26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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20369 Someone from NSW thinks vodafone is nil to poor service at 19 Dec 2011 02:39:24 PM
I have just switched from three to vodafone and am finding the customer service nil to poor. I have called their service number three times, each time I've had to wait more than 15 minutes. Twice, when the call finally got through, I get 'hello, hello?' from an offershore operator and then disconnected. The one time I did get through, I had transferred three times. Appalling service.

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20368 Someone from NSW thinks vodafone is THE WORST at 19 Dec 2011 01:44:18 PM
YOU ARE SO TERRIBLE, YOU NEVER KEEP ANY CUSTOMER HAPPY. I HAVE HAD THE WORST COVERAGE, I HAVE CALLED UP SO MANY TIMES AND NO ONE DOES NOTHING ABOUT IT. VODAFONE ARE SO TERRIBLE IN THERE SERVICE.

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20367 Someone from VIC thinks vodafone is Massive 9 Month Fail! at 19 Dec 2011 11:18:09 AM
29 Dec 2011 05:53:00 PM: Yes, they have turned terrible service into a science and an art form.

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20366 Someone from NSW thinks vodafone is TOO MUCH at 19 Dec 2011 10:55:43 AM
I used just the right amount of internet and they said that I used the over the amount that I was supposed to and now I need to "pay" for the fee I have to cough up $400 now!
19 Dec 2011 11:10:20 AM: I don't understand the technical aspects, but this guy seems to: http://vodafail.com/single.php?p=20310

Put a complaint in here:
https://www.tio.com.au/making-a-complaint/submit-a-complaint

Demand that Vodafail withdraw their claim of $400.

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20365 Someone from VIC thinks vodafone is My Phone has no service since changing to Vodfone and it has been over 48hours at 19 Dec 2011 09:26:02 AM
I have changed to vodafone from 3 and it has been over 48hours they have cancelled my 3 phone yet I still have no service on my new phone and I dont have it on my old phone either. Vodafone are extremely unhelpful dealing with this issue considering I was told to change with them by 3 (bad move), they are yet to properly explain why this is happening and want me to sit on the line for another 45minutes while they transfer me to 3 to ask them why I have no service on the phone, although I can answer that myself BECAUSE I AM NO LONGER WITH 3!! I am sick of phone companies that clearly do not respect customers and the amount of money we pay a month for a service that does not even work!
19 Dec 2011 02:47:35 PM: try switching the new phone off and then on

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20364 Someone from QLD thinks vodafone is Contract expires soon! Praise the LORD at 19 Dec 2011 08:49:09 AM
I was at movie world yesterday and the whole time I was there I couldnt make or receive calls. I had to put a complete divert on to a mates phone with Optus. I am not even going to bother lodging a complaint. Contract is up soon and I REALLY cant wait.

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20363 Someone from VIC thinks vodafone is at 19 Dec 2011 08:24:01 AM
Mobile Broadband in Melbourne CBD (Spencer St)is totally unusable. The congestion is so bad internet connections just time out most of the time.
Vodafail claim network coverage is excellent but refuse to accept network congestion is appalling.
I been offered a free service for 90 days which about what this so called "service" is worth.

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20362 Someone from ACT thinks vodafone is Hit for six at 18 Dec 2011 11:00:50 PM
http://www.theage.com.au/opinion/cricket-sells-its-soul-to-sponsors-20111218-1p0qy.html

Great article!

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20361 Someone from WA thinks vodafone is in and out at 18 Dec 2011 09:48:16 PM
I am paying to recall everyone who calls me because they get disconnected within 1 minutes of being on the phone or they start hearing me crackle! frustrating trying to run a business here its costing me double the bill!

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20360 Someone from NSW thinks vodafone is 3 mobile reception at 18 Dec 2011 08:47:55 PM
My 3 mobile network (now merged with Vodafone) keeps dropping out, searching or roaming. Also people are unable to get through to me when they call. My Internet is slower than usual, or just doesn't connect. Even in the city and metro areas.
20 Dec 2011 02:51:56 PM: shut up you <removed>
20 Dec 2011 09:11:16 PM: constructive, tasteful. do you work for vodafail by any chance? now go back to the gutter, I mean vodafail store.
21 Dec 2011 08:01:17 AM: @ 20 Dec 2011 04:51:56 PM

There is no need for that type of response especially at this time of year.

Vodafail.com Moderation Team

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20359 Someone from ACT thinks vodafone is Predictably at 18 Dec 2011 02:59:55 PM
18 Dec 2011 06:47:16 PM: It means you have run out of credit for your device and need to recharge...
The awkward moment when you blame others for a problem caused by yourself .
19 Dec 2011 05:29:30 AM: plenty of credit. low on tolerance
19 Dec 2011 08:00:10 AM: 06:47:16 PM and 05:29:30 AM, are you guys dumb? he said he called and the line went dead. Do noone could tell him what was going on (you two obviously work for Vodafail so you know the tricks of the trade, and how to get around your own incompetence). Why don't you suggest to your tech team, if indeed you have any staff there aside from sales staff, to write "Oops you are out of credit" on divierted page in question, so that people know what is going on, rather then randomly diverting them and then having zero tech support or lines that drop out.
20 Dec 2011 08:14:04 PM: bought a prepaid pocketwifi yesterday, one that comes with 3gb pre paid, all set up and I get the same thing, that Vodafone page no matter what address I type in
21 Dec 2011 06:14:03 AM: The post above is mine, turns out you have to activate the sim. Have you tried that? I did it off the site that keeps popping up.

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20358 Someone from NSW thinks vodafone is ring at 18 Dec 2011 07:07:14 AM
18 Dec 2011 09:43:59 AM: The fault may lie at your friends telephone, not exactly a fault but a short default ring duration, I think it is usually set to 15 seconds.

The ring duration can be extended up to (I think) 45 seconds.

Your friend may need to change the settings of their phone to increase the ring duration if that is the issue.

Can you identify the type of phone your friend is using, publish it here and perhaps we can assist?

Vodafail.com Moderation Team

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20354 Someone from NSW thinks vodafone is CRAP at 17 Dec 2011 07:26:09 PM
No 3G at all for 3 days now NSW 2777 - what gives Vodafail??
Not good enough - think you have lost another long time customer.
Get your shit together and deliver what the customers pay for!!
18 Dec 2011 08:57:57 PM: Exactly! No 3G network to speak of! I'm with 3 which is now Vodafone... My phone is either 'searching.....', ' Out of Service...' Or roaming! And certain people can't even get through to my number when they call. These are people I speak to everyday normally! What gives ? I don't want to pay for roaming (have to turn my mobile off and on again to stop the roaming) when people do actually get through to me whilst I'm roaming against my own will! And this is happening in the city and surrounding metro areas in Sydney! My Internet is super slow or just not connecting in areas where they always do! What's going on???

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20353 Someone from WA thinks vodafone is very fail at 17 Dec 2011 03:57:02 PM
In the last week both phones dropping out every few minutes for data and network. i am surprised I can post this from my phone right now!!!!
17 Dec 2011 04:12:58 PM: By the way VODAFONE! What compensation will you offer???
18 Dec 2011 10:10:13 PM: Still happening!!
19 Dec 2011 10:11:34 AM: No reply from Vodafone. no response. problem still exists
19 Dec 2011 09:52:53 PM: Is Vodafone doing something about this?
20 Dec 2011 08:24:45 AM: Oh my goodness this problem is still ongoing and NOTHING FROM VODAFONE!!!!
20 Dec 2011 10:48:32 AM: Why have compensation?

Surely it is time to take the matter to the TIO?

Vodafail.com Moderation Team
20 Dec 2011 07:13:25 PM: Finally got a reply from Vodafone. Apparently there is a tower out in the Mt Lawley area. Hmmmmm will see how quickly this is rectified! If Vodafone is monitoring this I expect a month free for both of my phones!
20 Dec 2011 11:02:34 PM: Currently i am in Mt Lawley and my wife is in Melbourne. Same phones, same networks, same problems! Exactly how many towers are out???
21 Dec 2011 02:32:20 PM: Complaint lodged with TIO. Suggestions from Vodafone did not work.
21 Dec 2011 06:44:14 PM: Now the 10 business days waiting game..........

It was the correct thing to do, let us know the outcome!

Vodafail.com Moderation Team
22 Dec 2011 12:40:03 PM: Just heard from Vodafone saying their resolution team will contact me in 5 to 19 days. i won't be paying bills until I am released.
22 Dec 2011 03:25:38 PM: 5-19 days?

I thought it was 10 business days? Perhaps I am wrong.........or perhaps the resolution team are busy in the lead up to Christmas? Who knows?

The bills are usually put into ''suspension'' whilst the matter is investigated.

