26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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20142 Someone from NSW thinks vodafone is Just port my number! at 30 Nov 2011 04:01:33 PM
I've signed up with Telstra, absolutely fed up with Vodafail.

I've been waiting for 48+ hours for my number to port across but it won't because of some outage with Vodafail!

can you lot not do anything right?
30 Nov 2011 05:48:59 PM: Hope you cancelled the direct debits with VF..........

Vodafail.com Moderation Team
1 Dec 2011 10:47:04 AM: I have since called up (50 minute wait) and they have agreed that a credit will be provided for "services" since the day I signed over with Telstra.

I'd hate to think that this is a ploy to fleece us of a couple extra dollars on the way out the door.

I still haven't been ported across.

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20141 Someone from NSW thinks vodafone is Bad Customer Service at 30 Nov 2011 04:27:24 AM
I was in an accident overseas and had a lot of people calling me. Unaware that I was paying for these long distance calls my next bill was upwards of two grand. Vodaphone cut me off and their cust service refused to hear my story or even allow me to work out a payment scheme with them as I could not afford to pay in full at the time due to medical costs. I have since left them.
1 Dec 2011 07:37:16 AM: go to tio they may be able to help.

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20140 Someone from Somewhere else thinks vodafone is sms at 30 Nov 2011 03:49:41 AM
y have a problem with sms..last month y fiind 85sms sended at 7448 i don t send this sms

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20138 Someone from NSW thinks vodafone is kindergarten at 29 Nov 2011 10:18:12 PM
Vodafail network totally out on my mobile phone for the last 7 hours ... essential business calls all missed .. my overseas clients alerted me via email (non phone) that they could not contact me..I dialed my number from another phone and it was diverting to message bank.When I rang out from my Vodafail all I got was a submarine beep beeep ,then nothing...

This non service has caused me so many problems on the internet connection over the last 3 years and I changed to Telstra...now the bloody phone network is stuffed... how much can a Koala Bear .. time to take this up with legal action..enough is enough. BTW, I am talking about North Sydney and the Sydney CBD reception here.

WTF!!!

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20134 Someone from WA thinks vodafone is FOREVER CRAP at 29 Nov 2011 10:08:58 PM
Why do they keep telling us that the network is gonna get better in a few months time... Ive been told this by VODAFONE staff for nearly a year now.. Im sick of it... They obviously not only bullshit the customers, they bullshit the staff and tell them to tell us such bullshit.. Why keep bullshitting.. VODABULLSHIT

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20133 Someone from WA thinks vodafone is VERY CRAP FONE at 29 Nov 2011 10:05:15 PM
How can pictures not be sent.. especially 50kb pics.. I mean to sit in the outbox for over 2 hours.. Ive tried to resend.. and they just wont go.. bloody vodacrap

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20132 Someone from QLD thinks vodafone is texts at 29 Nov 2011 06:56:42 PM
my texts i sending over seas are not getting there but they are chareing me for them

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20131 Someone from WA thinks vodafone is It's the pits at 29 Nov 2011 06:39:39 PM
My phone drops out in my house and other places while I am talking, it's pathetic. This is when i am stationary.

My sms's arrive the next day HELLO................what are they doing????????

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20130 Someone from QLD thinks vodafone is total fail at 29 Nov 2011 12:47:24 PM
I contacted Vodaf... in April as I had to sit out side in the rain, sun, wind to receive and send a call that was if mouth held right. After lengthy debate I was not to be charged for fail of service for 6 months. After that time I could leave before contract expiry of April 2012. 6 months up at end of Sept 2011 so left and now they charging me for breach of contract. I lost a lot of business as I was using Vodaf... Have been trying for two weeks to talk to someone with some sense there but have failed again.

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20129 Someone from WA thinks vodafone is Astonishing at 29 Nov 2011 11:30:40 AM
Vodafone again, going through "upgrade" unable to provide to me sufficient support. I've lost my phone today, and unable to lodge anything, or bar services from my simcard until 12 hours later. So in the mean time, anyone that uses my phone will be able to do so freely, at my expense. Another great vodafone service after one of their staff members decided to use my account for their personal gain. How could a company at this size make such mistakes?

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20128 Someone from QLD thinks vodafone is Huge fail at 29 Nov 2011 11:23:12 AM
Vodafone has to be the worst company ever.
Huge Netrwork outage in Queensland at present. No service from when I first checked this morning, no messages from Vodafone, nothing on any website or blog, nothing to let anyone know when they might get service again. My livelihood and income for my family depends on my phone. I stand to potentially lose $500 to $1000 per day and the Indian call centre offers me a discount off my bill of $5.

Not flipping good enough Vodaphone!!!!!!!!!!!!!!

I'm beyond mad.

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20127 Someone from SA thinks vodafone is Unsuccessful SMS at 29 Nov 2011 10:09:45 AM
Today, 29 November 2011 I have been unable to send 9 sms. Keep getting "message send failure". This is despite having good signal strength and being able to make acutal calls.....just not sms....WHY?

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20126 Someone from NSW thinks vodafone is FAIL ++ at 29 Nov 2011 07:51:09 AM
Countless attempts at sending MMS (either they never send or the person gets it 7 hours later).

Network coverage fails all the time.

SMS's sometimes dont sent.

People call me but it goes straight to voicemail, even when I have reception.

"Call failed" is a regular occurance thats displayed

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20125 Someone from QLD thinks vodafone is Unparalleled at 29 Nov 2011 03:17:03 AM
My mobile internet is practically useless, my mobile reception at home is getting worse, often zero coverage.
I recently purchased an android handset but in order to use android market I need to sign into a google account first. Every single attempt fails and it tells me my "sim is not provisioned for data services", Vodafail says it has nothing to do with them or their service and I need to contact the manufacturer. I've paid alot of money for an android handset that only makes/recieves calls/txt/pxt and nothing else.
They don't care at all and their "technical" advice is patronising. "Have you tried a soft reset?"
And how is it that I cannot walk back into the store where I purchaed this peice of crap and get some assistance?

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20124 Someone from NSW thinks vodafone is Charges at 28 Nov 2011 07:04:52 PM
excessive charges & they could not supply details. had tko cancel can't risk another vodafone error

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20123 Someone from WA thinks vodafone is Poor at 28 Nov 2011 05:09:25 PM
I migrated from Three to Vodafone to receive better service, particularly in Albany WA without roaming when using Internet on my mobile phone.
Since changing to Vodafone, 2 out of every 3 calls at home don't connect properly (I can hear but others can't hear me) or disconnect during the call.
Vodafone now tell me my area is due for upgrade in February 2012, but this was not mentioned when I was talking to them about migrating, and their coverage checker indicated very good coverage only area.
They listen politely and make all sorts of suggestions as to what can be done but the result so far is that I still lose 2 out of 3 calls.
If not resolved soon I'm going to have to try and get out of this contract. Three gave me very few issues, even though it's apparently the same Company.
Cheers!

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20122 Someone from SA thinks vodafone is Lying to Customers for sales at 28 Nov 2011 04:22:08 PM
I recently damaged my iPhone so I needed to do an insurance claim. The insurance claim was fine and I got my phone within a week (very happy about this). When I picked up my phone from the store I asked them when my contract was up and they said in 3 months and that I could upgrade for free. I was a tad annoyed about this as the insurance claim cost me $250 and I would have upgraded and avoided that cost. Anyway I thought I would give the new phone that I got from insurance to my sister as she was in need of a phone and I upgraded my phone over the phone. AS I was giving the insurance phone to my sister I needed something to tide me over until I get my phone from upgrades in the next 2 weeks. I went into the store in Rundle Mall in Adelaide to grab a cheapie phone. I was served by a young girl and she ran out the back and got me the $20 cheapie phone that I asked for and when she came back she asked for my drivers licence. I asked what she needed it for and she said that she needed to activate the pre-paid sim card that came with the phone. I looked at the board that the phone was on and said that there were other phones that said that tehy came in packs but this one didn't and there was no disclaimer saying that I needed to activate a free sim card that came with the phone let alone hand over my drivers licence to activate it. I said that I had no need for the sim card and seeing as it didn't state that I had to take it I didn't want it. She started talking about how it was by law that they had to activate a sim card with every pre paid phone sold and so on and so forth. I said I would like the literature that states that I need to activate a pre paid number when I just want to buy a pre paid phone. She printed out a form (the one I had to sign) and said that it stated it on there. I informed her that the form talked about activating a pre-paid mobile number, not purchasing a pre paid phone. A young man came to help serve and he got agitated when I pointed out that the form had nothing to do with purchasing a pre paid mobile phone and I would like the literature which said I had to activate a sim card when purchasing a pre paid mobile phone. He said he could not find it and I asked politely if he could dig it up and I would be back in the store in an hour once I had finished work. His response absolutely horrified me. His exact word were, "I would rather be serving customers that have to do this." Now I have 3 post paid accounts with vodafone. One for me, one for my mother and one for my father as they are a bit older and it is getting a bit much for them to deal with bills so I consider myself a customer of vodafone no matter how small my issue is. Before I lost my temper I politely told him that if he could be so kind as to try and find the paperwork regarding activating a pre paid sim card before I returned I would be more than happy to take it.

I returned to the store an hour later as I said that I would. The girls who served me the first time was there and she asked me to wait. She then went to the front of the store, spoke to another girl and the second girl served me. The second girl said that I could have the phone with no sim card but there would be no warranty on the phone. I found that strange and said so. She then changed her story a little and said it was because there was no way of tracking the phone if they sold it to me without a phone number that they activated. I informed her the the first girl told me that I could throw away the activated sim card if I didn't need it and if this was the case if I came back needing the phone repaired without that phone number how would they find it? She then said it would be because they would find me by name.

