26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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18293 Someone from QLD thinks vodafone is lost phone connecting at 4 Jun 2011 08:58:50 PM
I lost connection with my Phone also boardband.. it sure living hell.
I have no choice, but shut down vodafone take up with new sever..
it has stress so much... i could't even do email.... and make things worse... i had get into my car... make phone call.

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18292 Someone from VIC thinks vodafone is Too much money at 4 Jun 2011 08:25:40 PM
called my friend for 5 minutes it turned out to cost $10 in credit!

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18291 Someone from WA thinks vodafone is WTF at 4 Jun 2011 08:18:55 PM
We are paying hard earned cash for these services. Where the F*** are these services? I have not seen any so far....

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18290 Someone from WA thinks vodafone is fail badly at 4 Jun 2011 08:14:38 PM
Since switching to Vodafone 3G I started hating it. I don't use it too much, but every time I do it fails 9 out of 10. Can anything be done about these bastards?
5 Jun 2011 07:17:38 PM: I would recommend first contacting Vodafone to try to fix the matter, and when they don't fix it (which is highly likely), contact the Telecommunications Ombudsman at www.tio.com.au and then they can help you out :)

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18289 Someone from NSW thinks vodafone is Lay Down Sally FAIL at 4 Jun 2011 06:10:49 PM
All this time later and all these BS promises made.. and i still receive some of my texts 30 hrs late and voice messages 8 hours late. This is my last month on the plan, sayonara voda mofos i'm out of here!

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18286 Someone from VIC thinks vodafone is customer service at 4 Jun 2011 04:48:51 PM
Right i rang the call centre to tell them my recharge does not work then they said that i do not need to recharge as i have all ready got credit on my phone i said i can top up if i want to then they hung up on me so i will now be going back to the TIO i have had it with Vodafone's call centre's and the company i did not deserve to be treated like that

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18285 Someone from NSW thinks vodafone is I'm Getting Divorced ! at 4 Jun 2011 04:01:03 PM
Gosh..... Where do I start!
I've been married with Vodafail for 15 years.
I'm a self employed Mobile hands free technician,
Yesterday (one of many countless days)
a customer left a voice mail at 11.00am, I received the text at 5.00pm,,,,, Yeah great for business.
I would have full signal, my phone wouldn't ring and it would go straight to voice mail, so i dug deeper, and did a few tests of my own, if i was indoors with my phone on 3G, i rang my phone from a land line, 7 out of 10 calls would go straight to voice mail. if i turned 3G off and had it on GSM only, lookout my phone rang every time, so you can imagine how many business calls i lost in 15 years! I had to leave my phone on GSM only.
Id be talking on the phone with full signal strength in the car with cradle and external antenna and it would drop out. Not to mention receiving text messages days later.
Lara needs English lessons and so do the call centers in India.
Now lets talk about mobile Broadband,
I purchased a Mobile broadband USB stick, inside the box it says that 3G Broadband speeds of up to 14.4 Mbps LOL, I cant even get 1/10 of that speed,
in fact its about 600-800 Kbps! (is that dial up speed)? And that's with a strong 3G signal or HSDPA.
You can only take so much, my business suffered, and now its time for a divorce!
Kind Regards JB

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18284 Someone from VIC thinks vodafone is Mobile Broadband FAIL at 4 Jun 2011 01:01:11 PM
Mornington Peninsula: working from home and can't get past level one tech support for over 10 days now.
Bought new contract from pre paid hoping it was modem or sim anomaly but it was the network.
Keeps dropping from 3G to H then off all through the day and sometimes only gives a minute of signal.
It was previously ok..started on 21st May.

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18283 Someone from NSW thinks vodafone is disgusting at 4 Jun 2011 12:09:56 PM
I would like to know about the people on a pre-paid with vodafone?I have been with vodafone about 10years..about 3 years in new zealand where im from and stayed on vodafone when i came to australia in 2004 and have always been on a pre-paid as it suits me better but now since october 2010..i have had people ask me why my phone is switched off when they have tried to call me and its been on all the time and then when i make a call it comes up with no service and let alone txt's dont come through but it was the last straw when i was at work last week on night shift and a call didnt come through till much later with the caller saying my daughter was at the hospital (my partner had tried to ring me)now i should have been at the hospital much earlier but the caller said it came up with no service etc...and you can imagine how anyone would feel when told someone close has been taken to the hospital..I would like to know what vodafone will do for the ones on pre-paid and should not have to pay to have there phone unlocked or transferr there number to another service provider without paying..can anyone give me a answer or solution to this plze???thank you
4 Jun 2011 12:27:28 PM: Like a computer...a phone needs a reboot on a regular basis....all you need to do is switch it on and off....
4 Jun 2011 01:27:31 PM: you should get in touch with ACCAN cause they could use your story

http://accan.org.au/

hope your daughter is getting better =)

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18282 Someone from SA thinks vodafone is yep at 4 Jun 2011 02:32:45 AM
Anyone noticed how voicemail is schizophrenic these days since the new up(down)grade?

You've missed a call, whoever leaves a message. Voicemail calls you until you answer or until you call it, in order to listen. You save, delete or hang up & that was it. Now it calls you back after you delete to tell you have NO messages. Who's the head of vodafail IT? Mr Bean?

Just now & always in response to when I have something to say to them, another propaganda email arrives proclaiming how they are saving the world with their brilliance while nothing really changes. After a decade with vodafail, I'm aiming to go back to the telco I swore I'd never return to, telstra. You get what you pay for.





The
4 Jun 2011 01:35:29 PM: lol, This happened to me last night here in Tassie. I had a few calls come through that I did not answer, I got a text message to tell me I missed a call (I already know this as my phone notifies me of missed calls!, nothing new there) and then the voicemail. i deleted it, then voicemail kept calling me, I answer, it tells me I have no messages. This is just dumb! And I better not be being charged for their new text notification service. I want it back the way it was.

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18280 Someone from WA thinks vodafone is Epic at 3 Jun 2011 09:47:11 PM
I have been experiencing drop-outs mid phone calls, delays in sending and receiving texts, my reception totally disappearing for several minutes only to come back for a second and disappear again, connection error messages when trying to make calls when my reception bars are showing I have some reception, and my battery dying after only a few hours for several months now. I went into a Vodafone store and was given a new SIM card and told this would fix the problem. It didn't. I went into a Vodafone store again and spoke to someone at Customer Service when I asked to terminate my contract. The person on the phone told me I didn't need to terminate my contract and that he had a solutiong for me. He passed me on to a technician who changed my Network Settings in my phone. This made my reception issues WORSE! I have since contacted the TIO and within 15 minutes they emailed me saying they had forwarded my complaint on to Vodafone. It has now been over 72 hours since I contacted the TIO and I haven't heard a single thing from Vodafone. I just want out of my contract, and to be with a provider who can give me reception and a phone that works! :(
3 Jun 2011 10:28:33 PM: Do not worry.....you will definitely get a response from Vodafail in 10 business days - if not go back to the TIO with your original reference number - Vodafail get 'fined'more $ for not responding.

Easy.

Vodafail.com Moderation Team
4 Jun 2011 05:33:40 PM: Ok, thanks heaps! Vodafail itself is more prompt and helpful than Vodafail(/fone) :P I will be patient and wait it out :)
4 Jun 2011 08:40:16 PM: I am not totally sure of the amounts that telcos are 'fined'but I do know the longer they leave a complaint, the higher the 'fine'becomes in $ value.

It is in their (telcos) best interest ($) to get matters resolved as soon as possible.

