26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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11072 Someone from QLD thinks vodafone is Horrible !!! at 7 Jan 2011 11:53:12 AM
The company itself i find helpful and friendly but the coverage is pathetic. Lately i have been able to connect but it keeps going to HSUPA or EDGE not 3g, half the time, well probably most of the time it wont load anytthing, it logs onto my home page and dosn't let me do anything from there, keeps saying diagnose connection problems etc etc, internet explorer cannot display the webpage etc etc, i am sick of trying to pay my bills online and they dont go through because service drops out in the meantime, and i'm still being charged for my time while it's not working.... grrrrr it's soooo annoying! PLease fix this darn problem now, PLeeeeeaeeassse

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11071 Someone from QLD thinks vodafone is absolute rubbish company at 7 Jan 2011 11:53:11 AM
Have had 2 phone numbers with vodafone for more than 12 years, still have reasonable service.

BUT ordered & received a new wireless modem after being convinced by voda to change from 3 & being assured the service would be better as well as also assurance that voda modem would work with 3 Huwei D100 wireless router. They sent me an invite, which basically said if I changed to them they would promise me fantastic service ---- what absolute bullshit!

Installed voda's software on 2 laptops, absolutely no improvement in service speeds (ran both companies side by side) & the voda modem does not work with the D100.

Vodafone goes out of it's way to piss customers off. I rang the "help?" number & talked to Mahmod in Mumbai, who after going through the heavily accented intro bullshit about wanting to give me the finest personal service told me straight up his training did not enable him to answer my queries.

Went online to voda site & via countless windows until tracking down the email "help?" address, which reads that due to technical problems they don't have email???? WTF?

Rang the computer voice number, which is a total customer piss-off.

If I can't talk to somebody when I'm not satisfied with a product 5 minutes after installation they can go f---k themselves!

Just putting everything back in the box to take the crap back to the nearest voda store (as suggested on the back of the instructions). Not expecting any help, I'm going there to return the crap for a refund.

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11070 Someone from NSW thinks vodafone is lucky to get any reception at 7 Jan 2011 11:52:17 AM
im disgusted been with vodaphone for 14 years and lucky get any calls and when i do they drop out 6 times every phone call (my friends always say to me i cant hear you,are u there) and im in newcastle n when i go to kempsey i cant get any calls let alone make any....yet optus boost and telstra work fine in same places ...says it all
8 Jan 2011 08:14:39 AM: I was recently in Hat Head (and im from Newcastle as well)
Have the exact same problems, so over it!!!
9 Jan 2011 06:04:46 AM: I wonder why they renewed their contract seven times?

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11069 Someone from WA thinks vodafone is very at 7 Jan 2011 11:52:03 AM
been double charged for internet then not able to get a refund for 2 weeks. Need to money to be refunded before then but been told its not possible

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11068 Someone from SA thinks vodafone is Utter useless at 7 Jan 2011 11:48:01 AM
Just tried to cancel my contract, they hung up on me and disconnected my number! I want to scream!!!!
7 Jan 2011 01:27:23 PM: When in doubt give the TIO a shout :)

In other words, check out the how to complain link at the top of this page :D
7 Jan 2011 03:16:22 PM: too late now, i have a new number and a new phone vodafone can shove it up their asses! not happy at all!

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11067 Someone from NSW thinks vodafone is Failed Miserably at 7 Jan 2011 11:36:40 AM
After 14 years with Vodafone (yes I have had the patience of a saint) I have just churned to Telstra. After moving jobs to North Sydney, and finding that my reception was OFF more than ON thru November, resulting in so many missed calls, and questions of "Why was your phone off it just goes straight to vmail" I decided enough was enough. Even being on the top floor of a building did not help Voda's USELESS reception. They have the audacity to charge me churn fee for the remaining three months of my 24 month contract - one which they did not honour becauise they couldn't offer me a service

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11066 Someone from VIC thinks vodafone is Useless at 7 Jan 2011 11:24:55 AM
In Cobram, there is next to no connection for Vodafone mobiles.

In Barooga, there is NONE!!!

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11065 Someone from QLD thinks vodafone is TODAYS AUSTRALIAN FINANCIAL REVIEW at 7 Jan 2011 11:20:18 AM
All, an article penned by Tony Boyd, page 52 (back page) of todays AFR will be of interest to you all.

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11064 Someone from NSW thinks vodafone is ...almost in tears at 7 Jan 2011 11:17:27 AM
I'm a pretty persistent and patient person but this is completely beyond the joke now and I am ready to give up.

After complaining about the lack of reception and missing texts I have now spent two days trying to "accept an offer" they made to me to keep me with their company. (They offered me a discounted new plan for 24month period).

I decided to take the offer but I cannot believe how many times in 2 days (I've seriously lost count) that I've called, how many times its cut out, how many times I've been put on hold, then transfered, then been called back by them, put on hold immediately after and so forth. I was just transfered again only to get some guy overseas who has absolutely no idea what I'm on about and had the nerve to be snippy about it and try re transfer me to someone else - instead he has put me on hold again. This has been a 40 minute call and counting.....OH wow, now it's just cut out and I've been hung up on.

So they've made me an offer to stay around and it's been absolutely IMPOSSIBLE to accept it!

Calling Optus now.

7 Jan 2011 11:46:20 AM: I have had the same experience. FYI i have now churned to optus and have needed to call them only twice in three months. both times, the phone rang three rings and a human answered the call, helped me with my issue and that was that.. vodafone need to be held accountable for their actions. optus are infinitely better at customer service.
9 Jan 2011 06:21:54 PM: Yep I too have now signed up with Optus - yayy!!!

I (stupidly) tried to give Vodafone a second chance but it was impossible to accept their 'renewed discounted contract'.

Worst service I've ever encountered in my life.

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11063 Someone from VIC thinks vodafone is Absolutely Dodgy at 7 Jan 2011 11:14:24 AM
I am on a $39.95 data plan. I cannot connect from all the places i am to their Network. When it connects the connection drops out in 5 minutes. I finish my contract in May 2011 and Vodafone does not let me go. They are forcing me to be on the plan until contract is finished. Frustrating and Helpless!!
7 Jan 2011 01:28:04 PM: When in doubt give the TIO a shout :)

In other words, check out the how to complain link at the top of this page :D

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11061 Someone from WA thinks vodafone is Very! at 7 Jan 2011 11:10:55 AM
I have been having issues for ages with Vodafone, but it has only been the last week or so that i've realised how bad it is.
Sometimes it can take up to 2/3 days to receive text messages ive been sent.
Just this morning (7th) i received 3 messages that were sent to me on the 3rd, 4th and 5th...that is up to 4 days!!
That is totally unacceptable.
And not to mention my mobile internet...the coverage is shit...takes ages for the pages to load.
I've always been a big fan of Vodafone...but not any more...!

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11060 Someone from NSW thinks vodafone is The wort MVO i have seen globally at 7 Jan 2011 11:07:23 AM
After being a loyal Vodafone user in Australia and the UK now for 8 years I am disgusted in the service and performance of the network and the services Vodafone provide. I have worked for many MNO (Mobile network Operators) within the UK and Australia and have not see this level of poor capacity and service quality planning in a provider in all the years I have been working in the industry. I am sick of Vodafones responses to the blatantly obvious network and capacity issues they are experiencing!

I have just re-signed a contract with Vodafone 5 months ago to which I have been in communications with Vodafone to leave due to thier discusting service they have been providing thier customers in the last 7 - 10 months.

Vodafone - We are all Sick of it, Man up and tell the public the full extent of the issues, offer an exit for contracted customers and you might just save some of your already tainted image.

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11059 Someone from NSW thinks vodafone is LEGAL ACTION at 7 Jan 2011 11:06:45 AM
This is not spam. Vodafone have literally lost job prospects for me. I am with a certain solicitors regarding unfair bank fees class action. I have asked them to have a look at this "vodafone" issue and told them there may be potentially thousands of people interested in a law suit against vodafone. I will have to contact the creator of this site to ask certain permissions, but vodafone is costing people real money and grief and I believe this should be brought to a legal level for vodafone to actually take action instead of making excuses. Should the creator of this site read this I would like to communicate with you on this issue. I am working on the solicitor to the effect of a "no charge" to people on this, as these solicitors actually countersue for their fees. As I said, this is not spam, it is a desperate need to strike vodafone where it hurts .... their bank account!
7 Jan 2011 11:16:39 AM: Remember, telecommunications is infrastructure, and even government funds this to a certain extent, we pay good money for a service and we should damn well get it! Anyway We could do this, given the owner of this sites permission.

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11058 Someone from VIC thinks vodafone is Bad at 7 Jan 2011 11:02:27 AM
Missing messages, long time spent on phone to Customer support and only 4 weeks into contract. Also have been charged for a months advanced rental who does that!!!!!!!!!!!!!!!!!

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11057 Someone from QLD thinks vodafone is ITS FUCKED UP at 7 Jan 2011 11:01:05 AM
The internet goes soooo fucken slow I pay top dollar for my Iphone plan and cant get shit. Screw u Vodafone I might change to someone else.

