26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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6656 Someone from VIC thinks vodafone is Cricket Failure at 28 Dec 2010 02:47:22 PM
Im over here on hols from WA and I couldn't get any reception in side the MCG and Vodafone are the bloody sponsors with logos everywhere
28 Dec 2010 03:54:07 PM: That's why we are loosing! Our sponsors are major failures!!!
28 Dec 2010 03:54:08 PM: That's why we are loosing! Our sponsors are major failures!!!
28 Dec 2010 06:15:35 PM: i SECOND THAT
28 Dec 2010 08:12:14 PM: i SECOND THAT

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6655 Someone from WA thinks vodafone is Rooted at 28 Dec 2010 02:46:48 PM
I've been with 3 for several years and very happy. NOT happy they are changing over to Vodaphone and I don't have a choice. NOT happy that suddenly I'm not getting messages through. And it's only the first day!

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6654 Someone from WA thinks vodafone is Rooted at 28 Dec 2010 02:46:17 PM
I've been with 3 for several years and very happy. NOT happy they are changing over to Vodaphone and I don't have a choice. NOT happy that suddenly I'm not getting messages through. And it's only the first day!

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6653 Someone from ACT thinks vodafone is Big time at 28 Dec 2010 02:44:33 PM
We have 2 phones with 3 for a few years. While reception was bad at most times, since they have merged with 3... the experience gets worse. Calls drop out, my husbands reception drops out (the message received by callers is he is out of coverage, or the phone is off.) Hopeless for business purposes. My husband goes fishing, and he has no reception, while his mate standing next to him has full coverage. Useless in an emergence!

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6652 Someone from NSW thinks vodafone is in all ways at 28 Dec 2010 02:44:01 PM
Calls dropping, sometimes not connecting.Delayed voice mails and MMS. I am a Cust of vodafone for about 6-7 years now even am working for Optus and could have joined up Optus and get employee discount but got my reward for being loyal with vodafone is shit service now.

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6651 Someone from NSW thinks vodafone is at 28 Dec 2010 02:43:20 PM
I'm in bondi, after trying to get a call out a week ago with a connection fail message, I had to borrow a friends telstra phone. through all of this my reception and 3G showed service. On borrowing my friends phone, the girl sitting behind us had heard our discussion and said 'are u with vodaphone' I replied 'yes' and she advised her service was also not working, and had been on and off for weeks. I had been having people complain that my phone was always turned off and they were always talking to my voicemail, and also thinking these comments were strange as my phone was always 'on', but it all started to make sense when I would all of a sudden have 8 voicemail messages in my inbox in one hit, from throughout that day. My phone was reading I had service, when in fact I had no service and calls were going directly into voicemail. So moral of the story is that the vodaphone service in bondi is unreliable, even when your phone reads 'service' you may just not had service at all, so check your voicemail regularly (when u have service to actually call into it!)

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6650 Someone from NSW thinks vodafone is at 28 Dec 2010 02:43:07 PM
I guess this is what you get for outsourcing your IT, Networking and who know what other departments within VHA to crappy outsourcing company's like IBM, HP, Nokia and the list goes on. It to bring it back in house so that VHA know what the hell is the other hand is doing !!!

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6649 Someone from WA thinks vodafone is at 28 Dec 2010 02:41:31 PM
I have been with Vodafone for a while now using a prepaid plan; I believed that the issue of my phone not ringing but calls going straight to voicemail was a problem with the phone, so I bought a new one. The problem is still happening. Recently I tried to unlock my new phone from the Vodafone network (in preparation to changing carriers) and this was very difficult! At first I couldn't get passed a certain point on the website so I called customer service, only to have "the voice" tell me to try their website. There wasn't an option for what I needed to do and no way to get through to a real person. As if all of that isn't enough, I now have a crack in the screen on my new phone, and when I rang Vodafone, they told me no point in trying to have it fixed, just buy a new phone!! Can't wait to change carriers...
28 Dec 2010 04:30:41 PM: have you ever thought to go into a store to unlock your phone ? instead of talking to the VOICE. why is it vodafone problem that you have a cracked screen? did vodafone break it ? NO! so its not there problem its yours .so go get it fixed or buy a new one.

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6648 Someone from NSW thinks vodafone is Vodafone sucks at 28 Dec 2010 02:40:22 PM
I struggle to get coverage in Newcastle, and only in certain areas am I able to get service. When I joined Vodafone 12mths ago I was advised coverage was improving all the time and was comparable to Telstra's 3G network which is untrue. The service you get is disgusting in this day and age. Half the time my phone doesn't ring and goes to message bank. I think all customers who are unhappy with Vodafone should be able to break there contracts without penalty.

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6647 Someone from NSW thinks vodafone is -10 at 28 Dec 2010 02:39:50 PM
I recentely upgraded to a HTC and cant get service,keeps on dropping out,at times need to go into back yard to make a call.( Tis happens with 2 newer phones as well0 Yet an old 10 yr old phone can get service.Recentely took me 1/2 a day after purchasing phone via Online(Pakistan)to find out if i had Insurance.Still do not know full benefits of new upgraded contract even via my online acct.Very poor

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6646 Someone from ACT thinks vodafone is Catastrophic at 28 Dec 2010 02:39:42 PM
I rely on SMS and voicemail for work purposes. VodaFAIL has let me down too many times. I will now seek to end my contract for all phones in my business. Is this 3G or third world. Totally unaaceptable service.

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6645 Someone from VIC thinks vodafone is may as well use a cup and string to communicate! at 28 Dec 2010 02:33:44 PM
i live in the middle of geelong in victoria, and struggle to recieve 2 to 3 bars of reception, i have realized that my previous contract with 3 was a million times better than vodafone. but for all those users that are with vodafone have no fear just get a cup and meters of meters of meters of string and go the old fasion way of communication. VODAFONE IS TERRIABLE

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6644 Someone from VIC thinks vodafone is coverage and email coverage at 28 Dec 2010 02:32:18 PM
I also have been an unfortunate Vodafone user. Having now come to the end of a three business contract where the coverage has been crap and the retrieval of data through my email from my phone has been virtually non existent, despite many complaints I have still had to pay for this bad service with basically no support from there so call business support network. I also would like to join the class action.

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6643 Someone from VIC thinks vodafone is SUPER FAIL at 28 Dec 2010 02:31:57 PM
i've had my phone since January and Vodafone have changed my handset 3 times and i always end up with the same result; calls constantly dropping out, not being able to make or receive phone calls, having to turn off and on my phone to be able to receive and sent txt massages and same with phone calls, friends getting my txt three times and getting voicemail txt a week old. im so sick and tired of constantly going to my local vodafone shop and not getting anything done to fix my problem or just ending up on the phone with a computer and then getting sent to the wrong department so i changed providers and now imma happy telstra customer. i'll rather pay the rest of my contract off then use a phone that NOT USABLE 95% OF THE TIME

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6642 Someone from ACT thinks vodafone is exxtremely at 28 Dec 2010 02:31:41 PM
Ok well long story short, i bought a phone from crazy johns in Joondalup who is covered by VODAFONE which would not work in my area after being told it would. i then took the phone back (distance 100km one way) for a refund i was refused because aparently the store lady (Anne Marie)could not see a technical fault and guaranteed me it worked in my area. she had no interest in what i had to say and was very rude with telling me that i could not have MY MONEY back... It took security to get her card with her name and customer relations number out of her and still then she tried to say she didnt have one... (she must had forgot) yea NOT. im now stuck with a 300 dollar phone and 30 credit that doesnt work, well would have run out now its been months...!!!! id like to thank vodaphone for wasting sooo much credit on multiple calls and all the HELP i DIDNT get...