Vodafail.com Moderation Team
22 Dec 2011 07:10:18 PM: Sorry. Typo. 5-10 days.
23 Dec 2011 09:49:18 AM: Another reply from VF stating problem in Mt Lawley has been fixed. WRONG!!!! Still the same problem and my wife having same problem in Melbourne abduction now in Sydney. I demanded my contracts be released immediately.
23 Dec 2011 09:51:00 AM: Abduction = and. Stupid corrective text. :)
23 Dec 2011 04:36:08 PM: Bit of a circular nightmare for you at the moment!

Was it the resolutions team that contacted you?

What was the response to your demand?

Vodafail.com Moderation Team
24 Dec 2011 09:17:03 AM: Not them. The Social Media consultant. But had no access for 15 hours since 4pm yesterday. Called VF and complained. Apparently another site nearby is having problems. Unbearable this is.
24 Dec 2011 12:51:56 PM: I emailed the consultant and demanded they release me and allow to have my numbers ported to another provider. Oh! By the way! It's still dropping out every few minutes. I am going online everywhere to complain. VF have no idea what I can do in this regard. The sooner they do the right thing the better it will be for them.
24 Dec 2011 02:35:18 PM: Good news! Vodafone are releasing me from boyhood contracts without penalty! This move has put them in the good books for a possible future service. :)
24 Dec 2011 02:36:38 PM: Lol. boyhood = both.
26 Dec 2011 09:13:24 AM: Result!!

Ensure that VF cancel your direct debit accounts and check your bank balance on the due date as they sometimes unexpectantly re-appear.......

Good luck with your new provider!

Vodafail.com Moderation Team
26 Dec 2011 05:16:50 PM: Thanks mate. I never did the direct debit thing and changed my account from auto payments to manual payments.

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20352 Someone from QLD thinks vodafone is Epic at 17 Dec 2011 03:54:40 PM
Shitty coverage. Excessive bills, excessive waiting times to talk to a human, an automatic debit that didn't exist....I don't think I have had a trouble free month since I joined VF. My daughter andI got phones the same day. She went with Optus. Guess where I'm off as soon as my contract is finished.

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20351 Someone from QLD thinks vodafone is getting even worse, if that is at all possible! at 17 Dec 2011 09:35:25 AM
We have 2 phones on our account with VF and have had enough of all the miscommunication, lack of service and all around screw-ups from this poor excuse for a telco.

So that I can make a real comparison with other companies before switching I have been trying to access my account online for the lat 6 days. Previous to this whenever I wanted to check a bill or see how much usage was left on the account I could easily access the info and it was one of the few features of dealing with these a-holes that actually worked --- not any longer, for the last 6 days I get this message after being asked repeatedly for my pin ---

"Sorry for the inconvenience
- There has been a communication problem and your request has not been processed. Please try again later."

6 days in a row is already "later" how much later does it have to be, next year maybe?

Just one more lesson in frustration dealing with Voda FAIL!

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20350 Someone from WA thinks vodafone is at 17 Dec 2011 02:07:32 AM
Urgent!!!!!

Anyone on a cap post paid or pre paid plan please check to make sure that vodafone are not double dipping with Data charges through your current billing month.
I af fighting them at the moment through the TIO, read the reasons why below.

When you check your call balance are spend through 1512 or myvodafone website Vodafone are actually including data usage in your call spend so in esence reducing your call spend for that month, they also deduct the MB usage from your included data which is the only place it should be deducted and only excess data usage be charged as additional spend.

example;
I have 200mb of data per month and have only used 55mb of that, I also have $180 of call spend with my $29cap, When I call 1512 and get my balance of call spend entitelement owing for the $180 credit the 55mb data used is converted to $$$ and is deducted from your $180 and also the 200mb data included on top of the $180 call spend.

BEWARE. Vodafone have put it in the to hard basket and dont want to deal with me as I am seeking a substantial compensation for lost call spend, everone check your current spend on my vodafone and see the PKT in your current unbilled usage and see that they are charging this and deducting from your call spend and also the 200mb or whatever dats allowance you have.

Contact the TIO and complain no as I am
17 Dec 2011 09:53:28 AM: At last you can make calls & use your data allowance, even if it costs double. Most people with VF are paying but can't use any of the services.

Good luck with it all, after the TIO sorts it out go with another company like I am about to do.

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20349 Someone from ACT thinks vodafone is not reliable. at 16 Dec 2011 08:51:06 PM
Network coverage keeps dropping in and out in Belonged tonight. Rarely can I surf the web without the GSM dropping out. Not overly impressed.
16 Dec 2011 08:52:47 PM: Belconnen, not belonged.

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20348 Someone from SA thinks vodafone is massive fail at 16 Dec 2011 08:25:43 PM
No reception in largs bay 5016

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20347 Someone from ACT thinks vodafone is not very at 16 Dec 2011 06:11:02 PM
A lot of these problems can be easily fixed but you're not letting replies go through. In short, a lot of you are wrong.
16 Dec 2011 06:26:26 PM: Care to expand a little?

Vodafail.com Moderation Team

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20346 Someone from ACT thinks vodafone is super lame! at 16 Dec 2011 05:26:37 PM
Crap customer service/no idea what they are talking about/I cant understand them and they cant understand me (I am not a racist). Really bad network coverage/drop outs/delay sms/inbound calls straight to voice mail/sim disconnect from phone/no network found. Called to complain about being transferred to accounts then troubleshooting then troubleshooting again when I wanted repairs which I was not informed they closed at 5pm. THEN complained about getting a call for feedback about complaining because they called at 8:30pm... Would also like to add, they are doing an 'Investigation' for all of the above which has been on going for the last 2 months with no results and tech support which tells me "turn your phone off and on again and this will fix your problem"
18 Dec 2011 01:37:50 PM: not a racist? yea sure thing.
and funnily enough, turning on and off (or a soft reset) as often as not does fix most software problems

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20345 Someone from NSW thinks vodafone is so fail its not funny at 16 Dec 2011 04:45:18 PM
I am so angry with the upgrade in my area (and the rest of Aust). They told me it was it was meant to take 6 months when they fist started. Then I was told it would be late September 2011... 3 months later they dont have an ETA now they are telling me it is going to take up till mid 2012 - late 2013... Not to happy about this as this means really bad reception in postcode 2263 and surrounding areas! Grrr...

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20344 Someone from NSW thinks vodafone is Bigtime at 16 Dec 2011 04:43:42 PM
Billing Issues - Paid my account before time but I am told it's not paid and contact the bank. Did contacted the bank and they confirmed my payment via BPAY has been processed. Its a pain to call them and wait for hours and they direct you here and there. They can't understand simple English and give wrong advice. My email address has been changed without my permission and I don't get the bills on the correct email address. Why in the world would I pay full expense for such a 3rd world service?

Please help.
16 Dec 2011 04:45:28 PM: My email contact is <<PERSONAL DETAILS REMOVED>>



Thanks,

R
16 Dec 2011 05:56:35 PM: it takes at least four working days for the bpay transaction to show as paid. It is reccommended for speedy payment you use a credit card as that only takes 4-5 hours.
16 Dec 2011 06:18:21 PM: Sorry to hear about the problems you are having, sadly we have heard it all before.

I have also had to delete your e mail address as we do not allow personal details to be displayed on this website.

The advice I can give you is that as you have tried unsuccessfully to resolve the billing issue with VF your next step is to contact the TIO and make a formal complaint.

The TIO on line form takes less than 10 minutes to complete, tell the TIO what you have told us.

VF then have 10 working days to resolve the issue to your agreed satisfaction.

TIO contact details found at the top of the page under the How To Complain tab.

Good luck and let us know how you get on!

Vodafail.com Moderation Team

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20343 Someone from NSW thinks vodafone is Retarded at 16 Dec 2011 01:52:24 PM
Internet not working 80% of the day, only part of their system working for Vodafone seems to be their shopping cart. Of course.

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20342 Someone from VIC thinks vodafone is Logical at 16 Dec 2011 12:20:26 PM
Can't recharge phone over network due to technical problem. Please call customer service. Can't call customer service because of technical problem. But you can keep using network as per normal. Not if you can't recharge your phone you can't. Logic fail.

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20341 Someone from QLD thinks vodafone is Unsure at 16 Dec 2011 11:35:56 AM
I have lost internet access today on wireless broadband. I too have agreed to move from 3 to Vodafone and am awaiting a new phone. After reading comments here not sure I want to. Am I able to cancel and stay with 3? Out of contract a few days ago.

