26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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7860 Someone from VIC thinks vodafone is Epic fail at 28 Dec 2010 10:46:11 PM
I'm so sick of vodafones poor coverage. On a recent trip away from Melbourne, there were on 2 places I had coverage between Melbourne and Mount Gambier. Not that their coverage in Melbourne is great either
That, and I'm so tired of mms messages taking up to 16 hours to send or receive. and their mobile Internet being so slow, even with 'full' service (if you can call it that).

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7856 Someone from VIC thinks vodafone is Massive at 28 Dec 2010 10:37:29 PM
I have both wireless usb service for internet and mobile phone, but the internet services are horrible, I disconnect hundreds of times a day.
The speed of internet are very slow like dial up or maybe slower plus the service of the phone the receiption are very weak and some times no network coverage in too many areas here in Melbourne.

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7851 Someone from VIC thinks vodafone is VERY at 28 Dec 2010 10:34:10 PM
No reception. Constantly dropping out and havinvg to call back.
The most frustrating and unreliable phone 'service'.
Oh... and what kind of service would you could this 'LACK of service'?
Vodafone = pathetic.

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7847 Someone from VIC thinks vodafone is sad at 28 Dec 2010 10:27:28 PM
No-one is able to call me. No incoming calls seem to exist. Hours to days later I receive voicemail. This is not workable. I have been blocked from the Vodafone website & my internet coverage is so poor it's not possible to use the amount my plan covers.

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7846 Someone from VIC thinks vodafone is It's no longer funny! at 28 Dec 2010 10:27:10 PM
Doesn't surprise me one bit with this lot, writing was on the wall with the Vodafone Globstar sat phone service, two years ago. Threw the $2000 f$&?ing phone in the bin... Reception was that bad you had to go to there web site, type in the address you were at and then they'd tell you when you could go outside and use it. Yeah great service buddy...... When your in a mining camp in the desert !!
28 Dec 2010 10:54:09 PM: You'll last ten minutes mate with a shaved scrotum.....

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7838 Someone from VIC thinks vodafone is unacceptable at 28 Dec 2010 10:11:23 PM
internet keeps dropping out and is not consistant. i spent 1 hour on hold just so i could speak to a customer service consultant but they could not resolve the issue. i was then told to switch my phone on and then off to see if it was working but i was calling from my mobile and then i was told it would work, so really the consultant just wanted to get me off the phone so he did not have to deal with the issue. so i called back and got tired of holding so hung up and havent dealt with it since. i need to also say that i just signed a 24 month iphone deal too so im in a tough situation...with no way out.

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7826 Someone from VIC thinks vodafone is Awful but they try! at 28 Dec 2010 09:54:01 PM
Not so bad as others. Just a dumb salesman who told me I'd get BB support on a cheap plan which was a lie.
Then it took 50 + calls to Customer Support to find why I had no reception. 3 months ago a nice Indian dude finally pointed out that the BB model (Storm) I'd contracted into had no HOPE of connection in Central Vic due to band availability.
Eventually was sent a BB Bold 9700 which is far better but useless unless I pick specific areas on kitchen bench etc.
Look; the VF staff have done their best to help and have given some major rebates and enhancements.
It's liveable-with and easy to manage in a neolithic way. But I'm tech-wise and know enough how to maximise a poor handset.
But I wouldn't want my life to depend upon it.


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7824 Someone from VIC thinks vodafone is Optus and telstra at 28 Dec 2010 09:48:46 PM
U guys think optus and telstra are any better? It took telstra 4weeks to get my internet working, it worked once i went to the TIO. Trust me their all the same
28 Dec 2010 09:52:59 PM: Defintley, Tesltra's NextG network is far superior in coverage and performance compared to Vodafone or Optus ;)
28 Dec 2010 10:07:02 PM: Have u ever used a telstra zte phone?

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7821 Someone from VIC thinks vodafone is Get a life at 28 Dec 2010 09:45:49 PM
Get a life, sad

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7815 Someone from VIC thinks vodafone is Delayed SMS at 28 Dec 2010 09:39:56 PM
28 December 2010. Received an SMS which is delayed by around 4 hours.
13 Jan 2011 10:21:07 AM: Same thing happened to me.

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7814 Someone from VIC thinks vodafone is Total fail at 28 Dec 2010 09:39:31 PM
My husband signed a two year contract for two mobile phones with Vodafone and we were promised that we would have no problems with coverage and service after having problems with another mobile company. Total lies just to get our business, if I was one of their employees I would be embarrassed being dishonest and telling absolute lies to customers to make a sale.
Like a lot of other Vodafone customers my husband and I have very poor reception and service if at all, sometimes our phones cut out during calls and some days it can take at least three days before text messages are sent or received. I don't know how many times my husband or someone else has tried calling my phone and cannot get through because I have had no service. Some days I go out the front and stand on the middle of the road just to try and get enough service to make a phone call. When my husband did ring and complain he could hardly understand the operator because she could not speak clear and proper English and for nearly two hours she had my husband pulling apart the phones and putting them back together I don't know how many times and and it didn't make any difference like we knew it wouldn't and he argued with her that it was not going to make any difference.
Vodafone offer great plans but you cannot benefit your monthly call credits because of their poor effort to provide their customers with the quality service that we are all paying for. Shame on you Vodafone and all your staff that are employed to lie and rip people off!

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7813 Someone from VIC thinks vodafone is Total Failure at 28 Dec 2010 09:37:57 PM
Other than constant dropouts and ZERO reception at allot of places, I am wondering why the government has not empowered the TIO and ACCC to get this solved before now.
The Laws are there, but the TIO has no power to do anything and the ACCC wont do anything.
This Telco mess has been going on for 10+ years, and still no resolution.
Go Figure!

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7805 Someone from VIC thinks vodafone is Epically failing at 28 Dec 2010 09:33:11 PM
Vodofone fails so much that they shut the store down in my town.
28 Dec 2010 09:43:26 PM: hahaha classic

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7804 Someone from VIC thinks vodafone is the words customer service contradict each other at 28 Dec 2010 09:32:13 PM
I'm an occasional phone user i.e $30 last about 9 months, mainly used when the car breaks down type of thing. on a number of times i have been unable to phone the racv, due to lack of coverage(live pakenham work port Melbourne)and have had to purchase second phone (telstra) for such occasions here i general lose my money as the car doesn't falter that often, but it's still a necessity in case it does in one of the many black spots.Once another carrier offers an extended usage time ala 365 days, i will with great speed leave vodafone, at home the phone will die for upto 48hrs probably 4 times a year and for what ever reasons I have dialed the 1555 number it has left me that baffled i now just let things go because either I can not get to the department to which i seek or I hang up after 45 min. on a time i did get through i was directed to there cweb site but that did not have a link to my initial inquiry. so now I don't bother.
28 Dec 2010 09:36:40 PM: Optus has a 6 month pre paid plan where your credit last for 6 months (obviously).