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6641 Someone from NSW thinks vodafone is at 28 Dec 2010 02:31:14 PM
omg does my head in when you need to call 1555....

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6640 Someone from ACT thinks vodafone is veryfail at 28 Dec 2010 02:28:04 PM
coverage is the major issue. The maps are not true to coverage & having travelled round Australia & Tasmania, find that the signal is only good in the Capital cities & major towns. Drop down to area where they indicate 3g & you are lucky to get 1g.
28 Dec 2010 02:34:05 PM: I agree with you!
On a roadtrip from Canberra through nsw including batemans bay through to Melbourne via Wagga then to Hobart, it was mainly the CBD's where all the reception was.
A couple of suburbs away & you are already struggling to find decent reception.

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6639 Someone from WA thinks vodafone is 10/10 fail rate at 28 Dec 2010 02:27:45 PM
it xmas and cant get any reseption, lucky to get it on for 5 min at a time...try to see if these great people if you can call them that will unlock my phone so i can ues differnt service!!! they better do it for free too...went to the vodafone shop go no help due to they had kids working there and new stuff all..

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6638 Someone from QLD thinks vodafone is bow bow at 28 Dec 2010 02:27:45 PM
well... about 3-4 months ago my mobile died and wouldnt turn on, took it into vodafone store to see what the G>O was and they tell me its damaged needs to be sent away to be looked at. NO Replacement phone (they had none left LMFAO)they sticky taped my sim to one of their business cards and told me they would call me in a week - 2 weeks with replacement phone, (they sell phones but no replacement phone?? wierd) had to buy my own replacement phone, !! They then proceded to tell me that i had got my phone had water damage??? wtf it never leaves my bag i treat it like gold!! i got that mad i went to the telecommunication ombudsmen and made a formal complaint, they helped out ALOT (got a prob go to them trust me) after about 2 days vodafone sent me a new phone and reimbursed me for the replacement phone i had to buy, no questions asked! now im having more trouble as i do not recieve picture messages for 3-4 days after they are sent!!! cant wait until my contract is up cuz i will be taking my business elsewhere! Thanks vodaFAIL!!
30 Dec 2010 05:59:26 PM: You just went full retard.
7 Jan 2011 11:03:51 AM: 6638- I hope you read this
IMHO the TIO helped Vodafone a lot more.
IF the TIO records still exist, Vodafone is in a lot more trouble.
http://www.accc.gov.au/content/index.phtml/itemId/909293/fromItemId/142
11 Jan 2011 12:59:22 AM: You should have been suspicious when they moved really fast to make your complaint go away.

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6637 Someone from ACT thinks vodafone is Mega Fail at 28 Dec 2010 02:23:35 PM
Although i live in the middle of Belconnen, i am continually experiencing drop-outs.
To make a call i have to retry dialing the number are least three times before it will connect, even then, once it has connected, the other party either can't hear me or i can't hear them.
The majority of the time my calls will go straight to voicemail without ringing.

Customer service (if it could even be called that) is worse than the last company i was with!
The reason why i made the change to vodafone was because of the crappy customer service from my previous carrier, and i assumed that having the shopftonts would be a convenience, how wrong i was.
The shopfronts are only good to convince you to purchase a new handset.
Whenever i go in for help, they tell me to call customer care(less) and that annoying LARA makes me want to rip my hair out trying to get onto someone to help me with my phone.
Then once i get past her, I'm on hold for the next 15-25 minutes, and if that's not enough, the person on the other end tells me to go in to my local store.
Upon reading some of these posts i am beginning to see a trend. 'Pass the buck till the customer gets so annoyed that the give up & deal with it'.
I gave up because i thought it was the norm, I've only ever had crappy service & even worse customer service, so i did give up.

Now that i know there is 'light at the end of the tunnel', i will join in with all you unhappy consumers & help defeat this corporate monster, taking our hard earned money and failing to deliver what's promised.

Good luck everyone

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6636 Someone from ACT thinks vodafone is at 28 Dec 2010 02:23:34 PM
poor reception even from a densely populated Melbourne suburb. When I was in hospital there was no reception at all while telstra and Optus network have no problems. I often got my voice mail one or two days late.

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6635 Someone from ACT thinks vodafone is 10/10 at 28 Dec 2010 02:21:46 PM
I recently decided to switch over to Vodafone from Optus. Before I did so I checked on their website that I would have reception throughout not only the whole of Townsville but in particular my house. The Vodafone site informed me I would have close to full reception throughout most of Townsville. In the last 2 months I have found this to be a utter and complete LIE with every 3rd or 4th call dropping out and only getting reception in my back yard. Vodafone is a fucking joke. I will be leaving as soon as my contract is up!
28 Dec 2010 02:23:26 PM: Cut up your card and post it to yourself in an envelope to prove you couldn't have used it. DON'T OPEN THE ENVELOPE,, Set your internet banking to pay the minimum they require and get a service with someone else. WHEN VODAFONE OVERCHARGE YOUR CAP, WHICH THEY WILL, YOU WILL HAVE A LOVELY COURT CASE TO SUE THEM WITH!

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6634 Someone from VIC thinks vodafone is fukd up at 28 Dec 2010 02:19:36 PM
shit tech team support took me 5 attempts to connect to the network. bad reception constantly

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6633 Someone from NSW thinks vodafone is at 28 Dec 2010 02:15:38 PM
Time to move on guys....no more Voda ..... we need a company that can provide customer service and support their customers. Poor reception, disgusting customer service, call drop outs, pay for a service we cant even use. Fix it now Voda.