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11056 Someone from QLD thinks vodafone is ON ALL FRONTS at 7 Jan 2011 10:56:57 AM

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11055 Someone from NSW thinks vodafone is at 7 Jan 2011 10:53:54 AM
I run a small business, I have lost at least 5000.00 dollars worth of business because of vodafone, I was with vodafone for at least 8years, but now i'm off to telestra.

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11053 Someone from QLD thinks vodafone is Told had perfect service not so! at 7 Jan 2011 10:34:03 AM
Told have perfect service when signed up. Run home internet business, internet vital. So many times last year service just goes. The year before was ringing Vodafone almost daily!!! Server went out for hours at a time. Spent so much time and money on the phone to them!!!! Sometimes when travelling, no service at all!!!!

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11052 Someone from SA thinks vodafone is I am going insane at 7 Jan 2011 10:32:47 AM
I have days where my mobile phone will have no reception for the majority of the time. Then when I have full reception and am on a call it will drop out for no reason. Perhaps a fly went by.

When I am using the mobile broadband, (which has improved somewhat over the last couple of months), it will suddenly drop down to zero transmission rate. However, even when it is supposed to be giving excellent transmission, I can't send or receive an email that is only 44kb.

It took me two hours two get mobile phone reception so that I could call Vodafone to complain and then it dropped out mid-call.

Now there is the smpt server fail which went on for weeks and I couldn't send one freaking email. Then when it seems to be resolved it pops up again and macafee keeps telling me the emails aren't going through.

I am in the stages of setting up a home based business where phone and internet are 100% vital. For this reason I asked Crazy Johns for Vodafone coverage in my area before I took on the contract - they said it was standard quality - it wasn't. I checked Voadafone's website, (when I had reception), and it told me I had good coverage - but I don't.

Vodafone's call centre staff said that the website isn't giving enough detailed or accurate info as far as coverage because they told me coverage for my area in intermittent at best.

People have left voice mail for me as my phone is constantly without reception and they take hours to come through, and some of them have never been received at all.

Vodafone has made me lose time, money, sanity and hair. I am completely out of patience and want this resolved.

Matt Johnston

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11051 Someone from QLD thinks vodafone is contract issue at 7 Jan 2011 10:23:03 AM
After running out of my current plan, Vodafone sales reps tried to resign me for another 24 months. As I was caught off guard, I accepted a new contract with them, only to fill out the cooling off form and post it back. My parents live in regional NSW and we I went to visit, no reception the whole time I was there, (didn't seem to be a problem for Optus and Telstra networks). Anyway after cancelling within the cool off period and switching to virgin, I have now been sent a $600+ contract cancellation fee, as well as charging me for a whole months service. As if!
7 Jan 2011 10:26:17 AM: OH MY GOD!! That is ridiculous ... Telecommunications Industry Ombudsman: 1800 062 058

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11050 Someone from WA thinks vodafone is merry-go-round at 7 Jan 2011 10:21:21 AM
For teh last 3 months they've sent me an SMS saying that they are going to charge me because THEY can't email me my bill to my nominated email address?
Funny how everyone else can email me... anyway i digress after 3 attempts to call them I finally get through & get stuck on hold for 10 minutes then they hang up...grrrr! so I call back the next day, this time I get through after 8 minutes on hold, but they've put me through to the wrong department, who say they'll put me through to the right department so on hold I go again, for a further 7 minutes before anyone answered & when a nice lady did answer, her accent was so strong it was very hard to understand her, but anyway they eventually figure out that when I had updated my email address (about 5 months ago due to changing ISP's it hadn't updated their backend system? Seriously getting sick of these incompetant morons

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11049 Someone from NSW thinks vodafone is making our lives hell at 7 Jan 2011 10:19:23 AM
I am applying for jobs. I'm getting a bit sick of saying the same thing over and over again - that is "I'm sorry if I drop out, I am with Vodafone at the moment and they have major problems". NOT a good look to a prospective employer. Common sense would say "use the home phone" but we have just moved house and that is not connected yet. Home phone ... optus all the way!

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11048 Someone from NSW thinks vodafone is DISGUSTING at 7 Jan 2011 10:14:31 AM
Have a Nokia E71, my plan ends in July, wish it ended soon because I cannot afford to pay the fee to cancel my contract! I used to get excellent reception in and around my home, but now I am lucky to get 1 bar of reception! I can hardly ever access the internet (for which I am paying money for) and find that calls drop out for no reason. I live in Newcastle, this shouldn't be happening!

Receiving MMS msgs never happens - my friends send me pictures of their kiddies and they think I'm being rude when I don't reply - instead I have to inform them that Vodafone are pathetic!

Also just recently went on holidays up north and along the Pacific Highway was lucky to get reception 4/5 times in a 4 hour trip (even when I did get reception I only got it for 1/2minutes)... When I reached my holiday destination I had absolutely no reception (even tho Optus & Telstra had full reception).

Vodafones service is disgusting, they screwed up one of my bills a couple of moths ago and I had to get someone to call me back as the Indian on the phone had absolutely no idea what I was calling about and I could hardly understand what she was saying to me.... Altho she kept thanking me for my call (im guessing these are replies straight from a piece of paper)!

7 Jan 2011 10:17:27 AM: oh also just chckd the network upgrade site and my suburb (or any other suburbs in Newcastle) are not listed in the upgrade...

oh also does any1 else sometimes not get reception then have to turn their phone on and off to try and get some?
7 Jan 2011 10:21:51 AM: yes, and I live in Panania, Sydney, not far from the CBD.
7 Jan 2011 10:24:08 AM: Yep & I live in Metro Perth. Same deal with reception & Internet, bloody pathetic, as soonas my contract is up I'm going to OPTUS or anyone else (apart from Telstra)

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11047 Someone from NSW thinks vodafone is hopeless at 7 Jan 2011 10:14:13 AM
Just called "customer care" and when Lara went to put me through she had a "technical problem" you will need to hang up and call again. - FFS!
7 Jan 2011 10:24:53 AM: lol...don't you just love Lara
7 Jan 2011 12:04:11 PM: I also got that...its funny crap.

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11046 Someone from QLD thinks vodafone is Glad they don't sell parachutes! at 7 Jan 2011 10:09:47 AM
I'm actually with 3 and they've been very good - until the last 12 months. Perhaps Voidafone is the evil twin? But I shudder to think what will happen when they fully consummate - I suspect WE 3 customers will be the ones who will be screwed. I am in the middle of my 2nd major dispute with 3 over handset issues in the last 12 months, the first one a DOA that took 12 months to resolve.

Their call centre times aren't too bad and most of the Indians speak better English than most of the people in AU call centres - I assume because you only get the job because you are proficient in the language - not because you'll scream "discrimination" if you can't speak English intelligibly.

The problem is that there are less people with delegated authority to fix things now. And a VERY OMINOUS SIGN - I found out yesterday that their "Customer Relations Team" no longer exists. I suspect Voidafone needs 3 more than 3 needs them, but I bet the lowest common denominator will rule the day.

I'll probably have to take an early upgrade to fix my handset issue (though TIO is tempting) but I'm only going to take a 12 month contract and would recommend all other 3 customers do the same if they must renew.
7 Jan 2011 10:15:45 AM: YES! Some do scream "discrimination" if you tell them that they are hard to understand. One of them actually told me that I am a "racist" after my comment of "Im sorry but your accent is too strong, I can't understand you".

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11045 Someone from NSW thinks vodafone is getting worse still at 7 Jan 2011 10:00:45 AM
I live on the central coast (of NSW) and the last few days I have not been able to make any calls. Today I have forced the phone back to GSM mode (not 3g) and I am now able to make calls.

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11044 Someone from SA thinks vodafone is poor form at 7 Jan 2011 09:59:16 AM
Have a disabled child and couldnt get coverage when i really needed it. Unacceptable. I'm moving to Telstra, no matter how much it costs me and i sure could be spending the money in other ways... i hate this

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11043 Someone from NSW thinks vodafone is an ageing three legged donkey with one eye and herpes. at 7 Jan 2011 09:48:20 AM
I work in a major city and am lucky to be able to get any kind of signal unless i am several stories up, out in the open and with my phone in some kind of gymnastic balance beam pose. I live ten minutes away and the reception is marginaly better, i only have to select the function and then set the phone on the coffee table for 30 or more seconds to get it to work, which it does....... sometimes. Seriously, i am paying for this? Vodafone are slightly better than the other company starting with T, which cost me $1,500 to get out of that contract to jump to Vodafail :(
7 Jan 2011 09:55:34 AM: You should try the other company starting the "T"
7 Jan 2011 04:30:27 PM: I did and they were as bad if not worse, hence the $1,500 to get out of the contract.

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11042 Someone from NSW thinks vodafone is Extreme! at 7 Jan 2011 09:42:20 AM
Although Vodafail have failed pretty badly lately, I decided to call them and upgrade my phone and sign on for another term.
Just waited 29 minutes on hold only for the call to drop out.
Looks like it is time to find a new provider.