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7799 Someone from VIC thinks vodafone is extremely at 28 Dec 2010 09:28:01 PM
I had xperia x10 on a $80 CAP.There were heaps of issues with the phone,so i wasnt able to use the features properly plus reception wasnt that good as well. Therefor i had to give my phone back to vodafone so they can repair it, after two weeks i got a call from crazy johns that your phone has been repaired. when i got to use the phone again the same problem were there which i asked them to repair but sadly it wasnt fixed. so the guys at the shop said unfortunately they cant do anything about it but sending it again for repairs therefore, i didnt have any choice except for sending it away then getting another brand phone. well now after two weeks i recieved a call from crazy johns that your phone has been repairs and its here at the shop. This time again when i turned the phone on at the shop , now i see they have fixed first problem but the key pad isnt working now. crazy john people were friendly but they couldnt do much according to them only vodafone can change my phone or the brand. Therefor i had to ring vodafone, so i explained them the situation i am in. the person who was on the phone said that vodafone cant change the phone brand which is highly unfair.it's gone away twice to get fixed and later they tell me they cant even change it.Vodafone should be able to do better than this.Sucks to be stuck in a service like this.
i am hoping that some action will be taken and that the phone is replaced to a differnt brand that works just fine.
Cheers

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7798 Someone from VIC thinks vodafone is Total fail at 28 Dec 2010 09:25:54 PM
My husband signed a two year contract for two mobile phones with Vodafone and we were promised that we would have no problems with coverage and service after having problems with another mobile company. Total lies just to get our business, if I was one of their employees I would be embarrassed being dishonest and telling absolute lies to customers to make a sale.
Like a lot of other Vodafone customers my husband and I have very poor reception and service if at all, sometimes our phones cut out during calls and some days it can take at least three days before text messages are sent or received. I don't know how many times my husband or someone else has tried calling my phone and cannot get through because I have had no service. Some days I go out the front and stand on the middle of the road just to try and get enough service to make a phone call. When my husband did ring and complain he could hardly understand the operator because she could not speak clear and proper English and for nearly two hours she had my husband pulling apart the phones and putting them back together I don't know how many times and and it didn't make any difference like we knew it wouldn't and he argued with her that it was not going to make any difference.
Vodafone offer great plans but you cannot benefit your monthly call credits because of their poor effort to provide their customers with the quality service that we are all paying for. Shame on you Vodafone and all your staff that are employed to lie and rip people off!

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7787 Someone from VIC thinks vodafone is The coverage map is a lie. at 28 Dec 2010 09:19:26 PM
I was told by several stores that Vodafone in 2009 had made significant upgrades to their network, providing much better coverage around Australia. Looking at their maps, it looked like it would be completely fine in my country home.

When I get the phone, I find the network is just as useless as it always was, and using internet tethering is very difficult in my country home.

Vodafone coverage maps are extremely misleading and claim coverage in areas which have zero reception. (and I'm not just talking about a few dead spots)
28 Dec 2010 09:38:03 PM: I know what you are talking about, I live in Hervey Bay and the vodafone reception here is disguisting. I sent them an email explaining how their coverage map is misleading and that I should contact the ACCC about misleading information.

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7785 Someone from VIC thinks vodafone is Very ! at 28 Dec 2010 09:18:17 PM
The signal is poor! It drops out constantly ! I cant even pay my bill because there web site is always down ! they might as well put there web page on a facebook profile so we can pay our bills at lease facebook pages don't take a minute to load up.
28 Dec 2010 09:21:09 PM: Vodafone's website is 10 times worse than Myki.
28 Dec 2010 09:23:12 PM: If you don't wanna see whinging, you're in the wrong place. Maybe you should go check out some 'God is Great' websites, where no one has a complaint to make. What a fucking idiot.

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7779 Someone from VIC thinks vodafone is reception & bad customer service at 28 Dec 2010 09:16:04 PM
My reception is absolute rubbish it cuts out even inside my home if I call it from my home phone I get a response that my phone is switched off when it isnt. My brother also has a dispute of unbelieveably high data usage. They cut off his plan. We dont know what has been dowloaded, we have to wait untill the bill is generated at the end of the month whilst paying the monthly instalment even when the phone is blocked and he is not given his credit entitelment in calls. Customer service hasnt even botheres contacting us back after 6 phone calls trying to sort this out!

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7770 Someone from VIC thinks vodafone is WORST SERVICE at 28 Dec 2010 09:08:57 PM
Sent messages to a friend at 6pm last night who is on 3, she has still not received!! Has been over 24 hours..

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7766 Someone from VIC thinks vodafone is Failed at 28 Dec 2010 09:06:03 PM
Said they would call me back regarding bad reception/dropping out in my home, months later and I'm still waiting, perhaps they have tried to call but can't get through because of reception lol. When I have half a day to waste on hold I'll call them again.

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7765 Someone from VIC thinks vodafone is VODAGATE at 28 Dec 2010 09:05:00 PM
I regularly make a Skype video call from my 30Mbps Cable connection which is very reliable and always incredibly fast to someone who has a Vodafone Wireless USB Modem. Over past 6 months the quality of the video has deteriorated and often the audio is terrible.

(To the nerds - I've mapped a port through my router so I don't ever connect through to a super node.)

It's so frustrating when the other persons connection is so terrible. They have tried speaking to customer service but get no where. I thought the ACCC required Internet connections to be a certain speed to be classified as broadband. HOW CAN VODAFAIL CALL THEIR INTERNET BROADBAND - ITS SHIT BAND!

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7759 Someone from VIC thinks vodafone is Total Fail at 28 Dec 2010 09:00:24 PM
I'm embarrassed by vodafone. I got an iphone 3gs, but the internet is useless, unless I'm on wifi. I have tried several times with voda customer support, but the old "Re-install the software" line became tiresome after the third try.
What makes it worse is that I used to work in the industry. I am an ex crazy johns employee. I can tell you all that as bad as the snow job is to customers, it's even worse to front line staff. I remember a meeting with the state retail manager of Victoria, where she explained the procedure of demonstrating phones, where a customer can test one out, and it goes back into the box, to be sold to another customer. There are very few dedicated demo phones, and customers are buying a phone that other people have played with all the time. I asked for clarification on this and was told that "They don't need to know." I quit soon after.

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7753 Someone from VIC thinks vodafone is Catastrophic at 28 Dec 2010 08:57:32 PM
I was with Vodafone for 2 years on a contract, it was my first mobile phone. The last year of that contract I could not make any phone calls or recieve any calls due to lack of reception, coverage etc. I could only text for a year and even they would sometimes be recieved by friends hours later. Put simply, I would get better reception putting my sim card into a rock. After calling vodafone and being able to experience their wonderful customer service whereby I am constantly put on hold for hours at a time, I decided to give up and wait for my contract to end. Once it expired I actually had to still call them and get it cancelled. This was the funniest part because the informed vodafone employee I had "didn't have the authority" to cancel my contract which was already expired, I think he didn't have the ability to complete his job. Anyway he puts me on hold for an hour or so as usual and I hang up and get my brother to ring and ask for the latest phone from vodafone and no surprises here no put on hold he vets straight through to the salesman. I got a new phone with telstra and vodafone continues to send me bills even though it's expired and I am no longer using the phone. Good job vodafail.

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7748 Someone from VIC thinks vodafone is Unfair at 28 Dec 2010 08:52:46 PM
My mobile coverage over the past few months has been terrible. It drops out, never has service, sends the same MMS 15 times (still says "unable to send") and the Internet is never available!! The only reason u have put up with all of this is because I am in a contract. My husband finished up with his vodaphone contract last week and has now change to a different server, I can't tell you how jealous I am. My husband went overseas in July when I was 6mths pregnant, do you think I could ring out when I needed him? Nope.
Not to mention out USB Internet dongle!! Mmm where have I put that thing I pay for monthly that NEVER works? We pay for this service and I think I have only surfed the net 3 times this year, I have given up. It is UNFAIR that we are looked into these contracts (3 in my household alone) and can't get out of them!

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7744 Someone from VIC thinks vodafone is exceptional service at 28 Dec 2010 08:50:52 PM
Join Vodafone from 3 and life is much different and exciting.

Connect to Herald Sun on my mobile and have a relax morning coffee, come back 5 mins later and the site it's ready.

Calls dropped even before I want to finish the conversations, more free time.

Went out with some blokes, and than got message at 3am from one of the guy. Thought I am sexy and the guy is gay, so exciting (after reading the mess I found out that he sent it around 8pm not 3am)

Cant call customer service as my phone will be hot and out of battery before the excellent service I may get.

Went to a Vodafone shop, complain that I have very slow 3G speed, the guy look and say you are on Emergency (E) not 3G. That explains everything and clear my head.

Offer to come back to 3 but they said it's very difficult and costly.