Now I am not up-to-date with all technology but I do know this from buying other phones outright (without a damn pre paid sim card), to find a phone that a store has sold they always record the imei number. This is what happened why I needed to get my receipt for insurance and I know for a fact my name was not on that receipt because I have just checked it against the pre paid one that I bought.

I decided to test this theory. I called up the Tea Tree Plaza store and told them that I had bought a pre paid phone from a store in another state and I wanted to know if I could get a copy of the receipt from her store. The girl on the phone said, "yes, all we need is the IMEI number in the back of the phone."

I actually then went into the Tea Tree Plaza store and pretended that I wanted to buy a pre paid phone and the same thing happened. A boy said that he needed to activate a pre-paid sim card with my pre paid phone. I went through a similar spiel with what happened at the Rundle Mall store and he refused to sell me the phone and that it was for warranty purposes that he needed to activate the sim card with the pre paid phone.

Strange.....considering that the girl from the Tea Tree Plaza store said earlier that all I needed was the IMEI number for a receipt.

I believe that the girl in the Rundle Mall store along with the boy at the Tea Tree Plaza store were just trying to bump up their quota of pre paid numbers for the month and I am absolutely disgusted.

I have since gone through the Vodafone website thoroughly and cannot find ANYTHING saying that all pre-paid phones have to have a pre-paid sim card activated with them. Vodafone, I am withdrawing my upgrade and am transferring all 3 of my numbers to another carrier as soon as my parents phones come out of contract!

......and all of this because one of your staff members demanded my personal details to sell something that she didn't need
28 Nov 2011 04:33:15 PM: I also said that if I needed to take the sim card I didn't want to activate it as I would activate it when one of my relatives came out from overseas at some stage and I didn't want it to be expired and she still said that she had to activate it. Completely absurd
29 Nov 2011 08:28:15 AM: I think you find that any phone u buy u have to provide id for. Would have something to do with the telecommunication act & terrorism. Any sim card u buy u have to provide id for
29 Nov 2011 07:04:42 PM: Hi as a previous Vodafone employee I can give you the correct information. The sim card does not have to be activated in the store, you can take it and chuck it out or give it to a random person. Your ID was requested as all Mobile phones sold outright require a govenrnment based legal form to be filled out. Yes you are correct with saying they are trying to up their prepaid activation quota. Either way you still give over I'd for the form but don't have the sim activated
29 Nov 2011 07:37:50 PM: Thanks for the feedback guys. I just don't get it, when I have bought an $800 phone outright which I have had to do a couple of times I never get given a sim card but when I buy a $20 phone I get given hell. I have checked the AMTA website and it says nothing about a phone needing to be purchased with a sim card. I have since gone into Optus, Telstra and other dealers and they do not have this policy. I jsut find it bizarre.
29 Nov 2011 10:16:16 PM: As I said ex Vodafone employee, I can't stand them. So in answer to the eight hundred dollar prone vs twenty. Only pre paid phones need the forms .. Outright more expansive no Id vs prepaid cheaper id required! Hope this helps
30 Nov 2011 01:32:48 PM: I recommend checking the AMTA website a little closer. The handset you were going to buy was a prepaid phone and was packaged with a prepaid sim card. Even if you had no intention of using the sim card it is still a requirement that ID is taken for all sales of prepaid services - whether they are activated in store or not. Try buying a phone from the grocery store - they have the same policies. You may find it frustrating but as a mobile retailer filling out a form for a $20 phone is doubly frustrating, esp considering the small mark up on such devices. That said the fine if your audited and the forms arent filled out correctly is very expensive. Also the system used for warranty purposes only works when the imei of the phone is attached to a phone number. So even if you want to buy a phone without a sim they still need a phone number so they can put it in the system, so then the imei can be looked up at a later stage. Unfortunately nothing is that easy anymore.
2 Dec 2011 08:01:46 PM: Sorry, like I said, this one was not in a package, they were separate. I am aware pf the packaged ones in the stores and this was not packaged
2 Dec 2011 08:04:47 PM: Also to the person who posted on the 30th of Nov that I need to check the ATMA wbesite a bit closer, (I am assuming you work in a store) please post the link where it says when I buy a prepaid phone I need to have a sim card. That is all I asked for in a store and it could not be provided. I understand it is 'not easy" but if staff are asking for ID and it is advertised nowhere that the phone comes with a sim card this information needs to be readily available. It is not good enough.
22 Dec 2011 06:39:09 AM: The girl was lying when she said that she needed to activate a sim card with the phone. I believe the store recieves commision every time they activate a prepaid simcard instore. The amta form is always neccessary to fill out and sign by law. I believe this would be the same for other telecommunication stores. It is not the system or policies that is making your life hard, it would be the stores misleading staff at the time. As for insurance as long as you keep a receipt with or without your name, they can send it off for a warranty repair. All prepaid phones come with one year warranty, but seeing as yours was unpackaged (which seems very dodgy) it may not. In order to purchase a prepaid phone the store MUST fill out an amta form by law whereas not for an outright phone normally for postpaid stock, you must understand this. No matter what the price and a stupid as it sounds, they have to stick to the law. The staff there have obviously mislead you, and other staff have tried to back up what the wrongful staff has first said to avoid complaint like how most other retailers work.
13 Jan 2012 12:23:36 PM: The stores to not get commission for any pre-paid card activations. Don't get me wrong I am having major issues with vodafone atm which is why I am on this website but I think you need to put ur issue into perspective. All the retail stores (I used to work at Dick Smith) which sell phones are told do NOT sell a pre-paid phone without photo ID its company policy. They do not take a uni degree on terms and conditions so its no surprise that the employees couldn't find this policy. They wldve jst been told that this is company policy and that they will be in trouble if they do not follow this. I know it has something to do with anti-terrirism laws and all that. That is, australian laws not the store company laws.
As for activating the sim card i dunno where they got it from that they have to activate it but all pre-paid phones come with sim cards. If it was unpackages then it's probably a display phone or something but just because the sim card is physically out of the open package doesn't mean it is not included in the sale. I still think you should leave vodafone coz they are crap but i think ur making a mountain out of a mole

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20121 Someone from QLD thinks vodafone is 110% Fail at 28 Nov 2011 03:24:03 PM
Cant receive txts from majority of people in phonebook. They still receive mine. Then suddenly 2 weeks later I will receive and influx, has been upto 100msgs all at once which also makes my phone virtually unusable for about 5mins sometimes.

Contacted vodafone regarding the issue and they constantly claim it is other carriers at fault run numerous tests then put me hold. Then suddenly service drops out and I have to start all over again.

Speaking of service dropping out, that is also another major gripe in the CBD!

Pretty sick of it!
29 Nov 2011 08:31:36 AM: deal with it , it called our A1 service. we are an extortion outfit not a telco

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20120 Someone from NSW thinks vodafone is Epic at 28 Nov 2011 02:55:09 PM
i have recently applied to check my credit as I would like to buy a house. I find that vodafone has put me on the bad credit list cause I have not paid a bill from June 2007. Thing is i have been a client of theres all this time and have never been informed of any outstanding amount of $930. I am up to date with all my bills and have never even seen this amount stated on any bill of any of the several contracts I have signed over the years. I would have been happy to pay this but in this time I have not been able to get a car without any hassles, get credit of any kind and now it seems that I cant get a home loan. Now I would like to be compensated. The worst part about it all was it took me 3 days to actually find this account of mine. Now that they have found it they would like me to pay the amount. The bigger they get the worse they become.

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20119 Someone from NSW thinks vodafone is can't deliver service or handset at 28 Nov 2011 02:04:23 PM
I was offered to up-grade to move from 3 network to Vodafone.
I ordered my phone 4s oct 2011 and also wifi modem,
waited 3 weeks and received nothing called back to cancel the service which they did because of the delay .
a week after that I received the two handset, I called Vodafone to send Per-paid post bag to send the Handset back, Vodafone advised me that the contract will be running and I'm getting charge for it if I don't send the hanDset back?
I waited 2 weeks to get the bags of Vodafone.
called Vodafone and 3 to cancel the contract they said cancellation fees over $400 or they get me sign to Galaxey Tablet and wifi for 12 month, I said its ok.
waited 3 weeks and didn't get any thing called Vodafone to cancel the order ,they aid they are very sorry they didn't know that they don't stock Galaxey tablet any more.
I ask them to get me out ?the said no we can but will sign you up for Ipad2 16g with WIFI modem I said again ok.
two weeks later didn't get any thing called them again.
Vodafone team( india and tasmania )answered saying we don't know what happen you didn't get the handset or sim card till now.
I asked them to cancel my service they said please give us last chance ,will send you to Hurstville Store to pick up the Ipad2 and sim, everything will be ready for you and please speak to staff member by the name of Mandy,
If we can't do that we happy to let you walk out of the remain of your contract without penalty??
I went to Vodafone shop , surprise the shop does not know any thing and there is no sales person by the name of Mandy .
called Vodafone from the store and I was on the phone with them for an hour then they said sorry we don't have iPad2 in stock and our supervisor in priority team did give you the wrong information sorry about that and we are going to cancel the order and contract from Vodafone point and get 3 to to wave the cancellation fee's for the remaining of your old contract with them.
I called 3 after 3 ours to make sure my contract was cancelled with both Vodafone and three ? surprise again the contract was not cancelled,
i spent 1 and half hour till i cancelled the contract with the supervisor telling me that they will charge me for the remaining of the contract cancellation fee's of $450.

