29 Dec 2010 06:34:17 PM: looks like this site is getting some recognition.
30 Dec 2010 04:35:48 PM: Business 101 i wounder if the directors are going to learn answer complaint quickly remedy the situation and the general public do not know of the problems. Now gentlemen what about the unfair contracts where you charge 50 cents per MB of over the limit usage bet the directors cannot work out how much per GB that is ill give the directors the answer that $ 500.00 per GB do you think Im going to forget that fee gentleman.

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8669 Someone from WA thinks vodafone is Caps and charges at 29 Dec 2010 06:28:55 PM
Be carefull kids, did you know if you call a gov department or a business with internal phone system you will be charged out of your cap an for the diversion within that company.. also your voicemail is charged when you use the auto connect .. i mean you get charged to retrieve as well as make the call if you dont disconnect form voicemail you get charged twice. Show me where that reads in your contract fees?

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8668 Someone from WA thinks vodafone is Rediculous at 29 Dec 2010 06:25:19 PM
I bought the Samung Jet via Vodafone store. The service at store level was great. However when i started to try to connect with Live, Compass and just the internet via the "Smart" phone i was told by Vodafone they do not support this model for these services. Even though it was heavily advertised for months. They directed me to Samsung who said they do not support the Jet for software issues contact the service provider.. Around i go for 9 weeks. Finally was given a $250 credit to my account for poor customer satisfaction. But i still have the phone and still having the problems. I was told.. not my a vodafone rep but of the record by Samsung, to take the phone back multiple occasions and for identical service issues and Vodafone will assist in exchange to a similar or better model and you pay the gap if its a better model. So im taking it back now for the second service for the same complaints that cant be fixed because the manufacturer and vodafone dont support this phone! As far as the credit goes i have to call every month and tell the whole story again to make sure the credit is applied every month. continued poor customer service. Samsung said they never advertised that they will support the model phone. So its my fault for buying it without making sure its going to be supported? a Smart phone not supported ?? i just dont understand. Good luck fellow Vodafail customers hope you complain and complian until you get the resolution your looking for. Dont forget the other avenues of complaint. Enough ppl complaining eventually we will win.. When has a customer ever had to fight for service?

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8667 Someone from WA thinks vodafone is rediculous at 29 Dec 2010 06:24:55 PM
i am just very tired of when i try to contact or text anyone with my vodafone that 99% off the time it take sometimes up to 2 days before any messages are delivered in regards to my call or text which is excessivly un reliable being i have a younge child and need to have a reliable phone and company

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8666 Someone from VIC thinks vodafone is very at 29 Dec 2010 06:24:25 PM
We were in a mess about 3 years ago in Adelaide, South Australia. We bought a plan that gave us a limited number of talk hours. My partner would monitor the site daily to check on our usage, and we were of the understanding that we were under our usage cap, when we received a bill that was charging us for well over the cap amount. After unsuccessfully trying to call Vodafone to discuss the matter as we were certain we were being cheated we went into the Vodafone store in Adelaide mall and were told that they were not Vodafone. I explained that the shopfront had a huge Vodafone sign at the entrance and that I was certain it was a Vodafone store, but was told it wasnt. I then wrote to the Manager of the store and as yet have not received a reply. We paid our bill and have never used Vodafone since.

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8665 Someone from QLD thinks vodafone is Uber Call Fail at 29 Dec 2010 06:23:14 PM
I live on the sunshine coast. I get no reception at home and limited at work. I put my phone down and get full bars then when someone answers and I bring the phone to my ear it cuts out. After going in to numerous Vodafone stores and speaking to customer 'care' on the phone the answer that i was given is that my iphone doesnt pick up reception as well as other handsets. Brisbane is the capital city of queensland and I don't get reception. It drops out in westend/taringa/cleveland/everywhere. Locked into a contract and paying nearly one hundred dollars a month for shitty reception/slow data and no answers gives me vodafone rage. They need to sort this out asap. I will never choose them as my provider again.

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8664 Someone from VIC thinks vodafone is Very at 29 Dec 2010 06:21:55 PM
Every places I go have different quality. At work (Camberwell, Box Hill, Doncaster) phone shows 3G/H signs but when I tried to load my email or even google, they will never load. Seriously?! At home, I can do experiment where phone shows full bar of reception quality, when I call my phone with my optus number, I get the out of service prompt quite often. IS THIS FOR REAL? Don't even get me started on overseas calls

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8663 Someone from VIC thinks vodafone is can you re-phrase your question? at 29 Dec 2010 06:20:42 PM
we battle to get cell phone reception (bars on the phones) in our 14-year old house. we have 2 cellphone towers within 2-4 km of the house. I called the help line and after 42 minutes someone answered. Luckily it wasn't an emergency. The foreign lady on the line informed me that they do not guarentee reception inside buildings. We had no problem in the rental we were staying at about 5 km away. she suggested I change my settings to 2-g only. That kind of sucks as because then my smart phone would become very dumb. Luckily switching made no difference, so i'm back to 3g. Whe this contract is up, i'm gogin to switch to Telstra. their billing sucks, but at least I'll get reception.

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8662 Someone from WA thinks vodafone is customer non-service at 29 Dec 2010 06:19:32 PM
And here I was thinking it was just me... from having passwords mysteriously disappear and taking weeks to reset, to not being able to access the account on their oh-so-fabulous website, email queries being closed out with no response, and hours on hold to the customer non-service. If only I could charge Vodafone for the hours of my wasted time. I'll be changing providors when i get back home in the New Year

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8661 Someone from NSW thinks vodafone is Totally fail at 29 Dec 2010 06:18:35 PM
There isn't just 1 to quote:-

1) The call centre never picks up the phone, I have been waiting for more than 1 hour now.