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6632 Someone from SA thinks vodafone is service is extremely poor at 28 Dec 2010 02:14:58 PM
the service coverage is very poor i can have full reception one second and the next have basically nothing or none without moving from where i'm standing also i have had 3 iphones and now i have an iphone 4 but the effort to get my 3rd iphone 3G replace was such a huge effort it took 3 months due to the fact that vodafone had no record of any of my phones on their system let alone the fact that i have had them replace several times finally after spending 5 hours on the phone to vodafone getting cut off trying to deal with that stupid laura thing that is ment to be helpful ... someone finally let me pay out my plain and sign up for a new plan with the iphone4 which i was happy with so now i have an iphone4 that has really poor reception and not the mention how slow the data is on the phone it was so much faster on my old broken 3G when it was working on the odd occacian and now i'm stuck in a contract for 2 years with crap service i really wish i just went with telstra yes it maybe much more expensive but atleast it actually workings and has 3G in the city which vodafone doesn't seem to have much of

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6631 Someone from SA thinks vodafone is service is extremely poor at 28 Dec 2010 02:14:40 PM
the service coverage is very poor i can have full reception one second and the next have basically nothing or none without moving from where i'm standing also i have had 3 iphones and now i have an iphone 4 but the effort to get my 3rd iphone 3G replace was such a huge effort it took 3 months due to the fact that vodafone had no record of any of my phones on their system let alone the fact that i have had them replace several times finally after spending 5 hours on the phone to vodafone getting cut off trying to deal with that stupid laura thing that is ment to be helpful ... someone finally let me pay out my plain and sign up for a new plan with the iphone4 which i was happy with so now i have an iphone4 that has really poor reception and not the mention how slow the data is on the phone it was so much faster on my old broken 3G when it was working on the odd occacian and now i'm stuck in a contract for 2 years with crap service i really wish i just went with telstra yes it maybe much more expensive but atleast it actually workings and has 3G in the city which vodafone doesn't seem to have much of

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6630 Someone from QLD thinks vodafone is NO SERVICE!! at 28 Dec 2010 02:14:21 PM
How the hell am I able to use my 'cap' when I can't make a frigging call!!
HERDLY ANY SERVICE ON THE GOLD COAST!!! CALLS CONSTANTLY DROPPING OUT!!
Screw you VODAFONE!!
I called Vodafone to complain, was on hold for 40 minutes, then when I finally got through, the answering service told me they were now closed!!!
Honestly, this is the WORST service EVER!
28 Dec 2010 02:24:09 PM: Cut up your card and post it to yourself in an envelope to prove you couldn't have used it. DON'T OPEN THE ENVELOPE,, Set your internet banking to pay the minimum they require and get a service with someone else. WHEN VODAFONE OVERCHARGE YOUR CAP, WHICH THEY WILL, YOU WILL HAVE A LOVELY COURT CASE TO SUE THEM WITH!
28 Dec 2010 03:52:17 PM: your a loser.
28 Dec 2010 06:26:35 PM: I know what you're saying, i have a debt collection company chasing me for a months bill from when i was living on the coast, guess what I keep telling them to take me to court, they haven't yet, it's been a year. Lucky my sis in law is a solicitor. Go them for charging for a product or service they cannot provide. And I'm sure after printing off several pages from this site, my case ( if it ever gets to court) will make them a tad worried.

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6629 Someone from SA thinks vodafone is service is extremely poor at 28 Dec 2010 02:14:17 PM
the service coverage is very poor i can have full reception one second and the next have basically nothing or none without moving from where i'm standing also i have had 3 iphones and now i have an iphone 4 but the effort to get my 3rd iphone 3G replace was such a huge effort it took 3 months due to the fact that vodafone had no record of any of my phones on their system let alone the fact that i have had them replace several times finally after spending 5 hours on the phone to vodafone getting cut off trying to deal with that stupid laura thing that is ment to be helpful ... someone finally let me pay out my plain and sign up for a new plan with the iphone4 which i was happy with so now i have an iphone4 that has really poor reception and not the mention how slow the data is on the phone it was so much faster on my old broken 3G when it was working on the odd occacian and now i'm stuck in a contract for 2 years with crap service i really wish i just went with telstra yes it maybe much more expensive but atleast it actually workings and has 3G in the city which vodafone doesn't seem to have much of
28 Dec 2010 02:22:39 PM: Cut up your card and post it to yourself in an envelope to prove you couldn't have used it. DON'T OPEN THE ENVELOPE,, Set your internet banking to pay the minimum they require and get a service with someone else. WHEN VODAFONE OVERCHARGE YOUR CAP, WHICH THEY WILL, YOU WILL HAVE A LOVELY COURT CASE TO SUE THEM WITH!

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6628 Someone from NSW thinks vodafone is Help_us at 28 Dec 2010 02:12:46 PM
Sick of poor network...get your act together Voda...or were walking to Telstra and Optus

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6627 Someone from QLD thinks vodafone is Extremely Fail at 28 Dec 2010 02:12:36 PM
I used to be signed up with a plan. They over charged me every month and in one week I had enough so I paid over $600 in one week because the were telling me I was late on my payments. I paid my bill at the post office and it didn't go through to them till two days later which is not my problem.

They then sent my account to a debt collection agency which were very rude and I had to pay them an excess of $2000 just to pay the contract out which gave me a bad credit rating at the time.

Vodafone is unacceptable. My pre-paid account cuts out all the time during phone calls and I never have reception, I actually have to turn my phone off and on just to get reception.

Also when trying to contact Vodafone about my plan and bills I got transferred about 15 times and not to sound racist in anyway they were all of Indian nationality and did not communicate well at all or help me with my problems.

Bottom line is every chance I get I bad mouth Vodafone as a company and suggest to all my family and friends to not sign up with them. They have gone too far and need to be punished!!!!!

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6626 Someone from VIC thinks vodafone is Never any reception at 28 Dec 2010 02:11:48 PM
i never have any reception, i tried to complain over the phone and it took to long, decided to drive to the local store and it was even worse....

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6625 Someone from WA thinks vodafone is slap on your face fail at 28 Dec 2010 02:10:39 PM
wife and i have been vodafone customers for 3 years. started on prepaid, then my wife moved on to a plan. ended up paying much more than wht she thought she would. she's still paying for tht stupid plan. i remained on the pre-paid plan. whenever i reach my talk limit, it just cuts off. no pre warning, no notice ,nothing. how rude is tht.

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6624 Someone from NSW thinks vodafone is Very at 28 Dec 2010 02:10:26 PM
Phone rarely actually rings - calls answered repeatedly by voicemail.
When i do receive a call often drops out within seconds of answering. Sometimes several attempts at making calls - NETWORK BUSY

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6623 Someone from NSW thinks vodafone is Not_On at 28 Dec 2010 02:09:41 PM
Can you please seek assistance from Telstra or your going to lose alot of business Voda....

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6622 Someone from WA thinks vodafone is at 28 Dec 2010 02:09:16 PM
Same as everyone really I thought it was just me but I guess I am not alone

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6621 Someone from QLD thinks vodafone is The worse service at 28 Dec 2010 02:09:00 PM
Where does one start.. when I first went with vodafone 3yrs ago,my mobile broadband speed was fast and on 3G and now is considerbly slow and always on GPRS and EDGE - dial up was quicker! Next my new moden kept crashing, two days on the phone with customer service and going to my local vodafone ( they didn't want to know/help me, and I originally signed up with them)Everybody I contacted with vodafone kept passing it off to the next person, and to top it off I got charged $200 for a $39 plan,and another day on the phone with them telling me I went over my 4GBs until they FINALLY said they were in error (never direct debit)and to finish my rant I spent hours on the phone with customer service today trying to log onto my vodafone account so I can pay the bloodly bill. Can't wait for my contract to finish, going elsewhere.