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20118 Someone from NSW thinks vodafone is New IPhone 4S - Don't Bother at 28 Nov 2011 12:37:10 PM
For anyone thinking of going with Vodafone and getting the new Iphone 4S, don't bother, go elsewhere. I ordered my phone on 26 October and it still hasn't arrived. I had to take time off work twice to go into the store because the 1555 help number couldn't locate my phone. Twice when I did call 155 I was put on hold, the first time for over 1/2 an hour, only to have someone else pick up and say how can I help you - so had to go over it all again. The 2nd time it dropped out whilst I was on hold and had to call back, wait for 1/2 hour, then explain it all again. Finally in the end they admitted there was an error and a new phone was ordered on the 16 November with a 'High Priority' and a delivery date of 3 - 5 working days. Two days later this was extended again with a delivery date of 24 November. It is now 28 November, I havve just called the 1555 number only to be told they have no idea where my phone is or when it will be delivered. Apparently though I will receive a text tomorrow telling me when it will arrive, maybe this time, unlike the last two times, it will arrive. I am not holding my breath and am going out to see what Telstra or Virgin can offer me. I've been with Vodafone now for about 8 years I think, never really had too many problems with drop outs or anything else but this time, they have dropped the ball on so many occasions and they have lost a customer for life... Do they care, I don't think so. So again, if you are looking at getting an Iphone 4S with Vodafone, save yourself a lot of pain and go elsewhere.....

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20117 Someone from VIC thinks vodafone is Megafail at 28 Nov 2011 08:02:15 AM
I received my latest bill which was $50 over cap due to 'third party charges'. In the bill breakdown these all appeared as music downloads on the same day in the space of half an hour (when I was at work, with my phone in my pocket). I called vodafone to have the charges removed as I'm 100% sure that NO Music was downloaded to my iPhone. I was repeatedly told that I was wrong an that I, or someone else, had downloaded music to my handset through vodafone live, hence the charges. Whenever I mentioned the fact that this was impossible as I was at work, with my phone in my pocket, and that there is, ad never was, a single song on my phone or in my download history I was made out to be a liar, and told the best they could do was give me a 50% refund.

So either I've been scammed by vodafone, who've made a mistake and won't admit it... Or my account has been crammed by someone but vodafone don't want to know about it. Either way I'm pretty angry because I'm the one who's out of pocket.. And when I've tried to talk to them about it I've just been told that I'm wrong.

Great customer service vodafail.
28 Nov 2011 11:16:35 AM: That is bad news, perhaps even worse is to come with the next bill.........international roaming even though you have not left OZ!?!

Best thing for you to do it report the matter to the TIO, contact details found at the top of the page under the How To Complain Tab.

Vodafail.com Moderation Team

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20116 Someone from WA thinks vodafone is UBBERFAIL at 27 Nov 2011 11:55:35 PM
Despite being in a very metropolitan area, I only get EDGE signal. The website claims otherwise though. My boyfriend in NT has 0 signal at the moment. Long Distance already sucks. I thought technology was supposed to bring us closer? YOU FAIL VODAFONE!

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20115 Someone from VIC thinks vodafone is very poor at 27 Nov 2011 07:55:22 PM
Calls drop out, no internet reception in a lot of places, my home the most frustrating

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20114 Someone from NSW thinks vodafone is poor customer service at 27 Nov 2011 04:19:18 PM
Since day one I have have had been a horrible customer experience.
1. Them not changing from plan from a blackberry to an iPhone (when I gave instructions to)
2. despite being given the information upon ordering my new phone they didn't pass on my company name to the courier, therefore phone was not delivered
3. Roaming charges completely ridiculous even when I turned everything off . THey burn't me like that before.
5. Most recently and most frustratingly - I called them on Thursday 17 November to discuss a billing inquiry, and firstly there was a 40 minute wait to speak to someone, secondly when they did they said they couldn't look at my record and told me 'I' needed to call them back. Not good enough, why can't they call me when they know a customer want to speak to them. I asked them to call me back on the Friday at 10am (to date they've still not called.

Today 27th November some 9 days later I called them after no actionable response from their customer service, Facebook or twitter staff. They claim they called me yet um....er no voice mail from them, I only got a text message last week instructing me to call them.

For a communications company they really don't like picking up the phone to call a customer.

My partner was with 3, now been forced to come to vodafail and now even calling each other the reception is worse. It just staggers me how EVERYTHING they do is so wrong and they have no idea about customer loyalty, customer service or picking up the phone to make things right.

Epic Vodafail - I wish I could get out of this contract, its been nightmare since day one. Everything about vodafone does not work and definitely not for the customer. I want out - as soon as possible
28 Nov 2011 06:12:12 AM: With all the problems you've had, you should be able to get out of the contract without paying anything. Just tell Vodafone it's not good enough and if they don't let you out then go straight to the TIO. (details on the how to complain page).

Vodafail.com Moderation Team

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20113 Someone from NT thinks vodafone is Failicious at 26 Nov 2011 10:45:39 PM
0 to 1 signal bar strength constantly in Darwin (Coconut Grove)

One very positive thing though which has happened, is due to my phone seemingly being unable to be unlocked, it has been upgraded free of charge to the new Sony Ericsson Experia ARC.


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20111 Someone from Somewhere else thinks vodafone is more than what you think at 26 Nov 2011 06:58:05 PM

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20110 Someone from SA thinks vodafone is No Cell ID at 26 Nov 2011 01:48:15 PM
Vodafone has stopped showing the cell site id on gsm phones so when I view the phones screen it no longer shows what area i'm in come on vodafone put this service message display back on for gsm users!
30 Dec 2011 01:53:43 PM: Yes stopped showing cell information of what site your on in GSM mode, If anyone in the Vodafone Tech Department reads this can they have this feature switched back on or is it more complicated to do?
Seeking feedback from Voda Tech's on this post.
8 Jan 2012 02:42:44 PM: Yes,stopped the cell info display - come on Vodafone reset this feature to have this service back on for subscribers

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20109 Someone from WA thinks vodafone is cannot call at 26 Nov 2011 12:58:38 PM
i am unable to call anyone - even vodaphone them self
i can recieve calls i can send text msgs but cannot call
when i rang vodaphone from a landline they said that the area was busy???
so if the area is so busy how come i can recieve calls???
why am i paying vodaphone for a service they are not supplying????
not happy vodaphone

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20108 Someone from SA thinks vodafone is at 26 Nov 2011 12:19:07 AM
I will make this very easy for all to understand..I have been so terribly mistreated by vodafone that i cannot explain it in 3000 words..

Some incidents// I have been on the phone to Vodafone for the past 11 weeks 3 hrs average every day..

I have been voice recording the last two days in which one of their senior Staff members has repeatadly said that in all his years at the Vodafone company he has never seen any body so poorly treated.

I have been offered credit which shouldve been applied repeatadly/when i call back as to ask in 3 days whats happening they simply call me a liar and hang up/This staff member that has been trying to sort out my issues for 11wks is so upset with the current situation and how badly i have been treated that he has offered on countless occasions that had it been up to him he wouldve gladly replaced the handset i paid for. He would've paid me for all the business i lost .I am currently studying A bachellor in Science and degree and doing my I.T degree at the same time,Well i wont go into details to much all i can say is that because of nearly 92hrs logged on the phone to Vodafone since mid september i have had a mental break down and am defering as to GP's instuctions.I have been recording all my phone conversations with them..I have got some rippers..Imagine not being able to call your son or daughter on their 18th birthday.Well this is just the beginning MR DEWS..AS i stated to the KEENS in GHANDI ville on many occasions in the past 5wks..I have recordings and am going YOUTUBE and The Media have already taken an interest in this one..So lets just hope my number that has not been working for so long mirraculously fixes its self and the merchandise that i have payed for outright suddenly appears at my door step..Well let me just say that up untill the 5wk stage i was ready to simply work something out,,But to many of your supervisors have all promised me express delivery and within half an hour your service will be activated..Imagine waiting 97days for this to happen and every calling u and getting the same thing your service will be activated within half an hour to 45 mins sir..JUST imagine well THIS is whats happened and still is to this day.I am fed up..TIME FOR you VODAFONE to cough up..Voice recordings will be posted on youtube shortly will advise every body of the link shortly... :(
27 Nov 2011 05:18:49 PM: You are no more a student doing a BSc than I am the man in the moon! if you really want to study something try English.. your spelling is atrocious not to mention your grammar. You have way too much time on your hands.. get a job you moron!!
27 Nov 2011 07:31:50 PM: @ 27 Nov 2011 05:18:49 PM: Mate, no need for name calling!
22 Dec 2011 06:44:55 AM: Haha a mental breakdown? Then go to another carrier already. You weak piece of crap

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20107 Someone from WA thinks vodafone is Don't care about customers at 25 Nov 2011 08:55:36 PM
Had no network coverage all weekend long at Monkey Mia Dolphin Resort. Friend with Telstra had full signal. I tried calling Vodafail when I returned and had signal. Was on hold too long. Sent an email advising of the issue. Got an automated response asking me to send another email if I actually have an issue. Seriously fail Vodafail!