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20340 Someone from VIC thinks vodafone is The worst at 16 Dec 2011 11:02:25 AM
As of this morning I can't forward calls nor can I send msgs. I pay good money for my plan so the least they can do is be a good provider. Battery life sucks too

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20339 Someone from ACT thinks vodafone is Pretty Bad Ex- Sales AND worker. at 16 Dec 2011 10:20:22 AM
Well i worked for vodafone, my contract got terminate yesterday due, to my uniform not been up too standard, which was jeans and a white shirt as explain closed up shoes, and discriminated against cause of my religious tattoo... i may of swore once or twice but controlled my language when customers were in store, i DID NOT get 3 formal complaints and my manager offered to talk to hr to get my job back i just got the call then saying she was messing with me and she was sitting on the idea of terminating me, i knew she didnt personally like me and one of the other store managers, She is on a power trip. I havent Been paid out or nor had the compensation, it was unfair dismissal, its not only me they have pulled this Ludicrous Behavior with but also with a fellow colleague and friend, paying him to leave and to fire him, Am taking this to the highest of highest so i see some job compensation and financial help, as i was living pay slip to pay slip, im loosing my car, and house.. soon to be on street, what is your views on this, i want to see the people at fault for this to go down, last thing was my out break of sort was "WTF were is my writen complaints an warnings and this is unfair" Because of this I WAS TERMINATE COMPLETELY.

Sincerely.

Nate.
16 Dec 2011 11:13:24 AM: Good luck with your claim against Vodafone. Also, you may want to take some time to improve your grammar.
3 Jan 2012 12:39:40 PM: You got fired cause you're a retard Nathan .. oh and you have a lame car hurhurhur
16 Jan 2012 11:07:59 AM: induction period mate, they can sack you for any reason they like especially if you swear, have visible tattoos (regardless of your 'religion'), give your number out to women, arrive late, slack off and just generally being a horrible employee. good luck taking it to the 'highest of highest'
16 Jan 2012 11:08:12 AM: induction period mate, they can sack you for any reason they like especially if you swear, have visible tattoos (regardless of your 'religion'), give your number out to women, arrive late, slack off and just generally being a horrible employee. good luck taking it to the 'highest of highest'

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20337 Someone from ACT thinks vodafone is at 16 Dec 2011 09:56:09 AM
http://www.accc.gov.au/content/index.phtml/itemId/1022579

Quiet a lot of these points apply to Vodafail - hopefully the ACCC will shut them down soon!

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20336 Someone from VIC thinks vodafone is FAIL FAIL FAIL AGAIN at 16 Dec 2011 08:30:40 AM
Today I tried to download my email bill. I was diverted to a new link where vodafail brags about its new rollout. So I log in to download my bill from that site and the links are dead - sorry for the inconvenience - AGAIN. I called them twice and while I was told by Lara to stay on the line I was cut off both times. UNBELIEVABLE - worst telco ever.........

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20335 Someone from NSW thinks vodafone is Fail Fail Fail Fail Fail at 16 Dec 2011 07:14:38 AM
Called Vodafone to pay my final bill and to get my number porter after a very very painfgul 2 years, was on hold for nearly 10mins before I got the option to opt for a call back at 9am this morning (12mins ago) which I did recieve but unfourtantly apparently Vodafone are experiencing a 'systems outage' and I need to call them back in 24hrs at which point I will be able to speak to someone. What a joke!!!

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20334 Someone from NSW thinks vodafone is Epic fail at 16 Dec 2011 06:25:21 AM
I have recorded 16 delayed SMS in the past 4 days.
3 were dealyed by 12hrs & 6 others were delayed by 5hrs
This is so frustrating as I use my phone for work & am not being updated when there are issues which is causing issues with my boss :(
17 Dec 2011 11:06:37 AM: I have the exact same problem. Woke up yesterday morning to 20 messages sent the day before. This is causing major issues with my boyfriend, family and friends who think I'm ignoring them...

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20333 Someone from QLD thinks vodafone is Very at 16 Dec 2011 05:39:40 AM
Shocking coverage! Phone switches from 3G to searching to no service to edge to SOS. Mobile broadband either not connecting or only connecting to edge! Called customer support 3 times on hold for 20 mind each time!!! I want out of my contract for no penalty!!

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20332 Someone from NSW thinks vodafone is Fully fail at 16 Dec 2011 03:05:06 AM
The last couple of weeks my reception has got worse.at home my phone often displays SOS only calls,occasionally i get 1-2 bars,mostly with 3E or 3o instead of 3G.i run a business and if i need to leave orders for suppliers at night i have to text friends to make the call.I have another year of this on my contract!

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20331 Someone from NSW thinks vodafone is Terrible at 15 Dec 2011 10:07:09 PM
Call drop outs always, terrible unreliable coverage. Slowwwww Internet list goes on and on

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20329 Someone from NSW thinks vodafone is Out of Stock Nokia N9 64GB at 15 Dec 2011 05:32:28 PM
I signed-up for VF and offered Nokia N9. The SIM arrived minus Handset after a week+. Being out of touch, I called them asking where is the Handset? They said it's out of stock so order was cancelled and don't know when available. Now I have the SIM but no Handset to use with it.

You failed again Vodafone.

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20328 Someone from NSW thinks vodafone is Dishonestly and unconscionably at 15 Dec 2011 05:06:42 PM
Vodafone admitted ....... eventually that they could not uphold thier end of our contract and would not charge me for 3 months by when they would have network upgrades finished and the service would be fine. Failing that they agreed to allow me to purchase my Samsung Galaxy 2 "at a reduced price". To cut a long and painful story short the "at a reduced price" was $850 !
They are trying to profiteer on thier own inability to provide a reasonable service !
They would be well aware that I have sensitive personal and business information stored on that phone as well as having paid for accessories and apps. Up until this time I had not contacted the TIO but dealt directly with thier resolution team. They also want the charger back with the phone so they can onsell it, I do not want anyone being able to access the drive on this phone and access all the data that cannot be completely wiped from it. I have since made a much lower offer which they refused so I have complained to the TIO and requested them to adjudicate. I think a fair and reasonable solution would be to admit fault in that they could not live up to thier end of the contract and sell me the phone at cost. My advice to anyone else is DO NOT TRUST VODAFONE, GO DIRECTLY TO THE TIO.

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20327 Someone from QLD thinks vodafone is 100% at 15 Dec 2011 03:34:16 PM
for ALMOST a week my service has actually been good (minimal dropouts and good data reception). but now it is back to normal (every call dropping out, especially if the handset is moved, meaning i have to call someone 10 times to have the same conversation) So thanks for restoring my faith in Vodafail, once again you've lived up to the current rep. Ridiculous.

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20325 Someone from QLD thinks vodafone is Huge!!! at 15 Dec 2011 06:06:36 AM
After 4 years of wonderful service and nothing but the best to say about Vodofone I have now become very angry and dissapointed. The customer service leave a lot to be desired and I am seriously considering using a different Company. The last 2 months I have had nothing but problems with my connections with breaking up, fading out and getting disconnected. The time and money I have wasted trying to get a decent connection has been unbelievable. Then to top it off I spent nearly one hour trying to get some sense out of the call centre (another complete waste of time). I strongly object to all the questions I had to answer supposedly to identify me!!!!! There are some areas I wish to keep private as it is my business. I have been in touch with the Privacy Council and have been advised that certain questions are not entirley neccessary and identity can be proved by several means. This identity thing has gone way too far and need sorting out. My other gripe is the lack of proper English speaking Customer Service representatives at the other end of the phone. Please, please, please why can I not speeak to a real person to begin with and one that can speak English. OVER IT!!!!

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20324 Someone from NSW thinks vodafone is getting better at 15 Dec 2011 12:34:14 AM
hey guys . Vodafone is getting better and better day by day. Data speeds have increased. Call drop instances have almost stopped
15 Dec 2011 05:39:48 AM: Really?

Vodafail.com Moderation Team
15 Dec 2011 05:41:01 AM: So what time does the store open today?
15 Dec 2011 05:09:50 PM: Not in northern NSW they havent.......unless you are talking about in the Vodafone store itself which is the only place I have ever seen my phone have 4 bars of reception !!!!

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20323 Someone from Somewhere else thinks vodafone is they have decreased the free mb browsing by quarter . at 15 Dec 2011 12:18:04 AM
internet pack plans are changed for worst. they have rreduced the free mb to quarter which is ugly .they are sure to lose their customers within 10 days i bet on it.

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20322 Someone from NSW thinks vodafone is phone service sucks, internet is worse and customer service is non existant at 14 Dec 2011 09:14:21 PM
For 4 days this week everytime i dail someone on my iphone, 8 times out of 10 i get the good old call failed. Full service showing on handset and 3g active and showing as well. Hang up and dial again, call failed. Try to call 1555 call failed. Call 1555 second time and get a "customer service" rep only to have to call drop out. Funny thing is i have all bars showing on my phone. I call vodaphone from the office phone and go thru the usual network reset and fault finding on the phone and still call fails. After about a hour of going back and forward the rep says he is escalating this to the engineers to investigate. Rep will call me back when checking and testing is complete. About 45 minutes later i get a call saying to please restart the phone and the issues should be fixed. I restart the phone and yes indeed i can make calls without any call fails showing up.

