26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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1633 Someone from VIC thinks vodafone is 100% at 27 Dec 2010 07:53:21 AM
I live in an area of Frankston where network coverage is notoriously bad. However while I was with Vodafone there were ocassions where I could never get any coverage. I was also convinced to to take out Wi-fi broadband coverage with them. The same issues again; I would would be using the internet and it would cut out frequently. Fortunately I also have a pay as you go service with Telstra and I now use them as my only internet provider.

I have now also switched to Telstra for my mobile; the mobile coverage has improved slightly (Bring on the NBN!). However Vodafone convinced me to open up a 24 month plan for the internet. I have not used their service in months yet I am still forced to pay $40 a month for a reduntant service. I feel cheated, powerless and angry that I am being ripped off. However as a result of what I have seen on this website I will contact them with a view to getting out of the contract.

What a fantastic website, keep up the good work!

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1632 Someone from NSW thinks vodafone is 3G NETWORK at 27 Dec 2010 07:51:50 AM
Anyone being told adjust your phone's settings to change it BACK to the 2G network? You are paying the cost to be on the 3G network, with current area coverage and problems - the 2G network is a less powerful system, with LESS coverage, and you are still paying to have 3G. Dont let this way of fixing the problem be the resolution! You are paying the money, contracted to the 3G network, dont be fooled by anyone into changing to the lesser system. FIX IT properly Vodafone

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1631 Someone from NSW thinks vodafone is Customer service at 27 Dec 2010 07:51:03 AM
Customer Service throughout the Vodafone network,including its retail store distribution is disturbing. Firstly, Lara... please someone get ride of her.I came off contract October 23rd 2010 on hold for two periods of 1 and a half hours each trying to discontinue with this unprovider, finially got through to somewhere in the world,got onto to pre paid, still recieved email informing me of continued billing, spent another 40 minutes on hold again.Vodafone if your reading this customer service should be your mantra not providing the best possible deal that you can't provide... I wissh you the biggest possible failure

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1630 Someone from NSW thinks vodafone is no reception at 27 Dec 2010 07:50:38 AM
Hi xx

Thank you for your email.

I advise the area of x Pryce Parade, Abercrombie is an area of outdoor coverage only. Therefore indoor coverage if connected will be minimal.

We regret any inconvenience caused.

Kind Regards

Alana
Correspondence Team

Vodafone Pty Limited ABN 76 062 954 554
www.vodafone.com.au

This email is subject to the terms and conditions set out in Vodafone's SFOA which is available on www.vodafone.com.au
27 Dec 2010 07:55:59 AM: Really? "we regret any inconvenience caused" hahha no inconvenience, just stand on the roadway in the rain to get a call made!! Great words there you idiot!! Only an idiot would of written that!

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1629 Someone from VIC thinks vodafone is Country coverage at 27 Dec 2010 07:49:45 AM
Every time I go to Shepparton from Melbourne there is about nearly 6-10km of highway (Goulburn Valley Highway) where there is no bloody signal at all from Vodafone. So if you were in an emergency situazion you would be totally at a loss.
27 Dec 2010 08:09:30 AM: Unless you simply dial 112, which then seeks out and connects you to ANY available network - regardless of which operator you normally subscribe to - thus allowing you to make an emergency call. This feature has been available since the inception of digital coverage. RTFM!

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1628 Someone from NSW thinks vodafone is failtastic at 27 Dec 2010 07:49:42 AM
Repeat intermittant connectivity via 3G. Unfortunately my work is with Vodafail and so everyone is suffering. Vodafail stated the issue was only in the Lower North Shore (lie) and simply recommended to switch off 3G for the foreseeable future - that was their ONLY suggestion. Voicemail very hit & miss, sometimes coming in a group every 48hrs or so. All in all absolutely shocking - there is no way I'd ever recommend or go with Vodafone / 3 ever again.
27 Dec 2010 07:59:59 AM: did you get a "up to 50 percent discount" to go to a lesser graded system? i bet you didnt

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1627 Someone from NSW thinks vodafone is Very painful at 27 Dec 2010 07:49:05 AM
Calls go straight to voicemail
Phone says there is reception but says my phone is off
Try to make a phone call and sometimes need to try over 5 times to work
Receive voicemail notifications hours later
Try to call Vodafone and was on hold for over 30 minutes each time. Who has time to stay on hold that long? I waited once and call was answered 48 mins later to someone who was extremely difficult to understand... Problem still not resolved...

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1626 Someone from VIC thinks vodafone is at 27 Dec 2010 07:48:53 AM
Was trying to call my sister on Christmas Day but even though her phone was on, fully charged, not being used and had coverage, it went straight to VM?? But she was getting my text messages straight away (WTF). Lucky she's the only one In my family that has a Vodafail phone.

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1625 Someone from NSW thinks vodafone is Vodafone + iPhone = FAIL at 27 Dec 2010 07:47:28 AM
I live and work in the inner-city and rarely have enough signal strength to use the internet on my phone. Smartphone on Vodafone, not so smart at all.

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1624 Someone from NSW thinks vodafone is email at 27 Dec 2010 07:47:12 AM
I recently purchased wireless for my data from Vodafone store in North Rocks NSW, however, I am unable to send emails. I called Voda asking why it wasnt working and was told in no uncertain terms that Vodafone are an internet provider, not an email provider and as such did not deem this issue an urgency. He also went on to say that it would be several months for Voda to get around to looking at this problem. Therefore, I have no way of sending/replying to emails.

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1623 Someone from NSW thinks vodafone is very failed at 27 Dec 2010 07:47:09 AM
I did not sign up to not being able to make calls or be contacted, let alone useless 3G coverage, its as if do the poor performance from 3 has jumped across to Vodafone since they merged. I see another One.Tel story happening here.

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1622 Someone from NSW thinks vodafone is at 27 Dec 2010 07:46:59 AM

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1621 Someone from VIC thinks vodafone is 100% at 27 Dec 2010 07:44:40 AM
I signed up on a 2 year contract with Vodaphone about a month ago. I was originally concerned that there was something wrong with my phone when I was continually getting 'No Service' or barely any reception all over Melbourne, including in the CBD, as well as the countless dropped calls. Rarely can my phone hold onto a 3G connection, and the times that I can actually use apps on my phone that require a decent connection are few and far between. Now i'm on holiday on the Gold Coast and it's no different. It's reassuring to know there are thousands more out there in the same boat, but I am also bitterly disappointed about this. Hoping Vodaphone gets its act together very soon!

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1620 Someone from QLD thinks vodafone is very at 27 Dec 2010 07:44:26 AM
was called to an elderly customers premises 2 weeks ago to set up a wireless broadband stick he had delivered from vodafone. It was a prepaid unit delivered by VF them self.