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11041 Someone from NSW thinks vodafone is an electrified failing machine. at 7 Jan 2011 09:34:22 AM
Sounds like the standard set of problems.
Have to restart mobile to get network coverage after large periods of no connection. Lots of network busy messages, lots of calls going straight to message bank.
Phone support abysmal, having some better luck with email contact although a lot of hoops to jump through. Their coverage maps are very much a marketing tool rather than an engineering resource. Have found out that the center of Sydney is actually listed as "on the fringe of an outdoor coverage area only" within their internal systems.
About to initiate contact with TIO if my last email is not successful.

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11040 Someone from VIC thinks vodafone is 99% fail at 7 Jan 2011 09:34:18 AM
Almost every call I make is dropped. There is no coverage in part of my house in the middle of Melbourne (Port Melbourne). This Vodafail plan is forced upon me by my company (they wont deal with Telstra anymore) and I am so desperate, thinking about getting a new phone connection and paying for it myself !

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11039 Someone from QLD thinks vodafone is at 7 Jan 2011 09:29:13 AM
I live in Kangaroo Point on the river, a stones throw from the CBD and am constantly out of service. I live on the top story of our unit complex and have calls dropping out mid conversation. The internet on my iPhone is constantly dropping out and I am often unable to send text messages. The service sits on one bar even in the CBD and whenever I go into a vodafone store they tell me that there is nothing they can do and I should call the 1555 number which I am on hold on for hours. I was also using a USB Internet stick which never worked. When I complained about this, the vodafone store gave me another stick which didnt work either. I am sick of this poor reception and consistently poor service in store. I don't like dealing with people over the phone. Whenever I have a question about my contract or account I am also referred to the service number. Also make sure you are all checking your bills thoroughly as I have been charged for sending texts to the same number that I was having a phone call with at the exact same time. My room mate is also with vodafone and has the exact same issues.
7 Jan 2011 07:46:46 PM: im the same i HATE dealing with these things on the phone coz they never listen. id rather do it face to face so i can explain the problem but the staff in store dont want to hear it, once you have signed your contract suddenly they have no reason to help you and suddenly they say they arnt able to help and u need to call the number. UGHHHHH

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11038 Someone from NSW thinks vodafone is Extreme at 7 Jan 2011 09:26:44 AM
I own an independent mobile dealership on the Coffs Coast. We have had over 80
Vodafone customers come into my store to complain about coverage issues in the last two weeks. The 3G coverage has deteriorated rapidly so much so that the limited areas that mobile broadband devices would work are now not connecting or dropping out repeatedly. The Vodafone coverage maps are vastly overstated in their reach and capacity.
9 Jan 2011 06:13:14 AM: The coverage maps show Coffs Harbour in the 900MHz regional zone.

Maybe they should train up you hicks.

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11037 Someone from ACT thinks vodafone is Disgusting!! at 7 Jan 2011 09:19:36 AM
I have called and complained so many times - went back to where I originally purchased my vodaphone only to be given a new SIM card and told if it continues I would have to come back and get more SIM cards etc. or call and complain to the Vodaphone Hotline - which I have done sooooo many times and after being on hold for more than 1hr one time when I called the phone dropped out!! I told the "sales" person and they just said "it happens" and to keep trying to phone them as the staff member I was talking to couldn't help me!!
Long live customer service ha!!!!!
As a consequence I have missed heaps of important calls and I recieve text messages that were sent to me 2 months previously!
I don't have a home phone or internet so this is my only means of communication as I pointed out to the customer complaints line when I FINALLY got through and received a very lackluster reply!
16 Jan 2011 01:41:27 PM: Now, if a staff member really wanted to help you, they could just give you the password, and you could probably have yourself sent another phone,or two, bill it to goodwill, or someone else,unlock it, and sign up with a company who will actually give you reception.

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11036 Someone from WA thinks vodafone is Total Fail!!! at 7 Jan 2011 09:14:52 AM
I receive texts intermittently, calls even less than that and absolutely can not send anything. My flatmate and neighbor share the same complaints and people are getting incredibly frustrated with me being uncontactable.

I am on the prepay plan and I am getting really pissed off paying $49 a month for reception like this. When I get a chance I am jumping to another carrier and I will encourage everyone to do the same. I want to see this company crash and burn.

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11035 Someone from VIC thinks vodafone is They are the Fail Kings at 7 Jan 2011 09:11:34 AM
I live in Blackburn, 15km from Melbourne CBD, and have limited VF coverage in my house. Some places I know have better coverage than others. I had a phone call this morning that turned into four due to dropouts in an area i always thought the best at getting receptoin. I noticed as soon as my call connected, my ohone went from four bars of service to one!

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11034 Someone from ACT thinks vodafone is fairly at 7 Jan 2011 09:00:51 AM
No 3G signal at home - iPhone 4 spends 90% of its time "Searching"... Full 3G coverage with Optus & Telstra though.

The post-paid 3G Dongle SIM was rejected today (after 3+ years of reliable service) telling me the SIM needed to be activated.

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11033 Someone from QLD thinks vodafone is very at 7 Jan 2011 08:58:14 AM
there is a long list of issues - however just then a had full reception (3g included) in the centre of brisbane city - tried to send a text message - and got the dreaded !!!! had to turn my phone off and on to send it not the first time not to mention calls thats a whole different story something needs to be done we are locked into these contracts and the service is not satasfactory we should get a release.

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11032 Someone from NSW thinks vodafone is Horrendous at 7 Jan 2011 08:55:50 AM
For 2 months now I have had to switch my phone to 2G as this is the only way it will work. A Vodafone representative said he would call me the next day to let me know when I could turn my 3G back on, I'm still waiting for that call.....and when I have turned my 3G on just for fun I get the drop out calls and no internet.
I'm also currently on the phone to Vodafone (1hr 17 mins and counting) to try and get them to reverse the charges on my internet USB stick thing as I have not been able to use use it properly for 3 months. Now correct me if I'm wrong, but if they cannot hold their end of the bargain then why should I hold up mine by paying it??

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11031 Someone from SA thinks vodafone is 100% at 7 Jan 2011 08:43:21 AM
Had to make multiple call backs to clients this morning because of poor signal at Cumberland Park 8 km from CBD. Have dialled 1555 and gone through the process 2 times but dropped out both times while on hold.
I will try the other national number. I just want a payout figure so I can get out of my contract. If Vodafone had even one gram of customer service nouse they would let us know what the fcuk is going on !!!

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11030 Someone from NSW thinks vodafone is Very Fail at 7 Jan 2011 08:42:54 AM
I live on the mid north coast NSW. I can make outgoing calls on average once every five times. Constantly getting a 3 tone beep and handset says network disconnected. SO FAIL. Its a pain in the rectum. TO add to the pain you have to call a Mumbai call centre and sit on hold for an hour to get some mumbling idiot that can't do a damn thing for you. So then ya go the Vodafail shop where you bought the phone and they do not want to know you and refer you to call customer service (mumbai mumblers).
Two thumbs down vodafone.

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11029 Someone from SA thinks vodafone is shocking at 7 Jan 2011 08:35:49 AM
doesnt matter where i am.i could be down in the valley or on top of a hill i am forever having trouble getting a decent reception with vodafone. i have a new iphone and only ever get barely 1 or 2 bars or just "searching". my hubbys mobile never has less than 4 bars even if hes out in the middle of nowhere. i wont mention who hes with because i want my pain shared with as many vodafone users as possible. despite being a new phone it drops out continuously....not happy!! get you act together after all you are a multi-million dollar company. i am on a plan and will be for the next 12 months otherwise i would just switch to you know who grrrr
7 Jan 2011 08:40:18 AM: Funny thing is, my phone says it is getting 5 out of 5 reception, although I still get the dropouts, static, and reception issues. It isn't my phone, as my partners works perfectly here at the same location.

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11028 Someone from QLD thinks vodafone is signal drop out, No customer service at 7 Jan 2011 08:35:00 AM
Have been trying for 2 days to talk to customer service....poor connectivity, always busy holding for an hour....when I did get through..forwarded to people that cannot help me all I need is a replacement phone as mine got wet and died, using the wifes to try and get hold of someone...been to shop in hervey bay, they are not interested just keep telling me to ring 1555 customer care...as soon as my contract ends vodafone can shove it where the sun dont shine
Irate customer...Qld

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11027 Someone from NSW thinks vodafone is ONGOING SERVICE ISSUES at 7 Jan 2011 08:33:02 AM
I use my iPhone as a business tool! Vodaphone has proven to be the worst mobile service I have ever used particularly in the last 3 months. Calls constantly drop out, the data is weak and not always available and basically I do not get the service I am paying for. I sometimes have to call back the person I am conversing with up to 10 times to finish a converstaion and in the end just give up.

Sometimes, calls go straight to my voicemail even though full signal strength is showing on the phone screen.

Sometimes I dont receive voicemails for hours or even days later. One time my messages didn't arrive for at least 4 days late and I received 6 messages in one go.

I want OUT ASAP and I should be refunded my monthly fee for at least the last 3 months.

