26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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18887 Someone from QLD thinks vodafone is dire performance at 23 Jul 2011 11:08:45 AM
Slow internet via 3G wherever I go. Wife is on $65 plan, 2GB data, but the data is barely used due to bad performance. I am on $35 pre-pay (also 3G), which gives same results.

Live in Wishart, QLD

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18886 Someone from WA thinks vodafone is India Fail at 22 Jul 2011 11:43:44 PM
So how can one call centre be so incompetent? Are they not trainer correctly or just lack intelligence? Sick of being constantly transferred to the incorrect department! Then sick of being promised calls back that never happen. Not to mention being put on hold for long periods of time and having the incompetent call centre rep come back with an answer to a question I never asked.

I don't care where the Call Centre is, as long as they know how to do their job

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18885 Someone from SA thinks vodafone is MEGA at 22 Jul 2011 09:10:26 PM
Was offered last 2 months of my 24 month contract free in order to gauge reception improvements etc in order for Vodafail to retain me as a customer. To confirm, I asked the customer officer again, "are you referring to call expenses above the cap?". He said, "yes." The contract has now ended and they expect me to pay the bills. I asked the Supervisor today to pull the recorded call to confirm what was said. The Super stated they don't record all calls. Can you believe that. A telecommunications company who don't record the calls. So basically my word against theirs. I attempted contact with a friends overseas mobile a number of times which was displayed as 1 sec in time @ $2.32 each. No F@#%$&^% way I'm gonna pay! I knew how many rings before the call would pick up and go to VM. Nobody at Vodafail is willing to help even though things were documented. I am simply not going to pay - take me to court, I don't care. They are all incompitent liars !!!!!!!!!!!!
26 Jul 2011 01:26:37 PM: Get in touch with the TIO.. Few people know that if your ph company cannot satisfy your complaint, once it has been referred by the TIO, it costs the company at least $1400 to dispute your case. Therefore any disputes that come in under this amount, they are inclined to just award you what you are asking for. But you MUST get a case number from the TIO to really convince them.. Good luck.. :o)

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18884 Someone from QLD thinks vodafone is at 22 Jul 2011 03:45:55 PM
Tired of being on hold when contacting Vodafone support ??? - According to the cheat sheet from the TV report the other night - to bypass their phone system and get to an actual person then "Press 1 for mobile services, then 5. You can enter your mobile number or just hold. Avoid the voice activation system.". Haven't tried it to see if it works but is supposed to you to a human contact much quicker - not that that will help much based on the fact that many of their helpdesk people are flat out speaking English.
22 Jul 2011 06:23:51 PM: haha so true

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18883 Someone from NSW thinks vodafone is at 22 Jul 2011 01:39:47 PM
Phone crash log over the last 2 days:
21 July
8.21am, 9.26am, 10.22am, 1.53pm, 2.45pm, 3.48pm, 4.01pm, 5.02pm - then i stopped recording

22 July
11.49am, 11.54am, 11.56am, 11.59am, 1.34pm

Please, please tell me this isn't normal, why does vodafone insist this is not their problem?

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18882 Someone from NSW thinks vodafone is NO SERVICE :( at 22 Jul 2011 01:08:23 PM
4 phones with JUST MOBILE (use Vodafone) and all say NO SERVICE so far all of July 21 and July 22. Can not make a call or sms.
Cessnock
Bellbird
Nulkaba

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18881 Someone from QLD thinks vodafone is pure evil at 22 Jul 2011 01:00:15 PM
I can't believe a business can exist in Australia that so blatently rips people off. I will never purchase anything associated with them ever again and will advise others of their immorality.

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18880 Someone from SA thinks vodafone is SMS bill reminder - FAILS at 22 Jul 2011 12:18:18 PM
Each time I receive a TXT bill reminder it states I owe more than I should and not to mention I don't owe anything at this stage, I call and it's confirmed by billing that I don't owe anything. Anyone else had issues with the SMS reminder service?

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18879 Someone from SA thinks vodafone is Constant Fail. at 22 Jul 2011 12:13:45 PM
I'm located in Adelaide city and over the last two days, Thursday 21/7 and today Friday 22/7 I haven't been able to use internet from my iPhone 3g or 2g. This is unusual though I admit.
24 Jul 2011 04:23:48 PM: Interesting - I am in Adelaide too and have had exactly the same problem. I have been having ongoing data problems, but it started looking like Vodafail had got it right. too bad!
27 Jul 2011 02:03:43 AM: I'm in the city too, what started out as poor service has just got worse and worse. They investigated it and told me there was no problem and that my area has good reception.... yet 2 Voda Mobiles and a Voda mobile Internet all have next to no reception. Funny that the one Telstra mobile in the house always seems to have 5 bars and has never dropped out once though....

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18878 Someone from NSW thinks vodafone is coverage at 22 Jul 2011 11:35:20 AM
AFter many issues with no coverage whilst working on the central coast, i am now in the hunter valley and have the same issues - checked vodafone website and it states
Unplanned Outage Current From 13:00hrs on 21/07/2011 some customers may be experiencing issues accessing Voice and Data services in the Lower Hunter Valley area of NSW.
Vodafone TT: 629927
DOES NOT STATE I WILL HAVE NO COVERAGE!! i cannot receive or send texts or calls either!

Telarah,
Rothbury,
Kurrikurri,
Cessnock and
Broke

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18877 Someone from VIC thinks vodafone is 1 hour wasted with Customer Care at 22 Jul 2011 10:56:18 AM
Vodafone incorrectly charged my bill, and it took 1 hour of calls and being placed on hold, only to have no resolution. I guess the Ombudsman is the next stop for me...

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18876 Someone from VIC thinks vodafone is recpition at 22 Jul 2011 10:03:35 AM
can not get a signal in my area 3910 also my wifes phone and sister inlaws phone when we leave the area all phones work as normal i was told this problem would be fixed by 7pm on19th july could you please look in to this problem
22 Jul 2011 10:20:52 AM: It sounds like you'll have to contact Vodafone, details of the complaint process are on the 'how to complain' page.