Vodafail.com Moderation Team
5 Jun 2011 07:16:15 PM: Yeah, I can understand that; which is why I'm puzzled as to why Vodafone haven't contact me yet... Not even with a generic email to say they've heard from the TIO. But I just need to be patient. Am desperate to get out of my Vodafone contract and be with Optus :P Thanks for letting me know :) My fingers are crossed!
6 Jun 2011 08:08:47 AM: Vodafail, as a rule only, usually leave the complaint until day 9 or 10.

However some posters have reported a call the next day.........not totally sure what the criteria would be regarding the answering of TIO issues.

Vodafail.com Moderation Team
6 Jun 2011 04:07:19 PM: Hehe, well that's considerate of them. Good customer service! :P
Yeah, my friend who approached the TIO about similar issues received a generic email the following day, and that's been the only contact she's received so far. Maybe the same rule applies to responding to TIO issued complaints! ;)
6 Jun 2011 10:57:18 PM: Has your friend had their matter resolved?

Was the matter with Vodafail?

Vodafail.com Moderation Team

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18279 Someone from QLD thinks vodafone is Useless at 3 Jun 2011 08:56:42 PM
I want to know how they seem to pick every important phone call of mine for the call to drop.

I'm sure the billing department would be onto me quicksmart if I "dropped" on paying my bills.

If only Saddam was still here - he could tell us this is the fail of all fails
4 Jun 2011 12:03:11 AM: We dont have to worry about Saddam, because behind every vodafone contract comes a terrorist cell

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18278 Someone from Somewhere else thinks vodafone is Miserable B****strds at 3 Jun 2011 08:52:52 PM
I am 16,000 miles away in the UK trying to text a mate and offer her support though her illness and she doesn't get her messages for days/weeks - so she thinks I'm a totally uncaring twat. Thanks Vodafail x

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18277 Someone from QLD thinks vodafone is GIGANTIC!!!!!! at 3 Jun 2011 08:50:45 PM
I have just received the Building better network email and of course couldn't read it all. I clicked on the trouble viewing email button and of course it struggled to load. Typical fail from this bunch of cowboys!!!!!
Fantastic that they should tell us how good they are at fixing the problem without doing a thing.

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18276 Someone from QLD thinks vodafone is Appalling! at 3 Jun 2011 07:31:36 PM
I have just received the "Building a better, faster, stronger network" from vodafone.

It was not explained to me at the time I purchased my iphone and contract that vodafone actually operated a very poor network that needed so much upgrading. In fact the coverage maps that were shown to indicated that the network's performance was competitive.

So its actually frustrating to receive these emails from vodafone in which they pat themselves on the back regarding the great job they are doing to fix up the shoddy mess that they created in the first place. I am not going to congratulate them for doing what should never have needed to be done in the first place.

Based on vodafone's own figures, its taken them at least 5 months to upgrade 530 sites. They also say 550 "new" sites are now operating on 850MHz. How many of these "new" 850MHz sites are one of the 530 sites that have been upgraded? To reach their target of 2500 sites by December, conservatively they will need to upgrade 1650 sites in under 6 months. In other words, based on their current rate of progress, they are not going fast enough and they are not going to achieve their target.

Ridiculous! I deleted my last email from them. Did anyone keep theirs? I suspect after all the hype, they are not making much progress. I am going to keep this one so I can compare their rate of progress over the coming months.

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18275 Someone from NSW thinks vodafone is Sucks at 3 Jun 2011 05:05:14 PM
I live in NSW-2141. Most I get is 1-3 bar in my signal indicator in the phone and sometimes its none. Calls drop all the time. My parents live abroad and its so frustrating when they call me and the call terminates abruptly. People tells me that they get into my voicemail directly as if my phone is switched off.I think every vodafone customer should just sue these scumbags.Nobody should pay for such shitty service.

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18274 Someone from VIC thinks vodafone is Failed international Text at 3 Jun 2011 04:25:43 PM
I was sending messages to the united states and was wondering why i wasnt getting a reply. When i went to check my message status every message sent to the united states had failed turns out its a network error. I am unsure when the outage started but for me its been since the 17th May, sencond time i have called and was given a response was they do not know when it can be fixed and that i should try everyday. When i asked that if this drags on futher, i am concerned because im paying for a service that isnt working, i got a response of nothing much they can do.
3 Jun 2011 10:21:52 PM: There is something you can do..........contact the TIO, details at the top of the page in the How To Complain tab.

Vodafail then have 10 business days to respond to work to a mutually agreed resolution, in your case I presume end of contract.

Vodafail.com Moderation Team

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18273 Someone from ACT thinks vodafone is week OLD voice messages at 3 Jun 2011 04:12:26 PM
I just received 5 voice messages that were ALL over a week OLD! Needless to say The people leaving the messages (mostly business clients) are going to be pretty impressed I havent called them back!

So congratulations Vodafail, after again speaking to a number of different departments, no doubt located in various continents across throughout globe, but mainly India (I must say that the reception of those calls was good:/)
I am no closer to having any of my issues resloved and will be leaving VFAIL next week!
7 Jun 2011 02:50:56 PM: I had the same problem last week! Filed a complaint, someone called me and I missed the call. I tried calling back and apparently they had no record of my initial query! Only one year to go on my contract, cannot WAIT to get away from Vodafail!

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18272 Someone from VIC thinks vodafone is at 3 Jun 2011 04:05:37 PM
No reception at home, am loosing business.
Alot of cutting out and voice scrambling.
Many call drop outs

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18269 Someone from SA thinks vodafone is a failure to the network at 3 Jun 2011 02:29:08 PM
Well i signed up to voadfone back in perth was told coverage was wonderful that was b.s.Since being on their network ive had nothing but trouble and dropped calls missed calls even in my own house here.They are trying to say its from the insulation in my roof.Well funny that because it was happening outside in the backyard too.Also sms messagesd that i sent werent getting to people till up to 24 hours later or not at all i rang them again about this the excuse was oh the network must have been busy.Also internet acces is useless as well constant drop outs and unable to access sometimes at all,3rd world countries have better internet access than vodafone does.Since being onto the ombudsman plenty of times i had the contract cancelled but im still recieving bills from these morons and well im just throwing them in the bin and when a debt collector turns up im going to tell him to shove off vodafone is the most useless network out there...Im sure to tell other people that you are better off with someone else other than vodafone dodo network is better and has better coverage but i go into rural areas somethiem and trust noone even though they are expensive ive gone back to telstra...Vodafone should be ashamed of their network and also their customer service people they take ages to answer the phone and cant even speak english properly useless vodafone shame on you ....basically legally scamming people out of their money....utterly disgusted!!!!!!!!!!!!!!!

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18268 Someone from WA thinks vodafone is Very at 3 Jun 2011 01:11:54 PM
Today I went through a tunnel and vodafail dropped out. Come on VF pick up your game.
3 Jun 2011 03:23:50 PM: If it was a traffic tunnel...I am surprised you expected the signal to remain....all phones drop out in tunnels

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18267 Someone from WA thinks vodafone is Ripped OFF!!!! at 3 Jun 2011 12:06:42 PM
Droppped out calls, internet connection timing out, poor reception in all areas even the CBD, cant connect to the app store, extended periods of totally no reception, an absolutely disgraceful service, VODAFAIL SUX!!!!!

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18264 Someone from NSW thinks vodafone is When free is not free at 3 Jun 2011 10:59:14 AM
Cannot believe that after signing a contract for mobile broadband coverage at an added $10 pmonth with my phone plan Vodafone have no coverage for my street but my provider tells me that the broadband part of my package was actually free so I still get to pay the $10 p month for a service they cannot provide (apparently the $10 covers the usb stick) - bullshit!