For all the "exceeding" expected services and help making my life different. I also try to help Vodafone to improve their service by registering to join the class action.

http://www.piperalderman.com.au/vf/form.html


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7731 Someone from VIC thinks vodafone is totaly at 28 Dec 2010 08:42:41 PM
total lack of service. loss of work b/c clients constently believed my phone was turned off due to no signal, this went on for months and months.i had to climb up on to the roof to send a txt,even then it may take days 2 send and frequently not at all.i also lost the oppertunity to sell my house b/c the agent could not contact me .vodafriggingfone has cost me an absolute fortune. i finally cracked the shits and transferred to telstra next g last week which is also going to cost me.

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7726 Someone from VIC thinks vodafone is at 28 Dec 2010 08:39:24 PM
Sad to see that people on here have nothing better to do with their time but complain grow up you all and get a life...nothing is perfect in life so voda has issues who doesnt every company telco or not has issues I have had issues with them all big deal just deal with it coz it will never be perfect...just the way life is...if its so bad dont have a mobile phone SIMPLE..if you want to be cool then be cool and deal with the probs that come with it.
28 Dec 2010 08:40:48 PM: Totally AGree with you! :-)
28 Dec 2010 08:42:26 PM: Why would you deal with it when you have a mobile phone you are paying for and can't use ya numbskull! Telstra don't screw up so voda are just shithouse, reason people are expressing online is because the retards at voda never answer
28 Dec 2010 08:53:06 PM: Yar its really cool paying top dollar for a service that doesn't work especially when you need it to work the most! Special occasions like birthdays,Christmas friends from overseas..how about if you found someone dying on the side of the road and you try to call for help and your call doesn't get threw Its even sadder seeing someone complain about people complaining WOW you must be a real charmer a person thats on top of the food chain aye LMFAO
28 Dec 2010 08:54:52 PM: At the end of the day you get what you pay for....
i agree with the original post
Its simple you dont want to spend a lot ur gonna have to sacrifice somewhere.... if ur not happy then go to Telstra and pay 10 times the amount ;)
I dont see which is the rip off? paying 10 times the amount for good reception or having to press redial and pay hardly anything.... and if ur worried about flagfall go onto the new infinite plans... and get infinite calls.
28 Dec 2010 08:57:20 PM: in reply to post at 10:53:06 PM
paying top dollar?? srsly.... have you never compared prices dude?
please compare to Telstra prices :)
28 Dec 2010 09:04:13 PM: How cool is it to not be able to get help when you have an emergency?

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7725 Someone from VIC thinks vodafone is A joke at 28 Dec 2010 08:39:08 PM
I was with 3 and wanted to cancel so they put me onto vodashit, for 2-3 months I had insane call dropouts that the Indian fucks blamed on the iPhone, I was amazed if I ever saw more than 1 bar of reception for more than 5 secs.... Anyway after a week of complaining every day to cancel supervisors they agreed to give me 5 days to fix it and after 3 days I called up n went off my head again and yay the fucking cockheads cancelled my contract, I am now with telstra and not a single dropout. Happy times

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7723 Someone from VIC thinks vodafone is disgraceful at 28 Dec 2010 08:38:19 PM
I run a business and on many occasions I have to ring our client twice to communicate. What is worse when we recieve voicemail messages a day later after our clients call.

I could be siting in my office in Carlton and the phone wont ring but it would go straight to voicemail

It has come to a stage of where we are considering cancelling all 4 contracts with Vodafone and look for alternatives.

With all the coverage this has recieved I will give them the benefit of the doubt for another 4 weeks but if it continues they can expect cancellations from me - contatct or no contract
28 Dec 2010 08:45:12 PM: Just ring and cancel I did

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7705 Someone from VIC thinks vodafone is at 28 Dec 2010 08:27:26 PM

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7704 Someone from VIC thinks vodafone is Massive at 28 Dec 2010 08:26:55 PM
ALL my MMS text messages on Christmas day were failing. ALL of them. This has happened rather frequently in the past too !

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7698 Someone from VIC thinks vodafone is common sense people at 28 Dec 2010 08:25:15 PM
Seriously just use a bit of common sense. The monopoly of phone companies in australia is not held by vodaphone. So they obviously cant afford and will not have the same level of reception as other companies. Before I signed up to a contract I did a little research and in my area vodaphone barely gets reception...so I signed on with one of the larger companies... common sense. Also although there is less reception around there prices are much cheaper.
28 Dec 2010 08:27:02 PM: I do not have reception issues - like you, I checked this before signing up. I have been a Vodadone customer for many years. It's only been the last 12 months where almost every call drops out. Not something you realise until after you've signed the contract.

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7694 Someone from VIC thinks vodafone is call drop outs at 28 Dec 2010 08:22:44 PM
I am finding it impossible to speak to people on the mobile without the call dropping out. I was talking for an hour today and the call dropped out 4 times. I find it annoying and quite embarrassing - as I have to keep phoning people back and apologising to them.

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7689 Someone from VIC thinks vodafone is VERY at 28 Dec 2010 08:20:08 PM
Bought a pre paid sim and had service approx10% of the time. Not good when its an emergancy phone for your 12 year old daughter. Needless to say I cut my losses and threw it out! Disgusting waste of my time and money spent on credit I could not use! Crap phone company.

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7687 Someone from VIC thinks vodafone is Bad fail at 28 Dec 2010 08:17:54 PM
The mess I am in is my ohone has been dropping out for months. My friend and I are Voda to Voda and chat alot, so we figured Voda were punishing us by using the free system far too much. Then my friend decided it was my phone that was the trouble so I took it apart cleaned it, then bought a new battery ($25.00) AND paid another $25.00 to have the pin taken off another phone so I would have an emergency mobile. This has been going on for months and I have been tearing my hair out. All my time and effort made no difference to the problem, in fact I was ready to beg Voda to release me a little early from my contract so I could get a new phone (and contract). What a scmamozzle it has been !!

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7684 Someone from VIC thinks vodafone is Abysmal at 28 Dec 2010 08:14:46 PM
I have given up contacting vodafone customer support some 12 mo ago - never been able to hear any one one the phone. Do not even dare to think about contacting them over the weekend - you'd be better off talking to the hand.
Separately I needed a copy of the contract with vodafone for service that I had bought through AllPhones. they advised me to go to AllPhones and ask for a copy from the shop telling me that they do not keep copies of contracts - hogwash!
They constantly keep changing at their will, without your authorisation your prepay setup so that the balance does not expire every month or so - ralroading you into buying more credit every month.
The reception in Melbourne city - appalling dropouts are everywhere. No reception in hospitals.

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7673 Someone from VIC thinks vodafone is Extremely at 28 Dec 2010 08:12:08 PM
I have had two contracts with Vodafone, granted my first phone i had difficulties with and needed to replace (after paying my insurance i opted to pay the $275 excess) On my second contract my software stooped, i took this into the store and they openly told me this was a falut of the phone relating to software but the fact i'd had a previous claim (on my first phone) that i would now be up for a higher excess... How is this possible when this was not through my misuse of the phone. The only other option they gave me was to pay out my contract. I found this extremely poor for Vodafone to not find a solution when in fact the fault did not lay with the customer but with the phone itself. This was aprrox 8 months ago, i am now having to use a back up phone (i am still paying a contract for a phone i can not even use) and i still have another 6 months left. Go figure... The past six months the reception is getting worse and worse, i could not even get one bar of reception on my phone and i was in Bourke St Melbourne in the middle of the city, this happens all the time. I will not be using them in the future, once this contract is up i will seek alternative providers. I can not seem to get any help to resolve it. Often i have to keep turning my phone on and off just so that i can get a message to send, very unhappy...

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7666 Someone from VIC thinks vodafone is bad at 28 Dec 2010 08:07:53 PM
We signed a cotract with Three but the reception at home was very poor.The next day we took our complaints to the ombudsmen to cancel our contracts .Three gave us a chance to cancel on conditions we signed a contract with vodafone.Since useing vodafone we have endured poor or no reseption plan mix ups and customer service is almost imposible to contact and when you do you receive very little help.There outlets are of no help at all.

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7661 Someone from VIC thinks vodafone is bad customer service at 28 Dec 2010 08:05:01 PM
bloody call drop outs and spent 4 hours trying to get thru to customer service 3 times bloody hope less i,m glad i am not on contract to vodafone good thing about prepaid you can swap providers when ever you like if they dont provide the right service why stay with them look for better service i can,t even get a balance from calling the 1512 number it will not give me a balance i have to ring customer service and then when i want to top up my recharge voucher it won,t let me i have to call customer service as well so why don,t they get there act together before they lose all there customers

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7651 Someone from VIC thinks vodafone is In Everyway at 28 Dec 2010 07:58:00 PM
I had a blackberry, and I started to get really bad coverage problems with the phone through vodafone, there would some days were i would have no coverage at all in Melbourne City only for Vodafone to tell me it was the phone with problem, now I have an Iphone 4 and the same thing happens, vodafone told me to reset my handset because it was the handset at fault. All they want is peoples money and are never willing to help, I have been still calling them and complaining about the problems and still no help.

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7646 Someone from VIC thinks vodafone is at 28 Dec 2010 07:54:09 PM
I HAVE NO COMPLAINTS! I have been a loyal customer for 15 years and i get great coverage. All you whingers SUCK IT UP OR CHANGE NETWORKS!!!
28 Dec 2010 07:58:22 PM: Thanks for the advise, I will change Network!
28 Dec 2010 08:22:44 PM: GOOD LUCK passing the credit check!
28 Dec 2010 08:52:53 PM: come up 2 buningony near ballarat an see if u get good coverage i been with them for 15 years 2 i am piss off
28 Dec 2010 08:55:46 PM: Yeah, but have you had to call customer service at all in the past 3-4 months?! I know they used to answer immediately, but you should now be prepared to wait on hold for over 45 mins.
I too was the most loyal Voda customer after having been with them for around 10 years... Always bragging to friends on other networks just how great Voda were. Until trying to reach them on 1555 over the past few months. After I eventually got through to a human, the customer service rep confirmed my worst fear... The call centre is now 100 percent in India. So you should now be prepared for bureaucracy, blaming the customer, not understanding Australian consumer protection laws nor the importance of the TIO and be prepared for them to not actually record notes on your file that you may need to rely on in future.
The service provided by Voda reps now goes against everything I thought Voda once stood for.
Cost cutting is pointless if you have no customers left.

So yeah, I can understand why you love Voda. I just hope that you dont need assistance from them, ever... As you may find they don't love you anymore.

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7644 Someone from VIC thinks vodafone is Very fail at 28 Dec 2010 07:53:52 PM
Very disappointed with network coverage & data coverage. As others have said phone shows good 3G coverage but downloads often time out. Customer service is also a joke with 5 business days call back time. Lift your game Vodaphone.

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7640 Someone from VIC thinks vodafone is at 28 Dec 2010 07:52:51 PM
Calls continually drop out, messages are nearly always delayed or don't turn up at all but I still get charged for sending them. If I drive 5 minutes out of town there is no reception. I was told that Vodafone has the best coverage of all the major highways in Australia... Just as long as you don't want to drive any further west than Warrnambool. Lucky me, I still has 20months left of this useless contract.

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7637 Someone from VIC thinks vodafone is at 28 Dec 2010 07:52:11 PM
I LOVE VODAFONE!! Go JOIN TELSTRA OR OPTUS if ure unhappy!
28 Dec 2010 07:56:08 PM: Thanks for that. I'll make sure Vodafone CEO also switch to Telstra. At least he can answer his phone when someone from Media contact him.
28 Dec 2010 08:21:44 PM: TELSTRA IS SHOCKING! Even worse! Why would he want to answer his phone??? seriously!!!
28 Dec 2010 11:26:25 PM: Vodaphone TROLLS/SCHILLS!

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7634 Someone from VIC thinks vodafone is Rubbish at 28 Dec 2010 07:51:59 PM
I am on the $99 unlimited calls & 3 gig data plan.

However 1 in 3 calls dropout, text messages are constantly late (sometimes up to 2 days) & data is pretty much nonexistent as I constantly get 'connection timed out' messages while trying to access basic sites like facebook. I don't even bother trying to stream a videos on YouTube anymore because it just can't do it let alone consuming my monthly 3 gig capacity.

I have seen friends phones on other networks (in particular Telstra) and all functionality runs smoothly as it should.

This site is great & hopefully vodafone will finally give it's customers what they are paying for.

Vodafone you are rubbish.


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7631 Someone from VIC thinks vodafone is no reception at 28 Dec 2010 07:49:17 PM
I have a vodafone mobile broadband & a phone with vodafone. If I want to make a phone call without it dropping out I have to go out on to the front verandah. My mobile broadband does not work at all, I have since bought a Telstra mobile broadband & don't have any problems at all. My partner has a telstra mobile phone which works everywhere. Went to the vodafone shop & told them about my problems & was told too bad I am signed up on a plan & would have to pay out the contracts if I wanted to cancel these plans. NOT HAPPY!!!!

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7621 Someone from VIC thinks vodafone is dropping out all the time and at times you have to dial twice to get connected,sometimes no dial tone. at 28 Dec 2010 07:43:30 PM
Unreliable service,messages two days late,not receiving call at all and forwarding calls to missed call.
trying making call twice before you can get connected.
calls dropping out all the time.
28 Dec 2010 11:28:57 PM: WHAT dial tone? Mobiles do not have a dial tone!

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7614 Someone from VIC thinks vodafone is with everything at 28 Dec 2010 07:38:30 PM
I have 3 phones on my account and all of them have had the same problems. Drop outs, delays in receiving msgs, connection errors, people not being able to get me in city areas and they blamed it on the phones. We had all phones sent back and nothing could be found wrong with them, except blackbery replaced one phone. I am sick of paying for a service that is not reliable and they don't want to do much about it. The worst part of it all is that I went into a Telstra shop to look at getting a prepaid phone to use also and they staff member told me that telstra didnot renew their contract with vodafone for the use of their towers. So much for a problem with their software. More like that they don't have enough towers in areas to keep up with the service they want to supply

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7613 Someone from VIC thinks vodafone is Mega fail at 28 Dec 2010 07:37:53 PM
like , i cant even make a phonecall at my own house on my mobile. I know its not the mobile problem as i change it to a different sim and it works fine. It feels like im in forest with no reception or something , thats how bad it is. Fuck you vodafone

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7612 Someone from VIC thinks vodafone is mega fail at 28 Dec 2010 07:37:43 PM
messages are always delayed anywhere between 1hr and one day. phone calls always cut out and reception is hard to find and maintain.
my phone always tells me i have 3G internet coverage and when i try to use the internet it never works.

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7610 Someone from VIC thinks vodafone is at 28 Dec 2010 07:36:44 PM
Ihave been with vodaphone for about 15 years i was living in melbourne we have just moved 2 just near ballarat now i get no coverage in the house and not much out side i went 2 see vodaphone 2 drop my plan down and it was going 2 cost me 500 bucks vodaphone u do not look after the ones that look after you i am piss right off
28 Dec 2010 07:38:12 PM: What would Optus or Telstra have done???
28 Dec 2010 09:03:58 PM: telstra and optus have good coveage up hear the problem is with vodaphone