I test dial about 10 numbers and they all go through without issue. It is then i notice that 3g is not showing on my phone any more. I call the 1555 number again and go through the history of the day and my issues and advised them that after i restarted the phone the last time i no longer have any data services or 3g showing on my phone.

Engineer checks the suburb im in (2066) and says no known issues or updates occurring. Next they asked me to reset network settings again and restart the phone. I explained that i just finished resetting my network settings twice about 2 hours ago and also have restarted my phone 4 times. I have also gone through all the network settings on the phone and ensured that 3g, data roaming were enabled and wireless was turned on. WEasnt good enough for them. Had to waste another hour on the phone with them doing tests. They then run off a lot of suburb names and asked me if i was in any of them as they were known issue sites. As i was not in any of them or even near any of them i told the rep. I also advised the rep that i have driven around for a good hour and have been through approx 20 different suburbs in that time and still no data or 3g activity at all. It was then that the vodafone rep advised there is a nsw wide issue with 3g at the moment and there was no resolution time. I was told the reset network settings one more time and call back in 24 hours if i still had the issues.

Called back today which was about 36 hours with no data or 3g on the phone. Explained that i was pissed off big time with the network coverage. Especially since i have the following history with vodafone this year alone

- january this year (2011) i logged 2 issues with the same sort of problems. Took a week to fix it then,

- Febuary issues with service and call drop outs, data services non existant and people calling me going straight to voice mail.

- march i logged a issue where i was not getting mms pictures or sms's that were sent to me, and for some reason i would get spammed with messages a week later at 1am or 4am or 2am in the morning waking me up all the time.

- april i had issues with the messages again coming a week late and at all hours of the night. Vodafone proceeded to give me 3 months no bills and advised by june/july the network coverage issues would be fixed.

-July still having mms and sms issues, and now on top of that whenever is send a mms to anyone not on vodafone mobile service they will get a link sent to them to access it from the internet instead of the picture

-September service and data dropouts again

-December (2011) as noted in the beginning of this post.........

I am sick to deaf of this crap and this weekend (2 days from now) i am going to optus to cut over my number. I will then call up vodafone and tell them they can kiss my butt goodbye. I recommend everyone who currently has vodafone service do the same because they are only getting worse.....

14 Dec 2011 09:41:49 PM: Indeed a very poor service all round by the sounds of things!

Does your contract finish this weekend?

You still have to advise VF that you are terminating the contract on or before its'anniversary, the contract does not automatically cease. Judging from other contributors experience you may be in for a long wait for the number to port across to Optus from VF, some people have identified taking longer than 7 days!

If you are unilaterally breaking your contract with time remaining on the contract you may be heading for a black mark against your credit rating..............use caution.

Personally If I were you I would contact the TIO. Tell the TIO you have tried unsuccessfully to resolve the issues with VF, a simple cut and paste of the above will suffice, on the TIO on line form. VF have 10 working days to contact you and try to reach a mutually agreed resolution.

I think your resolution may be termination of the contract as it appears a long term unresolved problem.

TIO contact details at the top of the page under the How To Complain tab.



Vodafail.com Moderation Team
20 Dec 2011 07:07:10 AM: Update, I went to optus on saturday 17th of december and started the process to port over to optus.

I am still getting call fails when trying to make calls from vodafone and also my data is also still turned off. No internet surfing, emails or anything. I also still do not have 3g showing on my phone. 2 more calls to vodafone to try and resolve and the usual tactic of getting me to do a network reset and wait 24 hours. I asked them to escalate and they advised if in 24 hours it still doesnt work then to escalate. It is now tuesday 20/12 and my number has just ported over to optus. took 3 days to it to cut over as vodafone apparently has system issues (although ive been told that the delay is due to the amount of porting away requests). I also have 3 friends of mine who ported their number over and can confirm that it takes approximatly 3-7 days average across my 2 phones and 3 friends. I have also had 2 friends in the last 2 weeks port from telstra to optus and that only took a couple hours and was completed on the same day.

this is where the battle begins officially i was on a 2 year contract that was supposed to expire 09/12. I have a long history of complaints against vodafone with the amount of calls i have made and amount of complaints. I have also advised them that during the last 2 calls for support that if this is not resolved then i will be cancelling the contract and porting over to optus. I also told the representative to ensure that my comments were put in the case logs word for word "If this is not resolved in the next 24 hours i will start the process of porting across"

I will keep you guys updated as I know this will probably be a drawn out battle from now. I am calling them in the next 2-3 hours to close of my dealings with them. If that is not sorted out reasonably then i will be straight onto the TIO after that phone call.
20 Dec 2011 01:16:51 PM: Ok let the war begin.

Called up vodafone to disconnect my plan and ensure no further bills. Chose the option to disconnect and was advised of 30 minute waits as there service representatives were all busy. Hung up and tried a different route. This time chose the option for technical support and made progress. Spoke to a person after being on hold for 15 minutes only. Explained the situation and i wanted to talk to someone in the cancellations department as i want nothing else to do with vodafone. Another 20 minute on hold i actually get to someone who says can help. Well thats at least what i suspect i heard. I put the details across to the support rep as per the original post. I then proceeded to advise them that my number is already ported across to optus and this call is to ensure there is no early termination fee or ongoing bills.

The customer service rep escalated this to his manager and I spoke to a person called Savena. I then spent another 20 minutes going through the details again. She said she would consult the cancellations team and proceeded to put me on hold for 5 minutes. She came back and said well due to the fact that you ported over without talking to the cancellations team you are required to pay the termination fee as nothing can be done about it. I kindly reminded her that nothing is ever set in stone apart from the fact that i will never use vodafone again. I kindly said there is alot that vodafone can do after all the headaches they have put me through with the service and the crap support i have recieved starting with waiving any fees and letting me go my own way. She said she will now look into my case notes and go back to the cancellations team. Another 15 minutes on hold and she comes back. She re-iterated the fact that i ported before contacting the cancellations team then the fees remain.

So what vodafone are after
My number - termination fee of 810
My wifes number - termination fee of 730
Current months phone bill - 210

She then asked me why i didnt contact the cancellations team before porting and my answers were straight to the point as follow

1) didnt want to risk my phone cancelled and loosing my current number before being successfully ported as i know a few people this has happened to
2) Sick and tired of attempted solutions instead or issue resolutions (i.e. 3 months free bills and discounts on other bills)
3) Sick of being a ping pong ball bounced between departments where i can hardly understand the people i am talking to nor can they understand me
4) Sick of wasting my time chasing up issues with my mobile phone that never seem to get resolved

I also said thats fine, i have the amounts you want to pay. This is the last time i want to talk to you guys as i am now contacting the TIO. this call was basically a courtesy call to see if you can come to the table before i escalate it since you are not willing you can deal with the TIO.

I hung up and filed the online submission for this issue. I recieved the response saying someone will contact me within 10 days so stay posted for round 2
21 Dec 2011 06:48:07 PM: Phew!!!

Vodafail.com Moderation Team
3 Jan 2012 09:49:15 AM: And the call came,

Vodafail resolutions contacted me and i have given them the history. The outcome is

Waive the $810 termination fee for my number
waive the $730 termination fee for my wifes number
They will send me return satchels for the iphones

I will pay the $210 for the previous month service and i will send the phones back reply paid.

Then i will be at peace with the knowledge that i am no longer with or have any affiliations with vodafail

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20321 Someone from VIC thinks vodafone is Epic Fail at 14 Dec 2011 06:56:29 PM

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20319 Someone from NSW thinks vodafone is Crappy Indian Call Centre at 14 Dec 2011 06:47:12 PM
I have been told that my service would not be working correctly for 6 months.
So i asked for compensation, i have been told that im getting 3 months and that is good enough.
I said if your telling me that my phone service will work correctly in 6 months, why can't i be compensated till that time. There response because 3 months is good enough.
When told that there notes are incorrect. I was told by THE BOSS (Bhupindar - ID # 30728) That none of his staff would ever make a mistake.

They want me to pay to get out of my contract even thought it hasn't worked correctly since day one.

I was down for 5 days when i signed up, because no one could figure out how to connect my service......

I'm not racist, but i really can't understand what the indian call centre people are trying to tell me 1. due to my crappy phone service which is always at 4 bars and it drops out all the time..... weird......
2. Due to them not understanding me, and us going around in circles.

I also was getting yelled at by my good friend Bhupindar - ID # 30728

VODAFONE your service sucks, your staff sucks....... you may as well dissolve the company because end of the day .. no matter how cheap your plans are... WE WANT DECENT SERVICE!!!!!!
14 Dec 2011 09:47:32 PM: Why have compensation when you want a service?

