26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20264 Someone from SA thinks vodafone is Very-Fail Billing at 8 Dec 2011 02:30:01 PM
Does anyone know what the limits were for a $69 contract 2 years ago with an iPhone? Voda tells me my cap is $400 worth of calls & 1 Gb of data, I distinctly remember at least $600 of calls. I have at the last month of my forsaken contract been billed an additional $86 - after they said they would waive my fees for 2 mths. I SWEAR they have done something to my contract.... and/or are trying to find a way to make me pay for the last 2 mths.
I can't access my bill (it takes days to update) and they're system keeps failing when I call so no one will give me info.
Argh. I'm swapping to another carrier on Saturday (my contract ended yesterday yaaay!!)
8 Dec 2011 02:43:57 PM: Not sure about the $69 cap but I was on a $79 cap and I only received $400 and 1gig data about 2 years ago.
8 Dec 2011 03:06:19 PM: Ok... $400... I was sure its higher... I am also sure they've charged me for stuff I never used. I have NEVER gone over my limit. I have had charges for roaming (which I did) and premium SMS.... never $86!! :(
8 Dec 2011 03:57:41 PM: The exact limits of your plan should be on the contract your originally signed. Unfortunately if you cannot find it then it's hard to prove. If you think the charges are incorrect and they won't remove them then you can lodge a complaint with the TIO.

Vodafail.com Moderation Team