26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain

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10194 Someone from NSW thinks vodafone is Mobile Broadband NO COVERAGE! at 4 Jan 2011 06:04:37 AM
for the last few months I have not been able to use my mobile broadband at home which is in a "Standard Coverage" Area, I keep getting EDGE (which does not work - but was told is better or did not exist depending who I spoke to) and HUSPA - which is slow & rarely works as well. I try connecting to 3G but it changes instantly to one of the above. I'm having to pay $19 a month to keep my download allowance, which is now about 5.5GB's!
At least I'm not stuck in a contract, but I don't want to loose $150+ worth of download credit!

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10193 Someone from ACT thinks vodafone is at 4 Jan 2011 05:48:33 AM
It is absolutely right, you can't just port out or expect not to pay until the ACCC comes up with something themselves!

Graeme Samuels head of the ACCC has strongly advised this and has told everyone to be patient till they can get it worked out.

If you do just do it Veda Bay-corp/D&B will consider you completely in the wrong and your credit file will be screwed and they won't care a bit about the Vodafone factor
4 Jan 2011 09:09:28 AM: dodgy when vodafone staff are looking at this rather than resolving the on going issues - honestly, threats are not going to assist your cause, ACCC are investigating you on multiple fronts, in cluding the merge with # as it impacts Australian users, get on with sorting the isssues out, rather than trying to convert the uncovertable

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10192 Someone from NSW thinks vodafone is Transfer from PostPaid to PrePaid - no phone for 24hours at 4 Jan 2011 04:55:25 AM
My daughter left for a year in Spain. I called on the day she left and they said it would take two hours to transfer from PostPaid to Prepaid and then all I had to do was to reCharge the phone. After three hours I couldn't ring 1555 from the phone - another 45 mins and four department transfers later I was told that due to a technical glitch it would be 24 hours before the phone would be useable. Daughter left with her useless phone. Fail, Vodafone. As soon as this is working I will transfer this account to another carrier. There is absolutely no advantage to staying with Vodafone. And with three other Vodafone accounts, all of which are having an incredible number of failed calls, I will be seeking to transfer. My sister and her three accounts are also leaving Vodafone due to the frequency of failed calls and delay in reception of SMS messages.

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10191 Someone from NSW thinks vodafone is Internet will not activate on new iPhone 4 at 4 Jan 2011 04:11:13 AM
I purchased an iPhone 4 on 27.12.2010. Calls in and out work, however, I have not been able to access the internet and I signed up for the new Infinite 100 gb data plan per month - they are actually advertising it currently on TV.
I told Crazy Johns Central Coast NSW, that as an internet business owner it was critical for me to have mobile internet access. The only reason I moved from Optus was because the Optus shop had a 4 week wait for the iPhone.
We have spent hours on hold on the phone to Vodafone support......the first time 2hours and 15 minutes, only to be told by the third person we spoke with, that Vodafone Iphone support did not work after hours and someone would call back - they didn't.
We went back to the shop - they changed the sim card, the iPhone and still no internet. They were on hold for over an hour - and reactivated the account and still no internet.

The lack of professional, fair and reasonable after sales support is appalling.
If my business treated customers with such contempt we'd be out of business.
Vodafone - WAKE UP!!!!!!!!! Having a meeting with the CEO is fine.....but what is to come with it....A vote of No Confidence with the company in Australia - Vodafone as a carrier or the CEO's - just pathetic.
I've told the Manager at Crazy Johns that I feel sorry for her and her team having to tolerate it. So why does a dealer tolerate it????? and why would a dealer sell a product and service when there are sooooooo many unhappy customers due to the lack of delivery of the promised service - WAKE UP DEALERS - you will lose customers and they will NEVER return.
I am heading in to the shop soon to return the iPhone 4 purchased and cancelling the contract - because the service relative to the contract simply has never been delivered. End of story and thank you for this forum! Maybe you should be the new CEO when the current one is outsted! :)
4 Jan 2011 08:46:36 AM: 100gb per month? No phone plan exists like that. There's a $100 plan with 4gb, but that's as high as it goes with out data pack addons.

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10190 Someone from Somewhere else thinks vodafone is India _ Vadone is the same here at 4 Jan 2011 02:36:18 AM
Vodafone is the same here. Customer care puts you on hold with music which can last upto an hour. Charges are deducted for offers not taken and offers given when they were sought to be blocked in the first place. The matter was brough to the Attention of Sir James Bond Chairmanof the Group at UK but I guess even the wise men there are more worldly now. Its just silence that greets you from there.

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10189 Someone from NSW thinks vodafone is bad 3G data performance at 4 Jan 2011 01:44:57 AM
Well I heard from a very trusted source Vodafone is replacing the whole ailing Nokia (NSN) 2G/3G network with a Chinese vendor who was half the price of the NSN bid. How is paying less money going to bring on better quality..it is all about Vodofone shareholders maximizing profits not maximizing customer experience..

The only problem is it will take 12 to 18 months to replace the whole network so I suspect more pain to come for some time.... based on the Chinese vendor's performance Vodafone will either have the best network in 18 months or be back to where we are today... big gamble to take with a Chinese low cost vendor....

Everyone is focused on Vodafone but friends of mine had similar network failures on Optus with the whole mobile network down for hours three weeks ago who also have the same Nokia/NSN network...maybe Optus will be next to follow....

In the past the Australian Communications Authority would publish percentage % of dropped and failed 2G call benchmarks for all 4 carriers. Since the three carriers built their own 3G networks the Australian Communications Authority has not bothered to force the carriers to publish their % of dropped and failed 3G 'voice' AND 3G 'data' calls?? Australian Communications Authority it is your job to look after the public objectively!!

If Vodafone wants to keep blaming their customers by saying it could be a handset issue why doesn't Vodafone make the first move and do what used to be done on the old 2G network by publishing monthly the percentage of dropped and 'failed' attempt voice calls and percentage of dropped packets, average data throughput and average latency for mobile 3G data calls? Vodafone transparency is the best honesty rather than pushing propaganda to your employees that everything is OK and this is just a beat up via the media!!

The technology is there today to track your 3G data performance, suburb by suburb, state by state publish it and raise the bar to Telstra and Optus to match you in performance with your published data for all your customers to see!

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10188 Someone from NSW thinks vodafone is sweet & sour at 4 Jan 2011 01:36:57 AM
I sit here typing this post thinking about the good & the bad experiences I've had with Vodafone. So 1st the positive. I live in the Sydney Metro area.I've been with Voda & Nokia since 1992. In that time I've always had a reliable mobile phone service with them. I've paid my bills & the reception was mostly ok with only a few grey areas of poor signal strength. Went to Cobar a few times (far west about 7 hours drive)& absolutely zero signal. Part of the 6% & 132,000 people that don't get Voda service (that's left to Telstra).In 2008 I bought a new PC & went with Vodafone with a broadband modem. On occassions I have had the need to converse with customer service. Enter the much dreaded Indian call centres.The waits on hold have often been beyond belief? That recorded voice LARA soothingly saying "won't be much longer we're flat out at the moment"? Somewhat hard to take after being in the Queue for 65 minutes. Sometimes I would do Basil Fawlty pround, swearing at LARA in frustration. Eventually my problems were sorted. Then came BLACK Tuesday 7/12/2010. Internet OUTAGE?(although my mobile ph. service was fine?) Oh no, I've got to deal with that LARA again. In total I consumed over 7 hours of time = Tu/Wed/Th/Fr. Occasionally I got through only to be told just a small technical problem & all should be ok SOON? I later found out, via IT media, that Vodafone was changing over to another main network provider & had struck major technical difficulties. The SMALL problem only affected the Eastern Seaboard States of Australia. I.E. Qld.,NSW, Vict.& Tas. ONLY? Well by Friday I'd had enough & went to Allphones & signed up with Virgin Broadband (Optus network)for 12 mths. Same 8GB deal & same price $39pm = $468 pa. One vital difference is with excess usage charges. Vodafail charge (sneekily) 10c a KB. Only 10 cents one thinks, big deal. Not so if you go a GB or two over in any month, which I did in Oct. & Nov. 2010. Also keep in mind that on the 8GB plan = about $5pm/GB return to Vodafail. Well I remember gasping on the total bills for Oct.& Nov. of $484 incl.GST. This was more than my total normal 12 mth broadband bill. Difficult to accept but as it was in the contract I was obligated to pay it. In contrast Virgin charge $15GB for excess useage abt 1/7th of vodafails. Then fear crept into my mind as I had to try & contact Vodafail & LARA in India again. This was to cancel the Broadband service(the contract period had expired) Well, another hour of my life was consumed & their on hold music is crap, distorted & repetitious. With LARA constantly assuring me once more "won't be long ....etc". If I ever meet any Laras in real life I'm not sure how I'll react? No doubt the real live laras would all be nice girls? Anyway I get through to someone,hooray at last. After getting grilled about the problem (5 minutes)it's sorry wrong section. Next section same thing another grilling & on to another department.Then Jackpot someone authorised to make decisions. Their attitude changed on the fact that I was cancelling one account & could also flick the off contract ph. a/c too. Maybe a lot of cancels were happening that week? In the wash up I was sweetened up with the full waiving of the Oct./Nov broadband bill & I was put on a 12 month $29 cap plan. The waiving of the fees,I feel, compensates me for all the pain & suffering I went through with LARA etc. The Virgin/Optus broadband works better = stronger signal & my VODA phone is good now too. Other things I note. Vodafail have increased their call charges. For me the old was $1min. now $1.35min. On my old service the bill showed 1,000 minutes of voda2voda calls. I was ineligible as was not on qualifying plan? Vodafail forget about loyal long term customers? As market forces see better plans evolve = more GB I found I was on the lower shelf. 2 years ago I was on 5GB for $39 internet. Then they were offering new deals of 6GB for $39. It was only when I asked (via THAT LARA AGAIN) that they gave me an exta FREE GB/mth. They sent me back slapping emails about how generous they were. It was the same deal when they upped it to 8GB. What I'd like to see is some sought of credit system on the monthly allowance that factors in well below cap usage. Like last year in total I used around 45GB out of a total allowance of 96GB. Acually that underusage is a bonus to them as they can resell my unused, 51GB, space again & therefore get a double dip? Australians pay through the nose for mobile services? I'll certainly be looking at better deals in 12 months or so. As with a lot of things you don't know the true value of service until something goes wrong. 2 cases here,1 is recalls with cars & their CEOs refusing to admit there is a problem? 2. Vodafail Aust. CEO playing down problems. Like I saw no announcement from Vodafail about their broadband network had failed in December? CEO speak always tries to play down gross operating problems. I think Vodafails quest for extra profit (cheaper operating networks & 3rd rate 3rd world call centres) is the root cause of most the problems users are discussing here. More oversight & regulation is needed.

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10187 Someone from QLD thinks vodafone is FAIL! at 4 Jan 2011 12:36:23 AM
3 decided to bump me over to Voda with a good deal and were telling me that ii owuld get better coverage and so fourth. Ive had my mobile broadband activated for a 2 days now and my service has cut out probably between 10-20 times. In the 2 years i was with 3, this might have happened 5-6 times. I go to call them tonight at midnight to find i have to call during business hours. Im not pleased at all and someone will be explaining to me why the service is so crap tomorrow when i call. Very disappointed. :-(

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10186 Someone from VIC thinks vodafone is Unbelievably irritating at 4 Jan 2011 12:29:33 AM
I will write back with a more detailed account of my experiences with VF, but can I just say:


I am a singer and have a very clear speaking voice, with great diction, but somehow VF's automated nightmare of a system cannot understand a word I say.

