26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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19683 Someone from QLD thinks vodafone is Mobile broadband at 14 Oct 2011 10:26:56 AM
Had mobile broadband, which uses the mobile phone network. What can I say, many problems:
Drops out on average 10-15 times during an 1 hour surfing on the net. Doesn't matter when in the day.
Won't let me connect. Period. Have to shut computer down, and restart- 2-3 times most sessions to connect.
Connects, signal strenght good, then no internet access.
Poor signal strenght 90% of the time, even when it says 'good'
Massive overuse bills? why???? i can never connect!!!
General bad service in stores. Got put on a phone to india, in a vodafone store to canceln contract. Anyone think its weird to be in a store and have to call another country to get service.

Poor Poor Poor - Hope Vodafonel; vodafails big time.
18 Oct 2011 07:30:30 PM: Their new data network is OK - good coverage etc. It's their Internet Gateway that is totally screwed! That gateway is the point at which Vodafone's data network connects to the actual Internet. For some EXTREMELY FRUSTRATING reason, the gateway bandwidth is just like an octogenarian with prostate cancer trying to piss. Hardly any flow with an occasional spasm of data. It should be flowing like the piss from a drunken teenage hoon - BUCKETLOADS!!! This is Vodafone's REAL issue and it's DRIVING ME NUTS as I, for the life of me, cannot see any technical reason for such a HUMONGOUS FAIL!!! GET IT RIGHT VODAPEOPLE!!! Honour my contract!

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19682 Someone from ACT thinks vodafone is fail at 14 Oct 2011 09:40:47 AM
The numerous staff we've spoken to doesn't know the in's and out's of the business resulting to wrong advice or no help at all.

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19681 Someone from NSW thinks vodafone is failure at 14 Oct 2011 09:39:05 AM
Getting call at almost 10:00 PM.

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19680 Someone from NSW thinks vodafone is very fail at 14 Oct 2011 09:36:18 AM
They put my plan to an $ 85.00 plan instead of $ 30.00. They charged us for the past usage and advance payment unti November. (It's only 14/10/11 today) They cannot correct it until December 2011. They're saying they cannot do anything about it.

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19679 Someone from NSW thinks vodafone is Epic Fail at 14 Oct 2011 08:13:25 AM
I was told three weeks ago I would be sent a satchel to return the pocket wifi which was HOPELESS and today I call to find they never even noted on my account they would send one. I get told today they will send it... Really? They wouldn't even send a confirmation. So how do I know it will be sent this time?

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19678 Someone from NSW thinks vodafone is News at 14 Oct 2011 07:35:22 AM
Here we go, hold tight

http://www.dailytelegraph.com.au/news/sydney-nsw/vodafone-facing-6m-lawsuit-over-network-problems/story-e6freuzi-1226166250522

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19677 Someone from SA thinks vodafone is Insurance at 14 Oct 2011 05:46:59 AM
Have had nothing but trouble from the start. First they sent me two phones instead of one, so now I'm am getting two email bills while I wait for them to send the 'postage package' so I can send back the phone. Also to top it all off, my phone got stolen the other week tried to claim my insurance that I took out when I signed up and now they are saying I never had insurance. And its my fault for not reading my bill and checking I had it. I've only had 2 bills so far and my first bill was supposed to be free and my second bill was like 95 bucks on a 55 dollor plan. I just assumed I had it already, I had to listen for a half an hour when I signed up to all of the terms and agree to them all. I even asked about the voice recording from when I signed up and they said they didnt have one. WTF???

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19675 Someone from ACT thinks vodafone is at 13 Oct 2011 11:58:31 PM
http://www.theage.com.au/national/as-is-custom-were-loud-whingers-20111013-1ln38.html

This research says that the average Australian, having experienced bad service, will tell 23 people.

IN just 6 months, 375,000 Australians left Vodafone. Does this mean that almost half the country (8,625,000 Australians) would now be aware of how bad it is?

I'm drooling at the prospect of Vodafail not having a single customer left by about mid 2012.
14 Oct 2011 12:08:39 AM: There is a good chance the entire country is aware of the problems Vodafone is having. There are about 7 million people on Vodafone/Three so most of them would talk to the remaining 15m people in Australia.

Vodafail.com Moderation Team

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19674 Someone from VIC thinks vodafone is so bad at 13 Oct 2011 07:06:51 PM

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19671 Someone from SA thinks vodafone is so so vodafail at 13 Oct 2011 04:12:29 PM
Absolutley no service in Adelaide this is very unprofessional

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19670 Someone from NSW thinks vodafone is NO INTERNET CONNECTION EVENTHOUGH 3G Signal is FULL at 13 Oct 2011 12:32:32 PM
I'm working in CBD area and living in eastern suburbs. Starting this morning (13/10/2011) my signal is full...but sometimes dropping, BUT CANNOT CONNECT TO INTERNET SERVICE! All of my other service are working (Blackberry Messenger and other mesengers) BUT NO INTERNET CONNECTION!
13 Oct 2011 02:30:29 PM: I concur.
13 Oct 2011 09:10:56 PM: Dude, everyone knows the blackberry service is down at the moment. Its not vodafails fault.
14 Oct 2011 12:10:24 AM: It's not clear if the Blackberry outage impacted Australia but it appeared to be worldwide. It sounds like it's being restored now. http://www.pcmag.com/article2/0,2817,2394609,00.asp

Vodafail.com Moderation Team

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19669 Someone from VIC thinks vodafone is Extreme at 13 Oct 2011 09:45:51 AM
Please don't ridicule me for my choice of plans but I did get vodafone for my mobile broadband PLUS we have two vodafone plans at home. One prepaid and one postpaid.

My postpaid works fine in our apartment but the Pocket WiFi and the prepaid just decided to stop working on Wednesday morning.

HOW IS THAT POSSIBLE? So I rang and went through the basic "trouble shooting" options and was then told that it would be escalated and someone would get back to me in 5 days..

WHY DOES ONE WORK AND NOT THE OTHERS?? One has perfect signal and the prepaid has nothing..

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19668 Someone from Somewhere else thinks vodafone is 100% useless!!!!!!!! at 13 Oct 2011 05:07:06 AM

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19667 Someone from QLD thinks vodafone is As fail as fail gets at 13 Oct 2011 12:42:57 AM
Girlfriend's phone has been off all day (or so I thought). Got home and we both noticed that she had no bars. Not the first time it's happened. Switched to over to 2G GSM and 1 bar intermittently dropping in and out. Switched back to 3G and get the good ol' searching....

Called Vodafone and got through to a rep in under 5 minutes (not bad). Had a mouth full of food as I was anticipating a longer wait. Explained everything to the rep. Call dropped. Nice rep called back. Call dropped again. Nice rep called back again. Rep advised of upgrade to the area. I refused to accept the excuse (as it has apparently being going under an upgrade for the pass 6 months). Mentioned to the rep that since Vodafone can't provide a service that my girlfriend signed off on, then they were in breach of the contract and we wanted out. Rep didn't have a standardized answer to that, so has arranged for their cancellation team to call us within 3 business days?? (their back logged cancellations list must be huge lol). Not looking for compensation, just wanting to leave Vodafone without any cancellation fees for the remaining 18 months and the hassle of contacting the TIO.

My Vodafone contracts ends next month. No brainer on what I'm going to do with that. In fact have been with Telstra as long as Vodafone, so Telstra gets to take over my second service too (and also my girlfriend's when we sort this mess out).

Anyway, fingers crossed =)

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19666 Someone from VIC thinks vodafone is crooks at 12 Oct 2011 07:19:47 PM
on a vodafone web-site you can see a review score of a Samsung Galaxy S2. This consist of 22 reviews giving it a score of 4 and 1/2 stars. Yet no-one can post a review to truly reflect problems with this phones as VF site report that review submission is currently unavailable. This is a false and deceptive conduct as the customers rely on a pre-fixed review and cannot leave their own reviews of the product. Current rating could have been a lot worse especially on VF network - cant get any reasonable internet or reliability. Simply crooks.

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19665 Someone from WA thinks vodafone is structured at 12 Oct 2011 06:06:34 PM
I am not in a mess with Vodafone, I am an individual in the loop. I would just like to inform people who do have some issues that there are little things you can do to improve your service and coverage. When you are provided with a phone and handset sometimes you may be given a less quality sim card. This really does affect the performance. if you have a i phone and have issues for instance nip into the store and ask for a sim swap. Most numbers were given a 56KB sim card and not a 128KB card. This small implementation does help alot. As to why these were not sent out originally I cannot tell you but these little implements will dramatically improve the service.
13 Oct 2011 04:53:26 PM: Shouldn't the call centre be telling people to swap the sim card instead of saying they are "upgrading". the lack of courtesy and professionalism from the call centre is as big an issue as their woefully inadequate network is.it is anything but structured as you describe it.

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19664 Someone from NSW thinks vodafone is very at 12 Oct 2011 05:28:41 PM
got messages saying vodafone is ugrading its network a few weeks ago and since then my phone recieves multiple texts of the same message regardless of what mobile server person sending them is with,also when i try send a text message it stays in my outbox for a very long time and tries resending it a number of times until it finally decides to send.as for picture messages it just says connection failed and wont send at all.also i have just signed up with vodafone for mobile internet as i dont have a home phone and now that is useless to me.with varying signal from nothing to full scale and even then cant get a web page to load in under 20 minutes if at all.have contacted them on 4 occations now and they keep going over the same things check your connection number in messaging,restart the phone,reset the phone etc .and still the same.had this trouble when i was with 3 mobile after i moved house the remedy i finally agreed to was to switch to a new contract with vodafail,all was working fine until they supposedly upgraded there network.my phone now only shows 3.5g and wifi modem dont show 3g at all anymore.this time im going to ombudsman again and want my contracts terminated with this inept company.

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19663 Someone from WA thinks vodafone is dropped call and lost service including 3G at 12 Oct 2011 03:53:15 PM
complete mess!!! it is happening everyday. I lose vodafone service connection. No 3g connection. This happens in middle of CBD. Call hangs, drops out completely not only in CBD but in osborne park as well. Apparently they were doing some upgrade(they send sms few weeks back) but noting is fixed. it is even worse. I needed to send urgent email from phone but right now service is dead!!!

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19662 Someone from QLD thinks vodafone is UBER FAIL at 12 Oct 2011 01:12:07 PM
I've tried to call my girlfriend who was expecting my call. Could not reach her at all and she couldn't call me either. Land line also failed. No calls, late SMS, #G is a joke!
Seriously considering returning my phone and paying out my contract. ITS THAT BAD!!!

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19661 Someone from VIC thinks vodafone is very bad at 12 Oct 2011 12:30:33 AM
I don't need to worry about exceeding the data limit because the Internet data rate is 0 bps most of time. Poor network, poor service...
12 Oct 2011 10:47:55 AM: Just wait till the VF magical mystery charge system starts!!!!!!!!!!!!

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19660 Someone from VIC thinks vodafone is not honouring original online contracts at 11 Oct 2011 08:40:52 PM
I bought my HTC Legend on a $45.00 per month plan. The advertisment online assured that you would get free calls, sms, msm anywhere in Australia, mobile or landline. You also got 1Gb data per month for the term of contract (2 years) plus 1Gb per month, on top of the other one, for the duration of one year. That meant the first year you would have 2Gb data and 1Gb for rest of the term of contract. I rang after month one because I was overcharged by 10.00 and the 2Gb were not working, neither was internet and other features of the phone. I was told that I needed to ring for the features to be activated. I kept calling every few weeks to describe my frustration with the their service or lack thereof. I still had not received my 2Gb of data nearly 5 months later and was still charged 54.99 instead of 45.00. What the??? Eventually they asked for a copy of my contract that stated I was to receive 2gb of data. I looked but found no such confirmation from Vodafone. This is their practice...to not honour the advertisement in a contract to you. So when you sign up online, your last page does not include the 2gb of data. So to cut to the chase, one of the times I rang and asked for my 2 gb to be set up, they began to charge me an extra 10.00 for the privilege. I continued to complain until I told the manager, at the other end of the phone line, that enough was enough. I would see what the ombudsman would have to say about the matter. After much argument, 2 hours, later the manager agreed that I should have the 2gb for free for 1 year and then go back to 1 gb for the next 12 months. And that's only because I perserved. My son and husband both bought similar deals and do not have their 2gb of data, though I believe they have accessed the Internet since the 4th month of having the phone. Vodafone is cagey about putting things in writing and they still haven't done so for me. I look forward to the next sparring match with the poor sap on the other end who will try to excuse the company despite believing the customer is right.

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19659 Someone from WA thinks vodafone is dropped calls at 11 Oct 2011 08:30:51 PM
nearly every call I make drops out and I have to call back several times I don't answer my phone with hello anymore I say if this call drops out i am not being rude I will try and call back. I am confused and very angry I have never had this problem before and my phone is a very expensive one My son is very ill and I need to make calls sometimes emergency and I got dropped out when trying to call an ambulance. this is not good enough when I go to vodafone centres they say there doesn't appear to be a problem and there is nothing wrong with the phone no one has suggested geting out of my contract what can I do ? I am getting madder and madder and I already have a stressful situation at home I need my phone and can't afford another one on a large contract

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19658 Someone from ACT thinks vodafone is Overcharge at 11 Oct 2011 07:42:56 PM
I seriously hate this network. I'm on it's $79 Cap plan and in the first 3months the charges were normal although I was worried because I made so many international calls. I kept on making international call afterwards. Then, the most horrible thing happened when I logged on to myvodafone and saw my bill is over $200. I went to the customer care or retail store and they told me I've exceeded my monthly allowance and that's why I got charged that much. When I told them to look at my previous bill they just went on showing me the usage details. It was actually a week after I paid my latest bill when this freaking surprise from vodafone, or we should call Vodafail came. I hate vodafone !!!!!!!!!
20 Oct 2011 10:17:16 AM: "I seriously hate this network. I'm on it's $79 Cap plan and in the first 3months the charges were normal although I was worried because I made so many international calls. I kept on making international call afterwards."

All I can say is, idiot.

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19657 Someone from QLD thinks vodafone is unreliable at least at 11 Oct 2011 05:31:47 PM
Mobile broadband delivery on the Gold Coast is a dismal failure. I have contacted their help desk on numerous occassions and been put through the same hoops each time.(I am on my third SIM card) The service fluctuates between 3G and HSUPA, download and upload speed is up and down like a yo-yo (mostly down) and drops out completly every 5 minutes. I can't use Skype or download any volume of data. All my attempts to have it fixed have been a very frustrating failure. They know that they can't deliver the service here and yet they are still pushing the "service" through their retail shops and signing up new customers every day .

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19656 Someone from NSW thinks vodafone is Very.... at 11 Oct 2011 03:30:40 PM
I have my iPhone 4, on a plan. It is $49 a month, so my grandma, who is currently in hospital right now for minor injuries had originally got it for me for my birthday. So as she can't go the shop to pay it herself, i am stuck with trying to pay it for myself. I can't pay my OWN BILL as she recieves the bill as an email. I can also NOT PAY the bill because i don't know the PIN she had set for my account. I can't believe i need a PIN to PAY OFF my own bill? F*(^ing useless! omg... now i owe 100$$$ //./... ALSO I AM EXCELLING MY AMOUNT BECAUSE I CAN'T TURN OFF MY VOICEMAIL!!!! every time i get a voicemail, my phone downloads it and it costs around 2-3 dollars... damn you guys are useless//// -_-

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19655 Someone from WA thinks vodafone is VoiceMail Central at 11 Oct 2011 02:31:25 PM
Hmm someone rings you 5 times and it goes to voice mail each time, serious wtf? This is IN the CBD, central park? I mean vodafail COME ON. I think Vodafone should be FORCED to not take on new customers until this crap is resolved.

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19654 Someone from WA thinks vodafone is Lieing about upgrades at 11 Oct 2011 01:59:29 PM

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19653 Someone from NSW thinks vodafone is shooting themselves in the foot at 11 Oct 2011 12:48:32 PM
I have just signed with Vodaphone, SIM only. I had read all the bad press and decided that too many family members were with vodaphone not too sign up in the short term for the cheapest plan (I now have to pay for a phone for the first time in years!!) I went through the online selection as I was going to port my number from another company as well and as it was only going to be a few days max would be faster than the nearest shop on the weekend.
My fun started after setting up on the 30th of Sept and then making enquiries on the 4th as to when I would receive the SIM. The "status" showed an update on the 1st Oct and nothing since. I wanted to knw what was up. The helpdesk were inept. As I did not have an account setup all they could say was there are notes in their system but I should get it soon. When I quizzed them on the statement in the online form that says "When should I expect delivery (1-2 days standard)" they said it can take about 10 days for the approval process to be done??? To which I "played" with them and pushed my point in many different ways to get them to show me they knew what good customer service is (did they bend over backwards? No way!!). I did this over 2 days and on the second day they told me there was a problem with the expiry date on the ccard I gave them so I gave them the details again. I thought about it and it was then a Friday i thought I would go to my nearest shop on the w/e. I rang them back again and asked thyem to cxl my request. Oddly enough, 3 hours later my ccard company rang me and said there was a security breach on my card where someone had billed $5 to my card and that they had a few of those that day and said I had to cut up my card!!! - Coincidence after cancelling my order!!!
SO, i went down to the shop on Sat, was helped brilliantly in store and got everything signed up correctly and was told 3-4 hrs for the number to be ported. ....Monday, still was on the old network and then got a txt from them asking me to ring them, seems the wrong (previous telco) account was entered and they had to redo it again. 2 hrs later it was all finally done.

Now I am a patient person as it did not fuss me as I had a working phone. i would have killed someone if i was dependent on a phone for business and it was the only one! But as I tried to stress to the staff, "you have set my expectations by giving me access to details of when I should expect things to be happening. Either remove the expectation or amend but most importantly be aware of what your company exposes to me regarding what the expectations are"!!! - this they did not understand.
So, I am looking at their performance over the next couple of months with regards to the "service" and whilst I work out what my usage will be and if they are squeky clean, 6 accounts stay with them, if not, I will do everything to convince my family to move to another carrier.

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19652 Someone from QLD thinks vodafone is Killing my Business at 11 Oct 2011 10:58:36 AM
Been with vodafone for over 10 years, at our current address for the last 2 years and both mobiles have had no service for the last 4 days. Their excuse "We just ugraded our service and now 3G dosen't work so good in your area" Yeah some upgrade, bloody awesome Vodafone, your rock 'not'.

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19649 Someone from ACT thinks vodafone is cruel! at 11 Oct 2011 07:51:14 AM
I have been banned from their facebook site for posting my issues twice and being a 'queue' jumper when I didn't realise they had asked more lame questions and I questioned why they had not given me an 'email code'. vf has caused WAY TOO MUCH DISTRESS ON THIS FAMILY.
11 Oct 2011 10:34:52 AM: Thats vodafone for you!. After my situation with them, ill never ever look at contracts again in my life with any provider (and im 26). Im happily on prepaid now. The feeling of freedom (no contracts) is great!!

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19648 Someone from VIC thinks vodafone is Distressing!! at 11 Oct 2011 06:35:38 AM
I diligently check my MBB usage but now my $59 plan is $112 after being 2.6G over. This is despite me checking my usage and it saying different. This month I was away for nearly a week and the service was not used. During that month, the data counter went to 18G half way through the month. VF admitted fault and it went back down. Due to my constant need to complain, they have told me to email them and 'warned' me to stay off social networking sites or face a ban!! I emailed them and was told to Facebook, receive a private email code, and NOT be a queue jumper!!

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19647 Someone from VIC thinks vodafone is #epicfail at 11 Oct 2011 03:41:51 AM
1 to 3 drop outs on every single call! (pre-paid) Sometimes i cant even call back for minutes. Delayed SMSs (some received up to 3hrs later). Im not exaggerating this at all. As soon as the new iPhone4S hits very soon im going. Absolutely had enough.

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19646 Someone from SA thinks vodafone is Rubbish at 10 Oct 2011 11:13:28 PM
Paying top dollar for bad service. Getting a decent signal for calls is hard enough. Using Internet over 3G next to impossible. Hardly get a signal at my house. Ridiculous rip off of a contract which is largely unusable. Not happy for many months!!

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19644 Someone from NSW thinks vodafone is Massive Fail at 10 Oct 2011 10:06:50 PM
Following a handset upgrade in August I was forceably transferred from the 3 network (where I was quite happy with the network coverage) to the Vodafone network & that's where the problems began.
Dropped calls (which I'd never experienced before ) and black holes in data coverage, were the main complaints along with being unable to connect anytime I went into a crowded area (such as a football game).
Anyway, after 2 verbal & 4 written complaints to Vodafail where they didn't want to know about it & only at the end did they even offer a 50% discount for 3 months off my plan (big deal) I took the matter up with the TIO (thanks to the advice from this website!).
Thankfully adding the written complaints in left Vodafail with little to stand on, they initially offered 50% off for 3 months then release if I still wasn't happy, but one more push had them releasing me immiedately.
Quite the mess, but in the end it's worked out & I have the advice on this site to thank for it because I went about it the right way. Suggest if ur in the same boat, you do likewise.

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19643 Someone from NSW thinks vodafone is very bad at 10 Oct 2011 09:45:25 PM
xcalls keep on dropping out and they keep charging you a new connection fee which dips into your free minutes , for their fault .
why shoud us as consumers suffer and be charged if a call drops out.

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19642 Someone from NSW thinks vodafone is worst kind of 'service' ever experienced in my life at 10 Oct 2011 09:34:35 PM
disgusting service, poor communication and they expect me to continue paying my business phones of 24.. currently holding 24 service plans in a small business, calling my staff on a reg basis to keep in contact and continuley getting dropped calls 'because i drove through a ''bad'' area'??
THERE SHOULD BE NO MORE EXCUSES. fix the problem! end of story! not sure how difficult it is, they should spend their time not apoligising but fixing the problem!
thankyou for this website, its really great

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19641 Someone from QLD thinks vodafone is very fail!!!! at 10 Oct 2011 06:56:09 PM
after randomly sending me out 3 phones, and never sending me a return address. I held onto the phones in the packaging until voda contacted me. they finally sent me a letter saying "please pay for the extra 2 phones or return." Still without a return address. I have been trying to ring them for 3 days now. I have rang 6 times and been placed on hold from a variety of 42-79 minutes with no on ever picking up. I have been to a 3 stores around Brisbane and they apparently cant help me and the only advise I get is "you have to contact voda by phone"

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19638 Someone from QLD thinks vodafone is Failsauce at 10 Oct 2011 06:12:02 PM
Network drops out on the Gold Coast. You call the 1300, do all the IVR steps including your pin authentication; get told they are busy but they will call you back with your place in the queue. They do call back - But then start asking you Who you are, and your phone number again. They have no idea who the customer is they are calling back despite making us jump thru verification hoops to even talk to them in the first place.
11 Oct 2011 02:40:00 PM: I just tell them that I have entered that information already at that if they can't access it they must not work for Vodafail :) screw them, let them waste their time.

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19637 Someone from VIC thinks vodafone is Completey. at 10 Oct 2011 04:06:36 PM
Purchased a Vodaphone contract and was promised coveraqge in Mallacoota.
Absolutely no coverage.
Called back to dealer to complain and was advised by another employee that there was definitely NO coverage in Mallacoota.
Now attempting to get away from Vodaphone but proving difficult....
10 Oct 2011 10:11:19 PM: I had exactly the same issue - promised coverage, yet absolutely nothing received. Follow the advice of this site, log ur complaints in writing with Vodafail (at least twice) if/when they fail to recind/release you from ur contract then take it up with the TIO, they'll have reasonable folks from Vodafail address ur issue (they actually do exist, they're just hard to get to) and you'll get what you need.

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19636 Someone from WA thinks vodafone is wont call back at 10 Oct 2011 03:28:59 PM
after a number of calls to vodafone with no responce and no resolve i have no chose but to leave vodafone. this service sucks

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19635 Someone from VIC thinks vodafone is SuperFail at 10 Oct 2011 03:23:14 PM
Every second PXT can't send / recieve. Same deal for my wife.
Fails all the time. Getting very annoying!

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19634 Someone from NSW thinks vodafone is the worst thing ever invented and the person who made it should be ashamed at 10 Oct 2011 03:03:26 PM
amaysim is better everything=

coverage
prices
customer service
everything
10 Oct 2011 03:04:43 PM: Yes, I agree

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19633 Someone from NSW thinks vodafone is Disgraceful at 10 Oct 2011 03:00:15 PM
they suck

they have indian call centers that when u ring, u get some indian guy that cant even enderstand what you say 2 him....
18 Oct 2011 01:57:34 PM: Really? You are complaining about someone not understanding, when you pass this swill off as the English language.

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19632 Someone from QLD thinks vodafone is Epic Fail. at 10 Oct 2011 02:39:57 PM
On 4 different occasions I have been hung up on by vodafail. Im switching carriers and if they charge me I will complain. My initial call was to complain that my service in the middle of the Gold Coast which you reckon would be at least 2 bars, was completely non existent. After hanging up on me and switching me to about 5 different departments I have chosen to not put up with their weirdness anymore! I was on the phone (including me having to call back) for nearly two hours.

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19631 Someone from QLD thinks vodafone is very at 10 Oct 2011 02:34:41 PM
Connection problems

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19630 Someone from NSW thinks vodafone is very bad at 10 Oct 2011 01:10:19 PM
around Emermington and West Ryde suburb(Around Marsden Road), the mobile signal is always empty

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19629 Someone from VIC thinks vodafone is Constaint drop out at 10 Oct 2011 11:46:20 AM
Can not get descent coverage, yet they still bill me for my monthly limit!!

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19628 Someone from QLD thinks vodafone is Major Data Outage at 10 Oct 2011 10:59:27 AM
No wireless broadband in Morayfield/Caboolture for 4 days now. We moved to Voda as rates cheaper than main wireless competitor. Wotta disappointment! MAJOR FAIL! Customer Service gets you an Indian call centre which is not briefed on what is really going on. We rely on Internet for communication all around Australia and the World. Still no sign of resolution by world's largest mobile operator.

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19627 Someone from NSW thinks vodafone is No internet coverage at all. at 10 Oct 2011 09:48:49 AM
The only internet coverage i EVER get on the phone is when i connect to the wireless network in uni.....

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19626 Someone from SA thinks vodafone is No reception at all at 10 Oct 2011 09:07:30 AM
I recently moved from 3 to Vodafone and there are no coverage at all in my area. I try to ring them several times and had to wait for 2 hrs on hold and still no fix to the issues and I cant even move back to 3 or get rid of vodafone as I am locked into a contract now.

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19625 Someone from NSW thinks vodafone is Very at 9 Oct 2011 11:04:49 PM
No service
10 Oct 2011 09:17:53 AM: this is normal vf service

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19624 Someone from Somewhere else thinks vodafone is Taking my credit for top up without asking me first. at 9 Oct 2011 09:03:40 PM
I bought a £20 Topup yesterday and found that for the first time that Vodafone has already taken £20 off my credit for top up for 300 minutes talk time and 3000 sms without asking me first. As I am deaf I don't need talk time. As in the pass I usually topped up just £10 in and that includes 300 sms and 100 minutes talk time which expired in 30 days, which is sufficient for me as I never finished it off! Is there any way that I can claim a refund?

Art

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19623 Someone from NSW thinks vodafone is Very at 9 Oct 2011 08:35:26 PM
I got a three thousand dollar phone bill from vodafone. They said if I added an additional phone and internet account to my initial account as a packaged deal, I'd never pay over $150 dollars a month. On the second phone I was getting charged 50, 70 a 100 dollars a phone call. They lied and I'm stuck with the bill. I don't know what to do. I'm sick to my stomach.
9 Oct 2011 08:41:28 PM: $ 3000!!!

As you have contacted Vodafail, the next step is the TIO. They will advise VF to put the disputed amount onto hold until a full investigation is carried out by VF concerning the amounts.

VF will have 10 working days to contact you.

Check out the How To Complain tab at the top of the page for TIO contact details.

Good luck and let us know how you get on!

Vodafail.com Moderation Team
10 Oct 2011 01:17:43 PM: Thank you. Was on the phone with Vodafone for three hours today. I have been a loyal customer for two years, with bills ranging from $300-$500 dollars, and paid loyally. I took an offer from them to never pay over $150 dollars if I got a second mobile line and internet dongle. Some mistake occurred where I incurred $1000 dollars of usage in 48 hours, so they offered to investigate. They never responded so I continued using the other lines while they investigated. A little over three weeks later the $1,000 turned into $3000!! They should have repsonded, They should have said don't use your other services until we investigate. They should have checked my loyalty for over two years, and noted that I don't generate that kind of usage. I called TIO. I just want my old service back. I wish I'd never taken they're offer to reduce my bills per month, under the guise of "you are a loyal customer so you get this offer." I feel so stupid for not listening to my gut because I thought it sounds too good to be true!
20 Nov 2011 08:27:03 PM: it possibilly was a billing error dont like odafone then change

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19622 Someone from VIC thinks vodafone is epic FAIL at 9 Oct 2011 05:50:49 PM
I still cannot get any 3g cover. Standing next to someone with a telstra phone getting full cover, while my iphone has no coverage displayed

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19621 Someone from QLD thinks vodafone is 1000% fail at 9 Oct 2011 05:49:34 PM
have not had internet access in the past 3 days in woodridge.

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19620 Someone from QLD thinks vodafone is pathetic at 9 Oct 2011 04:58:45 PM
No mobile internet service at all in Broadbeach / Mermaid Waters area since 4:15pm, 5 bars of HSDPA but websites not responding, skype not responding.

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19619 Someone from VIC thinks vodafone is Super V8 Fail at 9 Oct 2011 04:03:30 PM
craig lowndes you're a top bloke. But I h8 Vodafail waaaay too much - glad you lost.