You my friend need to go to the TIO with this one. Their on line form takes less than 10 minutes to complete and VF have to contact you within 10 working days for an agreed resolution.

Furthermore a good lesson from the OP, get the CSR name, ID, record what was said and ask for the incident/issue number, it does have a tendency to ensure accurate records are maintained.

To the OP (and others) the TIO contact details are at the top of the page under the How To Complain tab.

Vodafail.com Moderation Team
15 Dec 2011 01:47:41 PM: I was also informed that they were not legally required to give our there id or any information except for there name and there company which they responded with "my name is Dave and i work for Vodafone Australia." well duhhhhh!!!!
16 Dec 2011 06:25:46 PM: @15 Dec 2011 03:47:41 PM

Really??

How odd and also very defensive of them.

Arguably for continuity of customer care it is in their best interest to provide this information!

Do they also refuse to give you an incident number?

Any help desk scenario be it VF or any other industry gives an incident number again for good customer care and customer relations to simply allow the CSR go to the incident, read the notes and start running with the ball.

I am not, however, surprised at your reply.

Vodafail.com Moderation Team

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20318 Someone from VIC thinks vodafone is Ulitmate loser down and out at 14 Dec 2011 06:42:56 PM
No Service at home in Kyneton Vic, bills always late, keeps dropping out along the Western Ring Road. Yeah, they say that they are trying to contact me - on the mobile that has no service. Good one Vodasink!

I went over to Vodafone because a friend recommend them. I am sorry that I even went to them. Have lodged complaint with TIO today

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20317 Someone from NSW thinks vodafone is echo problem at 14 Dec 2011 05:19:08 PM
Approx. 3 weeks ago I started getting an 'echo' when I called landlines. Since then I have spoken to 2 other people both on Vodafone with different phone both have same problem. I can not stand the thought of trying to get 'LARA' to solve it for me. Anybody got any clues??

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20316 Someone from NSW thinks vodafone is bad! at 14 Dec 2011 03:50:45 PM
Both mobile phone and wi-fi at South Turramurra just down the hill from the Highway is hopeless...drops out or cannot log in or can''t get a line...usually one bar signal outside and none inside.

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20315 Someone from QLD thinks vodafone is 3rd rate telco at 14 Dec 2011 02:45:10 PM
sitting at home would like to complain about my reception but my service goes from 3g to Edge to carrier name but no bars ( I love this one it is Vodafone giving you the digital finger) then searching... for 20 minutes then SOS calls only and then back again. I would call on another phone but I don't speak Hindi and the cost for the hour or more on the landline just makes the whole think even more infuriating

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20313 Someone from NSW thinks vodafone is Hell at 14 Dec 2011 12:33:41 PM
just called vodafone for support and they are telling me to call back after 4 hours due to their technical issue not allowing them to access their own system. 4 hours? system failure? what a joke. yet another vodafail.
14 Dec 2011 03:50:40 PM: That's their excuse for everything mate. I bet you within that 4hr wait, the lazy indian's shift finished.

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20312 Someone from SA thinks vodafone is VERY DELAYED MMS & OFTEN DELAYED TEXT at 14 Dec 2011 11:40:03 AM
Im sick and tired of my texts taking forever to get to the recipient.
The SMSs are even worse. I have been told that some people I send them too, dont receive them for days and/or they get a message saying they have to go to Vodafone to get them.
Ive contacted Crazy Johns and they keep telling me ITS THE OTHER PEOPLES PHONES THAT HAVE TO HAVE THEIR SETTINGS CHANGED. Like fun it is. Never had this problem before when I was with another Telco and the recipients all still have the same phone. Ive only changed Telco, NOT MY NUMBER?????

FED UP WITH THIS. THIS IS SO RIDICULOUS. VODAFONE - ITS TIME YOU REALLY LIFTED YOUR GAME

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20310 Someone from NSW thinks vodafone is Call centre sucks, but resolutions team are great. at 13 Dec 2011 03:44:50 PM
OK... my story is a long one, but I have a happy ending.

In short, there is a massive issue with the way Voda track data. They only track requests for data packets not actual delivery.

How do I know this? Cause it happened to me. I got charged for over 10GB of traffic while my phone crashed trying to do a Google maps update over the period of 5 days. I was working on a cafe renovation so didn't notice. Got an SMS and my bill - by the time I contacted Voda, I had chalked up over $1,300 in excess data charges without even using my phone!!

I wasted about a month with Voda call centre, calls, emails, "data investigations"... Got offered $300, then $200, then $50!??? off... the last call went for 1 1/2 hours.

I then went to the TIO after finding this website.

Vodafone resolutions teams got back to me straight away. Got offered $1200 off, the got offered full data fees removed along with a month of access off - during stuffing around with call centre when my phone was barred.

So am happy it's sorted, but the call centre suck. Don't waste your time with them.

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20309 Someone from QLD thinks vodafone is High rate of fail at 13 Dec 2011 02:27:30 PM
Just got migrated from 3 to vodafone, the girl said that the good news is that there is no longer roaming charges but the bad news is that in some far off places such as far off whoop whoop that I may lack reception. Well I am sorry but I don't class my home (inner city Brisbane) or my work (30 mins from Brisbane city) as whoop whoop and I have zero reception in both. One day and already the prognosis = fail.

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20308 Someone from QLD thinks vodafone is Ultra Fail at 13 Dec 2011 12:57:04 PM
Vodafone's process for migrating customers from 3 is absolutely ATROCIOUS! They are one company now but shunt us from pillar to post. Can't get anything right. They should have invited every 3 customer to go to their nearest store where someone would transfer them seamlessly within 30 minutes, give them preferential treatment with handset upgrades etc. But no, this customer base they have taken over is treated so badly. Data plan suddenly removed from 3 service while migration taking place (now into its 4th week!)and being charged excess data cos there is no data allowance at all! But I'm still paying for the plan that previously had 1GB of data! Phone them, wait for ages, they tell you its a known fault (well, then FIX IT!)Tell you the bill will be correct when you get it but then it isn't. Just terrible.

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20307 Someone from VIC thinks vodafone is MEGA fail at 13 Dec 2011 12:36:17 PM
I'm actually with Crazy Cons but they are the same useless mob. After 18 mths of complaints, promised upgrades,buying a new phone, changing the sim and finally contacting the ombudsman they have agreed to let me out of the contract. Well that's what they said but I've been trying to do that for 6 days and they still haven't ported my number over. All I want for Christmas is to get these fraudsters out of my life. They should not be allowd to operate.

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20306 Someone from TAS thinks vodafone is Warner-Fail at 13 Dec 2011 10:06:20 AM
They can't get ANYTHING right!!!

http://www.theage.com.au/sport/cricket/warner-award-a-slap-in-the-face-for-kiwis-20111213-1os97.html

Guess which company was behind this bright idea!!!!
13 Dec 2011 10:12:01 AM:
Ian Chappell, now a Nine commentator, was also critical and last night sarcastically called phone app voting a "genius idea".


Chappell said [the initiative] devalued, and opened the potential for "stupidity"

Absolutely classic Vodafail - ""genius"", devlaued, and stupid. That just about sums up Vodafail.


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20305 Someone from VIC thinks vodafone is Majorly at 13 Dec 2011 09:59:10 AM
Mobile broadband never worked - cancelled, now still sending bill txt message. On vodafone with mobile also - whenever I call, drops out. I live 2kms from Melbourne city center, its such a bad service. The government should shut them down until they get their sh*t together.

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20304 Someone from WA thinks vodafone is New Services at 13 Dec 2011 09:57:59 AM
I am sure that all "3" customers have been getting the wonderful e-mails from Vodafone. They calim to have new networks, superior networks, better coverage etc. etc. etc. I got the e-mail yesterday............have had no network coverage since! What about spending the time and money on getting a network working to provide the service that we pay for rahter than more crap e-mails.

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20303 Someone from NSW thinks vodafone is they suck at 12 Dec 2011 09:45:10 PM
when someone tries to call me they cannot get threw 70% of the time even if the caller is in the same room (tested) always have bad reception most of the time 2 bars if im lucky maybe 3 but then i try 2 make a call and alwats drops to 1 or 2 bars max to top that off if im lucky enough to get threw to a call it drops out meaning i have 2 keep trying and spend more money each time i try

im considering changing tel Cos even tho i have been with voda for 5 yrars the service in the last to years is the worst


when are they going to fix there reception issues if they dont do it soon they there will be no more vodafone in AU because they will have no more customers left

They suck

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20302 Someone from NSW thinks vodafone is Badly at 12 Dec 2011 04:17:21 PM
Been on my plan for 4 weeks. Every time I make a call, the receiver can't hear me for the first ten seconds, the call totally drops out. Nightmare! Shocking! Shambles!

