Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
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Until next time,
Adam Brimo
Share Your Pain
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20319 Someone from NSW thinks vodafone is Crappy Indian Call Centre at 14 Dec 2011 06:47:12 PM
I have been told that my service would not be working correctly for 6 months.
So i asked for compensation, i have been told that im getting 3 months and that is good enough.
I said if your telling me that my phone service will work correctly in 6 months, why can't i be compensated till that time. There response because 3 months is good enough.
When told that there notes are incorrect. I was told by THE BOSS (Bhupindar - ID # 30728) That none of his staff would ever make a mistake.
They want me to pay to get out of my contract even thought it hasn't worked correctly since day one.
I was down for 5 days when i signed up, because no one could figure out how to connect my service......
I'm not racist, but i really can't understand what the indian call centre people are trying to tell me 1. due to my crappy phone service which is always at 4 bars and it drops out all the time..... weird......
2. Due to them not understanding me, and us going around in circles.
I also was getting yelled at by my good friend Bhupindar - ID # 30728
VODAFONE your service sucks, your staff sucks....... you may as well dissolve the company because end of the day .. no matter how cheap your plans are... WE WANT DECENT SERVICE!!!!!!
So i asked for compensation, i have been told that im getting 3 months and that is good enough.
I said if your telling me that my phone service will work correctly in 6 months, why can't i be compensated till that time. There response because 3 months is good enough.
When told that there notes are incorrect. I was told by THE BOSS (Bhupindar - ID # 30728) That none of his staff would ever make a mistake.
They want me to pay to get out of my contract even thought it hasn't worked correctly since day one.
I was down for 5 days when i signed up, because no one could figure out how to connect my service......
I'm not racist, but i really can't understand what the indian call centre people are trying to tell me 1. due to my crappy phone service which is always at 4 bars and it drops out all the time..... weird......
2. Due to them not understanding me, and us going around in circles.
I also was getting yelled at by my good friend Bhupindar - ID # 30728
VODAFONE your service sucks, your staff sucks....... you may as well dissolve the company because end of the day .. no matter how cheap your plans are... WE WANT DECENT SERVICE!!!!!!
You my friend need to go to the TIO with this one. Their on line form takes less than 10 minutes to complete and VF have to contact you within 10 working days for an agreed resolution.
Furthermore a good lesson from the OP, get the CSR name, ID, record what was said and ask for the incident/issue number, it does have a tendency to ensure accurate records are maintained.
To the OP (and others) the TIO contact details are at the top of the page under the How To Complain tab.
Vodafail.com Moderation Team
Really??
How odd and also very defensive of them.
Arguably for continuity of customer care it is in their best interest to provide this information!
Do they also refuse to give you an incident number?
Any help desk scenario be it VF or any other industry gives an incident number again for good customer care and customer relations to simply allow the CSR go to the incident, read the notes and start running with the ball.
I am not, however, surprised at your reply.
Vodafail.com Moderation Team