26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18220 Someone from QLD thinks vodafone is Voda=retards at 31 May 2011 04:21:23 PM
Takes literally 2min to open up any website in Brissie, how can they still hold a telecommunications license or keep people on a contract when they can't actually provide a service?

honestly are we Aussies as a nation this fucking dumb or wtf ?!?! this company is screwing us ... actually they are raping us

wtf i really want the gov to step in and take their license away
1 Jun 2011 03:36:53 AM: There needs to be a solid push to force Governments to do their bloody job and act. Vodafone is clearly struggling to provide an acceptable level of service to its existing customer base with continued network, bandwidth and coverage issues in urban areas. They need to have their telecommunications license suspended, preventing them from signing up new customers until their existing issues are resolved. If you own a taxi or a bus, if it's pulled up by transport and a defect found, it's put off the road until the defect is fixed. Likewise, telecommunications infrastructure is not a toy, but an essential service people and business rely on, yet we have no such regulations for telcos to have a minimum standard, or level of service.

These kinds of problems will only increase with the number of smartphones being used increasing steadily. There seems to be this Aussie mind-set that you can just keep on raking in the dollars, get more customers, make more profit without expanding infrastructure along with customer growth. The Aussie way of life isn't just restricted to telcos, particularly Vodafone and Optus, but Governments as well. The population grows, and along with it, the revenue base from direct and indirect taxes, yet investment back into infrastructure, such as roads, hospitals, electricity grid capacity and such lags way behind. What is is about Australia? Is this place just retarded, inhabited by morons or something? Must be, try to get a tradesman to arrive on time, for example. Seems to be the case when governments then make promises, break them, and still get re-elected (with one notable exception being the last NSW state election, a slight glimmer of hope Aussies might be waking up to reality, wither that or multiculturism is raising the state's IQ since the vast majority of immigrants arrive through Sydney).
3 Jun 2011 11:24:28 PM: @ 1 Jun 2011 03:36:53 AM:

Mate, you are a knob.