26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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583 Someone from VIC thinks vodafone is Fucked at 17 Dec 2010 08:01:33 PM
Totally fucked and that lara bitch just makes the pain worse

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577 Someone from VIC thinks vodafone is Absolutely shocking! at 17 Dec 2010 07:52:52 PM
I'm a business customer ie company vodafone user - I've just come from Epworth Hospital in Richmond Vic - I live in the outer suburbs of Melbourne - 50Km away & my son was sent by my local GP to the hospital. I've gone from work to meet my wife & son and waited 3 hours in emergency. I all that time I couldn't receive or send calls to my younger son who was at home, wondering what was going on....fortunately my wife's Telstra phone was available to her - she & I had to seperate while the hospital did triage etc on my son (the patient). Would go back to Telstra (my former employers carrier of choice) in a heartbeat..Voda get your act together before soemone dies!!!!

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575 Someone from VIC thinks vodafone is worse then a night out on a bad curry and vindaloo at 17 Dec 2010 07:51:35 PM
always dropping out on calls. The service was great up until about 6 mths ago. Data is absolutely a waste of time its so slow both on the phone and the Ipad. Seriously Voda you need to lift your game and lift it real quick. If acquiring the 3 network and there people has put some strain on your system sort that shit out and sort it out fast!

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559 Someone from VIC thinks vodafone is Mega bad at 17 Dec 2010 07:34:22 PM
Recently signed up for 2 years for my first time with them.... and wished i didn't. Will be gone for ever when my contract is over - but in the meantime will tell everyone i know not to go near them.

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556 Someone from VIC thinks vodafone is Just crap at 17 Dec 2010 07:32:46 PM
The product may be bad, but the customer service is without doubt the worst ever. Rude, arrogant and totally unhelpful. Can't wait to end my contract.

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554 Someone from VIC thinks vodafone is EPIC FAIL at 17 Dec 2010 07:27:41 PM
I am on Vodafone's post-paid mobile internet plan. For the first month, everything was plain sailing. On the second month, the data transmission dropped suddenly. My USB dongle could connect to the network, but could NOT transmit any data.

Called Vodafail's customer service and got put on hold for 1/2 an hour before actually speaking to a human; even then, I had to strain to understand his English which had a VERY, VERY strong accent.

I was taken through a whole series of troubleshooting steps which involved many more calls to customer service and trips down to the nearest Vodafail shop (which might as well be in Beijing). I was finally told that the base station that my USB dongle connected to was faulty and it would take a week to fix.

A WEEK!! A whole freaking week without internet during my exam period when I had to download notes off my school's network. Had to take the trouble of lugging my notebook down to school.

After the base station was fixed, I received no phone call from the tech team despite reassurances that I would get a call from them.

How reassuring is that?

In addition, I could not check my data entitlements via myvodafone.com.au on MANY occasions.

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552 Someone from VIC thinks vodafone is Not so much at 17 Dec 2010 07:26:28 PM
I am on 3 and supposedly 3 and Vodafone are one now. I used to have issues with the 3G network with 3 over the last 6 months however the 3G network seems to be improving however I do not have any call drop out issues. Guess 3 is getting better after Vodafone merger!

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539 Someone from VIC thinks vodafone is Worse at 17 Dec 2010 07:15:37 PM
Vodafone is shit.Will switch to Telstra

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537 Someone from VIC thinks vodafone is at 17 Dec 2010 07:11:31 PM
I genuinely think they are one of the better providers. Has anyone here had to deal with Telstra?

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534 Someone from VIC thinks vodafone is at 17 Dec 2010 07:06:05 PM
i have experienced issues for a couple of months too......dozens of times when trying to make calls i can never get a line and its not my phone. its terrible and just another rort by another multi national ripping off the poor customer. lift your game vodafone.

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533 Someone from VIC thinks vodafone is a bunch of amateurs at 17 Dec 2010 07:06:05 PM
My phone has been dropping out several times a day for the past two weeks. Reception is bad even in inner city Melbourne. I was promised I would have reception in country Victoria and was shown a map of Vodafone's area of coverage which included the area I wanted to go to. Crapola! I had no coverage at all. Wouldn't want to be there again, and in trouble and unable to use my Vodafone mobile to get help. Also, how about a refund on all those texts sent out dozens of times that you said you would refund me?