GET RID OF IT!!!!!!!!!!
4 Jan 2011 09:01:09 AM: Ditto!!!!!

Lara Sucks!
4 Jan 2011 01:52:56 PM: Hi my name is Lara.... lol!
4 Jan 2011 03:12:06 PM: Haha I can only imagine what you must be going through.
5 Jan 2011 11:51:09 PM: Me here again....

I am thinking of recording a send up with my best "LARA" voice.

Hiiiiihh, I'm Laara, I'm here to help... *Simper*

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10185 Someone from NSW thinks vodafone is Rubbish at 3 Jan 2011 10:56:40 PM
On a prepaid account, the reception is poor. Massive dropouts, data on the ipad is non existent in many areas of Sydney.

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10184 Someone from NSW thinks vodafone is 6/10 at Present at 3 Jan 2011 10:10:48 PM
For about the last six months my top dollar plan (unlimited business cap)has sucked. Regular dropouts, also fails to connect altogether pretty regularly. When I have limited windows to make and or return calls this is very below the standard that I am actually paying for.
My bill will be paid in accordance with the level of service that I am being provided, ie: 60% service will result in 60% payment.
Money Talks Bullshit Walks...
3 Jan 2011 10:42:17 PM: Completely agree, it is your business and just as important your reputation that is suffering!!! Adding insult to injury is the far below par of Vodafone responsiveness to your problems!! Check out the 'How To Complain' tab at the top of the page...The TIO will no doubt be able to assist you out of your contract. Good luck and let us know what actions you are going to take!

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10183 Someone from ACT thinks vodafone is 2 months of fail at 3 Jan 2011 10:07:03 PM
I recently upgraded to a new iPhone 4 with Vodafone. This replaced my old iPhone 3G. I have been trying to get the iPhone 3G unlocked so that I can give the phone to my girlfriend since her Optus phone is starting to mess up... I am unable to do this on the internet, presumably because during the 2 years I had my iPhone 3G, the button broke, and it was sent off to Apple to get fixed. They sent me back a new handset (obviously with a different IMEI number) and the Voda site doesn't seem to recognise the new IMEI for unlocking. Irritating, but understandable right?


I have called them 4 times (each time eventually getting to someone, each time being told that it will be sent to the 'unlock team' and they'll get back to me within 10 working days), gone into a store (who emailed the unlock team and CC'd me in, and then the 'unlock team' 'escalated' that email by forwarding it onto someone else), obviously tried online AND called Apple. Apple are able to see that I had one phone, sent it back, and was sent a new phone. They are able to see that I am with Vodafone. They informed me that "the call has to come from the telco for us to unlock it". Why on earth can Apple see exactly what I need, but Vodafone simply can't make that call?! This doesn't really involve money (yet... Let's bet that when I finally do get the phone unlocked, they'll charge me the full unlock fee because I didn't use their online service) I still feel that it is a absolutely awful customer service.

To be honest, I haven't had too much trouble with the actual network, but that might be because I pretty much always use wireless... And when I do use 3G on the odd occasion, it is quite slow, but since it's only occasionally I've always assumed that it was just because my wireless was faster... Apparently I was wrong.

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10182 Someone from WA thinks vodafone is apple iphone paperweight at 3 Jan 2011 09:49:52 PM
this is ridiculous, the reason for having a mobile phone is to use it when your on the go and out and about, yet i can't even call my girlfriend who is also on vodafone sat in the next room both with full signal, can't send a simple txt msg to a friend, feels like being back in the 80's i have to use the land line to speak to anyone, seriously sort you crap out vodafone

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10181 Someone from QLD thinks vodafone is VERY FAIL at 3 Jan 2011 09:31:38 PM
Lack of reception, lack of 3g speeds, texts not recieving until I have to restart the phone and then they will come through, cant call out/in until I restart the phone. MMS taking ages to send/come through. I want to leave to another service due to the complete useless service I currently am getting. I have been with vodafone for as long as I can remember and they are just getting worse and worse. WTF? My cap is over in August, CANT WAIT!
3 Jan 2011 10:34:38 PM: Why wait til August?? ---- Check out the 'How To Complain' tab at the top of the page...The TIO will no doubt be able to assist you out of your contract. Good luck and let us know what actions you are going to take!

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10180 Someone from NSW thinks vodafone is the pits at 3 Jan 2011 09:18:54 PM
Just got back (10.30 pm) from picking my wife and daughter up from the train back from Goulburn to Gosford. I was trying to call them, and they were trying to call me, for the whole journey, me to find out how they were travelling, and them, to tell me that they were 1 hour late. Finally got a call from them at 9.35, after I had met, and waited for the two trains (30 mins apart) that they had missed. Trip home is 30 mins, so just had to wait, fuming, while Vodafail droppped me straight to voicemail, and refused to send my SMS. They got dropouts, trying every five minutes from Goulburn, all the way to Strathfield on a coach, then at Strathfield station, and on the train until Hornsby, when they finally got a signal. This lousy company wasted 1 1/2 hours of my life, because their bloody network just doesn't work!
3 Jan 2011 10:03:03 PM: What a nightmare for you and the family!! Check out the 'how to complain link' at the top of the page...The TIO will no doubt be able to assist you out of your contract and perhaps enable you to move to a responsible provider! Good luck and let us know what actions you are going to take!

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10179 Someone from VIC thinks vodafone is at 3 Jan 2011 09:17:43 PM
i hardy have any reception anymore..this time last year i was the only one in the middle of sth west vic country with reception..my calls keep dropping out/cuttingme off everytime i make a call, its annoying usually happens within the first minute then after that sometimes its ok..but still very annoying. reception is bad and i live in preston????

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10178 Someone from WA thinks vodafone is fail fail at 3 Jan 2011 09:07:34 PM
My fone wont receive calls or texts tonight, been the same for the last 5hrs.Does anyone know if id be able to cancel my contract, only had the fone around 2months got another 22months :(
3 Jan 2011 09:09:44 PM: Check out the 'how to complain link' at the top of the page...The TIO will no doubt be able to assist you out of your contract, but you need to follow all of the steps. Report back on how you go :)
3 Jan 2011 09:32:40 PM: thanks, will do.

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10177 Someone from VIC thinks vodafone is 3 is rubbish at 3 Jan 2011 09:02:35 PM
I have had nothing but bad reception since switching to 3, 1 year ago.

However, as of December 24th 2010, I have no 3G signal when I am at home IN NORTH FITZROY (which is close to the Melbourne CBD).

Also, my phone had been 'roaming' since the above date. I don't live in the country and my suburb is not a "high traffic area" at this time as most people are away on vacation.

They (3) have sent me on a wild goose chase and after 6-7 hours wasted trying to work out what the problem is, I still have to "wait" as the "technical people" are still on "Christmas break". I am so fed up, I want out!!!
3 Jan 2011 10:48:22 PM: Blimey..........if it's bad now, what is it going to be like when the people come back from holiday???? Check out the 'How To Complain' tab at the top of the page...The TIO will no doubt be able to assist you out of your contract. Good luck and let us know what actions you are going to take!

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10176 Someone from NSW thinks vodafone is Terrible at 3 Jan 2011 08:57:03 PM
Zero reception at my home for the past month so no-one can call me when I'm at home and no internet access, have missed plenty of calls with people trying to get in contact with me and haven't received SMSes until days later when I'm in another suburb where there's a tiny bit of reception. Also means my iPhone battery is constantly running down because its searching for a network that isn't there.

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10175 Someone from SA thinks vodafone is Massive at 3 Jan 2011 08:56:05 PM
Sent a txt on New Years eve at 7.15 pm. My friend received it at 2.30am New Years day. He wasn't happy so I coped a mouth full. Thanks Vodafone.
3 Jan 2011 09:08:33 PM: You tried sending a message on the most popular night to send messages. All networks have issues on New Years Eve. Get over it.
3 Jan 2011 10:05:06 PM: 'All networks have issues on New Years Eve' No they don't..........only Vodafone.
4 Jan 2011 07:29:38 AM: Yes they do! Everyone knows this.
11 Jan 2011 11:12:13 AM: Hello!!!!! over 10 million users, no wonder you had trouble......

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10174 Someone from VIC thinks vodafone is Poor Reception at 3 Jan 2011 08:55:44 PM
Spent 3 days in Grampian after Christmas and had no reception for 3 days in Hall Gaps unless we went bushwalking up to the mountains. Very frustrating each time I went to Victorian countryside due to no reception in my iPhone 4. Even Optus has reception in Hall Gaps or any Victorian countryside. When I first got my iPhone 4, I did miss phone calls or voicemails from colleagues and friends. Very low reception in Doncaster, Lower Templestowe and Box Hill areas. My sister and her family members are also not happy with Vodafone reception when they have to move from 3 recently.
Hopefully Vodafone will do better in 2011.
3 Jan 2011 10:12:50 PM: Have you seen the Your Coverage on the tabs above? You can interrogate other posters experiences or indeed enter your own. Post code required.

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10173 Someone from NSW thinks vodafone is Away for 5 days on central coast. at 3 Jan 2011 08:51:29 PM
Had almost NO reception at Magenta Shores at all- could not make or receive calls or get on Internet or receive SMS. I took over 100 screen shots of my phone as evidence of the lack of reception. Totally disappointed ESP because I'm 7 months pregnant and my family could barely reach me and nor could I.
3 Jan 2011 10:16:15 PM: Why not pop your screen shots on facebook? Either at Vodafone Australia or vodafail.............or both!!!

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10172 Someone from NSW thinks vodafone is at 3 Jan 2011 08:44:19 PM
no reception in most of my house ,then have 2 locked prepaids as well as one on 2 year plan so we can ring eac other wgat a joke that is ,,,loys of dead spots all over my area ,drops out ,long cues in customer service ,,,,got told at one vodafone shop it would take hours to get on to them too,,, lots of hundreds hours waiting on phone to complain,, then when u get through they loose you in there system ,i mean they cut you off ,,or u loose connection ,,,,,,,,,,i put up with it for ages till recent stuff on news and of course your anazing vodafail site,,,,please give me back my lost mega hours of lost time and missed calls sms/s you dill heads vodafone u dills
3 Jan 2011 10:50:04 PM: Vodafone owes a lot of people a lot of hours through their customer service...........or lack of!!! Check out the 'How To Complain' tab at the top of the page...The TIO will no doubt be able to assist you out of your contract. Good luck and let us know what actions you are going to take!

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10170 Someone from NSW thinks vodafone is Bad! at 3 Jan 2011 08:13:17 PM
I hardly have reception and my calls drop out often and I can hardly access the internet from my phone.
Text messages don't get to me in time. Most of the time I receive them at least 24 hours after it has been sent to me.
It's ridiculous!
3 Jan 2011 10:20:02 PM: Go to the tab 'How To Complain'at the top of the web page, it shows the escalation procedure for reporting problems. I think we all agree here..........it is ridiculous!!!

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10169 Someone from QLD thinks vodafone is 99% at 3 Jan 2011 08:02:09 PM
i live in western queensland and got vodaphone being told that i would get reception i get reception 50% of the time and almost never get reception in my house certain spots in town i get it .been with vodaphone for 1 1/2 and had great reception when i first got it but in the last year it has got worse and worse i have now cancelled my contract and have to pay 350 no discounts or nothing as well as i talk to vodaphone after waiting 45 mins and being hung up on . they are crap and would not ever recommend them to any one!
3 Jan 2011 10:27:24 PM: Word of mouth is a very strong tool and people remember other people's recommendations. Bugger, you had to pay $350 !!!! Have you quit the contract yet?? If not it may be worth giving the TIO a ring. Check out the tab 'How To Complain'located above. Let us know how you get on!! Good luck!!