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20106 Someone from NSW thinks vodafone is rubbish at 25 Nov 2011 03:26:26 PM
....i have been with vodafone for at least 4 years....and frequently dubious about my bills though havnt really looked into it, as i feel phone companies in general are a rip off but a necessary evil....im not really a phone talker....so i mainly text....
....when my old contract with vodafone was near up i decided to re-sign to a new 24 month contract this time opting for a $29 cap as i rarely used my previous $49 cap.... quite regularly my bills were 10 to 15 dollars over my cap, and i accepted this as just me going over though i found it a little rough as i might make 10 phone calls a month if im lucky....as i said i mainly text....and dont use internet at all!!
....i pay my bills on time and regular so when i got a message from vodafone saying my bill was overdue and to please pay to avoid a late fee, i went into my local store to find out if there was a problem....it turned out that i had an outstanding amount of $140....i asked if the assistant could check why and she found that in the month of september i made approximately 1800 texts in that month i asked her to divide that by 30, resulting that i would have had to make on average 60 texts a day every day for a month !!!!
....needless to say i was shocked and saying to the girl this has to be a mistake and enquiring what to do about it, she replied i would have to call vodafone (1555) as they only dealt with sales connections etc. ....i paid the bill to avoid late fees but was not happy....upon sharing my pain with a friend, he told me of all the dramas with the provider recently....then i found this website and was shocked to find the tens of thousands of people also getting shafted by vodafone....
....is it worth chasing up or do i just give vodfone the finger and change providers....or am i risking having to fork out more money to these criminals....i am totally resenting the idea of giving even one red cent ....but dont want to be hit later ....

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20105 Someone from NSW thinks vodafone is Very fail!! at 25 Nov 2011 11:59:21 AM
I have been enticed to switch from Three Mobile to Vodafone and two months later I am still waiting for my handset!

They reckon they didn't get the correct address from me and that the handset is at their Belrose depot. I asked them to re send it and they havent. They have not tried to contact me or anything.

Really fed up!

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20104 Someone from NSW thinks vodafone is Not really at 25 Nov 2011 11:50:20 AM
im not really in a mess, but thanks for asking :)

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20103 Someone from VIC thinks vodafone is They want their refund back at 25 Nov 2011 11:38:23 AM
I called Vodafone to complain about their service. They offered to refund me "something" for 3 months (I don't recall the exact offer)
They gave me $200 ...they gave this three times! (my bill is usually $50 or so)
I asked them to refund this to my credit card.
This morning, several months later, they called and said they made a mistake and that they want their $600 back.

What would YOU do???? - comments please! (especially from those with a legal background would be appreciated)
25 Nov 2011 04:13:26 PM: ....keep it !!! ....two can play at their game!!!
26 Nov 2011 06:28:48 AM: I was going to give them the $600 back, including interest - however the following charges are associated with this. My: -
- Refund processing fee $250
- Telephone consultation $100
- Fund management costs $300

...oh wait, that means the owe me another $36.45 ...nice!

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20102 Someone from NSW thinks vodafone is unbeleivable at 25 Nov 2011 11:29:50 AM
went to the local store to upgrade to the new iphone 4s back on the 19th of October. Still can't get an answer on when the iphone will be delivered some 6 weeks later.Called the call centre 8 times and keep getting conflicting stories this is just gross customer service, i cannot understand how they run this business they are absolutely inept.

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20101 Someone from ACT thinks vodafone is So much. at 25 Nov 2011 11:22:02 AM
I have to sell the bastards product, average time to get a new customer connected at the moment is 24 hours. For all other companies 15 minutes

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20100 Someone from WA thinks vodafone is kyle sandilands level fail at 25 Nov 2011 11:12:14 AM
I can't log in to website to pay bill and they now no longer let you pay bills through the phone messaging service.I'm not going to waste an hour of my life on hold every time i want to pay my bills they better get their shit together or else no money

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20099 Someone from NSW thinks vodafone is Very Poor Service at 25 Nov 2011 08:25:11 AM
I live in Newtown NSW - I haven't been able to make or receive calls for the past two weeks. I have gsm phone

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20098 Someone from WA thinks vodafone is Very vodafailed at 24 Nov 2011 10:04:25 PM
I was with 3, which was great, had mega 3g, lived fairly rural and have cracking signal, converted all family and friends etc to 3. Then voda flop took over, when my contract is up for renewal they firstly don't have a mega 3g phone for me, and they say I most likely won't be able to get reception at all where I live when I go on a new contract!

I thought the merge was supposed to make it a better service not kill it off. Thats 3 seperate phones in my household that will end up on telstra which makes me even more dissatisfied and then slowly no doubt the rest of my family and friends will all have to convert over.
Vodaphone you have failed your new customers! and shame on 3 for dumping us in it.

Why would I ever want to go back to Vodaphone if I end up going elsewhere and paying for it, and no the price won't make me change back, once I am gone I am gone for good, and lets face it my lifespan could have made a fairly good return over the years. Again shame on you.

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20097 Someone from QLD thinks vodafone is VeryVeryFail at 24 Nov 2011 07:44:45 PM
I was with three for over a year, never went over my cap, now two months on Vodafail and my bills have tripled. I have gone over and over my bill and can't see why.

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20096 Someone from NT thinks vodafone is very fail! at 24 Nov 2011 05:29:30 PM
I got a bill over $1000 even after a tio resolution that my service will be cancelled without any fees and also sent the phone back to them but they still charged me lol.... TIO here i come again?
24 Nov 2011 06:40:59 PM: TIO is just a proxy-Vodafail call centre. Just with a different name.
24 Nov 2011 08:23:54 PM: Yes go back to the TIO with your original reference number.

Vodafail.com Moderation Team
24 Nov 2011 10:18:00 PM: will do first thing in the morning thankss :)
4 Dec 2011 11:25:58 AM: How did you get on?

Vodafail.com Moderation Team

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20095 Someone from WA thinks vodafone is Epic fail at 24 Nov 2011 04:35:18 PM
Calls drop out, no internet connection even when I am in West Perth.

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20093 Someone from QLD thinks vodafone is Very at 24 Nov 2011 11:04:44 AM
Every now and then the calls drop out for no reason. Everytime I call them to fix a problem or just to find something out they are experiencing technical difficulties can I call back later this has happened to me 3 times. When my contract is up I will be going somewhere else

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20092 Someone from VIC thinks vodafone is network coverage fail at 24 Nov 2011 10:58:35 AM
CBD coverage in Melbourne is really random
One minute I have full recpetion
next signal changes to searching and thats only if I have stepped a few metres away from where I had a full reception signall What the F
thinking of going to another carrier when my contract is up.

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20091 Someone from VIC thinks vodafone is at 24 Nov 2011 06:00:06 AM
Keep getting sms's through out the day and night,giving st names and locations. There is no phone number with sms. How can I stop ?
Thanks from Dave.

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20090 Someone from NSW thinks vodafone is Fail at 23 Nov 2011 09:44:22 PM
Alot

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20089 Someone from NSW thinks vodafone is Terrible at 23 Nov 2011 07:17:44 PM
Me again from Turramurra - just send this email to Voda - lets see what happens ...


Dear Sir/Madam

Two weeks ago my i-phone accidentally fell into the swimming pool - I was with "3".

I popped into a vodaphone store, 300 or so George Street given I was aware of the takeover of 3 by Vodaphone.

So had to change plans and start over - no problem; managed to get new phone so very happy - even managed to retrieve all contacts. Now for the not so good stuff.

With 3 - I could make calls from my home at Turramurra - no problem at all.
Now with vodaphone - it drops out every time - and I mean every time ... unless of course I walk across the street but then my neighbours might find that a bit odd.

With 3 - I could make calls from St Ives shopping centre
Now with vodaphone - it drops out - people here every 2nd or 3rd word ... so unless they are a mind reader, this really doesn't work

With 3 - I used to use my phone as a "hot spot" - I therefore bought the "wi-fi " ipad and not the "3G" version - it worked every time with no downtime - the site loaded straightaway.
Now with vodaphone - I would be lucky for it to register the hot spot and load the web site within 5 minutes

With 3 - I could use the hot spot to play videos on our web site to demonstrate our service
Now with vodaphone - I have to play them using the video-player - which means I have to load videos onto -itunes, sync it to the iphone and then "toggle" between the web page and the videos to demonstrate the service

With 3 - I used to make calls from the city with no problems
Now with vodaphone - it drops out


Here;s the key point - I could put up with the above (but seriously ... would you put up with that), if I didn't work for myself; if I wasn't running an internet based business which required me to showcase our website to CEOs of mid-sized companies; if I wasn't using my i-phone and i-pad as my "office" so I could work from home; if I didn't have to take calls from CEOs of companies and from prospects that I have spent hours tracking down using all my contacts and then only to find that I have to call them back - you do realise how rare it is to be able to catch a CEO at their desk ....

But I do work for myself, I do use my iphone and ipad for work; I do provide services to mid sized companies and I do talk to CEOs every day.

Since we set up out business we are now in the process of pitching to some 12 companies - from mid sized to large companies - the smallest business having 50 staff, the largest having 7,000.

What would you like me to say to the CEO the next time I experience such an issue ... because the next time it drops out when I am trying to showcase; I am not tempted to offer any more excuses ....

I would appreciate your thoughts on what I should do ... can I move back to 3 - this is really the only solution unless I move to another provider ...
24 Nov 2011 09:31:19 PM: It's unlikely you'll be able to move back to 3 as the 3 network will be retired and merged into Vodafone at the end of the year. So even if you switch back you would be going back on the Vodafone network in no time.

It sounds like the phone is vital to your business, in which case it's probably best to invest in a more reliable mobile service. If you are stuck in a contract with Vodafone then you can file a complaint with them and ask to get out of your contract without charge. If they don't let you then file a complaint with the TIO (details on the 'how to complain' page).

Best of luck.

Vodafail.com Moderation Team
25 Nov 2011 11:15:24 AM: Never ever attempt to run a business on vodafone 3g network.Posting a letter to your clients would be faster.
12 Dec 2011 06:01:31 AM: just jump onto Telstra, seriously. They are worth what you pay for

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20088 Someone from WA thinks vodafone is Gibberish voice at 23 Nov 2011 04:15:27 PM
After a few minutes into the call, the voice gets garbled. Its like aliens have taken over the phone...