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18263 Someone from NSW thinks vodafone is Massive Fail! at 3 Jun 2011 10:42:51 AM
Having problems with my voicemail. It's not alerting me when I have voicemails, so I don't realise they are there til weeks later. And now the last couple of voicemails I've checked, are faint and I can't hear a thing.

Now I've been on hold for 90 minutes!! Absolutely ridiculous, and Vodafone wonder why everyone hates them, sort it out!

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18262 Someone from VIC thinks vodafone is epic! at 3 Jun 2011 09:58:26 AM
both my wife and i have vodafail and as a joke we sometimes send each other messages (while both in the house) and most often it takes a day for the other to receive it.
also when trying to call i am diverted to her message bank right away as if the phone is out of service however it displays full service then the voice message is delivered a day or 2 later, epic fail

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18261 Someone from VIC thinks vodafone is list is longer than my arm at 3 Jun 2011 09:50:28 AM
Sick of getting my voicemail messages anywhere from 2-7 days later after they are left (bad when its a business phone)
Poor internet and email service, not to mention call drop outs!
This is a company that is full of enough hot air to effect global warming!
Vodafail is a joke!

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18260 Someone from NSW thinks vodafone is very at 3 Jun 2011 08:00:03 AM
Very bad reception in most areas internet is also VERY slow

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18259 Someone from NSW thinks vodafone is The biggest fail at 3 Jun 2011 06:38:40 AM
2 mobiles with vodafone, no reception, delay in loading pages, delay in voice mail and receiving SMS. 1 internet wireless....NEVER reception at night, very poor reception during day. WANT OUT OF MY CONTRACT ASAP
3 Jun 2011 09:51:06 AM: If you haven't already complained to Vodafone then do so and state that you want out. If they don't let you or want you to pay exit fees then go straight to the TIO. All the details are on the 'How to complain' page. Goodluck!

Vodafail.com Moderation Team

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18258 Someone from NSW thinks vodafone is voice mail/receving incoming calls at 2 Jun 2011 09:53:53 PM

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18256 Someone from VIC thinks vodafone is Triple FAIL!!! at 2 Jun 2011 08:52:59 PM
I can freely use the Internet any time of the day with next to know problems but I cannot send or receive texts for the last two days regardless of my location. When anybody calls my phone rings but I cannot hear a thing, when I attempt calls I don't even get as much as a dial tone!

When I bought my iPhone 4 it wasn't activated (something I was told to do myself on numerous occasions over a long weekend only to discover via the internet they are to do it for you) and I couldn't use it for the first four days it was in my possession.

I used to be able to send a text to vodafone to get updates on my Internet usage etc and I can no longer do that either.

I changed from optus for similar reasons and I am one hundred percent pissed off at vodafone an ready to chuck in my contract!!!!

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18255 Someone from VIC thinks vodafone is slow and frezze at 2 Jun 2011 08:52:18 PM

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18254 Someone from QLD thinks vodafone is Absolutely Hopeless at 2 Jun 2011 08:41:10 PM
I can't believe how hopeless and useless my Vodafone Broadband Connection is. More like Vodafone Skinnyband Unconnection. It seems to have got worse this last week. I often can't load pages, or do anything very much. It came as a shock to me that I couldn't get ADSL in my area, I come from NZ where we have a much better system. I thought coming to Australia would be the same or better. I will have to copy this post before trying to send it as if the page times out (and I expect it to) I will lose this post. The connection works ok until around 5.15pm, when everything turns to custard. I have spent at least an hour and a half since then just trying to load pages. I am really just venting my frustration and the uselessness of this system. Vodafone is a huge multi-national conglomerate, you'd think they'd be able to pull their finger out and at least give us a reasonable connection, instead of stealing out money every month for a almost non-existant service.

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18253 Someone from NSW thinks vodafone is Credit Card Rip Off at 2 Jun 2011 07:54:48 PM
Vodafail charged or Credit Card 5 times on the 5th of May for $149 UNAUTHORISED.. $745!!!
I am on a $19 cap. After phone calls to them... nothing! They denied it till I was nearly yelling down the phone line. They wanted me to send them our credit card details (as if!) and after emailing them an amended copy of our credit card statement... they lost it!!
I have only been with them for 3 months and am ready to change again.

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18252 Someone from WA thinks vodafone is Extreme lack of conection. Constanly droping out at 2 Jun 2011 06:50:24 PM
My vodaphone is my main business line. There have been many times in the last 2 months that I have had not incoming calls from customers for days at a time. I only find out when I next meet up with. I was offered a $10!! of my last bill. I ask you $10 lousy dollars when I am losing out on thousands.
Every time you go to make a call it quite often takes 3/4 times to even get a connection and I am in the Perth metro! I Have been with them for some years and these problems started about a year ago now. I have now just had enough. I am also feed up talking to and Indian call centre too.
Regards Rick Hewson
Allied Discount Tools
2 Jun 2011 06:58:11 PM: Sign up for the class action.. I'm self employed and lost business back in sept/oct/nov 2010. I hope to get some of the money back through the class action. Just google it. Hope this helps.

And the other thing is contact the TIO (again, google it) to get out if Vodafail give you any trouble.

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18251 Someone from NSW thinks vodafone is Very at 2 Jun 2011 06:24:09 PM
85 percent of my calls are dropped out...

A lot of people think I ignore them, but the fact is I never receive their text messages.

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18250 Someone from QLD thinks vodafone is Fail even for Three at 2 Jun 2011 04:38:23 PM
I have a three handset and naturally the stupid thing backs up to the vodafail network, not telstra like it used to. So naturally when I run out of three reception, my phone goes into fail mode and uses vodafail, naturally this is worse cause my phone THINKS its possible to use it BUT it keeps cutting out.
VODAFAIL where ever you are!!!!!

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18249 Someone from NSW thinks vodafone is RUBBISH! at 2 Jun 2011 03:56:24 PM
I am with 3 and they convinced me to go to Vodafone with a pretty good deal. i accepted. I ordered an iphone 4 in white. I confirmed my address several times in the call and had it sent to my work so i would be there to sign for it. I ordered on the Monday and it was delivered on the wednesday - Fantastic right? Wrong - mega voda fail. They sent it to the wrong address. They also let someone other than me sign for it. I cannot find the address that they sent the phone to. I have walked up and down the street and asked locals and no one can find it. I dont believe the address even exists.

So I ring them - ask that they cancel the phone and that I am able to go to a store to pick one up.
Apparently it takes them up to 48 hours to cancel the service - then it will take them 5-7 business days to send another. They advised me that I cant speed up the process as this is normal procedure. Maybe so but it isnt normal procedure to give my phone to someone else so i figured we would be able to resolve the matter.

I was told someone would ring me back as i was not happy. i waited for 3 hours so I rang back. This time they told me the phone had been listed as missing and that they were posting one out to the wrong address still. I confirmed i wasnt happy to wait 9 business days and that i wanted to pick one up in store. She said she would get back to me. Then i got a call confirming my postal address but thats it - she said she was only confirming details and coudlnt help me any further.

another few hours pass again and i hear nothing. i ring and ask that a manager gives me a call - i was told it would take 1-2 hours. I asked if that would be 1 or 2 hours and she couldnt tell me.

I am very concerned that someone else has my phone and my personal details.
I am equally concerned that Vodafail arent willing to try and resolve this problem after monumentally stuffing up.

I am quickly running out of patience and am very close to contacting the ombudsman and taking my business elsewhere.

VODAFAIL!

