26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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19230 Someone from ACT thinks vodafone is coverage fail at 23 Aug 2011 12:43:57 PM
I have to wait until June 2012 for an antenna to be installed near my house for coverage. What do i do in the mean time? Keep paying my $55p/m for limited phone usage if at all?
The Australian government should step in and do something. Look after your own people.
Also i have 3 wireless internet. 3 is converting to vodafone. In the past week i have had troubles opening sites and pictures on websites (archidaily) dont load at all.
Im lucky im on the month to month payment and no contract. Optus, here i come!!
23 Aug 2011 01:35:00 PM: I too want something done about vodafone. it's disgusting that the ACCC hasn't said a word, the ACMA has hardly moved a finger, and there hasn't been a public inquiry into this.

we all need to write to our local ministers!

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19229 Someone from VIC thinks vodafone is Customer support at 23 Aug 2011 11:57:14 AM
25 Aug 2011 11:24:02 AM: LOL, they cant get my work address right to send me a bag to collect there phone, but yet can send me a 72 hour demend letter to my work address, they are so fucking useless!

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19227 Someone from SA thinks vodafone is data speed at 23 Aug 2011 10:10:53 AM
Vodaphone has failed in every way to resolve issues of drop outs extremelyslow data speed if i can stay online Report VODAPHONE TO TIO TELECOMMUNICATIONS INDUSTRY OMBADSMAN IT COST THEM OVER A THOUSAND DOLLARS FOR EACH COMPLAINT INVESTIAGTED
23 Aug 2011 10:22:18 AM: Not quite, mate, over a thousand dollars, wishful thinking, but the carriers to get charged for each complaint:
$32 for basic Level 1 complaints
this rises to $280 for Level 2 complaints (usually when a Level 1 complaint isn't resolved and it's escelated - for instance when Vodafone argues the point and insists they're right and the customer is wrong).
Level 3, $530, Level 4, $2400, Level 5, $2900
Source: TIO http://www.tio.com.au/policies/indexa.htm#FundingArrangements

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19226 Someone from VIC thinks vodafone is 100% FAIL at 23 Aug 2011 10:01:32 AM
When vfone took over 3, instant fail. no reception where previously there was receotion, except now it is NO SERVICE for days
23 Aug 2011 10:16:35 AM: Not long after they took over 3, they removed 3's base station at Clear Island Waters, after they did that, signal reception here in Bronte Crt, Robina went from 4-5 bars to 2-3 bars and their mobile broadband became completely unusable during peak times.

Absolutely pathetic. They should have their Telecommunications license withdrawn, preventing them from signing up new mobile broadband customers onto their already congested network, until they have acceptable network performance. Everything about Australia is so backwards and retarded, although I'm quite impressed with the performance of the Telstra NextG network so far, averaging 230kb/s to over 300kb/s on the ozspeedtest.com speed tests. Mind you, back home in civilization, 3G's is being phased out in favour of 4G, most metro and urban areas back home have 4G coverage, and even out in the sticks you rarely get under 4 bars of signal strength, with the exception of a few tunnels and up in the mountains, it gets marginal from time to time. Going to be so great to be going back home soon. No more Gillard, no more crazy spiralling-out-of-control cost of living, just the usual ups and downs, was trying to figure why the hell anybody would want to come and live and work in Australia, but then all these boat people come from places where they're either being shot at, or face starvation.... it's all about perspective and what you've been used to.

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19225 Someone from QLD thinks vodafone is epic fail --> last straw !!! at 23 Aug 2011 09:40:56 AM
Goodbye Vodafone. Has the audacity to charge me for excess usage, I supposedly used 5.5Gb of data on Aug 14, when in reality used about 150Mb in the 2hrs I was on-line, turned device on, went online, checked usage and wrote in diary, switched device off and went to be. COMPLAINT LODGED WITH T.I.O. TODAY ! They even charged me for usage when I was up at Maryborough, staying at Tinana where they have NO SERVICE, and over the 3 days I supposedly chewed up around 3Gb of Vodafone's data, even through the device was in my laptop bag, and turned off, not used due to lack of network coverage, so I used my friends' pre-paid Telstra NextG (and was very impressed with their network speed).

Did the unthinkable yesterday and walked into Telstra store Robina and signed up to their NextG 'ultimate' business plan, $49/mth for 7Gb and the Sierra 753S Aircard.

www.ozspeedtest.com - did a speed comparison (3Mb file speed test)
Test#1: 0630 today : location: Bronte Crt, Robina
VodaFraud: 72Kb/s
Telstra NextG: 304Kb/s
location: Bronte Crt, Robina
Test#2: 0930 today : location: Max Brenner's, Robina Town Centre
VodaFraud: 102kb/s (a little bit better)
Testra NextG: 317kb/s

VODAFONE - YOU SUCK ! goodbye vodafone.
PS: Telstra $49/7Gb is a business plan, you need an ABN - and you get the WiFi device for free
If you don't have an ABN, the stand-alone cost is $59/mth for 7Gb, and you have to pay $299 for the device up-front, but you get a credit of about $250 in your 1st or second bill I'm told, and the device is network locked. Mine is unlocked under the business plan. Just tried it with the VodaFone SIM, works fine, but no improvement in network performance over the Huawei E585 pocket wi-fi. Same readings.
If you have multiple Telstra services, you can get your $59.95/7Gb plan for as little as $39.95

23 Aug 2011 09:51:13 AM: when I went into the Robina Telstra shop, I asked to do a speed comparison test in a real-life situation with my laptop, their rep Pat was most helpful.
The real-life situation was logging into my sendoutcards.com site, going to main menu, create card, create picture plus card, upload a 3.3Mb photo, drag photo into front panel of card, then stop timer.
On Vodafone, this process took 4min25sec
Pat turned on the Telstra NextG little black wifi, gave me the security code, I refreshed back to the main page, start timer, same sequence as above, the whole process took 1min4sec.

Data consumed for this operation: 7.6Mb on Vodafone, 7.5Mb on Telstra - about the same, according to the data usage display on the respective devices.

There were 2 other telstra reps, and about 4 in-store customers watching this little test of mine, because another person there was enquiring about the telstra nextg service. When I said, that'll do for me, let's get started and sign me up, so did the other lady who was there enquiring about nextg.

25 Aug 2011 02:06:47 PM: Downloading 7.6MB in less than 5 minutes on Vodafone! That sounds like a huge improvement from what I used to experience, I'm sure many others still aren't that lucky.

Vodafail.com Moderation Team
29 Aug 2011 08:14:46 PM: shame u havent travelled to civilized countries where there are STANDARDS..... LOL

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19224 Someone from QLD thinks vodafone is very at 23 Aug 2011 08:21:01 AM
I cannot access the app store because vodafone thinks i am overseas.
I am in fact at home in Queensland.
I bought my new htc smart phone from a Brisbane Vodafone shop.
Don't know what to do now. Another Vodafail.
23 Aug 2011 10:31:27 AM: LOL, Vodafone probably thinks you're in downtown Mumbai, India, where their call center is located !!!

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19223 Someone from QLD thinks vodafone is Extreme fail unfriendly australian reps at 23 Aug 2011 05:12:52 AM
Queensland managers name is Tim Gallagher and Karen Peel but I guarantee they'll never speak to any of you they're usually traveling around the world spending everyone's money. They're probably on optus or telstra why would I risk your family lives on not being able to call during an emergency people need to wake up and smell the roses were not in the 80s anymore we have phone for more reasons than just socializing our families lives are at risk. And lets not FORGET EASTER SUNDAY.

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19222 Someone from ACT thinks vodafone is at 23 Aug 2011 04:38:05 AM
I am new to this network and when I send ACT VL TO 144 they just say you have insufficient balance whereas I have nearly 51 rs. I recharged my no with 98 since 2 days back and when I try to use gprs they just deduct my main Bal and put me in negative. since 3 days I am just exhausted to this network.

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19221 Someone from ACT thinks vodafone is absence ofwap network in some places at 23 Aug 2011 03:53:06 AM
hullo sir, i had been using this vodafone for past 4 months,yeah it was working gr8, but right now whatever problem i had been facing ,it really feels like IT SUCKS, i took vodafone connection just because of its great internet speed, which is no doubt is true, but few days before when i shifted to a new place ,my vodafone gprs was still working gr8, but after 3 days i found that it stopped working out there, then i called to customer executives and you won't believe i had spend around 200 to 300 bucks for it,and no body gave me the perfect solution, except giving access point settings and all, and some time this bloody customer care executives used to play with me and used to keep me on hold for a long time and do not used to forward my call to the technical department ,then finally i went to the NOKIA promoter ,he took my phone ,and he inputted all the access point settings and then my vodafone gprs started working, he also told me that my phone is not going to support the vodafone gprs if i'll go to my house,because the place where iam staying doesn't supports the gprs ,yeah calls and messages would come but the gprs won't and actually it was right i faced the same problem because of network problem ,also in vodafone some unusual deductions used to happen through message and funnily the vodafone doesn't have any records for it,also just because of not supporting of gprs iam also in a loss +98 rupees ,so i request to rectify all these features for further development ,.,.else i would not recommend vodafone for use to any one of my friend,

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19220 Someone from NSW thinks vodafone is worse at 23 Aug 2011 01:06:41 AM
i tried to call my bank to block my stolen credit card. i made 10 calls and still i couldn't finish my conversation with them to stop my credit card.