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20087 Someone from QLD thinks vodafone is Extremely at 23 Nov 2011 03:41:53 PM
I tried to recharge my prepaid mobile on the Vodafone website but it was down so I tried to recharge on my phone by using my credit card. The recording told me that they could not confirm that the payment had been processed and to check again later.
I checked my phone the next day, no recharge. But I checked my credit card account and $29 had been taken. I rang Vodafone to see what my options were. They said that yes the payment had been taken and yes the recharge had not gone onto my phone.
They said if I wanted to get a refund, I would need to fax them a bank statement showing that $29 had been deducted from my acct and they would put a refund back into that acct.
I did this and got a phone call saying that my statement did not show $29 was paid to Vodafone. I told the man that this was what my bank gave me, I was told I could not submit an internet copy which shows that info. He said he would need to verify with my bank. This was done, he said the refund would be in my acct in 24hrs.
I checked my acct, no refund. I called Vodafone back and they told me that the request sent to their finance section did not say a supervisor's name and date of incident. They said this would now be fixed and the refund would be in my acct in 24hrs.
I checked my acct again, still no refund. I tried to call Vodafone back but the phone line was playing up. I then decided to send an email to Vodafone through their website.
I received a response saying that according to their records, the refund should have been in my acct. I checked my acct, nothing, so I replied that it was not. The reply I got was that the finance dept would look into this.
Last night I received a phone call from Vodafone saying I would need to submit a bank statement. I said no I will not as I have already provided this information. I was told again and again that I would need to submit this. I kept saying no I refuse to do this because I had already submitted this information.
The lady said she would get back to me when she could look at her options. I got another phone call from her and she said "seeing as you won't submit a bank statement, all I can do is put an extra $29 recharge on your prepaid acct". I said no (and I admit I did swear because I was extremely angry with the way I was treated) and hung up. I then proceeded to send another email (once I had calmed down) to Vodafone saying I will NOT be submitting anymore information, I have already done this and that I would NOT be going through their company again and I would tell my family & friends not to use them either. I have not had any response so far.
I am extremely unhappy with their service, with the way I have been treated. I am sick of the lack of communication (between themselves) and I am going to keep onto them until something is done!
23 Nov 2011 06:29:33 PM:
Go direct to the TIO with this one, don't hang about. You have tried hard to resolve the issue and clearly have had no success.

TIO contact details at the top of the page under the How To Complain tab, takes less than 10 minutes to complete their on line form.

Good luck!


Vodafail.com Moderation Team
24 Nov 2011 09:46:29 AM: Thanks!

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20086 Someone from QLD thinks vodafone is Very fail at 23 Nov 2011 02:15:13 PM
My mum was previously with 3 and went to allphones to renew her contract before it expired, and they convinced her to go with vodafone without checking area coverage. She got home to discover she had NO phone reception at home, and rang Vodafone this morning to cancel. After screwing around with settings for 10 minutes, waiting on hold for 5 more minutes, being hung up on and then them calling back at the same time I tried calling them again, I finally got put on to the same person I talked to previously and she put me on hold again and then put me through to the cancellation department. Cancelling the contract took about 10 minutes, then he said it would be easy to get the number on another carrier just go to a store and sign up. We mentioned we wanted to go back to 3 (otherwise known as a reverse migration) and he said just go to the store. I mentioned this at least three times and always got the same response. When I finally got to a 3/vodafone store they checked the call notes and apparently it was noted that they had offered to do a reverse migration and I had DECLINED, which was a lie. The reverse migration is now going to take 48 hours to complete, not including the three hours in total I wasted this morning driving to various places and talking on the phone and being kept on hold.

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20085 Someone from NSW thinks vodafone is Still terrible at 23 Nov 2011 12:42:06 PM
Me from Turramurra again ! So, sent off complaint to Vodaphone - still no response. Phone still drops out when at home. Doesn't work as a hot spot - still as slow as a tortoise. Tomorrow I will call Vodaphone and get an answer - will update all on how I get on... and they think I am going to go away ....

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20084 Someone from NSW thinks vodafone is Send CEO an email at 23 Nov 2011 12:14:16 PM
It would take a whole day to tell!! Everyone who wants out of their contract email <<EMAIL ADDRESS REMOVED>> and you will get an answer pretty much straight away! Someone will actually call you back
23 Nov 2011 02:28:18 PM: Sorry we cannot allow personal details to be displayed.

The email address has been removed.

Vodafail.com Moderation Team

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20080 Someone from VIC thinks vodafone is Very at 23 Nov 2011 09:02:56 AM
Billed for 2 plans on the one mobile phone. Ridiculous.
23 Nov 2011 09:25:34 AM: we know u want another phone from we r just getting in first

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20079 Someone from VIC thinks vodafone is so fail it's not funny! at 23 Nov 2011 07:30:02 AM
I can't send text messages, I can recieve them though. WTF?
Seriously, get your shit together Voda.

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20078 Someone from WA thinks vodafone is fail fail at 22 Nov 2011 09:21:06 PM
After being with VF for a year or so we (partner and I)got sick of lack of reception in our NOR suburbs home. I complained to VF saying I wanted to end the contract for that reason and to my massive surprise they pretty much agreed to do that straight away. I then got a bill for termination which I called them about - they said once they received my phone back it would be credited. Fine. I then received a bill for around $50 - had no idea what that was for - after calling and speaking with every man and his dog in the call centre we figured out it was GST on the contract - yeah right - I told them I wouldnt pay it and they agreed to get rid of that debt too. So will just wait and see if another bill arrives. Anyway, point is, crap network and they try to rip you off at every point but its worth trying to get out of a contract especially if you dont have coverage.

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20077 Someone from WA thinks vodafone is Absolutely useless network at 22 Nov 2011 07:42:36 PM
The coverage available is so small and limited its a joke. Calls drop out in in different places with no warning, Text delayed in being received and multiple copies, people can't hear me. Does this company have a real network or is it just a joke?

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20076 Someone from NSW thinks vodafone is massively at 22 Nov 2011 07:02:03 PM
VODAFONE, i had a dispute with some staff in a vodafone store in hornsby about my wifes phone, she was told her 1 week old I-Phone had water damage and we needed to pay for a new one. The phone had not been near water and unaware to there knowledge did they know we had a special case for it, the dispute ended with vodafone not informing us that they were terminating our contracts due to the dispute. Vodaphone did not contact us to advise us that myn and my partners phone was going to have call barring activated by vodafone until the termination was finialised,we were only made aware of this when trying to phone our local doctor due to my daughters serious whooping cough,we could not liase with doctors or anyone and when we contacted vodaphone they told us they sent a letter out that day,no good considering it takes 2days to get to us,now vodafail are trying to make us pay 1100 for the contracts.i am now seeking legal advice...never sign with this company.cheers,jeff
23 Nov 2011 09:46:34 AM: two things to do
1 call tio & complain
2 if you are in sydney go & see the people at the apple store. they will be able to look at it for you & say for sure if it had water damage.
the other thing is how long did vf have it for to make this assessment. as far as i know vf dont open phones.

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20075 Someone from WA thinks vodafone is Very Fail at 22 Nov 2011 06:59:15 PM
I live in Applecross, a central WA suburb. My mobile reception is so bad that all my contacts will dial on the land line rather than put up with the drop outs that happen on my mobile. I have tried twice to complain to VF and both times have had the complaint call dropped. Other than phoning I cannot find out where I can contact VF. Useless Useless Useless!

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20074 Someone from QLD thinks vodafone is Bonus Bank at 22 Nov 2011 01:59:50 PM
I have had three orders cancled, twice paid money on credit card and waiting for it to NOT to be redeamed for funds to be released back into my account. Third cancelation says something about a problem "faild payment on my bonus bank redemption", thing is I had enough bonus Bank Bank dollars to purchase the unit outright, so there should have been no failure. I have order statments to back this up. Is there really going to be any of value redemption on this promotion or has it been a complete failur from the start as they continued to prompte the "Loyalty Programme"?

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20073 Someone from WA thinks vodafone is worse since upgrade at 22 Nov 2011 01:33:41 PM
Vodafone has sent us messages saying the upgrades to our area are completed. It is now much much worse in Yanchep. We get reception 10-20% of the time (used to get reception most of the time) and have to resend messages many times before they actually send. Everyone in the area seems to be saying the same about vodafone and a few have already signed up with telstra.
What a shame vodafone doesn't have a site like this. They never seem to have any problems in the area noted on their site and say to phone them if your phone isn't working - how?
22 Nov 2011 07:53:56 PM: If you want to switch then let Vodafone know you are still having problems and tell them you want to get out of your contract without paying. Since they aren't delivering the service you signed up for they should let you go, if they don't then it's time for the TIO. Details on the 'how to complain' page.

Vodafail.com Moderation Team

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20072 Someone from SA thinks vodafone is at 22 Nov 2011 11:27:01 AM
I have been waiting 16 days (6/11/2011) for my 3 service to kick over to Vodafone.
Everyday told something new. As of 22/11 still not active and i have now been told i will receive no compensation for my Vodaphone account.
I have contacted the Ombudsman and hope they can sort out this issue.
23 Nov 2011 09:51:55 AM: you should buy a lotto ticket because as this site will tell you not having joined vf is the best thing to happen in your life.

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20071 Someone from NSW thinks vodafone is EPIC FAIL at 22 Nov 2011 11:02:25 AM
Just rang LARA to complain about appaling connectivity and extremely poor reception, only to be transferred to an operator and then while explaining why I wanted to opt out of my contract without paying the rest of the fee - the call dropped out! So I can't even complain properly. Thanks Vodafone for providing abysmal service when I need customer care.

