26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20353 Someone from WA thinks vodafone is very fail at 17 Dec 2011 03:57:02 PM
In the last week both phones dropping out every few minutes for data and network. i am surprised I can post this from my phone right now!!!!
17 Dec 2011 04:12:58 PM: By the way VODAFONE! What compensation will you offer???
18 Dec 2011 10:10:13 PM: Still happening!!
19 Dec 2011 10:11:34 AM: No reply from Vodafone. no response. problem still exists
19 Dec 2011 09:52:53 PM: Is Vodafone doing something about this?
20 Dec 2011 08:24:45 AM: Oh my goodness this problem is still ongoing and NOTHING FROM VODAFONE!!!!
20 Dec 2011 10:48:32 AM: Why have compensation?

Surely it is time to take the matter to the TIO?

Vodafail.com Moderation Team
20 Dec 2011 07:13:25 PM: Finally got a reply from Vodafone. Apparently there is a tower out in the Mt Lawley area. Hmmmmm will see how quickly this is rectified! If Vodafone is monitoring this I expect a month free for both of my phones!
20 Dec 2011 11:02:34 PM: Currently i am in Mt Lawley and my wife is in Melbourne. Same phones, same networks, same problems! Exactly how many towers are out???
21 Dec 2011 02:32:20 PM: Complaint lodged with TIO. Suggestions from Vodafone did not work.
21 Dec 2011 06:44:14 PM: Now the 10 business days waiting game..........

It was the correct thing to do, let us know the outcome!

Vodafail.com Moderation Team
22 Dec 2011 12:40:03 PM: Just heard from Vodafone saying their resolution team will contact me in 5 to 19 days. i won't be paying bills until I am released.
22 Dec 2011 03:25:38 PM: 5-19 days?

I thought it was 10 business days? Perhaps I am wrong.........or perhaps the resolution team are busy in the lead up to Christmas? Who knows?

The bills are usually put into ''suspension'' whilst the matter is investigated.

Vodafail.com Moderation Team
22 Dec 2011 07:10:18 PM: Sorry. Typo. 5-10 days.
23 Dec 2011 09:49:18 AM: Another reply from VF stating problem in Mt Lawley has been fixed. WRONG!!!! Still the same problem and my wife having same problem in Melbourne abduction now in Sydney. I demanded my contracts be released immediately.
23 Dec 2011 09:51:00 AM: Abduction = and. Stupid corrective text. :)
23 Dec 2011 04:36:08 PM: Bit of a circular nightmare for you at the moment!

Was it the resolutions team that contacted you?

What was the response to your demand?

Vodafail.com Moderation Team
24 Dec 2011 09:17:03 AM: Not them. The Social Media consultant. But had no access for 15 hours since 4pm yesterday. Called VF and complained. Apparently another site nearby is having problems. Unbearable this is.
24 Dec 2011 12:51:56 PM: I emailed the consultant and demanded they release me and allow to have my numbers ported to another provider. Oh! By the way! It's still dropping out every few minutes. I am going online everywhere to complain. VF have no idea what I can do in this regard. The sooner they do the right thing the better it will be for them.
24 Dec 2011 02:35:18 PM: Good news! Vodafone are releasing me from boyhood contracts without penalty! This move has put them in the good books for a possible future service. :)
24 Dec 2011 02:36:38 PM: Lol. boyhood = both.
26 Dec 2011 09:13:24 AM: Result!!

Ensure that VF cancel your direct debit accounts and check your bank balance on the due date as they sometimes unexpectantly re-appear.......

Good luck with your new provider!

Vodafail.com Moderation Team
26 Dec 2011 05:16:50 PM: Thanks mate. I never did the direct debit thing and changed my account from auto payments to manual payments.