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19219 Someone from NSW thinks vodafone is MyVodafone Password Problem at 22 Aug 2011 10:21:09 PM
I am a new customer to Vodafone. I want to access my account through MyVodafone but always keeps saying my password is invalid. I have reset the password about 10 times. The last time I wrote down the password. It get's in first time but the second time it say's invalid password. I try typing in the password really slowly, tried different passwords that I can think of and still say's invalid. This is now starting to piss me off. I have called up vodafone but they just said all they can do is reset. I"m sick of resetting the passord.
22 Aug 2011 11:30:25 PM: Oh ok. I just found out that the password system only allows you to type in 16 characters. I was typing more than that.
23 Aug 2011 12:34:46 AM: dfsfsdfs

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19217 Someone from SA thinks vodafone is Epic 3G Internet Fail at 22 Aug 2011 01:24:10 PM
My wife keeps calling me when she's out, and asks me to look stuff up on the internet, because her Vodafone 3G doesn't work.

I own EXACTLY the same phone as her but on a different network (one with lots of coverage... hint hint). I look-up the information she wants, then I text it to her.

Lame.

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19216 Someone from VIC thinks vodafone is Terrible reception at 22 Aug 2011 10:24:11 AM
What is going on with the Vodafone reception, it's possibly the WORSE EVER!!!! my phone drops out all the time and I am in the city, this is ridic! Why should we have to pay for a service that is CRAP!

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19215 Someone from QLD thinks vodafone is They recovered financially at 22 Aug 2011 09:16:17 AM
I personally assisted in recovering and the sign of new customers to vodafone It was a great job I assumed I was well paid but once it became apparent the company had recovered the party came to an end and the money I worked hard for so yeah cut a long story short these wankas have recovered there's nothing you or anyone at that can do about it money talks bullshit walks it's sad but it's the way of the world these.
23 Aug 2011 04:52:09 AM: You think vodafone care that this site and forum are up here all they do is drop they're prices and people go running I'm sorry but this forum sounds like a place where u come and take things off your chest about a company that doesn't give a shit about you or me they're apparently running on 850 MHz my ass it's all a sham but the funny thing is I still managed to sell to 100 new customers a month. Enjoy the shit service ppl I'm going to optus at least u get what u pay for.
23 Aug 2011 09:45:09 AM: Vodafone should have its telecommunications license suspended so that they are not allowed to take on any more new customers until they can provide a decent service to those already on their over-stretched network - here we are struggling to get a decent service and they're out there like wildfire, promoting their $39/12Gb plan, attracting more users onto a congested network.
23 Aug 2011 01:40:05 PM: revoke their telecommunications license... absolutely agreed. absolutely fed up with them and their advertising lies.

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19214 Someone from QLD thinks vodafone is 3G epic fail at 22 Aug 2011 07:33:42 AM
Just returned to Brisbane for the weekend. Every attempt to use 3G has resulted in drop outs, sometimes lasting over 15 minutes. When it's working, it's working fine. When it's out, I can't do anything at all requiring internet access, and this is less than 5km from CBD, WTF??

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19213 Someone from VIC thinks vodafone is totes at 21 Aug 2011 11:55:28 PM
I haven;t had any way of telling how much datai have used, sinc emy new billing cycle began last week. I emailed about his issue, combined with being charged for a full month, when a en dollar discount had been offered. The billing mistake was rectified, but no change on the mossing my usage summary. Another email, and yet another , nothing, I called today, gave all m y details and pin, got transferred to another department, gave all of my details and pin, got transferred again, gave all of my details account numbers and pin......to be told it has been an issue for a week and they are looking into it. SURELY someone could have told me that in the first place? I was told they will email when the problem has been fixed. Im not holding my breath FAIL
21 Aug 2011 11:58:00 PM: Sincere apologies or all of the typo's, It's late, LOL
datai=data
en=ten
mossing=missing
sigh
lol
24 Aug 2011 03:26:37 PM: You will ALL be surprised to know that after my phone call of however many days ago.....NOTHING HAS BEEN DONE! LOL Still have no idea how much internet im using/have used...zzzzzzzz
31 Aug 2011 08:03:21 PM: i'm not surprised mate.

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19212 Someone from VIC thinks vodafone is VERY at 21 Aug 2011 02:29:37 PM
tried to pay a utilities bill online using vodafail mobile broadband. of course it took 4 minutes to load westpac.com.au. Another 5 minutes to sign in. Over ten minutes to load up "my account" screen, then it timed out and had to sign back in (10 minutes). in all it took 40 minutes to pay a bill. no other programs/updates running, and located in the middle of melbourne. it should take 2 or 3 minutes max. it's always like this. WTF

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19211 Someone from NSW thinks vodafone is my solution after this contract at 21 Aug 2011 11:32:17 AM
After this joke of a contract, im going to go to prepaid for the rest of my life.
optus / telstra turbo cap or what ever is on offer at the time and call cards from the newsagents for international calls.
at least you know then, if you dont like the service, reception etc, there is a $0 cancellation fee and you can budget your income every month rather then allowing an extra +$100 for the phone bill.
Also, a 3hr delay for a sms for me to pick up my mother from the train station on Friday, she was forced to go by taxi home :(
Ive received 1 ph call in the past 4 days, usually from 5 a day

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19210 Someone from QLD thinks vodafone is don't get me started... at 20 Aug 2011 10:17:13 PM
when i want to know how much money i have left to spend
or how much ive gone over my cap
i press the button on my phone for it to send me a text telling me
and i get a text saying
'this service is unavailible right now'
well for f$&@'s sake, if you can send me some bullshit sorry message, send me my f$#%^ing balance!
29 Aug 2011 07:50:35 PM: refuse to pay your bill, tell them to F*** off, and complain to the T.I.O.

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19209 Someone from QLD thinks vodafone is really fail at 20 Aug 2011 10:11:52 PM
everytime im on a phone call with someone, it just cuts out for a good 10 seconds, complete silence.. then it cuts back in again and i can hear the other person..
it does this every 10 minutes or so everytime im on the phone, so if im on the phone for an hour to somone, it literally happens 5-6 times
VODAFAIL

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19208 Someone from NSW thinks vodafone is Watch youtube vodafone dish install video sydney at 20 Aug 2011 04:53:57 PM
Just seen the Vodafone You Tube video of showing how they install a dish antenna on a tower in Sydney NSW.
If you look closely on the door of the truck you can see the blue (ra) so is it the last two letters of a Telstra van.
Does that mean Telstra are doing the work for them?

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19207 Someone from VIC thinks vodafone is could be more helpful at 20 Aug 2011 01:35:23 PM
I want to see my data usage during the month and not just on the bill at the end of the month, when it is too late to juggle my online activities. Now that I have 2 pcs to update regularly, I can't see the total data usage on either pc or online. If there is a way, Vodafone should make it clear instead of hiding it somewhere where I haven't been able to find it.
23 Aug 2011 10:38:01 AM: you're supposed to be able to log into www.myvodafone.com.au with the mobile number of your mobile broadband service, so far I've only been able to do this once. The password reminder SMS system doesn't work, their mumbai-based customer service department has on several occasions done a password reset, but have never received any SMS.

Their system is totally ratshit.

Furthermore, they should send a warning SMS to alert you whether you're getting close to exceeding your usage, BEFORE charging you excess $ for Mb. Telstra does on their mobile broadband plans, as I found out when using a mate's Telstra Ultimate service - txt message appeared on the screen saying you have 200Mb left before you are exceeding the 4Gb plan. That's pretty cool. Suppose if Vodafone did that,they wouldn't make any money out of the suckers they rip-off with excess data charges

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19206 Someone from NSW thinks vodafone is Additional Charges from august at 20 Aug 2011 05:26:57 AM
I have charges to my account I think it has to do with the information sheet that was emailed saying additional charges may apply

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19205 Someone from VIC thinks vodafone is Just Beyond Your Imagination at 19 Aug 2011 08:14:15 PM
severe call dropping out here

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19204 Someone from NSW thinks vodafone is the worse reception I ever had at 19 Aug 2011 06:32:49 PM
20 Aug 2011 05:07:44 PM: The ACMA has released a large report on the changes they want Telcos to make but it will probably be a couple years before we see anything out of that. We (vodafail.com) have submitted our report to the ACMA, ACCC and ACCAN. Unfortunately, the only group that really has the power to do something (the ACCC) never replied.

Vodafail.com Moderation Team
23 Aug 2011 01:38:52 PM: The ACCC... tax-payer black hole. They don't do anything!!!! Bunch of old softies.

http://www.accc.gov.au/content/index.phtml/itemId/962862

the ACCC actually sticks up for Vodafone. Disgraceful.