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20070 Someone from QLD thinks vodafone is very at 22 Nov 2011 09:28:23 AM
I originally signed what the sales clerk told me was a six month mobile internet contract with vodafone (let it be a lesson, read ur contracts.. .. all of it!)It turned out of course to be a 12 month. Due to no, or very little reception and complaints to Vodafone and the ombudsman re both reception and billing, the service was cancelled, except that vodafone still felt that they could bill me for a service i am not under contract for, don't use, and has been officially cancelled. So i went to my local vodafone outlet( i prefer them to wait on hold rather than using my own credtit) where the kind sales staff showed me on their system that my contract was cancelled and that i was no longer a customer. They did some messing around before ensuring me that the bills would stop. Since then i have recieved 2 Bills from vodafone for a service that does not work, is out of contract, has been cancelled 3 times, is recorded on vodafone's own system as "Account terminated" and has an ombudsman report filed against it.
22 Nov 2011 09:58:26 AM: that is our excellent service plans working as we know u will b coming back 2 us
22 Nov 2011 04:21:56 PM: To the OP, I suggest you return to the TIO with your original reference number and tell the TIO what you have told us.

I also had bills arriving way after my contact was terminated, the TIO resolved the problem.

Vodafail.com Moderation Team

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20064 Someone from NSW thinks vodafone is Big time with pocket Wifi 1 & 2 at 22 Nov 2011 08:10:28 AM
Wifi drops out can't access the Internet 95% of the time

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20063 Someone from NSW thinks vodafone is Terrible at 22 Nov 2011 07:29:35 AM
I run my own business - use my iphone as a "hot spot" for my ipad to demonstrate our internet site to customers. Since changing from 3 last week, the connectivity is terrible. I live in Turramurra, reception drops in and out (unacceptable). I took a phone call from a CEO (potential customer) whilst out at the St Ives shopping centre - that call too kept dropping out. I try to access my web site using the "hot spot" in the CBD - it is slower that a tortoise.... I had none of these issues with 3 at all. I have lodged a complaint with Vodaphone and will provide an update back to all if they choose to respond. I note that my wife and 2 kids also have contracts with vodaphone. What happens if they cannot get in touch when in need ... In this day and age, the lack of connectivity is a joke. If the government cal roll out the NBN network, surely a listed company can get the basics of its service right .... or am I just being hopeful ? Update tomorrow - lets see how long they take to respond.

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20062 Someone from QLD thinks vodafone is Vodafone is so bad it has become a "musical" at 21 Nov 2011 08:40:32 PM
I'm not sure if this has been mentioned before - but if you want a laugh at your experiences with Vodafone then look at the satirical video about Vodafone on YouTube (below) - summarises many of the experiences listed here --
http://www.youtube.com/watch?v=306OsChFw0A
21 Nov 2011 08:45:12 PM: Very good - only trouble is that it is not a satire, it is REALITY!
22 Nov 2011 07:35:21 AM: This just goes to show that vodafone has become nothing but a joke, their network is a joke, their support is a joke, their coverage is a joke and the biggest joke of all is that their customers are paying for this. And their CEO is this there and being paid for this joke!!!!!

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20061 Someone from NSW thinks vodafone is Fraud account at 21 Nov 2011 07:29:47 PM
I only migrated to Vodafone 10 data ago. From the second I ordered my phone I had problems. The stupid bitch upgrading me to the iPhone 4s didn't ask for my bank details and then had to call after two days to get them so my phone still didn't get sent out. Then she put my work address down wrong. She didn't put down a shop name or number, idiot. I had to pick up the phone myself! My pocket wifi never arrived. Then I get a bill last week. For a different number under my name!! The shifty cunts in Vodafone opened up another account without any identification or visual contact of me! And all they could offer was $20 off the bill. As if you'd expect me to pay for an account I never opened. Then I was stuck on the phone to the Indian bitch for an hour because I couldn't understand her and she was talking too fast anddd she wouldn't even tell me who in the staff authorized the account to be opened. Seriously who is stupid enough to open two UNLIMITED plans in one persons name. Fuckwits! Can't wait to fuck them over for fraud
14 Jan 2012 04:55:11 PM: hey, isnt this site meant to be moderated?
"stupid Bitch", "shifty cunts", "indian bitch", "fuckwits", to me appears to be overly agressive and includes profanity. I also personally find the term "indian bitch" to be offensive and racist. it seems to me that the moderators on this site do little more than encourage peoples anger.
19 Jan 2012 07:03:35 PM: I personally feel that every one of those words describe vodafone perfectly:)
I have ONLY EVER experienced Stupid Bitches, Shifty Cunts, Indian Bitches(who cant even speak the English language) and MASSIVE fuckwits from the day I joined till the day I left!!!!! as far as encouragement for anger,........Vodafone is the ONLY one encouraging peoples anger!!!
19 Jan 2012 09:34:19 PM: I agree with 14 Jan 2012 04:55:11 PM, I am a vodafone staff member, of indian descent.
none of those phrases describe me. I just work there, its a job. it doesnt make me any less of a person. but you seem to think it does.
do you really think that this is a reasonable response?
its nothing but offensive and racist!
21 Jan 2012 04:23:19 PM: Yep,...YOU would say that,..your from Vodafone customer service:) once again,...COMPLETE FAIL!!!!:)

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20060 Someone from QLD thinks vodafone is Overcharged at 21 Nov 2011 05:04:06 PM
When I changed from 3 to Vodafone I change my plan as from 45AUD cap+International call to 20AUD sim card only+International call. When I received my first bill I was so surprised that they haven't put the International call pack into my account so I have to pay full amount for my international calls. Since I've done the contract on telephone, I just rang the customer line and they told me they could only refund 25% of the international call part. Unless I can find a hard copy of my contract, I won't be able to get a full amount refund. So I went to Vodafone store and requested for a hardcopy. But there is nothing about International call pack mentioned on it.
Then I asked if I could request for the audio record of my contract. They simply refused it. Luckily one Vodafone staff helped me to call the service line. At first they said only 30% of my international call fee can be cancelled. I refused it directly. After a few seconds they asked if I accept 50% refund. Then I was totally upset and insisted to get a full amount refund. After 10 more minutes the staff lady told me that "they" agreed to refund me in full price but I have to wait untill next month when the new bill comes.

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20059 Someone from VIC thinks vodafone is Enourmously at 21 Nov 2011 02:17:02 PM
In the previous month (bill ending October 20th), I had 428mb of internet data remaining on my account at 10:59 October 20th 2011. I regularly check my internet data usage because I don't want to go over the limit and accrue big fines.

When Vodafone generated the bill for the month ending October 20th, I found out that my data usage was over the limit. I found out a few days later that Vodafone had only been updating their usage every 5 days (due to their technical difficulties).

I contacted Vodafone about the issue, they informed me that it took 24 to 48 hours to update their internet data usage. Fair enough, but it obviously took much longer.

If I was provided with an appropriate update every 1 to 2 days, I would not have used more data than I had to use. I have called Vodafone repeatedly about this problem. They say it is my fault for using the data, even though they agree their system was not updating for 5 days at a time.

I had a bill of $136 extra to pay. They agreed to halve it to $69 in extra charges. But I haven't paid it because I don't believe I am in the wrong.

I have just ended another month with a bill ending on November 20th. This past month I have been very careful to stay under the data usage. I have a screenshot of my data usage available (showing 1.4gb of internet data) available at 20:01 on 20th November 2011.

Now I am being told that I have an extra charge of $22 for the November month. There is no way that I went over the internet data usage charge. When I call Vodafone, they tell me to wait until the bill is generated.

Vodafone can't tell me why they have charged me an extra $22 in November. All they can say is it must be from the October month. There service has been useless. I end a 12 month contract with them at the end of December. There is no chance that I will ever choose them again.

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20058 Someone from NSW thinks vodafone is Pathetic at 21 Nov 2011 12:44:10 PM
For the past 2-3 years Vodafone has dropped the ball when it comes to coverage. It seems nearly everyone on Vodafone is having problems. I live in an area which - according to Vodafone - should have full coverage. I cannot make or receive one call without it dropping out. The problem is not only local to my suburb. If I am connected on speakerphone and driving, at least every second phone call is dropped. A few months ago I called and made a complaint and I was told that it was due to me having old SIM cards. Well, 2 new phones later, both with the newest Vodafone sims installed and the problem remains. This is driving me crazy!!!

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20057 Someone from NSW thinks vodafone is Total at 21 Nov 2011 10:56:43 AM
I was contacted by Vodafone on the 1st of November 2011 for an upgrade to my current plan over the phone in which I was offered a iPhone 4S on a $49 plan for 12 months. As part of the offer the sales person informed me that I would recieve my my phone within 5-10 working days. On the 9th of November 2011 I contacted vodafone over the cutomer care line to enquire about the delivery date of my phone at which time I was told that I would recieve it within 15-18 working days. The operator assured me that I would recieve my phone on the 21st of November (today). I contacted the customer care line again today and the operator at which time I was told that there is a 21 working day delivery time on the phone. I was given a reference number for Australian Air Express for the delivery which I have found contains no detailed information on the delivery except that the consignment is being processed and arrived in Sydney on the 11th of November.

Don't bother with Vodafone on the phone. Once they have you and you say yes, they do not care about your business after that as long as you keep paying the bill.

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20056 Someone from QLD thinks vodafone is gobshite at 21 Nov 2011 08:28:32 AM
So I have a Nokia N97 which has a problem with the lens cover in that if it gets any kind of dust or small particles in it it actually scratches the glass over the lens itself. Also after almost 2 years with the phone, the screen is a bit scratched.

