Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
21084 Someone from NSW thinks vodafone is HOW HOPELESS IS HOPELESS! at 10 Mar 2012 03:03:31 PM
AND YET, ANOTHER DAY AT VODANOFONE NO COMMUNITY
I CAN SEE WHY MILLIE AND CAITLIN VODAFONE STAFF ON DUTY AT THE MOMENT WON'T GO NEAR THIS ONE.
Moving from 3 to Vodafone, Horrible Service.....3 hours ago 10.03.2010
I was contacted by a Vodafone rep asking if i wanted to trial the Vodafone network, being a 3 customer i was told that the migration would be fast and simple. This was 3 weeks ago and i'm now left without a working SIM/coverage.
After receiving my Vodafone SIM i called the number to activate and was told to wait until my 3 SIM stopped working, after waiting 5 days with nothing changing i called up Vodafone customer service to see what was going on, after being told that my Port had been denied for some reason (thanks for letting my know by the way) they said they would manually port my number across.
Another week passes and still nothing, i decide to go into a Vodafone store this time to get answers, the Vodafone guy calls up and once again I'm told that porting has failed and that they'll try another way to port my number. This was on a Saturday so was told my Vodafone SIM would be up and running by the following Tuesday.
another week passes and on Friday (3 days after my Vodafone SIM was suppose to start working) my 3 service was cut off, I put in my Vodafone SIM in and still no service, i call once again to see what is happening and am told that my phone should be working by the end of the day. It has now been 2 days and now i am without a working service.
I shouldn't have to wait nearly a month for a process which is supposed to be 'easy and smooth'??!
Regret ever moving to Vodafone.
...............................................................................
AFTER MORE THAN 3 HOURS AND VODAFONE STAFF AT VODANOFONE NO COMMUNITY IGNORE YOU,
I'LL REPLY TO YOU.
DEAR NOT YET VODAFONE CUSTOMER
YOUR PAIN AND SUFFERING IS GREAT,MY CONDOLANCES TO YOU.
YOU HAVE EXPERIENCED THE VODAFONE EXPERIENCE.
EVERYONE REGRETS MOVING TO VODAFONE.
THEY WILL PROPBABLY SEND YOU AN OVER DUE NOTICE, AND EXCESS DATA CHARGE EVEN THOUGH YOUR NOT YET CONNECTED.
IM AM TRULY SORRY THAT YOU HAVE SUFFERED AT THEIR HANDS.
FROM YOUR SUPPORTERS
AT VODAFAIL.COM
I CAN SEE WHY MILLIE AND CAITLIN VODAFONE STAFF ON DUTY AT THE MOMENT WON'T GO NEAR THIS ONE.
Moving from 3 to Vodafone, Horrible Service.....3 hours ago 10.03.2010
I was contacted by a Vodafone rep asking if i wanted to trial the Vodafone network, being a 3 customer i was told that the migration would be fast and simple. This was 3 weeks ago and i'm now left without a working SIM/coverage.
After receiving my Vodafone SIM i called the number to activate and was told to wait until my 3 SIM stopped working, after waiting 5 days with nothing changing i called up Vodafone customer service to see what was going on, after being told that my Port had been denied for some reason (thanks for letting my know by the way) they said they would manually port my number across.
Another week passes and still nothing, i decide to go into a Vodafone store this time to get answers, the Vodafone guy calls up and once again I'm told that porting has failed and that they'll try another way to port my number. This was on a Saturday so was told my Vodafone SIM would be up and running by the following Tuesday.
another week passes and on Friday (3 days after my Vodafone SIM was suppose to start working) my 3 service was cut off, I put in my Vodafone SIM in and still no service, i call once again to see what is happening and am told that my phone should be working by the end of the day. It has now been 2 days and now i am without a working service.
I shouldn't have to wait nearly a month for a process which is supposed to be 'easy and smooth'??!
Regret ever moving to Vodafone.
...............................................................................
AFTER MORE THAN 3 HOURS AND VODAFONE STAFF AT VODANOFONE NO COMMUNITY IGNORE YOU,
I'LL REPLY TO YOU.
DEAR NOT YET VODAFONE CUSTOMER
YOUR PAIN AND SUFFERING IS GREAT,MY CONDOLANCES TO YOU.
YOU HAVE EXPERIENCED THE VODAFONE EXPERIENCE.
EVERYONE REGRETS MOVING TO VODAFONE.
THEY WILL PROPBABLY SEND YOU AN OVER DUE NOTICE, AND EXCESS DATA CHARGE EVEN THOUGH YOUR NOT YET CONNECTED.
IM AM TRULY SORRY THAT YOU HAVE SUFFERED AT THEIR HANDS.
FROM YOUR SUPPORTERS
AT VODAFAIL.COM
'What's you're problem' is the terminology they use their as well!
That's not a response that your Jana, General Manager of Communications and Brand Vodafone would use!
Remember, Warmth and Love,-Got it?
Warmth and Love!,just like Jana would want the World to believe.