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19203 Someone from ACT thinks vodafone is massive fail at 19 Aug 2011 06:20:32 PM
Vodafail has agreed to let me out of my contract and just pay the cost of the phone because of the litany of complaints I have made (delayed text msgs, delayed voicemail, broken internet, people calling me and getting a message that the number isn't in use, it goes on and on). Anyhoo, I need to change carriers v soon as I am going on a work trip and missing calls would be very BAD. Vodaphone can't transfer me to the correct department to arrange this because their internal system is down and they can't even transfer internal calls. Ironically, while I was talking to the poor lad on the other end of the line to complain, I had to stand outside my house under a tree and shout so he could hear me because the line was so bad. ARRRGGGH
19 Aug 2011 08:55:12 PM: I wouldn't even pay for the phone....they failed to uphold their agreement...so why should they get anything....
23 Aug 2011 10:39:42 AM: Agreed. They should also be forced to pay compensation for lost time, lost productivity, etc - that would bring them into line, as that would really hurt their bottom line.

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19202 Someone from VIC thinks vodafone is can not receive SMS at 19 Aug 2011 04:22:58 PM
can not receive SMS can not receive SMS can not receive SMS can not receive SMS can not receive SMS can not receive SMS can not receive SMS can not receive SMS

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19201 Someone from NSW thinks vodafone is VERY FAIL at 19 Aug 2011 03:20:52 PM
I keep getting messages that tell me that my account is below $100 and then when i check my account balance the website fails.

Error Message From website: Sorry for the inconvenience

- There has been a communication problem and your request has not been processed. Please try again later.


FAIL FAIL FAIL ...

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19199 Someone from QLD thinks vodafone is unfair at 18 Aug 2011 11:37:00 PM
i am a recent ex employee of vodafone. without going into details of how terribly unfair i was treated during this process i just wanted to let anyone reading this know that their are ways to work around the system, sometimes it just takes an insiders know how information.
as of about a 2 months ago vodafone introduced a new policy which allows managers and assistant mangers to issue credit onto contracts for disgruntled customers IN STORE, ON THE SPOT. not many people are aware that as of right now you can walk into a vodafone store and state they are not meeting their end of the contract (supplying customers with reliable service) therefore you do not have to meet yours (paying your bill). customers who said this line to my manager in store usually got their last months bill amount credited to their account. in other words the next month was usually free when people said this.

sometimes the manager would say they cant do anything for them blah blah im sure you have all heard it before however im telling you right now they are lying. i have seen it with my own eyes. more often than not customers who were aware that the manager had authority to credit the account got what they wanted. so some tips for you all
1. walk into store and state that service has been terrible - slow speeds and drop outs work best because it cant be proved wrong using coverage checker. the staff member who served you will usually get coverage checker up so say you travel around through multiple post codes. that way they cant blame outages. your word against theres.
2. if your declined keep going back in and make sure you state you are aware the manager can give you a FPR
3. if they still decline you credit try another store. in the end its the managers decision to credit so keep going until you find someone dumb enough to do it ( my manager certainly was. remember be persistent.
4.repeat as many times as you can. continuation of this process can often lead to cancellation fees being waived because head office get sick of crediting people accounts.

boom. goodluck guys. stick it to the pricks.
19 Aug 2011 01:54:50 PM: I do not like Voadone at all but you have just proven in one posting that you are just as bad as them as you are suggesting that we commit fraud by doing 'it as many times as possible'

Sounds like vodafone is better off without you and the sooner that people like you leave the sooner they might have some good staff that start listening to customers.

Disgusted by your post!
19 Aug 2011 03:51:25 PM: 19 Aug 2011 01:54:50 PM

you lost your right to be disgusted at anyone when you decided to work for Voda.

Vodafone is a scam and everyone knows it. If you work for them you deserve to go to jail just like people in organised crime. You steal people's money or use extortion with threats of debt collectors et al. You are a disgrace, a con-artist, and a criminal low-life. The OP at least came to his senses - Vodafone is a fraud, and the authorities that fail to crack down on it let down our whole country (7 million customers - seriously, when will the government step in?)

In any case, I hope you see that just like the mafia and all other criminals, Vodafone staff are idiots who use scams, extortion, and other criminal methods to extract profit from honest, hard-working and unassuming members of the community. They do no good for society, and only seek to line their own pockets no matter what the expense to others. And just like members of organised crime and other breeds of criminals, rest assured, their time will come.

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19197 Someone from ACT thinks vodafone is at 18 Aug 2011 10:49:32 PM
Vodascabs advertise their jobs on Gumtree. How prestigious!

http://melbourne.gumtree.com.au/c-Jobs-sales-marketing-Sales-Rep-For-Vodafone-W0QQAdIdZ306726441

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19196 Someone from ACT thinks vodafone is shit at 18 Aug 2011 09:42:14 PM
I have finished my contract with Vodafone (finally, reception is shit and calls kept dropping out), have gone to Virgin, and Vodafone has blocked my phone , supposedly for 4 business days (Why??? God only knows!). It is now day 5 and I still am without a phone. Keep checking my emails to see if they have send me the code to unblock it. I mean, how long can it take to send someone a code?!? In the meantime I have lost all info on mu iPhone, all my photos, all my apps, my calender,no idea if I can restore all this when I get my phone working again.
I've been told I can't even ring anyone to complain, it's just the website, and I have to be patient!!!
18 Aug 2011 10:37:33 PM: you CAN call someone to complain :)

make a complaint here: http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp (takes 5 minutes)

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19195 Someone from ACT thinks vodafone is Horrible reception at 18 Aug 2011 08:21:47 PM
It seems no matter when or where in Canberra I make a call, the call quality is horrible. I want out. I haven't contacted Vodafone about this yet. Do you think I will have much luck getting out of my 2yr contract after 6mths for bad reception?
18 Aug 2011 09:32:44 PM: definitely.

step 1: make a complaint here: http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp (takes 5 minutes).

step 2: tell them the situation and say you want out (for free) - they have to give it to you because they couldn't keep their side of the deal

step 3: tell all your friends/family NEVER to go with Vodafail ever, ever again. write a letter to your minister telling them how much time of yours it wasted so they can launch a public inquiry into Voda's disgraceful conduct.


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19194 Someone from NSW thinks vodafone is Worst at 18 Aug 2011 06:56:00 PM
Hi,

We have been migrated from Three to Vodafone. When we switched we were committed 1GB of Data Plan on Infinite $ 45 Cap. After switchover, found that only 500MB data was allowed. Then after several calls, it was then rectified. We were told that 750MB plan has been included as a free of cost. But later found it was charged to us.Again calls were made to vodafone and thought it was fixed but in vain. Recently we upgraded handset on $ 45 infinite plan, and without confirming we were charged $ 480.00 for Handset upfront and also credit which should be applied to our account as per telephonic discussion, were not done. Still we are calling VODAFONE..FAIL) everyday and problem persists.

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19193 Someone from QLD thinks vodafone is Extremely at 18 Aug 2011 06:17:39 PM
EVERY FREAKING TIME!!!!

Every time I try and use data that is on my plan with Vodafone it doesn't work! Simply taaaaaaaaaaaaaakkkkeeeeeeeesssssss forever and I'm bloody well seick of it. I switched from 3 to Vodafone to have a data plan (as 3 is always roaming where I live and it costs 25cents a MB-rediculous) and it doesn't even work! Everyone I speak to hates Vodafone and agrees. I honestly think they'll end up going out of business unless something is done soon.
23 Aug 2011 10:44:21 AM: 3 often roams in Robina, which is smack bang in the middle of the Gold Coast - this ain't out in the sticks, FOOLS ! Bye bye 3, bye bye Vodafone. Going back to Telstra 100% - at least they have network coverage, costs a little bit more, but switching to Telstra you'l be out in front, consider the time wasted dealing with Vodafone and 3's pathetic network coverage.

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19192 Someone from NSW thinks vodafone is extreme at 18 Aug 2011 06:15:22 PM
After the usual dropped calls and lack of reception, messed up bills I received a new phone to keep me as a customer however the bad service has just escalated. My sim activation is 'stuck' in the 'system' and so I without any service for 24 hours. They can't get one thing right, any other provider would surely be able to provide a better service.. Don't even get me started on the staff, I was told there is no complaints department but they can 'note' it down.
18 Aug 2011 08:18:09 PM: you might try this number and don't let up.... Vodaphone resolutions... (PERSONAL DETAILS REMOVED)

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19191 Someone from SA thinks vodafone is billing at 18 Aug 2011 05:26:27 PM
i have not been on vodafone since cancellation of their sevice in late january and im still getting billed its up to 500 odd dollars now and well they can shove that right where the sun dont shine!!!!!what kind of racket are they running they are basically legal scammers!!!!they suck you in and then you have to keep calling them well im over it!!!!whos paying for MY TIME to get stuffed around by them????at a few stages of calling them i have been on hold for 3 hours them hung up on only to ring back more infuriated!!!!!vodafone you should give up and sell out while your stockprices are still in with a chance i will never recommend anyone to use this absoloutly ridiculious network that isnt worth what it says it is!!!!!