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18248 Someone from ACT thinks vodafone is Very at 2 Jun 2011 03:21:24 PM
Vodafail is trying to gag it's critics

http://www.google.com/hostednews/afp/article/ALeqM5iV8NALInN-yxc5c7UFaDLIJBPetA?docId=CNG.3fe18ab5af9d3cb2bd07a5efa1d18035.f1

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18247 Someone from QLD thinks vodafone is Absurd at 2 Jun 2011 10:48:28 AM
really? someone responds to my email complaint by calling me, asking me what the problem was (that was detailed in the email) and then putting me on hold until I give up. Really?? That's the solution??

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18246 Someone from QLD thinks vodafone is Cap Plan at 2 Jun 2011 10:37:54 AM
Have been charged extra money and was not advised that I had gone over my cap limit. $70 extra for just a few calls. o service where i work now so only can make calls 1 week out of every 3.

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18245 Someone from WA thinks vodafone is Can not recieve calls at 2 Jun 2011 10:32:24 AM
Can not recieve any calls on mobile, goes straight to message bank saying call could not be connected even thou iphone on with 3 bars!!!!!!!!!!!!!!!

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18244 Someone from QLD thinks vodafone is Robina Reception at 2 Jun 2011 08:01:53 AM
WTF is the point of vodafone having a blog on there website when they just ignore questions in regards towers and reception issues in Robina. Twice I asked an yet no answer. Just recently they shut down my business numbers due to insult to the Australian public by using poor Mumbai staff who have very basic english skills. my business was offline for 17 hours. Vodafone is on my hate list which includes murderers,terrorist welcome aboard Vodafone. The only reason I haven't left them yet is because I know my business would be offline longer then 17 hours, because lets be truthful, they don't care. Why doesn't the CEO of Vodafone just realize he has no ability to run Vodafone anymore. Nothing has really changed reception, data, voice all crap. Why have Vodafone Blogs, Facebook, when it seems they can only answer simply request like how to turn on your mobile phone. There weekly Network updates do not provide accurate information. I have personally proven that on two occasions. The Gold Coast have suffered long enough with Vodafone's crappy service, they claim they updated towers around the Coast but still within the suburbs I still suffer with only 0-2 bars reception on two mobiles. Maybe they use field mice to generate minimal amount of power to run these towers. For a global company one is got to ask why do they act and perform with the education of Homer Simpson. For all of the millons of dollars the Australian public has injected into Vodafone all we get is a dear John letter from Nigel saying sorry we screwed up. If we can all think back when Vodafone blamed a software update on there Network problems in the begining, and then stating they sat on there hands while the Network was getting full, but yet all those millons of dollars weren't used to extend there network. One can only think that it was used as a marketing tool to put the brand name on everything they can think of in sports, so is Vodafone a Telco or is it an advertising company that just took us Australian's as fools to fuel there greed to take over the world with there symbol. Kind of reminds me of Hitler and the red Nazi symbol. mmmmmmmmmm?????
5 Jun 2011 12:16:31 AM: all i can say is the network was ok till the days when we talk to customer service in another country, to foreign people who cant speak english and most of the time do not understand what we are saying, we should employ aussies that can talk our lingo and understand what problems we are having and not give us a feeling that we are 4th class citizens with a 5th class network, CEO VODAFONE ARE YOU STUPID ?. i am vodagoing when the vodaCONtract is finished. I now see THREE STORES replaced with VODAFOONE in most WESTFIELD SHOPPING CENTRE COMPLEXES. I HOPE VO-DOH-DOH-FAIL will one day see that, we the customers are always right and will go elsewhere and will never comeback.
8 Jun 2011 11:11:40 PM: why does vodafone have such a problem understanding that we ARE NOT HAPPY with the network, it was reliable up to around 20 months ago and then the reception/internet/dropouts/no coverage in places where there was and has not ever come back with coverage in the same area. we have better things other than complain, SO LISTEN TO US NIGEL. NOT HAPPY NIGEL

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18242 Someone from NSW thinks vodafone is at 1 Jun 2011 11:31:11 PM
MY INTERNET NEVER EVER WORKS!! EFFING OVER THIS! BULLSHIT!

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18241 Someone from NSW thinks vodafone is at 1 Jun 2011 06:21:46 PM
watch Today Tonight Sydney Australia - 6.30pm...re-mobile phones... pros and cons... our business has lost business deals due to our service provider... hope this interests you. kind regards.

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18240 Someone from NSW thinks vodafone is at 1 Jun 2011 06:19:46 PM
We live in Lismore NSW, the major city on the Far North Coast. Our house is fifty mts from a major through road but because we are below the hill line on the north/north east ridges of the city our recepion is extremely poor. We can only receive an intermittent reception if we stand out on one part of our balcony. We have three vodafone phones in the family, one being our 16 yr old son, who lives through his phone, and pretty well have no coverage to speak of. I am sure many other vodafone users would have the same issue as a major part of Lismore is built on this side of the hill.

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18239 Someone from NSW thinks vodafone is VERY at 1 Jun 2011 06:16:20 PM
I have 2 iPhone 4's with vodafone and when I am with my partner at his house the reception is fine but I have trouble connecting to the internet and even though we have wifi the phone keeps dropping off the wifi connection even though the laptop has wifi still. Before i joined vodafone I checked to make sure that I could get reception in my area as sometimes we have trouble with other companies. I checked and it said it was perfect reception with a big smiley face so we willingly joined . Then i get back to my house and I have nothing but call failed over and over again when I can finally make a call It goes distorted and then drops out again. I rang to complain to vodafone and the call centre operator was even getting annoyed with my poor line and the phone cutting out and them having to call me back over and over again. Other family members of mine are with the 3 network which shares the same towers as vodafone and as wel all know they are not linked. My sister can change from 3 to vodafone with out having to cancel her contract but when I asked if i could go from vodafone to 3 I was told it was not possible and i would have to pay out my contract and sign up with 3. I did not want to do that because I dont see why I should pay for something that I can not use. I have asked them for a reduced plan and told them I was not paying extra for the phone as I was lied to and told that I could use vodafone freely and they told me it was not possible. I asked if they could reduce my bill for this month as I have not been able to make calls and 8 out of 10 messages fail and i end up deleting them and not bothered to send a message at all and they still rejected that as well. I feel that if something does not happen soon and vodafone can not come to the party and start looking after a customer better than what they are then I will be forced to contact the telecommunication ombudsmen and see if they can take this further as my attempts to talk to a manager with in complaints is never followed through.
I dont understand if you are one day late paying your bill they cut your service but they can not provide a service for them to bill you on!

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18238 Someone from NSW thinks vodafone is Beware of Telstra Boardband Mobile plan at 1 Jun 2011 05:38:28 PM
All,

I have a boardband wireless plan (actually a business plan), 3G data allowance per month, no up front, thought I had a good plan but I used it up in less than 12 days, any thing after that is calculated by Megabyte, like a few minutes would clog your heart pain of up to $50 or above. My last bill ends up $350. So I was shock. I could get TPG unlimited for $35 dollars.
So I didn't pay the Telstra bill, Telstra flings shxt on my face and suspend, then cancelled my service and requesting payment for the total 24 months fee of $880 dollars. I rang them Billing, rang them Credit Management, rang them Customer Service, try to get my service back by paying the overdue amount without paying the full 24 month plan. They say no way, no exception, I have to pay all 24 month now before I could get my service back. They say the service is qanranteed and is now threaten to report me to the credit agent.

1/ I want to know if any one of you have similar experience with Telstra?
2/ Is there anything I can do about it?

Also to warn potential future customers to be very careful of choosing your plan with Telstra and the fine prints.

Lossing hope , where is the star in Telstra?
3 Jun 2011 10:42:23 PM: its called VODAfail, not TELSTRAfail
4 Jun 2011 08:50:22 AM: @ 4 Jun 2011 12:42:23 AM See post 18236.