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7608 Someone from VIC thinks vodafone is at 28 Dec 2010 07:32:15 PM
28 Dec 2010 07:36:09 PM: How long can one be nice
28 Dec 2010 07:38:30 PM: Especially when no one is listening only charging $$
28 Dec 2010 07:41:25 PM: We understand everyone's frustrations but we should all try to remember that the individual employee in retail stores can only do so much, through no fault of their own. To the original poster, we have the same concerns as well, which is why we have put up the forum rules and we are just swamped with moderating this site at the moment. People commenting on twitter however are beyond our control. We appreciate your understanding as well. - Vodafail Team
28 Dec 2010 07:42:50 PM: They might be putting a lot of money in to fix it but how much is it costing the brand, the customers and how long will it take? Clearly Vodafone failed to anticipate the demands 3g would place on the network and it is now well behind. Not exactly the best time to be advertising ever more generous download limits and pricing. Fix the problems first before you encourage more customers who will simply become disgruntled and angry.
28 Dec 2010 07:45:57 PM: Vodafone should shut it's stores until it can provide service
28 Dec 2010 07:48:15 PM: You really think thats a solution ahahah
How would shutting the stores help dude??
28 Dec 2010 07:51:44 PM: So you know there is a problem! That is why this blog exists, because Voda and its some of its staff are knowingly selling a product that has issues (your words). If I did that in my industry, people would die! Potential trade practise issue?? Hmmm. Pumping a lot of money in to fix a problem? What problem is that pray tell.
28 Dec 2010 07:56:29 PM: this post is 100 percent correct
28 Dec 2010 08:09:22 PM: in reply to post 09:51:44 PM:
Yeah there is a drop out problem... its there with all companies... and yeah i agree thats why the blog exists but my point is be respectful about what you say unlike the comment i copied in the original post.
And no its not the case of knowingly selling a product with issues,,, many customers do face this problem but on the other hand many dont... the network does get overloaded at certain times... but its a problem that it is being worked on...
28 Dec 2010 08:12:20 PM: People may have died already, using vodafone to call emergency services
28 Dec 2010 08:27:57 PM: Obviously there is a problem & obviously Vodaphone is now going into damage control. Vodaphone are probably even spending some money on it - NOW. I wonder though, is Vodaphone spending anywhere near the amount of money that it has recieved from customers on monthly plans (that have had to continue paying their bills)for a service that either doesn't work, or is so unreliable that it is just a complete rip off.
28 Dec 2010 08:28:28 PM: In reply to the original post - first vodafone decided that t can screw up its clients, next thing they ask to have mercy and be patient and respectful. The attitude that vodafone is having from the clients is the reflection of their frustration and anger - instead of begging to be civilized - you'd better keep your mouth shut, roll the sleeves up and show that you can make things better. Do not bring up the rubbish about your resellers - they sell your service the way you portray it and the way you want it to be portrayed - it is essentially vodafone who put the resellers in this situation - if vodafone cares - they should pull the finger out of their backdoor and treat the clients and partners with respect and fix the hangups...
28 Dec 2010 08:30:33 PM: Obviously there is a problem & obviously Vodaphone is now going into damage control. Vodaphone are probably even spending some money on it - NOW. I wonder though, is Vodaphone spending anywhere near the amount of money that it has recieved from customers on monthly plans (that have had to continue paying their bills)for a service that either doesn't work, or is so unreliable that it is just a complete rip off.
28 Dec 2010 09:04:42 PM: vodafone just spend too much of their time and money on promoting themselves. they need to start looking after the customers they have before they lose everyone.
28 Dec 2010 09:14:45 PM: Besides, people are generally reflecting those comments at the Company.. Not the individuals. It's not until those individuals show the same level of disconcern and rudeness that it will be returned by your customer - after all a customer selects one service provider over another for a reason. They're not gonna start hating on the company unless the company pisses them off.

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7606 Someone from VIC thinks vodafone is Poor coverage, constantly drops out in Melbourne. at 28 Dec 2010 07:31:31 PM
Drops out 3 times each day on the same call on my way home from work. Drops out in burglary tunnel, on top of the west gate bridge and after williamstown rd. Same place each day.

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7596 Someone from VIC thinks vodafone is Vodafail is a fail!! at 28 Dec 2010 07:26:38 PM
This website and its creators are an absolute disgrace. Can anyone honestly tell me they get better service and value from any other network. It is such a relief to have a viable alternative to the monopoly offered from Telstra and Optus, yet it is clear by the obvious advertising on this site that these companies are interested in defaming their competitors. This post will not be popular but before you fire off your frustrated views ask yourself 'do you want to give Telstra and Optus (two companies who have screwed their customers for years) more power in the industry.
28 Dec 2010 07:35:44 PM: I hear you man!
28 Dec 2010 07:45:56 PM: OI someone from Mexico. Basically Vodafone suck. Ive learnt a few things from this Voda debacle. ONLY sign 12 month contracts and switch providers each time. Voda you lose baby.
28 Dec 2010 07:49:18 PM: Bottom line : Vodafone can not provide a service for what they charge.
28 Dec 2010 11:10:16 PM: Vodaphone are obviously going through some of the same issues that Optus had a little while back, overselling on their network, in other words putting more customers on the network with plans that have usage patterns that the network can not handle. I have used Telstra and get coverage everywhere I have been with the exception of the odd spot way out in the bush. Several of my friends and work mates are on Vodaphone and it is quite common that I can not call them or text them so although I do not use Vodaphone my self I call many who do and many calls to these phones fail.

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7594 Someone from VIC thinks vodafone is Poor to no coverage at 28 Dec 2010 07:25:31 PM
I get one bar in the front of the house and no coverage at the back and I live in the second largest city in Victoria, Geelong. Just traveling 15 minutes by car out of Geelong away from Melbourne, there is no coverage. And if I go to any part of Gippsland (east of Melbourne) the same result - NO COVERAGE!

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7592 Someone from VIC thinks vodafone is Internet at 28 Dec 2010 07:24:06 PM
I am no longer in a mess because I was able to be released from my contract. I was having trouble using the internet. I dreaded ringing customer care and having to answer the same questions over and over again. The situation was ridiculous I would be trying to bid on Ebay and experienced service interruptions when I was trying to bid. I was given free access for three months. The company knew that there was a capacity problem in my area. I was then able to terminate my contract at the end of three month period because I was unhappy with the service. The final problem that cause me to lose confidence in the company was when I was unable to access the internet and technical support came to the conclusion that it was my SIM card at fault and arranged for me to replace my SIM card. The next day I had no problems connecting to the internet even though I had not replaced the SIM card. I still receive a monthly 1 cent internet bill from the company. I will not pay the bill because it will cost me more to pay it. It is possible that I will incur a charge for paying that bill and continue to be billed by the company.
The only good plan that Vodafone offers is the 365 day prepaid plan because the phone that I use it in is only used for receiving calls.

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7591 Someone from VIC thinks vodafone is Absurdly at 28 Dec 2010 07:23:57 PM
Since signing up to a 2 year contract 2 weeks ago I have been unable to get anything close to network service in the Eltham area. The phone says I have full reception yet I cannot make calls or use mobile internet and txts can take up to an hour to come through after people send them. I also frequently get "message sending failed" notices when tryingo to reply...Ridiculous given Eltham is supposedly in Vodafone's 3G coverage area and I was explicitly told by staff that Eltham would be fine for coverage before signing up to this contract...Don't even get me started on the customer support...40 minutes on hold to be told somebody would call me back in another 40 minutes...Only to be called back 2 hours later from the wrong department and put on hold for another 30 minutes while they transferred me to the right department.

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7574 Someone from VIC thinks vodafone is a complete fail at 28 Dec 2010 07:13:35 PM
South West VIC. Too bad if I break down on the A1 Highway cause I have NO RECEPTION to call anyone! Too bad if I need to call home from work cause my battery constantly dies from searching for reception all day. OVER IT!

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7570 Someone from VIC thinks vodafone is Prepaid Nightmare at 28 Dec 2010 07:12:12 PM
First, I feel sorry for the employees who get the abuse, and I don't work for Vodafone.
Second - I have read a number of these opinions, and I need to ask, why can a company do this badly in CS, and survive?
I'm on prepaid, with LG android touch, and reception in the middle of swanston st melbourne at 3pm today, one bar. A friend who is will telstra, we did the sim card swap, full reception, same spot.
If Vodafone wish to survive, they need to improve, first step, employ more CS staff, to take pressure of your current staff, to get calls answered faster, helps to reduce customer dissatisfaction. This will help to improve you image.
Last tip, stop sponsoring OZ cricket... Sorry bad joke!!
Those who want to leave, fight for your right.
28 Dec 2010 07:17:08 PM: As an EX employee, THANK YOU for feeling sorry... Cos we cop it!
I personally has been walked to my car by police after a man wanted to 'meet me in the car park' on more than one occasion (i was pregnant at the time) I have been yelled at to the point of getting spat on, I have had things thrown at me. I have had a guy tell me he was going to hang dead things all over my car and around the shop, But then I have also had beautiful old ladies and men ONLY come to me cos I helped them the best, I have had flowers, chocolates and other things brought for me..
Love hate relationship....