2) The network is horrible and keeps on fluctuating always.

3) On the other side the staff is not trained and denies the facts return on the web-site. It looks like they are never updated with the latest updates and offers.

Thanks
Harshit Shah

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8660 Someone from SA thinks vodafone is Very fail at 29 Dec 2010 06:17:33 PM

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8659 Someone from QLD thinks vodafone is very bad at 29 Dec 2010 06:15:54 PM
I live in central Surfers Paradise, a place where most would think the service would be best. I have been a customer of Vodafone for nearly 5 years now and have been using the 3G Mobile Broadband. Although I have no issues with the with cell phone service. With the 3G There is not a day where Vodafone has not disappointed me.

There has been time-outs in trace-route for as long as I can remember, even now.
(tracert -w www.google.com). as well as daily service outages. very high latencies (receiving 2380 ping at the moment whereas on some of those rare days i'm lucky to get 500)

Each and every time I have contacted Vodafone about this, the only answer i get is "The network in your region is congested." - Congested 24hours a day? I have received that one exact, very same answer each and everytime I have called in the passed year. In my opinion, That's indirectly admitting to the incompetence of handling the customers you have, not to mention new customers.

They awarded my account 250 megabytes one day... HOORAH????.. what a joke.

Like come on.. get your @#$% together.

Vodafone fails 100%

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8658 Someone from NSW thinks vodafone is the highest at 29 Dec 2010 06:13:51 PM
I upgraded to a iphone 4. When i received it, it was DOA. Someone in india told me I had to use my insurance to replace it and after about 4hrs on the phone to customer service (they have flat out refused to replace it, telling me it is apples problem) and being transfered to every department that vodaphone has i just hung up and went and bought a $30 phone. I have 5 phones with them and am lookink for another carrier. Never again vodaphone!!!

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8657 Someone from QLD thinks vodafone is Coverage or lack of!! at 29 Dec 2010 06:13:24 PM
Vodafone isnt good but nor is Telstra. I hope this isnt a dodgey site to get us to go back to telstra!!!
29 Dec 2010 06:20:24 PM: We understand your concern and can assure you that we are not such a site. We do not work for any Telcos and do not officially endorse any particular Telco. As you can see from our 'Alternatives' page, we have tried to list alternatives that are known to us. It is entirely up to individual customers which network they get with, they may even stay with Vodafone if they get their issues resolved. - Vodafail Team

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8656 Someone from WA thinks vodafone is After 13 years with them....... a Big FAIL at 29 Dec 2010 06:11:32 PM
I have been with them for ages and always had the top plan because of my job. 6-8 weeks ago I signed up again for another 2 years and this time got the I4 as it is the latest phone. I thought that my reception may get better with a better phone, I had a Nokia 6300 after smashing the N98 that came with the contract, but alas I was wrong.
The funny part of this is that I live 4kms east of Perth City and work 1km North of the City. At home the service drops out all the time, but at work I get at least 3-4 bars.
We signed up for our home phone line with the deliberate intent of not making calls and using the mobile, but I have had too use it because of bad or no reception. This is now costing me more money due to their incompetence.

BIG FAIL VODAFONE.... :(


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8655 Someone from NSW thinks vodafone is the highest at 29 Dec 2010 06:11:29 PM
I upgraded to a iphone 4. When i received it, it was DOA. Someone in india told me I had to use my insurance to replace it and after about 4hrs on the phone to customer service (they have flat out refused to replace it, telling me it is apples problem) and being transfered to every department that vodaphone has i just hung up and went and bought a $30 phone. I have 5 phones with them and am lookink for another carrier. Never again vodaphone!!!

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8654 Someone from QLD thinks vodafone is Coverage at 29 Dec 2010 06:10:34 PM
I was with Vodafone for many years when it first come out and offered a heap of txts msgs each time that you recharged but as soon as they got the customrs in that went out the window and the offers got less and less.The coverage sucked as did the customer service especially in the stores.The mobile phones that you can get with Vodafone are rejects that other phone companies wont use,i learnt that quick. However in saying this there is not many phone companies that you can trust.Telstra employees are rude and have reduced me to tears many times. I have written a 9 page letter to them while being on the phone on hold from a telstra employee,i have had them laugh at me and abuse me and lie to me. Today i went to activate a Telstra sim and after many phone calls and and over an hour of my time on the phone i finally got through and was spoken to rudely.Telstra also have many black spots too and they certainly dont care about customers.
I just hope these complaints are valid and the person who started this is not a disgruntled past Vodafone employee.I notice that Telstra and Virgin are getting plugged on this site and they are not much better.
I accidently typed in vodafail.com.au and i got a blank page with my ISP on t,hmmmm!!! Is this an ad for Telstra????
29 Dec 2010 06:50:33 PM: As said before, we understand concerns such as yours but we can assure you the Vodafail team does not work for any Telcos (and have not in the past) and this is not an advertising site for any particular Telco. The motivation behind Adam starting this site is on the home page and it is the truth. We do not officially endorse any particular Telco and our 'Alternatives' page is a collection of what has come to our attention as alternatives. We also do not own the vodafail.com.au address and contents of that site has nothing to do with us. Thank you for bringing that to our attention. - Vodafail Team
29 Dec 2010 10:51:12 PM: If that is the case, instead of vodafail, make it a telco complaint site where u actually list all the telcos.Don't you think this site is a little unfair when i'm sure ppl have experienced the same thing with other companies.I waited for 1 mth before telstra could activate my home phone and i understand becos it's due to the system and not really within their control... i had issues with my virgin mobile cos they kept sending me mms settings to the phone 4 times a day and could not give me an ETA and only got fixed after a mth and their reason being"we use optus network so we need to get optus to fix it"I use to get drop outs from virgin too and decided to port my number over to vodafone after the shitty experience.I am sure other telcos...ppl complain too..
30 Dec 2010 06:24:47 AM: yes I'm sure if there was a general telco site listing all the telcos, people would be complaining about others, not just Vodafone.
6 Jan 2011 10:25:21 PM: then maybe this site could be changed to telco complaint site so it doesn't seem like only vodafone customers are facing this issues.I personally think it's a little unfair ...i've been using vodafone for 3 years and honestly.. i'm happy with my service.When i have issues, i go to the store and they help me with it....