Vodafail.com Moderation Team
23 Jun 2011 10:27:20 PM: haha. you wouldn't have that problem with vodafail, as the device wouldnt have connected in the first place!

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18237 Someone from NSW thinks vodafone is Carlton near corner of Park and Price Highway Boardband Coverage56k modem speed at 1 Jun 2011 05:26:33 PM
Lucky to have 56k modem speed if any at all. Is it the hill behind my house? Can Vodafone add another tranmitter there on top of the hill. Not acceptable. Vodafone do something about this please!

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18236 Someone from NSW thinks vodafone is Be Fair to Vodafone, can I complain other carriers here? at 1 Jun 2011 05:22:32 PM
Is it OK to say my pain with Telstra?
2 Jun 2011 05:55:45 AM: Go for it!

Vodafail.com Moderation Team

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18235 Someone from NSW thinks vodafone is terribly at 1 Jun 2011 03:48:18 PM
15 Jun 2011 08:38:53 PM: wow!!!! thank god i read this message before actually claim this so to speak good charitable offer! guess what? my connection both on my wireless and mobile phone are getting worse everyday! i am seriously thinking of moving on to another provider... i now realise its better to pay more for quality service then being ripped off for mediocre provision! thank you Voda

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18234 Someone from NSW thinks vodafone is D- at 1 Jun 2011 02:18:34 PM
No coverage

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18233 Someone from ACT thinks vodafone is Disgusting!! at 1 Jun 2011 12:06:55 PM
Continual problems with my handset and service, I wanted out of my contract. I was on the phone for hours on end with vodafone to get the issue resolved. Vodafone are only interested in lining their pockets and have no regard for how their customers suffer when they fail to deliver on their promise of service.

Inconsistency in information provided to customers from them is another issue.

Now I'm switching to Telsta to save myself the headache, I only hope they are not as dissapointing.


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18232 Someone from NSW thinks vodafone is at 1 Jun 2011 11:58:02 AM
Calls continually drop out in my area, one minuite i have connectivity and the next I am talking to myself!!

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18231 Someone from NSW thinks vodafone is poor reception, no 3g connection at 1 Jun 2011 11:25:31 AM
my wife and i signed up with vodafone over a month ago and we seem not to get reception in our own home or work. we are based in sydney. when we signed up orginally with three, we were told that it was the same company and we would not have any problems with network at all. business as usual. how wrong were they

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18230 Someone from QLD thinks vodafone is Disgusting at 1 Jun 2011 10:56:19 AM
I recently cancelled my mobile service with Vodafone, but continued my $49.95/month 5GB broadband connection. I recently received a bill to the total of $10,208.03 for 'plan adjustments'. I phoned to find out what the issue is, and after a week a being told 'we are still investigating' I have reached an end to the frustration, opting to vent on this site.
Clearly another Vodafone FAIL.

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18229 Someone from WA thinks vodafone is Can they get any worse? at 1 Jun 2011 09:26:48 AM
have had 2 x phones with Vodafone since emigrating here in Aug 2008. Before we leave city limits we get no service on phones (emergency calls only). Went into their Murray Street shop and complained approx 6 weeks ago. They assured me it would be looked at. To date have heard nothing. In the meantime they have no problem in taking their money every month.

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18228 Someone from NSW thinks vodafone is Email issues at 1 Jun 2011 05:48:56 AM
Get this one!! iPhone 3G - Vodafail phone service, Optus as my ISP for email etc. Suddenly I have email issues ... can receive OK from Optus ... do you think I can send email through the Vodafail servers? Goto Vodafail shop at Wfield Bondi Jnct and they say "We have issues with email on iPhones to Telstra and Optus"!!! Can you believe it ... Vodafail customers cannot send emails from their iPhone to the TWO LARGEST ISPs in AUSTRALIA. THis company is a total JOKE.

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18227 Someone from WA thinks vodafone is calls can't get through at 31 May 2011 09:25:03 PM
My wife and I signed up for a vodafone accopunt last year on the pretext of free vodafone to vodafone calls. Tell you what, most of the time, I can't get through to my wife because the message says that her phone is off. But that's not true, because her phone is never off and she never got any calls. I would say I could get through about 50% of the time. Moreover, I can never get service to surf the net on my phone. Might as well stay in the office and get T1 broadband. Absolute vodafail. Good sales people in the shops, lousy call centre, worst network.
1 Jun 2011 04:17:50 AM:

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18226 Someone from NSW thinks vodafone is Horrible at 31 May 2011 07:50:05 PM
I finally received a very important SMS about 5 days later!!!! WTF!!!!!!!!!

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18221 Someone from VIC thinks vodafone is Nuclear at 31 May 2011 05:02:27 PM
Wife and I been with this ridiculous telco for 21 months - counting down the last 3 months to go to the only usable network in Australia. Just called India to try to get out of the contract. "I am so sorry for the inconvenience..." "stop", I said. "Listen - one purpose of call - can we get out now". Transfer to a specialist... checked network coverage in our area - it's perfect, of course - stupid me. In the end... nope, must wait to end of conttract.
VODAFONE... GET FARKED.
1 Jun 2011 04:19:29 AM: A complaint to the T.I.O. should get you out.

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18220 Someone from QLD thinks vodafone is Voda=retards at 31 May 2011 04:21:23 PM
Takes literally 2min to open up any website in Brissie, how can they still hold a telecommunications license or keep people on a contract when they can't actually provide a service?

honestly are we Aussies as a nation this fucking dumb or wtf ?!?! this company is screwing us ... actually they are raping us

wtf i really want the gov to step in and take their license away
1 Jun 2011 03:36:53 AM: There needs to be a solid push to force Governments to do their bloody job and act. Vodafone is clearly struggling to provide an acceptable level of service to its existing customer base with continued network, bandwidth and coverage issues in urban areas. They need to have their telecommunications license suspended, preventing them from signing up new customers until their existing issues are resolved. If you own a taxi or a bus, if it's pulled up by transport and a defect found, it's put off the road until the defect is fixed. Likewise, telecommunications infrastructure is not a toy, but an essential service people and business rely on, yet we have no such regulations for telcos to have a minimum standard, or level of service.

These kinds of problems will only increase with the number of smartphones being used increasing steadily. There seems to be this Aussie mind-set that you can just keep on raking in the dollars, get more customers, make more profit without expanding infrastructure along with customer growth. The Aussie way of life isn't just restricted to telcos, particularly Vodafone and Optus, but Governments as well. The population grows, and along with it, the revenue base from direct and indirect taxes, yet investment back into infrastructure, such as roads, hospitals, electricity grid capacity and such lags way behind. What is is about Australia? Is this place just retarded, inhabited by morons or something? Must be, try to get a tradesman to arrive on time, for example. Seems to be the case when governments then make promises, break them, and still get re-elected (with one notable exception being the last NSW state election, a slight glimmer of hope Aussies might be waking up to reality, wither that or multiculturism is raising the state's IQ since the vast majority of immigrants arrive through Sydney).
3 Jun 2011 11:24:28 PM: @ 1 Jun 2011 03:36:53 AM:

Mate, you are a knob.

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18219 Someone from NSW thinks vodafone is at 31 May 2011 04:13:27 PM
As a tradesman my phone is just as important as any other tool I carry. But today was totally useless for several hours, I couldn't use the Internet or my net banking make or receive calls or send and receive txt.