Vodafail.com Moderation Team

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18875 Someone from VIC thinks vodafone is Long wait when calling at 22 Jul 2011 09:57:19 AM
I always experience long waits when calling vodafone and due to my busy life I can not afford to be waiting on hold for over an hour

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18874 Someone from QLD thinks vodafone is you all know at 22 Jul 2011 09:49:08 AM
when i connect to 3g wireless it changes to hsd?? very quickly. Is this an inferior speed? it seems pretty bad. only just started happening two weeks ago but all is worse

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18873 Someone from NSW thinks vodafone is Extremely failed at 21 Jul 2011 11:03:21 PM
I just bought a phone. Agreed it was fir 12 month contract now it is in the billing as being a 24 month contract. Great!

2 hours on hold and then 20 mins on the phone to looser staff who can do nothing . O well tomorrow I will do battle again.

Vidafail!
21 Jul 2011 11:58:48 PM: If Vodafone isn't going to fix the issues then you can go to the TIO and push for a better resolution. Goodluck! We've all been there before with vodafail!

Vodafail.com Moderation Team

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18872 Someone from VIC thinks vodafone is BADDD! at 21 Jul 2011 10:00:02 PM
for the past 3 weeks now ive been having little to no 3G reception at my WORK place which is where i use my phone heavily for well......work!
called up voda to tell them that Clayton South area has been having issues, the guy told me it was has been an Australian wide outage and they have fixed the issue and that i should reset my phones settings......YET when i try to explain to him that at home (East Melb) i have PERFECT reception, net works, calls go straight through, text, mms & emails all work a charm. YET he insist that its a phone issue, to shut him up i did as he requested (note had reset my phone many times prior to calling up voda) and what do you know! same thing, no reception!

seriously.......you tell them its a problem with their network, they convince you its YOUR phone.
21 Jul 2011 11:57:53 PM: Yea they blame the phone it seems even though they know there are network issues. You're paying for a service that they are having difficulty providing, it warrants a complaint and some action. If they can't sort it out then you can go to the TIO (details on the how to complain page).

Vodafail.com Moderation Team
26 Jul 2011 09:12:35 PM: Your issue sounds like mine!!!! Have you had any luck??

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18870 Someone from VIC thinks vodafone is MASSIVE EPIC FAIL at 21 Jul 2011 05:50:57 PM
Unable to purchase a car after my car died because Vodafail left a default notice on my record (not my fault! joys of getting account for brother!) even though I have paid all outstanding monies and the collection agency assured me that they have notified Vodafail of my payment. Now paying high car hire fees and Vodafail doesn't give a damn (tells me it takes 15 BUSINESS DAYS to get stuff done). EPIC EPIC FAIL!

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18869 Someone from VIC thinks vodafone is Horrible at 21 Jul 2011 04:11:06 PM
I travel around Australia quite extensively and when first trialled 'Vodafail' it worked but alas 6 months later when converted our all our business to their contract, it started to go horribly wrong. We started to get very poor reception in major towns and no reception in many of the smaller towns. They are complete dead spots for us now and have to resort in using our customers phone to get the office!!! The next thing is the call drop out rates are even more horrible as needing to recall 2-3 times during a conversation

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18868 Someone from VIC thinks vodafone is mega FAIL at 21 Jul 2011 02:30:25 PM
Degraded data service which consequently drives the voice and text service costs through the roof as I have to resort to the latter. Not getting the service that I pay for!

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18867 Someone from NSW thinks vodafone is Still haven't cancelled my Service at 21 Jul 2011 01:53:16 PM
Back in December 2010, I cancelled my contract with Vodafone because the failed in providing network coverage on repeated occasions, I would have to walk to or stand in parks or streets to get reception at times.
Several Phone conversations prior with Vodafone, I told them the service had to be cancelled without penalising me for ending the contract early.
NOw - 7 months AFTEr the account has been closed - I'm STILL getting monthly Bills.

"Vodafone,
yet again you disappoint me. You've sent be a bill for closing my account when I have had serious discussions with your resolution team regarding the lack of service and coverage that I had been receiving.
As stated in my conversations with VXXXX and subsequent email - 9/11/10 that I was perservering with my account 042X XXX XXX providing you didn't make continuous errors in billing and service, like you did with number 042X XXX XXX. But you did make serious errors in not having signal in my home and poor reception within the CBD - therefore not supplying me with the service you promised in contract.
This is why the service was been cancelled and I do not expect to pay any penalty for exiting this contract.

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18866 Someone from QLD thinks vodafone is total looser at 21 Jul 2011 01:29:37 PM
I use the phone on the train a lot from Wynnum to the city.45 minutes phones i would get cut off more than 10 times. and the net work is even worse.
even in the city CBD the net work is bad . slow like ant and can not hoops on the internet apps such as skype........
i definitely will switch after i finish this contact with Vodafone....Sigh!!

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18865 Someone from NSW thinks vodafone is No Coverage, Drop Outs etc etc etc etc at 21 Jul 2011 12:28:03 PM
We are less than 10 kms from the Sydney Harbour Bridge, going north and dont get serive inside our house and just a bit of service outside the house. We are in North Willoughby so not in a valley just in a normal surburb in Sydney. Dropouts occur in the middle of the Sydney CBD very often. WTF is going on? Why are Vodafone still allowed to trade?

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18864 Someone from NSW thinks vodafone is "Call Catcher" con at 21 Jul 2011 12:02:14 PM
Vodafone continually enables "Call Catcher" on my phone meaning callers receive a message that I'm unavailable after my phone has only rung for a short time. I go through the steps to disable Call Catcher but some time later find that it has been enabled again.

Even with Call Catcher disabled, my phone will only ring for up to about 20 seconds before callers receive a message that I'm unavailable (when in fact I am available but not always able to answer within 20 seconds).

"Call Catcher" and short ringing duration is obviously an attempt by Vodafone to have their customers make more calls by having to return missed calls (that often need not have been missed calls had the ringing duration been longer or Call Catcher not intervened).