I arrived to set the device up, needed to activate it, hes only other connection was a dial up service and the VF activate site takes along time to load on a dial up service. Any way, got to the page,tried to activate it, Put in the sim number and the service number (which i had to find by sms'ing from the computer to my phone) and it came up with a cant activate, having problems, call customer service. Rang them, turns out, the sim card they sent with the modem can not be activated for mobile broadband use , its a voice sim. (yet sms from the service says 12mth 12gb) anyway, they said they would arrange a proper sim, Called back over a week later, the new sim arrived, tried again, wouldn't activate, Took the modem to the shop to try on another pc, no go, called vf. Wrong sim again.

Right, wasn't putting up with this anymore, drove to the closest VF store, "sorry we can't help you, there is a pin on the account, without that no good. (i had everything that came with the modem) Can you have (customer) come in, No he is old and this is a VF problem.

Got back to the shop told the customer VF wont help and it is the wrong sim card (twice). Bugger it, the VF unit can go back, I'll organise an optus pre-paid.

Went to Big-W bought a $49 optus modem, popped the card in it, went to optus.com.au/activate, typed in the sim number and a few other details. 5 minutes later, The modem was up and running.

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1619 Someone from NSW thinks vodafone is reception issues at 27 Dec 2010 07:43:57 AM
I rarely get a decent signal and are often faced with the situation that I can neither make or recent calls. We have 2 contracts with Vodafone and both have the same issue.

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1618 Someone from NSW thinks vodafone is No 3G but there should be at 27 Dec 2010 07:43:49 AM
My area is clearly within all the 3G and mobile internet coverage areas according to the Vodafone web site. However, at home (Baulham Hills), I only ever get Edge these days.
Very keen to get one of the pocket wifi devices but not if it only provides Edge speeds (which are horrible).

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1617 Someone from NSW thinks vodafone is Horrible at 27 Dec 2010 07:43:34 AM
I bought a new HTC Windows Phone 7 and I had problems with my phone from day one. After hours waiting on the customer help line, I went to the store and after hours of testing, I was given a new phone. With the new phone I had so many drop outs it was impractical to use it. I have poor reception in Lane Cove where I have to "share" my conversation with my neighbours walking around the house, but I had huge problems in the CBD as well. I have to admit, I gave up, I am using another old model (still getting the dropouts) and resigned. I left messages on Vodafone and HTC Facebook but I had no response (their help line is simply impossible - I waited a few times for more than half an hour without any response). I am very frustrated with Vodafone service.

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1616 Someone from NSW thinks vodafone is Terrible at 27 Dec 2010 07:42:56 AM
I live in the CBD, which should be the best reception that you can get. But I've had constant dropouts, inability to place calls, poor data reception (41 floors in the air) and calls going STRAIGHT TO MESSAGEBANK!

So frustrating. Vodafone better fix these issues soon otherwise I can see their end in Australia as a telco.

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1615 Someone from ACT thinks vodafone is at 27 Dec 2010 07:42:36 AM
I have been with Vodafone for over four years. It's generally been a good company to deal with and their deals have been good. However, in the last few weeks I have been getting on-and-off again reception in my house which is in the southern suburbs of Canberra, callers can't get through despite trying multiple times, the phone doesn't ring, missed calls are not recorded, if they do get through callers get flicked to voicemail, voicemail messages don't come through, SMS messages can take many hours to get through. Clearly, Vodafone is in deep trouble, but that's no excuse for going into denial mode. They have had to be dragged to the point of acknowledging the fact that it's their problem. Happily my contract is just about to finish, and I'm not going to stick around waiting for them to fix their problems. Their customer service staff are pleasant and generally competent, but the CEO and others at the top have acted disgracefully. I have not received the service I should have over the past few weeks and I do not intend to pay the next bill.

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1614 Someone from NSW thinks vodafone is at 27 Dec 2010 07:42:30 AM

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1613 Someone from NSW thinks vodafone is Very bad service at 27 Dec 2010 07:42:15 AM
What happened is when my phone is out of coverage it does not log back onto the network. I have to turn off my phone and switch it back on again.

I've since churned to Optus and do not have any of the issues I had with Vodafone.
Don't understand why I put up with it for so long.

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1612 Someone from VIC thinks vodafone is terrible at 27 Dec 2010 07:41:03 AM
some idiot at Vodafone setup 2 accounts to the one number, which resulted with when i was paying the bill I was crediting one account while another account was going into debit. Vodafone suspended my service, so between that and the constant drop outs I complained to the TIO and broke my contract after 6 months. I was also able to buy my Iphone from them for $200. Highly recommend complaining to TIO, braking the contract then buy the phone for next to nothing.

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1611 Someone from NSW thinks vodafone is Fail at 27 Dec 2010 07:40:14 AM
Never try to use one inside a building. I have a Vodafone work mobile and an Optus personnel mobile that sit next to each other in my office. Result: Optus full reception always, Vodafone no reception ever. Too bad Vodafone.

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1610 Someone from NSW thinks vodafone is 100% at 27 Dec 2010 07:38:33 AM
I was in Sydney (Moor Park). Some one was trying to contact me for fairly critical matter. My phone was on all the time. But the caller was getting message that my phone is switched off or out of range.

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1609 Someone from NSW thinks vodafone is Network Availability at 27 Dec 2010 07:38:25 AM
Coincidently I live and work next to the F3 freeway on the Central Coast, NSW, and the availability of service on the network is poor and when I do get it extremely poor. Calls frequently attempted to have them through and drop outs occur most often. Regret advising people for the new plans. Their network is not kept up to the expanded customer base they have sought through their marketing. Mobile data rarely on 3G, using the older network type most of the time. Ken.

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1608 Someone from NSW thinks vodafone is at 27 Dec 2010 07:38:08 AM
I had a business plan (3 mobiles) with VF for several years, paying $250 - $500 per month when in Australia and up to $2,000 when I travelled due to extortionate global roaming fees. When not travelling I work from home.

When I moved to my current address (Dural) I could not get a signal inside the house. I had to move out to the corner of the backyard where I received patchy signals at best. I could not use the phone to make calls or for data, all I could do was go outside several times a day to retrieve messages, then call clients back from my landline.

A friend of mine commented "why are you paying so much for a service you cannot use", and I realised how right he was. I called VF and reported the problem. Nothing happened. I called back and said unless I heard from them in 24 hours I am cancelling my service. Because I spent $5k plus per annum I thought they would at least look into it. I heard nothing, so I changed to Telstra, and still pay extortionate prices but at least I can make and receive calls and use the data functions of the phone now.

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1607 Someone from NSW thinks vodafone is Extremely at 27 Dec 2010 07:37:35 AM
THE WORST FUCKING RECEPTION THAT HAS EVER OCCURED

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1606 Someone from VIC thinks vodafone is uber megafail ! at 27 Dec 2010 07:37:33 AM
Constant and i mean constant call dropouts and very patchy internet coverage.
I have a prepaid with telstra snd dont have any of these problems.