I did include insurance with my phone plan when I got it, which is supposed to cover accidental damage (it was explained to me that it would cover even dropping it in water). Apparently, there's a $170 something MINIMUM excess to pay for an insurance claim. I'm currently broke, having lost my job, and paying my bill is hard enough. To find out now that despite the fact I've paid more than that in just the regular $9.99 a month extra on my bill I still would have to pay an excess is a kick in the teeth. What a waste of money.

The excess WASN'T mentioned to me when I got the phone.
21 Nov 2011 03:44:27 PM: Is the excess in writing anywhere?

If not then tell VF you are going to the TIO.

Vodafail.com Moderation Team
6 Dec 2011 11:39:35 AM: I'm going to have to dig out my contract to find out, but I'd guess it is. The problem is of course, although it wasn't explained to me when I got the phone, I still signed the contract. I'm guessing I'm shit outta luck...

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20055 Someone from WA thinks vodafone is Totally epic fail at 21 Nov 2011 07:25:12 AM
I just looked at my calendar and it is still 2011!! After the totally rubbish reception and connection I have been recieving since joining Vodaphone a month ago I thought I may have been teleported back about 5 years...but no it's still 2011. WTF?? How is this able to happen? Other Vodaphone users I know have been like 'oh yeah that's just Vodaphone - message delays, pictures taking two days to arrive, terrible reception even when u are in the CBD...that's just what they are like'. Hmmm something is very wrong with this picture! They are ripping off their consumers with sub-standard service delivery. This should not be allowed! It is outrageous that we are expected to pay for this service. What can I do?
21 Nov 2011 11:16:43 AM: well sunshine u found this website & if u had done your research u would know that for the last 2 or more years people have been complaining about this company. All I can say is enjoy your 2 yrs of hell.
21 Nov 2011 03:43:04 PM: Contrary to the reply above, if you have complained to VF about the lack or reception and attempted to undertake their trouble shooting exercises, you can go to the TIO, details found at the top of the page under the How To Complain tab.



VF then have 10 working days to respond to your complaint.



You will have to provide some evidence that calls drop out, for instance, time of call, number dialled, duration of call etc. I think VF like to have 3 separate instances prior to their network team investigating.



As mentioned in the first sentence if you have complained already to VF and nothing has occurred to improve the service ------&gt; straight to the TIO.

Vodafail.com Moderation Team

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20054 Someone from VIC thinks vodafone is very at 21 Nov 2011 06:47:21 AM
not receiving smss'

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20052 Someone from TAS thinks vodafone is Extreme fail at 20 Nov 2011 09:54:36 PM
Stupid me bought 3G USB modem Prepaid, who the hell wants 3g "broadband" that works barely faster than old fashioned dial-up? It isn't the 90's anymore. Will never use Vodafone again. BTW I live in Kingston Beach.
Vodafone should not be allowed to advertise their products as broadband.
21 Nov 2011 11:18:39 AM: VF should not advertise full stop name 1 product that works.

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20051 Someone from NSW thinks vodafone is service at 20 Nov 2011 03:05:42 PM
Vodafail does it again I'm on GPRS all weekend with no service majority of the time. It's time for someone to step in and shut this useless company down. They should be hauled before the courts and charged for robbery
21 Nov 2011 11:20:36 AM: only problem is the other 2 would start charging more. but you are 100% correct with your statement.

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20050 Someone from NSW thinks vodafone is Total at 20 Nov 2011 02:12:47 PM
Wireless Broadband(?) Service

Broadband? Struggled to download Google Page. Speed was passable if I logged on at 4am in the morning. Often had to when I had important things to do.

Had to smile when the poor Indian Call Centre staffer explained to me "yes Internet slow, lot of congestion at 5pm because everyone want to use Internet" Yeah exactly like ME!!!

I didn't have a Contract but still took me 4 frustrating days to disconnect. Indian offshore Call Centre line is a shocker and the rubbish you have to go through to get Vodafone out of your life.

The Federal Government has fed us to the Wolves in the Telecomunications area. Self Regulation and this is the type of unethical behaviour companies like VodaFone come up with.

I really feel sorry for people with Contracts.

I have switched to Optus Mobile Broadband and so far am absolutely 100% happy.

VodaFone should have their Licence removed and asked to leave the Country never to return.

MJ

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20048 Someone from NSW thinks vodafone is Reception at 20 Nov 2011 01:27:55 PM
I am sick and tired of vodafones poor reception. It is ridiculous that I can have full strength on a competitors service and nothing on Vodafone! I am now running 2 phones just so as I can communicate with my clients! Absolutely ridiculous .

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20047 Someone from NSW thinks vodafone is hmmm at 20 Nov 2011 10:28:24 AM
No reception...Sunday 20 November 2011

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20046 Someone from WA thinks vodafone is Mess up at 20 Nov 2011 10:20:21 AM
I am using iphone4 but the issue is the way they charge is incorrect and wrong information. I am on $69 cap plan and get $700 credit each month to used(Got 2GB for data allowance but never used it cause voda very slow connection). I register consume(iphone apps for credit allowance and limit) and always check/send sms to 1512 for credit left in that month.
According to that month, I only used $650 credit which I still have another $50 to spend and when the bill comes it said that I over used. So I need to pay $69(for my cap) plus extra around $20.....Based on my bill that $650 is not including GST....But everytime I send sms to 1512 to get my credit limit notifications left and it said I still have another $50 left.
It happens with me twice and I try to use the credit and stop making calls/sms/mms 5 days in advance so vodafail system will get an update for my credit limit. And even last day update before my billing cycle, I still has $50 credit allowance left.

In this case why vodafone gives or sends wrong information about my credit limit and not updating on their network?? so they can rip off customer money.

What a loser?? and it happens twice,contact customer service and they only said change provider or go to TIO(They don't want to solve or assist anymore)... and advise me to use only $550 instead of $700 credit allowance.

So whats the point I pay $69 and only get $550 ?????WTF...so dissapointed as more than 2 years with vodafone.......
21 Nov 2011 11:24:21 AM: go to tio & see how easy it is too get out of the contract

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20045 Someone from ACT thinks vodafone is ok at 20 Nov 2011 08:23:00 AM
about to buy vodaphone
20 Nov 2011 02:15:38 PM: The Company or a service?

Either way.........

Vodafail.com Moderation Team
20 Nov 2011 08:47:47 PM: You, sir, are mad.
21 Nov 2011 11:27:06 AM: thanks for the laughs look forward to hearing about all your problems.

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20043 Someone from QLD thinks vodafone is Extremely at 19 Nov 2011 08:09:46 PM
Terrible reception where I live, calls cut out every single time and the line is usually really dodgy. Recently my friends haven't been receiving my texts until hours or days after I sent them. Trying to send a message as a part of a competition and it says I have insufficient funds, even though I have over $400 remaining on my cap and Premium TXTs are active. FAIL VODAFONE!

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20042 Someone from NSW thinks vodafone is really fail at 19 Nov 2011 10:12:13 AM
never have more than 1 bar of reception.
have to make call outside not inside the house.

drop out calls in almost 50% calls

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20041 Someone from NSW thinks vodafone is Immense at 19 Nov 2011 09:21:07 AM
19 Nov 2011 09:57:43 AM: You have done the correct thing by complaining to the TIO.

It is now a waiting game over the next 10 days for Vodafail to contact you for a mutually agreed outcome.

Just make sure you collect all the details, who said what, CSR id, CSR name etc.

You will be offered several sweeteners to keep you with VF, your call, but experience both personal and on this website shows that the sweeteners are not all they appear to be...........

You may consider taking your business elsewhere, I did and many others have in the past.

If that is the case ensure any direct debits are cancelled by VF as they do have a monthly habit of returning to plague you.

VF have to provide evidence that you have exceeded your cap to the tune of $609, we shall see.........

Good luck and let us know how you get on and what the outcome is!

Vodafail.com Moderation Team

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20040 Someone from VIC thinks vodafone is total at 19 Nov 2011 12:22:43 AM
overcharge, no signal, no service

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20039 Someone from ACT thinks vodafone is bad ping for pocket wifi 2 at 18 Nov 2011 11:40:16 PM
ohooohohohoho the new 250 new network is coming out i bet it will lag
like $#it it costed me 500$ last month cuz thay stuffed up

and i signed up for 12 months think that was a good deal
turns out is robery

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20038 Someone from VIC thinks vodafone is VERY, extremely, supremely, disgustingly at 18 Nov 2011 04:20:02 PM
18 Nov 2011 04:28:36 PM:

The writing is on the wall............be prepared for repeats of this type of service.

Time to go elsewhere!

Vodafail.com Moderation Team

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20037 Someone from QLD thinks vodafone is Ending a contract nightmare! at 18 Nov 2011 01:54:50 PM
Recently left Vodafone due to terrible coverage and then was charged a early termination fee after being told earlier in the year (via email) that I could terminate my contract at any time with no penalty.

I called to discuss this with Vodafone only to be given the run around and told that I would need to pay - After being placed on hold 100 times and my continuing to object to paying the fee when I had emails saying otherwise, I was transfered to a supervisor who told me that he would personally call me back in 3 days - Highly excessive time if you ask me!! Espcially when I receive a TXT saying "proceedings will commence if you dont pay your outstanding account".

I then call to lodge a complaint and to my surprise end up in the same call centre where I expressed my concerns to the lady about the consultant potentially being her supervisor or sitting next to her or being her best friend only to be transferred to her supervisor to make the complaint and guess who answers...one of the people I was wanting to make a complaint about!!!