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532 Someone from VIC thinks vodafone is Vodafone is having worst service from last two years at 17 Dec 2010 07:06:05 PM
I had contract with vodafone, before renewing the contract this month. In my last contract which was of $49 n they suppose to gave me a included value of $450 but actually I was getting $410 instead of $450 , Then it took me three days to get the right person to share my problem with them, After 45 min of waiting every day to actually got someone to share my problem. After such a long discussion they gave me credit of $200 so it means they are at there fault to give such a credit. SO VODAFONE MAKE ME FOOL FOR NEARLLY 19 MONTHS BY GIVING ME LESS INCLUDED VALUE , WHICH I REALISE AFTER 19 MONTHS, BCOZ OF SOME BETTER DEALS I M STILL WITH VODAFONE, BUT THERE SHOULD BE SOMEONE WHO SHOULD LOOK AFTER ALL THIS MATTERS.

SO ITS MY HUMBLE REQUEST TO ALL THE VODAFONE CUSTOMER TO GET RID OF VODAFONE AS SOON AS POSSIBLE TO TEACH THEM LESSON

HOW POWERFULL IS CUSTOMER IF WE ALL CAN CREAT THEM WE CAN DESTROY THEM.

THANKS
GILL

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527 Someone from VIC thinks vodafone is at 17 Dec 2010 06:59:27 PM
Come on guys they try their hardest

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507 Someone from VIC thinks vodafone is Lying at 17 Dec 2010 06:27:53 PM
Did anyone read their submission to the ACMA's enquiry on customer service ( http://www.acma.gov.au/WEB/STANDARD/pc=PC_312279 )???? Liars.

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506 Someone from VIC thinks vodafone is Extremely pathetic at 17 Dec 2010 06:27:24 PM
I regularly have call dropouts, incredibly slow down load & am really lucky to have more than one bar...in inner metro melbourne?!!! My phone stopped working suddenly and it took me 3 days to get through to someone in vodafone who could help me, and more than 4 hrs of waiting. I did get thru to humans intermittently - one hung up on me almost immediately before i got to talk, one told me she couldnt help because the "systems were down" and a third "transferred" me to another department that didnt exist...and it disconnected me. I wrote them several emails of complaints, and got appalling auto replies, and then finally a "Lara" response that said nothing . Infuriating!!!!!

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503 Someone from VIC thinks vodafone is 1 at 17 Dec 2010 06:16:35 PM
I left vodafone last year but my husband is still with them. His text messages are sent repeatedly. The record is five times in a row. And he's charged for each... FAIL!

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499 Someone from VIC thinks vodafone is 1 bar at best at 17 Dec 2010 06:09:43 PM
Friend messages me asking WTF? Message I sent eight weeks prior finds it's way to his phone. My wife gets two from me six weeks stale.
My phone has not rung for a number of weeks??? I finally ported across to Optus, phone has not stopped ringing.

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493 Someone from VIC thinks vodafone is like One.Tel at 17 Dec 2010 05:59:02 PM
2G connection is OK, but I wonder if it's going to go the same way as One.Tel did?

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491 Someone from VIC thinks vodafone is liars,cheaters,robbers at 17 Dec 2010 05:54:45 PM
I had no idea they were so bad when I signed-up last month,got sucked into it by seeing their ASHES ad. Worst network ,dont know what to do just signed the contract.

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487 Someone from VIC thinks vodafone is Hopeless at 17 Dec 2010 05:50:18 PM
I recently signed up with Vodafone for an iPhone. First, I receive the phone without a number. Calling their service line kept me on hold for almost 2 hours. Gave up and had to head down to one of the Vodafone shops. Then I tried to unlock my iIphone as I am heading overseas. According to their Website, I will get a message when it is ready to be unlocked. Never got that message until someone told me to just go ahead. Oh my! Someone NOT in Vodafone phone is doing a better job than those who are getting paid. You think that's it? No! The data service is beyond words that I can find in my vocabulary. Try opening a site and you can drive from Geelong to Melbourne before seeing anything! When I got to Singapore, I had a prepaid SIM card and for half the price I am paying. The service level just blows Vodafone away. And no contract! Shame on you Vodafone! If people can load a Website faster than ADSL2 on 3G, I am left wondering why you cannot do so even in Melbourne city centre. Gosh!

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482 Someone from VIC thinks vodafone is Fail much? at 17 Dec 2010 05:35:06 PM
I was just blinded by the ridiculously attractive salespeople. Seriously, anyone else notice this?

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480 Someone from VIC thinks vodafone is not at all at 17 Dec 2010 05:31:04 PM
I love vodafone. They have by far the best customer service of any of the telcos I have been with- and I have been with them all. You people are all first class losers. Oh no my iPhone is taking a while to load Perez Hilton! Get a life

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475 Someone from VIC thinks vodafone is Failing badly in my experience at 17 Dec 2010 05:20:37 PM
I thought it was a problem with my iPhone but after reading the article in The Age I too am suffering from vodafone. Pages on the Internet won't load, reception drops out in the city all the time and voice messages are taking 24 hours in some cases to come through. Appalling service and not good enough. I am missing important messages from clients because of vodafone.

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474 Someone from VIC thinks vodafone is it's NOT the iPhone?? at 17 Dec 2010 05:19:38 PM
I've been bagging Apple for the O/S upgrade making my 3G iPhone laggy and unresponsive - I hadn't even considered it might be my carrier. My contract is up in 2 months, I was going to move away from Apple to HTC Android to fix the problem. Take note Apple - you're potentially losing biz because of this!

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467 Someone from VIC thinks vodafone is Pathetic at 17 Dec 2010 05:01:47 PM
When I complained about having no internet I was told the only way to lodge a complaint was online! The same twit also told me I was welcome to cancel my mobile broadband but, upon asking, was told I wouldnt be reimbursed for the USB stick or the 6 months prepaid internet. Very pathetic customer service - cant wait til my mobile phone contract is up in May so I can go to a real provider.

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456 Someone from VIC thinks vodafone is massive at 17 Dec 2010 04:35:22 PM
I'm in geelong, I can't get constant 3g and my phone call drops at least 3 times between Geelong and Melbourne while driving...! Anybody think I'm in the middle of the out back.. as much as I don't want to I'm going back to Telstra when my contact is up next may..

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455 Someone from VIC thinks vodafone is Much fail at 17 Dec 2010 04:32:15 PM
Random reception and lack of 3G. National data racking up because I can't get 3G is the worst

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454 Someone from VIC thinks vodafone is MOST OF YOU ARE TOSSERS at 17 Dec 2010 04:31:26 PM
GET A LIFE! I KNOW THAT SOME OF YOU HAVE ISSUES, BUT DO YOU HAVE TO USE SUCH FOUL LANGUAGE? FOR GOODNESS SAKES, IT IS ONLY A MOBILE PHONE!
28 Dec 2010 05:25:22 PM: I agree foul language is not neccessary, but if you pay for a service then you should get that service and for some people a mobile phone is their only life line at times. Plus how can you fix a problem with Vodafone if you CANNOT even contact them...
1 Jan 2011 07:25:21 AM: Foul language not needed but read 5338 and its understandable!!!
5 Jan 2011 09:42:59 AM: Craziest thing! You can contact them! They have an around the clock team working to support you! Yes the wait times can be long, but they have introduced the call back service where you can leave your contact number as opposed to sitting on the phone! The way I see it is, if you have an issue that needs resolving, practice patience and wait it out. Simple.

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433 Someone from VIC thinks vodafone is Utter Rubbish at 17 Dec 2010 04:03:14 PM
I live within 5 KM of the Melbourne CBD and I feel the pain! Constant drop outs (EVERY CALL!!), messages hours or days late, no reception in the middle of Melbourne. Absolutely NOT what I signed up for. I also receive LOADS of advertising texts from them. I even managed to speak to someone at vodafake about this, who had to ask his superior if it is possible to NOT receive the advertising. The reply was "ITS FREE!" What? They then told me it is not possible to NOT receive advertising texts. Oh my god, crap service and no choice with advertising? I am running as soon as my contract is up!

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432 Someone from VIC thinks vodafone is Spelling and grammar at 17 Dec 2010 04:02:45 PM
When posting have the courtesy to read, re-read, and read again what you have written. Spelling and grammatical errors debase any arguments you may be trying to put forward and may make your posts appear as irrational juvenile rants.
As Shakespeare would have said: "Full of sound and fury signifying nothing."

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425 Someone from VIC thinks vodafone is unpredictable and useless when you need it at 17 Dec 2010 03:56:01 PM
At home, signal drops so bad that phones loss reception at all. The strange thing is that if I walk 1 inch to the left, I will regain the signal. This is worse than the iPhone4 "antennagate".