Im not getting what i paid for - why should i pay ??
27 Dec 2010 09:21:39 AM: You don't have to pay if you are not receiving the service you signed up for. Contact the Department of Fair Trading. Goods and services have to be fit for purpose. Stand your ground but be aware that unfortunately the customer service people on the phone and in the stores have no idea that you have a legal right to not pay if you are not receiving your service. Read all the fine print in your contract and document everything with dates, times etc.

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1605 Someone from NSW thinks vodafone is Class action. Count me in! at 27 Dec 2010 07:37:16 AM
Just signed up to class action having read SMH article on-line. www.piperalderman.com.au/vf/form.html
Well done Adam, great job on the web site. You should be given an Order of Australia for your service to Australian Telecommunications Industry. Poor old CEO Nigel might get sent to Business Studies reform school for his performance.
The fact that Vodafone's spin doctors has spent so much time and effort on this web site trying to discredit customer comments reassures me that the class action well be sucessful. They are worried!

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1604 Someone from VIC thinks vodafone is Very fail at 27 Dec 2010 07:37:13 AM
Admittedly I'm only on prepaid - but I'm leaving, as I live in the city and my reception regularly drops out, phone calls seem to disconnect themselves and my messages often get sent twice, three times, four times to the same person (and I'm charged for it). Alternatively, sometimes only half my message is delivered to the receiver. Trying to recharge is a nightmare - the recharge website often doesn't work and you can only do it by phone in certain hours during the day. customer care - what customer care. As a prepaid customer I'm at the bottom of the rung with any phone company, but especially so with vodafone.

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1603 Someone from ACT thinks vodafone is at 27 Dec 2010 07:36:52 AM
Ive been with Vodafone from the begining and up until 5 to 6 months ago they have been pretty good. Now I would consider them the worst phone service out there. We have 2 I Phones for our business. The drop out calls are too numerous to keep track of. We get messages come through in multipals that are days old. Clients complaining that they cant contact us. You contact Vodaphone and if you gt to speak to someone, you cant understand them. Also tried the email complaint no joy. The last response I had was left on my message bank because Idid not receive call advising that if they did not hear back from me they would consider the problem fixed. What a joke.

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1602 Someone from ACT thinks vodafone is pretty bad at 27 Dec 2010 07:36:05 AM
I can't use my phone for data in outer Canberra (and really what's the point of paying for a decent data plan if you can't?).

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1601 Someone from QLD thinks vodafone is at 27 Dec 2010 07:35:06 AM
I ditched vodafone a couple years ago, I left after my contract ended but when I tried to pay my final bill I could not because when I continually phoned the payment line it would not recognise my number because it was no longer vodafone, plus when I tried to phone from an optus or telstra landline or mobile it would not connect so it was impossible to get to talk to a person. I tried for over a month then gave up. 6 months later I got issue a failure to pay notice from a debt collector which of course then screws up your credit rating. At least now I am away from them. Good luck to everyone with your law suit.

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1600 Someone from NSW thinks vodafone is at 27 Dec 2010 07:34:56 AM

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1599 Someone from VIC thinks vodafone is It's almost funny at 27 Dec 2010 07:34:16 AM
On several occasions, spent more than 5 hrs on hold to customer service (I was trying to change plan) I should have realised such a thing was beyond the degenerates they employ. Most of them had trouble understanding my extremely complex request, and the one that did screwed up all of my account information. Rather than simply changing my plan on my current sim they sent me a new one with a different number. I almost cried. So I rang them to activate the new sim card, they said it would take 24 hrs tops. 25 hrs later neither sim card was working, I cried some more. I then decided to ring the tolled line, and surprise surprise no 5 hr wait, I almost got straight through. But they still couldn't help me because they had lost all of my billing information, and at present I am still waiting for my new plan to activate (they turned the old one off so I have nothing at all currently)

Their network performance is terrible, also. The internet on my phone seldom works, and yet they still charge me for every failed attempt to get to a website. Bastards.

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1598 Someone from NSW thinks vodafone is bad at 27 Dec 2010 07:33:43 AM
dropped calls, no reception, poor or broken sound, delayed data load.

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1597 Someone from NSW thinks vodafone is 50% at 27 Dec 2010 07:33:25 AM
I have been a Vodafone customer since 1995 and on the hwloe I am reasonably happy with the service and deals in my contract, but sadly the one place where their signal sucks is my home! And as I work from a home office, this is a real pain. One minute you have a great signal and you can talk away, next minute - without moving the phone - you have no network coverage!!

Move around the house and the signal might stay with you or it might drop out. VERY FRUSTRATING! sometimes you get a message from Voicemail time stamped for the same time you are listening to the call you supposedly missed, but the phone didn't ring for the actual call.

Yes please Mr Vodafone - lift your game!

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1596 Someone from NSW thinks vodafone is Mega Fail at 27 Dec 2010 07:33:17 AM
I rarely have reception, and when I do receive a call it drops in and out, spent the last week and a half on and off hold with vodafone who don't have any call centres in Australia..... and then told my phone is fine because I can receive a phone call outside my house, I continued to complain and nothing was done until I mentioned I was a journalist student and they said they would cut my cancellation fee by 50 % and give me two months free phone use ( cause I can use my phone so much) but still pursuing my case as I want out of vodafone. Had two good years with vodafone now really disappointed and angry

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1595 Someone from NSW thinks vodafone is "Laura" is a joke at 27 Dec 2010 07:33:02 AM
Hey, have you tried using Laura to direct your call with Vodafone - what a joke. Is she designed to transfer you to anywhere but where you want to go?? Watch the movie "Lars and the real girl" - now she is useful, Laura should be toast.

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1594 Someone from VIC thinks vodafone is unreliable at 27 Dec 2010 07:31:45 AM
Regular call drop outs, no service (I'm 7kms from CBD), delayed voicemail message alerts. I can no longer receive/send emails on my iphone (since October). Vodafone 'are investigating it'. My last call to them advised that they were still investigating it but couldn't give me an estimated time this problem would be fixed. I've still got 10 months on contract - grrrr!!!!

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1593 Someone from NSW thinks vodafone is There is no service in Potts Point at 27 Dec 2010 07:30:12 AM
There is simply no service in Potts Point. DO NOT JOIN Vodafone if you live in or around Potts Point - I have limited ability to use my phone to make calls, send texts or get voicemail. Even when i have my phone on and it shows full service my partner calls me from his phone (about 1 metre from mine) and the call goes straight to voicemail. Is this a sly way to earn revenue from voicemail retrieval? As soon as our contract expires we are gone.