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8653 Someone from NSW thinks vodafone is Completely failed at 29 Dec 2010 06:09:24 PM
I recommend all Vodafone users look closely at the options. Join the class action and contact the Communications Ombudsmen. I for one do not receive the service that I am contracted to, so I expect that if I want opt out, it should not cost me one cent in exit fees. I'm sure that if we duped users band together we can all put the weight on Voda.
Or send them into the gutter which is where they currently belong. Get to work CEO Nigel Dews, because we know you are watching this forum and we, the consumer will win.

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8652 Someone from QLD thinks vodafone is Coverage at 29 Dec 2010 06:08:48 PM
I was with Vodafone for many years when it first come out and offered a heap of txts msgs each time that you recharged but as soon as they got the customrs in that went out the window and the offers got less and less.The coverage sucked as did the customer service especially in the stores.The mobile phones that you can get with Vodafone are rejects that otherphone companies wont use,i learnt that quick. However in saying this there is not many phone companies that you can trust.Telstra employees are rude and have reduced me to tears many times. I have written a 9 page letter to them while being on the phone on hold from a telstra employee,i have had them laugh at me and abuse me and lie to me. Today i went to activate a Telstra sim and after many phone calls and and over an hour of my time on the phone i finally got through and was spoken to rudely.Telstra also have many black spots too and they certainly dont care about customers.
I just hope these complaints are valid and the person who started this is not a disgruntled past Vodafone employee.I notice that Telstra and Virgin are getting plugged on this site and they are not much better.
I accidently typed in vodafail.com.au and i got a blank page with my ISP on t,wtf!!! Is this an ad for Telstra????

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8651 Someone from QLD thinks vodafone is calls dropout at 29 Dec 2010 06:05:43 PM
A. I live on the Gold Coast for the last month I can not make a call from my house as i have no reception, I work in Brisbane & if i am driving along the M1 my calls drop out at least twice on the trip this is every time I am driving to & from work .
B. the worst one was when i was on Hamilton Island & I was flying back to Brisbane my partner left me a voice message on the 4/12/2010 at 9.41 am to tell me he couldn't pick me up from the airport i received this message at 4.15 pm 4 hours after I arrived back in Brisbane as he was not there it caused me a lot of stress as I was worried about him & I had no way of getting back to the Gold Coast, this nearly broke a 17 year relationship .
Over the 14mths of this contract I have been overcharged numerous time my complaints have always fallen on deaf ears , my cap was far to high & not a good deal finally after more complaints vodafone they gave me a better deal.
I am locked into a contract & this is my second time with them it is getting worse I will be thinking very seriously before I lock in again.

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8650 Someone from NSW thinks vodafone is complete fail at 29 Dec 2010 06:05:38 PM
dissatisfied with the quality and service of the broadband. have contacted and spoken to service provider numerous times but of no help. have asked for improvement in quality and service but my plea has fallen on deaf ears. this has resulted in loss of quality time after work with family and constantly on phone with technical support team of vodafone for hours. i would really appreciate if my complaint is taken seriously and provider is taken to task for not fulfilling their obligation and providing distress to the consumer that is my self.

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8649 Someone from NSW thinks vodafone is i received pict message yesterday (28th dec) sent to me Christmas day...disgusting... at 29 Dec 2010 06:03:56 PM
I have been on hold to vodafone for now 38mins...still nothing...NOT HAPPY
29 Dec 2010 06:16:33 PM: 38 minutes?...thats nothing, 124 minutes and still counting!!!!
I wont bother calling them anymore, I am going straight to the Ombudsman.
No network, no customer service, no explanation...Just Vodafail...and all this for as little as $69 per month!!!

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8648 Someone from QLD thinks vodafone is MADENNING FAIL at 29 Dec 2010 06:03:36 PM
My iphone died a few weeks ago. Went to the Toowong Vodafone. The girl was SOOO rude, dont me the wouldnt help me even though i brought it there and they know my face! I walked away disgusted, went to the city store. The helped me but it took me another trip to the city to get this done when the woman at Vodafone Toowong could have got over her attitude and assisted me.
1 Mar 2012 10:29:38 AM: I went there yesterday and today. Not sure if this is the same girl you were talking about, but this girl was extremely rude too. During the credit checking, she has such an attitude, like questioning a criminal or something, and then use her finger to point me right to my face and asking ---- DID YOU DO THIS? DID YOU DO THAT?....very very rude. Hope the manager can see this post and do something about it. People like this should be in the customer service at all. She has no patience, no customer skill, no politeness.

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8647 Someone from VIC thinks vodafone is very very crappy at 29 Dec 2010 06:02:20 PM
hey i live in healesville and have a gf overseas the amount of times we get drop out is a joke no one wants to help at the shops and like everyone else you can not get through on the phone,have switched to optus top up for my o/seas calls

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8646 Someone from QLD thinks vodafone is Too fail to continue using vodafone at 29 Dec 2010 05:59:40 PM
I cannot get coverage from Forest Lake. I also have issues with vodafone seeding money out of my credit. If only I could have a statement of all my use because I am recieving constent messages telling my I don't have enough credit. So if it is a constent occurance how many times has it taken credit without me knowing? Please explain.