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20301 Someone from WA thinks vodafone is WOFTAM at 12 Dec 2011 04:16:01 PM
No service for 40% of overpriced 2-year contract. Can't get online/phone help; waste of time going into Rockingham store. 5 days of pain and frustration, and all data/phone allowance used up trying to unlock phone, additional $$ incurred buying more. Given wrong advice 3 times by VodaIndia. "Customer care"? oxymoron. This moron went to Virgin and hasn't looked back.

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20300 Someone from NSW thinks vodafone is Very bad reception at 12 Dec 2011 03:40:18 PM
Reception is always dropping out. Numerous complaints made to vodafone.
12 Dec 2011 05:09:17 PM: If you have already complained to VF the next step is the TIO, their on line form takes less than 10 minutes to complete.

VF then have 10 working days to respond to your complaint to work out a mutually agreed solution.

TIO contact details at the top of the page under the How To Complain tab at the top of the page..

Vodafail.com Moderation Team

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20299 Someone from QLD thinks vodafone is f.......king terriable at 12 Dec 2011 12:56:49 PM
transferred before end of contract due to poor service, shocking signal, customer service (whats that)and still want me to pay them.

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20298 Someone from NSW thinks vodafone is Extremely at 12 Dec 2011 10:42:40 AM
Vodafone made a 'human error' and marked my account as deceased - therefore barring my service. They said a lady had called up with my mobile number and pin and asked to transfer my account into their name. After being on hold for 5 mins, I was told they were working on numerous applications at the time and had mixed up my account with a deceased lady's account. Not happy Jan.

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20297 Someone from NSW thinks vodafone is Very bad at 11 Dec 2011 05:45:22 PM
Dropped out calls, no 3G, no service in Sydney CBD

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20296 Someone from QLD thinks vodafone is is in denial and so are it's employees at 11 Dec 2011 05:01:25 PM
I was helped by the advice on this site to get out of a contract with VF for supply of wireless internet, which did not work from day one. They conned me away from 3 with the promise of more data & faster speeds & it simply was total BS, it took 6 weeks to get a cancellation and refund after contacting TIO.

My dilemma now is that my better 1/2 & I have a very old deal with VF going back 15 years for mobile phones & we get loads of free stuff on a small monthly outlay but as it is an old plan it does not include all the modern stuff for smartphones. Our outgoing calls are rarely more than our included allowance & we have no problems communicating via sms for which we have a huge allowance. As well as that we have very reasonable international roaming with the deal as well as quite cheap international calls & free calls to any landline after 7pm, 6 days a week & all day Sunday. This has suited us well but now want to upgrade as the missus wants to keep in touch with family instantly via mms, email & Facebook etc.


We have decided to get into the real world & upgrade to some new whiz bang smart phones as well as a better deal for our current wireless supplier (Three 3), which will become VF again soon.

We are happy to go with any provider for 2 modern phones with full net access & all the bells & whistles as well as a deal for about 10GB of wireless internet access at a good enough connection to use skype.

VF has an adverising campaign here on the Gold Coast claiming all their problems are fixed & are offering attractive deals including keeping our existing account & adding an 'Internet Mobile Pack' at an attractive rate.

Problem is that I totally do not believe they can deliver what they claim & I don't want to go through the hoops with LARA & Mumbai ever again.

What I would like to ask you good people on here is: Has anybody switched from VF to another supplier for phone & mobile internet connections on the Gold Coast & been entirely happy with the service & if so could you tell me what company so I can make the switch?

Thanks in advance.

12 Dec 2011 04:49:37 PM: I think you have answered your own question.........with:

Problem is that I totally do not believe they can deliver what they claim & I don't want to go through the hoops with LARA & Mumbai ever again.

One bitten, twice shy?

I may be wrong but I live on the GC and I would never touch VF again, regardless of their claims.

Good luck whatever you decide to do!

Vodafail.com Moderation Team
14 Dec 2011 09:15:18 AM: Thanks for your input. It is just so very hard to believe that as of last week when I went into my local VF retail shop they are signing up people to new accounts on the shop floor & carrying on business with cheery staff extolling the virtues of their system & claiming it all works as advertised. Nearly fooled me again they were so sincere. How is this allowed to happen? Don't we have any laws against corporate fraud?

Very wise old saying - 'Once bitten twice shy'. Went to a social gathering last night & questioned anybody with a smartphone as to who they were with & did they have problems. Best positive reply came from a couple of grey nomads who have been all over the country & said that Telstra was the most expensive but as long as you were within 50km of any village in Australia that had at least one pub you could count on getting your calls, sms & email. Seems like a no brainer, especially as I can't even access my VF account online for the last 4 days because of technical difficulties!

This site is great.

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20295 Someone from QLD thinks vodafone is Extremely! at 11 Dec 2011 01:53:56 PM
Was put a plan in November, 2010 only to have the phone they gave me start playing up. I took it into the store and the unhelpful staff member told me it was their service that was also playing a major role in the failure. After I told them I need to have service due to several immediate issues, so she gave me a temporary phone which is still no use due to the fact Vodafone cannot supply a service!

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20294 Someone from VIC thinks vodafone is bloody shocking at 11 Dec 2011 01:43:34 PM
billing stupidity and the most obfuscating plans and rules ever. No 'like home' when travelling. Crap customer service- still waiting for a call back 7 days now! and dodgy coverage even in metro melbourne. Need I go on.....?
11 Dec 2011 02:30:05 PM: when vodafone cs reps tell you that they 'promise' to call you back, they NEVER call back...
11 Dec 2011 08:23:19 PM: i second that.

when they say "i'll call you back", they mean "i finish my shift in half an hour, once I go home this mess is somebody else's problem".

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20293 Someone from ACT thinks vodafone is YOYO at 11 Dec 2011 11:26:50 AM
One minute its great, the next minute its up and down, from 3 bars of 3G to nothing, and then something again? Some stability would be nice !

It was great a few months ago when the upgrades started happening, but its turning to shit again?

C'mon.... get it right!!!

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20291 Someone from ACT thinks vodafone is Lost phone! at 10 Dec 2011 09:16:58 PM
I canceled my iphone 4s through vodafone they still sent the phone out! i phoned up says to them they sent out a bag after 3 times of asking, I shipped the phone back with there bag through royal mail! month later i recieve a letter i owe them 500 pounds they havent recieved the phone! call them after getting passed on to every single person 6th person to help says they will phone me back! i dont want to be stuck with a 500 bill when i shipped the phone back for someone elses error? anyone help!!
11 Dec 2011 06:05:10 AM: Appears you are in the UK as you used the words Royal Mail and pounds.

You need to contact the UK ombudsman located on the link below to lodge a complaint:

http://www.ombudsman-services.org/communications.html

I presume it is the same process in the UK to Oz, lodge the complaint, VF contact you and mutally agree a resolution.

One other thing did you have a tracking order as proof of purchase if so check the Royal Mail tracking service to see the eventual destination of the phone.

Tracking service located here:

http://www.royalmail.com/track-trace

Good luck!!

Vodafail.com Moderation Team

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20290 Someone from NSW thinks vodafone is very at 10 Dec 2011 05:57:14 PM
my mobile broadband credit ran out today less than 24 hours after a recharge. I called and they credited 200GB to my account which had been 'taken off'. Yet I have a 300GB charge for yesterday which can't be explained. Technician said most likely something downloaded that I didn't know about. I checked. No downloads. Historically I use less than 10GB a day!

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20289 Someone from Somewhere else thinks vodafone is 250 out of 10 at 10 Dec 2011 05:47:42 PM
a mess which means altghough i am time poor i have to wait for ever to speak with someone who struggles , with english, with reason, with vodafhail products, peobably moonlight for some ambo service.

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20288 Someone from VIC thinks vodafone is Very at 10 Dec 2011 02:22:27 PM
I received a text from Vodafail asking me to call urgently to settle my bill. My usage was up as I had my phone on roaming. Despite my next bill being due on January 1, 2012, I was asked to cough up $450 on the spot to keep my account active. I did this as I cannot afford not to but felt bullied in to doing so. Once this contract is up I'm changing carriers. Customers who are with Vodafone long term are clearly dispensable.

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20287 Someone from NSW thinks vodafone is Very at 10 Dec 2011 11:42:39 AM
Support call to fix a discrepancy on my latest bill (overcharge by $120) results in the support guy muting me on hold for 15 minutes untill I lose it and hang up. Didn't once inform me of what he was doing! Pissed off cause I just signed my wife on to vodaphone for 2 years. Issue not resolved.