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6620 Someone from QLD thinks vodafone is very at 28 Dec 2010 02:06:08 PM
vodaphone is rubbish i have atleast 20 calls plus a week that drop out and as far as the internet well thats another saga fix it vodaphone im not paying my bill till you fix this service is is nothing but rubbish how dare you charge people for a service that you guys know doesnt work ripp off

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6619 Someone from NSW thinks vodafone is disconnect_lara at 28 Dec 2010 02:03:56 PM
Everytime I call, I wait atleast 40-50mins to speak to someone, once I get through they hang up on me. I have asked for many calls back from the customer service team I have dealt with, no responses. Lara needs to be disconnected, you can never say what you want. If you dial through on the line for signing up with Vodafone, you get through straight away. Your willing to take new business but you cant even support these new customers.Get you act together...

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6618 Someone from ACT thinks vodafone is at 28 Dec 2010 02:03:32 PM

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6617 Someone from VIC thinks vodafone is so over this at 28 Dec 2010 02:02:38 PM
the constant times even in metro melbourne that i lose reception is unbelievable.calls drop out,dont receive pics thru mms for days..SO OVER THIS

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6616 Someone from QLD thinks vodafone is Total failure at 28 Dec 2010 02:01:32 PM
I have been on a contract for 2 wirless data connections for now 15 months. I was assured that coverage in my area was excellent. They work in intermittant areas - intermittantly ... the big problems I have is that there is no coverage at my factory nor at either my pr my business partners houses ... so they have never been used except once when I went on holiday 13 months ago .. Vodaphone wish to charge me break fees because despote me telling them that they dont work - their paper maps say that they do ... apparently its my choice not to use them ... I have already migrated 2 mobile phones and am waiting for the contracts to run out to cancel the wirelss data cards ... DO NOT BELIEVE ANYTHING YOU ARE TOLD BY THIS COMPANY _ THEIR NETWORK IS VERY BAD

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6615 Someone from NSW thinks vodafone is Not Happy, Jan. at 28 Dec 2010 02:01:24 PM
Oh God, where to start!?

At first, I thought it was because I was using an older phone, a customer service assistant at Vodafone informed me that this was the case and I should purchase a new hand set as the one I had was 18 months old.

Thank god it was only a $99 phone, otherwise I'd be very upset at forking out money for a phone I did not need!

My issues, with my old handset, and my new one, include:

No reception, resulting in having to switch my phone off, and then back on.
MMS messages not sending.
Text messages not sending.
Sometimes I would be charged for the MMS and text messages being sent.
Phone calls dropping out - which is awesome when doing a phone interview (/sarcasm).
Sometimes being unable to send international text messages when the day before I was able to.
Periods of time where my phone says "No Network Coverage".
Not receiving text messages until hours after they were sent.
Receiving Voicemail messages when my phone hasn't rang, at all.
28 Dec 2010 02:05:41 PM: My phone is SEVEN YEARS OLD and working perfectly since I LEFT VODOFONE

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6614 Someone from ACT thinks vodafone is at 28 Dec 2010 02:00:39 PM

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6613 Someone from VIC thinks vodafone is ruining my relationship at 28 Dec 2010 01:58:44 PM
i am in a long distance relationship and when my girlfriend doesnt get my txt msgs till hours later she fears the worse.THAT IM CHEATING ON HER,who ever thought technology that is meant to keep us close could break us up
28 Dec 2010 02:03:42 PM: Forget Vodafail, USE SKYPE! Works great even when there's 24 million people online! Don't give the bastards the satisfaction of taking your money. Pooter to pooter... SKYPE'S FREE!

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6612 Someone from SA thinks vodafone is Not Happy Jan! at 28 Dec 2010 01:57:47 PM
My car broke down in a place where I usually would have reception with my old phone company. I had to walk a few km's just to get a bar of service and then half way through my call the phone goes silent and we couldnt hear each other.
Vodafone seem to kill my calls on a minimum of 4-5 times a week

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6611 Someone from NSW thinks vodafone is lara fail at 28 Dec 2010 01:56:36 PM
Lara is so annoying and my bill is incorrect . since when do i have an $99 internet cap? please explain................ thanks

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6610 Someone from NSW thinks vodafone is at 28 Dec 2010 01:55:55 PM
Sick of poor network, black spots within my house, just tried to use my phone inside a major shopping centre " No Network Coverage" had to leave shopping centre to get coverage - NOT GOOD ENOUGH VODAFONE - FIX YOUR NETWORK NOW

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6609 Someone from TAS thinks vodafone is Not fail at all at 28 Dec 2010 01:55:44 PM
Have no problems whatsoever with Vodafone. Currently sitting at Old Beach with 3 bars 3G reception on my HTC Desire HD. Can receive similar coverage at home (Claremont). A lot of people seem to be complaining about VF just for the sake of complaining IMO.
28 Dec 2010 02:11:23 PM: people aren't making these stories up, you know.
28 Dec 2010 02:22:15 PM: Well i am just over the river from you, at work, and where I am indoors (very little concrete / shielding) there is very little 3g reception, even gsm/edge reception is low. My mobile plus the numerous iPhones have bad reception, mainly data.
28 Dec 2010 04:40:15 PM: I don't doubt people are making the stories up. I have had convos with people saying their reception is bad. Just pointing out that I don't have the issues others seem to have. Guess I'm just one of the lucky ones?
28 Dec 2010 06:23:38 PM: I'm lucky to, my reception is great no issues here!!!! :)
14 Jan 2011 11:50:59 PM: Have to say I live past sorrel sitting in the lounge room 3G 4 bars! However unlike some people I don't have a desperate yearning for a new iPhone 4. I have spoken to people that are using all this hype simply because they are in contract still and there is a new toy on the market. Pathetic really

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6608 Someone from QLD thinks vodafone is Extremely at 28 Dec 2010 01:54:37 PM
I'm recieving delayed voice messages, message bank not ringing me when msg is left, most of the time phone doesn't even ring it goes straight to msg bank and I don't know for days that friends have even called!!! Blackberry phone limited battery life, screen presses in so can't navigate menu,
28 Dec 2010 01:57:07 PM: ...also phone calls drop out and terrible service and need to get out of contract 5 months left!!!

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6607 Someone from NSW thinks vodafone is Very fail at 28 Dec 2010 01:53:32 PM
NO RECEPTION/ NO CUSTOMER SERVICE/ NO LARA :(

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6606 Someone from VIC thinks vodafone is superfail at 28 Dec 2010 01:53:21 PM
constant dropouts in melbourne cbd

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6604 Someone from WA thinks vodafone is at 28 Dec 2010 01:51:24 PM
vodafail is so fckd it has made my partner miss out on a lot of work due to the calls not been able to get through to him from his boss

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6603 Someone from QLD thinks vodafone is Useless at 28 Dec 2010 01:48:27 PM
Took over 3 days to receive a small picture MMS sent from a friend sitting right beside me. That's just the worst example, on top of the usual dropped calls, poor reception and no internet access (even in metropolitan areas).