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19190 Someone from SA thinks vodafone is CUSTOMER SERVICE at 18 Aug 2011 05:01:57 PM
DISGRACEFUL SERVICE SIX MONTHS OF COMPLAINING TO VODAPHONE HAS NOT IMPROVED ANY PART OF THE CRAP SERVICE. BUT I FOUND OUT YOU CAN REPORT THEM TO THE ICO. INTERNATIONAL COMMUNICATIONS OMBADSMAN. IT COST VODAPHONE $1400.00 ON AVERAGE FOR EVERY CLAIM INVESTIGATED

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19189 Someone from NSW thinks vodafone is epic fail at 18 Aug 2011 05:01:17 PM
been using their 3g broadband with reasonable success for 2 years, up until 2 days ago when 3g signal disappeared and cannot be found, and EDGE is too slow to be worthwhile even trying...3 calls to vodafone, 3 times being told that i don't get 3g coverage and 1 idiot telling me to buy a new 850mhz modem that i know definitely wont work in regional n.s.w...what is wrong with this picture??? omg i hope i don't have to go back to those losers at optus.....
18 Aug 2011 06:12:24 PM: it's not the modem....it's a combination of inferior equipment and Vodaphones own system....I am running a IINET modem with Vodaphone sim and constantly getting HSDPA all the time since I did it....

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19188 Someone from ACT thinks vodafone is do nothing at 18 Aug 2011 04:44:11 PM
very un satisfaid

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19187 Someone from QLD thinks vodafone is Mobile Broadband at 18 Aug 2011 03:04:20 PM
The worst signal in the history of the internet. I am in the CBD and can't get reception for days on end. They were so kind to tell me that an upograde in the area is due in January 2012-yet still take money first up without warning that they don't actually have a product to sell.

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19186 Someone from QLD thinks vodafone is BNE-CBD Ping Response (32 at 18 Aug 2011 02:54:09 PM
Windows IP Configuration

Host Name . . . . . . . . . . . . : NF-210
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Bluetooth Network Connection 3:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) #3
Physical Address. . . . . . . . . : 00-1B-B1-D1-1E-1E
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Wireless LAN adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom 802.11n Network Adapter
Physical Address. . . . . . . . . : 00-1B-B1-A4-F7-34
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::6c30:5629:c024:9e5b%16(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.31(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, 18 August 2011 1:33:27 PM
Lease Expires . . . . . . . . . . : Friday, 19 August 2011 12:33:19 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 385883057
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-14-1B-34-F1-00-24-54-B5-81-F8
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell Yukon 88E8040 Family PCI-E Fast Ethernet Controller
Physical Address. . . . . . . . . : 00-24-54-EB-36-03
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{52F65D2B-8974-4236-BFBE-44137BFB473F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 14:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:38a1:9cc:3f57:fee0(Preferred)
Link-local IPv6 Address . . . . . : fe80::38a1:9cc:3f57:fee0%22(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Tunnel adapter isatap.{A0CD25A4-30D7-44A4-B927-27B7737CD03B}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{63778347-BB11-4320-BE87-C978C8345984}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #3
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Pinging www.l.google.com [74.125.237.52] with 1 bytes of data:
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Ping statistics for 74.125.237.52:
Packets: Sent = 736, Received = 494, Lost = 242 (32% loss),
Approximate round trip times in milli-seconds:
Minimum = 68ms, Maximum = 3825ms, Average = 293ms
Control-C

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19185 Someone from ACT thinks vodafone is extreme fail at 18 Aug 2011 02:46:16 PM
Called Vodafail back today (Thursday) to follow up on my complain of delayed SMS on Monday ... they told me that yes the tech specialists had checked it and the problem is resolved. The lazy buggers did this without confirming with me whether the problem is solved -- it is NOT!

Now I am told it is going to take 5 days for them to check it again. 5 days!! When my messages are not coming through.

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19183 Someone from Somewhere else thinks vodafone is pretty bad at 18 Aug 2011 02:24:21 PM
All my SMS are coming through delayed by a day or more.

I am overseas, on roaming -- which I thought would be good as I am not having to rely on the patchy vodafone network in Sydney... where I get one bar and signal dropouts only a couple of kilometres from Paramatta.

It's not the fault of the roaming now, my colleague back in Sydney is getting the delays too...

Let's riot in Vodafone offices ( ... that's a joke, cops)

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19182 Someone from QLD thinks vodafone is Monolithical at 18 Aug 2011 01:56:29 PM
Well I WAS with Three and they suck. I could never get reception at my place, then it would roam to Vodafail network, then it would drop out when I moved my phone. Fail again.

So I rang up to cancel my contract and low and behold it still in my Dad's name, even though we changed it over to my name several years before that. So I had to wait Three weeks before I could get it in my name so I could disconnect.

The day finally came when I could change over to Telstra Freedom Connect Plan. I do this after an hour on the phone. Then I get a nice email saying that I have been billed $49 for an extra day of usage. This extra day was on the day of the swap, I used a Wopping 8MB of data and no calls or text. I then got a second bill for another $20. So I rang up Three. After half an hour waiting then half an our of talking I was finally able to get $20bill wavered but I still had to pay my $49 for a few hours usage.

I am now away from Vodafail and Three and never regret the decision for a bit. I have a HTC Desire S on the Telstra next G network and I always have reception, full bars in my house. I always like to do small speed tests in places I never got Three reception and low behold I can pull at least 100KB/s every time.

After all Three put me through and the crappy network I swear that myself and my children will never use Three and VodaFail crappy services.

Three sucks in Three ways here:
* Three weeks screwing me around
* Three extra bills for one month
* Three+ years of my own ignorance

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19181 Someone from NSW thinks vodafone is Very much so at 18 Aug 2011 01:15:44 PM
I had two phone interviews with prospective employers cut out on me because of the s**t reception I have on my vodafone mobile. Now I can't get back in touch with one of them.... Seriously.... Vodafone need to make it clear to customers that reception in some areas, namely outside of major CBD's is very bad. Do sign up for any of their s**t services. Just one heart break after another with these people!

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19178 Someone from ACT thinks vodafone is sad degeneration to abysmal service at 18 Aug 2011 08:33:01 AM
I left vodafone after being with them since 1994. I had been persisting with ridiculous service, coverage and drop outs until I became ill. I spent 7 days alone in my house unable to travel. I was unable to conduct business via the mobile. Reception has always been poor with drop outs, Ive lived with it making the call backs when I am on the road. Not being able to use the phone for that time was a serious health and business issue for me.

I paid an amount up front to minimise the exit charge on a phone to $300ish. After months of drop outs and years of dealing with Lara I went to Telstra. I assumed that churning the number cancelled the service at vodafone. Thats was the case with my wife. I have a bill for $1297 including $990 for a cancelation fee. They tell me had I called them before churning they done something however it is now too late now. Add my voice to the clamour. Sad really, they were the best customer service company I had ever dealt with 10 years ago. That acolade no goes to AAMI!!!
18 Aug 2011 09:27:39 AM: That doesn't sound fair, they are the ones charging you and they can decide to charge you less. It would be good to file a complaint with the TIO. In the complaint form you can dispute a bill and someone from Vodafone will call you within 10 days.

The TIO will actually fine Vodafone until the bill is fixed to your satisfaction.

Vodafail.com Moderation Team

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19177 Someone from NSW thinks vodafone is Epic Fail! at 17 Aug 2011 06:49:10 PM
Signed up to a 24 month contract with VF, assured that my coverage would be perfect. Not the case. 6 months in I was told that I could cancel my contract without any exit fee's. Chose to cancel and now I'm hit with a $650 exit fee. Now I have to go and get this mess resolved. Seriously? Thanks Vodafail.

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19176 Someone from WA thinks vodafone is wont let me terminate my contract at 17 Aug 2011 04:38:44 PM
vodafone wont let me cancel my contract because they "launched an investigation into my poor reception, no internet connection no calls and texts n found that its probabaly my fault and that i will be charged the full fee for exiting early. vodafone is actually the worst service i have ever receievd from any company in my life. in fact im hoping that more people leave vodafone that way i may be the only customer and maybe i will actually get internet and be able to recieve calls. does anybody know how i can get out of my contract without paying the full fee?????? i really really hate vodafone and im not suprised they lost over 370,000 customers in 6 months alone.
17 Aug 2011 05:38:29 PM: yes. make a complaint here: http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

they will call you within 10 days. argue a bit, and they'll let you out without paying anything.
30 Aug 2011 06:22:53 PM: still not reply. absolutely disgusting service, i will make another complaint. i heard last in the first 6 months of this year they lost over 300, 000 customers hahah what a joke.

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19175 Someone from QLD thinks vodafone is at 17 Aug 2011 12:57:24 PM
17 Aug 2011 01:02:01 PM: REPLY FROM VODAFONE...
/////
It's never nice to receive a bill higher than you expect, I'm sure I can help solve what is causing it with you. Sounds like you're educated and aware of the billing corrections recently made and the effect they've had on previously unbilled data services and I appreciate you posting what has happened to date.