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417 Someone from VIC thinks vodafone is Significantly poor at 17 Dec 2010 03:46:01 PM
For about 6 weeks or more, I have not been able to attach to the internet using 3G from my Collins Street office. I called Vodafone a few weeks ago and was told there was nothing to do about it because of "access congestion" on the Vodafone network. More recently I've found calls dropping out and no improvement in accessing the internet. Yesterday I called and was told transmitters in Flinders Street were being upgraded and some of the problems were caused by the merger between Vodafone and "3". I was told that I should see an improvement to the network. In the mean time, no offer was made to compensate me for failed access, dropped calls etc. I've had enough and in the process of changing carriers. I'll take up the issue with the Telecommunications Ombudsman.

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415 Someone from VIC thinks vodafone is Keeper of secrets at 17 Dec 2010 03:43:23 PM
Catch a tram up Collins Street and watch the signal drop in and drop out constantly. Spent hours one night trying to work out what was happening and thought it was the phone. Vodafone said they did not have any issues, they lied to me. Was supposed to be in an area where they had signal range, nope not working at all even when I moved around the area. Another lie. Was sitting at work today no signal in StKilda Rd.

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407 Someone from VIC thinks vodafone is Consistently awful at 17 Dec 2010 03:38:58 PM
After years of my parents complaining about Vodafone coverage I sought assurances about coverage before signing with a company that uses them as a carrier, needless to say their assurances came to nothing and coverage is still abysmal. I won't be resigning with my current provider if they stick with Vodafone.

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405 Someone from VIC thinks vodafone is crazy bad at 17 Dec 2010 03:37:38 PM

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384 Someone from VIC thinks vodafone is Drop our calls every day at 17 Dec 2010 03:19:48 PM
I am getting so frustrated with Vodafone and will NEVER renew a contract with Vodafone again. Call after call is droipping out and you have to ring back for onother fee. Their customer service is and conflict resolution processes are a joke

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370 Someone from VIC thinks vodafone is not good at 17 Dec 2010 03:07:13 PM
i have setup direct debit however they cancel my service the reason is payment hasn't made
i cant get reception even at my home

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364 Someone from VIC thinks vodafone is evil at 17 Dec 2010 03:04:08 PM
Near the end of 2009/beginning of 2010, Vodafone caused over 400 Victorians to become redundant by sending their jobs to Manila.

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355 Someone from VIC thinks vodafone is Worst ever at 17 Dec 2010 02:57:48 PM
Pretty much in the heart of melb and always bad reception, 3g is shocking. You wouldnt think it was nearly 2011..

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353 Someone from VIC thinks vodafone is Massive fail at 17 Dec 2010 02:56:26 PM
I'm a 6 year customer of Vodafone and have noticed their customer service sliding to an all time low this year. On hold for 30 minutes plus every time I call (however, if you call the sales line, you get through in 2 minutes - funny that)... I have also emailed them 3 times to request getting out of my contract because they have been so bad, with no reply.

The minute my contract expires I'm out - can't put up with it any more - but they have lost another 2 year contract from me (and I spend $60-$80 per month).

Nice fail, Vodafone!

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348 Someone from VIC thinks vodafone is CRAP service at 17 Dec 2010 02:54:27 PM
Poor coverage - Across Melbourne - CRAPPPP

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345 Someone from VIC thinks vodafone is Crap grade network at 17 Dec 2010 02:52:50 PM
I live in Williams Landing. There is no coverage in our suburb. I get like one bar if I am in my garden and inside the house there is no coverage at all on 3G. I use iphone4, I manually switch off 3G option to get proper signal strength, which means the network goes to EDGE and I can make calls! I can't access Internet with good speed because of this!

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321 Someone from VIC thinks vodafone is at 17 Dec 2010 02:45:03 PM
Every now and then someone will try to call me. They instead have the privilege of listening to Kylie Minogue. Whilst my phone doesn't even register that they have called...

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313 Someone from VIC thinks vodafone is Total failure for me.Pure utter rubbish! at 17 Dec 2010 02:40:06 PM
Can't get calls from anyone on any network other than from one using Vodafail.Have called them everyday for the past 2 weeks but still problem not sorted out.Stuck into this crappy CAP.