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10168 Someone from TAS thinks vodafone is at 3 Jan 2011 07:56:44 PM
Just a thought, You all realise that you can be with any telco without a contract, therefore free to chop and change between Telco's as you see fit. So what I am seeing on this site is a heap of people that cannot afford to buy a phone outright cause they want the latest gadget or simply have no money to buy a phone, so everyone shops around till they find the best deal and go with it, no research on coverage or the things that really matter , just as long as you have the best phone and I am guessing most of you, (I'll go out on a limb and say by most of you I mean at least 95% of you) don't read the terms and conditions etc on the contract you are signing cause you see a shiny new phone that is gonna make you look soooooooo cool to everyone!!! You all only have yourselves to blame.

Oh and to the nong that posted that the staff in the stores are to blame (please see a post further down the page under TAS), your wrong, they are paid to do a job and if you buy the product they have done their job, quite well it would seem, bit like a car sales men, they to sell lemons!!!

That is all :P
3 Jan 2011 08:02:48 PM: Well Said !!
3 Jan 2011 08:02:55 PM: You realise that even with a contract you can get out of it penalty free with the assistance of the TIO since the carrier (vodafone) is not providing the service they signed up for.

It is one thing to sign up to (and commit to) a service, but if they don't provide that service (ie coverage is terrible, sms/mms arrive hours to days later, constant dropped calls etc), they are well within their rights to get out of that contract with the assistance of the TIO?

That is all :)

Oh, and I do agree I think more people should buy their phones outright to avoid alot of these problems, but that doesn't mean a provider can charge you for something and then not provide it.

See how I made an entire post without the need to resort to childish name calling?
3 Jan 2011 08:04:18 PM: Well known fact, 95% of statistics are made up on the spot.
3 Jan 2011 08:06:58 PM: Have you not read many of the comments here saying customers asked specifically about coverage in their areas, was told it would be fine, only to find out otherwise? Also, Vodafone (management) themselves kept their employees in the dark about the true extent of the coverage issues so store employees could not give the right information - what research can ordinary non-telco industry customers do? I agree that Voda store employees are not to blame, but neither are customers.
3 Jan 2011 08:14:48 PM: P, you must have a phd in this sort of stuff. good on you. The other networks hand out the same shiny fones on contracts, but their networks function as they are meant to, Vodafones network is in a mess
3 Jan 2011 08:15:46 PM: P faked his phd
3 Jan 2011 10:20:58 PM: People take time to search for good deals and contracts for certain phones because its cheaper in expense in the long run. People do not just buy random phones just because it's cool, these days finance is all that matters to people.

If you take a look at a contracted phone you pay a certain amount a month until the contract ends. However if you buy a mobile outright you still have to pay a further 30 or so a month thus making outright/prepaid phones worth more than a contracted phone (that is, unless you buy a very cheap phone).
3 Jan 2011 10:52:14 PM: Apologies that should have read 'Well known fact, at least 95% of statistics are made up on the spot'.
4 Jan 2011 10:21:38 AM: Excuse me P, but putting your ridiculous unsupported assumptions on the percentage of the demographic aside, the statements on this forum claim that the sales staff misinformed people regarding things such as coverage. Therefore when customers get home to discover the contract they have signed up for does not deliver the service that was sold to them by said sales people then who's fault is it? The customers fault for not performing appropriate market research?

I think you will find that a lot of the "95%" you mentioned thoroughly shopped around for plans and deals, which on a basic consumer level is all a customer need do. The general customer does not expect to be lied to about the extent and limits of a service by a major telco so that a sale can be made.

I'm not saying the sales staff at Vodafone outlets are also to blame. These people are merely doing what they have been trained to do. If they were kept in the dark about these issues then I feel sorry for the staff. However, the customer is not to blame for a lack of market research when Vodafone have clearly been embellishing their service limits.

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10167 Someone from QLD thinks vodafone is EXTREME at 3 Jan 2011 07:51:42 PM
I have been with Vodafone for quite some years now and particuarly in the last year their services have failed me numerously. I have the new iphone 4, and like most people, I have limited to no internet service around the home and on the road, along with extreme delays in downloads, constant drop outs and most times call connections dont even go thru, and if they do, its only after the 4th attempt at calling. I am a young girl that has to spend many hours driving on the highway up to north queensland every couple of weeks, and it scares me to think if I were to break down I would be stranded in middle of nowhere, my phone alot of times doesnt receive calls or send calls, it just goes straight to voicemail without even ringing and doesnt send messages, so to me I have no assurance that I am safe. Also the main issue I have is the constant messages I receive from Vodafone saying that my calls have been blocked and that I need to call customer service to update my address details. Once I called, they had no explicable reason for cutting my phone off, and stated that all bills had been paid on time and they really didnt undsertand and ASSURED it would never happen again. Needless to say this happened every week for around 2 months. And Im sure everyone understands that having their calls blocked for no apparant reason, then having to wait on-hold before finally speaking to someone who most times in barely understandable or calls dropping out in the process of being half way thru conversation to them after all that time of being on hold..it takes around about an hour each time to come back online after THEY stuffed up. This makes it impossible to conduct business or personal matters. Now they have unexplicably blocked my online account and cant explain why they have done that either. So to pay the bill, I must sit on the phone, get halfway thru, then it flicks up "call failed". There is no wonder that Vodafone has left a bad taste in the mouths of almost every person using them!! It has cost us all time and money!

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10166 Someone from QLD thinks vodafone is at 3 Jan 2011 07:50:14 PM
I have 2 year contract and have had the phone now (apple) for 10 months. during that time I have had service approximately 5 % of the time for calls and 2% for data. I often cannot even send TXT messages and sometimes have to try up to 10 times in central business districts.
I drive to work on the main highway between the gold coast and brisbnae and have no service for 99% of the trip. I have a new Iphone courtesy of Apple and a new sim card ( due to 10 days with absoultely NO service at all) .Numerous emails to the complaints dept online have resulted in no response . I don't know what to do . fortunately I am not a big phone user but my frustration levels are increasing and I can see no end in sight

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10165 Someone from NSW thinks vodafone is Massive! at 3 Jan 2011 07:44:50 PM
Charged extra for 'charges not covered by cap' for a sub-standard
service. Phone calls dropping out, not even connected half the time, poor Internet connection

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10164 Someone from NSW thinks vodafone is not bad, but could be easier to research at 3 Jan 2011 07:22:22 PM
My complaint isn't really about the service, which is fairly decent. My complaint is more about the website. I check it every now and again to see what special offers and such are on, and I read something about "free facebook*" or "free Nokia Mail*"
Four hours of heavy reading, I still have no idea if I am eligible for free facebook, what bonus features I get when I recharge, and whether or not I can buy a new phone outright on the plan I already have
3 Jan 2011 08:09:56 PM: hahaha funny you mention this - i was just on their site checking out data packages for my phone and found it very wierd that they had 'members offers' on this. but then i also read expires by the last day of November (2010)
Come on Vodafone!! update your details and make them a little user friendly!
3 Jan 2011 08:52:58 PM: lol this reminds me of the time i was trying to figure out the costs of turning roaming on, i read over the website over and over and could not understand and ended up having to go into a store to ask what will i be charged for if i turn romaing on, and the girl said NOTHING, i asked again and told her i would not be doing it if it had charges, and she assured me it would not get any charges. well lo and behold got back from my trip to a $250 phone bill, and wat was the charges listed under....ROAMING. thanks for nothnig, after months of trying to get the staff at the store to help and being told to ring up then waiting on hold forever to be told to go into store. it was rediculous. i ended giving up and paying it coz the bill was due and im sure they would of charged me some sort of late fee. assholes. never got my money back.
4 Jan 2011 12:35:20 AM: Whilst it's a bit of a given she should have continued, she was correct. It does cost nothing to turn roaming on, which is what you asked. However roaming charges are charged on top of the cap when overseas. She should have lead into that.
4 Jan 2011 06:13:09 AM: When you travel international, you need to turn roaming on & have all calls forwarded to your voicemail before you leave Autralia. That way you can check your message when you want & you don't get charged for them calling you as it's a local call. I then usually get a SIM card for the country I'm In & take a second handset for using that. Iphones have special international bundles you can pay in advance for that are much cheaper to use.

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10163 Someone from NSW thinks vodafone is Full Reception yet WHY CAN'T I CONNECT TO THE INTERNET at 3 Jan 2011 07:01:46 PM
I have an iphone 4 on contract and a vodafone wireless modem which i purchased to use while up the coast on holidays. I get full reception except the connection continually drops out. I run a business and need to be in continual connection to the internet. i can't even access my emails or bank transactions. THIS IS POOR SERVICE
3 Jan 2011 07:55:15 PM: too many customers, the system cant cope, but they are aware of the problem, and as a result are furiously signing up as many new customers as possible, just to make sure that the problem is the system being overloaded
3 Jan 2011 08:11:40 PM: Yeah that sounds like a great way of thinking lol
Too Many to start with - why not add more to the problem lmao

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10162 Someone from SA thinks vodafone is Epic at 3 Jan 2011 06:56:53 PM
I and my wife are with vodafone we have had endless troubles since at least augst last year with phone drop outs, poor reception, mega slow download speeds. Recently getting worse with no coverage in Adelaide, my work at times can not get in touch with me, unable to connect to apple store and thats just the phones. I also have had epic issues with my wireless internet. with constant drop outs at random intervals atleast 10 times a day it fixes itself within five minutes but here i am paying top dollar for what essentially is woefull service.
3 Jan 2011 06:59:25 PM: adding to this i also had a call from myh wife a few days ago and when i answered there was this terrible ear piercing noise of what sounded like microphone feedback or fax machine/data modem noises.
5 Jan 2011 01:37:32 AM: i have that same problem too its so deafning ...its so annoying everytime i call some one it does that.... wats going on???

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10160 Someone from TAS thinks vodafone is 99.9% at 3 Jan 2011 06:47:05 PM
My partner and I both brought new iphone4 and signed up with vodaflop for a $69 a month on a 24 month contract . And decided that we will no longer need a land line or Internet and the iPhone is what will do the job!!! Wernt we wrong!!! The reception is nearly always down to one bar ( I live in the Hobart area) my husband and I can't even hear each other when we call, noone overseas hears us while we try to talk to them and the Internet connection keeps also going in and out!!! And I have spoken to them over and over again to send me a bill the pay my account , it took them two months to send the first bill and have yet to send another it's also been another two months and still nothing!!! I'm now trying to find a way out of my contract and will never ever look at using vodaflop ever again!
3 Jan 2011 06:49:31 PM: Bugger, I can understand your frustration! Check out the 'how to complain link' at the top of the page...The TIO will no doubt be able to assist you out of your contract, but you need to follow all of the steps. Report back on how you go :)

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10156 Someone from ACT thinks vodafone is Appalling at 3 Jan 2011 06:28:15 PM
I have already documented my many issues with Vodafone here - apart for a poor reception,poor data download, poor reliability, inability to bill correctly and having woefully inadequate systems and being in denial of the extent of their problems and not putting forward plans on how they will fix their problems they are great. Perhaps they can should have spent some of the money put toward sponsoring the cricket to actually improving customer service.