We'll be able to look into what may be causing the data use and ensure it's avoided in the future. You mentioned that you don't use any services that are related to the billing corrections made (Peer to Peer, VoIP and Secure HTTP), however some applications and sites may communicate via secure HTTP as part of normal operation and previously you wouldn't have been billed for the data used. This can increase the amount of data you're billed for, even though you haven't changed your usage style/habits. You also mentioned you're in an area of reduced 3G coverage; the coverage checker gives an indication of expected network performance, but you certainly may be able to retrieve data at that location.

You mentioned that data sessions were listed during times that you were either at work or asleep; whilst this may seem like an error, there is a high possibility that if your handset is switched on, it can be retrieving data in the background. This could be an application checking for updates, or simply checking in and letting the application server know you're still around. These small increments of data use will extend a session time over a long period.

If you can let me know what model of handset you're using I can give you information on how to stop background tasks and help eliminate extra data usage. Do you know how much extra data you used overall? We've got a range of mobile internet packs to add to your data quota if you think you'll be using all your allocation next month, you can see these packs on our website here.

I'm sure we'll be able to solve this for you and help ensure you don't receive an unexpectedly high bill again.

///////
17 Aug 2011 01:04:20 PM:
17 Aug 2011 01:05:55 PM: IS THIS RIDICULOUS OR WHAT??!!!
17 Aug 2011 05:41:41 PM: absolutely ridiculous. Go to the TIO immediately http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

Also write a letter to the ACMA, the ACCC, and most importantly, your local minister.
19 Aug 2011 06:08:46 PM: Apparently my reply to Vodafone on their website has being removed, the reason for being not nice??
I thought i was being straight to the point of what their reply was??

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19174 Someone from NSW thinks vodafone is Data Service - nothing works! at 17 Aug 2011 12:10:38 PM
Hi,

I have tried calling your help center but they don't even understand what I am saying! This is most frustrating.

I have been with Vodafone since my very first mobile when I was 15 - a decade ago. Always been a loyal customer. However, my current experience with you has been very poor. The internet is so slow that my Facebook app doesn't work at all! And browsing takes excruciatingly and unreasonably long. I cannot even use the internet. All that my blackberry can do is email.

I want to exit this contract until you fix your internet. I heard that you are making in-roads - that's great - but until it's fixed I don't want to pay for a service which Vodafone is not providing.

I am hoping Vodafone will do the right thing and release me from mt contract so I can finally use my internet. I am happy to return to you once you fixed your problems. But please don't make me stay as that will just turn me off your brand forever.

I am truly hoping this can be resolved and eargerly looking foreward to your help!

Kind Regards
Kristina

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19173 Someone from NSW thinks vodafone is boring and tired at 17 Aug 2011 01:12:10 AM
go back to cans and a string, its safer. I have spent three weeks being faithfull to v/fone but they havent delivered on any occasion, and the final straw.As i try to do the upgrade, the whole service has gone down!! I wait to see my next bill they send me, hope they have stuffed that up, but it seems they always get that right. voda fail!!

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19172 Someone from VIC thinks vodafone is To the ground at 16 Aug 2011 11:53:40 PM
Ok i live in Truganina. The network is crap as i never expected. No matter what mobile set i use i do not get proper network in my home and the calls drop.
Secondly i have been sending sms to my friend for the last few days and she do not receive my messages. And guess what even i don't receive sms from her. It used to be fine before but these days i feel like i bought a pain in the ass for me by signing with vodaphone.
18 Aug 2011 03:17:41 PM: I am getting the SMS thing too.
Complained, and they said they would check.
Called back as problem not resolved, and they said "but they checked it and said it's resolved."
Nobody called me to check if the problem was resolved.
LAZY! LAZY LAZY!!!
18 Aug 2011 10:39:13 PM: contact the TIO here: http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp (takes 5 minutes)

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19171 Someone from NSW thinks vodafone is no reception at 16 Aug 2011 09:07:36 PM
Suddenly have very poor reception in my house in lugarno. I thought they were upgrading the network!?.
16 Aug 2011 10:02:57 PM: this is just a recent thing for you?
16 Aug 2011 10:43:38 PM: I normally have decent reception at my house until 2 days ago.

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19170 Someone from Somewhere else thinks vodafone is shit at 16 Aug 2011 08:43:32 PM
well my screen on my phone has broken inside + i cant see the screen because iti si all white
16 Aug 2011 08:51:33 PM: Is that more likely to be the manufacture's fault? (assuming you didn't damage it yourself) - if you didn't, go back to the store you bought it from, or if you bought it online, then call customer care to arrange repairs.

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19169 Someone from WA thinks vodafone is taking the piss at 16 Aug 2011 07:57:12 PM

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19168 Someone from WA thinks vodafone is mega fail at 16 Aug 2011 07:25:01 PM
I'm getting sick of having to call every month since I resigned due to my bill being incorrect... First it was the fact they had cancelled my insurance, but were still charging me for it.. Then after telling me they wont be charging me for it anymore, THEY STILL DID. And now after asking for 4-5 months, they will only give me a credit for insurance for two of those months!
I'm SO very tempted to cancel my contract and have to pay out the $1000 or whatever it would cost just to be rid of them!!! GRRRRRRRRRRRRR
16 Aug 2011 08:19:19 PM: I think as the moderator has suggested a few times, if you follow the TIO path, you'll be able to have your contract cancelled free of charge. - I'll assume as a Vodafone customer you have other issues too. - You just have to lodge a complaint or two and then you'll have legitimate grounds (at that point, Vodafone will more than likely suggest the free cancellation).
17 Aug 2011 12:02:39 PM: The person above is correct. There is no need to pay out a contract for service that you are not receiving. Once you go through the TIO you will receive a call from Vodafone within 10 days and they will discuss your options. If you can, keep a record of all the problems you have had and how many times you have called Vodafone. Then keep insisting that you want to get out of your contract without paying.

It might sound a bit tedious but it's well worth it if the service isn't getting better. Goodluck!

Vodafail.com Moderation Team
16 Sep 2011 03:13:44 PM: Thanks, sorry I had forgotten to check back to the page for replies and of course I've got my next bill and it's still incorrect and I haven't been reimbursed for the insurance they have said they would pay back to me! >:( GRR

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19167 Someone from SA thinks vodafone is ITS SHIT at 16 Aug 2011 06:16:08 PM
I CALL VODAFONE TO ASK TO UNLOCK MY PHONE THEY GIVE ME UNLOCK CODE WHN I ENTER IT DOESNT WORK. AND THEY TOLD ME UR PHONE IS PERMANENTLY LOCKED U SHOULD SEND IT TO THE KINGSTON TASMANIA. IT SUCKS.

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19164 Someone from NSW thinks vodafone is delayed sms at 16 Aug 2011 05:36:33 PM
i just got a sms from my friend, i replied to it and my friend said "why are you replying to this, i sent it 5 weeks ago (at the start of uni semester)"
a 5 week delay!!! 5 WEEKS!!
16 Aug 2011 08:12:00 PM: It's scary to think! - And also all the ones you don't get or receive. I've had a couple of close friends ask me why I didn't reply to them, only to realise I never received the text they sent (evidenced by history and I've never deleted texts). Think about all the people that I'm not that close to who think I could have snubbed them!! - Terrible service this! Terrible.

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19163 Someone from NSW thinks vodafone is at 16 Aug 2011 05:05:38 PM
have been hung up on by calling customer care, 3rd time calling now I am on hold listening to stupid music for the past 30 mins AND GUESS WHAT AFTER ALL THAT WAITING I GET the "disconnected sounds". WTF


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19162 Someone from NSW thinks vodafone is VERY FAIL at 16 Aug 2011 04:53:06 PM
I tried to call Vodafone's customer care from my BARRED phone (as I believe I should not pay for shit service) BUT while on hold for over 5 mins hearing the damn jingle and the lady repeating "Sorry this is taking longer than expected" I get NUMBERS to call but since my phone is barred I still cannot call those vodafone services. So after waiting for just two numbers the CUSTOMER CARELINE automatically hangs up. Mind you, I do not own a landline - use my mobile for all calls, because of this I have lost so many job opportunities due to frequent drop outs while doing my PHONE INTERVIEWS! I have to ask to borrow my other people's mobile just to do it if possible! THANKS Vodafail.

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19161 Someone from NSW thinks vodafone is 100% at 16 Aug 2011 04:14:04 PM
A $79 capped post-paid plan (including iPhone) which commenced Feb 2010. Bills were coming in $600+ - duplicated calls, my mobile number calling itself, duplicated SMS charges, web access that didn't seem to disconnect itself. My calls to customer service - (i) unanswered, (ii) on hold for ages and ages or (iii) promises that a supervisor would call me back. I've never heard back. I desperately want to get out of my plan, and I believe others have done so but without the billing disputes finalised, I am stuck in a loop. I now have a pre-paid plan with another carrier but I'm being threatened with legal advice on the "undisputed" billing amount, which I can't identify.

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19160 Someone from NSW thinks vodafone is cant even send a sms overseas with confidence at 16 Aug 2011 04:09:10 PM
i sent a sms to a relative in Russia, it was 4 pages in length.
She had no idea what i was on about as the entire sms didnt go through.
im beyond words for this joke of a service we are getting!
people in parts of africa prob get better service even though they dont have phones.
17 Aug 2011 06:22:27 PM: they do have phones
30 Aug 2011 06:54:37 AM: Parts of Africa, the odd country / town here and there. I didn't say entire Africa mate.