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303 Someone from VIC thinks vodafone is FAIL.COM at 17 Dec 2010 02:34:59 PM
They offered my 10 bucks compensation so I can get a happy meal.

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301 Someone from VIC thinks vodafone is downhill since the takeover of 3 at 17 Dec 2010 02:34:47 PM
Vodafone's call centre is now the old 3 call centre based over in India. They are useless, they were useless back when 3 first came out, every call to them is minimum half hour and constantly placed on hold. TIO is the way to go.

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297 Someone from VIC thinks vodafone is LIARS at 17 Dec 2010 02:33:05 PM
Vodafone are telling lies when they say a software fix will resolve these issues. They need to build more infrastructure, it cannot cope with the increased amount of smartphones on the network. They have a project in place to split the bandwidth and resolve this problem, but that is going to take a year. Nothing will be fixed by "next Friday...." as they keep saying.

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295 Someone from VIC thinks vodafone is S!I#H)(!@E at 17 Dec 2010 02:32:26 PM
constant drop outs, not being contactable. I thought my handset was causing issues, but no hearing other people with their issues. Whenever in the CBD in Melbourne, i loose reception and ability to receive call or make calls for up to 4-6 hrs per day.

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290 Someone from VIC thinks vodafone is failed at 17 Dec 2010 02:30:53 PM
I get call drop off's every day.One minute I get 3G coverage and next minute It is GPRS or Edge. I think my phone got major issues with switching from one phone tower to other while driving. I have given up after talking to Vodaphone helpdesk. I do not even bother to call them anymore. I am looking to sign a contract with Telsra, It might be expesive but at least worth it.

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289 Someone from VIC thinks vodafone is Network Problem, Faulty iPhone 4 at 17 Dec 2010 02:30:44 PM
I have always suffering from network problem at my home. most of the time it shows "no service" and most of the time "call dropped". Before switching me from 3 to vodafone, they have said the we have problem in 3 but in vodafone. So you shift on vodafone but vodafone has same story. My iPhone camera is freezed while taking photos or making videos, I have complained to vodafone, they said go to any vodafone store, I went to one of vodafone store. Representative there said you should update the software and it will be ok after that. But I have already updated two more versions but it has still same problem. Vodafone, please listen to the customers otherwise you will loose big clientele.

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288 Someone from VIC thinks vodafone is A PIECE OF **** at 17 Dec 2010 02:30:29 PM
When you use your mobile as your ONLY phone, you expect that your one phone will be reliable. Pity I counted on Vodafail! Constantly drops out, even when standing in the CBD having a conversation. It's like there's a timer, and they cap your calls at 3 minutes. Every single call reliably drops out around that lovely 3 minute mark.

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282 Someone from VIC thinks vodafone is Massive FAIL at 17 Dec 2010 02:28:10 PM
First of all - I myself is a telecomunication engineer working for one of the leading vendors. I called their helpdesk when I was trying to send SMS to Sweden but it did not work. But I could receive SMS from that same Swedish mobile. I asked the helpdesk guy about text message agreement between Vodafone and the Swedish operator Tele2. But the guy did not want to listen and kept saying I was using wrong number. I asked how come the same number works when I try from 3-mobile? He didnt answer and asked me to try his suggestion. And his suggestion was to add 0011 instead of + (when you dial overseas from Aus), country code, CITY CODE (which is only applicable for calling land lines) and then mobile number beginning with 0. So, the number for SMS should look like: 0011 46 03 071234567. Or just to explain how dumb that was I am giving example using Australian numbers - 0011 61 03 0411576891.

I told the guy that this would definitely not gonna work cause CITY code is not applicable in mobile number system. But the Indian guy got angry and he was so rude and said - "you first try what I tell you to try. who is the helpdesk? if you know how to do it, why did you call helpdesk? first try my recommendation, and if it does not work, call back again." and he hung up.

Of course it did not work and I called back the next day. Talked to an Australian girl this time and she agreed that what that Indian guy said was rubbish. But still she could not help to figure out why I cannot send SMS to Sweden but can receive.

Finally, after waiting for 3 months without a solution, and facing other issues like no coverage in my bed room, or underground car parks or even in safeway/coles, I decided to move to Telstra. Could be a little costly but their NextG got the best possible coverage.