However I digress. For those interested here is an article on how the same kind of inattention to customers impacted AT&T Wireless in the early part of this decade in the USA. The full article to "Project Management: AT&T Wireless Self-Destructs" is available here http://www.cio.com/article/32228/Project_Management_AT_T_Wireless_Self_Destructs?page=1&taxonomyId=3198 - it is well worth a read and would be quite instructive to Vodafone management.
3 Jan 2011 06:55:00 PM: Reading the article now, fascinating stuff! Thanks for sharing. If only Voda execs saw this article when they made some key decisions since the merger.
3 Jan 2011 09:58:00 PM: goes to prove these fat-cat executives are dumber than a toilet cleaner...
4 Jan 2011 07:37:59 AM: You shouldn't insult toilet cleaners

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10155 Someone from NSW thinks vodafone is 3rd world standards at 3 Jan 2011 06:28:14 PM
i have no reception in alot of areas . alot of times i try to make calls and my phone says network busy. when its a good day i can access the internet on my fone and to top it off my calls always drop out when i try to ring vodafone im on hold for up to 40mins then i get someone whos preferred language is 100% not english VODAFONE U SUCK AND IM TELLING ALL WHO WILL LISTEN JUST HOW BAD YOUR EXCUSE FOR A NETWORK IS
3 Jan 2011 08:25:44 PM: Hopefully the publicity from this site will be enough to get the message out, and encourage vodafone to get something done to fix this

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10154 Someone from ACT thinks vodafone is Having some major issues. at 3 Jan 2011 06:24:56 PM
I can almost visually see two mobile towers from my house, yet my reception is on 1 bar (HTC Desire HD, which to my knowledge does not have production faults like the Iphone 4) and my Internet coverage is nil, some places if I am lucky it will switch between 3G and Edge constantly which will grant limited net access... at the cost of my battery.

Strange thing is though... this seems to be a recent issue, been a Vodafone customer for atleast 5-6 years and only within recent months have I had these issues or heard about these issues. Possible they are having some sort of infrastructure failure or something?
3 Jan 2011 08:26:49 PM: Its no longer a secret

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10153 Someone from QLD thinks vodafone is Very poor signal at 3 Jan 2011 06:19:14 PM
I jst signed up with vodafone a few months ago. But having a lot of problem. Especially my friends are not able to reach me. The signal is always low. I have 2 gb Internet as part of my contract. But can't seem to use it fully manly because it's too slow . Some times it jst does't load any thing . My name is (DO NOT POST PERSONAL DETAILS - Vodafail.com Team) And I demand a solution. I feel like I am living under a rock. Please give me the value for my mOney that's all I ask.
3 Jan 2011 06:21:01 PM: It's not very smart to reveal personal details on any website, especially this one. Get a 3G phone and try again

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10151 Someone from ACT thinks vodafone is at 3 Jan 2011 05:51:42 PM

Until the ACCC comes up with something through their investigation Vodafone haven't done anything wrong officially yet!

Graeme Samuels of the ACCC stated that people are not within their rights to just cancel there contracts and not payout.

I'm sure given all the problems there is, they probably will in fact allow this to happen but until they do you cant just get out of stuff unless they let you themselves, and they probably aren't gonna do that.
3 Jan 2011 05:58:39 PM: irrespective of their bluff, and wording of contracts, they are obliged by law to perform to acceptable standards. E.G. my contract says "not free from faults or interuptions" this wording does not overide the service they are required by law to provide. Surely they will save face and give people the option to bail out?
3 Jan 2011 06:01:51 PM: How can signing people up to contracts and not fully informing them of the coverage issues be anything other than false and misleading behaviour - their coverage does not provide the service they advertise it does. Many people use their mobile as their landline now, with unliited caps and naked dsl it makes sense - you expect your phome should work - Australia's charges are some of the highest in the world - it is expected that we should have the best service for this (in fact the high charges are connected to Telstra and their continuining control of the Austrlian telecommunications networks.

I am certain you would be off to ACCC if every few weeks your car failed to start and you were told by holden that they were aware of it but refused to do anything about it - you cannot sign people up to a 2 year contract and then fail to deliver - this is false and misleading behaviour and is very much the concern of ACCC
3 Jan 2011 06:08:24 PM: Guys there are ways around your contracts if the network provider is not performing the service you are paying for. We have seen so many posts from people informing us they got out of their contracts penalty free (some of them are located under the 'share your gain' link at the top. Also check out the 'how to complain link' at the top of the page...The TIO will no doubt be able to assist you out of your contract, but you need to follow all of the steps. Best of luck :)
3 Jan 2011 06:14:38 PM: The issue isnt the contract - i dont want to change, go through the hassle of waiting in line at a store or waiting for a sim to arrive by mail - i dont want to go to optus or telstra - optus is just as bad abd telstra is overpriced, i want vodafone to be required to provide the service it states it will - or die in the process. The fundamental issue is telstra - the fact they are retailier and wholesaler means they can change the goal posts when ever they like - the ability to put in a reasonable alternative is costly and easily marginalised - vodafone should recognise the aust market is toughter, and that they can charge more here, and provide a commesurate service, but they know Telstra can be a coniving competitor and dont take the risk
3 Jan 2011 06:21:19 PM: Dissagree,Vodafone needs infrastructure and engineers to keep it running (mobile network), they oversold and are still advertising and selling furiously, they dont have infrastructure in place yet
3 Jan 2011 06:22:10 PM: I am not sure I understand your post as Telstra's 3G Network is not Vodafone's Network, so how can they be the cause to the problem? Yes your argument is valid for broadband, but not for a 3G network.

3 currently partially use Telstra's network but that is being phased out as 3 merged with Vodafone and a Vodafone are a major competitor (with over 6 million subscriptions in Aus) you can't hold them responsible for not letting a rival company use their network.

In relation to you wanting Vodafone being able to provide the service you pay for, I completely agree. As they are not providing that service for so many people, they shouldn't be charging people for it. Nor should they be signing more people up to it. That somehow needs to be regulated by a Government body, but that is just a pipe dream of mine.
4 Jan 2011 05:46:08 AM: It is absolutely right, you can't just port out or expect not to pay until the ACCC comes up with something themselves!

Graeme Samuels head of the ACCC has strongly advised this and has told everyone to be patient till they can get it worked out.

If you do just do it Veda Bay-corp/D&B will consider you completely in the wrong and your credit file will be screwed and they won't care a bit about the Vodafone factor

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10150 Someone from SA thinks vodafone is indescribably bad at 3 Jan 2011 05:41:43 PM
Im less than 2km from Adelaide, and my coverage is appalling at best. I moved from 3 to Vodafone and the receptin improved, and noww 3 are Vodfone it has returned to it low 3 values.

In response to this issue, I was asked to stay home lst Friday as techos would be coming out to see what the issue was - no techo's no friends from MMumbai calling, just $700 down the drain for not going to work.

I called today only to be told this was a "low service area" and basically, they would reduce my $99 unlimited cap by $30 for 3 months and compensate me for $50 for my wased day at home - that might be the average wage in Mumbai, but that is 1/2 an hour to me.

I'm once again heading back to the TIO, where I willget my day refunded and should be able to get a commesurate rate for the crap service provided.

After this it it to ACME, or to ACCC, what Vodafone is providing is a misleading service, these international telcos come in and are not prepared for the stranglehold Telstra has on our system and offer a service that can barely be described as adequate - they should be constrained to evplain to all potential customers what the quality of the lines are like. There should be a inimum standard for telcos in Australia - made easier by a split of Telstra's wholesale and retail arms.

There are few products that reach our markets that do not do what they say they do - why is it that Telcos are allowed to operate in this way

If youre having no luck with the powerless fools in Mumbai, call TIO - they give you a reference nuber which is the key to getting the compensation you ddeserve - if they cannot iprove their systems, lets bleed them dry so they are unable to operate in Australia. Democracy mmeans choice, lets gut these feckless bastards with are our choice
4 Jan 2011 09:31:24 AM: Unless we are in different universes,I very much doubt you will get one iota of compensation via the industry funded TIO, no matter what case and how much evidence you out to them.Not only that, you can expect to spend plenty of time and money as they do what they do, and you will not be compensated for that.In case you want to pursue it, I strongly recommend you keep really accurate records of all communication with the TIO and Voodoofone.

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10149 Someone from QLD thinks vodafone is No network coverage in Dysart at 3 Jan 2011 05:29:45 PM
I have signed a $600 a year inetrnet contract after I was assured that Vodafone cover both the East and West coasts of Australia. Since I have arrived in Dysart 6 months ago I had no internet coverage and still receive the bill each month. i obviously have to pay it or be black listed!!! This sucks!!!
3 Jan 2011 05:35:48 PM: Check out the 'how to complain link' at the top of the page...The TIO will no doubt be able to assist you out of your contract, but you need to follow all of the steps. Best of luck :)

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10148 Someone from NSW thinks vodafone is really ridiculously bad at 3 Jan 2011 05:27:09 PM
phone continuously fails to send text messages, has no reception in the Sydney CBD, and cannot call out - usually when I REALLY need to make a call ... I hate vodafone! I have been with them for literally 10 years and I will not be signing another contract with them again!
3 Jan 2011 05:36:10 PM: You have the text messaging problem too?? I never thought it was a wide-spread problem! Oh my.. I have it too! It is so frustrating!
3 Jan 2011 05:38:56 PM: I agree, there was a time when I was happy with them too, and it wasnt about the price, it was the service and reliability, coincidently they were competative pricewise

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10147 Someone from VIC thinks vodafone is terrible at 3 Jan 2011 05:25:45 PM
Internet connection keeps dropping out.
It's a joke. My contract is almost over so I will be changing.

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10146 Someone from SA thinks vodafone is Very bad right now. at 3 Jan 2011 05:20:55 PM
Whoever runs this site, can you please filter or delete certain posts. You have posted a rules and moderation section but no one seems to be following it and neither are you. This site is to a degree a great outlet for Vodafone customers, it would be a shame if it was shut down like so many others that allow any posts to be made.

3 Jan 2011 05:32:00 PM: People are allowed to have their say
3 Jan 2011 05:32:41 PM: I doubt the site can be shutdown unless the creator decides to remove it as it is a blog/forum. But is there a particular post number you would like me to look at?
3 Jan 2011 05:36:41 PM: Who are you?
3 Jan 2011 05:53:45 PM: who is anyone here? this is all here say
3 Jan 2011 06:01:08 PM: I know. But I wish people didn't have to get personal and start swearing and mocking people etc. Hopefully its all sorted soon. I'd hate to change. All the other companies are twice as bad.
3 Jan 2011 06:11:06 PM: who's who?
3 Jan 2011 06:14:45 PM: what do you mean?
3 Jan 2011 06:14:47 PM: 08:01:08. good on ya,Telstra are the biggest bullies cos they got most of the market and can afford to be, Optus not that much different.
Voda, in my opinion were always reasonable, thats the worst part . If only they could sort this I would be singing their praises
3 Jan 2011 06:15:59 PM: Thanks =)

I totally agree with you.

That's why I don't want to change.
3 Jan 2011 06:20:15 PM: @ post 08:14:47 PM.... do you have a problem with Vodafone right now?
3 Jan 2011 06:32:27 PM: yes or I wouldnt be here, look at most painful, 5338 top of page
3 Jan 2011 07:09:46 PM: To the OP: Thank you for your concern and we appreciate you bringing to our attention any offending posts that need to be moderated. Adam has some volunteers helping moderate this site and we do our best. Please do remember that all of us have full time jobs and a life, so we cannot be on top of every single post every second of the day. All in all however, we have removed extreme posts and the vast majority of posts have been following the rules we have set. You can rest assured that as long as Adam and the Vodafail.com team are willing to volunteer, this site will not be shut down. - The Vodafail.com Team

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10145 Someone from NSW thinks vodafone is at 3 Jan 2011 05:19:05 PM
Ever since I got my new iphone (with three) and started using data I've been overcharged around 40c each month for using 1MB while "roaming". I havent gone over my cap. Yes I know its 40c but considering I havent gone over my cap I shouldn't be getting charged a single cent more. And yes I've been using my data within sydney city limits.