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11025 Someone from NSW thinks vodafone is Major Fail! at 7 Jan 2011 08:31:07 AM
We have complatined to Vodfone so many times via the local store and also via phone (except the phone kept dropping out) and then consistantly dropping out, then we went to the store and complained to them, the lady at the Vodafone store was wonderful and exceeded her customer service duties (3 consultant) explaining to us that she is sick to death of what the staff were also being put through from Vodafone. We purchaced Vodafone Broadband and internet for the coverage and great deal we got with them as my Husband is at Uni, we have drop out in the middle of his uni assignment thankfuly none have been late because of this, he is unable to use the internet for study also due to the one bar of coverage. I am also trying to run a party plan business from the internet and it keeps dropping out. We were in the Good Zone when we purchaced this internet and Mobile phone Plans! I could Keep going on alllll day with the issues we have had!

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11024 Someone from NSW thinks vodafone is FINALLY GOT THROUGH at 7 Jan 2011 08:24:22 AM
OK I finally got through to vodafone and requested my handset be unlocked. I was told I had to pay $75 for this. I have been with vodafone for 78 months and I have paid them enough! They say they are very aware of this site, and that all you other people have been contacted to "resolve the issue". Is this the truth here? I bet not. Apparently he said if you post your mobile number on here, they will contact you. I am a bit uncomfortable posting my mobile number on here and Im sure Im not the only one. They want to resolve my problem, then unlock the handset without charge! I've paid Vodafone enough over the last 78 months, I should not have to pay this as well. THAT would be the ultime sign of "goodwill" from a telecommunications network! Another issue is the accents. Even the supervisors, I said "Im sorry it is very hard to understand you" to which I got a reply "I am also human even if I am not in Australia". ARGH!!!!
7 Jan 2011 08:28:28 AM: They credited my account with $50. Wow, a lot of use that will be when it can't be used as it should. They are just scared, I told him I wanted to move to optus, and he knew I meant it!
7 Jan 2011 08:58:18 AM: I find it extraordinary that the VF operator asked you to post your number on a public website so they could contact you and "resolve the issue". That is just pure bollocks, certainly not custromer service.
7 Jan 2011 10:19:14 AM: I was told to do the same thing or to give them my email address so that "someone could contact me". I gave them my email address (had to repeat it 15 times until they got it right and yet still haven't heard anything - WHAT A SURPRISE!!!!
7 Jan 2011 04:53:18 PM: I was charged $50 to unlock my iPhone from overseas and I've been with vodafone for 6 years and have paid them thousands of dollars. They're bloodsucking money grabbers.

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11023 Someone from NSW thinks vodafone is Pathetic at 7 Jan 2011 08:14:04 AM
I am new to australia and had been using Vodafone previously overseas. While I was not completely happy with the services they offered there, I find it even more irritating here. Most of the times I fail to get the connectivity voice or data. Other issues include frequent call drops, loss of connectivity during the call and no network coverage for voice and data while travelling within the city.

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11022 Someone from SA thinks vodafone is PREPAID ACTIVATION at 7 Jan 2011 07:58:24 AM
I work for a retailer and have been trying to activate a prepaid service for a customer for 3 days now and have still had no luck whatsoever we've tried numerous sim cards both online and over the phone and they won't let us activate them at all at the moment. Both methods keep erroring out. So far I've been on hold for 15 minutes now and the F$#@ING Call just got disconnected.

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11021 Someone from NSW thinks vodafone is Keeps Dropping Out at 7 Jan 2011 07:58:22 AM
Costantly drops out, if I had of known these issues 2 months ago we wouldnthave signed up at all, but we were with optus which is just as bad. I hate Telstra having the monopoly and dont want to give them my business directly so what other option is there?
7 Jan 2011 07:59:05 AM: Virgins been pretty decent to me.

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11020 Someone from NSW thinks vodafone is Three Is Crap at 7 Jan 2011 07:29:43 AM
Since April 2010, four months after signing with Three (and three months after Three and Vodafone joined), I am lucky to get connection. Even when I have full connection, I am lucky to be able to make or receive calls, even connect to anything. OMG 9 months and its gotten worse.

Before that, I had perfect connection except at home (which I knew would be the case when I took on the service). In the last three months, I have seen my service go down, down, down. From full service on the train line in Sydney to four bar to three bar to two bar to one bar. NOW, I am lucky to get roaming in the inner city area.

I've spoken with Three, their comment - Its your phone! WELL, I went into Apple today to have it tested, guess what, there is nothing at all wrong! All I wish these telecommunication industry providers would do is take responsibility. HAHAHAHAHAHAHAHA its like asking a rock to move. Talking to India is another impossible situation. They have noooooo idea. If you talk to them, be assert and advise them that you will only talk to the Australian call centre (yes, they do have them!).

Anyways, I am not trying to get my service with Three cancelled. Wish me luck! Its going to be painful.!


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11019 Someone from NSW thinks vodafone is horrible at 7 Jan 2011 07:13:43 AM
QUESTION??? I complained in december (the 26th i believe) about handset and network issues. Since lodging the complaint Vodafone have replied asking for bits of information (i.e. date and times of dropped calls) and admitted that the network in my area (southern sydney ) has failed. Despite this admission they wont reply to me with a solution, the last two emails have simply been them asking the same information over and over i.e. requesting my pin number (which they have asked for three times - you can see it in the reply history of the email) and asking about fault information which they already have. Has any one else had this? At what point do you go to the Ombudsman??
7 Jan 2011 07:16:18 AM: Go to the Ombudsman now and lodge a complaint. Once vodafone sees a complaint from the TIO they will actually start trying to resolve your issue because if they don't they get fined.
7 Jan 2011 07:19:37 AM: cheers, sick of the run around - just want the service i pay for.
7 Jan 2011 04:57:35 PM: I went to the ombudsman today because I went into a vodafone store the check when my plan ran out so I could move to telstra, and she tells me that vodafone have added an extra 3 months to my plan without telling me and I can't get out until April but couldn't tell me why. Phoned the ombudsman straight away and they're now investigatng it. Call them as soon as you can and lodge a complaint they are really good.

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11018 Someone from NSW thinks vodafone is Worst mobile phone network I've ever been at 7 Jan 2011 07:01:53 AM
I was in for 24months contract where I can not use the worth of my money, poor reception, consistent call drop out and everytime you call the customer service, you have to wait a long time. I signed in last August 2010, not knowing the crap out of vodafone. On my first 4 bills, I was also charge $10 over each bill of the agreed contract. I just want to return the phone and go to the other network, Vodafone is so crappy.

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11017 Someone from NSW thinks vodafone is Customer Service & Coverage.. at 7 Jan 2011 06:42:28 AM
I signed a contract with Vodafone on 5th December 2010, with the new Nokia N8.Before signing I asked the girl who served me if I could get coverage in my area. She showed me a map that said my area had good coverage so I went ahead and signed. Within hours of having my phone I realised that the coveage wasn't that good inside my house, but was reasonable outside. So, I didn't complain. Until, the Nokia started turning itself off and was getting harder and harder to turn back on...On the 22nd day after I had the phone I could not turn it on at all. I went to my local Vodafone shop and was told the only option I had was to send my phone away for repair or if unable to repair it would be replaced... This process could take up to 6 weeks.... I offered a "loan phone" while my phone was away. I asked if I would still have access to my social networks on the "loan phone" and was told, they only lent out simple phones,so probably not. Even though my contract included free access to social... The girl then proceeded to get out a Blackberry Storm... Hmmmm, real simple phone hey?? My next questions were obviously too difficult for her to answer so I ended up talking to the "manager".. He seemed more interested in the computer in front of him than answering my questions. I took the Blackberry home feeling really annoyed that the staff we totally not interested in my problems. So, I called and made a complaint against the store manager and one of the staff for their lack of knowledge and nil car factor for my problem.. The Blackberry wouldn't turn on till the next morning after a full nights charge. When it did turn on I was unable to make or receive calls on it as it would cut out and disconnect every single time. It was in SOS mode most of the time.... Not only this, but the Blackberry was full of all the previous persons emails, contacts, sms's, & photos. Disgusting!! After 2 days of his phone I tried calling customer care, was kept on hold for 22 minutes, then the phone disconnected. GREAT!! Tried calling every store in my region but not one answered their phone.. Decided I have to sort this out, so got the kids in the car and headed to my nearest store. Fantastic, the same manager and staff were working and they remembered me...I'm sue of it. I tell them, this phone is useless to me. "Do you want a different one?" the manager asks. "No, I want to cancel my contract, I was told I can do so if I don't get coverage as I can't be charged for a service I'm not receiving"... "We can't cancel in store, you'll have to call customer service." says the manager.. " I would call customer service, but it keeps disconnecting, can you call them from your in store phone for me?" I say. " NO, our phones are down today, you can use a pay phone"........ARE YOU JOKING, A 1300 NUMBER FROM A PAYPHONE, YEAH RIGHT!!!! I'd had enough. I needed a reliable phone. So, I went straight to Optus and signed a new contract, ported my number over and received FANTASTIC service and couldn't be happier with the coverage. I was also informed there that Nokia have a 30 day replacement guarantee on all their phones if they have a manufacturers fault.....VODAFONE DIDN'T KNOW ABOUT THAT OBVIOUSLY! Not that you would expect them to, they don't seem to know much at all!! Now, I hve called customer Care from my new phone that doesn't cut out. After 17 minutes on hold I spoke to a women who I could barely understand her english. She wanted to put me through to tecnical assistance or something. I told her it was too late, I had already ported my number, now I wanted her to cancel my contract. She had to speak to her supervisor who was on another call at that moment. How convenient. I was told I would get a call back within 2 hours. That was 24 hours ago!!!!!! Sorry for the long spiel, but i'm so annoyed. Will keep updating on my progress.
7 Jan 2011 07:42:33 AM: Wow I used to work for a telco and I find that service just simply unbelievably to understand. EVERYONE who works in ANY telco would know that Nokia has a 30 day early life failure policy, so if you can see the fault you get a new one straight away. If not you could take it direct to the Nokia service centre or the Vodafone centre both in NSW and have it replaced or repaired in 1/2 hours.
There was actually a KNOWN issue with the first release of Nokia N8s. ALL of them would FAIL after the first change - ie. not turn back on. The staff there should have definitely known about this issue and replaced the phone immediately.
It frustrates me when I worked so hard in this industry for 5 years to do the right then then I hear bad stories like this - depressing.
7 Jan 2011 08:53:00 AM: That is a terrible experience you were put through. You must have been frantic with frustration. I have had the same sort of bad experience with VF staff. Maybe they have a really high staff turnover and the newbies just do not seem to know their product, or just do not care?
What is it about the Telco industry that they cannot seem to get their collective business act together ????