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18863 Someone from VIC thinks vodafone is if I can, I will stop my plan immediately at 21 Jul 2011 10:38:24 AM
Slow for the wireless network
and slow respond from the billing system so that data usage can not be updated in real time
no alarm when reaching the cap and got charged 5 times of my CAP!!

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18862 Someone from NSW thinks vodafone is at 21 Jul 2011 10:08:50 AM
To be honest, Vodafone's phone service has not been that bad for me. Sure at times, it does take a bit of time for calls to connect but apart from that the service hasnt been too bad, I guess I have been one of the luckier ones.

However, some of the things Vodafone does or has done are a head scratcher. For instance, I pay bills on time and the first time I didnt, Vodafone sent me a message saying that if I did not pay my outstanding bill by the next day, they would place restrictions on my service. Bear in mind, this was two days after the due date.
Since that time, I get messages sending me reminders to pay my bill by the due date, even though I have paid it already.

Another aspect with which I have been dissatisfied with is when my contract finished. When it finished, I advised Vodafone that I would like to switch to a month-to-month contract. When asked why I wanted to do that when I could upgrade my phone now, I told them that I wanted to wait for the new iPhone to come out. The lady I spoke to said the dumbest thing to me which was "The iPhone 4 is out now, why not upgrade to that?". I told the lady that what is the point in getting locked into a phone which will soon be out of date and be locked in for two years, which she could not comprehend.

There are two reasons why I am staying with Vodafone at the moment:
1. no other service provider has a cheaper infinite cap; and
2. when it comes time to get a new contract, I will express my disappointment and get a better deal with them.

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18861 Someone from VIC thinks vodafone is Massive Fail at 21 Jul 2011 09:20:52 AM
I just purchased a Samsung Galaxy S2 and took it home. I live within a kilometer of the store I purchased the phone from. I have zero reception at my house, even if I stand outside. I live in the eastern suburbs of Melbourne, no tall buildings, no tram lines (not for 20 km's or so. No real reason except that Vodafone is selling a product it doesn't actually have.

Needless to say I will be returning to the store tomorrow to return the phone and to ask for my old number back...

VODAFAIL !!!!

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18860 Someone from NSW thinks vodafone is Continual Broadband Drop Out at 21 Jul 2011 09:01:00 AM
About 3 months after I started using Vodafone's mobile broadband service, everything went down hill. The system worked fine when I joined it but is now plagued with endless signal drop outs and crawling speeds. I live in a heavily populated suburb on the northern beaches in Sydney and the signal strength is crap! If hey cant get me more than 2 bars in the middle if Sydney, what hope is there for others!?

B

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18859 Someone from QLD thinks vodafone is Its PITA! >:( at 21 Jul 2011 08:50:13 AM
I live in Carindale.. travel by public transport to Brisbane CBD ..and my phone says i have 3G ..i get on my phones browser..but nothing..no data..
What i have to do is to turn airplane mode on.and off..
and then get 3G..
it happens so often that its becoming very frustrating

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18858 Someone from VIC thinks vodafone is super fail!!! at 21 Jul 2011 08:23:35 AM
I was originally with 3 (I know rookie mistake!) and when i called to complain about my coverage at home, and the fact that I was being over charged. They gave me the option of a free transfer to vodafone with the promise of excellent coverage at home. Now my signal strenght is worse that ever and my iphone may as well be a lead weight in my pocket!

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18857 Someone from QLD thinks vodafone is Not Good at 21 Jul 2011 07:56:57 AM
Living in suburban Brizzy 4 k/m from the CBD and having trouble with data connection and drop outs. When travelling on public transport I more often than not have to turn on and off my legend to gain access to the internet. I notice that on most occassions my phone keeps sending data whilst not receiving any.
This has gone on for at least eight months now.

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18856 Someone from NSW thinks vodafone is incompetent at 21 Jul 2011 07:29:18 AM
Migrated from 3 to Vodafone in an effort to resolve reception issues ( live on top of a hill, line of sight to 3 towers...but hey ).
Migration for one phone took 4 days and about 3 hours on the phone
Migration of second (wifes) took nearly a month and another 8 hours on the phone to customer service.
Received first bill - all the agreed conditions were incorrect and overbilled - another 3 hours and 12 different parties to get that resolved.

Data is atrocious everywhere, and coverage ( original issue ) is marginally better but still not great.

And why is it that the helpdesk has to put you on hold for 3 minutes everytime they need to look up a detail? You spend more time on hold that resolving the issue.

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18854 Someone from SA thinks vodafone is extremely excellent BLEUGH!!! at 21 Jul 2011 01:20:43 AM
Phone internet. Half the time won't load pages. I have had to turn my internet in and off over 10 times just to post this. 4 bars of signal (full) but my battery usage meter displays my signal strength as a dirty brown (v. Weak) with tiny green bits here and there (clear signal). Funnily enough I'm no more then a k from the nearest tower in the open outside at night. Should have a clean run. Apparently not, apparently its normal to have to reset your phone 4 times and your internet connection 30 times in the course of 4 hours of using the internet, mainly using 1 or 2 websites during that time. Practically unusable.

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18853 Someone from VIC thinks vodafone is very bad at 20 Jul 2011 11:17:45 PM
Prepaid mobile internet was ok for almost a year, then went horribly wrong in the last few months. Absolutely useless, time to get new carrier.

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18852 Someone from WA thinks vodafone is reception issues at 20 Jul 2011 11:14:41 PM
missed calls, delayed sms, unable to use my plan to its potential.

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18851 Someone from NSW thinks vodafone is BIG at 20 Jul 2011 11:07:19 PM
Regular drop outs in the mioddle of phone calls. I am going for another carrier. Thankyou for this webpage.

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18850 Someone from NSW thinks vodafone is Worst in AUS at 20 Jul 2011 10:47:02 PM
10 months living in North Sydney with high rent and can't call or text message in my own living room, all communication must be done via the bedroom.
In 2 months Optus here I come.