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18218 Someone from NSW thinks vodafone is Disgusting on a scale of 1 to 10 - VODAFAIL is a scale of 1000 HIROSHIMA BOMBS at 31 May 2011 04:06:57 PM
I have been with VODAFAIL for 2 years because I was in a contract. Always paid my bills on time. Then after I paid my November 2011 bill of $129.89, the December bill appeared with outstanding amount of $129.89 + December normal charge. I disputed the amount, rang them, went on merry go around for it seems like forever, got transferred from department to department and having to give my details AGAIN AND AGAIN, at the end I was told to go to VHA store with my prove of payment.

So I went to the store and spoke with a lady who tried to sort out my issue (again over the phone with VHA 'international' call center.
She said the issue will be resolved in the next 24 hours, if there's any issue they'd contact me. They NEVER DID.... until the bill of January arrive with the same outstanding amount. So I keep complaining every single month and was promised the same thing EVERY SINGLE F*CKING MONTH.

And I started getting phone calls about the outstanding amount and got harassed and was asked to pay. EVERY TIME, I have to explain the situation to them AGAIN AND AGAIN.

Then my phone got barred in MAY. (yes this thing goes on for ages) I rang them, and after waiting for 30 minutes all they said (with Indian accent) was.. well, we cannot allocate your payment and if you're not going to pay for it now I cannot un-bar your phone... you freaking kidding me right?? I gave my prove of payment to you like every single time I called, every single time I visited the store, every single f*cking month.

I got so angry with the phone calls asking me to pay, no receptions, poor 3G signal, trying to complain but going no where, and now my PHONE IS NOT WORKING because VODAFAIL BARRED IT. Better yet, they treated me like a non-paying customer and it is a disgrace!!!

I ended up lodging a formal complaint to TIO yesterday. So we see how it goes.

In a nut shell, VODAFAIL has FAILED miserably in servicing their customer, their call centre is a TOTAL JOKE, and their staff is soooo inadequate to handle problems. Now their networks is getting worse and worse everytime with signal dropping in and out, it's ridiculous.



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18216 Someone from NSW thinks vodafone is Joke at 31 May 2011 02:35:38 PM
I was\am with Three on a plan. I had a call on Saturday from Vodaphone saying that they now owned Three and I had 6 months left on two of my phones on contract and therefore I was entitled to change my phones. I wasn't really interested but the rep said I could have a HTC Legend and if I selected a Nokia as the other phone they would throw in a wireless dongle with 1Gb a month download free plus the new pan had more calls, unlimited calls between Vodaphone and Three mobiles etc. As I was already paying for a dongle then I thought yes why not and went through all the T&C's on the phone and agreed. Got a call from them this morning saying that sorry the rep didn't explain things properly and I wasn't entitled to the phones in question and that they "would" provide (without any charges)2 Nokia's as compensation for the stuff up. I replied that no the agreement I made and was for the HTC and the Nokia with dongle and this what was no doubt recorded. I thought that this agreement was legally binding and therefore they had to provide what was agreed by both parties. When my current plan ends am I going to renew? Do they understand that it's a lot cheaper to retain a customer than to find a new one?

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18214 Someone from NSW thinks vodafone is Horrifying at 31 May 2011 02:02:30 PM
The complaints process is systemmically flawed -if you complain online a person will call you and try to connect you to a Customer Service person(eventually) -that person will claim that the online bonus dollar redemption service is fixed but they must be well aware it is not-I tried it while speaking to the person from Customer Service and verified that Vodafone either has no idea what is going on or is deliberately incorrect in status updates.This has been going on for weeks!!!

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18213 Someone from VIC thinks vodafone is broadband at 31 May 2011 01:35:30 PM
dropping out every 20 min joke 5 months of this going to dodo hope it works........

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18212 Someone from VIC thinks vodafone is failed at 31 May 2011 01:08:51 PM
no 3g data

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18211 Someone from QLD thinks vodafone is Absolutely Pathetic at 31 May 2011 01:04:58 PM
No 3G service in Robina, this is absolutely pathetic, doing a SendOutCards presentation to a couple of very important prospects, how embarrassing for Vodafone, one of my prospects saved the day pulling out an oversized Telstra NextG USB stick, back up and running. He said he wouldn't use Vodafone even if they paid him, it's the most pathetic network of them all.
1 Jun 2011 03:53:54 AM: posted yesterday service was restored around 5:45pm - about 5 hours later. Why was there a need to remove that post? People visiting the website deserve to know the truth rather than reading about network issues and outages and nothing about when service was restored. My Vodafone 3G's been working fine ever since, although I'm curious as to what caused the outage, especially considering I've been getting a solid 3-4 bars of coverage, now I'm getting a solid 2 bars of signal, occasionally dropping back briefly to a single bar. Had a big angry rant to Vodafone customer support yesterday, after waiting 6 minutes, first call got me nowhere, talking to some indian sounding person, second call I gave up after 10 min and waited until later before calling back and demanded to speak with a supervisor. Is their entire customer service center located in India or something? I basically pointed out to the supervisor that I would like a credit of some kind against my bill as a good-will gesture, she said she's not able to do that, I pointed out that I'm not a happy chappy and that I was angry as hell not having service for the best part of an entire afternoon, that I am a global networker, network marketer, have over 17'000 fans on my FB fan page (and gave her the FB page address), and unless I got some kind of credit against my account, I would do everything in my power to defame the company on the internet left right and center, my Facebook page being just the tip of the iceberg, with automated blog posts and such. I was put on hold for about two minutes, she said the best they can do is give a $60 credit against my account, and 4Gb has been added to my account.

Being Mr. Nice guy gets you nowhere. You have to push and shove hard and lay the cards on the table to get results.

As discussed credit of $60 has been applied to your account.The new amount on the invoice number:10600824** is $71.45
Regards,
Vodafone.

As discussed additiond 4GB of data has been added to your account today.

Regards,
Vodafone.


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18210 Someone from WA thinks vodafone is EPIC at 31 May 2011 01:04:26 PM
I have to go outside to make and answer calls because I can not get reception INSIDE the house. Who new some ceramic tiles and wooden beams could interfere with satellite technology! *&%^$*!!! I am sick and tired of the constant "Super Mega Drop-outs" as I call them and sometimes I don't get Voicemail notifications until THREE DAYS after the message has been left. *grumble grumble*

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18209 Someone from QLD thinks vodafone is 3G Down... AGAIN! at 31 May 2011 12:53:11 PM
No 3G coverage at the moment in Surfers Paradise... so so so so so sick and tired of having to switch my iPhone on and off just to use it! Also no Voicemail right now!
1 Jun 2011 03:58:39 AM: what time did service get restored to normal over in Surfers? Here at Robina it was back up around 5:45pm - posted same yesterday but the post was removed. Just curious, seems the outage wasn't a single base station or something but a wider issue. My daughter was over with a friend over at Bundall, she wasn't able to access Vodafone 3G for the best part of the afternoon either. An associate of mine living at Palm Beach said he had no problems in that area, reckons 3G was working "as usual"...

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18208 Someone from TAS thinks vodafone is no data at 31 May 2011 12:44:25 PM
No 3g or any other data for the past 2hrs

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18206 Someone from SA thinks vodafone is Massive at 31 May 2011 12:29:50 PM
Cannot browse on Vodafone mobile broadband network due to DNS lookup failures.

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18205 Someone from VIC thinks vodafone is Useless at 31 May 2011 12:08:21 PM
for the last 30 mins I couldn't get any data connection so I restarted my phone and now it won't even connect to the vodafone network i.e. no phone service either. Freaking useless!

