26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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9631 Someone from VIC thinks vodafone is The worst reception! at 31 Dec 2010 05:30:02 PM
My phone always cuts out when I am on the phone to someone, both when I lived in Sydney and now in Melbourne - really bad reception!!!!

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9630 Someone from VIC thinks vodafone is cheap company at 31 Dec 2010 05:28:53 PM
my mobile internet is slow like 90 years old person...even doesnt open a web site for 5 min.Thanks VODAFONE...cant wait my contract to finish....
my mob is with 3, soon they join vodafone my network coverige is great but you cant make phone calls,or receive....
when Iv made complaint the sale person from 3 store in brimbank shoping center he told me to go with optus.....great for every thing....
31 Dec 2010 07:29:52 PM: maybe he knew a better alternative, when were you there at brimbank

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9629 Someone from VIC thinks vodafone is BAD at 31 Dec 2010 05:27:57 PM
Drop outs every day , calls to vodaphone been passed on to different department then cut off . Happening all the time . Will choose another carrier when contract finishes.

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9609 Someone from VIC thinks vodafone is Beyond massive fail. at 31 Dec 2010 03:55:33 PM
Beyond snail 3G. Bad reception everywhere. Patchy calls. Took them to the TIO and they offered me everything to stay. Said I'll stay for 6 more months after which I'll be allowed to port my number else where free of charge. That was 3 weeks ago I'm now wishing I just got up and left.

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9589 Someone from VIC thinks vodafone is at 31 Dec 2010 02:30:44 PM
Tried to return phone that didn't work right day after purchase, because we couldn't prove problem on the spot they wouldn't have a bar, problems have got worse and two months down the track no resolution. Today submitted complaint with Ombudsman, my finace has been on the phone to them all day, literally they have ruined my New Years Eve plans. Had to hand around the bloody store for 2 hours today got no where. No we seeing how far up the line we can get!!!!!!!!

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9587 Someone from VIC thinks vodafone is REAL BAD at 31 Dec 2010 02:26:00 PM
I had contract 8 yrs ago dropped out all the time. called support they told me area was fine. I begged to differ went to optus.no problems still with them.

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9583 Someone from VIC thinks vodafone is 100% FAIL at 31 Dec 2010 01:50:04 PM
MY HUSBAND AND I HAVE BEEN WITH VODAFONE FOR OVER 10 YEARS. WE USED TO LIVE IN SYDNEY AND HAD NO ISSUES UNTIL WE MOVED TO MELBOURNE SOME 5 MONTHS AGO. ABSOLUTELY NO RECEPTION, WE HAVE TO RUN OUTSIDE THE HOUSE OR WALK DOWN THE STREET TO BE ABLE TO HAVE A CONVERSATION. MESAGGES REACH US DAYS LATER OR NONE AT ALL. WE SPENT LAST WEEK IN SOUTH AUSTRALIA AND WE WENT FOR A WHOLE WEEK WITHOUT A PHONE BECAUSE THERE WAS NO RECEPTION. NOW WE ARE IN PORTLAND, SOUTH OF MELBOURNE AND STILL NO RECEPTION. WE RECEIVE NO CALLS, NO MSM, NOTHING. AND THAT IS ON THE THREE PHONES, MY HUSBAND, MY SON AND I. THE THREE OF US WILL SHIFT TO ANOTHER COMPANY. THIS IS RIDICULOUS. WE ARE PAYING GOOD MONEY FOR THE SERVICE WE DO NOT GET. WE WILL JOIN THE CLASS ACTION AND AS SOON AS I RETURN TO MELBOURNE FROM OUR HOLIDAYS, I WILL PUT A COMPLAIN TO THE OMBUDSMAN AND CUT THE CONTRACT WITH VODAFONE. WE ARE NOT LIVING IN A THIRD WORLD COUNTRY YET THE SERVICE IS LIKE THAT ALTHOUGH AT FIRST RATE PRICES. I DO NOT MIND MY NAME BE DISCLOSED. JENNY SILVA-PEREZ
31 Dec 2010 04:11:01 PM: Hey retard your caps lock is on! Do you think people will take you seriously when you type like a 6yr old child, grow up Jenny you silly cock head.
2 Jan 2011 02:27:23 PM: settle down fella, let her have her say.. so what if she has the caps lock on!! i hear your pain jenny, im in geelong and its like living on christmas island with the voda coverage i get..

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9576 Someone from VIC thinks vodafone is Gov should audit Voda coverage at 31 Dec 2010 01:42:12 PM
With all these complaints it is surprising that the Gov through the ACMA has not announceed an independant audit of Voda's coverage.