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7568 Someone from VIC thinks vodafone is Sh1thouse at 28 Dec 2010 07:11:43 PM
Worst network!! Coverage is a joke!!! :(
28 Dec 2010 07:27:30 PM: The jokes on us for signing up!

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7567 Someone from VIC thinks vodafone is useless at 28 Dec 2010 07:11:23 PM
As if the constant drop outs not enough, now I have no reception in Berwick, VIC.
Can not make out going calls, can not receive incoming either. My iphone 3GS shows 4 bars network availability but can not call out or receive. This problem started just two weeks ago. I tried every option and Vodafone haven't got any solution for me!
Today Vodafone asked me to change my SIM and that didn't help either. At 3PM, I decided to call the technical service. Made several attempts and after 4 hours on hold (on and off) no one was able to transfer me to network issues department. Twice I was told someone would call me, it is now 9PM and I am still waiting!
Telstra is now looking pretty good, I will now take this matter to Ombudsman, leave the contract without paying any penalty...

Vodafone, good luck with the merge...well done, great stuff up...

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7566 Someone from VIC thinks vodafone is Internet at 28 Dec 2010 07:10:22 PM
Was talked into using Vodafone prepaid internet service. From the get go had a poor to very poor signal but still internet worked for the usual email, banking and very slow facebook. The suddenly the pages would not load when you opened the internet. After a week of no internet usage and countless efforts and wasted credit trying to get it to work i rang Vodafone, was on hold for 25 mins until someone answered only to be told "You have a poor signal, all you can do is keep trying" I'm sorry, WHAT!!! TO be told again "You have a poor signal, all you can do is keep trying" I explained that i was logging on everyday and using up my credit to try and get on and was told "Sorry ma'am, keep trying and if you want a credit go to a store and ask for one". How about NO!!! How about your service stinks and I will no longer be using this service. PATHETIC!!!

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7565 Someone from VIC thinks vodafone is very at 28 Dec 2010 07:10:04 PM
Have frequent no service and many drop outs during calls. this is odd with most all of the time (99.9%) the phone showing full signal. Had spoken with Vodafone and many calls later for no reason performance was 100% for a month but now back to same poor performance about 35%.

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7564 Someone from VIC thinks vodafone is Complete at 28 Dec 2010 07:08:41 PM
My Main issue is absolutely no coverage in my own home!
I live in Derrimut and most of the time if I do get coverage I have to either sit completely still so i don't lose it, or I have to put the phone on the table, have it on speaker and still not move so i don't interrupt the signal...
I am usually really happy if i have 2 bars of coverage in the house, but most of the time it goes between No Signal, and half a bar...
So sick of never being able to use my phone when i'm home...

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7550 Someone from VIC thinks vodafone is total at 28 Dec 2010 07:02:24 PM
we have to go outside our front or back door to get reception because we can't get it in our home and even when we go outside the line drops out. this has been going on for years! I thought it was Telstra's fault but when I used a Telstra work phone I got reception in the middle of our house. So it must be Vodafail's fault.

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7539 Someone from VIC thinks vodafone is false promises at 28 Dec 2010 06:57:42 PM
took out a plane and had no coverage or next to none in my area, keep ringing up complaining and got nowhere. I a now paying for an expensive alarm clock ( the only thing that works ), i need to make a massive pay out payment to cancel the phone plan. NOT HAPPY

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7532 Someone from VIC thinks vodafone is just fine at 28 Dec 2010 06:54:53 PM
First of all, yes I work for Vodafone.
Secondly, I have had no problems with the network coverage. No drop outs, no "no service" etc. And this is using my phone in more than half of the places mentioned here to have the most issues.

Strange. But also, to the customers who come into the store to complain, thankyou to the understanding ones and screw you to the ones who abuse us.
28 Dec 2010 07:30:42 PM: like your joke of the year!!!
28 Dec 2010 08:01:12 PM: Your reply makes no sense. Please, ellaborate...
28 Dec 2010 08:04:54 PM: It wont make sense to some! No need to elaborate...
28 Dec 2010 08:31:23 PM: Well obviously you must be getting paid to write this comment or just like vodafone your tripping out :(
28 Dec 2010 10:12:21 PM: Well obviously you must be getting paid to write this comment or just like vodafone your tripping out :(

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7531 Someone from VIC thinks vodafone is massive fail at 28 Dec 2010 06:54:07 PM
No longer with Vodafone as of December last year after being a customer for over 5 years, for the following reasons.

Previously i was residing on the Gold Coast, and Vodafone's coverage is only good if you live/visit the main CBD areas such as Southport and Surfers Paradise.

Unfortunately if you don't wish to succumb to the crap that regularly visits those areas for clubbing purposes, you have to put up with Vodafone's crappy coverage across the northern area which is where a lot of the development is happening.

I moved to Melbourne in 2008 and considering i was living 3km from the CBD in South Melbourne, i figured my coverage issues would be resolved - how wrong was i.

Living 3km from the city brought signal troubles where in certain areas of the house i could not even get signal, and more often than not my phone was hovering on 1 to 2 bars of signal strenth; this even with at a minimum 3 different types of mobile phones from varied manufacturers.

In addition to this, i also visited friends in varied locations around Melbourne, even as far as Pakenham.
In Pakenham specifically, i could not get any signal whatsoever - not even a small amount to receive SMS'.

I checked Vodafone's coverage map for all the areas in Melbourne where i visited - including Pakenham; i was surprised to learn that Vodafone falsely advertised their coverage for areas.
Pakenham was meant to get full 3G coverage - i wasn't even able to get 2G coverage.

Vodafone investigated the issues and came up with zero information regarding the coverage; as the coverage map falsely advertised coverage and my ability to use my mobile phone in areas i regularly visited, i was lucky enough to have my contract canceled without charge.

I have moved providers and have not looked back.

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7528 Someone from VIC thinks vodafone is Big Fail at 28 Dec 2010 06:53:28 PM
Patchy reception in Southwest Victoria, no reception at all in some areas. Slow network.

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7518 Someone from VIC thinks vodafone is Total at 28 Dec 2010 06:50:10 PM
Shoddy prepaid reception. I also decided to visit a Vodafone store to check out the new HTC Desire HD and what did I find? a fake plastic model of a HTC Desire HD, a lot of use that is. <a href="http://basejewellery.com">mens rings</a>

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7480 Someone from VIC thinks vodafone is EXTREME at 28 Dec 2010 06:38:44 PM
No service, lost calls, delayed messages and voicemails the list goes on

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7469 Someone from VIC thinks vodafone is Big Fail at 28 Dec 2010 06:37:14 PM
Don't get coverage when inside my own home, even when i have had Telstra & Optus friends there and they have full coverage. Calls drop out and i don't get them. Even when moving outside it takes about 20 minutes to pick up reception and even then it is not full coverage. Will not be staying with them very poor service.

This is in Hampton Park Victoria

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7463 Someone from VIC thinks vodafone is almost complete at 28 Dec 2010 06:36:07 PM
Not sure if relates to 3 customers joining...but now reception seems to have reduced...downloads are slow and network seems to get congested.

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7453 Someone from VIC thinks vodafone is Vodafone is a ripe-off at 28 Dec 2010 06:34:33 PM
Vodafone is a complete mess. Logging on the network is like climbing a mountain. I have contacted vodafone about this problem and they told me to try using my wireless outside the house. I have done that still poor reception and some times no reception. To open the web browser takes ages. I am paying Vodafone for not providing no service.