So yeah - VERY POOR, RUDE, DUMB CUSTOMER SERVICE and VERY BAD RECEPTION.
27 Dec 2010 06:58:26 PM: You dont know how lucky you were, not being able to send sms to Sweden, try running a business and not getting any sms messages from anywhere, and not being able to receive calls, and having callers who cant even leave a voicemail message, but insted the vodafone message gives them the impression that the phone has been disconnected. Even Vodafone couldnt retrieve sms messages sent to or tell me who had tried to call me. "it all dissapeared" they said. This went on for eight weeks.Try running a business with this going on and being continually assured it will be fixed by tomorrow. I still get crap receptiona lot of the time, some sms messages dont come through and at times callers cant reach me, cant send emails at all ( vodafone did acknowledge they had an ongoing problem with email).
Vodafone (via a senior manager who I wont name) refused to release me from contract.Perhaps its time to email her again and with all this publicity maybe I should suggest she look at releasing me from the contract, refund what I have paid. As for her her denials regarding a lot of these issues that have come to light more recently, I may include ..."I told you so"
27 Dec 2010 07:36:51 PM: 'I myself is a telecomuication engineer', mate, Why don't you learn english first and improve your grammer before making race based comments. Yes, Vodafone's coverage is shite and most probably their call centre is nearly entirely manned by people of Indians origin (mind you, so is telstra & optus). How about sticking to highlighting what issues you're having with Vodafone and keeping your racial issues to yourself.
27 Dec 2010 07:43:24 PM: Well, speaking of grammar the correct spelling is 'grammar' not 'grammer' :)
better 'clean up your backyard' before you preach buddy ...
27 Dec 2010 07:46:47 PM: I think he is just stating that the Indians are a pain in the you know what to talk to because they don't speak fluent English and pretty much just know enough to read a script in front of them. Useless, they piss me off
27 Dec 2010 07:54:40 PM: How in the hell was this guys comments racial/racist or whatever. Your a bit of a sensitive little princess arent you.
27 Dec 2010 08:15:26 PM: How can the guy's comments be perceived as "racist"? He was stating that the guy he was speaking to was "Indian", that is hardly offensive!
Vodafone is constantly disappointing it's customers. When you are frustrated, it is extremely annoying to be told by someone at a call centre that your problem is easily resolved using the technique they suggested when you know it's ridiculous and it won't work.
So lay off about your racial views 27 Dec 09:36:51 PM - you're the one with the issue!
27 Dec 2010 08:17:23 PM: I understand how annoyed you would have been but you don't have to point out what race you spoke to. It appears to me that the guy you spoke to were dumb because he is an Indian????
27 Dec 2010 08:19:08 PM: Not "were" but "was".
27 Dec 2010 09:07:31 PM: But its true, most of the time when you speak to an offshore helpdesk the last thing you get is help, all you get is frustration at the lack of communication from the so called helper.
28 Dec 2010 07:38:24 AM: whenever my phone was on 3G i have to use area codes to call down the street. lmao, im guessing down my street is long distance now
29 Dec 2010 08:05:35 PM: you are all sad, stop hating here, proper spelling or not. at least were all on the same page when we say vodafone sucks. they have coverage outages all the time and there response constantly is that tower or signal updates are being performed as to the reason there is difficulty, however that is what the have been saying for 2 years as i worked for a vodafone dealer. plus i used to call the indians everyday and i would tell them how to do there job
31 Dec 2010 09:59:19 AM: Vodaphone has Customer service in India,now when I say I spoke to CS in India and Indian told me so and so I am racist?common people what a easy way to abuse...or are you ashamed that you are from India?
31 Dec 2010 10:32:38 AM: Dont people realise that English is the most dominate spoken language in India. I believe they also have the world highest percentage of English speaking persons too.
1 Jan 2011 02:12:26 PM: to be honest u guys seem to be having fun putting up with all this, and since u are putting up with all of this i think u guys deserve to be treated like this. How difficult it is t change service providers ??????
1 Jan 2011 07:42:11 PM: What a fool you are, dont you know what a contract is, dont you know that telcos prey on the fact that customers are locked into contracts??? That is how difficult it is to change service prividers!!!
2 Jan 2011 07:26:49 PM: Yeah i have been trying to change my service providers and it could cost a rediculous amount so shutup you obviously know nothing
4 Jan 2011 04:42:44 PM: Re: 31 Dec 2010 12:32:38 PM
Actually its China :)
4 Jan 2011 07:42:54 PM: According to Wikipeadia India is second to the USA in highest percentages of total number of population that speak English. http://en.wikipedia.org/wiki/English_language
9 Jan 2011 02:18:15 PM: i think people are pointing out the fact that they are indian because you can actually understand how their comments would sound to a customer who is annoyed by the crappy service they are getting. I work in telco and the amount of times i have had a indian answer my call and be rude, speak over me, swear, hang up and over all annoy me are very high to the few that are amazing at their job. like a chic named star at virgin....she is awesome at her job!!! and a guy from voda who says his name is tom is awful, rude and pisses me off. I actually hang up if i get him (hehehe a little bit of pay back)
21 Jan 2011 10:41:06 AM: For a network engineer you sure are dumb putting 0 in front of the swedish mobile number.

