26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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8695 Someone from QLD thinks vodafone is 12 stars! at 29 Dec 2010 07:04:27 PM
Had our phones stolen just before Christmas. Tried to get onto Vodafone but couldn't. Finally got an answer via email, outbound calls now blocked.... on one of the phones.

Called today to get IMEI number to report to the police - on hold for two hours. Transferred by a support person who did not have access to the information. "You will be on hold only 15 minutes maximum".

I hung up half an hour later.

Their shops have iPhone 4's. But only if you are a new customer. If you're a customer who has paid them thousands of dollars over the last few years you can - you guessed it - get on the phone, wait for two hours and hope they have "new stock" some time in January.