They make enough money having there customer service department in Cairo you would think they can organise decent reception here in OZ

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18849 Someone from VIC thinks vodafone is Homosexual at 20 Jul 2011 09:33:40 PM
Rolled over into Vodafone from 3 and now have a lower quality product for the same price.
Just don't get service in rural areas at all. Now have to wait 24 months to switch over to Telstra.
21 Jul 2011 07:32:33 AM: No you don't! Cancel your contract and advise you will take them to the Ombudsman if there are any fees applied as you are cancelling due to their breach of contract in not providing acceptable service. Know many people who have done it.

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18848 Someone from QLD thinks vodafone is IT'S AN INSULT! at 20 Jul 2011 09:26:35 PM
I have totally run out of patience with Vodafone now. For the past 5 months where I have moved to a new suburb (wasn't my choice by the way), I did not my area was only covered to outdoor. (and even then had 2 stars for normal calls!) Until recently, the signal was barely fine for indoor but with lots of drop outs. Mobile internet was technically impossible. On the way to work on the Ipswich line, signal was really crap as well and I only get internet access for 70% of the time.

Now for the past week, the problem has become unbearable. It's now unusable, and I have both Three and Vodafone. Almost impossible to connect and even if I get it, drop outs will occur within 30 secs. Mobile internet on the train line is now even worse, and can only use it less than 50% of the time. (remaining time is to stare outside waiting for stuff to load!!!) What are my options beside just complain to Vodafone and expect to hear "your area is not covered indoor, so sorry" type crap? I've been resorting to VOIP via application on my mobile.

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18847 Someone from NSW thinks vodafone is Epic fail! at 20 Jul 2011 09:02:23 PM
I currently pay $69 a month on my plan with Vodafone.

Internet Connection: I only have internet connection about 10% of the time and even then it takes a lot of time and "refreshing" to get it working. Vodafone once suggested I "Reset Network Settings". Sometimes I'm lucky and it gives it a bit of a wake up call for about 5 minutes - then I lose my internet again. They also suggested turning off the "3g". Great help that was. My phone is constantly "Searching...".

Phone calls: Calls constantly drop out or whoever is trying to call me gets put straight through to voicemail. Other times I try to call out & it says "Call Failed". Dah.

Messaging: I often find a little "!" when trying to send messages. Or my messages don't go through for hours.

Voicemail: I don't remember the last time Vodafone notified me that I had a new voicemail message.

Considering the amount of money I spend to enjoy the benefits of having an iPhone, you'd think I'd be pretty satisfied. Too bad I chose Vodafone as my provider.

Epic Fail!

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18846 Someone from QLD thinks vodafone is bizarrely BAD at 20 Jul 2011 08:57:23 PM
Live in the middle of Buderim, yet zero reception or internet in the house. Must stand on one leg in backyard to get 2 bars. Just drove from Buderim to Toowoomba and back (via Esk) and had reception for total 30 mins of a 6 hour round trip. Shockingly unsafe!! Glad I didn't break down. GRRRRRRRRR

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18845 Someone from VIC thinks vodafone is fail fail fail at 20 Jul 2011 08:49:55 PM
According to the website reception indicator, I'm supposed to have 5 star reception outside my house and 2 star inside. That would be fine but i'm lucky to get 1 star outside my house. I don't like the lies they told me in the shop that all their new towers have solved the issue.

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18844 Someone from VIC thinks vodafone is Huge fail at 20 Jul 2011 08:43:08 PM
I work in Daylesford, Victoria, a very popular tourist destination - especially for day trips. Our business phone gets tied up all the time from customers using it to call and check on their kids/see why their friends haven't arrived/check in at work etc. Its a joke! Telstra & Optus have perfect phone reception here!

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18843 Someone from NSW thinks vodafone is Extremely at 20 Jul 2011 08:18:20 PM
After 7 months on my HTC and never once coming even closer to exceeding my 4GB limit, I receive a msg from VF stating that they will discinnect me as I have reached $555 of data in 2 weekds!!! After trying to cal, I realised I had already been disconnected. When I get past Lara, they tell me I have racked up $1100 in data in 2 weeks, over and above 4GB. This is 10GB of data, something like 10 movies or more!!! I have not changed the usage of my phone nor have I changed any settings to allow this much data to be downloaded. THey can't help me now as the bill has not been issued and to continue on my merry way and it will be sorted out at the ehnd of the month, wheras possibly another $1k of data could possibly be downloaded.After 1 1/2 hours of not being able to resolve this with Mumbai, I gave up Today I recieve a msg stating because of my excessive usage my international roaming ahs been disconnected (I havent been overseas for 1 year), again I try and call and again they have disconnected my phone. I now sit here typing this with no phone and a bill of $1200. Tomorrow morning I am marching into my VF shop and disconnecting. I can't believe after 12 years of paying all my bills on time, this is the service I have to put up with!!! NO MORE VF!!

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18842 Someone from NSW thinks vodafone is The Unexplainables at 20 Jul 2011 07:05:29 PM
We have 2 $79 plans, for this we get late messages (unexplainable) no coverage in certain prime areas(unexplainable) but we do get messages saying its getting better - not for me. I did not think I would ever do this but when the plan has expired I may even give Teeeellllsstraaa a go....

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18841 Someone from Somewhere else thinks vodafone is 112 (911 for europe) failed at 20 Jul 2011 07:01:10 PM
Tried to call 112 (europe's equivalent of 911) and it didn't work. Tried 3 times before another person (incredibly hot chick I might add) used her phone to call it in (some guy's trailer full highly flammable gases was on fire). I called Vodafail and their customer support didn't even apologize, curious if they'll follow up with it.

How embarrassing.

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18840 Someone from NSW thinks vodafone is MEGAFAIL!!! at 20 Jul 2011 06:09:58 PM
'Pathetic,slower,weaker' more like!

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18839 Someone from WA thinks vodafone is massive overcharge at 20 Jul 2011 05:31:27 PM
On 11 July and 12 July 2011 there have been three charges for Internet use from my HTC totalling $675.41 for a total of approx 17 minutes. In one instance the usage details show 930863Kb in 6:16:07 minutes being $413.16 in cost (this is not a typo). The phone is on a $49 cap and has barely ever exceeded this cap in the previous 10 months or so. What is going on?
20 Jul 2011 08:15:40 PM: Sounds like it's time to give Vodafone a ring and find out what is wrong. If they aren't helpful you can go to the TIO and they will help negotiate with Vodafone. But Vodafone is your first point of call.