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20286 Someone from NSW thinks vodafone is Bad at 10 Dec 2011 01:29:56 AM
It takes me half hour to sign me in to my face book that's wi fi internet and mobile is another story I have to be in a special possition on my unit to get reception and times says only sms truly is voda fail

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20284 Someone from ACT thinks vodafone is network outage at 9 Dec 2011 10:37:55 PM
http://www.theage.com.au/victoria/network-outage-hits-vodafone-20111209-1on7j.html

Another Vodafail network outage. There's something new.

note that there are hardly any comments on vodafail.com since the outage began at 11am this morning - this may mean that remaining customers are completely used to having no service
10 Dec 2011 06:51:34 AM: Thanks for the link.

Now displayed on the Facebook page here:

http://www.facebook.com/pages/Can-we-find-1-million-people-who-will-never-use-Vodafone-again/172631736104243

Vodafail.com Moderation Team

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20283 Someone from QLD thinks vodafone is fail 850 mhz network at 9 Dec 2011 08:41:21 PM
Tried and tested Vodacrap 850 mhz network on the Gold Coast. New mobile spends so much time switching between 2100 mhz and 850 mhz network, battery drain massive. More dropouts and erratic reception, even no in building reception while been within 200 meters from a 850 mhz tower. Back to locking my brand new mobile to the very old 2G network, so much about Vodalies stronger 850 mhz network its a JOKE

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20282 Someone from NSW thinks vodafone is Comical at 9 Dec 2011 08:13:16 PM
I recently got out of my contract with Vodafone after the TIO got them to get in touch with me. They offered me their usual crap when i complained, i.e. sign up on a new iphone for 24 months because it will work better (which I didn't want and 'huh?' to the suggestion!), just wait a few months and see if it improves (?!?!?), try taking a pre-paid SIM from another provider and swap it over when you go to an area where you know you won't have signal (huh?!). After I complained to the TIO, their Resolutions team tried to call me but despite having 2 bars of signal, call completely bypassed the actual ringing bit and went straight to voicemail. I called them back from a landline. Oh the irony!
10 Dec 2011 06:56:09 AM: Well done for getting out of the contract.



Appears VF are trying new tricks to retain customers, the best one on your list is :



try taking a pre-paid SIM from another provider and swap it over when you go to an area where you know you won't have signal (huh?!)



Excellent!





Vodafail.com Moderation Team
15 Dec 2011 05:13:59 PM: They tried that one on me too

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20281 Someone from NSW thinks vodafone is coverage at 9 Dec 2011 04:15:50 PM
Winston Hills, just north of Parramatta hardly a non coverage area. Atleast 4 out of 10 calls have drop outs.

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20280 Someone from QLD thinks vodafone is very at 9 Dec 2011 03:38:17 PM
still waiting for a phone

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20279 Someone from SA thinks vodafone is number of blind spots at 9 Dec 2011 02:38:01 PM
I migrated to Vodafone from 3 when they promised a billion dollar upgrades happening and the coverage is good.No such thing
I will first complain to Vodafone and if no action/ will go to Ombudsmans office

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20278 Someone from QLD thinks vodafone is PORTING MY NUMBER TO TELSTRA at 9 Dec 2011 02:33:02 PM
I have been a loyal vodafone customer for 14 years. I moved to regional QLD and they have failed to provide good service. Calls dropping out, clients can't hear me, calls going to voicemail but my phone didn't even ring etc I HAVE HAD ENOUGH so i signed up to Telstra. I have been waiting 5 days for Vodafone to release my number to Telstra and i have been advised that it could take another week or so...at this rate i'm losing a considerable amount of money each day by not being able to make calls to customers. HELP

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20277 Someone from VIC thinks vodafone is NO CONNECTION at 9 Dec 2011 02:14:11 PM
I have full reception but everytime I call someone, I can hear them but they cant hear me! My phone has stopped ringing and all calls go to voicemail even though I have full reception! I have been with Vodafone for 4 years and I have had enough.
10 Dec 2011 05:12:56 AM: Thinking of not to transfer my-almost-ended contract from three to vodaphone. thought they have fixed their network.

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20275 Someone from NSW thinks vodafone is at 9 Dec 2011 12:29:40 PM
Just received my new iphone today even though I cancelled it 3 days ago. After waiting for the phone to arrive for 3 weeks I called customer service and was told there was a backlog of orders and they were out of stock. I told them I want the order cancelled, they told me it would take 48hrs to process. They sent me the phone anyway. I didn't know what it was and opened the box when it was delivered so now it's mine whether I like it or not. I decided then I would go ahead and activate it. Have been told since I am transferring from 3 to Vodafone I won't have service until perhaps Tuesday but they can't promise anything. What the!!!!!!!!!! This is not a good start to signing up with Vodafone. There is apparently a problem with the whole network. When I check the website it mentions nothing of a problem with the network today.

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20274 Someone from QLD thinks vodafone is EPIC fail at 9 Dec 2011 12:26:40 PM
we have changed from a 3 12 gb wifi to a vodaFAIL 12 gb but with a better deal as soon as we change we have no network and we also recieve a free 3 gb wifi but 3 gb is allot less than what we need for a family of 4 its ending up costing us more than the first 3 one and we are still paying for the $40 12 gb wifi that does not work!!!!!!! wtf

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20273 Someone from VIC thinks vodafone is Network issues at 9 Dec 2011 12:25:08 PM
I am having to work from home today due to being ill, first thing this morning unable to speak to work because they can't hear me, second can't speak to any of my customers because they can't hear me. Call Vodafone they can't hear me. So I go the store to be told they think there is an issue, I'm one of twenty people in the store complaining... Only the western suburbs seem to be affected, but not Laverton?!?!? They can't advise of a time for it to be fixed as they don't know if there is an issue, Vodafone you suck!

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20272 Someone from VIC thinks vodafone is Bad Coverage at 9 Dec 2011 11:27:47 AM
I have not been able to take or make calls for 2 days now. People ring but they can't hear me. I hear them just fine. Same if I ring people.

Vodafone insist they knew nothing about this issue until I rang even though there are 3 other people in this office having the same issue or they have a friend with the issue.

Actually, that's not true. The first Indian I spoke to told me there was an issue in Melbourne. The second one told me there are no known issues on the network. But he assured me, after some clicking on the keyboard, that my issue would be fixed in an hour.

If there is no issue then what is there to fix?

I want these arsehats to stop lieing to me. My contract expires end of this month and so does my time with them!
9 Dec 2011 12:10:58 PM: Hi, having the same problem on a blackberry. If I turn of 3G calls work OK, so must be something up with their 3G network.
9 Dec 2011 12:31:42 PM: That works I just tried it, however a bit static.

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20271 Someone from QLD thinks vodafone is BIG!! at 9 Dec 2011 10:29:07 AM
I live in Townsville North QLD. Vodafails has extremely limited coverage. I am unable to call people and people are unable to call me. Either the phone line drops out, I do not connect, they cannot hear me, or they just cannot call me.
My phone displays up to 3-4 bars of coverage but all the problems I have previously mentioned still happen. I have also logged complaints about this, but have proved useless.
Extremely dissapointed

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20270 Someone from QLD thinks vodafone is BIG!! at 9 Dec 2011 10:28:44 AM
I live in Townsville North QLD. Vodafails has extremely limited coverage. I am unable to call people and people are unable to call me. Either the phone line drops out, I do not connect, they cannot hear me, or they just cannot call me.
My phone displays up to 3-4 bars of coverage but all the problems I have previously mentioned still happen. I have also logged complaints about this, but have proved useless.
Extremely dissapointed
9 Dec 2011 02:44:23 PM: Hi, i'm in Townsville too. I called Vodafone and complained 3 times. Finally they cancelled both my contracts, one 5 months early and the other 7 months early. No cancellation fee and i don't have to return the phones. I live at 4812 so service should be good, but it's terrible. I have since signed up to an expensive telstra plan, however vodafone have failed to port my number over, said they're having technical difficulties. Could take another week - it's already been 1 week! Good luck.

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20269 Someone from NSW thinks vodafone is Infinite at 9 Dec 2011 10:18:22 AM
My BlackBerry 9700 bricked it (reboot issue) within warranty period and Vodaturds are refusing to repair/replace because it has a scratch on the casing... yes, a scratch on the casing that is completely unrelated to the bricked issue. It is Vodascam basically writing themselves a get out of jail free card. I have taken this is up with TIO.

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20268 Someone from VIC thinks vodafone is very fail at 8 Dec 2011 08:12:05 PM
Signed up with Telstra seven hours ago and am still waiting for my number to port out of Vodafone. Vodafone told the Telstra assistant that the port could take up to 2 weeks due to technical difficulties...

Also have a couple friends experiencing issues recharging their Vodafone Prepaid services as I write this.

