Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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20346 Someone from ACT thinks vodafone is super lame! at 16 Dec 2011 05:26:37 PM
Crap customer service/no idea what they are talking about/I cant understand them and they cant understand me (I am not a racist). Really bad network coverage/drop outs/delay sms/inbound calls straight to voice mail/sim disconnect from phone/no network found. Called to complain about being transferred to accounts then troubleshooting then troubleshooting again when I wanted repairs which I was not informed they closed at 5pm. THEN complained about getting a call for feedback about complaining because they called at 8:30pm... Would also like to add, they are doing an 'Investigation' for all of the above which has been on going for the last 2 months with no results and tech support which tells me "turn your phone off and on again and this will fix your problem"