26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20981 Someone from VIC thinks vodafone is Above and beyond failure! at 28 Feb 2012 03:44:42 PM
My wife and I have Vodafone mobiles, mainly because I live and work away from home during the week and calling to say goodnight to the kids every night gets expensive. So, the idea of free Vodafone mobile to mobile was appealing. What a joke! Point Cook is one of Victoria's fastest growing suburbs yet in our home the phones (iPhone 4 and Samsung Galaxy SII) are pretty much useless. Too bad if we needed them in an emergency.
Anyway, in the first month of living away from home I exceeded my cap. Why? Because I had to call the landline and even then the phone reception in my work area (Mornington Penisular) is pretty hit and miss. So I go over on my cap. Pissed off. After speaking to a couple of people in a call centre who could barely understand me, I finally managed to get a $30 credit towards the extra $40 in calls. As a service upgrade is due in Point Cook in a few months I got a 25% increase in my call cap. Well so I thought. After a week or so I noticed that there was no change to my cap. Another call to a call centre person with poor English confirmed that Vodafone had taken 25% off my monthly fee of $29. How the hell this helps I am failing to see. I still can't call my wife on her mobile. I still have to call the landline and I am still chewing through my call cap. I've got about $18 to last me 13 days and I am away from home 11 of those days.
I signed a contract with the company to say that I'd stay with them for two years and pay them x dollars per month to keep my phone connected. Surely they are breaching this contract by not providing the phone service that they are charging me for. If I was in a remote locality then fair enough. But I am far from it. Last week I was in Canberra. Crap service. This week I'm in Sydney. Service not great and 3G is very intermittent. I believe that I should be able to walk away from the contract on the grounds stated above. Does anyone else agree?