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8645 Someone from NSW thinks vodafone is Unbelievely incompetent at 29 Dec 2010 05:55:14 PM
Update. I just received a message (no call came to my phone and I am sitting here with 5 bars of signal) from an offshore call centre who asked me to call back.
When I tried to do so through the automated system, I'm told that the number is not valid.
WHAT THA!
I didn't want to say fuck or anything so I went with WHAT THA.
I can not imagine how anyone with a problem can make contact with Vodafone and get it resolved.
Without doubt the most incompetent service centre I have ever encountered. I have sold my shares and will get out ASAP.
29 Dec 2010 06:11:00 PM: all hail vodaphone

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8644 Someone from VIC thinks vodafone is Very fail at 29 Dec 2010 05:53:01 PM
Slow internet, no point to buy smart phone, vodafone had dial-up internet speed.

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8643 Someone from NSW thinks vodafone is Big Failure at 29 Dec 2010 05:51:02 PM
I have been with Vodafone for over 10 years. The last 2 years has been painful. When 3G is turned on in my IPhone I have no reception at all. When I finally spoke to someone after 4 days trying to get through they told me to turned it off and back on in 48 hours. That should fix the problem she said and if not we will need to do an investigation as to why. Yeah ok!!!! Voice mail always comes through the day after I missed the call. Bit late then. Don't think I will sign up again. So I've keep 3G switched off so at least I can receive and make calls.

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8642 Someone from SA thinks vodafone is at 29 Dec 2010 05:49:15 PM
internet speeds very slow, and keeps dropping out, hard to reconnect back to the internet.poor service and hard as to contact customer service, not interested at the shops and constantly told to ring

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8641 Someone from QLD thinks vodafone is Bill Fail at 29 Dec 2010 05:48:13 PM
When i entered into contract for a htc desire hd $29 dollar plan
I asked them will my bill always be $44 if I dont go past my usage (including internet) (29 dollar cap + 15 dollar phone upfront/month) and they said YES definitely will only be $44 dollars if you dont go past your usage allowance. I received my first bill on the internet and it was higher than $44 and I still had $150 worth of credit and 193mb of internet left.

Unacceptable. This is definitely misleading information.
The phones are also absolute fail. I think all Desire HDs Vodafone holds all have build problems. My first one I found out had a bit of build fault so I returned the very next day of purchase. They allowed me to change only ONCE, (they said i have 14 days to exchange yet the next day they said they could only change it once) The new one also had that build fault. Worst company ever.

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8640 Someone from QLD thinks vodafone is Annoying at 29 Dec 2010 05:48:02 PM
I keep getting drop outs. So annoying the person that I am taking to thinks I hang up on them.

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8639 Someone from NSW thinks vodafone is Bloody Bail at 29 Dec 2010 05:47:31 PM
No reception anywhere!
bloody mobile tells me I have full bars and 3G connectivity but nothing
cuts in and out. bloody reception problems

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8638 Someone from NSW thinks vodafone is at 29 Dec 2010 05:45:17 PM
Currents issues: phone calls dropping out, phone switching to no service, photos via SMS saying failed to send but photos being sent numerous times and even during the night, delayed messages being sent. Rang several times experiencing long delays up to 50mins wait time, always courteous staff but no resolution then being put in contact with apple then back to vodafone but with no resolution. The latest response was go to a vodafone store and get a new sim card

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8637 Someone from QLD thinks vodafone is Very Fail at 29 Dec 2010 05:44:01 PM
I have signed up with the Fail-Full Duo, Vodafone for my phone and 3 for mobile internet. I had so so many failed phone calls, like 12 in one conversation to a client that in the end I blamed my Iphone 3Gs and concreted it. ( That is smashed it into a concrete path from 3m height ). That certainly fixed the problem.
So now I have a different phone, which of course suffers from the same thing but maybe not as bad. I think my company and customers think I dodge my smss` but in truth they turn up hours and days late.I live in Ipswich Qld and I mean the coverage is suss even in town, of course a few km`s out there is no coverage. If you see a white commodore sitting up at the top of a hill or mountain in the area then that may well be me, trying to get a signal of some sorts. And the (Vodafone) /3 mobile internet, well its just crap, just like having dial up. When my vodafone / 3 contracts are up - I`m gone.
29 Dec 2010 05:46:30 PM: As I posted below, you do have other options in short a way out, by contacting the TIO. Click the 'how to complain' button at the top and it will explain more. Basically you need to: 1) Report, and document, specific instances of problems, not just general "it does not work" statements. 2) If possible, use email rather than phone. It is slower but you have a record of what you said and, more importantly, a record of what they said. 3) Demand that they fix the problem. Be persistent but, importantly, be polite. 4) If possible, have another phone to be able to duplicate the problem to eliminate your hardware as the problem. 5) When they have failed to fix then problem, then and only then suggest that you would like your contract cancelled without exit fee. When they eventually agree, ensure the no-fee part is documented. 6) If this does not result in cancellation, ask again suggesting if it is not cancelled without exit fee you will escalate to the TIO. Usually, at this point, the threat to go to the TIO is enough. As soon as you escalate to the TIO it starts to cost them. It is to both yours and their advantage if actually going to the TIO can be avoided.