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9567 Someone from VIC thinks vodafone is network coverage at 31 Dec 2010 01:28:57 PM
Since vodafone joined with 3 there have been nothing but hassles I have been with vodafone for some time and every direction i turn i either get no network coverage or late messages. As i require my phone for work purposes also there tends to be a lapse in time between messages and calls. I did have hassles previoulsy and they were rectified but that took alot of discussion but were fixed the above have not

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9565 Someone from VIC thinks vodafone is Misleading at 31 Dec 2010 01:14:27 PM
Before signing up to Vodafone I checked their coverage map for the 4 areas I frequent most. Melbourne CBD, Thomastown, Torquay, Halls Gap town centre were all listed as fully covered however I have found Thomastown has intermittant coverage, Torquay has mostly Nil coverage with an occasional 1 bar and Halls Gap has absolutely Nil with oocasionally 1 bar in the hours after midnight.
31 Dec 2010 01:38:28 PM: Interesting:

looking at the Voda online maps unless I am misreading them:

Halls gap has 2G and 3G coverage with a bit of 2G national (Telstra) roaming tot eh east (refer http://maps.vodafone.com.au/VHAMap/apps/public-vf select between Talk and text and Broadband map selection)

Mobile Torquay shows coverage 3g coverage with a little patchy Mobile broadband coverage (refer http://maps.vodafone.com.au/VHAMap/apps/public-vf).

You should complain.

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9563 Someone from VIC thinks vodafone is Terrible coverage at 31 Dec 2010 01:08:45 PM
Coverage for broadband plans (and my iphone) is ridiculous! Called 'customer service' (waited over an hour to speak to someone) and was told to try my device in another location. I don't care if it works in another location, I need it to work at my house. Very frustrating. Staff in the stores don't seem to be able to solve any queries either (they seem to be just as disgruntled as the customers) as they have to call the same phone number we do!!!

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9559 Someone from VIC thinks vodafone is over chaged Bill at 31 Dec 2010 01:01:06 PM
over chaged on bill. put on hold for 2.5hours

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9548 Someone from VIC thinks vodafone is Over waiting for them to fix it!!! at 31 Dec 2010 12:39:57 PM
My calls constantly drop out during a conversation and I cannot call people back. Calls either fail or disappear. My partner cannot contact me in an emergency because of dead spots no matter where I am, at home or out. Black Saturday in VIC two years ago was a worrying day and nothing has changed in all that time. Don't expect it to change anytime soon. Goodbye Vodafone

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9547 Someone from VIC thinks vodafone is Can't even cover metro at 31 Dec 2010 12:39:02 PM
I have been a Vodafail customer for around 15 years with the continued promise of greater coaverage. I can understand how country areas take time to cover but I live only 5 klms from Melbourne CBD and nothing has changed. Often only 1 bar with a lot of calls going straight to messagebank. Then I get them up to 2 hours later. Told by Vodafail techs that I am in the middle of 5 different towers and nothing they can do about it. Thanks Voadfail.

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9519 Someone from VIC thinks vodafone is Voodoofone at 31 Dec 2010 11:30:52 AM
I live in southern metro Melbourne and in 2007 changed from Virgin to Vodafone thinking surely it would be an improvement. Was I wrong! Calls would mostly go to voicemail, even though mostly I wasn't engaged in any other call. When calls did get to my mobile they would drop out. I'd have to move around the house, or even into the backyard to get a better reception. I'm not situated in the country, or in some roaming region either. There are two nearby Voodoofone towers here.

Worst fail case was on one Saturday I received a text message sent the previous Thursday. What is the point of having a "mobile" phone with Vodafone when a letter would have arrived quicker!
31 Dec 2010 11:36:13 AM: i got a text at 4.14am today that was sent on tuesday.....

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9517 Someone from VIC thinks vodafone is Worst Ever!!! at 31 Dec 2010 11:29:14 AM
I am right this minute, 103 minutes to be exact, on hold waiting for a Vodafone representative to speak to me but get this, at the 43 minute mark I was connected to a Customer Service dude, he put me on hold to address my issue and two minutes later I was back in the que! Now if that's not enough, exactly the same thing happened to me yesterday, wait, there's more! The second Customer Service dude I spoke to promised he was going to monitor my issue (Nokia N8 unlocking) and ring me back at 9:30am, no call! Still more, it probably won't surprise any of you but over the last week I have spent a total of 12 hours and 15 minutes on hold waiting to speak to someone who is powerless to help me, after all this I am no closer to resolving my issue than I was before I picked up the phone for the first time. I just signed a contract for 10 Infinite 45 plans with handsets, if Vodafone don't let me out of my contract this is going to end up in court for sure. They are the most useless company I have ever had the misfortune to deal with!
31 Dec 2010 11:32:55 AM: wow... you havent had it drop out after that many minutes?!

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9516 Someone from VIC thinks vodafone is ??????????????? at 31 Dec 2010 11:28:11 AM
I am on (and off!!) vodafone via AAPT and up til about 6 months ago not really a problem. Now I have issues where I previously had no problems I now have "no network coverage " messages pop up..10 minutes later ok!! then another 10 minutes, calls drop out!! Bad for business ..costing lots of time. Have been told coverage is fine (Ha Ha) then we'll send you a new SIM card as Vodafone have told us the problems are fixed!!

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9514 Someone from VIC thinks vodafone is Absolutely Useless at 31 Dec 2010 11:23:41 AM
I'm currently sitting here with the phone on speaker waiting for someone to answer my call so I can cancel my daughters account because of reception issues. