26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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8091 Someone from QLD thinks vodafone is very fail at 29 Dec 2010 08:30:30 AM
I have been with them for over 5 years and it has always been good. In the last 2 months however it has been basically useless to me, im over it!

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8090 Someone from QLD thinks vodafone is very fail at 29 Dec 2010 08:29:59 AM
I have been with them for over 5 years and it has always been good. In the last 2 months however it has been basically useless to me, im over it!

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8089 Someone from QLD thinks vodafone is very fail at 29 Dec 2010 08:29:15 AM
I have been with vodaphone for over 5 years and it has always been good. In the last 2 months however it has been basicly useless to me, im over it!

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8088 Someone from QLD thinks vodafone is very fail at 29 Dec 2010 08:27:55 AM
Iv been with vodaphone for nearl 5 years and in the last 2 months its been nearly useless! Im over it

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8087 Someone from NSW thinks vodafone is Totally at 29 Dec 2010 08:26:33 AM
i used to be with Vodafone, had the worst experience with their customer service, and was given Miss information, and promisses werent kept, even from the Senior level of complaints when i made a TIO Complaint, i used to call their 123 (Ask Anything) number just so i wouldn't have to speak to "Larah". and their 123 reps were often extremely rude, and would refuse to take credit card payments. hello this is a premium number where you can ask anything...!!!!

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8086 Someone from VIC thinks vodafone is what use is a phone carrier that cannot connect you? at 29 Dec 2010 08:25:48 AM
Four days of trying just to connect once to mobile internet. I had to go to use public access internet to make this complaint. Impossible to get through to Vodafone Customer Service.
Cannot make any usefull calls while travelling due to recurring dropouts.

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8085 Someone from NSW thinks vodafone is Lack of coverage at 29 Dec 2010 08:25:00 AM
I have been with vodafone for years. When we first moved into our house 4 years ago, reception was good, now we are lucky to get it even if we stand on one leg on the clothes line. Sometimes we get reception in the kitchen, then other times people tell us that they have been trying to call us for hours but the phone is out of service, yet we have not moved it from where it was when we had reception.

Lately, I have been UNABLE to print my bill up from the internet. They want us to access our bills from the internet, yet I can't get to it. I refuse to pay the bill till I see the whole bill. So what do they want......

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8084 Someone from NSW thinks vodafone is Failed at 29 Dec 2010 08:22:30 AM
My iP4 is ALWAYS 'Searching...' mode when I need the phone most. I'm in Glenfield and Villawood most of times because of Home and Work.

I've rung up Voda and their excuse is their doing maintenance work on the antenna's. That was 4 weeks ago... they're still doing maintenance work even today? Load of crap I say.

Trying to get a hold of a "real" person takes ages, although Lara is real polite but sometimes doesn't listen.

Anyways.... AAAARRRGH!

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8083 Someone from NSW thinks vodafone is Drop outs and poor service at 29 Dec 2010 08:22:09 AM
I feel like I'm only allowed to talk for two minutes before the phone drops out. Service is shocking. I'm so frustrated with Vodafone. How am I suppose to do business like this?

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8082 Someone from QLD thinks vodafone is Unaustralian fail at 29 Dec 2010 08:22:06 AM
I have two mobiles through Vodafone, one for myself and one for my partner. Both of us are continiously pulling our hair out at the absolute lack of reception that is available through their service. It is not unusual for us to receive text msg many hours later after they have been originally sent. Voice mail services aren't much better either....but here is what really gets to me. I am an Australian Defence Force member about to be deployed overseas for a period of 8 months....and in preperation for that, I contacted Vodafone to request a suspension of my phone for the period that I am away as I would not be using the service. Let me point out that i merely wanted to SUSPEND my service not cancel it, so when I returned from active duty, i would recommence my mobile telephone service. I was told that the maximum amount of time they would suspend my service was three months and that i would have to pay out the remainder of my plan if I wanted it for longer. Tell me this, we as Australians support this company by signing up with them and paying our bills on the due date month in month out, but when i comes to providing support to us, it is simply too much to ask. I am 100% behind this website and what it stands for and it couldn't be put simpler...VodaFAIL!

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8081 Someone from VIC thinks vodafone is the rudest people alive at 29 Dec 2010 08:22:03 AM
I was over billed for 2 months in a row, only to hear the second time I rang (after waiting for over 40minutes) that my mobile broadband had all of a sudden changed from 500MB to 250MB. Whilst on the phone trying to get the sales rep (the manager might I add) to see sense, he changed the terms on my online bill.. asshole
I was then hung up on.

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8080 Someone from ACT thinks vodafone is Epic Fail at 29 Dec 2010 08:21:48 AM
I am with the 3 network and they were fine until they were bought by vodaphone. I am on the $69 plan and was paying around $70-$80 a month. As soon as vodaphone tool control my bills are now in excess of $200. I have done nothing different in the way I use the phone. I was not informed by 3 that they were being sold to vodaphone and when I called them, after hours of being on hold, their help desk was anything buy helpful and I was left with no questions being answered. I am now stuck with a rediculous plan that doesnt meet any of their side of the contract, no reseption and no way out of the contract for another year. This phone company is an absolute joke and I would even say it is a crimanl act.
29 Dec 2010 08:24:20 AM: 3 and Vodafone aren't using the same network it's not as simple as just flicking a switch, if you are having 3 problems then it has nothing to do with the voda problems, just ask Telstra
29 Dec 2010 08:27:34 AM: Yea they are still using Telstra, ironically it's because they are still in contract with them! Hee hee hee

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8079 Someone from ACT thinks vodafone is double profit from our pain at 29 Dec 2010 08:21:00 AM
I am very curious to know what the cost of hosting this site is vs the revenue being raised from the Optus and Telstra advertisements at the top of this page, I'm paying 29 dollars a month for nothing lots of people are paying more, where's our cut,

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8078 Someone from NSW thinks vodafone is Very poor at 29 Dec 2010 08:20:27 AM
I've been with Vodafone for years. Never had a problem using an old school phone up to about 2007, then upgraded thru work to a BlackBerry. Intermittent issues commenced then. Work account was moved across to Optus earlier this year, so I went back to Vodafone for personal use as I can only get thru to my brother who lives overseas via Vodafone. From day 1 with an HTC Legend I noticed huge delays in data download and, when in the US for 4 weeks in September/October, noted an almost constant inability to detect Wi-Fi. No noticeable improvement when I got home but thought this was the phone, rather than the network. So I called Vodafone and, after waiting on hold for 56 minutes, finally got thru to someone - yes they were in India, but he was very nice and very helpful. With hindsight, they obviously knew of the issue by then because he was very specific in asking me if I believed my complaint was with the handset or the network. At that point I still thought it was just the phone, based on stuff I'd read online about the HTC Legend. So I got my iPhone4 and could hardly believe it when I realised that the situation was even worse! It functions slightly better if I turn 3G off, but that's kinda defeating the purpose with an iPhone and the improvement isn't all that significant anyway. All of this in the knowledge that I'm paying an extra $32 a month on my contract for the so-called 'upgrade'. So after their CIO announced in the press some weeks back that there were indeed issues and that the company should've acknowledged them sooner, I sent them an email asking why I should have to continue paying the additional fee on my monthly contract when the problem was clearly with their network / coverage all along and was probably little or nothing to do with my handset. The reply I received? A copy-and-paste reference to how I can upgrade my contract. Top marks to Vodafone for correctly interpreting a reasonably simple email question...not! I understand they're probably getting smashed by this issue; I also understand that Telcos worldwide are struggling (to some extent) under the weight of massively increased Smartphone uptake over the last 18-24 months. In the end, as the consumer, that isn't my problem. To my mind it's a fairly basic equation in a fee-for-service industry: provide full service = charge full fee; provide partial / intermittent service = charge partial fee. It's that simple!

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8077 Someone from NSW thinks vodafone is completely after 6 years of service at 29 Dec 2010 08:20:07 AM

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8076 Someone from QLD thinks vodafone is Multiple issues at 29 Dec 2010 08:20:03 AM
A number of issues - when I forst changed over to Vodafone I was unable to receive picture messages. I emailed Vodafone and they told me to ring a number from a phone other then my Vodafone mobile - it's the only phone I have - ridiculous! Took several weeks to have the problem sorted. I was charged 4 times for sending ONE picture message. At 45cents per message it's not super expensive but it adds up. My husband has had Vodafone since March 2010 and he was finally able to receive picture messgaes a week ago (20 Dec). Only took them 9 months!!!! I often get messages a day or two after they were sent. Can't say I've have probs with coverage which is good at least as it seems many people do.

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8075 Someone from NSW thinks vodafone is Terrible at 29 Dec 2010 08:18:52 AM
I cannot get reception in my house

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8074 Someone from NSW thinks vodafone is epic at 29 Dec 2010 08:18:33 AM
I don't have a doorbell, and rely on my phone for any visitors to let me know they are here.
Often I get messages up to hours after someone has sent them, or they call and it says my phone is switched off or unavailable.
No, it's sitting on the desk showing full battery, and decent vodafone coverage. Yet calls still never come through. Most of my friends know that my mobile is completely unreliable now. It's back to rocks on the window to let me know they are here!

When I'm on the phone the calls drop out, sometimes every few minutes. Annoying!

I've tried calling the Vodafone help line and emailing, but no response, or I get the shits with an hour or two of "Hang on in there, we'll be with you real soon"

I've been a long term customer of Vodafone but it really has degraded badly in the past 12 months to the point where our whole family is thinking of making a switch.

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8073 Someone from NSW thinks vodafone is mobile broadband at 29 Dec 2010 08:18:00 AM
I'm using mobile broadband of vodafone for couple of months. To tell the truth, the performance is awful even I live in suburb's center. Sometimes I can't even connect to the internet which makes me extremely angry. Probably I won't stick to the vodafone any more and change my mobile broadband company.

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8072 Someone from NT thinks vodafone is poor at 29 Dec 2010 08:17:25 AM
Poor to zero reception, when sitting next to a Telstra customer who has 3-5 bars on their phone. SMS messages that have taken up to two WEEKS to finally arrive!. Impossibly long waits for a response to a help call. I dont have time to waste waiting for Vodafone to respond! Am waiting out my contract, then will walk to another carrier, never to return.

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8071 Someone from QLD thinks vodafone is Terrible Coverage at 29 Dec 2010 08:17:17 AM
I live in a northern beaches suburb of Cairns. My coverage is next to useless. I have to walk around the house to find a signal and then it will drop out. I recently drove right across Australia from Adelaide to Cairns and found that coverage was useless in most places unless you were right in the centre of a major town like Alice Springs, otherwise forget it. I travel with a prepaid Telstra backup phone just in case. I don't even bother now to take my phone with me when I travel in regional areas and I pay a lot for an unlimited iPhone plan. I feel ripped off. I have complained to Vodafone about coverage and they gave me the same spin...we have coverage in 99.53% of Australia. That is an outright lie - they are not accepting the reality that their coverage is next to useless anywhere you go in Australia. When I see Cairns people signing up in Vodafone shops I feel like running in there and warning them "DON'T SIGN UP... ALL YOU GET IS PAIN!"

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8070 Someone from QLD thinks vodafone is Abusers of the dissabled and poor at 29 Dec 2010 08:16:46 AM
Vodafone refuse to abide by the Taxation Laws of Australia reguarding GST itemised tax invoices for alleged debts over AUD$75.00.
They tried to force us to move to a higher plan (mobile broadband) more expensive of course. We have screen dumps showing that we have not used anywhere near the capacity for charges of $650.00 for a less than $40.00 4 week agreement. They threten us with legal action and have stated their intention to ruin our good credit rating.

Do not use this company, they abuse the disabled and try to rob from the poor.

BTW:When I use Safari for windows to view this site all I get is a message and a counter clock.

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8069 Someone from VIC thinks vodafone is excelling at failing at 29 Dec 2010 08:15:38 AM
I switched from 3 to get better coverage as promised by Crazy John's staff and the coverage is actually worse, I loose reception between Carrum Downs and Keysborough, had no reception at all in Ventnor Philip Island on Monday 27.12.10, some reception in parts of Cowes, always had 3 reception on the island. Disappointed, regret changing providers. KaD

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8068 Someone from NSW thinks vodafone is cant supply a simple phone call at 29 Dec 2010 08:15:35 AM
My phone cuts out in the middle of phone calls and other times it doesn't
29 Dec 2010 08:16:07 AM: .... even call it just says "call failed"

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8067 Someone from NSW thinks vodafone is EXTREMELY at 29 Dec 2010 08:14:32 AM
Barred my phone after they have been double charging me.
calls dropping out.
no service at home or at work.
sms comes days later.
no one answers there service calls.
the call center in india dont understand how to read the vodafone bill and are hard to understand.

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8066 Someone from QLD thinks vodafone is Everything at 29 Dec 2010 08:13:40 AM
A friend of mine sent me a text on the 24th and I received it last night at 11:00pm almost 5 days after the text. The 3G coverage on this network is woeful. I can hardly get onto the app store on my iphone and to even search google takes forever (if it connects to the internet at all). I switched from Virgin at the end of my contract for my previous iPhone as vodafone were more competitive. I realised from the day I switched what a mistake it was. It's the worst reception ever.

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8065 Someone from NSW thinks vodafone is Coverage at 29 Dec 2010 08:13:36 AM
How come I'm the only person on the train who can't use her phone when everyone around me is using theirs?

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8064 Someone from NSW thinks vodafone is Appalling at 29 Dec 2010 08:12:09 AM
Paying for service I never get - have tried to get email set up, facebook, and bluetooth in the car - all set up? Yes - for about a day max. I have stopped contacting customer service because I haven't got the time to spare - can't wait till the contract finishes and then its au revoir Vodafail - its not been good to know you!!

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8063 Someone from VIC thinks vodafone is Full of gayness at 29 Dec 2010 08:10:31 AM
I received an MMS message from my step-son this morning and replied to it via SMS. The MMS he sent....... Was sent last Friday. 5 days!!!!! That is an EPIC FAIL in my books.
Vodafone=Shit

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8062 Someone from VIC thinks vodafone is fail at 29 Dec 2010 08:09:40 AM
It's common knowelege that the iphone has receptioni issues. So you shouldn't have selected that phone. However I reacon vodafone shouldn't be selling a phone with known reception issues anyway. It's just to please the isheep i suppose.

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8061 Someone from QLD thinks vodafone is total at 29 Dec 2010 08:09:36 AM
i signed up for 24 months broadband internet first 6 months half price...well the stick arrives and i put it in my computer and the computer crashes hoot hoot....i ring vodaphone and they go yes the stick is corrupted and if you go to there website you can download an overide....i re install windows to my computer then the stick doesn't work so after multibe efforts to contact vodaphone a guy in india creates a backdoor on my computer so i can access the net then some days it works but most days it doesn't....so much trouble i constantantly try to contact vodaphone with no luck but when i complain they are not interested...i tell them i want out of contract because you did not upply me with what i want and they go bad luck you want out you pay..then they send me bills for 300 dollars a month and the service didnt even work..go figure i refuse to pay the bill and am about to contact the ombudsman....am so over vodapone you have know idea
29 Dec 2010 08:14:02 AM: WHY WOULD YOU GET 24 MONTH BROADBAND CONTRACT ANYWAYS...WHAT 6 MONTHS HALF PRICE GOT YOUR WALLET HAPPY.....IF YOU WENT ON A 12 MONTH AND GOT 3 MONTHS HALF PRICE IN THE LONG RUN IT WOULD SAVE YOU MORE.... OR YOU COULD OF PAID 49 FOR THE MODEM AND GONE ON A MONTH TO MONTH CONTRACT AND CANCELLED WHENEVER.

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8060 Someone from NSW thinks vodafone is no fail at 29 Dec 2010 08:08:15 AM
i am in no mess...been with VODAFONE....not VODAFAIL/VODAPHONE!!! for 14 years and still am....and have had no problems....have the HTC desire, is a fast processing phone with of course the back up of the network. Honestly, i think it is hideous and people try and whinge about everything. Yes they are in India, However ever time i have spoken with them about an issue/enquiry they respond well and on time. Yes they make you wait, but how many of you are calling cause you actually have a fault or just wanting to be a sheep and join the rest of the clan....

Watching you on today tonight made me laugh. Yes you were on hold for a long time but honestly... did you not know how to put the phone on loud speaker and actually do something constructive with your life then sit on your ass making a website about a company that is updating towers to benefit everyone.

They have 332 million people over the world for customers....GO TO TELSTRA AND PAY $60 FOR 1GB for your internet and stop complaining....
Vodafone has the money to back them up....HOPE YOU DO!!!

SHARE MY PAIN? PAIN IS DEFINED AS A SYMPTOM OF SOME PHYSICAL HURT OR DISORDER NOT WHEN YOU CANNOT SOCIALISE FOR 10 MINUTES MATE! THERE ARE MORE IMPORTANT THINGS IN LIFE, PEOPLE WITH REAL PROBLEMS....STOP OBESTY AND GET OFF YOUR ASS AND VISIT THE FRIEND!!! NOT SMS THEM!

THANK YOU....AND HAVE A NICE DAY...
29 Dec 2010 11:17:18 AM: A bunch of personal issues here that can't be resolved on this forum. The reality is that Vodafone's network doesn't work.( for me and it appears many thousands of Australians). We paid for it to perform as advertised, not deal with their excuses. Not interested in what they are 'gunnado" to improve network. They have failed to meet their contract with me. Want my money back and will move on to another provider.
29 Dec 2010 01:40:16 PM: if you went to the tio you would solve the issue calmly and civilised....not cause such a statement when they are down at the moment.

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8059 Someone from QLD thinks vodafone is Bad at 29 Dec 2010 08:07:48 AM
I work from home and have to go outside to make calls. It seems most calls go
direct to message bank.
I only live 3k from the Vodafone shop in Morayfield.
It's ironic that they were still able to sms me my phone bill on Christmas day.

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8058 Someone from ACT thinks vodafone is Gotta Follow the Rules at 29 Dec 2010 08:06:03 AM
Until the ACCC makes new recommendations, or the class action gets up, we still need to follow all the rules, yes it has been established and admitted by Vodafone that their is a problem but that doesn't give anyone the rights to stop paying or just port out and cancel, if you do this you will affect your credit file and you will be in the wrong.

Keep a diary of events, establishing the problem.

Figure out exactly what you would like to be done about it, be prepared to compromise!

Contact Vodafone tell them what the problem is and what you would like as a remedy.

If then they can't help you, then contact the TIO, or join the class action.

Wait times are crap at the moment of course because of all the problems, you will have to be patient and wait your turn, and yes it sucks, but until you have actually spoken to them and they have not agreed to help, they haven't done anything wrong!

And remember you'll catch way more flies with honey than vinegar, be polite, be reasonable, be patient, it always works best!

http://www.tio.com.au/contact.htm

http://www.piperalderman.com.au/vf/form.html

29 Dec 2010 11:03:56 AM: Another good tip, is put everything into an email and send it to them, of course as pointed out on this site you may not get an answer in a hurry, but it is still a log of information outlaying your problems, send a copy to yourself so you have a record, it will all add levity to your cause!

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8057 Someone from NSW thinks vodafone is Very at 29 Dec 2010 08:05:47 AM
Myself and my partner are both on the Vodaphone network, my partner has Cancer and many times we have not be able to receive or make calls. We have had a friend drive over as he thought something was wrong. It was we were not receiving calls.
29 Dec 2010 08:23:12 AM: Same position as me, I share your pain on both fronts. I hope everything works out for you and your partner. Best wishes, David Clifford
29 Dec 2010 08:48:27 AM: Thank you David hope everything in 2011 goes well for your and your partner including having a working mobile for an emergency. Best wishes Gary

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8056 Someone from QLD thinks vodafone is Extremely at 29 Dec 2010 08:04:33 AM
I pay the highest cap per month and get nothing back. Where I live and where I work (two separate places on the Sunshine Coast, Queensland) both have no reception. There is no point me owning an iPhone when I cant even use it due to the lack of reception. Vodafone also lack any decent service whatsoever and you can never talk to anyone when calling for any type of service. As soon as my contract is complete, I'm going straight to Telstra!!!

THEY ARE COMPLETELY USELESS AND I PAY WAY TOO MUCH MONEY FOR NOTHING!!!

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8055 Someone from QLD thinks vodafone is coverage ?? what coverage !!! at 29 Dec 2010 08:03:52 AM
I have been with Vodafone since obtaining my first mobile phone (nearly 20 years ago ! ouch!). Upon relocating to BRISBANE 10 years ago - yes the QLD capital where you would think we would have coverage - I have none & I'm located within 10kms of the CBD.
I have asked several staff at Vodafone why the issue in this area and the latest staff member asked "what type of roof do I have" !!!! Apparently the type of roof I have affects the coverage in my house. Not sure why that would then affect the service OUTSIDE the house !!
I would love to upgrade my phone to an iphone but can't really see the point when we don't get coverage.
I've had numerous other issues during my time with Vodafone - don't get me started...

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8054 Someone from ACT thinks vodafone is a Global Hero at 29 Dec 2010 08:02:16 AM

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8053 Someone from VIC thinks vodafone is Have an iphone 4 which always drops out at 29 Dec 2010 08:01:53 AM
I have had a stroke and need to keep in contact with my daughters while husband is at work so that they can keep a check on me.

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8052 Someone from WA thinks vodafone is MEGA at 29 Dec 2010 08:01:22 AM
Just about everything everyone else is talking about!

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8051 Someone from NSW thinks vodafone is very crap at 29 Dec 2010 08:01:14 AM
vodafone has charged me for something i havent even used and plus now they have sent it through to the credit company and now i have a mark agains my name. they are claiming i owe them $2000 and mind u i donr even have the shit they think i have... I have been on prepaid vodafone and i never got servive and all my message would come through a day late. I will never go back to them.

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8050 Someone from NSW thinks vodafone is Total fail! at 29 Dec 2010 07:59:53 AM
I live in rural NSW, Port Macquarie. To get any sort of reception from my vodafone I have to walk upstairs and out onto the street,even in rain! We don't even receive calls or messages in our house! My family all went on vodafone so our children in Sydney could contact us and we them. The calls drop out continually and frequently we can't connect with each other. There have been several occasions when my children just couldn't contact us in an emergency. It is a total failure.

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8049 Someone from QLD thinks vodafone is pathetic at 29 Dec 2010 07:59:43 AM
i have vodafone 3g internet all it does is play up all the time and disconnect. one minute its fine the next its unusable.i study uni online so its making it unbarable trying to do anything as its always playing up NO SERVICE
Also i have a phone with 3mobile and my service is as bad as all the reports of the vodafone customers is anyone else having this issue's to?

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8048 Someone from NSW thinks vodafone is very crap at 29 Dec 2010 07:59:39 AM
vodafone has charged me for something i have even used and plus now they have sent it through to the credit company and now i have a mark agains my name. they are claiming i owe them $2000 and mind u i donr even have the shit they think i have... I have been on prepaid vodafone and i never got servive and all my message would come through a day late. I will never go back to them.
29 Dec 2010 08:00:24 AM: sorry something i havent used or dont have.

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8047 Someone from VIC thinks vodafone is Very... at 29 Dec 2010 07:59:26 AM
I have been with Vodafone for a while and I want out.. My only concern is how do I get out of my contract without having to pay my way out?? Any suggestions please?? Cheers :)
2 Jan 2011 02:38:57 PM: I called the industry ombudsman. He gave me the resolutions team phone # and they sorted out a few things and let me out of my contract. That was a few months ago.

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8046 Someone from QLD thinks vodafone is The Worst at 29 Dec 2010 07:58:57 AM
Had numerous connection problems in my area. For the wife to be able to send or receive a text, and for her phone to even ring inside the house had to turn off 3G. Used to have wireless internet with them, got rid of it never worked. Had a problem with a handset, sent it away only to be told that it got water inside it. Phone was never dropped or exposed to water. Live in a tropical environment, i.e. high humidity, cause corrosion on an extenal connection. This is apparently classed as water ingress to phone. Warranty voided on the phone. Still have over 12 months to go on contract so had to stick with it as it would cost too much to get out of the contract. Was offered a handset upgrade for a reduced amount. This deal was sent out by the marketing department of Vodafone. I could either go into the store or ring a number to be able to take them up on this offer. Tried to go to the store, they were unable to do the upgrade and was told to ring the number on the offer. Rang them they didn't even know about the offer and said they couldn't do it. After ringing them again a few more times, finally got onto a guy that looked at the list issued from the marketing department which had my number on it so I was able to then get the deal. Did the order then waited 2 weeks for the new phone to arrive. It didn't. Rang them again and the order had apparently failed, they didn't think to notify me of this at all. Rang to sort it out and was told that it was sorted. Waitied another 2 weeks. still no phone. Rang them again to find out that the order had failed again. Finally spoke to someone and had that ordered cancelled and was told to go into the store pick get on from there. After 3 more days waiting for the order to cancel, managed to get a new phone, after almost 5 weeks fo trying to sort it out, really neede a functioning phone. 1 week after having the new phone received a handset in the mail. Rang them yet again and they couldn't work out what had happened let alone understand what the problem was. They send me a reply paid envelope to return the handset. Didn't even receive the envelope and received a bill to get charged the full amount for the extra unwanted handset. Extra handest was sent back to them UNOPENED. So I am about to ring Vodafail yet again to try to get this sorted before they direct debit my bill.

NOT VERY IMPRESSED VODAFONE, LIFT YOUR GAME AND STOP TAKING AUSTRALIAN FOR A RIDE!!!!

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8045 Someone from NSW thinks vodafone is Bad at 29 Dec 2010 07:56:44 AM
They have been hiding behind a PR wall for to long.
My phone cutts out during the call where ever I go in Sydney.
They have refund me for 3 month but is that enough.............

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8044 Someone from ACT thinks vodafone is bad,i think??? at 29 Dec 2010 07:53:31 AM
i sign up for infinite combo plan,which i should get the pocket wifi,i didn't get it until now,they said they're going to call me,no call no nothing,Nada...
and the mobil phone that i choose was nokia n8 and it was broken,but they change to a new one,but acctually i want it to change to sony ericsson which they said i could,but they said i have to pay extra $120.which i found it redicoulus.
29 Dec 2010 11:18:29 AM: it's probably because the Sony is worth more and costs more on that plan, that be the case, would be the same with any phone company.

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8043 Someone from VIC thinks vodafone is bad for small business! at 29 Dec 2010 07:53:12 AM
I am a one woman business owner - working mostly from home and vodafone was the single worst decision I have ever made! ditto everyone elses comments and when I have called vodafone to complain - guess what the phone dropped out!!!

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8042 Someone from SA thinks vodafone is HORRIBLE!!! at 29 Dec 2010 07:50:40 AM
also to add to my pain (posted 29 Dec 2010 09:47:50 AM)
I forgot to mention the issues I have some days where I cannot use my phone to call people!!! IT JUST DOESNT RING, DROPS OUT AND I CANNOT USE MY PHONE FOR ITS INTENDED PURPOSE, TO MAKE CALLS!!!! urgh. *shakes fist at vodafone*

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8041 Someone from VIC thinks vodafone is an epic fail at 29 Dec 2010 07:50:25 AM
limmitted signal at home (1 bar in some areas) even after eing told i would have full signal there, cals dropped every 5 mins or so when in these low sgnal areas but also in areas of full signal elsewhere. Messages dont get recieved until a few hours/sometimes days later when there are 40 or so.

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8040 Someone from QLD thinks vodafone is Megga Fail at 29 Dec 2010 07:49:02 AM
I have used Vodafone as a business phone now for just on 2 years as they had the best business plan.In this time I have experienced numerous dropouts daily in the middle of Gold Coast, Brisbane, right up the east coast of Qld, when i go out west to work I have to take a Telstra pre paid so I can get work sent to me. When complaining to Vodafone all they do is say we have to do an investigation which they have already done at least 4 of & low & behold they have no record of them. I have also experienced drop outs in Sydney CBD as well as Melbourne Airport & Dandenong.

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8039 Someone from NSW thinks vodafone is drop outs at 29 Dec 2010 07:47:54 AM
i have a phone for my bussines and at one stage my phone wouldn't work for about 3 days that happened about 3 times in 1 month, and the service is unreliable, and the bills are not sent out on a regular basis then we are sent text messages about late bills

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8038 Someone from SA thinks vodafone is epic fail. at 29 Dec 2010 07:47:50 AM
Well, i was with Three Mobile (yes I know theyre affiliated)i was living in the Salisbury area (5018) and I had coverage issues. They suggested I change to Vodafone for better coverage & it showed me on a online map that I would have full coverage in that area so i signed up to a 24 month plan. I found that the coverage was NO better (if not worse) and whenever I try to contact their customer centre for ANY enquiries im on hold for at least 40 minutes!!!!! they tell me this is because of the high demand for the iPhone... pfft what a load. The technicians & service agents I speak to are soo novice and the people in the actual stores are no better. I wish I had stayed with three, theyre cheaper, easier to get in contact with & much more customer focused. I was with them for 4 years before I changed & iv regretted it ever since :(

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8037 Someone from QLD thinks vodafone is Pathetic at 29 Dec 2010 07:46:31 AM
Their primary DNS server hasn't worked for months, now use Googles, I have problems connecting to their network, Web pages time out, frequent disconnections. All of above especially bad over Christmas.

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8036 Someone from QLD thinks vodafone is Coverage at 29 Dec 2010 07:45:30 AM


I live 10 minutes from the the centre of Cairns. Yet everytime I make or take a call at home, (ground flr unit block)I have to race outside trying not to break my neck at the same time and stand outside usually in my underwear to speak to anyone. I'm sure all near by tenants and the caravan park behind us all the inner workings of my day 2 day business. It also rains a lot in Cairns so I find myself cursing Vodaphone on a daily basis. If I didn't just print a 1000 business cards I would ditch Vodaphone at the first opportunity, I'm seriously considering throwing the business cards in the bin!
29 Dec 2010 09:49:39 AM: You can port the phone to another service provider and keep the number. Then you wouldnt have to worry about the business card cost, you could still use them. Ask any other service provider and they can give you the details.

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8035 Someone from VIC thinks vodafone is 100% at 29 Dec 2010 07:43:34 AM
this is shit. cant even get reception in my house. have to go outside to get like 2 bars just to send a message. i live in morwell victoria 3840. fix it

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8034 Someone from VIC thinks vodafone is SEARCHING at 29 Dec 2010 07:43:02 AM
That's all my phone seems to do. When I signed up they told me they had total coverage in my area. When I complained they told me to switch off 3G and then I could make phone calls. When I said that didn't work they said I should just call them and they would talk me through it. How could I call with no signal? Duh!

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8033 Someone from VIC thinks vodafone is terrible!!! at 29 Dec 2010 07:40:50 AM
I constantly have drop outs in my house (which apparently is surrounded by Vodafone towers) and am lucky to have reception anywhere outside the Melbourne CBD. When i am able to access their 3G network it still runs extremely slow.

Absolute joke!!

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8032 Someone from NSW thinks vodafone is EXTREMELY at 29 Dec 2010 07:39:01 AM
Constant drop-outs, redials, barely hearing the other caller, messing with my business. Its embarrasing when potential employees are calling for jobs and I can not even hear them speaking. Extra costs on my bill due to the reception and reCalling people. Half the time the areas I am in have no service at all and i am in the Sydney Metro Area. I am locked into contract so they have me stuck!!!!! HATE HATE HATE HATE HATE

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8031 Someone from NSW thinks vodafone is SORRY, WE'RE TOO BUSY HERE IN INDIA! at 29 Dec 2010 07:31:16 AM
Need I say more?

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8030 Someone from NSW thinks vodafone is Richeous Fail at 29 Dec 2010 07:31:08 AM
Signed to Vodafone because they had exclusive on phone, but
1. Get hardly any service,
2. Calls drop,
3. Sms take hours to go through, (and come back)
4. Calls to 1555 are 3 hours long, go around and around being transferred from one department to another, and are an exercise in futility.

Vodafone has setup their entire operation as a stooge to deny problems and annoy customers with wild goose chases "you need a new sim", "you need a repair on your handset", we will do a coverage/network check" all for the sake of delaying the inevitable, and in the meantime for inconveniencing the customer who not only has to put with crap network, crap service and lies, now has to jump through paper hoops merely to entertain the Vodafail torture machine.

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8029 Someone from VIC thinks vodafone is NO SERVICE at 29 Dec 2010 07:29:42 AM
That seems to be the only signal I ever get on my phone. When I am lucky I will have 1 bar, however if I move less than a metre from the kitchen table to the kitchen bench, it drops out, starts searching and you guessed it NO SERVICE comes up yet again. I've also had enough of the poor customer service, if I'm able to get through. I recently moved to a rural property where having phone reception is essential so I enquired into how I could get out of my contract. I was told I'd need to stay in my contract and to go to the next suburb to get reception and make my calls. The next suburb? I'm on a rural property, there is no next suburb, the next town in 30 minutes away and I'm not driving 30 minutes to make a phone call. I just pray that we never face an emergency, Vodafone won't be there to help.

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8028 Someone from TAS thinks vodafone is Big Con at 29 Dec 2010 07:24:46 AM
I live in Youngtown a suburb of Launceston the second largest city in the state and regularly coverage for my I-Phone drops out. All my other services are with Telstra (broadband, wife's mobile, landline & fax) and I wished I hadn't signed up to Vodafone for a two year contract in Jan'10. Definitely will not be re-newing at contract end. Reception in CBD Melbourne & Sydney is fantastic but as soon as you go regional areas the signal is crap & prone to disappear. I was conned on the quality of the reception in an around Launceston when I signed up. I can be within 2km of Launceston CBD and have no signal. About a month after I signed up their customer service rang me to get feedback & I gave them a blast. The caller immediately implemented a $10 monthly credit to my account. Surely this is an admission of problems on their end. The constant delays (sometimes days) in receiving SMS & Voicemail is a shocking state of affairs as the mobile is my main point of contact for communication with my clients. If I could get out my contract now without being penalised I would do so it in a flash.

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8027 Someone from NSW thinks vodafone is at 29 Dec 2010 07:23:45 AM
I saw this crap on today tonight last night. Hahaha u make me laugh. U must be the biggest no life no hoper to actually build a website like this. Nothing better to do with your time. You're just a hack going nowhere in life. For the record I don't work for vodafone, I have no problem with them but I know for a fact that when this storm in a tea cup blows over, You will be sued. Hack
29 Dec 2010 07:40:48 AM: Great post. Adds much to the debate but doesn't distract from the issue at hand. Vodafone are providing substandard services (if any service at all). I paid $39.95 a month for 24 months for a usb dangle that hardly ever worked. I live 150 metres from the store that sold it to me. That same store admitted, after 15 months, that there were issues with 3g coverage in my area and always had been. I was misled. And stupid for not understanding my rights. But now people will have the info they need. God bless Vodafail.com
29 Dec 2010 08:06:54 AM: @ 29 Dec 2010 09:23:45 AM On the contrary, I fully believe the owner/creator of this website has a very bright future in front of him. I bet he will be head-hunted far more than you will ever be. Now get back to moving those supermarket trollies, you are way out of your depth.
29 Dec 2010 08:43:28 AM: Exactly - this site gives people a forum and is similar to a petition to GET SOME RESULTS! You idiot, so like the man said -get back to your trolleys LOL!
29 Dec 2010 11:59:23 AM: Vodafone employees getting testy! They are very concerned about what is being revealed. See you at the courtroom in the class action.

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8026 Someone from NSW thinks vodafone is is a bit ordinary at 29 Dec 2010 07:23:32 AM
Receiving picture messages days after they are originally sent.
Being on hold for over 4 hours once till battery ran out.
Paying for international roaming and not being able to roam.
Frustration with customer care service

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8025 Someone from NSW thinks vodafone is Wireless internet at 29 Dec 2010 07:23:13 AM
I have had a Vodafone USB modem since August 2010 and have not had decent connectivity (certainly couldn't download anything) and it has progressively gotten worse! I now have NO connectivity, have reloaded the sofware, got a new SIM card and yet it still won't connect! Tried calling them but have to be onhold for 30mins+ so gave up. Rang from office but since I'm not in front of my computer they can't help. I just now want to get out of my contract and get a pre-paid plan with someone else... so fed up! such a shame b/c I've been with Vodafone for mobiles for 10+ years and haven't had problems until now!

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8024 Someone from NSW thinks vodafone is they dont care at 29 Dec 2010 07:22:19 AM
When a company reaches a target and the managers CIO ect..... have met the target why do they have to care ? they have the money in there pockets and saved large amounts of money by sending there call centre overseas, You all think this is a loss and complain but they dont really care, They have made there $$$$$ already bought there houses cars holidays ect......, In this world of today its all about money and what you can get out of people, The world is changing due to high interest rates cost of living ect..... For the person that works 9am to 5 am For get it your screwed, Its not like is used to be how do you think people get rich ? think about it, They will just do the same again Do you think maybe Vodaphone CIO or manager worked for OneTel ?? remember that company, See Australia have human rights and rules ect about customer service bla bla bla why do you think there call centre is overseas in a country like india no offence to them but think abbout it Do they know about our law ? Do they know about TIO ? Do they Know about ACCC ? I dont think so Now if this was in Australia I think the issue would be dealt differently I know there is an office in Tassie but the call centre is in INDia work it out GUYS AND GIRLS

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8023 Someone from VIC thinks vodafone is EXTREMELY FAILED at 29 Dec 2010 07:20:09 AM
I have been a Vodafone user for over 10 years, when we moved to another area I found that they did not cover this area, I rang them so many times to ask why I could not get coverage in my area, I was giving so many reasons as to why I could not get coverage, also I found the operators to be very rude and even some of them hung the phone up on me. The last call I made to Vodafone to asked when they were going to give phone coverage in my area, the operator then asked me why I was not using my mobile to contact them (I laughed at this statement) and informed the operator that I had no coverage to be able to ring them or anybody else, after being transferred to so many different operators and then they hung up and the call was disconnected. I just gave up, a few days later we were in an area that had coverage I tried to use my mobile and to my shock I found that Vodafone had disconnected my phone completely. I rang them from a landline and asked why my mobile had been disconnected and the operator informed me that I had asked for cancellation of my service, I informed the operator that I had not asked for any such thing and to connect my service immediately, it then took Vodafone several days to reconnect my service back.


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8022 Someone from NSW thinks vodafone is fail whale at 29 Dec 2010 07:19:06 AM
sms messages comimg through hours and even days later
calls dropping out constantly.
full reception but can not make or receive calls
i live in the cbd and constantly have times of no reception.

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8021 Someone from ACT thinks vodafone is Within Standard at 29 Dec 2010 07:18:33 AM
it is true that any mobile network provider faces coverage and reception issues with 1% -2% of customers being affected at any given time.

29 Dec 2010 07:22:19 AM: What percentage of there customer base is here? Does anyone know how many customers there are?
29 Dec 2010 07:31:21 AM: The Voda Social Networking teams will be very busy online over the next few weeks won't they! - and a site to vent pain, frustration and anger over continual poor service seems a great idea - you gotta love people power! (gotta feel a little for the the Voda customer service employees at this time of year, poor things, it's not their fault, it's their bosses, remember that - vent on!

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8020 Someone from QLD thinks vodafone is Big fail at 29 Dec 2010 07:18:23 AM
After 6 years just unfortunantly resigned on 24 month iphone 4 contract my phone delsys msgs for days, my safari never works i live on sunshine coast n meant ti have full service coverage n half the time my phone drops out n freezes, my battery dies constantly my cap bills are always over and i think it is a disgrace to be charged for their faults.

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8019 Someone from NSW thinks vodafone is epic fail at 29 Dec 2010 07:17:19 AM
I am stuck for another year in a contract, with no reception in most places in my town, reception goes from full bars to no bars at the same time, I get error messages everytime I try to call or text, my messages sent or received come days later, my voicemail also comes days later, example my friend asked me out to tea I got the message 3 days later, when i have broken down i have had to walk kms to get reception to call nrma only to be cut out in that reception spot 3 or 4 times therefore costing me more having to go through the whole process everytime, I have tried calling many times to complain only to speak to someone with poor english who i cant understand and reception will cut out so i give up, I am waiting for my contract to finish then i will be taking my buisness elsewhere. Not happy at all :(

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8018 Someone from SA thinks vodafone is 3 Mobile Broadband is slow at 29 Dec 2010 07:16:45 AM
I have to walk around my house to find a good spot for my 3 Wireless Broadband to work...my backyard is the only good spot and it's still slow. Customer Service are just a bunch of idiots who Google how to rectify the problem, get you to run www.speedtest and think this is going to fix it. I can't wait for our contract to end and get away from 3/Vodaphone all together.

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8017 Someone from QLD thinks vodafone is Epic failure at 29 Dec 2010 07:16:11 AM
My data service is slow and sms messages are delayed and sometimes not received at all. I am fed up and want out of the contract.

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8016 Someone from QLD thinks vodafone is Fail at 29 Dec 2010 07:14:18 AM
Ive come from NZ and live in QLD Australia now, but when i was in NZ the vodafone service wasnt that great, call dropping, service was useless and they said the 3G network was lightening fast internet, well it was prob fast comparing it to dial up internet.
I thought after moving to Australia the vodafone service would be much better but it is same here, its very frustrating having calls dropped, and when you surf the net on the 3G network it is so slow you cant do much, i was told when i signed up my contract on vodafone here in Aussie that it was a better service to NZ, well i cant see any change. Feel ripped off because im stuck on my plan for another year. So yeah vodafone is a BIG FAIL to me.

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8015 Someone from QLD thinks vodafone is Unbelievably bad at 29 Dec 2010 07:14:17 AM
I ordered an iPhone on line and received TWO iPhones. Of course I was billed for both! It took 4 phone calls just to reach some call center in India and the woman had NO IDEA what she was talking about. Then I made further calls after being on hold for 30 minutes most times, and finally got someone to acknowledge a problem. They first asked ME why I received two phones!!!!!!!!! They assured me that they will cancel the second phone and I returned it. Then after one further month I received a bill for BOTH again!! More phone calls and more waiting. Now I am assured that I will be billed for the correct amount. Let's see. I want out of this contract.

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8014 Someone from VIC thinks vodafone is Epic Fail at 29 Dec 2010 07:14:15 AM
Internet dongle and Phone - live near the beach so what do i get amazing views, but cant call, text or use the internet to brag about it. . . Why am i paying for such a service. . . . Everytime i have tried to call vodafail i have given up because there has been no answer or i have been on hold for 3+ hrs!!!!!! I want out!!!

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8013 Someone from SA thinks vodafone is wireless internet at 29 Dec 2010 07:13:00 AM
Signal is always between POOR and VERY POOR. The internet speed is so slow, slower than dial-up. It is not in consistance with the description in the contract.

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8012 Someone from NSW thinks vodafone is at 29 Dec 2010 07:11:57 AM
No Reception and when I do have reception no one can still call me. Calls drop out every 2 min and delyed sms. Very bad service when you call vodafone.

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8011 Someone from VIC thinks vodafone is failing to live up to its brand's promise at 29 Dec 2010 07:10:26 AM

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8010 Someone from ACT thinks vodafone is at 29 Dec 2010 07:09:08 AM
Assumption after assumption, you people need to get your facts straight before you just start making claims of what your problem is and why!

No 3 and Voda aren't using the same network it's not as simple as just flicking a switch, if you are having 3 problems then it has nothing to do with the voda problems

Yes transact use vodafone, but that doesn't mean that vodafone dictate your billing, if your having transact billing problems, speak to transact, you dont go to telstra if you are having optus problem just cause they lease their lines.

No you cant just leave your contracts, even if its not working, no matter how long it takes, you have to speak to customer care, says Graeme Samuels Chairman of the ACCC (WA today 17th dec 2010)

The Australian Approved Standard for the failure rate of electronic products and services is 3%-5%, what is represented here is about 0.25% of there customer base.

29 Dec 2010 07:36:52 AM: You can't leave your contract. But if hundreds and thousands stopped making payments, I wonder what Vodafone would do about that.
29 Dec 2010 07:42:30 AM: you'll wreck your credit file, and Vodafone won't have done anything wrong, a contract is a contract! you still need to follow the ACCC recommendations no matter how shit it seems!
29 Dec 2010 08:29:36 AM: .........."what is represented here is about 0.25 percent of there [sic] customer base"..............but that representation is growing all the time...........

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8009 Someone from VIC thinks vodafone is at 29 Dec 2010 07:07:45 AM
I have 3 services with Vodafail. All 3 suffer delayed retrieval of sms, patchy reception depending where you are travelling and un-reliable internet/data access.
I also had to chase Vodafone to actually obtain my cap bonuses that should have been applied upon the activation of te account. I am still chasing my bonus credit from the purchase of an eligible Android phone that should have been given to me on my 3rd bill. I am now approaching my 5th bill with no credit bonus.
Being placed on hold for up to 50 minutes at a time to talk to a service consultant and then to be passed on from one department to another.
Not good enough.

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8008 Someone from QLD thinks vodafone is Rip Off at 29 Dec 2010 07:06:51 AM
I have issues weekly with not receiving reception for 5 - 10 minutes. It isn't as though i am in an isolated area either, normally i am in the middle of the city or simply at home. Also I regularly send text messages which go through to the receipent 6 times!!! All of which i get charged for.

I attempted to contact the complaints department but after 60 minutes on hold i gave up and sent an email. I received a reply saying "Please contact us" GGGGRRR So i then rang the head office and when asked to speak to the complaints department i was told "Oh sorry we don't have one" What the?!?!?!

Vodafone = fail

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8007 Someone from NSW thinks vodafone is mega fail at 29 Dec 2010 07:05:12 AM
constant reception loss even when outdoors. the fact that on some bills, i get charged for numbers i dont call, and the free calls get charged also..!! i cant wait for my contract to end, im going elsewhere, ive been with vodafone for over 10 years, and its just getting worse..

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8006 Someone from QLD thinks vodafone is Vodafone Blackberry Storm at 29 Dec 2010 07:04:56 AM
I think that says it all....absolutely worst Blackberry ever exclusive to Vodafone and the crap reception makes it worthless. Will be taking my business elsewhere, thank god my contract ends in 3 wks!

Epic fail.

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8005 Someone from NSW thinks vodafone is shitty service at 29 Dec 2010 07:04:24 AM
i tried to activate my sim for the past month and it wont activate...i've bought many different sims and i've been to countless vodafone stores around my area and the results are the same...everytime you try to active this pops up:

Sorry for the inconvenience

- There has been a communication problem and your request has not been processed. Please try again in 10 minutes. (Error identification SAM-{0}). Click here for more detail.

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8004 Someone from NSW thinks vodafone is love it at 29 Dec 2010 07:02:35 AM
To dear vodaphone if you were talking to someone on the phone and your phone constantly drops out after 1 minute on a number of occasions what would you do? Your friends had something very important to tell you but you got there message a few days later and even there voice mail ? Don't receive text messages when the person next to you sends you one ? Your phone has full service but goes strait to voice mail ? Yes the settings are all correct. Ring the customer service line and wait for a rediculas amount of time and not being racist have not much knowledge that people do work and can't go to the apple store to get phone checked I don't see what for but anyway problem not solved as you can cleary see it's a network problem not the phone, anyway vodaphone how would you deal with all this ? How would you feel? What would you do ? Do you feel as though your not a satisfied paying customer that signed a contract your following but the other party is not providing to the satisfaction of the customer ? Isn't the customer always right ? Just wondering vodaphone how would you feel regards to all this? This is just my inquiry and I can see and read the rest of complaints I beleave somewhere in your customer service policy you have a duty of care please voda could you answer me on how you have done this ? Thanks for your time vodaphone as you have wasted allot of mine

29 Dec 2010 07:06:14 AM: They would transfer you to the call centre in India make you wait for 1 hr if your lucky, Make you wait another 30 mins to talk to a supervisor, wont let you cancell as its your fault and blame you, Leave the ball in your court and make you waste your time contacting the TIO and when you do you Tassie voda will ring you saying bla bla bla when you just want to cancell your contract that is so good VODA they ask me why I want to cancell maybe casue I love the sevice so much FOOLS
29 Dec 2010 07:08:48 AM: Sounds awesome might renew my contract
29 Dec 2010 07:12:40 AM: Hey Vodaphne ring up iinet maybe you can learn from them about customer service can you beleave iinet ring you back within 1 minute and actually solve your promblems WOW amazing and no I dont work for them VODAPHONE maybe you can learn something, I bet the manager of Vodaphone dont care and dont want to here all this as its all about money money money and how much company can save when actually when you look at the picture its our loss not theres they have made profit all they have to do is shut down the net work and open a new one and do it all over again we will never win

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8003 Someone from NSW thinks vodafone is is the best at 29 Dec 2010 07:02:11 AM
To dear vodaphone if you were talking to someone on the phone and your phone constantly drops out after 1 minute on a number of occasions what would you do? Your friends had something very important to tell you but you got there message a few days later and even there voice mail ? Don't receive text messages when the person next to you sends you one ? Your phone has full service but goes strait to voice mail ? Yes the settings are all correct. Ring the customer service line and wait for a rediculas amount of time and not being racist have not much knowledge that people do work and can't go to the apple store to get phone checked I don't see what for but anyway problem not solved as you can cleary see it's a network problem not the phone, anyway vodaphone how would you deal with all this ? How would you feel? What would you do ? Do you feel as though your not a satisfied paying customer that signed a contract your following but the other party is not providing to the satisfaction of the customer ? Isn't the customer always right ? Just wondering vodaphone how would you feel regards to all this? This is just my inquiry and I can see and read the rest of complaints I beleave somewhere in your customer service policy you have a duty of care please voda could you answer me on how you have done this ? Thanks for your time vodaphone as you have wasted allot of mine

29 Dec 2010 07:07:50 AM: They wont answer this Question as there not with vodaphone them selves

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8002 Someone from NSW thinks vodafone is at 29 Dec 2010 07:02:06 AM

Many people are leaving or have left Vodafone already.

Strange thing is, with call volumes down, the network still doesn't work.

I also wouldn't put it past Vodafone that their plan was to actually get some of their customers to leave so as to be able to better service the remainder. Vodafone would still win due to break fees.

But I don't think they counted on all this publicity.
Oh, to be a fly on the wall of the Vodafone CFO's office. With all these people leaving, the network upgrade will cease to generate a viable return on investment. Contingency should then kick in leading to a cancellation of network upgrades. This will leave everyone in the same mess.

Perhaps Vodafone is on the way to a spectacular public failure?

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8001 Someone from QLD thinks vodafone is Shocking service! at 29 Dec 2010 07:01:13 AM
I live in South Qld and at 11 pm last night (28th Dec) received a text and photo that was sent from Townsville at around lunchtime on 24th Dec. A few hours earlier I had received one that was sent from Melbourne on Christmas Day (25th) at about 10.00 am. I have been with Vodafone for many years and signed up for a further 2 years as we were travelling after I was told that their coverage would see that we were contactable in all but a VERY small area of our route. We subsequently discovered that we had no service in a wide area of north western Victoria and over the border into NSW. We could not even get service in many areas up the east coast of Queensland where we were told we'd be fully covered. We had to locate public telephones to let our family know where we were so that they would know we were safe.

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8000 Someone from QLD thinks vodafone is theft at 29 Dec 2010 07:01:07 AM
I am not a vodafone customer (thankfully) but found four unauthorised withdrawals by vodafone against my credit card. After 45 minutes with call centre staff in India who continued to try to blame me for giving out my credit card number to strangers, I was transferred me four times to other staff and was told variously: that if i took my bank statement to any vodafone store i would receive an immediate refund; that the next person i was being directed to would make an immediate refund; that (by the next person) it was impossible for anyone to authorise a refund; that the help desk had no contact with vodafone in Australia and had no way of contacting them or getting a message to them; and that vodafone's fraud department would deal with the matter but I could not be given the fraud departments number, because even the staff didn't have it, but i would be copied in on an email to the fraud department.
Vodafone, your help desk staff function only to wear customers down until they give up. Thankfully the Commonwealth Banks' Australian helpdesk had the matter resolved (from my end) in hours.
Vodafone you are a thief, a cheat and liar.

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7999 Someone from QLD thinks vodafone is Terrible at 29 Dec 2010 07:00:49 AM
I stay at my parents house at Bribie and can never get reception unless I try and walk outside to find some reception. Very frustrating when you are on a call to a client for work.

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7998 Someone from NSW thinks vodafone is its the best at 29 Dec 2010 06:59:50 AM
To dear vodaphone if you were talking to someone on the phone and your phone constantly drops out after 1 minute on a number of occasions what would you do? Your friends had something very important to tell you but you got there message a few days later and even there voice mail ? Don't receive text messages when the person next to you sends you one ? Your phone has full service but goes strait to voice mail ? Yes the settings are all correct. Ring the customer service line and wait for a rediculas amount of time and not being racist have not much knowledge that people do work and can't go to the apple store to get phone checked I don't see what for but anyway problem not solved as you can cleary see it's a network problem not the phone, anyway vodaphone how would you deal with all this ? How would you feel? What would you do ? Do you feel as though your not a satisfied paying customer that signed a contract your following but the other party is not providing to the satisfaction of the customer ? Isn't the customer always right ? Just wondering vodaphone how would you feel regards to all this? This is just my inquiry and I can see and read the rest of complaints I beleave somewhere in your customer service policy you have a duty of care please voda could you answer me on how you have done this ? Thanks for your time vodaphone as you have wasted allot of mine

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7997 Someone from QLD thinks vodafone is No Reception! at 29 Dec 2010 06:59:15 AM
No reception where I am despite being told that coverage in my area was fine. Ripped off, every time you ask you get told..."they've just done some work on the towers...give it a couple of days and it should be right again".

Fail.

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7996 Someone from NSW thinks vodafone is Frustrating!! at 29 Dec 2010 06:54:33 AM
can't believe how i cant get signals, have to redial often and the calls don't connect or they just drop out. So frustrating. If I knew i never would have signed with Vodaphone but would have paid more and gone with Telstra.

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7995 Someone from NSW thinks vodafone is mislead. at 29 Dec 2010 06:53:39 AM
Purchased a Vodaphone $65 plan and $15 phone plan on 24/12/10. I was not made aware of any of the network problems Vodaphone are having, and I feel I have been misled by this non disclosure. It is now 29/12/10 and have already experienced failed reception in Jamberoo and Shellharbour. Is there a cooling off period that would allow me to cancel the plan with no firther costs. ?
I would be prepared to pay for the IP4.
29 Dec 2010 07:55:25 AM: NO STUPID!
29 Dec 2010 08:07:28 AM: It's a straightforward question that was asked and to have a complete idiot like you say "no stupid" really shows who is the STUPID one here!!!!
Bloody armchair experts - pissoff!
29 Dec 2010 10:08:58 AM: Interested in chatting to Vodafone customers in the Illawarra for a story in the Illawarra Mercury. If you'd like to help out, email Matt at mjones@illawarramercury.com.au. Thanks.

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7994 Someone from SA thinks vodafone is Worst Customer service ever at 29 Dec 2010 06:52:03 AM
Vodaphone sent me a Dongle for wireless internet. I've already got internet through 3 mobile. They've sent me 4 bills averaging between $20 and $130 and I've never even opened the box and activated it. I've since sent the package back and to my suprise...another bill. How many times do i have to tell Customer Service that I have never had an internet account with them and never will. I never with any other company been put on hold for over 45 minutes 5 times in a row. Vodaphone s*ck and i'd never use them, I've also told my friends of my experience and they will never use them now either.

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7993 Someone from NSW thinks vodafone is watching at 29 Dec 2010 06:51:55 AM
If people pay their Vodafone contracts monthly, for a deal that is not fit for service, then they should open an account with another service provider and refuse to go on paying on their unconscionable Vodafone contracts (except for the bit that covers the hardware, if any).

There is safety in numbers, if a few tens of thousands of Vodafone subscribers did this.

If Vodafone pursues all their defaulting customers then they would choke any small debts tribunal for years to come and get ongoing bad publicity.

29 Dec 2010 08:10:46 AM: Good point!
I like it!

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7992 Someone from ACT thinks vodafone is Slow poor reception at 29 Dec 2010 06:51:16 AM
Very poor phone reception with continual drop outs, No internet access from home, and I am receiving text messages at 1am that were sent at 9.00pm.
As I live in a major city I would think coverage would not be a problem my husband has a Telstra phone and has no problems anyware in town.
They have not delivered on what I signed up for, I will not get sucked in and ripped off by this company again and neither will my family and freind's.
Pathetic!!!!

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