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6602 Someone from QLD thinks vodafone is Total Crap ! at 28 Dec 2010 01:48:25 PM
can't even make a phone call in my own house! one year to go on plan can't wait for Telstra, might be more expensive but at least it works

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6601 Someone from VIC thinks vodafone is at 28 Dec 2010 01:44:14 PM
issues with vodaphone is coverage /service /dropouts while on a call i thought since the two companies joining up 3/&vodaphone things would be better but it is not so when i can afford to i will be unlocking my phone from vodaphone and going to telstra even the coverage while driving to see my father who lives in mildura all the way from near calder park raceway there is nothing NO coverage not good at all TELSTRA HERE I COME

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6600 Someone from VIC thinks vodafone is Bad at 28 Dec 2010 01:42:21 PM
I am a 3 customer who now has to put up with the appalling Vodafone network !It is a huge change from the Telstra radio network which we used to use before Vodafone bought out 3. Most of my calls dropout and it's defaulting to EDGE most of time instead of 3G when I actually can get on to the Internet.

I suspect Vodafone's problem is that it has changed to Nokia for it's network equipment. There were few problems when they were using Ericsson equipment!! It seems like Vodafone has capacity & network planning issues to resolve quickly.

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6599 Someone from WA thinks vodafone is VERY FAIL ATM at 28 Dec 2010 01:42:16 PM
well i get absolutely not reception its ridiculous and vodaphone have definately stuffed up my services this month apparently i was over my cap in the first 15 days ????? wtf they have overcharged me big time and im not happy! i had no trouble with prepaid but ever since may 2010 i signed on a plan and ive had nothing but troubles this needs to be sorted and this month should be free!!!!!

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6598 Someone from WA thinks vodafone is VERY FAIL ATM at 28 Dec 2010 01:41:56 PM
well i get absolutely not reception its ridiculous and vodaphone have definately stuffed up my services this month apparently i was over my cap in the first 15 days ????? wtf they have overcharged me big time and im not happy! i had no trouble with prepaid but ever since may 2010 i signed on a plan and ive had nothing but troubles this needs to be sorted and this month should be free!!!!!

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6597 Someone from NSW thinks vodafone is Frustrating at 28 Dec 2010 01:41:35 PM
Delays receiving my voice mail messages - and I live in the heart of Sydney's CBD. And the insurance provider they recommend upon signing up for iPhone provide very average customer service. I have a broken iPhone 3 glass, and after paying 18 months of insurance at approx $10 a month I am told it will take 3 weeks to fix, $150 to fix (although could be more) and there is no compensation for being without a phone for 3 weeks - I still have to pay both the vodafone monthly fee and the insurance fee. Not on.
28 Dec 2010 02:03:10 PM: I am in the same boat ripped off with the insurance

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6596 Someone from VIC thinks vodafone is at 28 Dec 2010 01:40:55 PM
I had wireless broadband could never connect and when I did was extremely slow.I called them constantly and they kept saying it would get better.Well it didnt.While I was arguing with them they told me not to pay till it gets sorted then they put a default against our name .HOW GOOD IS THAT
28 Dec 2010 02:14:17 PM: pay them off and walk away. Pity... the default will last for 5 years and no one will lend you any money.

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6595 Someone from QLD thinks vodafone is at 28 Dec 2010 01:39:56 PM
incredibly bad reception and drpo outs

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6594 Someone from NSW thinks vodafone is shocking at 28 Dec 2010 01:39:52 PM
i think vodafone went downhill when they joined forces with that screwed up network 3 mobile as thats when i had problems with reception

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6593 Someone from QLD thinks vodafone is at 28 Dec 2010 01:39:13 PM

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6592 Someone from NSW thinks vodafone is Absolutely at 28 Dec 2010 01:37:43 PM
i am not a vodafone customer but i think that they should dreally take their ads off the Tv and internet- they should not post ads campaigning for users when their network is so fail- TAKE THE ADS OFF!!!!!!!!!!!

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6591 Someone from NSW thinks vodafone is Very at 28 Dec 2010 01:34:53 PM
I do not always receive voicemail notifcations when someone has left a message. I also struggle to get proper coverage, even while I am close in Sydney metropolitan areas. Balls.

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6590 Someone from QLD thinks vodafone is Messages are random at 28 Dec 2010 01:32:44 PM
Returned home from a trip to the US and then received a message telling me i had voice mail. Sure enough. Three voice mail messages, 2 of them nearly a week old.

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6589 Someone from VIC thinks vodafone is Useless at 28 Dec 2010 01:31:48 PM
No Service!
No Help from Customer Service Operators!!!!
Locked into a 2 year conact for 2 mobile phones and broadband internet
VERY PISSED OFF.
Vodaphone will not cancel my contract without an investigation. If the investigation comes back and the network is the issue(which it is, i have to pay for the 2phones on the contract before they will cancel it. The phone is the bulk of the charge, which i can not afford to pay 600+ dollar for each phone. Vodaphone need to be shut down, they are scamming people out of their hard earned money. I currently pay 150.00 per month for .......NOTHING.

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6588 Someone from QLD thinks vodafone is Bad at 28 Dec 2010 01:31:45 PM
Second month on the service, phone gets no service, repeats messages, can not browse or use social network sites.

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6587 Someone from QLD thinks vodafone is Has it any Coverage at all? at 28 Dec 2010 01:31:12 PM
Been on Vodafone for a year, I had to stand in one spot to make a call or send text, internet was just a joke. This was the same with other family members on Vodafone. We became fed up with the poor coverage and service, I have given it a year to improve and in fact it has deteriorated. I have now switched to Telstra, more expensive but at last my mobile can now be used whilst 'mobile'.

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6586 Someone from WA thinks vodafone is Extreeemly at 28 Dec 2010 01:29:53 PM
It takes 3 days to recieve and send picture messages and if i miss a call it takes 3 hours to receive a voice mail message.

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6585 Someone from QLD thinks vodafone is So very Vodafail at 28 Dec 2010 01:29:41 PM
I have a Vodafone Wireless Broadband Modem setup for my laptop on holidays at the moment, and sometimes it works fine, but a lot of the time, it won't even load a webpage. Even when I am in the exact same spot and it worked the last time, I connect to vodafone mobile broadband, it says it is "connected", but simple things like Facebook won't even load, and it has before on that same reception level. My prepaid mobile is also with Vodafone, and I sometimes can't get reception even inside my house, which is quite clearly inside a vodafone 3G coverage area. If the call does go through, the call is usually dropped, and if it is a conversation of any particularly long length, I can get up to about 3 call drops before I just give up.