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18204 Someone from NSW thinks vodafone is Network Signals at 31 May 2011 10:06:31 AM
I work in MASCOT, inner city suburbs between the citya and airport. About 4 to 6 times a day,I get a message from my Iphone that 'Network Selected NOT Available'. And on some occassion I would need to re boot my phone to be able to make a call. I guess this means I'm most likely not able to recieve a call either.

This started happening a fortnight ago and its really frustrating! I rang the customer service and ended up hanging up. Another crap service.

My contract expires at the end of 2011, Adios Vodafone and Ola Telstra or Optus for 2012
31 May 2011 11:36:00 AM: hi optus is worst then vodafone believe me

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18203 Someone from SA thinks vodafone is BAD at 31 May 2011 04:28:40 AM
I ported from 3 to Vodafone 9Apr. On 6May I received a message saying I was $85 odd over my limit. I phoned V/f. On 10May I found I was 196 off over and hadnt used the internet since 6 May when I got my excess message. They disconnected me from the internet - I agreed to it! I received my account for the month - $440 odd. How did it get to that. I havent used the internet in any way. Im on the Infinate plan and hardly getting any benefit from it. I only use texting/mms now and the mms sometimes can take up to 6 or 7hrs to get to the other end - Im only sending them to people in Aust. I get roaming a lot, get cut off on my calls (havent used that service for about 2wks now). Continually getting cut off a site and then it keeps reconnecting and reconnecting and reconnecting without getting anywhere. Ive contacted the Ombudsman and am trying to get in contact with the person from V/f, the last time on Mon, asking her to phone me on my landline when I got back from where I was staying. Didnt return my call so going back to Ombudsman. Im fed up with it. NEVER have I been billed so much. They had the gall to tell me on the 6Apr to increase my plan by 1Gb. The last time I called last Thur I think, I was told I had used 3Gb - where/how. How can you do that when you arent connected to the net? I only paid the $49 for the month because Im disputing the amount I am supposed to owe. I dont care what they say, Im NOT paying it. Under the circumstances, I feel they should spread that non existent usage across 2 months. Im fed up with the N8 freezing all the time, so am taking it back and going to demand a new phone. I will not have it sent in for repair. Its frozen about 4 or 5 times since Apr 9!

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18202 Someone from WA thinks vodafone is Bad at 31 May 2011 12:42:31 AM
I dont think i will never go with Vodaphone again and can't wait to change over to Telstra

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18201 Someone from NSW thinks vodafone is Extreme Fail at 30 May 2011 10:48:02 PM
8 days of customer service merry go round to resolve a mobile broadband and phone reception issue. Repeatedly told "I have escalated your problem", have been promised phone calls from their "network services team" and when they rang..." Sorry the deparment I need assistance from is closed, if only you had notified us 15 minutes earlier...." , I suppose the 6 days of repeated notification priot did not count?

So today on day nine after allegedly being "escalated again", today I asked if GOD was know dealing with the problem. the Response..."I am sure our resolutions team will resolve the issue to your satisfaction" They have sooo many alleged teams, except for one that actually works to fix problems.... so Today the problem was filed with the TIO.

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18200 Someone from NSW thinks vodafone is Very at 30 May 2011 09:46:59 PM
Apart from the continual 'no network' signal in my inner city area of Sydney (infrequent to no reception right in Darlinghurst Sydney if you can believe that ) continual dropouts and inability to use 3G along with late SMS messages, the piece that ticks me off is that Lara never seems to work efficiently and customer service, whilst continually repeating the company polished standard apology for every bloody thing yet not concerned one bit since earning rupees are all they are there for etc etc apart from all that I had my phone service barred THREE times in succession in one week on the back of SMS messages warning this simply because of an unusual spike in phone usage - due to two week overseas work trip where I had to use the phone. All owed monies are debited from my business account. It is a business phone and I have been with voda for 14 years yet as a CEO of a company I had to call and wait for customer care to refer the matter on to the technical dept for reconnection only to be disconnected again - three times around the merry go round I went. And does the Bangalore brigade really care? I think not since negotiating the complicated construct of Lara and getting to the right people makes me believe that every mental effort of the powers to be at VF is being suborned to device a customer call number guaranteeing a high attrition rate amongst callers out of pure frustration.
I really just want to know how I can get out of the current plan if at all possible because of poor service in every way.
31 May 2011 05:57:58 AM: You have tried to resolve the issue and have appeared to be unsuccessful, the next step is the TIO, takes about 10 minutes max to complete their on line form.

The TIO details found on the How To Complain tab at the top of the page.

Vodafail.com Moderation Team

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18199 Someone from QLD thinks vodafone is Beyond annoying now at 30 May 2011 09:20:27 PM
Every night after 9PM, my pre-paid internet drops every 5 minutes. It's beyond a joke now, I've had too many problems with this thing.

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18198 Someone from VIC thinks vodafone is absolutely pathetic at 30 May 2011 08:57:07 PM
I have just moved to Barwon Heads - 4/5 calls drop out, quite often have no service at all and most of the time I cannot connect to the server. This is absolutely disgusting

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18197 Someone from WA thinks vodafone is Fucking Fail at 30 May 2011 07:17:53 PM
I signed up with Vodafail not long after arriving in Perth. Im situated less than 1KM from the CBD and couldn't even use my iPhone for anything. Stupidly i also bought a Vodafail mobile broadband modem and credit. After many angry phone calls, emails and tweets ( all of which they replied with their stock standard bullshit - it must be your fault ) I switched to Telstra, perfect fucking reception everywhere everytime.

I sent a tweet to Vodafail telling them that i had fixed my problem by switching to Telstra and they replied that they were very happy that i resolved the issue. WTF

Vodafail - I hope your nuts are infested with the lice of 1000 dead camels and that you also have arms too short to scratch them with.

Eat Shit
31 May 2011 11:43:24 AM: lol kudos

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18196 Someone from QLD thinks vodafone is Very ATM at 30 May 2011 07:17:53 PM
I received a voice message 5 Days Late from a recruiter wanting to me to call about a job I applied for. I was VERY ANGRY when I realised how late the message was, and scared the recruiter would have left me out as I hadn't replied. It turns out today that I had missed out as they Hadn't heard back from me!
What do I get when I complain one month free ($45) WTF I say I want my chance at the job back!!!

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18195 Someone from NSW thinks vodafone is waste of money and time at 30 May 2011 06:50:06 PM
Let me begin by saying my VF phone service is fine. But my mobile broadband is hopeless. This week-end I couldn't even log into the Vf homepage to recharge my account. All I need to do was download an e-mail attachment. I ended up having to drive into uni to do it there. Again today ... could barely connect and wasted literally hours trying to retrieve some stuff I needed to work on. My wife had the car otherwise I would have driven in again. Have been sold something that doesn't work ... it's not too far off outright fraud IMO

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18194 Someone from SA thinks vodafone is Poor Reception 3G at 30 May 2011 06:42:55 PM
Having arrived from UK 12 months ago my partner and I set about obtaining a Mobile Phone Contract and both chose Vodafone. We both took up the 24 month iphone 3GS contract with 1GB data on a $79 cap plan + $10 insurance. Everything was relatively fine at our address in metro Adelaide. It was a weak 3G signal but a signal nonetheless. However a change of employment for us meant a house move to Mount Barker in the Adelaide Hills, about 40-50km from Adelaide. I have now found I have only an extremely slow Edge signal for data and an intermittent phone signal.
Since moving home three days ago, I have had 7 calls drop out mid call. Other problems have been that I can hear the caller but they cannot hear me. This is not a handset problem because if I drive back to Adelaide it's fine again. It's all very frustrating.
I spoke to Vodafone Customer Service who told me that the 3GS was not compatible in Mount Barker and that I would need to upgrade to an iPhone 4 at a cost of an extra $20 p/m + $384 final payment at the end of the contract for the cost of the new phone. Something to do with frequency on the 3GS.
I enquired about cancellation fees and they pretty much came back with a figure similar to what was remaining on my contract so I would have to be extremely foolish to pay that.
So seemingly I am now stuck with a contract with 1GB data I cannot access, and a 2G phone signal with intermittent call drop outs, at a total cost of $79 p/m until April 2012.
I have checked with the other networks like Optus and Telstra and they can guarantee a 3G signal.
I really wished I hadn't signed up to Vodafone, what seemed like a saving at the time, a $79 cap was very enticing, has now turned into a costly error.
I checked the Vodafone planned upgrades of the network and Mount Barker is not listed.