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19159 Someone from NSW thinks vodafone is Sucks at 16 Aug 2011 01:23:42 PM
To the person who said they are getting emails stating they had insignificant funds i would be asking vodafone questions.

Read here

http://forums.whirlpool.net.au/forum-replies.cfm?t=1757521

That was yesterday and today they are doing work on their site HAS VODAFONE HAD A SECURITY BREACH AS WELL????????


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19158 Someone from QLD thinks vodafone is 11 out of 10 at 16 Aug 2011 12:22:15 PM
Phone stinks, service stinks, being locked into it stinks even more!

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19157 Someone from QLD thinks vodafone is Total at 16 Aug 2011 12:16:39 PM
I keep getting system alert messages telling me that a "transaction has failed due to insufficient funds". I have never made any transactions on my phone. I have an iphone 3gs and my itunes account is not even linked to a credit card. I rang VodaFail and they said they would de-activate premium services. But does that mean I miss out on features I might want in the future? Why can't they just de-activate the ILLEGAL premium service that has NO AUTHORITY to charge my VODAFONE account in the first place. Maybe they could send the details of the company along to the police so they could do something about it....oh that's right, it's not the job of the police to catch corporate criminals who rip off everyday people...everyday. They would rather be out catching people who have their arm resting on the window whilst they are driving (yes it happened to me).
16 Aug 2011 01:47:39 PM: I've been getting those messages all day yesterday. I was wondering why am I getting these messages.
17 Aug 2011 07:18:26 AM: the error message you are getting is because VODAFONE is blocking those illegal premium services for some reason a company has got a hold of your mobile number and are trying to send you message to charge you for something you do not want. in hindsight they are doing you a favour, yes those messages are annoying but VODAFONE is not allowing them to charge you!
1. continue having your premium services barred and no longer receive that error message.
2. get them unbarred and put up with the error message.
also you should thank the police for pulling you over and telling you to keep your arm inside the window, because if you rolled your car you would lose your arm. (and yes it does happen)
30 Aug 2011 07:56:10 AM: if you rolled your car, you're driving like an idiot at totally inappropriate speeds.

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19156 Someone from NSW thinks vodafone is In all aspects! at 16 Aug 2011 11:19:33 AM
I signed up sadly 5weeks ago not knowing the joke of a service i would get.
I have reception in 2 rooms of my house and thats just one bar and not clear signal when i talk.
I sms my friend literally 3 houses up from me and they dont get the message for 40minutes,
when i want to call someone, i wait upto 1minute for the call connection before it rings,
i called customer service and i invited them to come to my house and experience what i am getting, they said "we have no technicians in your area" and they would do a reception check on the website......of course the website is made to make them look perfect with great coverage
Their 3G is non existent in my area, and when i get it (while in Sydney), their net is soo slow
I have been late to uni presentations numerous times from not receiving (backup) wake up calls from a mate.
Other friends ask me why is my phone turned off all the time, (it never is)
all this after 5weeks.
ill be crying for the next 23months :(
16 Aug 2011 04:50:41 PM: It's not to late actually. File a complaint with Vodafone and tell them that this isn't what you signed up for. Make a note of all the problems and if they still don't let you out (without forcing you to pay) then you can go to the TIO.

Goodluck!

Vodafail.com Moderation Team

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19155 Someone from VIC thinks vodafone is Frustrating wasting time at 16 Aug 2011 07:31:01 AM
As usual, very poor network coverage in northern victoria. Complaints many times and wasting at least one hour for each call but no problem. I told them to terminate my contract but they suggested I transfer my account to Three which has better network coverage. But still, I am wasting many hours just to transfer the account to three. Even yesterday afternoon, vodafone customer care can't contact me due to bad network coverage and sent sms instead. Now they have retaining department who always try to persuade frustrated customers not to terminate the contracts. feeling sick with this provider. WTF

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19154 Someone from WA thinks vodafone is overcharged at 15 Aug 2011 10:49:59 PM
I have a new iphone and was just getting to know it when without warning I was bared. I had owned the phone for eight days only to be told that I had a bill for $830 (apparent internet usage) I was told in a vodafone shop that they required an immediate payment of $500 to remove to bar. You know the rest. Five calls to India.... someone even promised me a reduction on my bill but it never eventuated. So good to find this website I thought I was the only one. Still fighting but dont have a phone.
16 Aug 2011 08:52:54 AM: i would call the tio
16 Aug 2011 04:49:29 PM: Don't give up or give in! If you aren't getting anywhere with vodafone then you can file a complaint with the TIO. You can dispute the bill from there and someone from Vodafone in Australia will give you a ring within 10 days.

Vodafail.com Moderation Team

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19153 Someone from Somewhere else thinks vodafone is gets worse everyday at 15 Aug 2011 04:28:29 PM
I can't send any txt messeges at all and i have a lot of credit. when the messege doesnt send i still get credit taken away from me. What is this????? I expect to get my credit back or free txts or something because voda is just going down the drain to me. ive been with them for 5 years and nothing like this ever happened to me exept on easter 2011.

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19152 Someone from NSW thinks vodafone is VERY at 15 Aug 2011 04:01:19 PM
called to complain about calls dropping and after 10 mins of talking CALL DROPPED!
15 Aug 2011 04:30:43 PM: Dont worry the same is happeneing to me plus the txts that i want to send just arent sending. this is killing my life and i pay a lot of credit every month so im not happy!!!! :/

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19151 Someone from NSW thinks vodafone is SUPER FAIL at 15 Aug 2011 04:00:00 PM
Phone calls are dropped, no service half the day, call failed or cant make any, internet works but slow, or doesnt work at all. Vodaphone service is crap, im not calling voda, im calling INDIA. I work in sales/retail, i hear the bull everyday so i know what they try tell me is crap. I pay $80 for crap coverage! not happy

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19150 Someone from VIC thinks vodafone is rubbish at 15 Aug 2011 03:50:18 PM
My phone beeps a hundred times a day to announce new voicemails, but no messages are there. Has anyone else experienced this issue too?

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19149 Someone from VIC thinks vodafone is Extremely frustrating at 15 Aug 2011 03:43:38 PM
I use Vodafone prepaid broadband and for 2 weeks my connection has constantly dropped out even when my coverage is supposedly excellent, load times are so slow that they time out, some sites such as youtube or facebook will not load at all and some sites load their coverpage but go no further than that! I haven't contacted customer service, but I'm interested to know if it would be worthwhile?

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19148 Someone from QLD thinks vodafone is massive fail at 15 Aug 2011 01:55:33 PM
Massively inadequate coverage in 4069 Queensland (Kenmore, Chapel Hill etc....). No 3G (what the... the suburbs are 7 kms from the CBD). You ring Vodafail to complain and they say there is no problem. Hello? You rang me back on my home line because my call dropped out more than once - how is there no problem.

Anyone else with the same problem in the Western Suburbs of Brisbane and what dd you do about it?
17 Aug 2011 06:58:30 AM: VODAFONE are working as hard as they can on their network at the moment & are rolling out the new 850mhz towers, they are trying to get to every customer as fast and efficently as they possibly can, your call drops outs can be due to a numerous amount of factors, your sim could be faulty and i would advise you go into a store and swap it for a new sim, your area has an 850mhz network already up and running so your handset may not be 850 compatible which can be resolved in by either going into a VODAFONE store or calling MUMBAI to work out a deal with you on how you can get the best service possible. VODAFONE are not just sitting there twiddeling their thumbs they have the best network team working as fast as they can with the new towers, upgrading existing towers and replacing the towers equipment with huawei - number one leading brand. the 1 billion dollar investment in the network is showing all through QLD. if you don't have it yet you will - thats guaranteed. VODAFONE can only help you if you take the first step in wanting to help yourself - first choice would be walk into a store.
18 Aug 2011 03:47:23 PM: Excuses, excuses.
I hated Telstra for their crap customer service.
The only thing worse than crap customer service is crap network service.
18 Aug 2011 03:47:29 PM: Excuses, excuses.
I hated Telstra for their crap customer service.
The only thing worse than crap customer service is crap network service.
26 Aug 2011 08:44:56 AM: Is that even a reply from an actual Vodafone representative - I doubt it.
30 Aug 2011 08:06:48 AM: 850MHz offers superior coverage over 2100MHz so it is well suited to the 'bush' or rural Australia. North America is the only other major country using this technology, it's something like a 60% reduction in the number of cell sites required for a UMTS 850 network when compared to UMTS 2100 for the same coverage footprint.
UMTS850 also offers better penetration into buildings than UMTS2100. Once Vodacrap's upgrade of their base stations to 850Mhz is complete, there should be a significant improvement in the quality of service, but only if your handset is 850Mhz compatible, having said that though, the migration of customers onto the 850Mhz band should see a significant reduction in congestion on their current 2100Mhz networks.