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19617 Someone from SA thinks vodafone is Data packs at 8 Oct 2011 08:58:19 PM
After 1 hours search of the `service' site, I found how to add the $8 `favourites pack', with the conditions that it would auto-update unless cancelled. Before getting the pack, I searched for the information on _how_ to cancel.
Glad Idid. it's not there
8 Oct 2011 09:38:01 PM: the idea is that they make it hard as possible so you can't

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19616 Someone from NSW thinks vodafone is Texts not working at 8 Oct 2011 07:51:08 AM
So after my overseas lack of service with Vodafone now my sms are not working they are sometimes getting sent sometimes not. This is surely the worst network ever. I am going back to TElstra it may cost double but at least you know your phone will work.

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19615 Someone from NSW thinks vodafone is terrible at 8 Oct 2011 07:45:21 AM
I was overseas initiated roaming before I went and twice it did not work. First time was for 2 weeks in Bali. This time I was in Spain I was robbed as soon as I arrived and needed my phone to call police and I also have an elderly Grandmother. Of course as usual phone did not work at all. I had to call Vodafone at my own expense several times to get the issue resolved. Many times their so called 24 hour help desk was closed! Infuriating. I finally got it working then went to Netherlands and once again it would not work then went to Singapore same thing. Got home and had to call them as no service even in Australia! Unbelievable!

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19614 Someone from NSW thinks vodafone is Anti-customer at 7 Oct 2011 10:10:48 PM
I just wanted to check my prepaid usage, on their website. I used my usual logon and was told that because I had "failed to enter the correct answer to your secret question 3 times" I would be locked out for 24 hours and that I should ring customer "service" (as if they'd know what that meant) on 1 300 30 10 30 . So I rang that number and got a recorded voice telling me that would not be available until 7.00 a.m. tomorrow. Marvelous service especially seeing as how it didn't even give me ONE chance to read let alone answer my secret question! Vodafails again! Ernie (PERSONAL DETAILS REMOVE)

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19613 Someone from NSW thinks vodafone is Disgraceful !!! at 7 Oct 2011 07:01:14 PM
I have an iPhone4. I'm on Vodafone prepaid. Been noticing network dropouts over the last two months. I could be on the train from the city heading home and there would be no reception. The mobile internet takes forever to upload... At home there's only two bars of reception. Geez, I could go on for ages........

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19612 Someone from NSW thinks vodafone is Still no Coverage at 7 Oct 2011 05:19:19 PM
ok So for some months last year on my blackberry storm I had no coverage. No internet. Call drop outs. The likes.

Have recently upgraded to a Galaxy S2 which i think is an awesome phone. Super fast until you try and access the internet.

Just got an email from Vodaf#$ked the other day saying that all the towers in my area had now been upgraded and i should be getting great indoor and outdoor coverage. On top of this I have a galaxy S2 handset which now also works on their superior 850 network.

So when my phone still wasnt loading internet including facebook mobile i cracked the shits and downloaded a speed tester.

My download speeds were between 122kbps and 377kbps.
Total fail when they say i should be getting speeds up to 3.0MBps.

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19611 Someone from NSW thinks vodafone is every month at 7 Oct 2011 04:40:14 PM
each time i try to r/charge my mobile b/band,the site is under repair,upgrade or jut plain down,this time it will be back 11.30 on the fifth sadly its 5.30 on the seventh!!!!! good eh

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19610 Someone from VIC thinks vodafone is IM FREE IM FREE !!! at 7 Oct 2011 04:05:06 PM
IM Free...years of hell, bad service and a company that doesn't give a stuff till its too late.
Im free - BEWARE though- after a week...vodafail told my new prover that a porting request was never sent-strange -can you believe that?
still ...IM FREE.....goodbye forever Vodafail
12 Oct 2011 04:48:00 AM: haha. mine is next 2 months. can't wait from the suffering of bad network coverage and service
vodafone customer service keeps on offering at the last minute.... goes with the wind

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19609 Someone from NSW thinks vodafone is FAIL at 7 Oct 2011 10:54:24 AM
iPhone stuffing up, need for work. Called multiple time, all I get is some indian bloke who I can't even understand telling me to keep turning my phone on and off continuously. HELLO!?! It's not working, give me a new phone Vodajerks!!
10 Oct 2011 01:16:41 PM: Sounds like it's time for the TIO. They will get vodafone to sort it out properly and much faster. Their details are on the how to complain page. Goodluck! Dont give up!

Vodafail.com Moderation Team

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19608 Someone from NSW thinks vodafone is 100% at 7 Oct 2011 10:52:09 AM

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19607 Someone from NSW thinks vodafone is at 7 Oct 2011 10:51:58 AM
Cant get rid of Lara. tried to get out of call catcher (that i did not ask for in the first place). tested my phone by ringing it and there she is again. Missed so many appts because of call catcher. People are telling me they left messages and I'm telling them i have no voice mail.

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19603 Someone from NSW thinks vodafone is phone with no connection at 7 Oct 2011 09:00:57 AM
what is the point of having smart phones when you have vodafone. I travel in train from city on north shore line. I can't speak continuously for 5 mins. Cannot use data, there will be no connection or only 2g and it is very very very slow. I was trying to order a pizza online while travelling in train (north sydney), but ended up going to pizza shop in hornsby and ordering in person. The whole journey from north sydney to hornsy, I struggled to order a pizza over this vodafone's stupid 3G connection....... I want my money refunded....no use of having 1g data and free voice calls. VODA SUCKS

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19602 Someone from QLD thinks vodafone is Painfully at 7 Oct 2011 08:53:29 AM
Over the last 2 days my internet won't connect. Nothing. The message is either "connection failed" or "network currently unavailable". I've checked all the settings - nothing different from every other day when it is connected (and then it's as bad as if it was dial-up), no settings have changed. I'm in the MIDDLE of Brisbane CBD, how is that possible???? And it's been "unavailable" for 2 whole days now. 2 whole days that I'm paying for yet not receiving any data/internet service for whatsoever. Thankfully I can receive calls fine, but messages? Don't know, doubtful. Frickin' Vodafail!!!!!!!!!!!!!!!!!!!!!!