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10144 Someone from ACT thinks vodafone is at 3 Jan 2011 05:03:59 PM
I was at a local restaurant in urban Sydney last night. I could not get any data down while connected to the 3G network. At first I thought it might be an issue with my iPhone 3GS, a number of friends at the restaurant also were with Vodafone and they were unable to get any data down either with full coverage.

After turning of 3G reception and using GPRS I was able to receive data.

I've been with Vodafone since 2002 and am happy to wait it out for another month or so as they really have been an excellent carrier and I've been impressed countless times in the past. I'll look elsewhere in a month if they cant get the basics right soon. As soon as they do get the basics right I'm sure their helpdesk call volumes will drop then they can get back to being a good carrier again.

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10143 Someone from NSW thinks vodafone is at 3 Jan 2011 04:55:58 PM
Reception on my iphone 4 constantly cuts out even with the 'iphone - case'.

Even when I am on the phone to customer service they have to call me back on my landline due to the amount of drops outs and they just say they will note it down on their system.

I have tried resetting my network with the support of vodafone and it doesn't work! I have only recently started my contract with Vodafone :-( Two years of this.

3 Jan 2011 04:57:48 PM: Check out the 'how to complain link' at the top of the page...The TIO will no doubt be able to assist you out of your contract, but you need to follow all of the steps. Best of luck :)
3 Jan 2011 05:00:45 PM: The only thing this has to do with vodafone is that you're with them. The iPhone 4 sucks because of it's reception. If you were with telstra and there was an idiotic website like this one throwing off at them, I'd guarantee that you would complain there
3 Jan 2011 05:02:10 PM: Problem is the iPhone 4 works perfectly fine on every other network except for the Vodafone Network...Why is that?
3 Jan 2011 05:43:33 PM: All fones work perfectly with other networks,all fones struggle on voda network
3 Jan 2011 07:27:49 PM: actually the iphone is rubbish on a lot of networks. Telstra has great reception, but thats cause it spends heaps on its network.

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10142 Someone from Somewhere else thinks vodafone is It rules at 3 Jan 2011 04:54:06 PM
I think some people don't know how to use a mobile phone. If this stupid website succeeds in shutting Down vodafone, then where are their customers going to go? There's basically two alternatives: optus, which is oversubscribed and Telstra, which is overpriced. Don't bite the hand that feeds you. I do agree, however that vodafone's customer service is a bit scruffy, but that doesn't mean that you have to lash out and tell the whole of Australia that you had a bad experience with vodafone.

I hope this website gets shut down.
3 Jan 2011 05:00:10 PM: This website is not about shutting Vodafone down imo, it is about showing Vodafone they have a major Network problem that is affecting hundreds and thousands of consumers and that it needs to be fixed immediately. Not *soon* with no ETA, not in 2011-2012 with no ETA, but NOW!
3 Jan 2011 05:03:52 PM: Oh really? And that gives you an excuse to stick this website on today tonight, the biggest propaganda spreading crap tv show since ACA. When all of vodafone's customers turn away because of websites like this one, where do we go?
3 Jan 2011 05:05:28 PM: Obvious Vodafone Employee Responses are obvious :s
3 Jan 2011 05:21:22 PM: I think some people dont know how to use a brain. This "stupid website" is forcing vodafone to acknowledge. the problems.
When customers are given an informed choice and choose to go elsewhere because they know there is a problem,the network wont be so bloody over subscribed.
Then it might cope.
3 Jan 2011 05:38:57 PM: It is obvious by some comments here, there is a concerted campaign by Vodafone employees/teamleaders to defend the indefensible. Yes,indeed the Vodafone employee comments in this Blog stand out a mile.
Maybe the VF staff should be answering Customer Service calls instead of posting fanboy comments here ?
3 Jan 2011 06:07:22 PM: I am not a vodafone employee. I just think everyone on this site is a pensioner who can't use a phone
3 Jan 2011 06:38:25 PM: Toyota and Mazda and Isuzu recently recalled vehicles with manufacturing defects. Do you think they were cased by people not knowing how to drive?
You are moronic!
3 Jan 2011 07:22:06 PM: Thank you everyone for your input and opinions. We do ask everyone to be considered in their responses and refrain from personal attacks, regardless of opinion. We understand this may be difficult when we are frustrated and provoked, but let's all try our best to be civilised.
To the Original Poster: Your original post (ie. this one) has been left unmoderated, thus giving you the right to be heard like everyone else. However, repeated posts/spamming has been deleted. Thank you. - The Vodafail.com Team
14 Jan 2011 05:31:18 PM: There is an unfortunate combination of unrealistic expectation, congestion on a stretched network and ignorance all combining to contribute to this. Vodafone is and has been working on the issues for some time we've been assured. Seek compensation if you think you deserve it. Request to be let out of your contract if you have a major issue but show some personal responsibility and expect to be on hold as customer service call centres are not infinite resources, Unfortunately if you want your free ride out due to difficulties expect to work for it. So what if there are Vodafone fans on here defending the company. Do you think there might be a reason? We're not brainwashed and in fact as a long standing Vodafone customer of 10 years I've never once felt frustrated with the service or network.
14 Jan 2011 05:51:13 PM: No need to work for it, escalate to the TIO and all of your problems will be solved :+:)
15 Jan 2011 10:40:33 AM: @14 Jan 2011 07:51:13 PM No they won't, but at least you are not just getting nowhere @Vodafone, and you may get a little bit of priority, because if VF don't respond within a timeframe, the complaint gets escalated. Even so, VF still sees the TIO clearly for what it is -a telco industry funded self regulating body.
Re the other post- At some point Vodafone will have to prove that the complaints stem from "unrealistic expectation"."show some personal responsibility " and please stop dribbling this manipulative tosh all over the place, unless you are also discussing "corporate responsibility" and concepts like "fit for purpose" "deceptive and misleading".
16 Jan 2011 06:59:06 PM: Don't worry 12:40:33 the lowest common denominator always wins in these situations.
20 Jan 2011 12:46:16 PM: The "unrealistic expectations" based on Vodafone's advertising- on their website, and in the print and broadcast media. I notice in the last week, there is heavy Vodafone advertising again- trawling for a new bunch of suckers who probably think there is no way Vodafone would be allowed to advertise like that in Australia if they weren't close to the truth. Wrong! Vodafone appears to be completely shameless.

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10140 Someone from ACT thinks vodafone is .. at 3 Jan 2011 04:42:16 PM
I wonder what the IQ of the people actually complaining here is? Half can't even spell the provider they are with (LOL) and half seriously must just like complaining for the sake of it!

Sucks if you have problems, but so does very network. Optus sent me a bill for $500 last week and I have never been with optus, it had my number on it and my name :/
3 Jan 2011 04:54:24 PM: every*

No problems with my personal provider as it is not Vodafone, No dropped calls, sms/mms are sent and received straight away, coverage is the best in Aus.

However my work provider is Vodafone, and if I have anything to do with it (of which I do), that will be changing this year. Fed up with no coverage, calls dropping, sms/mms taking hours to days to receive.

The reason for you bill with Optus is most likely Vodafone anticipated you wanted a new provider (as with the rest of the Australian Public) and churned you over to the Optus network :)
3 Jan 2011 05:05:07 PM: You have a problem with Optus, then take is up with Optus. Don't spam sites that are clearly none of your concern. And maybe check your IQ before mocking others. If you had done so, you would realise that you made a handful of mistakes yourself and went on to complain about others, not to mention complaining on behalf of your own problems with another company. Just leave please.
3 Jan 2011 05:07:20 PM: This is a public forum, so you can't make me leave. Freedom of speech
3 Jan 2011 05:24:15 PM: Yes, a public forum dedicated to Vodafone customers, not people who have nothing better to do then making fun of others.
3 Jan 2011 05:25:06 PM: i dont get losers who come on sites that are obviously for one thing and they have to write the opposite. if you have no problem with vodafone why are you looking up vodafail?
We are complaining about something that is affecting us, you are complaining about us complaining. who is more pathetic?
ill give you a clue, its not us.
3 Jan 2011 05:30:18 PM: Who are you talking to? I never complained about people complaining. I am standing up for those people, as I am also one who has ongoing problems with Vodafone. I just wish people wouldn't use this site to mock others like you have.
3 Jan 2011 05:33:31 PM: Vodafone more than care about this site, you are pathetic
3 Jan 2011 07:07:14 PM: Some editing has happened, above comment relates to the fool saying vodafone dont care about this site

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10139 Someone from TAS thinks vodafone is at 3 Jan 2011 04:35:28 PM
Will give some credit to Vodafone for now. Tried an older phone (Nokia 6110 Navigator) on 3g and actually got quite good reception and not too bad internet speed. Used it as a modem for my PC too and performed well enough. Though the phone did have to be on a particular spot on the box for good reception.

Nokia is only a single band mobile (2100mhz), will set that specific band on my Xperia X1 and see if that helps as I usually have crap reception with the Sony Ericsson.
14 Jan 2011 11:09:25 PM: I posted this above, if you are using a so called smart phone in Tas.... As everyone wants the latest devices you are much better to leave the phone on 2G/GSM only. The reason for this is all smart phones and I have used a few seem to stall when switching from 2G to 3G the cutover does not happen quick enough and the signal drops out.
I'm not sure if this is because the manafactures of these devices be it Apple,HTC, Samsung, Sony etc are in to much of a rush when releasing the phones to test them correctly or if they are trying to pack to many "features" into the device? Maybe Blackberry have the right of it, most of their phones are 2G only....food for thought peoples

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10138 Someone from QLD thinks vodafone is shit at 3 Jan 2011 04:30:40 PM
vodafone would not honour my phone insurance policy unless i could prove that i requested insurance when i took out the plan. after i found a document to prove it they charged me a massive price to 'backpay' the insurance account. after this, they advised that there was a $200 excess on the insurance, which was more than the handset was now worth. i have recently signed up on a new 2 year contract with vodafone and it has now been 3 weeks since they started to charge me for the new plan, but i still haven't received my new handset. i called them today, was on hold for about an hour and transferred to 4 different indians who barely spoke english, before i was told that a consignment and order number diddn't match - so they didn't send the phone.. the last indian i spoke to said it would be here within the next 5 business days... i won't hold my breath
3 Jan 2011 04:44:41 PM: well no company would jsut take your word for it LOL and its funny how you never complained when you didnt pay for it, only when you wanted to make a claim. Why is is fair you should never pay for insurance but still make a claim? Now who is a fail?
3 Jan 2011 07:44:09 PM: The insurance is actually provided by Marsh Insurance, not Vodafone, so your blaming them is misguided.
3 Jan 2011 08:36:28 PM: Free insurance!love it!

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10137 Someone from VIC thinks vodafone is Pretty much useless. at 3 Jan 2011 04:23:51 PM
3G - nonexistent. Cannot Open Page - Safari could not open the page... Tweetdeck complains that there doesn't seem to be an internet connection... This happens every single day, in and in close proximity to Melbourne CBD.

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10136 Someone from SA thinks vodafone is Has never been so BAD! at 3 Jan 2011 04:21:22 PM
I'm on a very small $29 dollar vodafone plan and yet many of my phone bills when they come read over the $100 mark. They're tripling what I should be paying. My internet coverage is horrendous! The phone coverage all together has become a joke! Cuts out constantly during calls I make or receive. The biggest problem which has raised my bill to such enormous costs is text messages. I send one and the phone or the service sends about 10 of the same! Or it either doesn't send at all and just stays on the phone screen pending for hours! I've had enough! Changed my sim a dozen times, still hasn't fixed it! I knew it was either my phone and/or vodafone service coverage. But I can never get anything checked out or fixed properly without having to pay more and more! I now have to chase vodafone myself as they don't get back to you. I used to find vodafone so helpful and affordable, that's why I changed from the other big companies, but now vodafone has become just like the rest! Too big and disloyal to its customers! Shame. I really hope that action will be taken against vodafone as everyone is fed up. I'd gladly provide assistance.