Remains to be seen how close to Telstra's coverage Vodafone will get once their rollout is complete, because Telstra still have substantially more base stations than any other network in Australia. Telstra does have a bit of an unfair advantage in their ability to provide base stations as they own significant infrastructure, and are using many existing DCRS sites in rural areas, whereas Vodacrap and Schlopptus have to put in their own, or lease roof space on a building.

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19147 Someone from QLD thinks vodafone is We want out at 15 Aug 2011 01:53:30 PM
We joined in Feb 2011 and since start of April have had nothing but trouble in regards to our billing. They have blocked out service twice whilst appaarently investigating the complaint.

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19146 Someone from NSW thinks vodafone is inept at 15 Aug 2011 11:50:27 AM
Moved over from Three mobile early to see if maybe the service would be better. Now it is unusable. Calls often go straight to voicemail and the customer support keep calling on my mobile despite me telling them it doesn't work and giving an alternate contact number. I smell class action! If they don't comp me the next bill I'm gone forever.

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19145 Someone from NSW thinks vodafone is BAD at 15 Aug 2011 09:26:25 AM
After a phone call that lasted 1 1/2 hrs to cancel my account with Vodafone due to no service coverage, I lodged a complaint with the Ombudsman (TIO)to have early termination charges waived. This was followed up with another 1/2 an hr phone call with Vodafone discussing the cancellation of my account and return of my internet modem sticks. I find that almost 2 months later I'm still being billed! So called up and spent another 45 mins on the phone being transferred to several different operators in India and Australia to question why after 3 specific requests to close the account, I'm still being billed! Finally I have someone say they closed the account and waived the charges. The charges were only waived once I threatened to go to the ombudsman again. I will NEVER EVER EVER use Vodafone again. Not only is their product pathetic, their service is HOPELESS! Kids in yr 3 would be more effective at managing their customer service than they are.
16 Aug 2011 08:53:06 AM: Once I sent my complaint to TIO I no longer communicated with VF as it was too frustrating. I let TIO handle all matters, keeping them informed by email with any updates.

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19144 Someone from NSW thinks vodafone is Bad! at 14 Aug 2011 10:52:10 PM
Dropping out calls, delayed msges, not receiving msges, phone says it is off or goes straight to voicemail majority of the time even in emergeny situations and now they are trying to make mr pay for an upgrade. Ridiculous!

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19143 Someone from WA thinks vodafone is no reception at 14 Aug 2011 11:29:58 AM
Seriously seriously not happy with vodafone at the moment, i have never had a problem with them until yesterday-i have no coverage even though i live in the middle of town and have always had good coverage. I cant receive calls, make calls, send or get texts, access my internet from my phone nothing-i may as well be carrying around a brick for all the good my phone is doing me! does anyone know why this is happening and when it will be fixed? if its not sorted by tomorrow im changing to another carrier-i need my phone for work and this is ridiculous, even my parents came by to check on me yesterday as they couldnt reach me and thought something was wrong!! come on vodafone, get ur butts into gear and give decent service, we dont live in the 16th century anymore!!!!
14 Aug 2011 04:07:09 PM: My you're a patient man....give some thought to us who have been putting up with this for over 2 years... and I think I have worked out the problem of Vodaphone's...stay tuned cause I am going to the CEO over this one
15 Aug 2011 10:07:10 AM: they put an ad in the qld sunday saying it was all fixed & we can handle every aussie on our network. as Darryl Kerrigan would tellm they r dreaming!!!!!!!!!!
15 Aug 2011 04:07:34 PM: darryl kerrigan would tell them something else too, along the lines of "get st%*#ed"

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19142 Someone from SA thinks vodafone is extremely rude sales staff at 13 Aug 2011 09:24:23 PM
ok im a three customer, have been since 2004. i have been very happy with their service. BUT since they merged with vodafone, the sales staff instore appear to be rude and unhelpfull. they basically brush me off and give me the 3 customer service number. soon as i say im with 3 they blank me out instore and try to get me to sign up with vodaphone. has anyone else expirienced this? extremely rude and disrespectful. i dont know if i would still stay with three. the old 3 stores were run by fantasic people, never had a problem with them.
20 Sep 2011 10:40:20 PM: its physically the same people! old 3 stores were converted to "both" brand store... people havent changed
11 Oct 2011 09:37:25 PM: im with amaysim now! much better service, call center is here in oz. thank god no more indian call centers, not racist but couldnt understand them.

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19141 Someone from SA thinks vodafone is bad at 13 Aug 2011 01:02:16 PM
i bought new pc in april 2011..bought VF prepaid usb stick...installed it then had areasonable access to web...topped up data ..going good..then in May 2011 tried to log on.. nothing !!...called VF service centre...SOFTWARE BUG...various phone calls taking most of day..finally asked to change settings etc...now i have web access thru a dial-up connection...but i can not use the SMS feature etc...now have 2 VF installs on my pc...tried to resolve this week ..2 calls to call centre ...told was SOFTWARE BUG...was told to wait for return call...that was 2 days ago now...OPTUS stick works fine...ps..cannot use VF stick on 2nd pc after initial setup..dont want the call centre hassle again...after this month data out will be OPTUS only...uninjstall VF..forever..sent them emails...NO REPLIES...VF ..VERY FUNNY..

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19140 Someone from WA thinks vodafone is Painfully Terrable at 13 Aug 2011 12:41:43 PM
SMS's are continuously going missing. Both incoming and outgoing. Which has been making my life incredibly miserable when I don't think people are talking to me.
DATA is unreliable, when there isn't a major outage, when in the CBD unable to get reliable data connections.
I have problems making and receiving calls on DAILY basis
When I do manage to get through, the voice quality makes it almost unusable. It's gotten to the point where I don't bother using the phone any more. Being unable to communicate is very depressing.
18 Aug 2011 03:51:26 PM: join the missing SMS club.
slow network etc was almost tolerable.
Missing SMS are not at all tolerable.
Quick way to lose the rest of your customers.

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19139 Someone from NSW thinks vodafone is worse then rotten eggs at 12 Aug 2011 09:38:12 PM
After 2 days of my service not receiving calls, i began to try & call the customer service line, as usual no good & i cant even get into contact with them. Thinking this may be my phones fault (many drops) i have bought a brand new phone outright & to my amazement NOTHING!! then i try the new sim card that come with it.. you guessed it NOTHING!! i think this company can go to hell. I cant even call customer service to give them hell.. what a waste of money.

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19138 Someone from NSW thinks vodafone is unbelievable at 12 Aug 2011 06:01:45 PM
I cant get service, they cant resolve my bill, I contact them to resolve the bill and they dont call me back, I am told my bill is over by a huge amount and my phone doesnt even work half of the time. I wish I had of bought 2 cans and a piece of string...would have been more effective. Can the TIO please do something to shut these guys down!!!

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19137 Someone from NSW thinks vodafone is THE WORST at 12 Aug 2011 04:11:39 PM
ARRRRRRGHHHHH NOone gets my SMS, I dont get any SMS or voicemail.. I:ve lost so much money from their STUPID service!!!

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19136 Someone from NSW thinks vodafone is very at 12 Aug 2011 04:03:14 PM
Poor reception leading to completely lost network with totally no service after changed sim card for 4 times!! Wish to get out of this mess asap!!! Lodge complaint against TIO today.. this is for iphone 4
12 Aug 2011 04:36:42 PM: And needless to say i have gone through all of the topics above plus proud cutomer service guy threatening to hang up if i use the word `crap` again (This was happening after i was transferred to different staff explaining the same story many times.... grrrrrr... ).!! Lol....

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19135 Someone from WA thinks vodafone is Divorce worthy at 12 Aug 2011 03:44:16 PM
I only use text because I hate talking on the phone. When I do make a call, its on the home phone, so I was shocked to get a warning text that my flexi credit was below $10. I get $30 text and talk and even though I sometimes run out of free text, I never run out of credit within the 60 days. Its been less than a month, I still have 88 free texts left and yet $20. worth of flexi-credit has just vanished!!! I'm changing to another carrier, I recently lost $149 worth of 3/vodafone mobile broadband credit due to it expiring early. I just can't handle going through all the !@#$%^ of sitting on hold for an hour and then struggling to understand what someone is saying in their broken English.

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19134 Someone from NSW thinks vodafone is Rubbish at 12 Aug 2011 01:38:58 PM
Stupidly signed up for 24 month contract thinking "can't be that bad" ... WORSE MISTAKE EVER! I ported my number too, it's my business and the number is on my letterhead, bus cards EVERYTHING! VHA is losing me business right now, I've had two potential customer go elsewhere coz they couldn't reach me! WHY WHY WHY did I sign up for friggin 24 months! No incoming calls, if they do get through we get cut off 4 out of 5 times, voicemails take ages to get to me, SMS 'patchy' at best ... and dont even bother with data! What's the point of a smart-phoe with no data!!

I need OUT of this contract ....wish me luck
13 Aug 2011 10:46:53 AM: Good luck!!! If they won't let you out then try the TIO.

Vodafail.com Moderation Team

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19133 Someone from NSW thinks vodafone is Poor at 12 Aug 2011 01:29:49 PM
I cannot get ny data balance with an sms to 1512 and when I call 1555 I simply get my plan info, $65 per month, but no data balance. It's been this way since I took up my contract with Voda about 2 months ago (stupid I know!!) and after many many calls to Voda techs still no joy.