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6584 Someone from NSW thinks vodafone is crap at 28 Dec 2010 01:29:11 PM
never again vodaphone

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6583 Someone from NSW thinks vodafone is Not as good as others at 28 Dec 2010 01:28:44 PM
The usual, drop outs during calls, fail to connect when starting calls, delayed messaging, slow data rates. I don't expect 100% success, as it's wireless, but why isn't Vodafone's network keeping up with the amount of users on it? If any one from Vodafone reads this, PLEASE UPGRADE your services or people will vote with their feet.

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6582 Someone from ACT thinks vodafone is EPIC WOEFUL FAIL!!!! at 28 Dec 2010 01:27:24 PM
I was a loyal Vodafone customer for six awful years. Fortunately my partner and I have moved from Vodafone to Optus in the past month- a great, joyful move!

My partner has had numerous problems with un-locking an iphone when moving to Optus. Vodafone refused to un-lock the phone, citing the old "we can't do it in store, you need to call customer service". Then calling customer service with them saying it needs to be done in store, resulting in Vodafone not un-locking the phone.
I was also told by Vodafone that they would charge me a $50 fee for moving my number over to another network, it was moved over by Optus and no fee was charged.

There were various reasons for my move. For starters, most of the time I had no reception at my house in my inner city suburb in Canberra. Ridiculous. Often I did not receive phone calls or texts.
I also experienced the infamous 'drop outs' during the majority of all phone calls. I found that after it dropped out twice, there was no chance of making receiving any calls at all.

As well as a terrible network, Vodafone's customer service matched it. As my pre-paid sim had been purchased years ago by my Dad, hence the account was in his name, when my Dad called customer service to change the account to my name and give permission to do so, he was told this could only be done in store. When visiting a store, and speaking to a manager, we were told there is nothing they could do and we would need to call customer service. After calling customer service for the second time, we were told the same thing again.

When I complained to the manager in-store, I was told that Vodafones stores and their online customer service are separate and that there is no cross-over between the two....
Upon visiting another vodafone store and speaking with a junior staff member, he changed the account to my name and told me stores can perform this process, they just prefer not to.

I also received stellar service when enabling global roaming on my vodafone account when visiting Europe in 2008. After telling a Vodafone rep all the countries I was visiting and asking if I would have service in each country, I was told I wouldn't have a problem having service in any of the countries. I had service in half the countries I was in. There re-assurance was not helpful. If I had known this in in the first place I could have made alternative arrangements.

In short, Vodafone suck and have done so for some time.

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6581 Someone from NSW thinks vodafone is MEGA fail at 28 Dec 2010 01:25:46 PM
Just sign up to Vodafone only about a month and half ago and on a $69 plan and the coverage just sucks. The phone calls keep dropping out and there a points in time where there is no coverage at all. The data on the phone is also slow as. Thinking about trying to get my money back and switch providers.

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6580 Someone from SA thinks vodafone is EPIC FAIL at 28 Dec 2010 01:25:44 PM
I just got my latest vodafone bill sent to my email and i had paid one month in advance so should be in credit! but the dodgey bastards are still trying to get money out of me for this bill i have already paid! how does that work? and as for the service! Biggest piece of S**t. I regret ever going onto vodafone. Cant use internet on my phone unless i want to be waiting for a few hours for each page to load! and calls dropping out like no tomorrow what a joke!!

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6579 Someone from NSW thinks vodafone is Vodafone Sucks at 28 Dec 2010 01:24:42 PM

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6578 Someone from NSW thinks vodafone is worse than Telstra at 28 Dec 2010 01:24:16 PM

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6577 Someone from VIC thinks vodafone is not much at 28 Dec 2010 01:24:12 PM
I am an employee of Vodafone and feel this website is a massive over exaggeration. I go to work everyday, get yelled at, abused, told I am an idiot... yet still go out of my way for each and every customer (as do my colleagues) to ensure the best possible outcome.and service, sometimes it can take hours or even daysof effort.... We can't help it if the network fails, we can't help it if u don't get reception, and we can't help it if the call centres r busy... so .... before u all start complaining in store.. remember that majority of employees have Vodafone as their service provider.... WE ALL FEEL THE SAME PAIN !!!!! Have a bit of consideration for the people who try as hard as they can to resolve ur issues. If u have enough time to sit on the computer and create such a website u can certainly sit on hold to the Vodafone Customer Care Centres.
28 Dec 2010 01:30:56 PM: the call centres keep you on hold for over an hour, then hang up on you before they even answer the call!! THEN they charge you for the call on your next bill, how bout you pay $129 a month for absolutely nothing and see how pissed off you get at all the bullshit lies you keep getting told... while i sympathise with your position (well not really) you guys are just as guilty of feeding us the same shit we have all had enough of..... "you will be well looked after, you get excellent service" IF YOU KNOW ITS A LIE, WHY KEEP TELLING EVERYONE THE SAME CRAP??????
28 Dec 2010 01:37:45 PM: I dont think you should take it personal. People are mad at the service provider. you only work for the service provider. While you are the front line so you cop all the crap you should try to remember its not about you. Its about people paying for a service your boss is not providing.

Maybe if your boss stopped ripping people off you would get abused a little less. I know its not your fault and it sucks you have that job and I understand you dont go to work to get abused, but people work hard for their money and when we pay for a service we expect to get what we pay for.