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11016 Someone from NSW thinks vodafone is 100% at 7 Jan 2011 06:41:30 AM
i orderd a iphone 3 about 4 weeks ago hoping it would come before christmas but i got told that i would have it last week of dec, They now can f****** tell me that i wont get it within another 1-2 weeks and im ment to be cool about that, trying to get on to talk to a australian is like trying to find a needle in a hay stack, heres that catch the needle is made of glass i wanted my iphone as a part of a christmas pressie but now christmas is gone good on you vodafone doing wat you do best stuffing up congrats for wrecking my christmas

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11015 Someone from NSW thinks vodafone is 1555 at 7 Jan 2011 06:41:18 AM
adding to my previous gripe about "costing me jobs", now I cannot even speak to customer support. All I get is "Hello, this is Punjabi, how can I help you?", then when I speak, nothing. A few seconds later I hear "There is too much background noise, please call us from a quieter location, thankyou." All this time I am sitting in my lounge room in perfect silence. Problem - NOT at my end. STOP with the outsourcing Vodafone, this obvious greed is impacting on your customers. "Lara" sounds clear, but nothing else does .... hmm how convenient! If the CEO of Vodafone reads this, you are about to lose a 12 year customer. FIX the issues at postcode 2213. PATHETIC!!

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11013 Someone from VIC thinks vodafone is TOTAL FAIL ! Execs should be knee capped!!! at 7 Jan 2011 06:06:00 AM
Vodafone decided to lock my online account for no reason. I was able to log on to the website last night and tried again today and it wouldnt work, kept telling me my number is locked. I couldnt have used a wrong password as my passwords are automated through firefox and i doubled checked to make sure it was the same.
Customer care couldnt explain to me why it got unlocked.
My bill is due on the 27th Jan and i wanted a break down as to why its showing $128 and she couldnt explain to me that either and said i would have to wait till the 11th !!

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11012 Someone from VIC thinks vodafone is last chance fail at 7 Jan 2011 06:00:15 AM
My wife has complained for 6 months that she can't send text messages from home and now has to use the landline to make all calls from home as it never works. complained to the TIO and waiting on VF to contact me. Last night I thought I would call them to fast track my exit. First call - technical issue. 2nd call dropped out. 3rd call on hold for 57 minutes (where is the call back feature ) Finally got through to be told I am a business customer and I need to be transferred. The guy said he would transfer me to the queue, when asked how long he said unsure but they are closing soon!
I asked to have a call back, he said would you like me to call you back tomorrow. Why I asked so you can place me in the queue for business as you cannot help me, wouldn't it be better if the business section called me back. He thought that was a good idea !

Over it and just wanting to fast track my exit but of course can't do that as I can't talk to them

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11011 Someone from QLD thinks vodafone is Degraded Signal Strength at 7 Jan 2011 05:59:47 AM
I used to have good signal strength at home, but over the last couple of months the signal strength at home has degraded to almost nothing. Still get OK strength in other places. Have tried contacting Vodafone, but they claim the problem must be my phone.
7 Jan 2011 07:29:21 AM: Funny how they always try and blame the phone. Not their own network..

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11010 Someone from NSW thinks vodafone is COST ME JOBS at 7 Jan 2011 05:59:36 AM
VODAFAIL is so pathetic! Their reception issues have cost me jobs. I ring prospective employers and all they can hear is static and then only to be disconnected. Are Vodafail going to pay my rent and bills and stock my fridge? I think not. I have been with vodafone 12 years now, but since they outsourced to overseas their service has become pitiful. How many more jobs is this useless excuse of a "service" going to cost me. Vodafone, please explain to my kids why they are going without because you morons cannot do your jobs!!!

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11008 Someone from NSW thinks vodafone is Total Fail at 7 Jan 2011 04:24:35 AM
No reception all day yesterday, and most of today. Couldn't connect anywhere at any time. Hopeless.

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11007 Someone from ACT thinks vodafone is Above ground fail at 7 Jan 2011 02:34:30 AM
I get more reception when I'm a level below ground in the break room at work, than I do in my bedroom above ground. And even then I'm lucky to get any reception.

How does that work?

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11006 Someone from VIC thinks vodafone is Fucked at 7 Jan 2011 01:53:36 AM
Vodafone is fucking fucked. Deactivated my fucking mobile this morning for no reason then reactivated in the afternoon. Can't give me a fucking reason why!!!
8 Jan 2011 09:18:46 AM: Sorry to here that mate!! But swearing aint gonna help!!

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11005 Someone from SA thinks vodafone is Ultamate Fail!! at 6 Jan 2011 11:21:49 PM
There has been no signal for me ALL DAY. I have been at a friends and i needed to contact my mum but i obviously couldnt because there was not coverage. What if someone was in an emergency and they needed to call 000 and they had no reception?? This is quite dangerous!!

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11004 Someone from NSW thinks vodafone is run by a bunch of morons. at 6 Jan 2011 11:18:27 PM
Vodafone is still trying to hide all their problems, they cannot keep up with the increasing demand. their networks and customer service networks are not suitable for such high demands. if they cannot provide a fair service, why are they being allowed to continue to fraud their customers?

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11003 Someone from QLD thinks vodafone is Total at 6 Jan 2011 11:01:35 PM

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11002 Someone from NSW thinks vodafone is If I could actually pay them to never have to think of them again I would at 6 Jan 2011 10:46:47 PM
After a year of drop outs, poor reception, useless data coverage I finally changed my telco.

Happy to pay the exit fee and final bill - IMPOSSIBLE!!!
The store can't cancel the contract - you have to call customer service.
45 minute wait on hold - I get told the contract was already canceled when my number was ported (apparently the store did not have this information), told to just wait for the bill.

Receive notice of bill in email, click on link to pay bill and I have to enter in the amount to pay - I have no idea, and I have been blocked from entering the myvodafone website now because I am with another carrier.

Call to find out how much to pay, wait for 10min on hold then use call back option (will be 30-40 min) - 2 days later no callback

I call again, this time 40min on hold - your bill is $89.83 I am told, now you can pay it.


I try to pay online and get a message telling me the information is wrong, you have to call 1555 - (now clearly this number is not the right one for me now) - another 40 min on a $1 a minute 1300 number coming up, awesome!!!


Can not wait to get a reminder notice and probably a late payment fee.

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11001 Someone from NSW thinks vodafone is fail as at 6 Jan 2011 10:41:15 PM
no 3g coverage what so ever. over vodafail, paying money for nothing. i want compensation. they continue to sign customers up when they clearly know they cannot provide them a fair service. they cant even hire enough call centre attendants to keep up with the amount of complaints they are recieving. bunch of frauds. ACCC should act now. all these clueless consumers signing up for a service which they don't even recieve.
vodafone should be ashamed. stealing money off consumers.

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11000 Someone from VIC thinks vodafone is FAILED / 3 at 6 Jan 2011 10:36:52 PM
6 Jan 2011 10:39:13 PM: Here here I agree, and the call centre is also in India
7 Jan 2011 07:17:49 AM: are'nt they the same company
7 Jan 2011 07:50:39 AM: 3 and vodafone both merged in VHA, but they use completely different towers and roam off different networks also, so the network is different.
If you check the three.com.au website and vodafone.com.au website and search for the coverage maps you can see that they are currently still offering different coverage. The coverage should be completely moved and improvements finalised by 2012 but what I understand from the stuff I've read online
8 Jan 2011 09:16:55 AM: Furthermore... I now seem to roam more on Voda 2G than stay on 3s own 3G network...

