26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18238 Someone from NSW thinks vodafone is Beware of Telstra Boardband Mobile plan at 1 Jun 2011 05:38:28 PM
All,

I have a boardband wireless plan (actually a business plan), 3G data allowance per month, no up front, thought I had a good plan but I used it up in less than 12 days, any thing after that is calculated by Megabyte, like a few minutes would clog your heart pain of up to $50 or above. My last bill ends up $350. So I was shock. I could get TPG unlimited for $35 dollars.
So I didn't pay the Telstra bill, Telstra flings shxt on my face and suspend, then cancelled my service and requesting payment for the total 24 months fee of $880 dollars. I rang them Billing, rang them Credit Management, rang them Customer Service, try to get my service back by paying the overdue amount without paying the full 24 month plan. They say no way, no exception, I have to pay all 24 month now before I could get my service back. They say the service is qanranteed and is now threaten to report me to the credit agent.

1/ I want to know if any one of you have similar experience with Telstra?
2/ Is there anything I can do about it?

Also to warn potential future customers to be very careful of choosing your plan with Telstra and the fine prints.

Lossing hope , where is the star in Telstra?
3 Jun 2011 10:42:23 PM: its called VODAfail, not TELSTRAfail
4 Jun 2011 08:50:22 AM: @ 4 Jun 2011 12:42:23 AM See post 18236.

Vodafail.com Moderation Team
23 Jun 2011 10:27:20 PM: haha. you wouldn't have that problem with vodafail, as the device wouldnt have connected in the first place!