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7408 Someone from VIC thinks vodafone is EXTREMELY UNPROFESSIONAL ORGANISATION at 28 Dec 2010 06:26:17 PM
We signed up a contract with vodaphone for 2 years on a blackberry plan. The phones they gave us were extremely unreliable. The reception was crap, messages weren't getting through, calls were dropping out and even the phone was stuffing up constantly to the point where the whole screen would freeze or when you tried to type a message the screen would click multiple times and cancel everything you were doing. We got told that it happens and to deal with it when we confronted Vodaphone. After getting the embudsmen involved they offered us new phones which were to arrive the next day. It's been three weeks and we are still waiting.

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7372 Someone from VIC thinks vodafone is Failure to provide service as promised at 28 Dec 2010 06:20:26 PM
I am a disgruntled Vodafone customer. I have vodafone mobile and wireless internet connection. I have constantly had problems with the connection from being poor to no connection particularly on my internet connection. I have contacted Vodafone many times but they keep telling they have a good coverage in my area. I am paying vodafone for a service they have failed to provide. I want to get out but don't know how.

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7364 Someone from VIC thinks vodafone is massive fail at 28 Dec 2010 06:18:39 PM
Though by their coverage map I should have top level reception, I rarely have any at all. To the point I had to go and get a land line for my home so that I could remain contactable.
Vodafone's explanation for this was that I was inside and they couldn't account for having a roof above me.
Even if this were acceptable, I still have the same problems when I'm out in the open...

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7353 Someone from VIC thinks vodafone is vodafone is pathetic at 28 Dec 2010 06:16:22 PM
I am a nurse and rely on my mobile phone for work as sometimes I have to be on call, I never have service and if I do it drops out or it goes onto roaming! I never get my voicemails until days later and because of this I have missed out on so much work. My friends and family are constantly trying to call me but missed calls dont show up on the phone till hours later.. Call drop out is 99.9% of every call. I have called vodafone so many times and got the same response from them saying get a new phone get a new sim card!!! My response was I have a new phone and a sim card but they would still continue to say get a new sim or turn your phone off! What gets me is that if we dont pay our phone bill they disconnect our phone but why should we being paying for a service wen we r not even getting any kind of service from vodafone at all!! Aonther thing is facebook on ur phone it has been 6 weeks and still my facebook wont work, its lets you log in but then it keeps getting out of it, it wont let you see ur notifications or any profiles! customer services said 5 weeks ago that it would be fixed but still it has not. I have now called telecommunications ombudsmen about this ongoing saga with vodafone! I hate them!!!

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7342 Someone from VIC thinks vodafone is Very at 28 Dec 2010 06:13:25 PM
at the moment i have a vodafone wireless internet access, to send emails is intermittant, at Mt Buller the service is that slow i plugged my telstra phone into the computer to use as a modem great service but expensive. Philip island race circuit service is slow, in Cowes it's not much qdicker, i'm starting to get very annoyed. i couldn't be bothered going though that silly automated voice telephone direction. if i could find another service for the same dollar per mb ratio i would
MArk

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7322 Someone from VIC thinks vodafone is very uncaring at 28 Dec 2010 06:09:30 PM
Used to work for em..hopeless..seriously, all you mention here..the company (ie to brass) might care now because of the heat but those taking your calls could not care less they just want you off the phone. they will lie to you misinform you whatever cause they know that if u call back it wont be their problem. they dont leave notes so it doesnt come back on them. if anything they will be laughing at all this. sad but true. managers will do ANYTHING to avoid having to talk to u as well

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7296 Someone from VIC thinks vodafone is Worse than Africa at 28 Dec 2010 06:03:31 PM
Just saw your Today Tonight segment. Nice work, I'm 100% behind this.

My experience?

Constant dropouts, people can't call me even though I have full reception, no or poor reception within inner city areas. I had better coverage & faster internet speeds in Africa!

Here's another protest method. Since you can't really boycott payment, simply divide your monthly bill by 30 and put a scheduled payment in your internet banking to transfer that amount daily. It's simple and safe to do even for those of us who don't like make formal complaints, and if enough people do it, Vodafone will get the point.

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7279 Someone from VIC thinks vodafone is N/A at 28 Dec 2010 06:00:26 PM
To all of the Vodafone customers who are suffering at present from failures with service, reception and lack of customer service. .
As a Vodafone employee we feel your pain too, because we are the people that get abused, harassed, threatened, spat at and so forth for something that we have no control over. It must be made clear that there has been a massive merger between two companies to produce one. There will always be some type of teething problems with such an enormous merge. We try our best day in and day out to provided the best customer service we can, though it is not appreciated that we need a website to create more issues for customers and employees and can cause harm for all affected. (we have Wikileaks for that) Are the comments being left on this site sensible and ethical?? not likely, do most of the consumers know what it takes to run a telecommunication network?? not likely, do most of the consumers posting comments on this site give them the right to abuse employees?? It seems that if everyone had there brand new Iphone 4 and could make a call from 1000 feet underground then there wouldn't be these ridiculous comments being made on how to scam your way out of a contract from "experienced people" in the industry or childish comments of how a company is trying to scam each and everyone of you for everything that you are worth. Vodafone has been around for over 25 years and will be around for many more years to come, grow up and realize that technology will always have issues!!
28 Dec 2010 06:07:00 PM: Ethics? Yo have the gall to talk about ethics? I think Tha ACCC should review your ethics. I spit at you and all you r highly paid colleagues who just don't appear to give a fuck about what you represent!. You are a disgusting piece of SHIT.
28 Dec 2010 06:10:33 PM: Ethics? Yo have the gall to talk about ethics? I think Tha ACCC should review your ethics. I spit at you and all you r highly paid colleagues who just don't appear to give a fuck about what you represent!. You are a disgusting piece of SHIT.
28 Dec 2010 06:13:49 PM: reply to the 7:00PM post....
Dude listen to urself.... how do you expect people to respect you when you talk like that!
im with the employees not to care about people that talk like you mate ;)
28 Dec 2010 06:16:49 PM: Hahaha I too work for Vodafone and if you ever came into my store id have security throw your bogan ass out
28 Dec 2010 06:18:03 PM: yeah teething problems amd meanwhilt it's costing us ,the customers in the hip pocket while vodafone sort out it's "teething problems".
28 Dec 2010 06:20:13 PM: I stand corrected. idiotic and unethical in your reply just goes to show the type of people we need to deal with!! I am sure this site will be down soon :)
28 Dec 2010 06:23:32 PM: its crazy how rude some of these people are... plus many posts are regarding handset problems.... DUDE VODAFONE DOESN'T MAKE THE PHONES!
2 Jan 2011 02:19:47 PM: vodafone and threes merger has nothing to do with coverage. IF you paid attention in training for when the vodafone and three merger happened it wouldn't affect the coverage. three is still in contract with telstra and they still roam.

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7266 Someone from VIC thinks vodafone is Upgrades at 28 Dec 2010 05:58:57 PM
I think you will find many stores reluctant to get involved in upgrades. Stores make money out of customers. Vodafone make money out of taking cutsomers away from stores. Stores can NOT make money that way. In the end you deal direct with Vodafone. The stores make little money and aren't there for you to abuse so it's a BAD circle created by the greed from teh mighty.

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7247 Someone from VIC thinks vodafone is WHAT HAPPENS WHEN YOU CALL VODAFONE ??????????????????? at 28 Dec 2010 05:56:37 PM
WHAT HAPPENS WHEN YOU CALL VODAFONE ???????????????????

There is a slut who introduces herself as Lara ( Like i give a fuck about her) After more than three rounds of automated menus you are offered "if you are thinking of leaving Vodafone" strangely its option "4". When you eventually get through there is silence on the line as the unnamed operator waits for you to say something. If you dont say something they dont either.Theres no 'Hello welcome to vodafone,how may we help you' ... its just silence.Maybe them hoping you will go away.

I never find out the person im speaking to.


It appears (and I still struggle to believe this is true) that the sole purpose of option 4 at Vodafone is to tell the customer they can't leave for reason a, b or c or indeed to explain they may leave but must first pay an exhorbitant sum of money for the priviledge.

The service is crap because im sure they have worked out a tolerance threshold and have calculated the likely impact of churn on revenue ,and has worked out that if you keep your shit below this threshold you make more money by ignoring and abusing your customers.