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10135 Someone from ACT thinks vodafone is Customer Service at 3 Jan 2011 04:13:23 PM
I am with vodafone for the internet. Although my contract ran out about four months ago. When my contract ran out I rang them up. I was on hold for about 50 minutes, when I finally got through I told them that I wanted to cancel my internet service. The operator said they can not do it from there end they have to get the technicians to ring, which will be 24-48 hours. Guess what no phone call. I rang them back a week later told them the same thing and that I had already rang the previous week. The operator said the same thing technicians have to ring me. Guess what one week later still no phone call. I rang back and tried again, of course it was the same answer as the last to phone calls. So my husband said don't pay them. So we didn't pay them for four months they kept charging and now they have just cut my internet off. I have now gone prepaid with some one else. But as soon as that bill is paid they will connect me back up and its going to be the same story of trying to disconnect.

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10134 Someone from WA thinks vodafone is Very poor service at 3 Jan 2011 04:13:05 PM
I moved from telstra to Voda Phone.... What a mistake that was. I have large amount of dropped calls and failed TXT. VodaPhone has very very poor service. I will not be renewing my contract and I warn others to be aware they will NOT get what they pay for....

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10133 Someone from ACT thinks vodafone is ridiculous fail at 3 Jan 2011 04:10:09 PM
Unfortunately both my Grandfathers passed away (23rd Dec and 26th Dec)on both occasions family members who were trying to contact me were diverted directly to mine and my partners voicemail without even a missed call registering. It was only until I turned my phone on and off that I received the voicemail and several other text messages. This is simply not good enough, I have received a credit for December however they will not let us opt out of our ontract until they send a replacement sim card as this 'could' be the problem - load of rubbish.
3 Jan 2011 04:12:21 PM: Check out the 'how to complain link' at the top of the page...The TIO will no doubt be able to assist you out of your contract, but you need to follow all of the steps. Sorry to hear about your Grandfathers.
4 Jan 2011 10:24:55 AM: I was having some problems with the internet not working on my phone and they suggested it might be the sim card. I changed it over but nothing happened. In the end it was my brother who was able to fix the problem anyway... In anycase, I think it's a load of rubbish too! Sorry about your grandparents.

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10131 Someone from VIC thinks vodafone is at 3 Jan 2011 04:08:11 PM
I had to increase my phone plan just to be able to contact them, seeing as it takes at least an hour just to get from department to department and nobody seems to be able to help me anyway!
3 Jan 2011 04:47:06 PM: 1555 from your mobile is free :S why would you have to increase your plan? rofl
4 Jan 2011 08:09:48 AM: umm yeah calling the voda care line is free from your mobile..... idiot

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10130 Someone from NSW thinks vodafone is Massive fail at 3 Jan 2011 03:56:00 PM
I have been a Vodafone customer for years and always thought it was just my phone or just my area, I didnt realise that it was affecting everyone!!
My reception (when I can get it!) is poor - often dropping out and dying mid-call. Also, I can relate to the battery dying quickly thing and have had massive problems connecting to the internet.
I have two accounts with Vodafone, one for myself and one for my fiance. He went out and got another deal with another provider because of all of the problems he was having, but we are still paying off the other Vodafone account because it's too expensive to just leave!! WE WANT OUT!!!!
3 Jan 2011 04:16:48 PM: Check out the 'how to complain link' at the top of the page...The TIO will no doubt be able to assist you out of your contract, but you need to follow all of the steps.

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10129 Someone from QLD thinks vodafone is no reception at 3 Jan 2011 03:42:48 PM
The only reason why i left vodafone and switched to optus in the first place was because of the reception. Someone was saying for ages they would improve the phone reception by putting up more towers but they never did. Its been over 3 years now and it's still shit reception coming from friends who are with vodafone. Stop saying your gonna do something about it....and actually do it!!!!

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10127 Someone from VIC thinks vodafone is SOO FAIL at 3 Jan 2011 03:41:39 PM
extremly bad reception an awfull internet coverage.
im on a 100 doller a month ''unlimited'' plan!
my bills has been over this 100 mark every month, altough its IMPOSSIBLE TO CALL because the only customer service rep i speak to is Lara.
if i do end up waiting 2 hours for a ''real'' person i get a stupid indian who cant help me.
3 Jan 2011 04:48:54 PM: Did you even read the terms and conditions, or ask? You signed the plan and agreed to the terms and conditions by doing so, clearly you are at fault for high bills.
3 Jan 2011 05:32:52 PM: stop spamming with ur i love vodafone rubbish u idiot. go back to work at ur vodafone store. or are u the CEO?

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10126 Someone from NSW thinks vodafone is Very Fail at 3 Jan 2011 03:36:09 PM
I have been a Vodafone customer for the last 12 years and recently I've been finding Vodafone's coverage to be decreasing in areas that really should have full coverage such as major cities. I travelled up to Port Macquarie recently and majority of the way up the highway I had no coverage at all whilst my partner who is with another service provider had full coverage.
MMS messages are usually delivered in the early hours of the morning.
This coverage (or lack of) is not acceptable at all and I am seriously considering changing service providers.

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10123 Someone from VIC thinks vodafone is Very bad coverage in Melbourne and Country Victoria at 3 Jan 2011 03:24:43 PM
I am with Crazy John's which uses the Vodafone network, I have 2 phones with them, I find at lot of areas around Melbourne I have no coverage, and a few weeks a go I had to go to Midura in Victoria overnight and I had no coverage on their network until I got into Midura, so if i had a break down on the way i had no ceverage, I should have stuck with Telstra, they have the coverage, the Vodafonenetwok very bad in a lot of areas around Melbourne and most of country Victoria.

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10122 Someone from NSW thinks vodafone is bad connection at 3 Jan 2011 03:24:26 PM
it started the thursday b4 xmas. my internet died. went in to their nearest store only to get a what do u want look and they said it might be the sim card so they replaced it. friday afternoon still no luck so had to go over the xmas break without catching up with my overseas friends. the following monday i went back to the store only to get big huffs and sighs from the staff. they told me i had to get a new modem and that it would cost me 50 bucks. still no luck so i threatened to not pay my bill. i now have connection but its very poor and keeps dropping out. this is the fifth time ive tried to post on here. the last four times the connection dropped out. vodafone sucks big time

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10121 Someone from NSW thinks vodafone is Vodaphone poor at 3 Jan 2011 03:22:25 PM
I have been without contact all this holiday season thanks to Vodaphone, I will be offending a lot of my friends.
3 Jan 2011 04:34:16 PM: Vodafone*

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10120 Someone from NSW thinks vodafone is Very poor at 3 Jan 2011 03:20:03 PM
I have been out of range since November when "3" was taken over by Vodaphone.
What is happening with all the "3" customers??? Let join this class action
Lily L .form Randwick NSW
3 Jan 2011 07:46:35 PM: The merge happened over a year ago, not November. Also the networks are separate still so the merge hasn't effected the 3 towers.

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10119 Someone from ACT thinks vodafone is 3G net at 3 Jan 2011 03:11:28 PM
This has been the most frustrating experience. After visiting my local vodafone service centre I was told that the CEO is aware of the problem and was told I to call 1555 or their 1300 to cancel my contract. After just over 30 mins on my mobile I hung up. I then used the shop one and waited a further 20 mins. During my time in the shop I witness vodafone selling another 3 mobiles and plans to people in the shop.Still with no luck and poor service from that end as well, I went home and called the 1300 from my landline while my mobile was charging. After waiting for 87 mins on one hand set and a further 54 mins ont he other yes they both wewent flat while waiting I was then told I was not speaking to the cancellation deapartment. I just couldnt beleive it. I said I have just been put through to cancellations." No mame what is your problem, so then I explained it again!I am unable to receieve phone calls the network says I am busy. I dont receive text messages until 8 hours or the next day after they have been sent. Someone was going to get back to me and they called me on my land line number when I was out ( How Convenient!) I have just called the 1300 back again and tried to cancellmy contract as they are in breach of their side of it. HOwever they wanted to charge me over 400 to pay out my contract I said no no. I politely explained to him that there is no cancellation policy as the company is in breach at their end and Im not going to pay for a service in which I dont receive professional coverage.I then expalined how Iwas with in my rights to go to the telecommunication ombudsman and make a formal complaint. Interesting enough the indian man on the other end said as long as I have a trail of evidence proving my claim I was with in my rights to do that. So it appears over in indias call centre they are more than aware of what has been happening but are full of excuses to offer me a free month while they fix my problem and they will get back to me.... You guessed it Im still waiting.
3 Jan 2011 05:49:21 PM: until the ACCC comes up with something through their investigation Vodafone haven't done anything wrong officially yet!
Graeme Samuels Head of the ACCC said that people are not within their wrights to just cancel there contracts and not pay, I'm sure given all the problems there is, they probably will in fact allow this to happen but until they do you cant just get out of stuff unless they let you themselves, and they probably aren't gonna do that.

Also if you don't want to speak to Indian call centers or have any issue with them you may want to consider not using a mobile at all as all 3 companies use Mumbai customer care lines

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10118 Someone from NSW thinks vodafone is FAILLLL!!!!!!!!!!!!!!!!!!!!!!!!!! at 3 Jan 2011 03:09:04 PM
Phone says there's full reception, yet nobody can get through to my phone as it is "out of coverage". To try and make a call out, it takes maybe 6-20 goes as it will keep saying "call failed." (and that is if you're lucky then it will go through!) Wonder what would happen in case of an emergency and I can't call out? That would be just wonderful!!! Vodafone YOU SUCK!
3 Jan 2011 04:35:22 PM: you dont even need reception to call 000...now who is a fail :/
3 Jan 2011 07:26:03 PM: EMERGENCY CALLS WILL SEARCH FOR ANY TOWER, (optus voda or telstra)
but yes most of us have the same problems ,with sending and receiving txt and making and receiving calls.
If enough of us speak up, hopefully it will encourage them to deal with the problems sooner.(note I didnt say soon, but sooner)

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10117 Someone from NSW thinks vodafone is USB modem device at 3 Jan 2011 02:47:37 PM
I have had an excruciating 9 week (romance) with VodaPhone relating to internet access for my laptop.
After plugging the device in I was away, or, so I thought. Internet access was slow and painful and would often drop out at any time. I began calling VodaPhone (IT) Help to end up talking to someone in a noisy, echoe riddled Call Centre. Following the technicians instructions and resetting the device over and over again became a ritual I never want to go through again, particularly when you can barely makeout the words of the person trying to help you. This went on "ad infinitum" for quite some time as I was very patiently hoping it would just resolve itself and "kick in", so to speak. It never did.
Returning the device and dissolving the contract was equally angst ridden and it eventually took a call to the Ombudsman to get the deserved and desired result.
Never again!
Subsequently I eventually tried another (well known) provider and have had faultless service. In all fairness however my phone agreement with VodaPhone has been without incident, but, the other was a totally frustrating failure in communications.