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1592 Someone from NSW thinks vodafone is Quite terrible indeed at 27 Dec 2010 07:29:50 AM
For iPHONE users - when you have poor phone reception or data performance
try to go - SETTINGS > GENERAL > NETWORK > turn off ENABLE 3G. This allows you to use the slower 2.5G network. The "3G" sign will be replaced by an "E" on your phone - which most the time works for me. (Alexandria, NSW)
27 Dec 2010 07:46:48 AM: going to a lower grade system and paying the same cost? you are an idiot

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1591 Someone from QLD thinks vodafone is Epic at 27 Dec 2010 07:29:15 AM
I live in a heavily populated suburb of Brisbane called bracken ridge. The network coverage in this area is deplorable. Vodafone have entered two service requests for a technician to call me back. This is after spending nearly 3 hours in total on the phone going through the same trouble shooting process, and guess what? No improvement!! Have I received a call back? Of course not. The reception issues at home are my main issue because I spend most of my time here. The reality is that reception is poor across a number of areas I visit. Now I've seen this site and the class action taking place I'm not going to sit by.

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1590 Someone from NSW thinks vodafone is at 27 Dec 2010 07:25:44 AM
Calls drop out or no reception/signal. I travel to Qld and same there. I have been a 3 customer for like 10 years and since vodafone took over it is hopeless.
unfortunately stuck in contract until october 2011
27 Dec 2010 07:37:43 AM: No you're not.
Contact the TIO and explain the situation.
I reckon you will be able to get out of the contract.

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1589 Someone from QLD thinks vodafone is 100% FAIL at 27 Dec 2010 07:24:38 AM
I use vodafone for business. However if i miss a call and it goes to voicemail it can be upto 24 hours before i recieve the voicemail message. This is not helpfull when it comes to being profesional and keeping my clients updated. All vodafone say is "we will look into it"

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1588 Someone from VIC thinks vodafone is MEGA at 27 Dec 2010 07:24:15 AM
Can't operate my business which is heavily phone based. Every bloody call drops in and out and then disconnects!

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1587 Someone from NSW thinks vodafone is a shadow of its former self at 27 Dec 2010 07:23:38 AM
I have been a Voda customer since 1996. They used to be great, I used to be rewarded for being a loyal customer. Now, they suck and don't care about their customers, even old ones like me. The last few months is the first time in 15 years I've seriously thought about leaving.

* Other people have found me uncontactable. My other half rang me at home the other day and said "Why aren't you answering your mobile?" My mobile hadn't even rung. He said it went through to voicemail. I'm still waiting to get the message. (This now happens A LOT, which is making work and business colleagues very frustrated with me. Voicemails can take days to come through, if they come through at all.)

* How is it that I can live in Glebe, in plain view of the city skyline, and get no reception? Broadway Shopping Centre is also an inexplicable dead spot, and has been for the last three or four years.

* 3G is uselessly slow when you get it. If you get it. Wherever you are.

* My latest fun experience - I was on a work trip overseas and had switched on Global Roaming via the website before I left. When I landed in the UK, I had no reception and no Global Roaming. The person who was picking me up couldn't contact me, I couldn't contact him. It took him hours of walking around the airport to find me. When I got to a computer, I turned roaming on again. A couple of times. Again, nothing. I called customer service, was on hold for an hour and had to give up (any wonder I came home to a $900 phone bill!). I later called the faults line, who told me there had been an issue with switching on GR via the website (for three weeks??? WHERE WAS THE MESSAGE ON THE WEBSITE SAYING 'THIS DOESN'T WORK, PLEASE CALL US', VODA??) They said they could put in a request to turn on my roaming but it might take 3 days. I sent a bunch of emails to various people which resulted in it being switched on sooner. In the meantime, I'm in a foreign country, for work, and practically uncontactable.

One thing that was an eye opener on this trip - the reception and 3G speed I had in the UK and the US was exemplary. It is what Voda promises here, and it showed me just how much they don't deliver.

Thank you and f%$k you Vodafone, for leaving me with no alternative but to switch to those damn crooks at Telstra.

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1586 Someone from NSW thinks vodafone is all the time at 27 Dec 2010 07:23:37 AM
**bad service
**cant stand LARA
**charge you for evrything
**constant problems even now when I try to find out how much time I have used they tell me ther are problems

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1585 Someone from VIC thinks vodafone is Beyond appauling at 27 Dec 2010 07:23:12 AM
I've posted a couple of times but still so annoyed that vodafone cant get it's act together. On Christmas eve in Ballarat I had no service whatsoever for around 4hrs. No reception for phone calls or internet - boy I cant wait until May and I will go with a real provider. I'm looking forward to going with telstra to get proper coverage, rather than paying vodafone $70 per month for mobile and then more for the mobile broadband without getting any service at all. I wish I had have known about the issues before signing any contract.

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1584 Someone from NSW thinks vodafone is at 27 Dec 2010 07:22:30 AM
I have corporate data and phone. Plan
I have complained to my account rep several times only to be told t will get fixed.
Calls constantly drop out when driving
Data unable to connect just as often
General poor service (signal) level
Last week I was driving from Olympic park to naremburn and I was not able to get any signal until I reached st leonards.
I have been with vocative since they first came to Australia, however their poor grade of service is affecting my business.
I have been doing some testing with TELSTRA and am finding the service generally superior in both reach and speed.
I think I want out

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1583 Someone from NSW thinks vodafone is at 27 Dec 2010 07:22:23 AM

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1582 Someone from ACT thinks vodafone is F minus at 27 Dec 2010 07:22:22 AM
Sign up for the internet mobile for 5 months now, but response time are so bad that most of the time cannot even connect.

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1581 Someone from NSW thinks vodafone is Quite terrible indeed at 27 Dec 2010 07:21:22 AM
Vodafone has messed out their network over the last 2 months.
I live in Alexandria, NSW and have been with them for 12 months now on an iPhone contract. First 10 months, no issue. Networks performance became very poor. Reception disappeared in the middle of the call. Restart the phone and reset network settings not helping. My hospital and friends tried to call me to check out on me after an operation was fuming and worries course I was UN-CONTACTABLE for hours when my reception was DEAD. They thought I was dead while I was resting/sleeping at home not knowing the phone reception was gone for hours.. Totally unacceptable.

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1580 Someone from NSW thinks vodafone is No words can describe at 27 Dec 2010 07:21:09 AM
I have tried calling overseas 9 times over the last 2 days.....my phone dials the numbers....and then is just silent. No response, no ring, no error messages......just silence. The home phone works just fine. FK OFF VODAFONE !
I am so upset that I am about to walk in to a Vodafone store with a Cricket Bat...and just let rip!
27 Dec 2010 10:24:03 AM: Sounds like you don't have global roaming switched on. You need it to be activated to call overseas.
27 Dec 2010 01:20:37 PM: fuck wit. 3G means you can call overseas from Australia, you just have to check service agreements when you leave the country.

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1579 Someone from QLD thinks vodafone is Very at 27 Dec 2010 07:20:15 AM
Have now been pseudo released (when they send me the documentation), but only 2 weeks into my contract I suddenly lost performance on my new service.
Various calls to 'help' and 'customer support' failed, and as my phone is used primarily to make calls, this started to cost me money as I could rarely get service.
The attitude of the customer support staff (with the exception of a couple of Australian based people) was deplorable. I could not believe that after explaining the steps I had taken to isolate the problem that they would then ask me is I had taken those steps again...
In the end a quick call to the TIO solved the dilemma...within hours I was released.
What a saga...

