Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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18276 Someone from QLD thinks vodafone is Appalling! at 3 Jun 2011 07:31:36 PM
I have just received the "Building a better, faster, stronger network" from vodafone.
It was not explained to me at the time I purchased my iphone and contract that vodafone actually operated a very poor network that needed so much upgrading. In fact the coverage maps that were shown to indicated that the network's performance was competitive.
So its actually frustrating to receive these emails from vodafone in which they pat themselves on the back regarding the great job they are doing to fix up the shoddy mess that they created in the first place. I am not going to congratulate them for doing what should never have needed to be done in the first place.
Based on vodafone's own figures, its taken them at least 5 months to upgrade 530 sites. They also say 550 "new" sites are now operating on 850MHz. How many of these "new" 850MHz sites are one of the 530 sites that have been upgraded? To reach their target of 2500 sites by December, conservatively they will need to upgrade 1650 sites in under 6 months. In other words, based on their current rate of progress, they are not going fast enough and they are not going to achieve their target.
Ridiculous! I deleted my last email from them. Did anyone keep theirs? I suspect after all the hype, they are not making much progress. I am going to keep this one so I can compare their rate of progress over the coming months.
It was not explained to me at the time I purchased my iphone and contract that vodafone actually operated a very poor network that needed so much upgrading. In fact the coverage maps that were shown to indicated that the network's performance was competitive.
So its actually frustrating to receive these emails from vodafone in which they pat themselves on the back regarding the great job they are doing to fix up the shoddy mess that they created in the first place. I am not going to congratulate them for doing what should never have needed to be done in the first place.
Based on vodafone's own figures, its taken them at least 5 months to upgrade 530 sites. They also say 550 "new" sites are now operating on 850MHz. How many of these "new" 850MHz sites are one of the 530 sites that have been upgraded? To reach their target of 2500 sites by December, conservatively they will need to upgrade 1650 sites in under 6 months. In other words, based on their current rate of progress, they are not going fast enough and they are not going to achieve their target.
Ridiculous! I deleted my last email from them. Did anyone keep theirs? I suspect after all the hype, they are not making much progress. I am going to keep this one so I can compare their rate of progress over the coming months.