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277 Someone from VIC thinks vodafone is LARA at 17 Dec 2010 02:26:40 PM
VODAFONE GET MORE STAFF AND FIRE LARA!!!!!!!!!!!!! What a pathetic service you offer

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261 Someone from VIC thinks vodafone is useless at 17 Dec 2010 02:20:03 PM
I am on 3, but this uses Voda GSM coverage where there is no Three 3G coverage. At home I only have Voda GSM and it takes about 10 attempts before I can place a call. I was thinking it was my new shit phone!

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256 Someone from VIC thinks vodafone is Capital F Fail at 17 Dec 2010 02:18:57 PM
I use my mobile for work as I work between the office and an external warehouse. At least once a day I suddenly receive a voicemail alert even though I have not been on the phone and the phone has not rang. I check my voicemail and sure enough, the office has called and left a message a minute or two earlier. Some of these calls that I have missed have been extremely urgent. But, must say that Vodafone still rates above Optus on my best telco ladder (but it's hard to rate worse that Optus really with the shit they put me through!)

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252 Someone from VIC thinks vodafone is Unreliable and inconsistent at 17 Dec 2010 02:17:31 PM
I went with Vodafone because I liked the competitive rates. But the pay off for poor service is unacceptable. I live in Preston and regularly only have one bar of reception in my house, when my partner on Telstra has all bars. I get the no cellular message at least four times a day. But the most annoying things are the delayed messages - voicemail messages received a day or more after they were left. I use this phone for work, so that's completely unacceptable. I'm locked in for another year, so 12 months more of pain.

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250 Someone from VIC thinks vodafone is mega at 17 Dec 2010 02:17:11 PM
house was robbed-thought person still inside. even call to 000 kept failing and had to keep calling back! Had to convince them I was not making a prank call and that the phone reception was crap. Took four phone calls.

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217 Someone from VIC thinks vodafone is completely useless at 17 Dec 2010 02:04:06 PM
Big mess. Have recently signed up to crap service.
Here's a hint everyone - check out Vodafone's media pages for the names of the CEO, Head of Customer Service, Head of Retail etc (I found them in about 10 minutes). Then send an email to all of them outlining your problems & why they have failed. I received a call from their escalation compaints department the next day.

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216 Someone from VIC thinks vodafone is Ultimate at 17 Dec 2010 02:03:54 PM
The other night I couldn't log in to my Vodafone account to check my bill, after 90 minutes on hold (to be exact), an arrogant an unapologetic operator answered. When questioned about why the waiting time had been so long, he simply stated that they were "very busy". When I raised my issue, he then said that he could not get into the system to reset my password, and that I should call back in 24 hours. When I said that I didn't think that I should have to call back, but rather that they should call me back when the system was up again, he eventually agreed to arrange a call back for me. In the meantime, I sent a complaint via their website, which I received the following generic, pathetic response:

"Thank you for your email. It is always disappointing when a customer is unhappy with any aspect of our company and we regret that you have been dissatisfied with the service you received during the above mentioned phone call. Vodafone continually strive to achieve the highest possible standard of service and go to considerable lengths to train our staff in all aspects of customer service. We are currently experiencing a very high volume of incoming calls and i do apologise for the wait in queue. Thank you for bringing your concerns to our attention. Your feedback allows Vodafone to improve their business for the future."

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210 Someone from VIC thinks vodafone is at 17 Dec 2010 02:02:36 PM
I was previously with 3...but ever since the vodafone takeover, I am constantly roaming, or have to 3G data or just outright have "no service"...THAT WOULD B RIGHT!