NOT HAPPY!!

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18193 Someone from WA thinks vodafone is Hypocrites at 30 May 2011 06:32:13 PM
Phone drops out at the most important times. Contacted Vodafail's customer service department which told me the that the phone works fine in my area, midway through the conversation....the phone drops out.

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18192 Someone from SA thinks vodafone is much fail at 30 May 2011 06:25:50 PM
25 voice mail messages came through in one hit that were from 5 days of messaging. i send mms and the people don't get them. my wife sent three mms to me within a 10 minute time period. i got one instantly. i got one an hour later and the last 7 hours later. there's more but i am just stating the obvious i think.

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18191 Someone from NSW thinks vodafone is So much fail. at 30 May 2011 06:19:10 PM
I work in the CBD in Sydney and network coverage here is SHIT. How can a major hub of telecommunications be so fucked?

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18190 Someone from TAS thinks vodafone is Virtually terminal at 30 May 2011 05:00:17 PM
1 Drop in Hobart 3G data performance since Oct 2010 has rendered the service redundant.
2 Promises of improvements several months ago have not taken place.
3 The more recent promise of improvements via the 850 band do not appear slated for Hobart.
4 A more reliable data service has been obtained.
5 The Vodaphone 3G service is not longer fit for the intended purpose and will be terminated
6 The phone service is not much better.

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18189 Someone from QLD thinks vodafone is Uber Fail to th Nth Degree at 30 May 2011 04:07:11 PM
My phone seems to fluctuate between barely there reception coverage to "Searching" and then there's the "No Network" message where the little bars ought to be.
Having a Smart Phone, the ability to access a data network has become increasingly necassary with the syncing of emails, etc and yet when the coverage is switched to "Roaming", often in the CBD or close surrounds of Brisban and Sydney, I am charged more for something I would consider a standard, not a privilege.
Representatives informed me that it's the fault of the phone, not the network yet this was never mentioned AT ALL when I renewed my contract over 12 months ago.
Besides, should they not be keeping up with the changing requirements of the industry and their customers, not belitlling us and telling us nothing can be done?!
I am now undertaking measures to get myself out of my contract which has several months left but one more week with these guys is far too long!

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18188 Someone from NSW thinks vodafone is at 30 May 2011 03:20:22 PM
I just received a stack of voicemails, from 5 days ago up til today, all in one go today! Whats going on there????

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18186 Someone from NSW thinks vodafone is failed at 30 May 2011 02:47:48 PM
house ploblems

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18184 Someone from QLD thinks vodafone is What Data??? at 30 May 2011 10:00:23 AM
I've just been billed $143.00 for date usage that I have definitely not accessed. On one day that I have apparently downloaded 8Mb of data in a 5 hour period I was on a boat fishing and my phone was back at the unit I was staying at. I didnt have the phone with me....how is it possible that I was downloading data. If this sort of thing is possible, they (Vodafail) can have their IP4 back and shove it up their collective arrongant arses. Back to basics for me

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18183 Someone from QLD thinks vodafone is VODAFAIL at 30 May 2011 12:41:28 AM
okay.. I am an international student from Asia. I came to Brisbane just before the flooding happened so thankly I managed to get a VODAFAIL (at that time I didn't know) prepaid SIM card and a phone... but for some reason, I could not activate my SIM through online activation system... then flooding happened and I had to evacuate... I was desperate to contact my parents to say that I am okay but this stupid activation system did not work by either internet or phone. I actually had to wait for another week to visit the Voda store to activate my SIM. The story does not end here. I live in Brisbane CBD but I've been constantly getting call drop outs, delayed messages, no reception, etc etc... Since, I am a prepaid customer, I didn't want to waste my time arguing with Vodafail so I just bought Optus phone..but seriously, this kinda sh$$ doesn't even happen in my original country. I mean how the heck the company like Vodafone is still doing the business and Australian legal system or watever is not enforcing any restrictions?? my girlfriend is using a Vodafone as well and once, she was billed $600. At that time, she and I just thought she used hell alot of calls but I will definitely tell her about all the stories told by many customers on this site... cheers

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18182 Someone from ACT thinks vodafone is Very at 29 May 2011 09:33:53 PM
No mess now, went with my Internet provider and their plan with another player. Got 3 times internet quantity, more calls for less and to top it off, the signal strength is better and battery lasts longer between charges.I get my sms in no time at all and my e-mail is on time not 3-10 hours later, internet is brilliant, what more can I say.Vodafail failed to provide service, took my money and ran, no refunds and to top it off did not get any of my plan money back, sorry they offered me $1.01 refund from a $60 advance payment, was only about a week into that monthly plan.

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18181 Someone from NSW thinks vodafone is shithouse at 29 May 2011 09:08:48 PM
i cringe when i see people in the vodafone shop signing up with this criminal organisation,i really hope there is a god so these people can answer to the devil

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18180 Someone from SA thinks vodafone is regularly drops out & slow at 29 May 2011 06:27:21 PM
I am trying to study and need reliable internet. Sadly I got vodaphone pre-paid with my new lap-top. Vodaphone lack of reliability makes my life very very hard. I cannot find a way to complain directly to vodaphone. Even though I am broke I am considering throwing away my prepaid vodaphone, wasting the $150 this lack of service cost me in the first place and start all over again with another provider.

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18179 Someone from NSW thinks vodafone is poor reception at 29 May 2011 03:34:17 PM
i live in east blaxland, and i my calls drop out virtualy every single time.

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18178 Someone from NSW thinks vodafone is CEO should be sacked at 29 May 2011 02:19:29 PM
Can anyone out there tell me why is Vodafone's signal/coverage so poor in the first place (and the same with "3" Mobile)... I just don't get it ! ! !...

The CEO needs to be sacked and the Australia Gov to ban this company (Vodafone Hutchison) from ever doing business here again.

A Law should be passed... IF THE PHONE COMPANY'S RECEPTION DROPS BELOW 3 BARS (within reason) THEN THAT COMPANY CAN NOT START UP A MOBILE COMPANY.
30 May 2011 10:54:54 AM: 3 bars.... Really?

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18177 Someone from QLD thinks vodafone is at 29 May 2011 09:50:32 AM
I changed from telstra to vodaphone on 24th May and have had little or no service more times than not at Redland Bay in less than one week than I've had in eleven years?
30 May 2011 02:11:51 AM: thats what you get for leaving telstra, I suggest you go crawling back to them even though vodafone problems are well known, Why did you sign up?
30 May 2011 12:53:26 PM: i agree are you that stupid to leave telstra? you must be,

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18176 Someone from NSW thinks vodafone is VERY at 28 May 2011 10:50:50 PM
As far as I'm concerned, all of this belongs with "3" "My3" "3Mobile" "three.com"(Vodafone Hutchison)also.

It took me (within a month of signing up) - Just two weeks to get out on my Phone contract.

Just a thought... perhaps this site could be named/call VODAFAIL 3STRANDED !

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