26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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1535 Someone from NSW thinks vodafone is Vodaphone & Virgin at 26 Dec 2010 02:16:35 PM
When my Contract ended with Vodaphone...call drop outs very, very annoying, dead areas. I switched to Virgin....welcome to my nightmare! Unable to use mobile from my home. Couldn't receive or send anything!!! Phone calls to the 'Help Desk' in Phillipines waiting, waiting, then explaining my story to numerous people, day after day....response phone is OK take it to the Store. 3 trips to Store..told couldn't help me ring Phillipines..Scream!! I kept asking Phillipines could I speak to someone in Australia...they would transfer me to another person in the Phillipines. I then rang the Tele. Ombudsman - was told Virgin is not adhering to the Contract. (Gave me a Ref No) Transferred me direct to Virgin....ah! an English speaking Australian..waited 2 weeks for an investigation. R'cd phone call from Virgin..we are sending you an envelope, please put your phone back in the box & book a Courier at our expense. Phone returned, Contract cancelled..I beat a hasty retreat to Telstra......no problems whatsover.....I'm in heaven....sheer bliss!!!
26 Dec 2010 03:46:24 PM: I moved to Telstra from Vodafone. like night and day. shame on you Vodafone.