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209 Someone from VIC thinks vodafone is not giving us honesty at 17 Dec 2010 02:02:00 PM
Id like to see who else is excruciatingly annoyed by Lara
30 Dec 2010 01:23:55 AM: I hate the bitch.

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207 Someone from VIC thinks vodafone is Big Fail at 17 Dec 2010 02:00:54 PM
Signed up for mobile broadband a couple of weeks ago but couldn't log on to their website to check usage for some reason. Tried calling 3 times and was on hold for at least an hour (I was informed at the start of the call that the wait was 20 min, F--king joke). Finally got through and logged in to find someone elses name on my account. Emailed them about the problem because I wasn't waiting on the phone again and I never got a reply. FAIL.

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178 Someone from VIC thinks vodafone is terrible at 17 Dec 2010 01:52:56 PM
- experiencing volume and reception problems on my phone which were completely denied by vodafone - they blamed my hardware - i only know the truth from blogs and comments like this
- trying to call Vodafone customer service and waiting 47 minutes on hold

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167 Someone from VIC thinks vodafone is not getting my business at 17 Dec 2010 01:50:09 PM
I was about to purchase an HTC Desire HD on a 24 month plan with Vodafone, but now that I see so many people are experiencing poor network coverage, I think I'll go Telstra. Might be more expensive, but at least I'll be able to make calls.

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160 Someone from VIC thinks vodafone is Fire their senior management at 17 Dec 2010 01:48:36 PM
I think heads should roll.

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138 Someone from VIC thinks vodafone is Not fail at all at 17 Dec 2010 01:44:13 PM
I've been with Vodafone for 11 years and have had no issues at all with them - in fact in certain places their coverage exceeds the other two majors. I wonder how many of the people whining are actually iPhone users compared to real mobile phone users - bet you if we compared we'd see where the problem really is.

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114 Someone from VIC thinks vodafone is Erratic at 17 Dec 2010 01:37:06 PM
I have purchased a phone for me to be in constant touch with my partner and she only seems to receive 1 in 5 calls I make.

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81 Someone from VIC thinks vodafone is drop out galore at 17 Dec 2010 01:20:27 PM
dropping important calls with clients, thanks telstra for atleast 9/10 calls (Average over 10 users) im finding when there is a drop out it's for bizarre locations in dead zones under garages etc, funny though that i keep connected in lifts!

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78 Someone from VIC thinks vodafone is SUCKS at 17 Dec 2010 01:17:58 PM
I signed on to Vodafone for another 2 years because I was, till the middle of this year, a relatively satisfied customer. Recently, I've not been able to work from home like I used to because THERE IS NO RECEPTION IN THORNBURY. It's not like I'm living an hour away from the CBD! This is just ridiculous!

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72 Someone from VIC thinks vodafone is Very poor at 17 Dec 2010 01:15:39 PM
No service, dropped calls, messages are 5 days late, my customers think I don't return calls, etc...
On hold for hours, no real help or advice...I would like a refund, or/and a different telco.

Very frustrating!!!


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34 Someone from VIC thinks vodafone is A MESS! at 17 Dec 2010 12:44:52 PM
poor reception...signal is very poor roaming almost all the time even in CBD and metropolitan area.
What's worse is the call centres are based in India!! bring back those jobs to Aussie!

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30 Someone from VIC thinks vodafone is Mofo at 17 Dec 2010 12:42:14 PM
I went to buy a phone on the infinity plan. Heck, even the lovely shop assistant suggested I use a friend's phone in my area for a few days, because dropouts are so common.

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8 Someone from VIC thinks vodafone is BEYOND ABYSMAL!!! at 14 Dec 2010 07:18:03 PM
I have to re-dial every time I call my parents in Sydney, I mean the calls keeps dropping all the time. I can't browse or use the net, my phone has hardly a bar of reception! And I am paying for 2GB of data that is hardly used. Try to speak to someone and expect to be on a waiting call for over one hour, disgraceful! - I recently paid my last bill - $390 including insurance for stolen mobile, which I don't even want to remember what a nightmare this was just trying to get this matter resolved. After paying this bill I noticed VF deducted the same amount by direct debit! - I am now short $390. I mean, I don't get a service but they don't even blink to charge you as soon as they print the bill!!! SHOCKING. I can't be bothered to contact customer service and spend half of my day waiting for someone, AND let me tell you going to a Vodafone store is not any better, AT ALL!!!

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