Maybe complain to your manager everyday

lets be honest VODAFAIL sucks
28 Dec 2010 01:37:49 PM: I spent 6 months dealing with your customer service center - I was sworn at by your team members, when I didn't even swear, I was lied to over and over and was able to prove it thanks to taping calls in the end... I had to make all contact as no one ever called back, I was mocked and laughed at... one time the person thought they put me on hold and hadn't and I proceeded to hear them tell the manager how they were going to 'screw me over'.
Seriously and you are happy to admit that you work for this company!
28 Dec 2010 01:45:18 PM: I feel sorry for the store employees, but I agree with the reply above. Yes it would take time to set up a website, but that's only one person's time. If all the people who have commented tallied up the hours left waiting on hold, arguing the point and then still having no resolution, it'd be quicker to roll out a new network. The website has also been set up because there's nowhere left to turn - nothing else has worked. But the can of worms is now well and truly open. If I was an employee I'd want to quit as these problems will not be resolved in the short term.
28 Dec 2010 01:49:58 PM: In regard to your last line about having the time to sit on hold instead of creating a site.... HE CREATED THIS SITE WHILE ON HOLD... AGAIN, you fail! Obviously you belong at your job... you fail to listen to the customer and find out the facts.
28 Dec 2010 01:54:42 PM: I am a owner of a vodafone store and find that you like to shift blame onto the network and its coverage, so its the staff issue well what a load of crap. Do we look like little chinese people that build the phones or do we look like the little man that climbs the tower to fix your reception issues no we dont so take into consideration there are big issues but its about the network and its coverage not th people that work in the retail outlets over the country most of them are privately owned, If you were to come to my store and cry abiout the recpeption this is what I would say sorry about that sir or madam but we dont control that here but here is the customer service no. and you know why we say that it is because we dont bloody fix them we can only assist you so please take into account these people that work in these shops are just sales people not tech people so call the customer service no 1555 on your mobile or 1300650410 on landline if yoiu have no reception at them time. Also I am very happy to own and operate a Vodafone store!!!
28 Dec 2010 02:00:15 PM: I am a Vodafone customer much ot my regret however I also work in a call centre as a supervisor and I know how much abuse you can get.No fair I agree however the people who work at Vodafone are not the easiest people to try to get to understand or to deal with. I went to a Vodafone store today to ask about insurance that I pay on my phone and when I questioned what she had told me she laughed in my face!!!!!She did not give too hoots what I was asking. This was at the Blacktown store. If I cant get a decent answer from someone face to face how am I to get a decent answer when the person I call is located in MUMBAI. I then called the stupid LARA and when the lady from Vodafone customer care rang me back after two hours she told me she could not help me so she said she would transfer me to the insurance section. ONly she failed to tell me that this department only works Monday to Friday and not on a public holiday.So f course I was asked to call in business hours. She should have known it was a public holiday in Australia. I have wasted a lot of time on this vodafone thing.I agree people should have some consideration for the people on the other end of the Phone trying ot help however some of the customer service people they have working for them leave a lot to be desired.
28 Dec 2010 02:07:30 PM: IM SUPRISED YOU CAN UNDERSTAND ENGLISH MOST WORKERS IN THE VODAFONE CALL CENTRES DONT!!
28 Dec 2010 02:10:46 PM: A bit Racist dont you think
28 Dec 2010 02:15:56 PM: to the person who thinks this website is "a massive over exaggeration". my arse it is. obviously you have never had the pleasure of being on hold to vodafone & speaking to someone who doesn't speak a word of english properly or doesn't give two shits about you as a customer. how would you like to speak to someone you can't understand, be put on hold for over an hour, be put through to two different departments and be hung up on while you are still talking? i bet you would be singing a different tune if this happened to you.
28 Dec 2010 02:38:51 PM: I actually do that everyday... its called patience ! All im saying to everyone is yes Vodafone is certainly not perfect i can see that from the issues i have with my phone also... what im saying is i shouldnt have to go to work and be abused all day when all im doing is trying to help, some things are out of my control.... i just know that the amount of complaints are on this website there will be people who come into thew store and do the same thing and i will have to cop it, just wanting people to think before they start screaming at me and everyone else that works for Vodafone. And yes, I am proud to work at Vodafone otherwise i wouldn't .. i'm proud of the way i handle issues and do my best to resolve them ! oh and i didntr say INSTEAD of creating a site i said if u have the time to create it u have the time to sit on hold !
28 Dec 2010 02:45:25 PM: If u know (which u obviously do) that the service promises u r selling for voda r nothing but lies then u do deserved to be yelled at!
28 Dec 2010 02:57:47 PM: If a customer came into the store to buy a Vodafone service and i knew it wouldn't work.. i would 100 percent NOT sell it to them - i would advise against because it doesnt only hurt the customer it makes my life harder
28 Dec 2010 04:01:54 PM: to the person who said if u have time to create a website u have time to sit on hold. if you yourself are having issues with your phone then why in hell are you working for a store that is selling crappy shitty vodafone service? you said that you are proud to be working at vodafone then you ae a bloody idiot & you deserve to be yelled at.
28 Dec 2010 04:28:41 PM: To the Dickhead above.. U seem pretty tough to yell at people who r not supposed to yell at I back ! Where do u work , love to visit.

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6576 Someone from QLD thinks vodafone is 2 yrs of hell on contract at 28 Dec 2010 01:24:11 PM
Slow data down loads on my phone & computer, phone calls dropping out , poor coverage area, since canceled my internet connection & got twice as much data down load per month & new computer thrown with Optus.
There customer service sucked with 20-40 minutes on hold waiting to talk to a real person.

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6575 Someone from WA thinks vodafone is Totally Dud at 28 Dec 2010 01:23:28 PM
Vodafail have been charging me like a wounded bull for Excess data Downlaods that I am not making.
Their Mobile Broadband is so slow it is easier to use a Internet Cafe down the road than bother logging in.
My phone drops out for no reason and has shitty reception...never mind the way the company offers the same contract I signed at even less money to "New" customers 1 week after I sign my contract.
Customer service staff who do not speak english well enough to understand what I am asking for or complaining about and who don't speak english well enough for me to be able to understand them.
I managed to get released from my Mobile Broadband contract, thanks to the TIO, and I will NOT be renewing my phone contract when it expires in another couple of months...Hate the idea of going to Telstra but may have little choice. :-(
28 Dec 2010 01:26:25 PM: I hear you. and I love your Vodafail comment. priceless.

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6574 Someone from NSW thinks vodafone is Massive Fail at 28 Dec 2010 01:22:53 PM
At Port Macquarie NSW and phone and data coverage is pathetic. Takes at least 3 attempts to make a call and data only works if you are lucky. I had better coverage driving up the F3 from Sydney.

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6573 Someone from NSW thinks vodafone is Double Charge at 28 Dec 2010 01:22:49 PM
In September 2010 I recharged my prepaid as usual and mid-recharge it dropped out and reconnected a couple of seconds later with a "your recharge was successful" - it certainly was for Vodafone - they double charge me within 2 seconds of each other - it took me 8 calls to India and four emails asking to speak to someone whom I could understand + explaining what had happened each time and that I could not have possible logged on and recharged withing 2 second and finally threatening to go to the Dept Fair Trading = three months to get the money reimbursed into my account.

When ever I send an SMS it takes two to three hours before it is delivered if it is at all.

Seriously thinking of moving on.

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6572 Someone from NSW thinks vodafone is fucked at 28 Dec 2010 01:21:01 PM
worst rececption ever, worst internet coverage, phone freezes when making calls sometimes, phone cuts out all the time during calls.

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6571 Someone from VIC thinks vodafone is very at 28 Dec 2010 01:18:15 PM
i am receiving text messages 5-5 hours later only from VODAFONE numbers.. delayed voicemail messages only from VODAFONE numbers... vodavone just fail... ive onyl started having these problems when i went on a plan contract almost a year ago. i never had this problem on prepaid with vodafone. its pathetic you pay for a serfvice u expect a service. they gave me a dodgey and faulty phone on the first contract. which resulted in going back to vodafone 4 times for repairs and once i had enough i contacted the ombusdman and finally got a new phone. i always spoke highly of vodafone but now, i doubt it very much and cannot get out of my contract. let alone let me change my number bcoz of personal problems. only way i an change my number is if i pay my contract out. wtf!!! vodafone you are a big dissapointment now!!