Pathetic! In one hand happy to no longer be a cutstomer of theirs but in the other just want this overdue account cleared!
18 Nov 2011 04:26:21 PM: Really!, i was rescinded from my contract a few months ago. i communicated with them via email rather then phone also. You get nowhere with them on the phone. I am now worried that ill get a silly email demanding payments. But if you both reach a written understanding, doesnt that become a law abiding document? Pressing send on the email is the same as signing a piece of paper as thats their response. Dont pay a cent if you ask me!
18 Nov 2011 04:31:10 PM: Go direct to the TIO with this one, don't hang about. You have tried hard to resolve the issue and clearly have had no success.

TIO contact details at the top of the page under the How To Complain tab, takes less than 10 minutes to complete their on line form.

Good luck!

Vodafail.com Moderation Team
23 Nov 2011 01:19:03 PM: Contacted the TIO and guess what! Vodafone finally responded and cleared all termination fees! Funny how they wouldn't budge until the TIO were notified! Terrible company if you ask me! How hard is it to provide a telephone service and a bit of customer service?
23 Nov 2011 06:27:41 PM: Result!

Vodafail.com Moderation Team

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20036 Someone from QLD thinks vodafone is unable to keep their website working at 18 Nov 2011 01:16:21 PM
I'm trying to access my account through the My Vodafone website, I am able to log in, but trying to access certain sections just leads to timeouts and error messages. A couple of examples, if I go to Bill History or My Details I get:

Sorry for the inconvenience

- There has been a communication problem and your request has not been processed. Please try again later.

If I go to Premium TXT I get:

Premium TXT
Sorry, something went wrong with your request. Please try again.

I called customer service, and they had me clear my browser cache which didn't fix it then for some reason had me visit google to see if that worked despite the fact I had already said I could log into the my vodafone site I just couldn't access any of the options.
18 Nov 2011 01:28:22 PM: I also just tried using Internet Explorer instead of Firefox to see if that would help with no change, so it's not a browser compatibility problem.
18 Nov 2011 02:16:40 PM: I was told at the end of my customer service call that it would be investigated and I would hear back in an hour. That hour is up and I still haven't heard back...
19 Nov 2011 09:59:52 AM: Still waiting??

Vodafail.com Moderation Team
21 Nov 2011 08:29:46 AM: I never heard back.
21 Nov 2011 08:33:30 AM: The site seems to be working now though.
21 Nov 2011 08:45:19 AM: Although, I just went to Plan Info, which brought up a page to click a button to see my plan info, which then loaded a page titled Error saying This answer is no longer available.
21 Nov 2011 11:19:16 AM: I am getting the same thing when I try to recharge online or check account. I have tried IE8, fire fox 5.0.1 and even opera mini on my phone. all 3 get There has been a communication problem and your request has not been processed. Please try again later.
6 Dec 2011 11:37:03 AM: Trying to enable international calling via their website, again I'm getting the communication errors while entering my account pin

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20034 Someone from NSW thinks vodafone is cant believe they exist at 18 Nov 2011 10:59:02 AM
After closing off my contract with vodafone, I received a notice saying theres an amount outstanding on my phone when i moved to telstra months before. I am begging anyone who knows annonymous to bring these facists down!
18 Nov 2011 01:19:17 PM: Anonymous is nothing more than people from a bunch of sites around the internet who interact anonymously online. There's no group beyond the instances of a bunch of people who work in concert at any particular time. I can promise that the vast majority of them don't like being used as a personal army though...

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20033 Someone from WA thinks vodafone is service billing at 18 Nov 2011 10:51:47 AM
Been with Vodafone for years was good until they took over the three network . Service on two seperate devices is usless in city centre of Perth plus other major location around WA and Peth . Had a direct debit payment method each month to take out the amount out of my bank , But still get overdue fees when it is direct debit and never go close to any limits ? Vodafone cant tell me why only they didnt dierect debit the monthly limit on last month ? So they charge me overdue fee for they mistake ?

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20032 Someone from NSW thinks vodafone is BIG TIME. at 18 Nov 2011 06:43:52 AM
It's weird how in MANY places, there are times where the phone reaches full bar yet I can't call anyone or have any internet connection.

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20030 Someone from VIC thinks vodafone is Self destructive at 17 Nov 2011 07:46:11 PM
I have moved house, wanting to switch from 3 to Vodafone to avoid roaming data charges. Should be simple, but have now been in a porting limbo for 24 hours. I tried to activate the new SIM using the automated phone facility. The only thing that happened is that a bill turned up in my e-mail for $0, but the 3 service remained active. Tried to call before 8:00pm when the porting team close, but was on hold for too long, so I gave up. Called again later and tried tech support, got a "hello" from a human after 35 minutes, but got dumped back at the start of the queue again, and then after 50 minutes had a conversation which resulted in me being told the porting team was closed. The call centre have agreed to call me at 7:00pm tomorrow. I'll bet the don't, but I can hope.

If Vodafone actually set about deliberately destroying their brand and business, they'd do a fine job. They clearly know how to.

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20029 Someone from VIC thinks vodafone is Makes my blood boil - vodafone is criminal at 17 Nov 2011 03:13:42 PM
I have been a Vodafone customer for about 4 years. In that time, I have been consistently faced with the most incrediblly incompetent and infuriating service I have ever experienced in my life. Dealing with dropped calls, no coverage, bungled payments is mind bogglingly infuriating but pales in comparison to going through the process of speaking to a Vodafone consultant in India, which takes an hour each time when you actually get through, and they have no record of previous agreements reached for the account on earlier extended calls. Just today, I had my phone cut off out of NOWHERE after calling vodafone on Monday to get a payment extension until Friday, which was granted. I actually paid my bill onWednesday - but SURPRISE, my phone is blocked by Thursday morning. Vodafone is a joke and a failure! I am a peaceful and relaxed person most of the time. My home was recently unfortunately burgled and we lost most of our valuable items. The next day, the police were trying to call me ALL DAY - they called me 10 TIMES - and although I had full service on my mobile, none of the calls came through. I know this is something to do with vodafone Because other people tell me the same thing REGULARLY. With 100 percent honesty, I can say my anger and frustration at being burgled was only a fraction of the sheer frustration I went through going through a run of the mill conversation with a vodafone employee the next day who (surprise!) had no record of a $100 credit being applied to my account a month earlier after I complained about the issues with coverage and being overcharged. Thanks for wasting another few hours of my life Vodafone, for NOTHING. I honestly don't have anything in my life that makes my blood boil like this. Vodafone is a DISGRACE and an embarrassment to our nation. They have lost yet another longstanding customer that would have stayed if they didn't so consistently royally screw things up for $200 per month. EXTORTION.
18 Nov 2011 04:36:48 PM: The lesson here for everyone is to make sure you get the CSR's full name, his VF id, the incident number of the call (yes they do have them), record the date and time and what was said.

Using these few simple steps does focus their mind set and when I have used this method the CSR's are slightly taken aback but they are then aware you also have a VF record of the call..............unless they cut you off before giving the required information.........yes that has happened to me as well..........

Vodafail.com Moderation Team
3 Jan 2012 04:45:57 PM: Try AMAYSIM $39.90 deal. It is unreal. You need your own phone. Sounds as if you have paid out too much to these incompetent disgraceful people already. Yep, when it all gets too much for them to answer they cut you off. Had that one too.

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20028 Someone from ACT thinks vodafone is bad bad bad &#65281; at 17 Nov 2011 03:13:00 PM
i used to have a contract phone and broadband and after contact finish, they change them to month to month without let me know. So they take money from my CC... about $200. and when i call them to tell them i need my credit back. they say it is ur onw thing to take care of ur contract finish date. how on earth i could remember that when i cant remember my own phone number ?
17 Dec 2011 09:12:11 PM: your phone kept working and you thought you didnt have to pay for it? and you remember your end of contract date but not your phone number? or to check your credit card?

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20027 Someone from NSW thinks vodafone is Customer service dropping out - 5 times!!!!! at 17 Nov 2011 11:57:21 AM
Vodafone - you are a failure!!! A profound, unmitigated failure!!! I hate every bone of your organization. I despise you. Your CEO should be fired, as should the rest of your management team and the shareholders should start afresh. I don't even know where to start - tried to get though to your support, called 5 times each time ploughing through endless menu selections, and each time getting dropped by some outrageously incompetent guy in India. YOU ARE A FAILURE!!!!!

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20026 Someone from VIC thinks vodafone is on a scale of 10, 1 million. at 17 Nov 2011 09:01:42 AM
A simple one really. I would like to cancel my contract with vodafone as they provide poor service compared to Telstra. I have many dropped calls, called voda a few times, been offered different settings. Didn't improve one bit. When I finally called the cancellations team, I get yelled at by the person.


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20025 Someone from NSW thinks vodafone is MASSIVE at 17 Nov 2011 07:55:50 AM
Vodafone wants to charge me $900 because my new iphone 4s has uploaded 3.5GB via 3G network. No one can tell me what has been uploaded and or where Im uploading data to. I'm currently waiting for the TIO to contact me. My service has been suspended and my case wont be investigate until the next billing cycle which is in the first week of December. Worst customer service ever!
18 Nov 2011 08:04:48 AM: I have had EXACTLY the same thing happen yesterday and today. They cannot suspend your service unless you've not paid a bill, and they can't bar calls if you're disputing via the TIO - I haven't even gotten the bill for this extortionate amount, and am already speaking with TIO and they've barred me. Have been waiting an hour and 26 mins to get through

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20024 Someone from NSW thinks vodafone is Mega fail at 17 Nov 2011 06:38:40 AM
I have recently paid three bills via the Vodafone IVR system only for these bills to be lost in the system. Then I recived sms's from Vodafone telling me that I was about to have my "Non existant" service cut off for non payment of bills. I then had to get bank and credit card statements proving that I had paid my bills and fax them off to vodafone. Now I have to wait 30 days for their back office to investigate.

TOTAL ABSOLUTE BALLS!

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