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19601 Someone from Somewhere else thinks vodafone is slow green light on dongle here in gateley norfolk nr205eh uk at 7 Oct 2011 06:48:47 AM
no use for video on u tube and slow on other things no 3g on voda here thats only on 02 which works for radio caroline inter net with no breaks but more money to use

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19600 Someone from WA thinks vodafone is Outrageously at 7 Oct 2011 02:42:46 AM
Service keeps dropping out. I've come to expect nothing more from Vodafail - Preparing to spend the next 4 days on hold in an attempt to complain and bail from my contract.

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19599 Someone from WA thinks vodafone is No service at 7 Oct 2011 02:25:45 AM
Service is up and down like a yoyo.... Massive vodafail

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19596 Someone from SA thinks vodafone is ha useless but! at 6 Oct 2011 09:01:51 PM
I went from vodaphone to 3, now with telstra and is even worse argh!!!

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19595 Someone from NSW thinks vodafone is worst carrier ever at 6 Oct 2011 07:39:35 PM
Seriously I can't get through to these F***S how many times do I have to call with a problem and not get it resolved I'm actually fuming that I moved from Optus at least with Optus I can speak to a aussie not some Indian who u can't understand. so many dropped calls and poor internet service they seriously need to wake up to themselves!!!!

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19594 Someone from WA thinks vodafone is Super Ultra Mega Fail at 6 Oct 2011 05:56:42 PM
3G not even working in Redcliffe. 5 minutes from the airport and can't even use the internet.

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19593 Someone from WA thinks vodafone is Nightmare at 6 Oct 2011 05:24:52 PM

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19592 Someone from NSW thinks vodafone is EPIC at 6 Oct 2011 04:33:02 PM
billing scam

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19590 Someone from NSW thinks vodafone is Vodafarce at 6 Oct 2011 01:00:55 PM
In Sydney City, trying to make calls and can't. The network seems to be permanently congested. I have to try for 10 mins just to get anywhere. Can't even ring customer services and complain. Rubbish!

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19589 Someone from SA thinks vodafone is Words cannot explain at 6 Oct 2011 10:26:09 AM
I get no signal where I live (Gawler, SA) but in the middle of nowhere I get full reception....
6 Oct 2011 04:35:06 PM: I was in adelaide cbd today. For several hours this afternoon i had no internet. Another vodafone customer had two dropped calls. For weeks now she is not getting her text messages which means she is missing out on job interviews and important messages from centrelink. Just not good enough.

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19588 Someone from VIC thinks vodafone is Calls go straight to messagebank at 5 Oct 2011 10:54:31 PM
My incoming calls are going to message bank better than 50% of the time. Often this is in the CBD... but also happens at home (Sunshine)... which isn't that far. My signal strength in both locations is usually full and I know my phone is a model with good strong reception.

For outgoing calls a lot of people have been complaining that they can't hear me on the phone.

It was never this bad before. Only seems to have started in the last 6 months or so. Pity the bills haven't gone down in line with the call quality... but they've always been cheapish. Didn't like the fact that Vodafone put me on contract for 2 years despite the fact that they closed their subsidiary I had been with for ages. Now have to pay if I want to exit. Feel a bit ripped off. As a loyal customer I always appreciated the ability to exit if I felt like it without penalty. Now feel manipulated.

Pity no other company is offering a comparable deal.

The call quality at Optus was always better than this... but the bills were much higher. Choices!!!

:-)

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19587 Someone from Somewhere else thinks vodafone is all-in contract w/ poor bit rate at 5 Oct 2011 06:42:33 PM
5 Oct 2011 10:58:12 PM: Always read the fine print... especially on phone contracts... and especially at a shop. Paraphrasing Paul Keating... "if you don't understand it don't sign it" :-)
6 Oct 2011 05:33:39 PM: people need phones mate... if they don't sign, they don't communicate.

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19586 Someone from NSW thinks vodafone is Very at 5 Oct 2011 01:51:23 PM
I have been with three for the last 6 years or so, and not once exceeded the 1GB of data with the plan. Within 3 days of changing to vodafone, they claim I have exceeded 1gb, and charged me $150 for excess download.
but here's the best bit - they claim they 'can't' tell me what I've downloaded because it breaches privacy acts. So they can just claim whatever they want, and get away with it!
5 Oct 2011 02:57:29 PM: Call TIO you find it is a common story

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19585 Someone from VIC thinks vodafone is Very Fail at 5 Oct 2011 10:54:34 AM
I'm in the Melbounre CBD today from 10:30am till now I have not been able to make or recieve calls till now 11:53am. Vodafail reports no outages. They can bite me.

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19584 Someone from NSW thinks vodafone is massive at 5 Oct 2011 10:50:28 AM
Major problems this morning in Western Sydney and CBD. Phone kept being de-registered, moving from 3G to GPRS, poor bandwidth. Don't think people should get new iphone on Vodafail, they *will* be disappointed.

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19583 Someone from QLD thinks vodafone is life changing failure at 5 Oct 2011 10:49:23 AM
When updating a contract with Vodafone in feb 2010 I also updated my contact details. However they only updated my mobile account, and not my mobile broadband usb details. I now have a credit default over a measly $260. Despite vodafail having a current mobile number, email address (where I receive my billing) and postal address, they sent the mobile broad band bill to an address I haven't lived at since 2008.

I go to get a personal loan from my bank for a motorcycle (which I can easily afford) and BAM credit default, WTF???? After much investigation and dealing with vodafail terrible call centre I was told. "each account is separate, you only updated contact details for one account. So despite they didn't update all my details, they couldn't use my name, DOB and drivers licence number to contact via my "separate account".

A five year credit default will change my life who knows what could happen in the next five years (currently 26). The complaint is now with the ombudsman. I will expect nothing less than having the default removed from my otherwise clean credit history.

Vodafail's shitty service ruining lives. Way to go.

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19582 Someone from NSW thinks vodafone is very fail... at 5 Oct 2011 10:14:37 AM
Drops call so often in The Ponds NSW 2769.
its pain....