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19132 Someone from VIC thinks vodafone is 1000 out of 10 at 12 Aug 2011 01:17:51 PM
11 months ago, I got a phone bill from Vodafone saying I signed up 2 phones from them, told them I've never been their customer and when I called the 2 numbers listed on the bill, they were different persons and unaware of how I'm getting their bills in my name and addresss! Vodafone said they would fix the problem. And after 11 months since that incident I got a letter from NRG telling me I owe Vodafone $4,310.83 and if I don't pay this account in full, may result in further action, which looked more like a threat and bully letter. Vodafone not only failed to fix the problem, they passed on my personal details to a third party without my knowledge! I'm wasting my enery, time and money calling them and it's just too stressful. If Vodafone was an orange, I'd just smash it with a hammer 100 times!!! It's so frustrating!!!
12 Aug 2011 01:29:42 PM: go to 1 of the current affair programs they will love this story if all is true
12 Aug 2011 07:12:04 PM: You're right I should contact current affair!

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19130 Someone from QLD thinks vodafone is Extremely at 12 Aug 2011 08:50:57 AM
I have not been able to use my phone to make calls or internet since 7.30pm last night. Still no receprtion from 3G.
12 Aug 2011 10:04:17 AM: u have turned it on!!!!!!!!!!!!!!!!!

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19129 Someone from VIC thinks vodafone is Huge at 12 Aug 2011 08:31:10 AM
Still no reception after promises to upgrade. How can the CEO sleep at night ?

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19128 Someone from SA thinks vodafone is F*CKING FAILED! at 12 Aug 2011 02:12:06 AM
They overbilled me on my internet quota! Their internet connection is not even smooth and my billed stated on a particular day, I have used up total of 244205KB. I don't download things from my mobile phone. My bill is total of 470 dollar. I don't even know how I'm going to pay the bill. Anyone can help me? :'(
12 Aug 2011 07:46:49 AM: Just had the sme thing happen. Calling TIO this morning.
13 Aug 2011 04:27:22 PM: I will try to call them on Monday. I have just been handled by Vodafone customer care team, and the indian said that "6 million of their customer don't have such problem". I go "WOW"! Seriously? :|

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19126 Someone from QLD thinks vodafone is FAIL :(((((((((((((((((( at 11 Aug 2011 07:43:48 PM
I have just started a new $29.00 cap for 1gig broadband & mobile phone.
I overused my broadband without knowing that I would be charged $600.00 a gig overuse!!!!!!!!!!!!!!!!!! totalling $4000.00 because I stupidly left my computer on to download 1 show & it downloaded 20.....vodafone will now destroy my redit rating because they will not aloow me to pay it off, which is completely unreasonable!! there was never any txt notification that I had gone past my amount. there was no mention of overuse charges being absolutley insanely ridiulous!! I can not find any info on there excess use charges anywhere??
Is this even legal??? help :(
11 Aug 2011 09:44:28 PM: listen carefully here's what you do.

1. call vodafone, tell them they told you (at the time of sale) that the plan you were selecting was appropriate for you (tell them you told them your typical usuage patterns and they recommended it for you).

2. tell them you are not paying and that you want them to wipe all but the $29 you are supposed to pay (tell them it's a CAP!!)

3. Don't spend all your life arguing if them. They'll almost certainly reduce it but they'll try get as much as they can out of you. If you're happy to pay what they say, then by all means give them your hard earned cash. But otherwise, if they don't bring it to $29, file a complaint here:
http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

4. Insist that they told you the deal you signed up for was a good one for you, given your usage. Let them know you were told it was a "CAP" and that you interpreted this to mean that you would not have to pay more, because you thought it would cut you off or taper your usage once you went over your CAP allowance - as a CAP should do.

5. Be persistent but patient. Keep in mind you do not have to pay a cent to Vodafone for as long as your complaint is with the TIO.

IF these steps do not resolve your issue, go to your administrative tribunal (http://www.qcat.qld.gov.au/), lodge a complaint (it will cost you around $30 last time I checked) and repeat the above steps in the court (don't be afraid of going to court - Vodafone tries to scare people so they have to pay their rip off bills).

Good luck, let everyone know how you go! and don't forget to tell 20 friends never to use Vodafail again!
13 Aug 2011 10:49:14 AM: Great advice. Don't give in and be persistent, it might take some time to get sorted but it's worth it.

Vodafail.com Moderation Team
17 Aug 2011 07:00:01 AM: 1. it is not vodafone's issue that you downloaded 20 shows instead of 1.

2. it would have been explained to you that vodafone do not send messages to tell you are going over that is your responsibility to make a MYVODAFONE account on the vodafone website so you can keep a track of your data usage.

3. your plan is not a cap so you can go over and you have obviously experience this, if you wanted something that would cut off when you got to your usage you should have gone PREPAID.

4. Vodafone do make payment plans with customers who have exceeded over the plans so they will allow you to pay it off your just being ridiculous.

5. Filing a complaint with the TIO will be pointless as your scenario is completely your own fault and vodafone are not reliable for any of these accusations - if you do call all that will happen is "if" and only if what you are saying about vodafone not setting up a payment plan with you is true then the TIO will just make them set one up ( a complete waste of your time)

6. NO CUSTOMER IS EVER TOLD THAT THE $29 CAP IS A CAPPED PLAN - walk into any vodafone store and ask a staff member is this plan a capped plan, i guarantee you will get told NO because its not so lying and saying that you were missinformed will get you no where.

7. vodafone is not trying to scare you into not going to court, but you will have to have hard evidence that what ever this bo-zo who gave you this advise is saying is ther truth which is very doubtful claiming missinformation is not how you will get results.

VODAFONE IS NOT TARNISHING YOU CREDIT RATING - YOUR DOING IT TO YOURSELF.
18 Aug 2011 02:00:08 PM: Regardless if the guy download 20 shows instead of 1. Why the hell is vodaphone allowing so much data overhead then?
18 Aug 2011 04:19:10 PM: Still -- even if it was 20gig, $4000 is extortion.
What's your cut, mate?
29 Aug 2011 08:07:10 PM: Telstra have a $300 cap on excess usage - signed up for their $49/mo/7Gb plan - I queried what happened if I went REALLY over my limit big time. Maximum $300 on excess data usage. A sting but not a major sting...... at least Telstra makes is easy to check your usage, and it shows a bar graph instead of expecting you to add up numbers/figures.....
31 Aug 2011 08:07:55 PM: I agree with you, a sting of $300 is still going to hurt, but it's nothing like $4000. That can put people under extreme financial pressure. It's unscrupulous. Good on Telstra.

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19125 Someone from NSW thinks vodafone is epic at 11 Aug 2011 07:10:19 PM
Boycott Voda mission.

PLease do your best to take your business away from this finance hungry company. I hope they get bought out by a real telco. Ive also stopped supporting mclaren and Jamie winncup and lowndes in protest. SHAME ON YUO VODA, PATHETIC SCUMBAGS!

How hard is it to understand ... "NO SERVICE = NOPAYMENT" Die voda die!

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19124 Someone from VIC thinks vodafone is mobile broadband at 11 Aug 2011 06:53:15 PM
useless mbb service, i have already terminated contract without fees and didnt pay for previous 3 months of non service and have changed provider, just interested how widespread this issue is!
12 Aug 2011 10:13:22 AM: well u r the 19124 entry & their is 175 pages on this site. as you will find out when you go reading & it will take u some time, the only happy people are the 1's who left or got TIO to get them out of contract.
i think VF should get an award for the world's best telco!!!!!!!!!!!!!!!!!!

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19123 Someone from SA thinks vodafone is at 11 Aug 2011 06:46:25 PM
Extremely poor coverage over metro Adelaide, let alone country areas. Optus coverage was 200% better then Vodaphone. don't let the Vodaphone sales people tell you the coverage is exactly the same

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19122 Someone from QLD thinks vodafone is totally at 11 Aug 2011 05:42:47 PM
still waiting for 45 minutes for billing enquiry - wow the new vodafone service is great!!

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19121 Someone from VIC thinks vodafone is Infinitely at 11 Aug 2011 04:49:30 PM
Just got a bill from Vodafone for over $500 of excess internet usage - seems to be every bit of internet usage I have, which is funny as I have a 3GB allowance, and a service that is so useless that I am lucky to be able to get any connection to websites. Apparently websites must be classified as normal internet usage,

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19120 Someone from NSW thinks vodafone is bad at 11 Aug 2011 03:54:17 PM
internet access is totally slow, iPhone 4 shows three or four bars and 3G but websites are simply not loading!
Very annoying, very disappointing, looks like bad service to me. This is on Sydney rail from central to Penrith which surely should be a main coverage area. What is going on. I am paying my bill, why don't I get service????
14 Aug 2011 09:11:08 AM: Same here, got an iphone4 and I don't even travel on train, but still anywhere I go even if reception bar is full, the page won't load, nor any app would work, but if I'm at my home it would work all fine just because of my wifi at home.

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