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10999 Someone from WA thinks vodafone is 100% FAIL IN ALL AREAS at 6 Jan 2011 10:30:42 PM
I can't even speak to an australian customer rep! so i have to spend a painful 20 minutes trying to disypher what the rep has just said..

Then I went on a holiday for over a week in a 'vodafone coverage area' with NO reception! So i had missed voicemails (as nobody could contact me)from another job of mine asking to work!

I recieved christmas messages and pictures a WEEK late.

Today 06/01/2011 i tried calling vodafone 3 times and was left on hold with no assistants for over 25 minutes when they asked me to call them regarding a new plan and phone! So i called the 1-5 number at 4.30 and in an automated message from Lara they ask if they can call me back in 10 minutes. My phone is yet to ring..it is now 9.29PM

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10997 Someone from VIC thinks vodafone is Poor Reception at 6 Jan 2011 10:16:15 PM
I live in Melton, i have reception in 3 areas in my house if I step either side of these areas the phone drops out. I have trouble sending sms everywhere. Picture messages always fail to download. The only place i have decent reception is at work which is Yarraville. The reception is crap all over Melton yet I was with vodafone 3 years ago and the reception was great. I moved to Optus which was horrible with over charged bills and forever increasing costs. Hence why I moved back to vodafone. I probz should have gone to Telstra.

Seems there is big problems in Australia with all forms of comunications and there service/customer service. The really needs to be some sort of ass kicking.
9 Jan 2011 04:44:01 PM: I know what you mean. I am in Melton too, and if I hadn't racked up over $100 in credit I would change tomorrow!
11 Jan 2011 06:41:52 PM: problem is Telstra is to expensive and you have to have a nextg comaptible phone so your limited the crap they offer. Why dont they just upgrade the tower in Meltron if they know its so bad, hell there is 2 towers I can see from my house. Obviously nothing to do with vodafone.

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10996 Someone from WA thinks vodafone is Megafail at 6 Jan 2011 10:16:02 PM
Guys I am paying $79 a month for nothing
can't get any call, can't call anyone .
I don't understand Why am I paying to them.
They have sponsered our cricket team now thats why our cricket team also losing coverage these days.

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10995 Someone from QLD thinks vodafone is WHERE IS ACCC???? at 6 Jan 2011 09:40:36 PM
These 10,000+ consumers demonstrate a total failure to perform by VODAFONE so WHAT IS OUR NATIONAL WATCHDOG DOING?????? Wake up ACCC & all our State Govt Consumer Departments!!! What the hell do we pay you guys for but to protect us from parasites like this ripping us off on a massive scale. If VODAFONE were a small car yard they would be on 60 Minutes same day and have government ministers shaking their fists but somehow there are 2 entirely different sets of rules. But listen to this.... ACT NOW OR WE WILL SACK YOU ALL..... What other product in the marketplace is allowed to make consumers pay more BY FAILING TO PERFORM?????? mmmm... the banks come next ok!
6 Jan 2011 10:02:52 PM: Make that 11,000.
6 Jan 2011 10:36:26 PM: 11,000 out of 4.5 Million, that's like totally 0.2% of the customer base !
6 Jan 2011 10:45:07 PM: 11,000 people have taken the effort to search for this website and post on it. There is always a silent majority and all 4.5 million customers are not aware this website exists. 110,000 people have visited this website so by your logic that would make it closer to 10%. However if Vodafone is confident these issues only affect the people who post on this website them maybe it should inform all of it's customers that this website exists.
7 Jan 2011 07:34:29 AM: You raise an interesting point about double standards by politicians and the so called crusading TV shows. If companies are large and can advertise on the TV station they seem to be immune from scrutiny. The little operator gets crucified but large companies other than banks and sometimes Telstra
7 Jan 2011 09:07:41 AM: Once they have you on contract they have you by the balls. They will make you jump through hoops and perform like a circus clown to break the contract.
Ha ha, that is if you can even contact VF in the first place !
Most of the government watchdogs like ACCC are toothless, they have buggar all power and the big companies know it.

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10994 Someone from NSW thinks vodafone is ridiculous at 6 Jan 2011 09:24:31 PM
long gone is customer service.
30 min wait whilst listening to untuned radio to speak to a person in indian call centre who then explained to me they were extremely busy due to the merger of 3 customers... what crap. then i was told she would put through to another line so i could activvate my new sim. Aftter my transfer went through finally, the message said it was outside of business hours please call back and it hung up on me!
I have ignored the 30 or so dropped calls a day, thinking that was the price i had to pay for an "unlimited" service.. it never works. now i have iphone4 and cant get it working. silly me for resigning with what used to be a great company. now they are greedy.

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10993 Someone from WA thinks vodafone is MEGA FAIL... at 6 Jan 2011 08:54:22 PM
I work in Cannington... Cannington is a "service" area right now, although it does not state that on their website. I'm self employed and loosing business because my clients cannot get through to me! I phoned Vodafone.. I asked the call centre man where he was (if he was in Aus) He said he was based in Mumbai, India. How am I supposed to explain to him that my phone does not work in Cannington????
7 Jan 2011 09:23:40 AM: I live in Cannington, do they really consider this a service area? If so that is a joke. Luckily I do not have a business that can be affected by Vodafone.
9 Jan 2011 03:54:20 PM: Also live in Cannington, have to get in my car and travel to text and call pple!! Vodafone says they have full coverage in my area!?!? What a joke!
11 Jan 2011 01:56:09 PM: Cannington is a major issue. apparenty they are working on the network and are doing upgrade work. The work started on 4th jan and is supposed to end on 4th feb. This information I got when I called Voda to complaint. Best part was that initially the rep told me I will have to leave with the problem till the maintaince work is being carried out. Finally they offered me $100 compo that is after numerous phone calls(which I hang up after being put on hold for hours) and email that i still have not received a reply. Worst customer service

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10992 Someone from NSW thinks vodafone is embarrasing at 6 Jan 2011 08:51:51 PM
Jan 6. 9PM wanted to make a call - no coverage in Rockdale area. Now is 10:50PM still no coverage.

A relative of mine traveled home alone being quite a bit ill. I want to reach to her to know if she had a safe trip to have some peace of mind, but I simply cannot. What if she had a difficulty and needed to reach to me?

Imagine my feelings now, "sitting on needles".

If this is a tech maintenance they could've notified somehow about the outage time frame just for common courtesy sake.
Otherwise, this is simply outrageous.

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10991 Someone from NSW thinks vodafone is 100 fails at 6 Jan 2011 08:40:32 PM
I have signed up online with the autoclub membership for a $29 cap over a 12 month period. As an NRMA member I am supposed to receive 10% the total cap and also am entitled to the first three months free. I also purchased the Mobile Cover Me insurance for $10 a month.
After receiving my first bill, I found that I am connected to a $29 cap over a 24 month period and did not receive the 10% off nor the first month free, and I was not cover by the mobile insurance.
I have waited on the phone twice for 45 minutes and then the call hangs up. The first call that manages to reach account enquiries result in the phone being transferred to sales because apparently the information was incorrectly entered when I purchased my phone and plan. When the operator in sales finally answered she laughed at my problem and said that she was sorry but had to transfer me back to account enquiries however she would put a big note explaining what to do. So she re-transferred me to account enquiries and after 1 hour the reception died.
So I decided to try the next day. After getting through to account enquiries she was ready to transfer me, this time to account activations. 24 minutes later, my new BFF Lara says there's a technical difficulty and will have to call again later, and abruptly hangs up.
For the rest of the day I tried again and again. Numerous times getting the option for Vodafone to return my call 'in about more than 30 minutes' but 2 hours later, still no call back and so I try again.
The final call of the day began at 7pm but this time Lara did not ask if I'd like a call back, so I waited.. had dinner.. waited.. fed my dog dinner.. waited.. watched some tv.. and am still waiting. It has now been 3.5hrs (10.30pm) and I am surprise surprise, still on hold.
My brother decides to try to call customer care and finds that pretty much every enquiry service is only open between 8am-8pm.
I guess they weren't planning to tell me that they were closed and not intending to answer my call, even though Lara says 'hang on, we'll be with you really soon'.
7 Jan 2011 07:55:31 AM: Try heading into a retail store. I know that sales staff are able to activate the mobile insurance for $9.95 a month in store with just a few clicks of a mouse on your account.
Sales reps also have a different number to call. It is still for a team based in Mumbai but the wait times tend to be shorter and they should make the call for you. Still leave yourself an hour though if you go on a weekend when they get a lot of calls from retail staff

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10990 Someone from VIC thinks vodafone is Useless as tits on a bull! at 6 Jan 2011 08:39:00 PM
Lived in Melbourne then moved to east gippsland in Vic and don't receive any coverage anywhere I go! Have spent hours on the phone to customer care and have had nothing resolved! I am using iPhone 3Gs
7 Jan 2011 08:56:01 AM: what area of gippsland?

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10989 Someone from NSW thinks vodafone is Extreme at 6 Jan 2011 08:38:33 PM
Always not connectable, cannot dial out even in the City area. Although with full bar of services, people can't contact me or I cannot dial out. Therefore I have loss alot of business due to Voda fail. Tried to ring vodafone customer service for setting up global roaming, but waited for an hour the line disconnected itself, I tried 3 times but still without any responds. Going overseas tomorrow but still cannot get in contact with Vodafone to set up my global roaming, don't know what I should do.