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8636 Someone from VIC thinks vodafone is at 29 Dec 2010 05:43:31 PM
mobile calls drop out, always getting charged extra fees due to roaming most of the time,. also vodafone told me i had wireless broadband coverage at home So I gave it a go, big mistake..it never worked and was updating data for it's self that vodafone expected me to pay for. Every time waiting an hour hour or more to talk with someone. can't wait to get out of contract. I have been on hold at vodafone for 80 minutes so far, so i'm having a bitch now while waiting to pay a bill

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8635 Someone from NSW thinks vodafone is shocking at 29 Dec 2010 05:42:55 PM
Hi my name is Terese, i took out a 24 mnth plan 29.00,, the coverage is supposed to be 98% ?????,,, yea, big fib !,, my hubby works in Singelton ,but i swear Vodafail thinks he is in Kathleen,,, no signal, no txt,infact he recieves most txts, pic, etc 4 days later,, he could climb a tree to call me ,ha ha ,, i have lived all over the world, Australia is the bestest lovliest place ever, if i could cancel my plan i would. ! I had 30 bucks in my pre pay with Vod when i switched to the plan, they would not refund my 30 dollars.

I really believe Australia should have the same service and value for money as Canada, UK ! People get a signal white water rafting on the Zambezi, even climbing north face of the Eiger, But not in Kotara Westfield !!

Regards Terese Kerr NSW
29 Dec 2010 05:54:25 PM: I thought it was only me that could not get reception in Westfield! Everyone around me is on their phone texting and talking while im climbing chairs just to get one bar!!!

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8634 Someone from QLD thinks vodafone is Poor coverage at 29 Dec 2010 05:39:56 PM
I enter any local shopping centre and I have absolutely no coverage and to make matters worse, more often than not, the phone does not always reconnect to the Vodafone service when I leave the shopping centre. The phone I got with the contract is a Samsung Omnia (nealry 2 years ago) and it has to be the worst phone ever and this with the Vodafone coverage!!!!!! Fortunately I only have two months to go with my contract.

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8633 Someone from QLD thinks vodafone is 100% at 29 Dec 2010 05:38:28 PM
I used to be unhappy with 3's reception issues. they are nothing compared to voda's. My data is slow and often does not respond. the reception is shocking at best, if i dont experience a drop out, i will surely experince

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8632 Someone from QLD thinks vodafone is extremely failed at 29 Dec 2010 05:38:00 PM
Hi,
I have been a vodafone customer for a while now and I also have had nothing but trouble. before signing a contract through vodafone I made sure my area and surrounds had full coverage and they said yes it good it has no black spots. so myself and my fiance signed up to 2 mobile plans and a internet plan. since then to now we have had so many problems at least more then twice a day whilst on the phone my phone cuts out and says no service even if i havent even made a step literally while im sitting on the couch not moving. or i'll move from one bedroom to another or living to lounge and it will go from full reception to nothing or even once again while im on a call. i will even go sit in the back yard and it still does the same thing whether in the house or not. i will be writing a text and the second i press send it goes from full bars to saying no service. it is really rediculas. sometimes i dont even recieve a voice mailstill days later aswell. I have even been speaking to them and it still does it. and so what if something is really wrong what happens then. also our internet only works on certain occasions. we pay for these plans yet have no coverage half the time. myself and my partner have made so many calls to vodafone making complaints and they never do anything, even one time a customer service person told us that "we have a good coverage area but only if we are not inside a house" what the hell is that what are you to do or say to that. and that isnt even true either. I really hope something gets done about this problem they have its not fair when you are told one thing and you pay the money and dont get to use it.

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8631 Someone from ACT thinks vodafone is Epic Fail at 29 Dec 2010 05:34:51 PM
Same boat as others... Typing this during my 1 and a half hour wait on hold... Call start 6:02pm, current time 7:33pm, not expecting them to pick up any time soon. Atleast this is one of my first calls without drop outs...
29 Dec 2010 05:43:11 PM: that means you have had an hour and a half of people in front of you, when it is your turn they will answer, if your worried about drop outs then don't ring from your mobile, it is the cost of a local call from your land line
30 Dec 2010 07:55:48 AM: At least Telstra BigPond provide a 1800 number.

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8630 Someone from NSW thinks vodafone is terrible at 29 Dec 2010 05:33:48 PM
I constantly have trouble finding reception anywhere, even in my own home! The internet coverage is terrible and takes forever to load.

The phone I bought when I went on a new two year plan is the worst phone I have even had it had the worst battery life, blacks out and freezes randomly and only today the microphone has died (meaning no one can hear me on the other end!!)

As I was at the shops when this occurred I took it straight the the vodafone shop and all they could do was send it away to get fixed and this would take up to six weeks!!

I HATE VODAFONE - AS IM LOCKED IN A CONTRACT UNTIL 2012 I GUESS IM STUCK WITH A CRAPPY PHONE AND SERVICE!!
29 Dec 2010 05:37:53 PM: Actually you do have a way out, by contacting the TIO. Click the 'how to complain' button at the top and it will explain more. Basically you need to:
1) Report, and document, specific instances of problems, not just general "it does not work" statements.
2) If possible, use email rather than phone. It is slower but you have a record of what you said and, more importantly, a record of what they said.
3) Demand that they fix the problem. Be persistent but, importantly, be polite.
4) If possible, have another phone to be able to duplicate the problem to eliminate your hardware as the problem.
5) When they have failed to fix then problem, then and only then suggest that you would like your contract cancelled without exit fee. When they eventually agree, ensure the no-fee part is documented.
6) If this does not result in cancellation, ask again suggesting if it is not cancelled without exit fee you will escalate to the TIO. Usually, at this point, the threat to go to the TIO is enough. As soon as you escalate to the TIO it starts to cost them. It is to both yours and their advantage if actually going to the TIO can be avoided.