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1578 Someone from NSW thinks vodafone is Frustrating at 27 Dec 2010 07:19:54 AM
Wireless Data is so bad, and when I call customer service for help, I might as well ask the dog down the road, as the dog has a better chance of helping me than the person on the other end who ALWAYS says everything is fine.
Sick of it!

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1577 Someone from NSW thinks vodafone is Total fail at 27 Dec 2010 07:19:31 AM
In Sydney's Alexandria and have been unable to make or receive calls since Christmas morning. Text messages intermittent and frequently taking 5-10 attempts to send out. Tells me I have messages in my voicemail to retrieve, only I can't call 121 to retrieve them! Have turned phone on and off, removed and replaced SIM, etc, all to no avail. No longer have a landline, so now waiting for a Vodafone shop to open as I'll need to visit.
27 Dec 2010 08:00:18 AM: That's me too... have been trying to make calls from home for 2 days now and had only two go through before dropping out. Woeful!

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1576 Someone from NSW thinks vodafone is Badly at 27 Dec 2010 07:18:38 AM
Constantly get error messages when i come to call normal numbers . I cant connect to the network i think .

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1575 Someone from NSW thinks vodafone is Hopeless at 27 Dec 2010 07:18:25 AM
Thankfully I am not a Vodafone customer but I have friends that are .... I keep my iPhone by my bed at night and have to ask why is that if a friend on Vodafone sends me an MMS photo during the day I receive it at around 3am and usually I get the same photo sent again at 3:30am .... so if I get sent 3 or 4 photos my phone goes off continually in the wee hours of the morning ... no other network does that

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1574 Someone from ACT thinks vodafone is very substandard at 27 Dec 2010 07:18:20 AM
I live in the inner south of ACT, and work in the parliamentary triangle. For months now, the usual garbage of dropped calls, not being able to make calls, texts that can take up to 2 days to arrive or be delivered. I also have vodafone for wireless broadband - I honestly can't remember the last time I managed to get 3G, and I have given up using it at home, it takes too long to load and continually disconnects itself.Talk about frustrating. The service is beyond substandard, it's virtually pointless because it's so unreliable. By the way, I don't have an iphone, so it's not that, I use a brand new Samsung.

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1573 Someone from NSW thinks vodafone is at 27 Dec 2010 07:17:49 AM

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1572 Someone from ACT thinks vodafone is very at 27 Dec 2010 07:16:46 AM
Small mess. Avalon NSW rubbish reception at home on main road. Telstra friend has no issues in same spot.

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1571 Someone from NSW thinks vodafone is at 27 Dec 2010 07:14:50 AM

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1570 Someone from NSW thinks vodafone is at 27 Dec 2010 07:14:39 AM

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1569 Someone from NSW thinks vodafone is terrible at 27 Dec 2010 07:14:23 AM
Their "PREPAID" mobile broadband USB stick is the worst thing i have ever owned, paid out $120 to get 2GB of data, the 2GB acutally never eventuated, but the major problem is the terribly slow wireless network, my friends dial up was actually quicker, and at busy times, the network never worked at all - too many ppl on the system it just crashes! Signed up to another carrier via my landline, and the commy is 10 times faster, and hasnt had a problem since i signed 4 months ago. Anyway, their system let me down so much, and all the guy could tell me was to take it to another place to use it - WHAT THE? Why would i need to take it to another place, when the stick gave me 3/5 network bars? Are you telling me that is not enough reception? I have a desktop computer! Its the damn faulty stick or the network. He had no answer to fix it, so i fixed it and went somewhere else. Do yourself a favour, DONT GET THE WIRELESS USB STICK!!!!!!!!!!
27 Dec 2010 08:00:00 AM: Same. 2Gig stick usb modem. sitting in my office in the heart of the Sydney CBD I regularly get speeds slower than dialup (actually a lot slower than dialup- try 9600 baud if lucky). It took me over four hours to even activate the stick through the Voda website because the networks speed was so slow. (The activation process directs all traffic from the stick to the activation website until done). Thankfully I bought prepaid and am not locked into any contract. The fact is that I paid $120 for something that simply doesn't work. I wont ever use VF again.
27 Dec 2010 09:32:02 AM: We purchase a VF plan with 1 GB per month USB stick and quick simply the stick doesn't work. Hasn't connected once. We have been back countless times but gave up because we found the pre-paid stick worked - so just changed the sim over and we are working but we shouldn't have to do this. Not to mention the phone does not have any reception in country Vic. - none in Barwon Heads or Tallygaroopna not Shepparton
27 Dec 2010 09:34:14 AM: We purchase a VF plan with 1 GB per month USB stick and quick simply the stick doesn't work. Hasn't connected once. We have been back countless times but gave up because we found the pre-paid stick worked - so just changed the sim over and we are working but we shouldn't have to do this. Not to mention the phone does not have any reception in country Vic. - none in Barwon Heads or Tallygaroopna not Shepparton
27 Dec 2010 11:52:26 AM: i purchased the pre paid stick. it took 2 weeks for the usb to arrive and another 2 weeks for the sim to arrive..it has never worked, so i kissed my data goodbye.i wont call them because in the time it took for the sim to arrive i had called every day for a week, was pushed around 8 different departments, gven a shipping number to trace which was not the number and then was told i dont have a shipping number...VF can kiss my butt, will never deal with them again.
27 Dec 2010 11:57:36 AM: i purchased the pre paid stick. it took 2 weeks for the usb to arrive and another 2 weeks for the sim to arrive..it has never worked, so i kissed my data goodbye.i wont call them because in the time it took for the sim to arrive i had called every day for a week, was pushed around 8 different departments, gven a shipping number to trace which was not the number and then was told i dont have a shipping number...VF can kiss my butt, will never deal with them again.
27 Dec 2010 11:59:31 AM: have had a prepaid stick for over 5 months now. Reception was non-existent in my room, let alone in the lounge room. apparently it was the one area of launceston that didnt have very good coverage.. Now recently i have moved, and had issues the other day with my stick. 2 calls to vodafone (yes two because my crazy johns mobile dropped out), 50 minutes later i was told that i had to take it else where to check it out to see if it was just the area i was in, or i would be sent a new $2 sim card. It was the stick itself that was the issue.. i had reception only hours before. at the end of the day, the call center had stuffed up my computer with a stupid dial-up option always popping up and never disappearing, my computer forced itself off, and wanted to restore itself to a previous date and my Internet security had turned itself off. I had not changed any of the settings; so i do blame vodafone. Now just to add insult to injury, am moving to queensland and will need to find a new internet provider as i wont have reception where i am moving to. Massive Fail on the part of vodafone.
27 Dec 2010 12:07:13 PM: Yeah same problem. I had to use it for a month or two due for my business because the main line was down due to a disaster and being in ICT I can easily spot the problem. Cheap, crappy Chinese piece of trash. Drivers are written by morons, GUI software doesn't work properly (bandwidth counter doesn't work), it's not properly plug-n-play and barely supports Windows 7 let alone anything exotic.