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10988 Someone from SA thinks vodafone is customer support isn't at 6 Jan 2011 08:20:10 PM
35 mins on two attempts to reach them about this. Gave up.

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10987 Someone from SA thinks vodafone is Unreliable when important at 6 Jan 2011 08:19:12 PM
6 hours for emails to reach me from iphone to my iphone, both on same Vodafone plan.

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10986 Someone from NSW thinks vodafone is Gonsky! at 6 Jan 2011 07:58:56 PM
For years I have had between zero bars to maximum of 2 bars of reception on each of my different handsets that I've had at my holiday house at Jervis Bay. (Definitely not a problem with the handsets). I put up with that. As for Sydney, I always seemed to have more dropouts & bad quality than all my friends on other networks. I put up with that as well. Recently I just discovered that I have been missing calls altogether, the calls had not even registered on my handset. I didn't believe this at 1st but when I check my friends call logs on their handsets, I confirmed this. I have blissfully been unaware of this and believe it's been happening for a long time, This has now officially become beyond a joke. I will be making a complaint directly to the Telecommunication Ombudsman next & will try to get out of my contract. I don't want credits or a free handset to stay on their network. Communication is a key aspect of life & when this is being disrupted, one has no choice but to take action. Loyalty goes through the window. I sincerely hope Vodafone sort out all their Network issues, but I won't be staying with them anymore. Ta ta Vodafail!

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10985 Someone from NSW thinks vodafone is Bad... but have one last chance to redeem... at 6 Jan 2011 07:44:36 PM
While not as bad as what you guys all sound like you are suffering, im simply trying to get my hands on a HTC Desire HD on a cap plan for 12 months.
Ive been to the store 4 times in the last 6 weeks, and on the phone twice and waited on hold for over an hour each time.
Order of fun:
First store visit: No stock.
Second store visit: Closed for renovations.
Third store visit: Problem with the computer - cant select the desire HD.
Call customer assist for upgrades and wait more then 1 hr: The problem the store had was more then just the store - was vodafone australia.
Call customer assist for upgrades and wait more then 1 hr AGAIN: Cant ship to PO Boxes - first excuse was 'we use AaE'. Sorry but i get AaE deliveries weekly to my po box... Second excuse was 'we need someone to sign for the parcel'. I have to sign for the all the time anyway and its no big deal (at the post office). Guy hung up on me.
Fourth store visit: Yep we have stock we can select it, but weird, none of our upgrade requests are being processed.

I should point out that its a 45min drive to the nearest vodafone store for me, and then home again... and thats 4 times now.
I will go again this saturday, and if they cant, FINALLY provide me with a phone upgrade... ill be leaving and never looking back. Hello Telstra please take me back again :D.
6 Jan 2011 07:55:18 PM: oh gosh......why go back again? That sounds so horrible, and you were trying to BUY something from them. HTC desire HD may also be overrated....especially for the trouble you've gone to, AND you can't be sure it'll work properly on their network.
6 Jan 2011 08:18:20 PM: Actually not shipping to P.O boxes is the standard for ALL courier companies in Australia, and as with any contract you do need to be there to sign for the phone as by signing for the phone you are commiting to the contract. As much as I hate Vodafone atm, what you have described (at least the two points I have re-raised), are standard in Australia.
6 Jan 2011 08:19:33 PM: http://www.scorptec.com.au/help/delivery/

"Most couriers also do not ship to PO BOX delivery address, so for large items or goods sent via couriers we do not recommend customers to use PO BOX as delivery address, it must be a physical address. "

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10984 Someone from NSW thinks vodafone is Wrong Ccharges +Drops at 6 Jan 2011 07:43:26 PM
This is the third time i have received a bill out of my contract.My contract is for 49 a month and the bill come for more than 300 dollars,completely out of the conditions of my contract.Also i have my daughter working in Canberra and is impossible talk to her becouse the call just droop constantly.Also this problem hapen in locals calls making no worst to have a mobil with vodafone service.Pleasr i need help,becouse they constantly are abusing me.

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10983 Someone from NSW thinks vodafone is Fail Whale at 6 Jan 2011 07:30:13 PM
Drops outs. Poor reception everywhere. Crappy customer service. And stupid "free" messages sent to me at 1 in the morning!

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10982 Someone from VIC thinks vodafone is Again at 6 Jan 2011 07:29:29 PM
They are useless, went to the country (Maldon) for xmas...no reception and then the beach (Seaspray) over new years and none there either. Go to the website to complain and get:

"Apologies, but our email form is temporarily out of order.

To talk with someone directly, please call 1555 from your mobile or 1300 650410 from any other phone.
You may also wish to view our full list of contact numbers for specific enquiries."

CRAP Vodafone...CRAP!

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10981 Someone from NSW thinks vodafone is FAILED!!!! at 6 Jan 2011 07:23:47 PM
I can't believe i just received a msg which had been sent at 12.03AM !!!!! it is now 9.20 PM !!!! WT....? this is totally unacceptable - i pay good money for a serrvice thats NOT being delivered. I have just found out that although i pay full cost for my service i only actually receive 20% voiceSMS... my phone rarely has coverage - most days when i go to make a call or txt there's no coverage & im only allowed EMERGENGY CALLS ONLY !!! this is what im paying for apparently & im far from happy about it..

Vodaphone is providing me with 20% coverage - this being the situation - i believe that i should only be paying for what im receiving! 20% of the total cost.. 20% for 20% !!!!!
7 Jan 2011 06:00:30 AM: Dont be ridiculous,such an outcome would be totally fair and reasonable!
not what vodafone is about

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10980 Someone from WA thinks vodafone is useless at 6 Jan 2011 07:18:47 PM
phone is sending out wrong id number,cannot be heard by the person im calling.cant recieve sms and more besides.spent 4 hours on the phone to them,promised call back within the hr,no chance!.am leaving after 8 yr with thousands spent and highly recommend everyone do the same as severely out of pocket now and they are of no help in the matter.!Worst company i ever had to deal with.

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10979 Someone from QLD thinks vodafone is Long Waits at 6 Jan 2011 07:17:06 PM
Have tried to get in contact with customer service 3 times now and there is only so long you can wait on a phone. Today i spent four and a half hours on hold. First call i was on hold for 2 hours and had to hang up as i had to pick my wife up from work, then the second call was 2 hours and 52 minutes and that was as long as i could wait. All 3 calls i didn't even get to speak to an operator. I have all this on video and have had enough!!!
6 Jan 2011 11:40:05 PM: You detailed 2 calls, totaling closer to 5 hours, but keep mention 3 calls... Credible story broseph.

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10978 Someone from NSW thinks vodafone is Get over it at 6 Jan 2011 07:03:47 PM
I'm not in a mess, does everyone who have complained on here actually know how pathetic you guys are? Before the media, and before this crappy website was developed, did you once complain about coverage? Did you try to discuss the issues with Vodafone? Or do you just want to be a follower and jump on the bandwagon with everyone else? Why sign up with Vodafone in the first place if you know that the coverage is not the best? You get what you pay for. The coverage I have is not that good, but I chose Vodafone over telstra, because testra are complete twits. How about the creator of this site, makes a site about telstra? or is the creator a telstra employee? Here is a suggestion for the nake of the site about Telstra - HELLstra.com - I'm sure there will be a lot more complaints on that site than this on will ever get, and who knows, this comment probably won't even make it. Give Vodafone a chance to fix the problem, it can't be done at the click of a finger, but their webiste does state it will be done on the next few months - http://vodafone.custhelp.com/app/answers/detail/a_id/3730
6 Jan 2011 07:08:39 PM: So why are they still signing customers up? and why are they charging customers for a service that doesn't work?

Sorry, but the only one that is pathetic is you for coming to this site to post your little rant. This site was created so those that have been experiencing problems can see they are not alone, but you came here to troll like some vodafone employee trying to save their job.

Telstra doesn't suffer any of the coverage, dropouts, and network failures that Vodafone suffer from. The only thing Telstra and Vodafone have in common is the pathetic call centres/in store sales people.
6 Jan 2011 07:16:43 PM: Answer me this, why are people still wanting to sign up to Vodafone?
6 Jan 2011 07:20:27 PM: Because not everyone is not aware of the problems, because Vodafone are not informing customers as they sign u of the major problems their network is experiencing. So people still sign up thinking '''oooohhhhh they are the cheapest out there, but I am sure it will at least work''' ... When in fact it just doesn't work.
6 Jan 2011 08:33:57 PM: you obviously havent been with vodafone have you?
these problems have been going on long before the site was created. just gives us a chance to express ourselves and maybe they will take the hint... eventually.

get off the site, why dont you start your own telstra hate mail and leave us to ours.