Vodafail.com Moderation Team
20 Jul 2011 08:21:46 PM: Check out my usage on 18843, $1200 and I have no phone as they have disconnected me!!! Same unexplainable data usage.I tried Mumbai about as useful as Ti&* on a bull!!!
20 Jul 2011 08:32:33 PM: I spent well over an hour speaking with a "supervisor" and was told the charges would stand. I explained that it was clear looking at the history of charges, that the sudden tenfold increase in internet charges from 8 July that the fault lay with them. I said I'd be contacting the TIO and the police as it is theft and therefore criminal. I heard back from the supervisor about 10 minutes later to say that he had been discussing this with his manager and they will be "raising an investigation into the backend billing section regarding this account but were certainly not guaranteeing or suggesting there will be a credit". This may take 5 to 7 days. They said a note was made to hold any activity re collection of payment for this account (valid for 10 days, but account not due for 12 days anyway) Apparently this can be extended.

I think this could be a very widespread problem as I've since read about changes in how Vodafone are charging internet usage from 8 July. Here's a statement they made http://www.gizmodo.com.au/2011/06/vodafone-glitch-made-bittorrent-voip-data-free/#comment-156142
20 Jul 2011 09:07:31 PM: Ahh yea, hopefully they discover the issue and correct your bill. It does sound like they are having problems with tracking internet usage, especially considering they have come out and said that they weren't actually counting secure/voip/bit torrent data.

Hopefully anyone that has a larger bill than normal will be able to file a complaint and have it adjusted. But it looks like it takes the threat of the TIO for them to actually investigate the problem.

Vodafail.com Moderation Team
21 Jul 2011 12:04:10 PM: Just reread my entry above ... should read "sudden hundredfold increase" not "tenfold increase". Is anyone else noticing huge increase in charges for internet with their smartphone?
25 Jul 2011 09:18:12 AM: Please update me with outcome as I have exactly the same problem as you. I believe this is a wide spread problem. See posts 18843, 18907,18902, 18903 and many more that I have noted since 8 July 2011.

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18837 Someone from NSW thinks vodafone is Biggest Fail at 20 Jul 2011 05:08:30 PM
Was looking for carpet cleaner left a vm to his phone. He returned my call and left a vm to my phone. Received his voicemail after 24hrs actually after my carpet was cleaned.... and had to pay more as the cleaner I contacted was much cheaper..

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18836 Someone from NSW thinks vodafone is Very Fail at 20 Jul 2011 05:06:25 PM
Bloody calls drop out as soon as connected.... sometimes don't even connect and says on my iphone 'Call Failed' - Call back Bloody Voda Fail.... Changing Provider

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18835 Someone from NSW thinks vodafone is Appalling at 20 Jul 2011 04:58:11 PM
The hear myself echo whenever I'm in a conversation which is difficult to hear the other person.
The coverage is a fail even when I'm at a place that could pick up reception.
Vodafail!

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18834 Someone from NSW thinks vodafone is bad at 20 Jul 2011 04:56:34 PM
not recieving any coverage in an area where I previously had excellent coverage

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18833 Someone from NSW thinks vodafone is Hopeless at 20 Jul 2011 04:46:59 PM
The international call is hopeless... Every time I have to try 5~10 minutes just to get connected, even if I'm lucky, there's still 50% chance I get disconnected within a minute. And the quality is awful! There's big delay (about 1 sec) and echo while speaking, really hopeless service...

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18832 Someone from NSW thinks vodafone is at 20 Jul 2011 04:27:34 PM
Moved to Vodafione from 3 becuse they "have a better coverage" i believe anything is better than what i had on the 3 network, it was like having the phone off while being at the office or at home. Migrated yesterday first thing i receive is the wrong SIM card although it was mentioned 20 times i have an iphone .... not a good start ....

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18831 Someone from NSW thinks vodafone is internet!!!! at 20 Jul 2011 04:16:08 PM
I never finish using my internet data every month.
Because vodafone's internet service is totally dead!!!!
Lucky the contact is going to finish end of year...
i am going back to oputs for sure!!!

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18828 Someone from VIC thinks vodafone is its a pain at 20 Jul 2011 04:14:30 PM
its a torture to be voda customer...so i moved out...

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18827 Someone from NSW thinks vodafone is suspicious at 20 Jul 2011 03:59:12 PM
Vodafone, how is it you turn your data network on for 5 minutes then off again for an hour? Is it a game? Like hide and seek?

I don't like games Vodafone.

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18826 Someone from VIC thinks vodafone is Shocking at 20 Jul 2011 03:57:15 PM
Ive been with Vodafone for over 10 years and since upgarding to the new IPHONE 4 every single day i get calls dropping out, no reception, internet is slow and drops out. Not sure how they can justify billing me $65 per month for a service that works 50% of the time.

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18825 Someone from NSW thinks vodafone is VERY at 20 Jul 2011 03:56:34 PM
I have zero reception in my home I have to walk out the door and halfway down the driveway to get 1 bar.....rubbish

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18822 Someone from NSW thinks vodafone is Frustrating at 20 Jul 2011 03:35:54 PM
Have been a Vodafail mobile phopne customer for many years, based in Sydney and have my kids phones on Vodafail as well.
No real problems in Sydney, but recently was down at Perisher. Great snow, but sadly I had an injury which meant I had to just watch the kids ski :(
The point is I bought a Vodafail mobile broadband devce and took my laptop, thinking I use this down there. Sadly, while my phone (Blackberry) worked, the mobile broadband did not (or only for seconds at a time) - a wasted week!

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18821 Someone from NSW thinks vodafone is drop outs at 20 Jul 2011 03:24:05 PM
Just drops out. When I complained by going to the CEO the credited me some money but it's used for business & I need to be able to talk on it. It's embarrassing.

The funniest thing about the problem was when I was speaking with the company about drop outs it did it 6 times. His comment ... "I see what you mean".

In their defense I find their billing to be OK.