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1568 Someone from NSW thinks vodafone is terrible at 27 Dec 2010 07:11:06 AM
Their "PREPAID" mobile broadband USB stick is the worst thing i have ever owned, paid out $120 to get 2GB of data, the 2GB acutally never eventuated, but the major problem is the terribly slow wireless network, my friends dial up was actually quicker, and at busy times, the network never worked at all - too many ppl on the system it just crashes! Signed up to another carrier via my landline, and the commy is 10 times faster, and hasnt had a problem since i signed 4 months ago. Anyway, their system let me down so much, and all the guy could tell me was to take it to another place to use it - WHAT THE? Why would i need to take it to another place, when the stick gave me 3/5 network bars? Are you telling me that is not enough reception? I have a desktop computer! Its the damn faulty stick or the network. He had no answer to fix it, so i fixed it and went somewhere else. Do yourself a favour, DONT GET THE WIRELESS USB STICK!!!!!!!!!!
27 Dec 2010 07:42:13 AM: I second that! I purchased a USB stick on behalf of a friend, in an area of supposedly good reception according to their own coverage map. When (if) it connects, the signal is always poor to very poor, and S-L-O-W. I have seen better speeds on dialup...

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1567 Someone from ACT thinks vodafone is Frustrating as hell!!! at 27 Dec 2010 07:11:02 AM
Just moved from Rose Bay in Sydney where we had limited reception in our apartment, and when weather was poor we literally went into a black hole. Now in ACT where Internet coverage is still pretty basic. I've also experienced on numerous occasions that I get calls that go straight to voicemail even when phone is switched on with good reception without phone even ringing. Voicemails ALWAYS come late, embarrassing because friends and work think I am avoiding speaking with them. Partner is also on vodafone as is my mother but frequency have calls which drop out or sound like other person is underwater, freaking fed up!! Thank you for launching this site, the media and social networking is fantastic and it's comforting to know that others are actively seeking change and voicing their frustration, I thought I was just complaining about 'normal' network problems. Keep it up!!

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1566 Someone from NSW thinks vodafone is Total Fail at 27 Dec 2010 07:10:49 AM
Experiencing continual lack of reception, usually have up to 5 messages sitting in my outbox because there's no signal to send them >_<
I just started another 2 year contract a few months ago, so I'm stuck with this for a while =[

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1565 Someone from VIC thinks vodafone is i hate vodafone at 27 Dec 2010 07:09:22 AM
bad customer service
bad reception
bad 3g coverage

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1564 Someone from VIC thinks vodafone is *TOTAL CR*P!* at 27 Dec 2010 07:09:09 AM
No coverage in many areas. Unreliable standard mobile, just drops out whenever, no reason. Management not interested or even responsive. Been with them for years but enough is enough.

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1563 Someone from VIC thinks vodafone is Crap sa at 27 Dec 2010 07:06:40 AM
My reception keeps dropping out each and every time I am home. Living on the Mornington Peninsula, it does not matter where I am I keep dropping out. Basically anywhere further south than Frankston, forget about having a conversation!

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1562 Someone from VIC thinks vodafone is 3g network really weak at 27 Dec 2010 07:06:26 AM
big problem for online share trading

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1561 Someone from ACT thinks vodafone is Epic fail at 27 Dec 2010 07:04:54 AM
Barely one bar in Kingston. Calls last about 45 seconds before drop out. This is the Parliamentary district! The reception here is a bit less reliable than that provided by Solomon Telekom "Breeze" in Taro Island, Choiseul Province. Population: 150. Cell sites: 1.

On ya Vodafone, you've just been outdone by the Pacific's most retarded telephone monopoly!

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1560 Someone from NSW thinks vodafone is Useless at 27 Dec 2010 07:02:36 AM
Go to pyrmont and try and get a service. It seems to be a complete blackout area for Vodafail. I spent 4 hours over there the other day, had no service the whole time. A complete joke.

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1559 Someone from VIC thinks vodafone is lamentable at 27 Dec 2010 07:02:31 AM
I recently went on Holidays in Bright and Orbost and even there (before christmas so it very quiet) the data connections would just drop out with no warning ! Very unreliable.
I have to say I have been a Vodafone customer for years - and although they lacked coverage - they were economical - even when travelling in Europe for work - but for some time now -(at least a year - its been almost impossible to get a data connection in the city of sydney in the middle of the day. In the last few months I have also had SMS's never turn up !
Complaints insisted it was my equipments fault. I now feel vindicated !!

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1558 Someone from NSW thinks vodafone is Total Carnag at 27 Dec 2010 07:00:42 AM
My phone is critical to my business. It constantly drops out, loses service, data is so painfully slow compared to Telstra. You ring Vodafail, they say go and get a new sim when they know their network is not fit for purpose. A friend who works for Nokia told me they look after Vodafail's network and it is basically a lack on investment. It is criminal they take people's money and do not provide a service. We're moving to Telstra and will never be back.

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1557 Someone from NSW thinks vodafone is terrible at 27 Dec 2010 07:00:23 AM
Their "PREPAID" mobile broadband USB stick is the worst thing i have ever owned, paid out $120 to get 2GB of data, the 2GB acutally never eventuated, but the major problem is the terribly slow wireless network, my friends dial up was actually quicker, and at busy times, the network never worked at all - too many ppl on the system it just crashes! Signed up to another carrier via my landline, and the commy is 10 times faster, and hasnt had a problem since i signed 4 months ago. Anyway, their system let me down so much, and all the guy could tell me was to take it to another place to use it - WHAT THE? Why would i need to take it to another place, when the stick gave me 3/5 network bars? Are you telling me that is not enough reception? I have a desktop computer! Its the damn faulty stick or the network. He had no answer to fix it, so i fixed it and went somewhere else. Do yourself a favour, DONT GET THE WIRELESS USB STICK!!!!!!!!!!

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1556 Someone from ACT thinks vodafone is waste of money at 27 Dec 2010 07:00:22 AM
Mobile broadband coverage near Newcastle Airport/RAAF Williamtown is non-existent even though the network coverage map on the vodafone website clearly includes this area. I bought a Vodafone mobile broadband usb stick for the sole purpose of using it in this area and coverage ended up being zero-one bar, if I could connect at all. Complete waste of money, had to buy a competitors' stick.