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8629 Someone from TAS thinks vodafone is Reception at 29 Dec 2010 05:32:45 PM
There is really poor to worse reception in Tasmania. I'm lucky to get a bar. They need to extend the network to areas outside the metro areas. While I was in launceston I had one to none reception.

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8628 Someone from NSW thinks vodafone is Wish I could call! at 29 Dec 2010 05:29:14 PM
Hi, I have been with Vodafone for quite some time now and over the past few months the reception has gone from ok to bad. We have to go outside to call and even then it can be dodgy. It would be great to be able to speak without people cutting out!

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8627 Someone from NSW thinks vodafone is DISGUSTING at 29 Dec 2010 05:28:50 PM
I use their prepaid mobile broadband and it keeps getting cut off and disconnected. I only use it to play Facebook games and guess what, in one month I have recharged $150 worth, while my friend who plays games day in and day out recharges 29 bucks lasts her all month. I tried calling them so many freakin times, and that speaker crap is like OMG, n then after 15 mins it says service unavailable... ARGHHHH!

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8626 Someone from NSW thinks vodafone is Poor customer service line at 29 Dec 2010 05:28:48 PM
I called the customer service line at 7:45pm one evening from my home phone to complain about not being able to send or forward emails. My call was answered just before 8pm. My personal details were called up on the service screen. Just as I was about to verify my password the phone line dropped out. How can a landline drop out? I immediately called back but was greeted by a recorded message which advised that this department was closed for the day and that I should call back tomorrow. My strong suspicions are that my call was going to take some time to resolve and that it was already past closing time, so my call was terminated on purpose. This was frustrating.
My immediate thoughts were that the customer service department operator would call me back, after all they had my details on the screen in fronton them. I have three mobile phone numbers with Vodafone, they have my home phone number, SMS, and email details. I received no return reply that night. That night I sent an email stating exactly what I thought of of their Customer Service Help line. The next day I received an automated email advising that there was an
unresolved issue in their system and if I would like to call back to complete the enquiry. I never called back and I still have the same problem. When my contract expires I will be "shopping around" for another phone company preferably one that provides customer service when I need it ..... Not when it suits them!

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8624 Someone from WA thinks vodafone is Failing beyond repair at 29 Dec 2010 05:27:35 PM
On the 17th of December I purchased a mobile broadband modem and sim card service after being told that there was Vodaphone service where I was to spend Christmas so that I could Skype my daughter in the USA. Only to find out that I had to drive another 25 to 30 km to Mount Barker WA to get a weak signal and that kept breaking down. Today,29th of Dec I went to the place that I purchaesed it only to be told that to cancel the service I would have to ring 1300 650 410. I have now been on hold being told to hang in there all afternoon , for about 4 1/2 hours. So not only was I lied to I have been treated with utter contempt. It is ok to sign up and purchase from shopping centre outlets but not to close or cancel a service. I hope that nobody has been trying to contact me on my land line this afternoon

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8623 Someone from VIC thinks vodafone is The worst recpetion ever at 29 Dec 2010 05:26:36 PM
For the last two weeks my phone reception has become beyond terrible. Everytime i make a call it takes a minimum of 4 tries before it will call someone (the most call atempts has been 13 and has happened more then once)

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8622 Someone from VIC thinks vodafone is ........ at 29 Dec 2010 05:26:13 PM
Well, first off, I bought an app from the Vodafone website and they charged me $7 extra. Because of this, I needed to recharge.... so I recharged $20 and it worked. I left my phone for a few hours BUT when I came back, I had no credit left. WTH!! If someone from Vodafone is reading this can you please help me... I have sent email after email and you still haven't replied yet.

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8621 Someone from NSW thinks vodafone is Major fail at 29 Dec 2010 05:25:56 PM
Vodafone Hutchins have contractors who charge between $120 to $250 an hour.
I wonder if they will pay me back the time I have lost just being on hold and trying to contact them!

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8620 Someone from SA thinks vodafone is at 29 Dec 2010 05:20:37 PM
I've not really ever had a problem with phone coverage for calls and sms.. however the internet coverage is poor, at best. It's extremely slow and often times out.
In addition to this.. I am on a $29 cap plan that is supposed to include 200MB of data yet I am charged, on every bill, for data use that is *always* under 200MB and the only site I regularly access is Facebook, which is supposed to be free. Latest bill clearly states the following for Data use: Sub Total 25.95MB $94.12 $34.16.

$94.12 is listed as Original Amount and $34.16 as the amount payable. This alone doesn't even make sense.. let alone why I'm being charged for Data at all.

Annoyingly, I suspect a few times I simply just payed my bills and didn't check but when I moved recently I started using my phone a lot more and the bills were quite high (well over my cap, doh) and that is when I started checking my usage and refusing to pay the data fees.
Of course, to refuse to pay the data fee one must call Customer 'Service' and endure the epic length hold times to then argue with someone who fails to understand WHY I'm refusing to pay the data fee.

A world of /facepalm. Thankfully my contract *just* ran out, so I'm looking at other companies as we speak.
29 Dec 2010 05:40:57 PM: Ah, 55 minutes on hold this time. I gave up.