(CONTACT DETAILS REMOVED)

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18820 Someone from NSW thinks vodafone is MAXIMUM FAIL!!! EPIC FAIL at 20 Jul 2011 03:20:41 PM
I have been a loyal happy customer of VODAFAIL since i got my first phone 10 years ago! and in the last year i have been dea set disgusted at the service and reception i dont get reception standing in a vodafone store! I have tried and tried to cancel my contract seeing as to ME they are NOT meeting the contractual obligations AT ALL!! When junst 2012 comes i will be cancelling my contract and heading over to Telstra al though thei customer service is crap the reception will be better! i hate vodafail with a passion and i am sooo unhappy!

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18818 Someone from VIC thinks vodafone is Voicemail at 20 Jul 2011 03:13:59 PM
My ring-alert voicemail keeps turning itself off. I have spoken to VF over 7 times across a four-month period, but the situation has not been resolved.

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18817 Someone from NSW thinks vodafone is at 20 Jul 2011 03:00:18 PM
I've been having service issues for the past 10 months. I logged multiple faults and was given for goodwill 25% off both my handsets recurring monthly charge for the next 3 months. I'm in Rydalmere.

But i still experience faults and issues across Sydney. Notably on Sydney's 2nd biggest transport corridor that being Victoria Rd. I will be calling VHA daily to complain about the lack of service. It was quite a challenge though, with the service being so bad I have trouble even speaking to the CSRs in VHA's fault centre.

VHA claim their agreements don't actual specify a speed on 3G access however I've noted in many spots, notably Gladsville, Rydalmere, Top Ryde etc non-existent 3G access (despite having full bars). Internet speeds remain slow at best and as a normal just not working. I would also argue that contract agreement should specify a mininum speed since i could simply argue that if a web page is not up 10 seconds then that is no access. Indeed how long should I wait for a website to load up. Ten minutes, an hour?

I'm a manager for a major telco and I will be running a campaign of terror against VHA till they either improve their services or allow me to port away to another carrier.

Being in the biz I am quite surprised at the situation though. at the pub its common knowledge that another major carrier just upgraded all of VHA's internet transit services (3rd and 4th quarter of fy10). We're talking about gigabits of extra bandwidth and yet the service remains crap.

That said I've noticed in CBD locations the service to respond fairly well. Slow internet speeds (feels like 256-512kbps) but at least they work and the latency is fairly low.

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18816 Someone from NSW thinks vodafone is habitual at 20 Jul 2011 02:59:16 PM
Sydney, CBD. Another day with full bars, 3G and absolutely no internet connection. Reception is fine, however, the network is dead. I've followed all the suggestions from the Vodafone customer service representatives, without improvement.

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18815 Someone from VIC thinks vodafone is bad fail at 20 Jul 2011 02:58:09 PM
they posted my iphone to the wrong address. i can't get coverage in my house for phone, internet..... drops out all of the time. am stuck with a great phone, a 2 year plan, and it's useless. everytime i call them they say something different. i've wasted $1200.
20 Jul 2011 05:07:59 PM: If vodafone isn't delivering on your plan then you can file a complaint. You might be able to get out of your contract early if they can resolve your issues. Check out the 'how to complain' page.

Vodafail.com Moderation Team

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18814 Someone from NSW thinks vodafone is F- at 20 Jul 2011 02:53:27 PM
in my office at cricular quay i have picked up my phone and seen "searching" where it should be indicating full reception. when i turn my iphone off/on the reception comes back. this has happened too many times to remember in the last week or so and has also happened at home in bondi. when i call vodafail they tell me there is full reception in the area...does anyone know if is this a network or phone issue???
31 Jul 2011 12:16:42 AM: We have the same problem in Cabarita and elsewhere in the inner west, though hard resetting (or switching to airplane mode and then back to normal) only gets us reception around 50% of of the time. Thank christ we are out done with our VFail contracts at the end of the month!! I never thought it would come to this, but I'm taking our business to the dark side of Telstra.

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18813 Someone from NSW thinks vodafone is Most of the times no Signal inside my house at 20 Jul 2011 02:49:57 PM
Every time when i get call either i have to come out of my house to receive a call or i will be facing dropped calls every 30 seconds.

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18812 Someone from NSW thinks vodafone is Poor coverage and poor understanding on part of staff at 20 Jul 2011 02:34:42 PM
I experience constant dropouts where I live in Chiswick. Voda have said they upgraded the service in that area earlier this year so it hsould be working. I have a friend who lives less thna 1km away who can only occasionally get any service at all - even outside his house.

Whilst their 'retentions' team are sympathetic, they refuse to cancel my contract for a service I'm not getting and which they have admitted on email does not live up to scratch - equally to ability to complain about this was impossible osme months ago and now whenever I call, I have to spend 10m just going through the whole situaiton all over again....and again.

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18811 Someone from NSW thinks vodafone is No change, pathetic at 20 Jul 2011 02:25:08 PM
Sutherland area (live at Caringbah) constant drop-outs, data issues etc. Currently in process of getting out of contract but they make you jump through a lot of hoops. The secret to getting out is be persistent! Ring them every second day and tell them of the times you dropped a call. One more call & if they don't let my out, Ombudsman time!!!

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18810 Someone from NSW thinks vodafone is Appalling at 20 Jul 2011 02:21:35 PM
I've experienced continuously poor reception and exceptionally slow downloads to the extent that I don't even bother accessing my emails or using the internet on my iPhone unless absolutely necessary.

Having approached four Vodafone stores in Sydney to address a multitude of problems which also relate to billing, I've been dismissed by their service representatives, who've claimed that the reception issues were previously addressed. After three incredibly frustrating and failed attempts to resolve the matter via Vodafone's non-existent "customer service" call centres offshore, I want my contract cancelled immediately.

I'd like to know why Vodafone is not being held accountable for not delivering to their service and product offering, when clearly so many customers have been adversely affected.

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18809 Someone from VIC thinks vodafone is Pathetic at 20 Jul 2011 01:53:18 PM
Absolutely no network coverage in some areas such as freeways, areas of the house, melbourne CBD. Connection errors in some areas.