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19581 Someone from VIC thinks vodafone is Painfully at 5 Oct 2011 10:10:49 AM
Calls drop out all the time. Can have 4 bars one minute and the next minute be on searching. Have an issue sending texts. Can't get onto Internet as it takes to long unless have wifi. Call connecting takes forever. And the vodafone staff often do not have a clue what they are talking about!

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19580 Someone from VIC thinks vodafone is epic at 5 Oct 2011 07:38:52 AM
I still cannot get reception in the CBD- every call cuts out . I am so disappointed that Vodafone is not being regulated as heavily as it should. If feels like they are getting away with murder and ACMA are turning a blind eye
5 Oct 2011 11:06:59 AM: ACMA don't give a sh()t. They did an enquiry (18 months long) and then said/did nothing..... they will have to do another one in 5 years time (or less).

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19579 Someone from WA thinks vodafone is Just bad at 5 Oct 2011 12:20:44 AM
My SMS are getting delivered hours later than when i send them. As soon as i changed my setting from 3G to 2g, problem lessened but not solved.
Just have to change network now

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19578 Someone from NSW thinks vodafone is So fail. So beyond fail. at 4 Oct 2011 09:28:28 PM
I've blogged my pain on blogspot. You can find it if you search jcatt. In a nutshell, I'm a psychologist running a full time private practice, and in the process of activating a new SIM, a florist in Martin Place was receiving all my phone calls, text messages and emails for an entire day. Due to the nature of my work, there are obviously serious privacy issues here.

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19577 Someone from NSW thinks vodafone is So fail. So beyond fail. at 4 Oct 2011 09:26:40 PM
I've blogged my pain on blogspot. If you go to jcatt, you'll find it. In a nutshell, I'm a psychologist running a full time private practice, and in the process of activating a new SIM card all my calls, texts and emails were received by a florist in Martin Place. There are serious privacy issues here, obviously, due to the nature of my work.

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19576 Someone from NSW thinks vodafone is So fail. So beyond fail. at 4 Oct 2011 09:23:37 PM
I've blogged my pain here: http://juliecatt.blogspot.com/2011/10/good-lovin-gone-bad.html

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19575 Someone from QLD thinks vodafone is Slow Internet at 4 Oct 2011 02:32:36 PM
My wireless internet is as slow as dail up.

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19573 Someone from WA thinks vodafone is Extremely at 4 Oct 2011 02:08:03 PM
After putting up with poor coverage, constant dropouts and no coverage at all which has cost me thousands in missed work I was forced to port my number to a different network. I am now being told they want to charge me a cancelation fee as I ported before their cancelation team could call me back to cancel the contract. I was not informed of any early cancelation cost when speaking with customer service. The reason they could not call me back was that I had no service at all unless I went to a different suburb. I will never use vodafail again even after being with them since at least 1998. I will warn anyone about signing up with them as well and my family will also be changing networks.

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19572 Someone from Somewhere else thinks vodafone is over charged at 4 Oct 2011 03:03:41 AM
i sent a letter terminating my 2nd line on my accountin feb 2010 they stopped sending paper statements and i just found out in july 2011 after querying my bill i dont go onto my online account as i can see what i pay on my bank statement. a woman from vodafone said it wasnt cancelled but would cancel it now but will only refund 3 months of payments i am getting no where with customer service and cant get to speak to anyone higher than a team leader. i have told them i am terminating both my account and my wifes bit i am not paying the termination fee they are just not interested
4 Oct 2011 01:56:53 PM: if you dont check your bank statement in over 12 months you cant complain its your fault not VF

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19571 Someone from Somewhere else thinks vodafone is Extremely at 3 Oct 2011 11:22:33 PM
I had to pay a deposit of Rs 20,000 for International roaming. When I got back, I asked for a refund, which took 3 months to arrive. On presenting the cheque, it bounced and entailed 2 frustrating visits to the over-crowded Vodafone store to be told it was a "technical error".

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19570 Someone from QLD thinks vodafone is High Levels of Fail at 3 Oct 2011 10:49:16 PM
Phone was working fine until 2 days ago, and now I get absolutely no internet coverage. My phone's browser comes up with an error when I try to load any pages and I get a maximum of 3 bars reception. Fucking Vodafail.

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19569 Someone from WA thinks vodafone is forced to use landline at 3 Oct 2011 10:00:58 PM
running an electrical business in perth metro area with 24 hour breakdown service, running into the street outside my house in the middle of the night to get to get a signal really pisses me off.
4 Oct 2011 12:05:18 PM: to solve the problem try big blue they cost more but at least they have coverage

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19568 Someone from Somewhere else thinks vodafone is They're highway robbers! at 3 Oct 2011 09:36:00 PM
I am British, living in Spain and had been a loay customer of Vodafone for over 12 years. In 2009, before I went to spend 3 weeks in Malta, I phoned their Customer Service Dept to enquire about the cost of raoming for use of the internet, e-mails etc, for the time in Malta. The staff were poorly trained and couldn't answer my enquiry - I had to call them 3 times and ask for a supervisor before they eventually informed me that the cost would be increased form the usual 12 Euros per month package cost, to 60 Euros per month or part. Off I went to Malta from the 29th Oct returning on the 19th Nov. I expected to be charged for 2 months @ 60 Euros each, therefor 120 Euros. When my next bill arrived, they had charged me 647 Euros, yes that's 547 Euros for just the e-mails / internet - the calls were extra. I phoned several times to complain and was told they would look into the matter...but instead, I received a further bill for another 352 Euros!! Its about time some kind of regulation was brought in for mobile phone companies - they think they are a law unto themselves! Clearly they coudn't care less about their image and reputation. I have snce moved my contract to Orange who seem to be a much more efficiently run company. Terry (PERSONAL DETAILS REMOVE) 3rd October 2011
3 Oct 2011 09:42:10 PM: Thanks for dropping by from Spain! I've removed your last name for privacy reasons but hopefully Vodafone over there takes notice of what's been happening to Vodafone's brand in Australia due to their network quality and customer service.

Vodafail.com Moderation Team

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