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1555 Someone from NSW thinks vodafone is 100% at 27 Dec 2010 07:00:02 AM
Reception and drop outs

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1554 Someone from NSW thinks vodafone is Epic-Fail at 27 Dec 2010 06:59:04 AM
Haven't touched them for a few years since they blacklisted me for refusing to pay their obscene account. I was overseas, very sure of the details of global roaming charges, only made and received phone calls within the promotional time and duration specified, and got home to find my calls that should have cost less than $100 according to their promotional blurb, actually cost over $1,000 because they forgot to mention that the overseas roaming mobile pays for all incoming calls regardless of the local promotion at home and despie the fact they offered the deal for when you're overseas. They never got the money and will never get my business again.

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1553 Someone from WA thinks vodafone is Wireless internet & mobile phone at 27 Dec 2010 06:58:11 AM
Wireless internet sometimes will not allow you to log onto the network and once on downloads are not possible for certain periods of time.
Mobile phone, delayed mesages, network failure a few weeks ago with no service at all for a few hours.

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1552 Someone from ACT thinks vodafone is very fail at 27 Dec 2010 06:55:49 AM
stuck in a contract with vodafone most areas i work in i get no coverage as of a few months ago, which leaves me unable to do my job, at times lose coverage for hours whilst in the middle of sydney (newtown)

fail
27 Dec 2010 09:32:16 AM: Yes, I could not get coverage in Newtown either however Virgin works real good, still waiting on my complaint to the telecommunications ombudsman
27 Dec 2010 10:28:35 AM: Have you asked Virgin whose network they use? They don't have their own network, but buy air time from Telstra, Vodafone and Optus!!!
27 Dec 2010 10:30:42 AM: Virgin uses optus
27 Dec 2010 11:05:56 AM: Virgin is owned by Optus!

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1551 Someone from NSW thinks vodafone is Big Fail at 27 Dec 2010 06:55:20 AM
Live in Surry Hills and there is a huge black hole around Crown, Riley and Oxford St. In that area without fail (no pun intended) calls won't connect or drop out and text messages won't send. Lucky I only have a few months left on my contract, after that it's goodbye Vodafail. Hopefully some of the other carriers will start offering deals to get disgruntled Vodafail customers to switch early.

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1550 Someone from NSW thinks vodafone is Even more impossible! at 27 Dec 2010 06:54:23 AM
Having now read through other people's pain, it reminded me I have big problems with text messages between Aus and NZ. Lots of texts to my mother in NZ have never arrived and I have not got a few from her or they have arrived days later. Spoke to VF about it and they blamed her network LOL

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1549 Someone from NSW thinks vodafone is at 27 Dec 2010 06:54:16 AM
I actually thought I was going mad to be honest, the usual, call drop outs, took AGES to hang up on a call, NO SERVICE in CBD areas...Voicemail was delayed and so was SMS...Web was often slow and got the usual error messages. After spending 2 hours on the so called HELP Line I decided to go into the store and make them feel my pain as I waited on the phone line. I guess whilst on hold the guy at the counter we had to enter into polite conversation, so after about 30 minutes the guy admitted that since vodafail had purchased "3" they have had significant problems with service..I spent literally 2 hours being pushed from DEPT to DEPT each blaming the other, and in the end they told me it was my iPhone and needed to go to Apple. Over the last week I have heard about the numerous complaints and I have decided to lodge a complaint with the TIO as I can't be bothered to waste any more time with Vodafail on their Helpless Lines..Voda have until the 12th Jan to contact me and I am going to demand to get out of my contract, will keep you all posted

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1548 Someone from VIC thinks vodafone is Annoying at 27 Dec 2010 06:53:13 AM
Litany of problems: (i) calls keep dropping out (I work on Collins St); (ii) battery life is terrible as phone stays on 'full power' mode; (iii) it 'falls off the network' at Melbourne airport (i.e. needs to be rebooted); (iv) has very slow data speeds (maybe 60% of time).

Just not good enough -- I've moved to Telstra for work since I can't afford to be out of reach.

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1547 Someone from NSW thinks vodafone is terrible at 27 Dec 2010 06:53:06 AM
Their "PREPAID" mobile broadband USB stick is the worst thing i have ever owned, paid out $120 to get 2GB of data, the 2GB acutally never eventuated, but the major problem is the terribly slow wireless network, my friends dial up was actually quicker, and at busy times, the network never worked at all - too many ppl on the system it just crashes! Signed up to another carrier via my landline, and the commy is 10 times faster, and hasnt had a problem since i signed 4 months ago. Anyway, their system let me down so much, and all the guy could tell me was to take it to another place to use it - WHAT THE? Why would i need to take it to another place, when the stick gave me 3/5 network bars? Are you telling me that is not enough reception? I have a desktop computer! Its the damn faulty stick or the network. He had no answer to fix it, so i fixed it and went somewhere else. Do yourself a favour, DONT GET THE WIRELESS USB STICK!!!!!!!!!!

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1546 Someone from VIC thinks vodafone is Richmond fail at 27 Dec 2010 06:51:45 AM
Max 1 bar and dropped calls

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1545 Someone from NSW thinks vodafone is 3G massive fail at 27 Dec 2010 06:51:39 AM
If I ever have 3G turned on on my iPhone, I get my sms's hours late or not at all. Every time someone tries to call me it says my phone is off - even if I am right next to them and my phone shows full reception!
As soon as I turn onto 2G my phone miraculously works most of the time - but I have virtually no internet access because 2G is sooooo slow. Grrrr.

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1544 Someone from QLD thinks vodafone is i dont know how they are allowed to continue to operate at 27 Dec 2010 06:50:04 AM
I am glad i am not with vodafail. they have been the worst network i have been with. i was originally with 3 and i must say they are a good network but the reason why i left 3 was because i could not get reception in parts of my house. i jumped on the voda website and saw that they covered all of Shailer Park, QLD. this proved to be not the case. After i saw this, i believe voda deceptively advertise that they operate in some areas where they do not service.

their indian team is horrible and the service is extremely poor; not to mention some people from their business team even though the one im talking about is from brisbane. After being with voda for 3 months, i was able to cancel my contract for free.
27 Dec 2010 08:47:49 AM: 3 is now owned by Vodafail and uses their network
27 Dec 2010 09:34:57 AM: I believe this is the problem, 3, they never had any coverage outside the big cities

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1543 Someone from NSW thinks vodafone is Huge at 27 Dec 2010 06:49:38 AM
I'm experiencing continual and consistent call drop outs and delays in receiving voicemail and text mesages. In many instances, voicemail and text messages are only received 24 hours after they were despatched. Changing my service provider from Telstra to Vodafone was a huge mistake which I regret.
27 Dec 2010 08:40:40 AM: I think your lucky to be able to make a connection without as we have to do 20 south kms south of Bathurst climb a tree and as of late in the rain, vodafone sold us services and phones and a service they can not provide
27 Dec 2010 10:27:36 AM: Funny, I drive from Sydney to Orange and beyond regularly and never have any coverage issues.