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18808 Someone from NSW thinks vodafone is Very at 20 Jul 2011 01:52:31 PM
Still experiencing dropped calls and very poor internet connections. Just incredibly unbelievable despite their claims of improving the network. Will be churning as soon as contract has ended.

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18807 Someone from VIC thinks vodafone is Epic Fail at 20 Jul 2011 01:46:07 PM
I was trying to call my health fund and after more than 10 minutes on hold the operator can't hear me but I can hear them.

My phone works fine and has done voice calls ok, so I can only blame vodafone.

And the lag on the updating of usage information is pretty poor.

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18806 Someone from NSW thinks vodafone is data dropoutss! / baisc 3G coverage in inner west at 20 Jul 2011 01:43:38 PM
I'm with Vodafone and my sister is with 3mobile, we're having trouble getting basic reception in our house (and we live in inner west)!!!!!! most of the time that I'm out the data exchange rate is extremely SLOW/ or just drops outs, if i have know this i would have never signed up with Vodafone!!

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18805 Someone from QLD thinks vodafone is Very Fail at 20 Jul 2011 01:26:22 PM
Swapped from a Vodafone prepaid mobile to an Apple iPhone on a plan. This was mainly for Internet access and a mobile email. Changed over about month ago. I cannot believe how slow the Internet is and on about three quarters of attempts to use I suddenly get a message saying that the server failed to respond. How quick is this when Vodafone a constantly advertising how good the new upgraded network is. I have noticed on my on line billing that for one attempt to use the internet I am being charged in excess of $10. Very poor as I could not connect and yet I am still charged for trying. I will definitely be raising this and other issues when the bill is due. Must say also that while a happy Vodafone customer for several years, this past month has changed my opinion very much. Also less than impressed with staff at both the Vodafone shop and help lines. Being a novice with mobile internet and an iphone which I did explain to the sales person, no help or assistance was provided in usage or applications etc. I was told to look it up on line. I do not have a personal computer at home ( one of the reasons I wanted an iPhone) and advised the salesperson of this and for some reason was given a mobile internet connector for only $1 more on the plan I was going on. I returned to the store the next day and was brushed off by another salesman saying it was a freebie. I know that over the 24 month plan that I will pay $24 for absolutely nothing. No wonder Vodafone is so cashed up. Feel very let down, promised things that are just not happening and will pursue either getting out of the contract if things are not improved to what I am actually paying for. I also left nearly 3 weeks ago a message for the store to contact me and am still waiting. Phoned the helpline and was told that my "new phone" probably had dust on the sim card (no internet access)and to remove it and dust it and replace. Very sound technical support from Vodafone.

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18804 Someone from NSW thinks vodafone is VERY at 20 Jul 2011 01:26:11 PM
No coverage, calls dropping out all the time. 3G is a joke

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18803 Someone from NSW thinks vodafone is Big time at 20 Jul 2011 01:23:34 PM
No coverage, calls dropping out all the time.

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18802 Someone from NSW thinks vodafone is extreme at 20 Jul 2011 01:21:17 PM
it takes for ever to load internet pages, refresh social networking data, search for locations etc. even when my phone says I am in a high coverage area, with calls dropping out i've taken to texting. I came from a different supplier thinking that Vodafone would provide a better, more responsive service, of course believing the marketing. Now I have a phone i hate using and a carrier to boot.

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18801 Someone from NSW thinks vodafone is What the? at 20 Jul 2011 01:16:37 PM
One word for service along the northern beaches between Freshwater and Warriewood - hopeless!

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18800 Someone from NSW thinks vodafone is Extremely at 20 Jul 2011 01:08:24 PM
My reception cuts out 20-30 times a day from full bar to "No Service" when im in the same spot. it's ridiculous that this issue is occuring and very frustrating as i have to keep resetting the mobile in order to get the reception back. I have complained about this numerous times to get me nowhere and as a vodafone customer for many years, the service i have received for this problem has not helped me one bit. Paying for a service that claims to be the best when I can't even use my phone properly is the biggest waste of money i have ever spent. As soon as the contract is over i'll be leaving this company. Too many problems, Too many problems and no solutions. It's happened one too many times and it's really unfair on the loyal paying customers like myself.

Cheers

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18799 Someone from NSW thinks vodafone is super badly fail! at 20 Jul 2011 01:05:37 PM
I have experienced too many drop out calls on my mobile. My work locations is around Sydney CBD. Caused too much inconvenience

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18798 Someone from VIC thinks vodafone is total failure at 20 Jul 2011 12:59:08 PM
Excrucuating problems with Vodafail's mobile internet - even with a replacement unit the service doesn't function properly - runs slolwy and patchy - and I still can't send any emails despite the "best" (sic) efforts of their customer service centre - tried to cancel contract and now they want me to pay over $300 in termination fees!!!!!

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18797 Someone from NSW thinks vodafone is very at 20 Jul 2011 12:51:45 PM
no reception, overcharged accounts.... standard

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18796 Someone from NSW thinks vodafone is Pits at 20 Jul 2011 12:50:47 PM
Overcharged accounts, patchy reception, delayed sms's and 11 months to go on my contract. Great!

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18795 Someone from NSW thinks vodafone is at 20 Jul 2011 12:42:01 PM
Repeated DROP-OUTS on the mobile...on incoming and outgoing calls.
I tell my incoming callers, to use my landline number
to contact me. My iPhone is useless, even though I had
reverted back to G2...G3 lacked capacity...as now does G2 .
I now recieve my billing from Vodafone by Post...
downloading failed months ago. I had to force this issue
it took hours of calls to achieve a Monthy account.
THree months from now...Good Bye Vodafone.

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18794 Someone from QLD thinks vodafone is having RAN attachment issues at 20 Jul 2011 12:36:12 PM
I live in Carindale QLD, have 4-5 bars of signal, and have been having issues for the last 6 weeks at my house, where I will browse internet on either my BlackBerry or my iPhone or using my latptop using a VMConnect, and after about 2 minutes the data just stops... you have to manually disconnect, turn the device off, then back on again, then it will work for about another 2 mins (sometimes I get lucky and get 10mins) then stop again. Late at night it seems to be a lot better, but during peak periods of the day it is shocking.