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8619 Someone from WA thinks vodafone is bloody useless at 29 Dec 2010 05:20:06 PM
im not with vodafone but my crazyjohns runs off the vodafone network so sometimes my internet on my phone cuts out quite often and once recently i had no service or calls cut out after 2 seconds but apperntly crazyjohns cant do anything about it

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8618 Someone from WA thinks vodafone is Epic Fail at 29 Dec 2010 05:19:59 PM
After a couple of months of "putting up" with the inconsistant reception levels, i attempted to contact Vodafone Customer Care. Other than the reception issues, i was also having problems with my phone. The first time i called, i was on hold for over 2hrs and 20minutes - then i hung up and tried again. Waited another 30minutes then discussed the issues with the first consultant i spoke to - who might i add told me i was "speaking to the wrong area". After being transferred around, i was told to go to the store to have the issue resolved. At the end of it, i managed to get a different phone and a new plan (after arguing my case). The reception is still terrible. People call when i don't know they're calling, calls drop out etc...now on hold again to Customer Care...

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8617 Someone from VIC thinks vodafone is late messages and wrong bill???? at 29 Dec 2010 05:19:19 PM
Today I received a MMS my boyfriend sent me 6 days ago and yesterday I received a MMS my friend sent to me Christmas day! Yesterday I also go a text for someone else's account???? Seems Vodafones system is crashing.....

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8616 Someone from NSW thinks vodafone is The absolute worst at 29 Dec 2010 05:18:49 PM
I am currently on Tasmanias East Coast - there is absolutely no coverage and when I call Vodafone from Skype via my Telstra Broadband modem, which works perfectly I am left holding on for an extraordinary time trying to sort out the issue of retrieving voicemails from another phone. What worked last night does not work this evening with Vodafone.

I am usually in Sydney and experience drop outs all the time, bad spots in populated areas where other providers have perfect reception and of course I cant use my Vodafone phone at home without going to a certain corner in the house.

As for Lara - she is a disgrace.

I have nothing positive to say about Vodafone - poor system backed up by poor service

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8615 Someone from VIC thinks vodafone is out of its mind as their Lara bitch, very poor phone and web services at 29 Dec 2010 05:17:48 PM
The dumb Lara often can't understand a thing you say, waiting for one and a half hour or more is pretty much regular (speaker phone) and, for only once,I got lucky that the drunk Lara woke up and asked for my mobile number to call me back!:-)

The web self service is useless when it's often not showing what you're clicking on. "Sorry" is not a service amd is not good enough; once in, it's only showing you a rough usage, especially for data, you'll be charged extra near the end of the monthly period if you belive what you see there!

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8614 Someone from QLD thinks vodafone is Extremely Disappointed at 29 Dec 2010 05:16:45 PM
I switched both my mobile numbers from Telstra to Vodaphone about 18 months ago, signed up for a two year contract with new handsets. Within 6 weeks i was on the phone complaining to Vodaphone about reception in my area on both phones. As I use my phone for work, I need to be contactable, this is a service they couldn't guarantee me. Complaint after complaint went to sympathetic operators, but Vodaphone failed to react. I gave my phone to my grandson, and my wife's phone has been switched off for about 15 months. We have gone back to Telstra, but are still paying full price for contracts they will not release us from.
Angry with Vodaphone, Narangba, Queensland

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8613 Someone from QLD thinks vodafone is no service at 29 Dec 2010 05:15:03 PM
Vodafone, i have no service anywhere and people are receiving my messages days later, and sometimes not at all. Everytime i call you place me on hold for over mins and still nothing has been done.


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8612 Someone from NSW thinks vodafone is constantly no reception at 29 Dec 2010 05:13:25 PM
ridiculous. missing calls from important docotors, all text is coming late, constantly loosing reception half way through a call.

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8611 Someone from NSW thinks vodafone is used to be very fail at 29 Dec 2010 05:11:20 PM
Good news! I got out of my contract with vodafone. Moved to Telstra and can already see the better service and reception with them. Keep complaining people, use the TIO and don't give up until you get what you want!

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8610 Someone from VIC thinks vodafone is 90% Fail at 29 Dec 2010 05:11:09 PM
Dropped calls daily, calls not connecting daily, data streaming terribly slow and very often 'timed out' or 'cannot connect to server' Have tried optus and telstra sim cards in same handset with far better results. OVER IT, It's been going on for months and I am not interested in them offering me anything but getting out of my contract.

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8609 Someone from QLD thinks vodafone is Very Disappointing at 29 Dec 2010 05:10:16 PM
I have been trying to unlock my phone for one month now. The website to unlock the phone is failing. I have rung 1555 only to have vodafone confirm the site is not working and to try again in a couple of days. Mmmm well its been over a week since that call and still the same. I even visited a vodafone store in person to get the problem resolved. They just kept saying do it online, and I kept replying I've done that and one month later still not working. Then they said ring the 1555 number. I also said I've been there and done that too. They gave me another customer care number 1300650410 and I was on hold there for ages (as usual). This process on this number was just the same as 1555. After waiting 50 mins I had to hang up as I had to go out. Disgusting service.

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8608 Someone from VIC thinks vodafone is Crap at 29 Dec 2010 05:10:12 PM
I'm with 3 Mobile and service has been crap but lately is worse than crap. Getting drop outs and limited service on my phone yet I live in Metro Melbourne! Help me get out of my Contract!!

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8607 Someone from WA thinks vodafone is Epic Fail at 29 Dec 2010 05:10:10 PM
I run a small business and have had issues for months, issues such as poor connection, no connection, even in city areas, the house, the car, Subiaco Oval, etc. Voice calls dropping out and not being connected at all, text and picture messages being delayed for any thing from 15 minutes to 24 hours, to not being recieved at all..
As a small business owner and operator, I am very dismayed at having to pay for a service that I am not getting, there is no customer service at all. I went to a Vodafone stall in th mall at Karrinyup and queried increasing the limit for internet use (before al this happned) and was told that I would have to call Vodafone (the service area was based in India!). What sort of company can not assist you face to face and then refers you to call some one in India (I acually didn't end up doing it, as calling those call centres is very painful)and now I am glad I didn't. I think I wil almost definatly be contacting the ACCC (apparently if you complain to them, they can get you out of the contract hassel and money free).. I may also consider signing the web page for class action.. Thank you for this web page, muchly appreciated. I look forward to more information as you have it.