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10116 Someone from QLD thinks vodafone is HUGE FAIL at 3 Jan 2011 02:46:47 PM
Vodafone's website and billing process is dreadful. I'm nearly at the point where I will quite happily break a contract and pay them out to change back to a mobile provider that means I don't have to spend 30 mins of my time accessing a bill online....also, credit card surcharge for automatic payment when it is SO HARD to access your bill = huge fail. Poor e-commerce such as that provided by VodaHEE is pushing me back to wanting to receive bills in the post again...Telstra here we come

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10115 Someone from NSW thinks vodafone is VERY at 3 Jan 2011 02:46:00 PM
Been a Telstra customer since mobiles began, but was recently lured away by the promise of big and grand plans for less money. Boy am I now regretting it, cant even walk around the house on the phone and need to keep the phone in the front room to get a measly 1 bars worth of reception. Was at Central station around 1pm yesterday and the misses rang me, but she got the "out of coverage" or whatever the message is. Pathetic absolutely pathetic!!!!

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10114 Someone from NSW thinks vodafone is very at 3 Jan 2011 02:44:36 PM
My broadband was with Vodaphone's associated company who directed me to sign with Vodaphone 'as they have a stronger signal in your area'. Bad move! My 'broadband' is about the width of the white line down the centre of the road. My signal variously moves from 3G (2 bars); to HSUPA (2 bars); to EDGE (sometimes as high as 5 bars but no different to the others) and often no signal at all. Best early morning and progressively worse at night. With luck and dogged perseverance I have managed to download as much as 35MB in 23 hours. At present, the 'associated company' outperforms Voda but only marginally. Yet they are happy to bill me each month. Oh, and did I mention I am less than 3 km from Sydney CBD?

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10112 Someone from NSW thinks vodafone is A+ At Failing at 3 Jan 2011 02:30:57 PM
As a former victim of UK vodafone I'm obviously not a customer. However a mate works for them and gave me a phone to replace mine that got wet. After many hours of hard hacking I have FINALLY managed to undo the damage vodafone had done to the phone. Vodafone had done their classic "branding" and in the process broken Java (deliberately I think - removed Verisign certificate and replaced with vodafailDead - I mean Vodafone live) broke the GPS, Google maps, and of course their custom firmware doesn't upgrade automatically like it should.
Not even a customer and still they make me suffer.

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10111 Someone from NSW thinks vodafone is A MASSIVE DISAPPOINTMENT at 3 Jan 2011 02:27:48 PM
Been a Voda customer for almost 10 years, made my husband sign with them about 2 years ago after he was having problems with Optus (Biggest Mistake, Havent heard the end of it) and voda has never been worse!
Just scrolled through the page and all our problems are the same.
Complete black stops, when we know other carriers have full reception.
No service in spots where i have had service perviously and when i go to find a carrier it cant even find vodafone! Forever getting dropped out, having to call back. Told user is busy or out of coverage, and try again and it goes through???
Dont even get me started on customer care!!! I've had to wait for min 20mins... I dont even bother anymore...
Really disappointed in Vodafone!!
You HAVE FAILED me big time in the last 2 years and if not fixed before contract is up, they have lost another 2 customers!!!

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10110 Someone from ACT thinks vodafone is Poor Signal Strength at 3 Jan 2011 02:26:41 PM
I have a Vodafoney internet connection. Usually late at night the data speed to my Vodafoney broadband internet slows to the stage where there is no data transfer or the data rate is so slow that it is unusable. Some days I am not even able to logon. Further I am in a major capital city, where you would expect the coverage to be good! They have not provided the service and must be in breach of their service provision contract. This week I intend to call the Telecommunication Industry Ombudsman (TIO) and get out of my contract. I have a small internet business and it makes running my business very difficult. I thought that after the Casualties of Telecom (COT - so called COT cases) saga of about 20 years ago that phone companies in Australia would have got it!!

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10109 Someone from ACT thinks vodafone is shit at 3 Jan 2011 02:24:28 PM
I always have between none to 1 bar of reception at my place of residence well within the coverage map and always get incurred roaming data charges - once I had a $400 phone bill in where $300 was roaming data usage. They sent someone out to check if it was a reception failure and called me back 3 days later and said there was adequate coverage.... Yehhh right - I had a go at them so they gave me a lifetime $10 credit every bill (to me this would seem they agree there is inadequate coverage)
3 Jan 2011 02:30:51 PM: I had a high charge from Vodafone and I spoke with the TIO and got out of it. They gave me a high charge on bill (almost 4 times the normal account). Under the uniform credit code in Australia, credit providers (such as phone companies) must tell you if you are racking up a high bill. Because they did not do this in my case, I got my 4 times bill discounted to the level of my normal bill. Hope this helps.
3 Jan 2011 02:32:15 PM: There is 2g Voda national roaming on to Telstra in some parts of Vic and Tas but I am not aware of any roaming arangement in ACT.

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10108 Someone from ACT thinks vodafone is so failed that the CEO has failed a simple PR practice at 3 Jan 2011 02:20:41 PM
Anyone that starts an important apology straight with " i would like to apologies" is a true wanker:


somebody get him a PR degree please.

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10107 Someone from NSW thinks vodafone is Is it true? at 3 Jan 2011 02:03:21 PM
that we can get out of our contracts as they are not meeting their end of the contract IE providing service so we can use the network etc.. therefore I can say BYE BYE or is it just wishful thinking

3 Jan 2011 02:10:03 PM: It is not wishful thinking and others have been 'let' out of their contracts without having to pay the full penalty of the time remaining. However, every individual case is different and there is no guarantee the same will happen to you. See 'How to Complain' page on this website for more information on your options. Best of luck.

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10106 Someone from NSW thinks vodafone is shit at 3 Jan 2011 01:56:16 PM
vodafail is sooooooooooooooo shit!!!!!!!!!
3 Jan 2011 01:56:38 PM: as in vodafone LOL!!
3 Jan 2011 01:56:53 PM: i agree vodafones fucked
3 Jan 2011 01:57:42 PM: ditto

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10105 Someone from NSW thinks vodafone is How can you ring my phone and it go straight to message bank when... at 3 Jan 2011 01:50:55 PM
A) I have full battery life
B) So called full signal
C) my phone is not being used IE sitting on the coffee table awaiting any calls ILMAO as it seems to have trouble receiving them

what's the go if I do use my phone it can take up to 6 attempt's minimum for me to dial out before it will connect and that's to any mobile or land line

3 Jan 2011 03:43:52 PM: they cant!
but I think the guts of it is they are overselling and the network cant cope, as well as cost cutting in the wrong areas (perhaps they let too many of the good engineers, those guys that kept everything working, go)

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10103 Someone from NSW thinks vodafone is Very at 3 Jan 2011 01:16:44 PM
I went to a vodafone outlet in my local shopping centre and we waited 5 minutes to be served. This was fine till i noticed that the young man was chatting on facebook. When he bothered to look up he asked, "are you ok". This was on a public holiday and the staff member was on double time. Wish i got double time to chat on facebook. When I made a complaint to the store manager he did not take it serious and tried to make up excuses as to why he was on facebook 'he was on the phone so was just looking at facebook while on hold'. The young man was not on the phone and as far as I'm concerned this is not an excuse and they should not be on facebok while at work when customers are waiting. I dont know if vodafone quite understand that their customers are fed up with this nonsense.
3 Jan 2011 01:55:43 PM: what vodafail store was this, we must name and shame them!!! so customers know not to go there
3 Jan 2011 04:50:04 PM: they are probably fed up with annoying people too
3 Jan 2011 08:41:10 PM: sure he wasnt on this site?

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10102 Someone from NSW thinks vodafone is at 3 Jan 2011 01:12:55 PM
Vodafone has been the joke amongst my friends/work that I am constantly calling them back. So I'll sort getting out of the contract... So what to do? Optus V's Telstra? Currently on an unlimited $99 Vodafone plan.. Any advice??
3 Jan 2011 02:01:36 PM: Log each incident in a diary...date time and circumstances and signal strength....keep that log...when the time comes it will be very useful against Vodaphone...I have been doing it for 6 months and win every time against them...
3 Jan 2011 02:27:30 PM: Telstra has the best coverage but Optus is fast catching up in country. If you consider Optus also consider Virgin which also owned by Optus and uses its network that way you increase the number of potential phone packages.

Assuming you are not going to change your mobile and it is not locked to Vodafone one factor to consider is what 3g network bands are covered by your current mobile. If its 2100/900mhz its good for Optus/Virgin and Voda 3g but will not work on the Telstra NextG 3g network which operates on 850mhz.

Also porting your number to another carrier can vary, I have found it best not to arrange on a Friday best begining of the working week.

Good luck

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10101 Someone from NSW thinks vodafone is at 3 Jan 2011 12:54:42 PM
Vodafone should spend some money fixing up their network instead of spending so much money on advertising at all the sporting events & on t.v.
3 Jan 2011 01:57:21 PM: thats so true
3 Jan 2011 04:38:47 PM: Do you also agree they should stop giving money to charity sporting events? Do you even have a heart?

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10100 Someone from NSW thinks vodafone is call drop outs at 3 Jan 2011 12:54:12 PM
If your reporting call drop outs make sure you have three examples of when it happened including time, date and the number you were calling at the time. If not they wont even lodge your complaint with them for it to be investigated. Apparently they cant with their system.
If it is only part of your complaint and you want to pass this section then you have to agree that it isnt a problem just so they can forward the rest. Bloody crooks.

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10099 Someone from QLD thinks vodafone is getting a new phone at 3 Jan 2011 12:50:01 PM
I went in to vodafone to get a new nokia n8, I had a photo of an x6 nokia. The girls did not show my the phone in displays. I told them my nieghbour had the nokia N8. They signed me up with the x6. I have had ploblems with the sim card spot on side of phone, ie: it did not stay flushed against phone, so I took it back, they said there was no fault with it, I asked to change the phone to the n8 as the contract was the same as the x6 plus $5 handset, well thats when everything fell apart. The girls sent me home to ring customer care, I got hung up on 4 times. Then got this lady who said that I can go back and get the n8 & $5 handset no problems. The girls at store said no. Rang up customer care, they said no, we then asked to be put onto this lady who said that I could do a swap but they said there is 4,000 of us working here, in other words bad luck. I ended up so irate to this guy who kept saying we won't do anything for you. I left feeling that angry I was shaking and felt sick to my stomach. I finally got a call from this lady who said I could swap, saying the phone was much more than the x6 in price and would I pay for half, Which I was offering to do with this moron I was talking to in the morning. Well at this stage I am looking at full purchase of the N8 at $699 & this lady is going to credit me $200 to my account. Hello how is that paying half the price. Any idiot would know half of $699 is $349.50. So it continues!!!!
3 Jan 2011 03:37:09 PM: Why did you get a X6? It didn't click with you that the box had X6 all over it and no mention of N8? You can purchase a N8 outright for less than $599 and it will work on any network.

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10098 Someone from NSW thinks vodafone is total fail at 3 Jan 2011 12:49:35 PM
When I lodged my complaint today they asked for specific locations where it drops out and where I experience network failure (phone dosent ring, no 3G etc) they said each was a single and new complaint that I would have to lodge. So if went to the beach and my phone failed -- new complaint. If I took the dog for a walk and phone didnt ring and I just got a voice message --- new complaint.
I told the guy if this was a joke and he said no. So my complaint just covers my home.
Why dosent Vodafone have more staff on to cover these high customer demands. Spend my whole day on hold.
3 Jan 2011 02:17:36 PM: that is the same problem i have had and they say i have to pay the money to cancel my contract ha vodafone is a joke

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10097 Someone from NSW thinks vodafone is illiteracy soaked to bones at 3 Jan 2011 12:47:49 PM
Looking at my usage report now. I am entitled to 700$ credit. My history shows usage of 500$ credit (These are numbers I quote from Vodafone's own website).