After all these issues you really would think that they would have sorted this out by now...

I went to Sydney on work the other weeks and everything worked great. as soon as I come back to Brisbane, back to the same ol' crap service.

As a bit of a GSM junkie who works in the industry, for god sake Vodafone you have Radio Access Network attachment issues - likely being caused by the HLR being out of synch with the GGSN - do something about it !!!
24 Jul 2011 02:38:11 PM: This is exactly what happens to me! Most times, I'm lucky to get 6 or 7 minutes!

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18793 Someone from WA thinks vodafone is EPIC FAIL at 20 Jul 2011 12:23:01 PM
no reception anywhere. cant even receive calls, phone goes straight to voice mail. MASSIVE VODAFAIL. Leaving soon

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18792 Someone from VIC thinks vodafone is Hopeless at 20 Jul 2011 12:20:07 PM
Network coverage issue, Calls drop and over of apologizing to people on the other end.

Kick them out.

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18791 Someone from NSW thinks vodafone is at 20 Jul 2011 12:19:54 PM
20 Jul 2011 12:37:49 PM: remember to send copies of your compaints to Vodafone too !
20 Jul 2011 05:10:32 PM: Have you contacted the TIO about your complaints? If vodafone isn't going to sort it out then the TIO will be happy to step in. Their details are on the 'how to complain' page and Vodafone will get fined if they can't resolve your issue after going to the TIO.

Vodafail.com Moderation Team

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18790 Someone from NSW thinks vodafone is Call droping at 20 Jul 2011 12:19:30 PM
No network in my area. I rang vodafone thrice. Still problem not solved. Worst customer service all centre.

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18789 Someone from NSW thinks vodafone is major fail at 20 Jul 2011 12:17:19 PM
worst service from staff when complaining to the call centre about poor reception!

cant get anything right!

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18788 Someone from NSW thinks vodafone is Total fail at 20 Jul 2011 12:06:41 PM
My company has a contract through Macquarie Telecom, which uses the Vodafone network. I get no signal at me new office (Belrose) and one bar at home (Warriewood). So a total fail from me - I can't even reliably make voice calls at the two places I spend most of my time, let alone get decent data speeds.

The company is trying to get out of its contract in order to change providers. I hope they succeed.
20 Jul 2011 12:39:34 PM: hey mate, dont worry i hate Vodafone too but did find coverage improved dramtically when i upgraded to a 3G phone

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18787 Someone from NSW thinks vodafone is Vodafone tops the cake for disgusting reception and then denying they have a problem at 20 Jul 2011 12:00:20 PM
With 3 people in the house on Vodafone and 2 that aren't and Vodafone tells us we don't have a problem when we can't use our phones in the house yet the other two suppliers that are used can! To top it off the dropped calls and bad reception happens over Sydney. The people you deal with in India have know idea and do you think Vodafone came to the house to investigate NO, they said we DON'T have a problem. Like hell you don't come to my place and find out! People who visit complain they don't get reception when they are on vodafone in our area. Explain that. It's not the mobiles either as we are using 3 different brands. God help Vodafone.

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18786 Someone from NSW thinks vodafone is No Reception at 20 Jul 2011 11:56:55 AM
I don't have a reception for about 1 week now and when i call vodafone they said that the towers in my area is having some problems,but no time frame when would the service would be normal.

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18785 Someone from NSW thinks vodafone is Awful reception issues at 20 Jul 2011 11:55:32 AM
Ghastly reception at Kurrajong , 70 kms from Sydney's CBD.Unforunately, I am with AAPT who use the Vodafail network and nobody wants to anything about it.I have to satnd in certain areas in my own house and land ( I live on acreage) to get a signal. There are persistent pockets of "no signal" areas all through the Hawkesbury region of NSW.............and we get charged a whack for no service.If this company ( Vodaphone) put petrol in their cars that failed to ignite, I am sure they would get it sorted but the Telcos are ripping us off more than the banks are right now.

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18784 Someone from VIC thinks vodafone is Vodo-Frail at 20 Jul 2011 11:34:04 AM
Vodofone website says Sunbury tower upgrades are now complete. Strange how there is NO change to my vodofail reception in Sunbury over past few days.

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18783 Someone from VIC thinks vodafone is at 20 Jul 2011 10:57:29 AM
godddd... I just renewed my 2 year contract with three and was suggested by customer care representative to switch over to vodafone... (ohh vodafail i mean) and thnx to my naiveity i agreed as i was promised better reception and faster internet. Been cursing myself since then as i hardly get any reception at my home and internet is just a dream now. Couldnt be more frustrated. Cant beleive though how a ccompany like this is still operational in aus that couldnt even provide adequate reception in melb metro region..

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18782 Someone from VIC thinks vodafone is High at 20 Jul 2011 10:27:38 AM
Been on the phone to billing today.I have been trying to stop since January premium text messages arriving and being billed to me.Rahul at Vodafone tells me that they are aware of the problem and have been trying to rectify it as I have been told twice that they have fixed it and I have done it over the net but the account stills is being billed and the 12 numbers keep coming in and being billed.I asked them if they were alerting the public to this problem as unless you vigilantly check your account you will be billed for a service that you thought you had stopped.This is basically a warning to check your bills as Vodafone according to Rahul have escalated the problem but are not planning on a public announcement.I figure it wouldnt be too hard through their own SMS system but they don't seem interested in alerting the public to a problem that has been going on for a lengthy period of time.

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18781 Someone from VIC thinks vodafone is shit! at 19 Jul 2011 11:08:15 PM
well i live in cranbourne, and this vodafone service, is crap if this happends one more time i either want something free or im changing to teltra cause this is crazy how many times this is happend. either sell this company to someone who can actually do this job RIGHT or bloody sell it off to someone who can do a better job and not stuff it up every bloody second its shit.

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18779 Someone from VIC thinks vodafone is useless at 19 Jul 2011 10:13:57 PM
Constantly getting "no network" when trying to make a call from Brighton! The worst is that these calls do not show up on my account, therefore no proof of problem.

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