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8606 Someone from QLD thinks vodafone is Web service Un-Usable at 29 Dec 2010 05:08:58 PM

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8605 Someone from SA thinks vodafone is EPIC FAIL!! at 29 Dec 2010 05:08:01 PM
* receptin dropping out constanly
* Dropping out of calls numerous times a day
* Internet signl drops out reguarly and downloads incredably slow
* On hold for hours with custoer service
* Told my billing issues would be credited to my next bill when the actually added MORE!!
* When i moved into a brand new house in a new area, there was now lines in and they wod ony let me changed to a worse working modem which costs more or pay $500+ to cancel my contract
AND THIS IS ALL IN THE CITY!

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8604 Someone from NSW thinks vodafone is badly fucked up, thanks idiots at 29 Dec 2010 05:04:51 PM
Never have rception, compared to optus you are shit and you are about too lose a customer unlss you pull your finger out of your arse.

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8603 Someone from VIC thinks vodafone is extremely at 29 Dec 2010 05:04:30 PM
I signed up with vodafone a while ago now and when i signed up i was told by the sales person that they are the largest company in australia now. what a load of crap if that was so i wouldn't always be out of service no matter where i am. and i get no 3g coverage anywhere.

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8602 Someone from ACT thinks vodafone is Extremely at 29 Dec 2010 05:03:40 PM
I entered into a 24 month iPhone contract with Vodafone, 15 months ago. In that time, I have had 2 iPhones and an HTC Legend, all of which have failed me. I phoned Vodafone to tell them that my signal was cutting out completely every 60 seconds and I was losing phone calls, messages and emails. I was told by their customer support to troubleshoot my phone in all the areas I was receiving signal trouble to see if I was in a low signal area. I explained to them that I travel all over NSW and ACT and I am not willing to do that. Vodafone technical support (obviously based in a non-english speaking country) told me that unless I was willing to do this, they would not help me. I was understandably furious, as I relied quite heavily on my phone for business purposes. AFter 2 weeks, Vodafone technical support hanging up on me 3 times and getting nowhere, I finally resorted to legal action. It is quite funny how quickly they are willing to help you when you inform them that you have written to the Telecommunications Ombudsman and your lawyer explaining exactly what has happened, with transcripts of all my conversations with Vodafone. I was quite quickly contacted by an Australian Vodafone person, who sent me the HTC legend, hoping this would fix the issues. Unfortunately, this did nothing and I continue to have the same issues. I have since done a SIM replacement, with no prevail. I am back at square one, with poor quality signal/reception, no way to contact helpful support and a Vodafone Call centre who is not willing to help me even though I ahve been a loyal customer of theirs. I even asked to end the contract, telling them that I would not pay out the rest of the contract as I had been severely inconvenienced and was told that I could not do that and if I was to attempt it, it would take weeks to gain approval from their management team. ONTOP OF THIS, YOU CANT EVEN PAY YOUR DAMN PHONE BILL AT A VODAFONE STORE!!! I am more than happy to take this further legally, and its very obvious that other customers have been screwed over too. Poor form!
29 Dec 2010 05:39:44 PM: Until the ACCC makes new recommendations, or the class action gets up, we still need to follow all the rules, yes it has been established and admitted by Vodafone that their is a problem but that doesn't give anyone the rights to stop paying or just port out and cancel, if you do this you will affect your credit file and you will be in the wrong.



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8601 Someone from WA thinks vodafone is This customer is changing at 29 Dec 2010 05:03:07 PM
I have been having issues for about a couple of weeks and no one was able to contact me. Have brought a new phone thinking that was the problem, but now realize it is VF. I have sick family members and now need contact urgently. I have been with VF for 10 years but now I will pay whatever it costs to unlock my phone and change to another provider, just not good enough at all. I cannot afford this extra cost and all my family will change as well.
5 Jan 2011 03:30:29 PM: Have since gone into the store and the poor customer service guys are coping so much flak, not their fault they were not even informed before customers were on their doorstep. They just switched me to 2g instead of 3G and now fine. Good on the guys in the shop for keeping their cool. Vodafone have a lot to answer for though, and as soon as credit is done am changing as a result of the lack of respect they have shown customers.

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8600 Someone from QLD thinks vodafone is Very fail at 29 Dec 2010 05:02:18 PM
Vodafone is the carrier for Crazy Johns & also my mobile internet server. I keep having dropped calls, no coverage, and no joy with the Indian Call Centre. My mobile internet service keeps on dropping out all the time.

Is there anyway we can set up another site for Crappy Crazy Johns?

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8599 Someone from NSW thinks vodafone is Have been allowed to cancel my contract with 3mobile at 29 Dec 2010 05:02:02 PM
Updated news with my 3mobile contract.
Well ive contacted 3mobile again today in regards to their poor network service they are providing me. Ive been in contact with them 10+ time about this issue over the past few months.
They told me today i will be allowed to cancel my contract with them. First they asked if i wanted to go to Vadafone, and i told them the issues they are having, she told me she knew about this, but she had to ask.
As i wanted to keep my Iphone, they told me all i have to do to keep this and cancel the contract is pay out the remaining money owing on my phone ($300) Which i will be doing and think is fair
Long story short, it looks like you really have to complain to them a few time about your issues/problems before they are willing to do anything.
Craig from Mascot

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