26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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10143 Someone from NSW thinks vodafone is at 3 Jan 2011 04:55:58 PM
Reception on my iphone 4 constantly cuts out even with the 'iphone - case'.

Even when I am on the phone to customer service they have to call me back on my landline due to the amount of drops outs and they just say they will note it down on their system.

I have tried resetting my network with the support of vodafone and it doesn't work! I have only recently started my contract with Vodafone :-( Two years of this.

3 Jan 2011 04:57:48 PM: Check out the 'how to complain link' at the top of the page...The TIO will no doubt be able to assist you out of your contract, but you need to follow all of the steps. Best of luck :)
3 Jan 2011 05:00:45 PM: The only thing this has to do with vodafone is that you're with them. The iPhone 4 sucks because of it's reception. If you were with telstra and there was an idiotic website like this one throwing off at them, I'd guarantee that you would complain there
3 Jan 2011 05:02:10 PM: Problem is the iPhone 4 works perfectly fine on every other network except for the Vodafone Network...Why is that?
3 Jan 2011 05:43:33 PM: All fones work perfectly with other networks,all fones struggle on voda network
3 Jan 2011 07:27:49 PM: actually the iphone is rubbish on a lot of networks. Telstra has great reception, but thats cause it spends heaps on its network.