9 Dec 2011 04:27:45 AM: 2 weeks to port a number that should only take 3 hours is completely ridiculous! Probably Vodafone can not handle the amount of people leaving their network, so they are slowing it down to snail pace... It took 6 days for me to port my number from Vodafone to Optus prepaid. Try calling Telstra after the 2nd or 3rd day and escalate the issue with their porting department. They will make porting your number a top priority but they may have to send another porting request. I've done this to Optus on a Saturday and by Monday afternoon my number was out of the RED (Voda) zone... :)
9 Dec 2011 04:37:26 AM: Also, don't bother calling Vodafone to ask how long it would take to port out your number from their network... CS reps will just tell you that the WHOLE porting system in Australia is down and that the fault is not with them... Typical Vodafone... I ported a number from Telstra to Optus yesterday and it took less than 5 minutes to transfer my number across...
9 Dec 2011 08:25:11 AM: i ported from TPG to telstra a couple of weeks ago, took 3 hours, wasn't too bad. 2 weeks is a bit beyond a joke. it is indeed typical vodafail.
9 Dec 2011 10:36:10 AM: FYI - Ported across at 9:30 this morning, so it took roughly 18 hours. Thanks for the suggestions though.

Cheers,
Original Poster.
9 Dec 2011 02:36:56 PM: I have been waiting 5 days to have my number ported from Vodafone to Telstra. They told me it could be another week or so. I've spoken to Telstra twice (yesterday and today) and they advised that they're waiting for Vodafone to release the number. I called Vodafone every day since Monday and they continue to say it's a techinical problem and they can't do anymore. Any suggestions?
9 Dec 2011 02:48:15 PM: good question, you could go to your state's administrative tribunal if you wanted to, but it can take 4 months to process an application with them and have the matter heard, so I don't think it will help. Unless Vodafail take longer than 4 months, ok maybe it could help :s

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20267 Someone from SA thinks vodafone is Regular problems with internet not working at 8 Dec 2011 06:57:20 PM
I have had both telstra prepaid and vodafone prepaid for year now. Not once have i had trouble with telstra internet but i often have trouble with vodafone internet not working. Someone told me that the top boss of vodafone is doing this to us because of his christian beliefs. Can someone please truthfully reassure me that this is just rumor and not gospel truth

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20266 Someone from WA thinks vodafone is OMG!! at 8 Dec 2011 03:55:29 PM
have not had 3G service since 9AM, it is now 3PM. 6 hours is ridiculous!! what the heck am i paying for ?!

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20265 Someone from WA thinks vodafone is CRAP! at 8 Dec 2011 02:43:02 PM
3G internet doesn't work on phone.. Voda SUCKS!!!!!
8 Dec 2011 03:57:43 PM: same here! have called support twice today, thinking it could of been my phone. only to find out its vodafone!! havn't been able to check emails, net banking! pretty much stuffed me today!
8 Dec 2011 04:23:09 PM: If you have tried to contact VF without a satisfactory resolution then the the next step is the TIO.

The TIO on line form takes less than 10 minutes to complete and VF have 10 working days to respond to your issue, VF have to contact you!

Why put up with a poor service?

TIO details found on the How To Complain tab at the top of the page.

Vodafail.com Moderation Team

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20264 Someone from SA thinks vodafone is Very-Fail Billing at 8 Dec 2011 02:30:01 PM
Does anyone know what the limits were for a $69 contract 2 years ago with an iPhone? Voda tells me my cap is $400 worth of calls & 1 Gb of data, I distinctly remember at least $600 of calls. I have at the last month of my forsaken contract been billed an additional $86 - after they said they would waive my fees for 2 mths. I SWEAR they have done something to my contract.... and/or are trying to find a way to make me pay for the last 2 mths.
I can't access my bill (it takes days to update) and they're system keeps failing when I call so no one will give me info.
Argh. I'm swapping to another carrier on Saturday (my contract ended yesterday yaaay!!)
8 Dec 2011 02:43:57 PM: Not sure about the $69 cap but I was on a $79 cap and I only received $400 and 1gig data about 2 years ago.
8 Dec 2011 03:06:19 PM: Ok... $400... I was sure its higher... I am also sure they've charged me for stuff I never used. I have NEVER gone over my limit. I have had charges for roaming (which I did) and premium SMS.... never $86!! :(
8 Dec 2011 03:57:41 PM: The exact limits of your plan should be on the contract your originally signed. Unfortunately if you cannot find it then it's hard to prove. If you think the charges are incorrect and they won't remove them then you can lodge a complaint with the TIO.

Vodafail.com Moderation Team

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20263 Someone from NSW thinks vodafone is E? at 8 Dec 2011 01:12:14 PM
I live in Tamworth and can't get 3G, all my phone constantly says is 'E'. Not to mention that i lose signal almost by walking past a tree.

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20262 Someone from NSW thinks vodafone is at 8 Dec 2011 12:20:56 PM
I was rescinded from my contract, i paid the final invoice and 6+ months on i still get an invoice, but saying i owe them -$26.00.
They can keep that $26, (from experience) the time, effort, stress, trying to translate Indian calls etc is not worth the $26 if id ever see it.
Imagine that, in this day and age, we are afraid to call and demand for what is ours.
Unbelievable vodafone
8 Dec 2011 01:09:56 PM: that's what their whole business strategy revolves around.
29 Dec 2011 06:28:43 PM: I WHOLEHEARTEDLY AGREE. THEY WEAR YOU DOWN. THEY THINK IT'S THEIR RIGHT TO HAVE THEIR HAND IN YOUR ACCOUNT FOR EVER

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20261 Someone from NSW thinks vodafone is Pathetic at 8 Dec 2011 11:28:13 AM
I have been a vodafone customer now for over 5 years. Only using cheap phones for most of the time with poor coverage, mostly none in my suburb. My suburb must be one of not too many that are part of the capital city and receive no signal.

Recently I was giving my 6 monthly blackspot report and the tech guru said that it was the phone this time not the carrier. He suggested I move from my nokia 6500 classic to a htc legend. The new 3g network was fully compatible and working well in my area. After much thought and reading some good review on cnet et. al. I went to the shop and signed up with this new phone for two years.

Not only was I taken hook, line and sinker, this crappy phone now spends more time frozen than anything else. It drops signal for no reason and txt messages take even longer that ever to send and receive.

Recently I went to Fiji for a wedding. I wanted my voicemail turned off and global roaming turned on. I was at Sydney International airport to see the staff at the kiosk there. After them turning me to the customer support crew(Indian Call Centre and Lara), it was supposedly turned on. On arrival at Fiji no network coverage at all, from Nadi to the coral coast, nothing. Upon return to Sydney I received voicemail notifications. When the next bill arrived I got charged for it. So I rang Vodafone and they would not withdraw the fees saying that I was overseas and I had my voicemail inbox turned on. I told them about the "customer service" at the airport and they had not changed a thing. My dad came with me to Fiji and he had the same result.

I was recently job hunting and missed four jobs because of poor network not receive voicemails. When a job finally comes up my bosses are so programmed to ring mobiles that when I was required for a shift I didn't make because I didn't know about it I was fired for failing to show for work.

VODAFONE IS COSTING ME MONEY AND WORK WHICH I NEED, FIX YOUR ISSUES.

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20260 Someone from NSW thinks vodafone is extreme!! at 8 Dec 2011 11:08:09 AM
VODAFONE DOESNT WORK!!!!! I have to go outside to make a call and i live in Sydney suburbs! The staff at vodafone really are pleasant, but they keep changing their story. "please understand, i am not lying to you...your service levels are excellent" (said in an indian accent of course. "its very true vodafone are experiencing issues during our upgrade, but your area is very good reception... oh, well it will be good at the end of this month.....next month....march 2012..... september 2012" and on and on it goes. They have suggested i can switch off 3g when i go inside a building and simply just turn it back on when i am outside...this may help they say. I am paying for a service which does not work. Coffs Harbour last week -zero service unless i walked to the top of a hill. Coffs that is, not lightning ridge!
This company is a joke! I notice if you call for a new service you connect to an aussie but as soon as you require assistance the call is diverted overseas. They try really hard and are most pleasant but sometimes very difficult to understand. VODAFONE I WANT MY MONEY BACK!! NOW!!!!!!!

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20259 Someone from WA thinks vodafone is NO 3G!! at 8 Dec 2011 10:50:51 AM
Why is there no 3G? Tried switching network on and off, phone on and off and reset settings as per customer call line suggested...no luck! Would be good if voda Au mentioned that there were issues and when they would be resolved. Prepaid = annoying! Grrrr!
8 Dec 2011 03:59:14 PM: no coverage on plan either! vodafail so much!

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20258 Someone from SA thinks vodafone is Vodafone is just pathetic at 8 Dec 2011 10:49:37 AM
Waited half an hour in store. None of the staff had worked there for more than a month. The speaker on my handset had stopped working. No one could give me any information about my warranty. I was told to call up tech support. Tech support couldn't hear me because my speaker had stopped working.
8 Dec 2011 02:42:52 PM: Oh noes. That sounds like one of those funny skits you see on TV. :(

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