6 Jan 2011 08:35:17 PM: @ 6 Jan 2011 09:03:47 PM: I'm not in a mess,..........are you sure???............. does everyone who have complained on here actually know how pathetic you guys are?...........huh? not totally sure what you mean?............. Before the media, and before this crappy website was developed, did you once complain about coverage?...............yep all the time for me and I know many others as well, simply not satisfied with Vodafail's performance.......... Did you try to discuss the issues with Vodafone?............many time via 1555 and their facebook page............. Or do you just want to be a follower and jump on the bandwagon with everyone else?..........nope I am a leader and wear my underpants on the outside........... Why sign up with Vodafone in the first place if you know that the coverage is not the best?...........it has got decidedly worse over the last 6 months............ You get what you pay for...........ahhhhhh, that little chestnut.........so similarly if I purchase a Merc rather than a Nissan, the Merc deserves to get me to my destination as it cost more, right? The coverage I have is not that good,..........honesty is a good policy........... but I chose Vodafone over telstra, because testra are complete twits........name calling, again........ How about the creator of this site, makes a site about telstra?...........How about the OP of this thread make a site about telstra?.............. or is the creator a telstra employee?......No he is not! Here is a suggestion for the nake of the site about Telstra - HELLstra.com - I'm sure there will be a lot more complaints on that site than this on will ever get, and who knows, this comment probably won't even make it...........there is your challenge, off you go. Give Vodafone a chance to fix the problem,......they have had their chance........... it can't be done at the click of a finger, but their webiste does state it will be done on the next few months - http://vodafone.custhelp.com/app/answers/detail/a_id/3730 Exactly when???
7 Jan 2011 06:10:33 AM: Hey genius,this site was set up after vodafone tried to rip the creator of this site off. They sold him something that didnt work and refused to release him from his contract. He also had a hard time getting thru to customer service and getting a resolution, THAT IS WHY this site was created!!
I certainly never had problems with vodafone until 18 months ago. I didnt shop around for the cheapest,I was always happy with evry aspect of vodafone until then.I previously reconmended friends,family and colleagues join vodafone because it was a good network.
Get back to work at vodafone and serve some customers
7 Jan 2011 09:36:03 AM: To the original poster-
"Give Vodafone a chance to fix the problem, it can't be done at the click of a finger, but their webiste does state it will be done on the next few months " Many people,like me, pretty much only have mobile phones in case of emergencies-AND-in case the landline isn't working.Do you understand that we can't wait for some unspecified time in the future for the service we are paying for to be fixed? And VF is not helping by signing up even more people, lured in by what seem good deals,further overloading the network, and then the new customers are then further overloading the network trying to get through to customer service.

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10977 Someone from VIC thinks vodafone is missleading at 6 Jan 2011 06:56:32 PM
Have an IPhone 3GS got it through vodafone base on the fact that the coverage maps said it had 3G coverage. when in the center of monrose i cannot get 3g and i can just get it at my house

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10975 Someone from VIC thinks vodafone is Fail at 6 Jan 2011 06:41:46 PM
I signed up with Vodaphone only a month ago, because the coverage maps on their webpage supposedly had better coverage than 3, not. I wanted coverage in a rural area but don't get it, my children get coverage on 3. I have to travel 10 minutes up the road to get coverage, not liking that at all. Not happy with Vodaphone at all. Spent an hour & a half on hold last night, then miraculously, got cut off before I could speak to anyone. Is there any truth in the rumour I heard that I can get out of my contract & if so, what happens with the phone I received????
6 Jan 2011 07:01:24 PM: DONT LEAVE VODAFONE<please, we are buying a fleet of shuttle busses, and soon you will be able to jump on a bus and we will drive you to the top of the nearest mountain so you can make those calls
6 Jan 2011 07:10:34 PM: They are already doing that, but the person I wanted to call was also on the bus, so by the time we got to the blue mountains we had nothing left to talk about
6 Jan 2011 08:00:03 PM: Many people have been allowed out of their contracts, including site owner Adam. However, individual circumstances vary so there is no guarantee either way. You can go to our 'How To Complain' page for more information on what to do. As for the phone you have now, they will either ask you to send it back, or work out with you a mutually agreed upon price to pay so you can keep the phone. Best of luck! - The Vodafail.com Team

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10974 Someone from NSW thinks vodafone is worst ever carrier at 6 Jan 2011 06:39:19 PM
i don't know how they can be so bad so consistently, it's not like it happens every now and then, it is every day, day after day. Voda mobile broadband is a very poor attempt at trying to provide mobile coverage, even when i call up to make a complaint, they can't find my suburb and then they tell me it is very good coverage, even though i haven't been able to get online all day, then during the middle of my complaint the call drops out.... So then i call them back insistent on telling them i have a real issue and i get the message that the support desk is no longer open......These guys have got to be joking, i want out now.....

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10973 Someone from NSW thinks vodafone is Alot! at 6 Jan 2011 06:39:18 PM
My reception is hopeless I have to stand on one foot and lean a certain way to get any reception. My new (6 month old) Nokia N97 died - they refused to fix it under warranty due to alleged water damage??? It never went near the water! I am over them...
7 Jan 2011 08:01:50 AM: Sadly Nokia never ever cover water damage under their warranty terms and conditions. Where did you send it to get assessed - was it the vodafone service centre, through a store or at nokia service directly? Wherever you sent it you can request the photos of the liquid damage. The technicians are required to take photos of all phones classified as liquid damage so you can see the rust/mould etc for yourself. You don't need to be near water it could be steam from the shower, rain, exessive sweat, humid weather etc etc.
If you have insurance you can use the photos to gain a new phone. Hope that helps

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10971 Someone from NSW thinks vodafone is EPIC! at 6 Jan 2011 06:19:38 PM
No reception, crappy service

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10970 Someone from Somewhere else thinks vodafone is Fail is as Vodafone Does! at 6 Jan 2011 06:10:07 PM
Thought now was a perfect time to remind everyone of the user created video titled funnily enough...Vodafail!!!

8 Jan 2011 04:43:20 AM: not that funny
8 Jan 2011 10:37:26 AM: GOLD! Hahahahahaha!!!
10 Jan 2011 10:05:34 AM: Here's another one, a direct proof that Lara's up herself.

14 Jan 2011 05:23:38 PM: Pretty ordinary humour-wise. Fail.
26 Jan 2011 07:23:07 AM: Terrible
27 Jan 2011 08:13:37 PM: Vodafail stories are all over youtube now :o!

9 Feb 2011 12:21:24 AM: lol

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10969 Someone from WA thinks vodafone is same story at 6 Jan 2011 05:59:20 PM
same problems as everyone else. but thought id shed some light on what they are doing for me to help everyone else.

on a 120+10 insurance bb plan. i enquired costs to leave vodafone before contract end citing not fulfilling contracts terms blah blah. my contract is up in 3 months. my last months bill for 600 for going over cap *oops*. they changed me to the unlimited $99 plan and reduced that bill to $99. then they are giving my next 3 months completely free.

dont get me wrong. i'll be leaving vodafone after that time. but you cant sneeze at over $800 free.

so maybe everyone can call up and see how they go
6 Jan 2011 06:01:20 PM: forgot to mention enjoy the waiting times. to get this resolution it took 2 hours and 3 people to talk to.
6 Jan 2011 06:05:42 PM: 3 months free on a network that has failing coverage and can barely be used sort of seems pointless to me, but as long as you are happy that is the main thing.
7 Jan 2011 06:15:07 AM: I work at vodafone, and intend offering you free oxygen for the next 24 months, you wont sneeze at that will you, you cheapscate? When will you be in to sign your next contract?

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10968 Someone from WA thinks vodafone is Mobile Broadband at 6 Jan 2011 05:41:30 PM
In the Last 3 weeks constant connection problems, despite the service connecting webpages error because the speed is too slow. I'm on a 24 month contract and have 18 months of it still to go Not happy!!
Shane WA

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10967 Someone from NSW thinks vodafone is Massive Fail at 6 Jan 2011 05:28:56 PM
Been experiencing drop outs for 12 months now. Soooo pissed off. Want to cancel my account but disconnections is not available, been on hold for over 30 minutes.

Vodafone sucks.
6 Jan 2011 05:54:26 PM: When in doubt, give the TIO a shout ;)

Check out the 'how to complain' link at the top of the page. Best of luck and make sure you report back on how you go :)

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10966 Someone from ACT thinks vodafone is EXTREME _ NO NETWORK at 6 Jan 2011 05:20:00 PM
Since 4:50pm today there has been NO NETWORK. No phone calls, texts or anything else. I am oncall 24/7/365 and I can not be called, can not make a call. This is costing business and extended IT outages for a Federal Government Agency.

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10965 Someone from NSW thinks vodafone is Superfail at 6 Jan 2011 05:19:33 PM
I purchased a HTC Desire HD from Crazy John's Port Macquarie in November 2010. I have never been with Voda, always had Optus as my phone provider. I really wanted to get this phone as I had a iPhone and wanted a switch.....Voda were the only one's offering this phone at the time. Since then I've had nothing but problems calling anyone, anytime. I've had to make as many as 16 calls to retrieve voice mail messages, even when the phone says i have full service. It's not uncommon to make 6 connection attempts before connecting to a number, it's just crap. There is no point ringing Voda by the messages relayed on this site.

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