Their customer service and plans have gotten worse. Vodafone has no landline infrastructure to maintain so they should be able to offer far better prices than Telstra.




28 Dec 2010 06:26:56 PM: Those are some amazing calculations you have figured out there, pretty impressive info, i suppose you have figured out when the world is going to end?? Pathetic!!

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7246 Someone from VIC thinks vodafone is very at 28 Dec 2010 05:56:35 PM
Unable too make calls from my own house, approx 20km out from melbourne cbd, phone calls drop out constantly, customer service is terrible and very unhelpfull

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7243 Someone from VIC thinks vodafone is Upgrades at 28 Dec 2010 05:56:20 PM
I think you will find many stores reluctant to get involved in upgrades. Stores make money out of customers. Vodafone make money out of taking cutsomers away from stores. Stores can make money that way. In the end you deal direct with Vodafone. The stores make little money and aren't there for you to abuse so it's a BAD circle created by the greed from teh mighty.
28 Dec 2010 05:58:19 PM: Relpace spelling error! can = can't sorry for typo

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7233 Someone from VIC thinks vodafone is pathetic at 28 Dec 2010 05:55:12 PM
I have my internet and mobile with vodafail and have had nothing but trouble with both of them. When I signed up for the net I was at pains to make sure that I would have internet coverage where I live, Glen Waverley, and was assured that I would have coverage. Well, in my house I amluckyto get one bar and I get kicked off more often than not. There is also a conflict with the mobile number assigned with the internet as I keep getting someone elses sms's.

My mobile has the same coverage issues but I also get no services, voice mails three days after the call was made (which never rang at my end), someone will sms mea picture and it'll take 2 or 3 days for it to get there.

So I rang them today and was on hold for about 40 minutes (apparently that's good after reading oter stories) then the only thing that they'd do for the net was to put the plan down to $5 a month for now,but when I go home after my holidays then I ring the technical support I go through the whole thing again.
The mobile issue was a laugh because all I got was the speal about how much money they were spending, how things were going to get better ect.... basically they said that there was nothing they could do (we tried the on and off, settings ect - hello like I hadn't already tried that) then I was told that they would be happy to unlock my phone as long as i paid the $25 which they would then credit to my account and then I go out and buy a prepaid sim card with another carrier to see if it works better in my phone or not. How stupied is that...... going straight to the ombudsmen now...

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7226 Someone from VIC thinks vodafone is A great deal! at 28 Dec 2010 05:54:31 PM
I am not in any strife from Vodafone anymore. But I am not happy with the poor reception, sometimes I don't get messages until the next day. Usually if I'm on the phone the call will drop out half way into the phone call & I will need to turn my phone off & back on to get full reception again.
I have had huge bills from them, poor & rude service when I've called up to question it as well. I have had them clear a bill of $1400.00 because I was on the phone for over 2 hours.
I think they are ridiculous & once my contract is up I will definitely be looking elsewhere!

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7206 Someone from VIC thinks vodafone is FAIL at 28 Dec 2010 05:52:54 PM
Kind of laughable that the worlds largest telco cant make a go of it in a workable manner!

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7192 Someone from VIC thinks vodafone is Most Painful at 28 Dec 2010 05:51:20 PM
Hi just want to let everyone know i have been affected by vodafones no service and have been under 24 mth contracts with 2 of my iphone mobiles and if u keep persisting being strong they will release you with no charge exit fees, if u have been with them more than a year demand u keep your phone without paying them a cent! They have allowed me to keep my iphone 3 but the iphone 4 must go back with no charges at all!!
Hope this helps
Remember Vodafone broke the contract not u by providing us with little or no Coverage!!

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7191 Someone from VIC thinks vodafone is Massive Fail at 28 Dec 2010 05:51:11 PM
I have had a number of phones under their contracts, and all of them running android. Everytime i make a call it lasts 5 min max and then drops out, no matter if i made the call or if they called me, cant surf the net because always low reception, and they decide to blame the android software saying it is still buggy. My freinds have android phones and they dont have problems on other carriers, it just seems to me me.

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7190 Someone from VIC thinks vodafone is late msgs, hidden charges, no reception at 28 Dec 2010 05:51:07 PM
msgs arrive late, where ever i go there is no coverage or reception. Very unhappy with the plan, i found other companies were cheaper then vodafone.

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7187 Someone from VIC thinks vodafone is Crappo 100% at 28 Dec 2010 05:51:00 PM
zero coverage in Barwon Heads Vic on internet, emergency calls only on beach area Ocean Grove and Barwon heads, dropped calls after 2 - 3 mins guaranteed. I have retracted my contract been waiting 3 months for the paperwork to be sent cancelling contract! OPTUS wins the day excellent coverage...will never gamble again on another service provider...absolutely hell waiting 1 hour on the line to Vodaphone...insist on talking to a manager...claims to have lost the returned handset luckily I have the paperwork and Australia Post paperworkand tracking stuff too ...be really careful to keep this everyone when they want you to return the handset / INTERNET HARDWARE we couldn't even get into the internet 10 mins walk from the Vodaphone shop in Westfield Geelong on a new handset and they cant take it back.... its straight off to Vodaphone, immediate contract activation (tried same day return)...BUYER BEWARE...WE ARE STILL WAITING FOR CANCELLATION OF SERVICE AFTER 3 MONTHS...KEEP ALL PAPERWORK AND CALL TELECOMMUNICATIONS OMBUDSMAN NOW RATHER THAN LATER

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7186 Someone from VIC thinks vodafone is 100% at 28 Dec 2010 05:50:59 PM
I had to switch to Optus to coverage in Maldon or drive 10mins out of town to get Vodafone service. When living in Frankston I got no service on the train either.

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7182 Someone from VIC thinks vodafone is Fail indeed at 28 Dec 2010 05:50:25 PM
People ring me yet I get a msg telling me I have a voicemail, but the phone was not off or in use. This happens often!.

I would not be surprised if these problems are 100% deliberate as it would raise revenue because we have to call them back, using our vodafone plan.

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7175 Someone from VIC thinks vodafone is at 28 Dec 2010 05:49:39 PM
I moved to house in Nov 09 to an outer melb suburb which according to the vodafone coverage map has "standard coverage". I have NO reception inside or outside, or out in the open or up on the main road or standing on one leg with my fingers crossed. I was trying to for weeks and weeks over 6 months in the end, speaking with different vodafone people, I heard every excuse, spoke to so many departments, with so many accents, spent so much time waiting and of course this was all when I was meant to be working or driving because I couldn't call from home in my spare time. They did send me a "new" very old model phone which occasionally comes up with 1 bar of service but then proves useless when it's needed. I gave up when I was told by an Aussie supervisor in a complaints department that I would have to see out my contract because it's not there fault because I moved, true, but I said to him that it is there fault i have no reception where they claim to have reception, when they clearly don't, he then blamed it on the tall trees near the boundary of our property (at least 50 metres from the house) and that this would be the "final decision" on this case. I'm completely over it, my contract has got 5 months to go and I can't afford to break it but I can't afford to be unavailable to the rest of the world even more. I'll be moving to telstra in the new year.
I thought I was the only one, Thank You for uniting us and breaking the silence of "No network coverage"

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7174 Someone from VIC thinks vodafone is NO GO at 28 Dec 2010 05:49:24 PM
I think that I will anounce that I no longer will pay my bills for a service I can't get. I will anounce it here as Vodafone aren't interested. I hope that this will be taken as a legal contract by me for breaching the vodafone CONtract. Who wold like to comment legally on my position???? Stand and be couted now!!!!!

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7173 Someone from VIC thinks vodafone is 2 broadband stick at 28 Dec 2010 05:49:16 PM
After over 3 months of calls back and forward (to call centres) who don't and can
t do anything I finally managed to get my contract cancelled and my bills reversed for a product that does not work. Very frustrating experience

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7159 Someone from VIC thinks vodafone is at 28 Dec 2010 05:44:30 PM
I have prepaid service for three years. Calls drop out frequently. Poor reception.

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