Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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1537 Someone from NSW thinks vodafone is is fail at 26 Dec 2010 04:21:20 PM
Went to the boxing day sales today. The only two stores closed in the whole of this large shopping centre were Vodafone and 3. Methinks that they are trying to avoid a net loss of customers on this extremely busy shopping day. If there are any Vodafone employees here that can explain why, I'd be most interested.
Seems like they are not only locking customers out of customer service on 1555, but avoiding the need to provide assistance through their stores.
ACCC, surely this must be an issue???
Seems like they are not only locking customers out of customer service on 1555, but avoiding the need to provide assistance through their stores.
ACCC, surely this must be an issue???
26 Dec 2010 04:58:40 PM: I would be pretty sure they missed communications that mall was open? I know some stores were open (city) but most are shut today (i.e. suburban malls not open and street sites). All the mall stores will be open tomorrow. It's safe to say no conspiracy theory there...
26 Dec 2010 06:54:06 PM: The above post is correct, stores should have been open today. They'll be open all this week as well except New Years Day .
27 Dec 2010 06:59:57 AM: no excuse - read what was written - "The only two stores closed in the whole of this large shopping centre were Vodafone and 3". They didn't bother clearly, and clearly you didn't read it either. You work for them CLEARLY