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6570 Someone from NSW thinks vodafone is 3 Fail at 28 Dec 2010 01:17:29 PM
Looking forward to sharing your pain when 3 switches over it's network to Vodafail.
28 Dec 2010 01:31:57 PM: A three customer services assistant in Bondi told me that 3 went bust during the FGC and the only way they could get saved was by merging with Vodafone?
29 Dec 2010 08:06:47 PM: lie

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6569 Someone from WA thinks vodafone is "COMPLAINT" at 28 Dec 2010 01:16:18 PM
Nothing to add concerning the problems I am experiencing with Vodafone performance, they've been mentioned here numerous times already. However, after waiting on hold for hours this morning without getting through to so called 'customer care' I told lara 'complaint' and got through straight away. This happened twice this morning. So I suggest responding to lara with the one word - complaint and you may not need to be kept on hold for hours. Both Indian call centre operators (Sarah and Dexter) were helpful and courteous, cosidering the constraints and no doubt adversity they are being subject to. I wish you all the best of luck in resolving your issues.
regards, Tyrone

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6568 Someone from NSW thinks vodafone is MEGA FAIL at 28 Dec 2010 01:16:07 PM
Its pathetic that 3G says it has full reception, but the minute you connect to something, it slows down drastically or drops out completely. Basically can not connect at all on the weekends. I can not take calls inside my house, but suprisingly, like so many Vodafailers, if I step outside, reception is fine. But wait, if I go past my mailbox....FAIL!
I live central to town and do not have a highrise anywhere around my home.
Has been like this since I started using the $49 CAP.
WTF is going on you Voda-idiots?

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6567 Someone from WA thinks vodafone is 10/10 at 28 Dec 2010 01:15:38 PM
signed up with vodafone because i was told i would get coverage in port hedland and karratha...cant make a call or get one , cant even get enough coverage to ring vodafone to unlock my phone so i can use another carrier. stuck in the middle of F$#%ing nowhere with no service!!
28 Dec 2010 05:04:25 PM: VODAFONE, I WANT OUT OF MY CONTRACT!!!!

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6566 Someone from NSW thinks vodafone is Worst network ever at 28 Dec 2010 01:15:03 PM
Been with This failure of a network for 18 months and have had all the same problems and been served up all the same lame stall tactics from their so called customer service people. Sick to death of being totally ripped off.
I'm with PiperAlderman, I no longer want to be just released from my contract, I want serious compensation for all my loses due to Vodafone.
you should have released me long ago Vodafone, now I want blood.

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6565 Someone from QLD thinks vodafone is causing so many people pain and getting away with it at 28 Dec 2010 01:14:52 PM
It's hard to have moderation when Vodafone is so frustrating!

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6564 Someone from WA thinks vodafone is 10/10 at 28 Dec 2010 01:13:46 PM
constant ack of coverage in metro area of perth, 3g non existant, to get coverage i either turn off 3g and use 2g or turn 3g on and hope for the best. internet is slow on phone some areas i.e claremont showgrounds coverage on one half of oval move to the other nothing???
all i can say is cancel my contract and im off to telstra
28 Dec 2010 01:15:09 PM: btw the fail is 10/10 not their 3g third world coverage, just looked at my phone no coverage then 5 secs later coverage!

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6563 Someone from WA thinks vodafone is too hard at 28 Dec 2010 01:09:35 PM
They as other communication companies need to employ people you can understand and get real help from. I have has to hang up a few times because I could not understand the person I was talking to or they could not help me. It takes the push of 3 or more buttons before you even get to speak to anyone.
What happened to real customer service.

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6562 Someone from VIC thinks vodafone is 3 fails out of 4 calls. at 28 Dec 2010 01:09:22 PM
Calls fail continuously, sometimes goes to voicemail immediately. Trying from and to, doesn't matter. Restarting handsets doesn't help.

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6561 Someone from WA thinks vodafone is MASSIVE FAIL at 28 Dec 2010 01:09:19 PM
I have a business to run, i am losing jobs because clients cant get through, My daughter is due to have her baby anytime and i am finding it very hit and miss when trying to call her, We advetised for employees and the same day vodafone went down for the whole day so we couldnt take any calls. tomorrow we are going to Telstra

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6560 Someone from QLD thinks vodafone is Major fail at 28 Dec 2010 01:09:19 PM
Hubby and I both have a vodaphone service and can't communicate when we are out. Either no service or cuts out in the middle of a call. Thanks vodaphone $120 per month for nothing!!!!!

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6559 Someone from QLD thinks vodafone is Customer Service at 28 Dec 2010 01:07:26 PM
In summary in my opion Vodafone have failed me (and I'm sure many others) when it comes giving service. No business is 100% perfect all the time, and you can never satisfy everyone. But the general rule in business is to look after the customer. For some time now I have felt they can't get this fundamental thing right, when you call with a complaint, problem or question at the very least you expect a timely response and better still from a person who can speak proper english (no disrespect). When you push various buttons to get where you think they want you to go, then EVENTUALLY have someone answer, but the conversation gets mixed up because of the overseas time lag and to top it off the keep saying excuse me because they don't understand you. Vodafone prides itself by having their logo plastered everywhere, but why not put some funds and time into where it matters - Customer Service.

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6558 Someone from QLD thinks vodafone is 2 yrs of hell on contract at 28 Dec 2010 01:07:22 PM
Slow data down loads on my phone & computer, phone calls dropping out , poor coverage area, since canceled my internet connection & got twice as much data down load per month & new computer thrown with Optus.
There customer service sucked with 20-40 minutes on hold waiting to talk to a real person.

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6557 Someone from NSW thinks vodafone is its SHIT at 28 Dec 2010 01:07:06 PM
we experince the shittest reception and never ending call drop outs at our house!

i have proved this by comparing my friends mobile phone reception (telstra)
which he always has full 3g reception and we barely ever get one bar

voda has failed badly

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6556 Someone from QLD thinks vodafone is unbelieveably bad at 28 Dec 2010 01:07:01 PM
We were with Vodfone for 5yrs. All was well until about 12 months ago when every call made or received droppped out after 30seconds.Then my husband who uses his phone for his work got a bill for 380 bucks. Thats 300 above his cap, which was the first time he'd exceded it in 5 years. That was the last bill he got cause when he phoned Vodafone and complained the increase was due to the drop outs and call backs he had to keep making he was met with a rude, but English speaking CSO who said she would refund everything over the cap price if he stayed with Vodafone.He said what's the point if I've got no coverage. She said it was probably the phone and to turn it off and on once a day. It didn't help.He switched carriers. So she said Vodafone would refund 138 dollars(don't know where this figure came from) and they would send a cheque. Fast forward a month and SURPRISE still no cheque. So I emailed them and got an automated response. I rang, waited for 45 mins, got disconnected. Rang next day waited an hour.Spoke to India explained situation and got the run around. Eventually got them to agree to send a refund and got his name and ext. number. Still no refund. I rang again and explained whole story yet again.A cheque for $38 turned up.I rang again to talk to complaints dept. and was told i could only lodge a complaint via email, which i did and received an automated response after 2 weeks and my ringing them again. The response said if I had a complaint to call customer service.I emailed them back and asked for someone to call me back and left my number. I got a reply that said Vodafone is unable to contact me via that media. Ha Ha. A phone company that can't call you using a phone. So if you like to use your phone as an ornament and enjoy getting the runaround, sign up with Vodafone.

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