So logically I shall still have 200$ credit remaining in my balance, Instead I see "$165.04 of $700.01 remaining".

I wish I could upload the screenshot of the usage details page in this site as a material proof.

Wondering what's the IQ of the person who coded this "new mathematics" into the vodafone reports.

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10096 Someone from VIC thinks vodafone is like 3 at 3 Jan 2011 12:46:21 PM
Vodafail and 3 are the same

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10094 Someone from VIC thinks vodafone is at 3 Jan 2011 12:42:50 PM
Does this go with 3 as well since they have some interests with them. Cause 3 is not the best either

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10093 Someone from QLD thinks vodafone is VODAFONE IS SHIT at 3 Jan 2011 12:42:36 PM
My Iphone has packed up after only 7mths with Vodafone. Cannot get a replacement. I constantly could not get a signal, don't get picture messages, etc. They are absolutely useless. Have tried calling Vodafone but hold on for 20mins - 1hr & then get cut off. I have a 24mth contract with them & am thinking of cancelling it. Can someone tell if they know of anyone that has cancelled a contract & what were the consequences?
3 Jan 2011 02:19:40 PM: they make you pay out the cancelation fee which is the amount of the plan you are on times the amount of months left is what i was told by vodafone coustmer hotline service
7 Jan 2011 09:32:25 PM: apparently with iphones that stuff up within their first 12 months can be returned straight to apple for a replacement, one of my friends even had cracked her screen and took it in paid $@50 and got brand new handset
7 Jan 2011 09:33:04 PM: ^ above post was meant to say $250

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10092 Someone from QLD thinks vodafone is FAIL! at 3 Jan 2011 12:38:22 PM
Ok so, used the call back option & they called back, spent the next hour & 5 min on the phone of which half I was on hold for. Got transferred to 4 diff departments for each problem I am having

1) No internet reception from internet mobile stick at home or at work (I live IN TOWN) - Solution - Apparently the coverage at my unit is good (it is non existant - I lie - I do get to see one internet page every 10 mins- WOHO) So they have "escalated" the problem and I get to hear back with-in 72 hours.

2) Emergency calls only at home from Cell Phone - Solution - put my sim in another persons mobile and if it doent have the same problem then I may get a replacement handset - last time I checked every other cell provider stocks "Samsung" phones, hmmmmmm do you really think it is the brand new handsets fault?!?!

3) I am unable to contact Vodafone Via the Free 1555 from my VODAFONE handset and havent been able to after telling them twice in the last 6 months of my new contract - Solution - Escalated problem will call me back with-in 72 hours.

4) Seen as I have had to ring the 1300 from my mobile due to not being able to ring the 1555 free number I would like the amount of credit I have had to use calling them due to their fualt of not loading the 1555 number on my phone - I presume - All credited back to me. Solution - HUNG UP ON!!!!

*Waits grumpy but patiently for results*
3 Jan 2011 12:43:06 PM: I just got off the phone to them (3 hours in total) issue has been upgraded to Networks to look into it so I can then talk to contracts to get it cancelled. Two departments and they tried to put me off to the iphone people for a chat cause it wouldn't connect to the internet in 3G (which is the basis of my complaint... no 3G network)... no I too wait the 72 hours for their investigation.
3 Jan 2011 02:23:07 PM: im having the same problem and am told to wait 72 hrs for an investigaton as well how does vodafone think they are going to get that many workers out to these suburbs for each person in 72hrs they most likey wont and just look at the coverage on the net
4 Jan 2011 12:42:23 AM: I live in Brisbane city and im having my internet connection cut out every half an hour or so....sometimes even more. I will be calling to complain tomorrow during business hours. Id go back to 3 anyday. Ive only had the service for 2 days and im already complaining!

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10091 Someone from NSW thinks vodafone is big fat piece of fail at 3 Jan 2011 12:31:21 PM
every call ive answered today has dropped out and i can barely hear the other person as it just keeps dropping out and u miss every like 3rd word ughhhh. im going into store tomorrow to complain and try and get out my contract. cant even get on majority of websites on my phone

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10090 Someone from QLD thinks vodafone is shit house at 3 Jan 2011 12:30:52 PM
vodafone are shit. my iphone has been trouble since day 1. apple have replaced phone cause vodafone said it was faulty. still no good, so then got new sim, still crap. Can never get onto internet ,when i do very slow or wont open pages. my phone constantly goes to message bank even when im not on phone, to make calls it regulary says call failed, it drops out on calls and messages and voicemails can take up to 3 days to recieve. Vodafone wont help! great customer service. cancelling contract and never returning to vodafone!!!

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10089 Someone from NSW thinks vodafone is badly at 3 Jan 2011 12:29:55 PM
I have a plan with voda phone. the coverage is very bad and continually drops out despite the sales team insistance this sort of thing does not happen with their product (!!!) I have experienced problems with their billing very much a thing of the left hand not knowing what the right hand is doing!! I moved my number as it is mynumber I bought with me and a business number and they were threatening to shut it off. I have continued to pay my account but they r refusing to reinstate the number and are trying to charge me an exit fee despite the account not being closed and continued paymnet. I am unhaqppy on all levels with them but mostly about their attempts to blackmail the consumer!!!!

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10088 Someone from VIC thinks vodafone is mega fail at 3 Jan 2011 12:26:58 PM
Apart from everythinmg already mentioned I also send multiple phanton txt to people at very inconvenient times, when I am notified I try to stop the messages going and rather than delete it sends again, what the!!!!!!!!!!

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10087 Someone from NSW thinks vodafone is internet at 3 Jan 2011 12:00:33 PM
Mobile internet has stopped working altogether and staff donot know how to fix the problem. Also broadband has become INCREDIBLY SLOW and dropping out all the time but when I complained I was told that they only guarantee 400kbps in download (I was never informed of this when I signed broadband contract) and 400kbps is about 1% of what most other broadband companies give- they are usually around 6000kbps average!!
3 Jan 2011 12:06:47 PM: vodafone broadband sux!!!NEVER GO THERE!!!
3 Jan 2011 12:07:11 PM: it is the deceit that vodaphone don't say that has caused problems...I asked all the relevant questions when I joined...after leaving Tealstra...Now I annoy the hell out of Vodaphone and keep daily records of everything to do with them....
3 Jan 2011 12:09:01 PM: I have vodafail broadband and it drops out all the time and the doggle stuffs up all the time!Stupid #$@%&#
3 Jan 2011 12:09:47 PM: they got worse in december with internet

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10086 Someone from QLD thinks vodafone is Lousy ! at 3 Jan 2011 11:59:22 AM
I am living in a suburb no further away than 25 mins from the heart of Brisbane. All my friends with Optus or Telstra have reception, I do not. I am NOT in a hole, a valley, surrounded by units.....I am just another customer who has limited reception. I have travelled the highway and get reception in small country places, but not in a Brisbane suburb. ABSURD !!! I have missed important phonecalls as a result. It doesn't matter where I stand, my backyard, frontyard, driveway...a BIG FAT NOTHIN' ! You suck Voda***** !

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10085 Someone from VIC thinks vodafone is Incoming Call Restrictions and Username Disabled AND unable to get through to anyone at 3 Jan 2011 11:54:44 AM
I have a prepaid phone with lots of credit and have found for about a week that I cannot receive any calls as it has had restrictions placed on it. I then went to my account on the internet and found that my Username has been disabled. I have tried on numerous occasions to ring Customer Service and have had to hang up as spending over 30 minutes trying to get through to Customer Service is not my idea of having a happy holiday. This is very annoying as I cannot seem to get a response from Vodaphone.

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10084 Someone from QLD thinks vodafone is Very at 3 Jan 2011 11:46:02 AM
Renewed my contract, convinced to take out insurance, told if I lost/damaged phone in first 6 months that I would have to pay excess of $300 after six months there would be no excess. Broke screen 16 months into 24 month contract still have to pay over $250, very nice store person tried everything to get my phone replaced as I can early upgrade at no extra cost in February. However no joy... so frustrating now I have no phone to use!
3 Jan 2011 11:50:59 AM: breach of agreement...they owe you a new phone
4 Jan 2011 04:38:20 PM: Is it a breach of agreement? Did you get this agreement in writing because I used to work for Vodafone and have never heard of such an agreement. I've also never heard of an insurance claim with any company that didn't charge an excess.

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10081 Someone from VIC thinks vodafone is Disappointing at 3 Jan 2011 11:30:57 AM
Service in my area dropped off severely around 8th, 9th of December 2010, improved a week later but still only about 50% of what it had been. Would it be possible to form a list of recent date related problems?
3 Jan 2011 11:51:48 AM: keep a record of all problems in a diary....I have been doing it for over 6 months
3 Jan 2011 12:18:58 PM: Yes have been. My woes seem to coincide with their recent so called network upgrades/updates
3 Jan 2011 01:37:33 PM: 6 months.... Goodness me you have a great amount of time on your hands... You would think you would have saught assistance from the ombudsman by now!

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10080 Someone from VIC thinks vodafone is call failing, no service, no internet at 3 Jan 2011 11:18:03 AM
when i make a call i have thirty seconds then the call fails to make a 5 minute call i have to call back sometimes 15 times or over... I now have a new job and need my phone 24/7 Im on call. I have had to go on a telstra plan aswell so now i am paying off two plans with vodafone and a telstra because i am stuck in vodafone... I have been totally stressed out over this service... each time i have made my numerous amount of calls to get one sentence in i print screen. Vodafone dont care i have called them and they dont care. This isnt what i signed up for.. my phones are needed for work and I am now paying over $300 a month because they cant provide a service.. I hope someone can do something because they are breaching there end of a contract. If we dont pay they are fast to penalise us saying we breech our part of a contract.. but why is it ok for there service not to work and they get away with it...

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10079 Someone from QLD thinks vodafone is at 3 Jan 2011 10:54:58 AM
I was with Vodaphone for some time on both pre-paid and plan. In 2008 in the month of March I was on vacation in the Philippines. Before I left I organised my Vodaphone to be put on roaming by a Vodaphone representative, She was certain that and assured me my phone was now on roaming. So I embarked on my five week vacation to the Philippines. When I arrived I noticed my phone was not on roaming and I could not use it. Five days into my holiday I had an accident at a waterfall in which I sustained a badly fractured right ulnar and radius. These injuries required me to undergo surgery and being hospitalised for three days. Because my phone was not on roaming I could not contact my insurance company and the phone system in the hospital could not make phone calls outside there region. Because I was not able to contact my insurance company I had to pay in full for my surgery and hospital fees. This left me with no money for the rest of my holiday. It was lucky my injuries were not more serious because I could not even contact my family in Australia. You can not imagine how frustrating this was not to be able to contact your loved ones when you are about to go into surgery. When I returned to Australia I informed Vodaphone of what had happened and they were apologetic however refused to compensate me in anyway. I asked them to investigate this and was not informed in any way about an outcome of an investigation. I will never use Vodaphone again and I will always share my experience with people who are thinking of attaining a plan for a mobile phone.
3 Jan 2011 03:55:24 PM: Tip 1: if you arrive overseas and your fone is that important to you, buy a local prepaid sim
Tip 2:If you go to a third world country, take out the apropriate insurance, so if you do require surgery, you can be flown back to Australia
25 Nov 2011 05:24:15 PM: When someone tells me they are going overseas i say to them get a local sim so they don't get roaming charges and you get a local mobile phone number and the same with 3g umts modems and if you take a umts modem from australia you get charged aprox $15.00 per mb and i have herd of phone accounts running into the thousand of dollars with data on phone and modems and that is why get a local sim

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