Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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8601 Someone from WA thinks vodafone is This customer is changing at 29 Dec 2010 05:03:07 PM
I have been having issues for about a couple of weeks and no one was able to contact me. Have brought a new phone thinking that was the problem, but now realize it is VF. I have sick family members and now need contact urgently. I have been with VF for 10 years but now I will pay whatever it costs to unlock my phone and change to another provider, just not good enough at all. I cannot afford this extra cost and all my family will change as well.
5 Jan 2011 03:30:29 PM: Have since gone into the store and the poor customer service guys are coping so much flak, not their fault they were not even informed before customers were on their doorstep. They just switched me to 2g instead of 3G and now fine. Good on the guys in the shop for keeping their cool. Vodafone have a lot to answer for though, and as soon as credit is done am changing as a result of the lack of respect they have shown customers.