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1542 Someone from NSW thinks vodafone is Impossible at 27 Dec 2010 06:45:59 AM
I have been trying to resolve an issue for over 12 months and its as simple as registering my credit card for online top ups. I apparently can't register it as it's registered to another account (its not!) and when I try a different number I get told I have exceeded the number of cards registered and get a massive FAIL. I am told there is no way of resolving this issue (i.e. they can't fix their own software).

I have been dealing with them through their email system and the last response was to call their specialist Technical Support. Already spoken with them and they were as much use as tits on a bull. I'm taking it to the TIO as I am sick of the inconvenience.


Oh yes - I have bad coverage too. I know a number of Vodafone people in my suburb who have the same issue (compared to other telcos) and getting their mobile broadband was a laugh.

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1541 Someone from NSW thinks vodafone is Total Failure at 27 Dec 2010 06:43:01 AM
Phone totally dead from 11am Xmas day. Unable to call out. People unable to call me. No sms. No Data.
Had to use Skype to call family in Western Australia.

called tech support Boxing day.
Told to reset network settings. Nothing Happens.
Then in and out of flight mode. Everything now works - Well for a bit.
Then back to the black hole. no coverage, no phone, no sms, no data

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1540 Someone from QLD thinks vodafone is Customer Service - Fail at 27 Dec 2010 06:39:35 AM
Wireless broadband cutomer in Brisbane. Initially 5GB for $40 seemed resonable against the alt options. The service was S-L-O-W to say the least, barely above dial up. Connecting was massive issue, but thanks to Whirlpool, learnt how to hook up using Windows internet connection instead of Voda software. Soon as Bigpond dropped 50GB to $50 bucks this year, migrated straight away (already had BB connection/Foxtel). Called Voda and on hold for 45 mins. THAT was enough time for me to lodge a complaint with Telephone Ombudsman...
Got a phone call back the next day from Voda rep (aussie). Why anyone waits for hours is beyond me! 45 mins is enough. I wouldn't treat my customers like that. I wouldn't have a business. End result, dropped back to a 1GB plan for $10/mth. The irony is that it works pretty good at my folks place on the Gold Coast...So I'm happy enough now.

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1539 Someone from SA thinks vodafone is Epic at 26 Dec 2010 05:41:49 PM
I rolled over my contract from 3 mobile to vodafone on the 23rd and opted for a brand new blackberry handset. After 24 hours my service dropped out, infact my number was completely disconnected. I followed it up in store the next day and it was resolved after waiting 45 minutes in store for remote techs to solve the problem. 24 hours later the exact same problem occured. This has left me without my mobile phone for 48 hours over christmas, while on holiday to visit family and friends. Whats worse is that technically my service is disconnected meaning no messages from friends or family will ever arrive to my phone if/when it's eventually resolved.

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1538 Someone from NSW thinks vodafone is Massive Fail at 26 Dec 2010 05:02:15 PM
I am experiencing the same issues as everyone else here and all I have to say is that I am so dissapointed with the way this whole thing has been handled. The CEO posts a message on the site on the 21st of December asking people to email in their feedback (which i spent time doing) and only to receive a big fat nothing from them! Why ask for feedback when you are not going to respond! I chose the email option because I can not handle speaking to their people anymore who are by no means empathetic and last week were claiming all the issues had been fixed! I'm feeling a little trapped here as I am in contract until September 2011 and feel like there is no way out!
27 Dec 2010 07:43:04 AM: Speak to the TIO.
If they think you have a case they will assign a # to you and pass the details on to Vodafail.
At that point you will find that Vodafail start to take you very seriously.
Good luck.

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1537 Someone from NSW thinks vodafone is is fail at 26 Dec 2010 04:21:20 PM
Went to the boxing day sales today. The only two stores closed in the whole of this large shopping centre were Vodafone and 3. Methinks that they are trying to avoid a net loss of customers on this extremely busy shopping day. If there are any Vodafone employees here that can explain why, I'd be most interested.
Seems like they are not only locking customers out of customer service on 1555, but avoiding the need to provide assistance through their stores.
ACCC, surely this must be an issue???
26 Dec 2010 04:58:40 PM: I would be pretty sure they missed communications that mall was open? I know some stores were open (city) but most are shut today (i.e. suburban malls not open and street sites). All the mall stores will be open tomorrow. It's safe to say no conspiracy theory there...
26 Dec 2010 06:54:06 PM: The above post is correct, stores should have been open today. They'll be open all this week as well except New Years Day .
27 Dec 2010 06:59:57 AM: no excuse - read what was written - "The only two stores closed in the whole of this large shopping centre were Vodafone and 3". They didn't bother clearly, and clearly you didn't read it either. You work for them CLEARLY

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1536 Someone from ACT thinks vodafone is Painful! at 26 Dec 2010 03:45:42 PM
Been with Vodafone for a year now... last couple of months were a drama with numerous call drop outs, failed internet connections and virtually no consistent service in the ACT. Obviously cant maintain my business on this level of service.

After numerous calls, Ive now been told that I can be released from my contract. Hooray! But there's a catch... they want me to send my iPhone back to them.

If I cancelled my contract and paid the 'cancellation fee', I get to keep the phone. But after 13 months, and despite being told the fee would be waived, they want it back.

Does anyone know if they can do this!!?? Many thanks in advance.
26 Dec 2010 04:15:41 PM: Don't pay it. Stand your ground and threaten to go back to the TIO to escalate. Do not compromise. Vodafone owes you! They have been charging you for a substandard service.
I did this and didn't have to pay a cent for my phone or cancellation.
I'd also recommend signing up for the class action.

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1535 Someone from NSW thinks vodafone is Vodaphone & Virgin at 26 Dec 2010 02:16:35 PM
When my Contract ended with Vodaphone...call drop outs very, very annoying, dead areas. I switched to Virgin....welcome to my nightmare! Unable to use mobile from my home. Couldn't receive or send anything!!! Phone calls to the 'Help Desk' in Phillipines waiting, waiting, then explaining my story to numerous people, day after day....response phone is OK take it to the Store. 3 trips to Store..told couldn't help me ring Phillipines..Scream!! I kept asking Phillipines could I speak to someone in Australia...they would transfer me to another person in the Phillipines. I then rang the Tele. Ombudsman - was told Virgin is not adhering to the Contract. (Gave me a Ref No) Transferred me direct to Virgin....ah! an English speaking Australian..waited 2 weeks for an investigation. R'cd phone call from Virgin..we are sending you an envelope, please put your phone back in the box & book a Courier at our expense. Phone returned, Contract cancelled..I beat a hasty retreat to Telstra......no problems whatsover.....I'm in heaven....sheer bliss!!!
26 Dec 2010 03:46:24 PM: I moved to Telstra from Vodafone. like night and day. shame on you Vodafone.

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1534 Someone from NSW thinks vodafone is Awful at 26 Dec 2010 01:50:42 PM
No reception on 3G, no reception on wireless broadband. Can't do urgent work :((

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