26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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21031 Someone from ACT thinks vodafone is Criminal at 6 Mar 2012 05:42:39 PM
Known vodafone representatives are deleting posts on whirlpool (presumably) to hide them from regulators and the public.
6 Mar 2012 08:20:33 PM: moderators on this site do the same to voda employees who offer sensible solutions
7 Mar 2012 11:46:21 AM: Who wants a vodafone employee here anyway!
Go back to your own distorted Vodafone Community Website and deleted your own drivell!
7 Mar 2012 07:11:40 PM: in my experience the few times a VF employee does come on here they offer more sensible solutions than "GO TO THE TIO!!!!" which is all i hear here
7 Mar 2012 08:47:19 PM: @ 6 Mar 2012 08:20:33 PM: on the contrary, I think the mods do a bloody good job here, I have seen some of the responses from some of the Vodafone employees that usually end the sentence in moron, or retard or some such derogatory noun aimed at the poster. I have also seen sensible offerings, from one person in particular who was articulate and polite and genuinely tried to help the poster with the issue. The posts with the inflammatory name-calling is usually and swiftly removed, the others are left as help to the poster and others.
The mods also suggest that users contact Vodafone before resorting to the TIO, to work with Vodafone to solve the issue and then (and only then) to get the intervention of the TIO.
I don't have a problem with the moderation of this site and like I said earlier, I think they do a bloody good job!
7 Mar 2012 09:35:59 PM: so the employees who say something rude are swiftly removed, but posters can be racist rude, lie, exaggurate and bastardise the staff (to criticise the company is ok, but there is no reason to make sweeping general offensive statements) without a touch of moderation, that was the point i (the first commenter) was making
8 Mar 2012 05:38:10 AM: @ 7 Mar 2012 09:35:59 PM: Mate, you are now making the statement completely different, what you said in post 6 Mar 2012 08:20:33 PM was : moderators on this site do the same to voda employees who offer sensible solutions.
How on earth can you suggest now that what you really meant was in your post of 7 Mar 2012 09:35:59 PM ??
Am I supposed to be a mind reader?
8 Mar 2012 09:44:10 AM: @7 Mar 2012 09:35:59 you need to get a grip!
8 Mar 2012 12:15:34 PM: Vodafone employees need to get a grip on themselves and choke some sense into themselves.
This website was set up to assist disgruntled Vodafone Customers,not to assist Vodafone Staff Who come to this website disgruntled with the reality of a very badly run VodaNofone Network.
Spend some time at work,solving Vodadfone's woes,Vodafone employee!
Talk to Vittorio,CEO Vodafone of the world,or you could talk to Nigel,CEO Vodafone Australia.
Better still,you could go to the ACMA or to the ACCC and talk to them about your own disgraceful network.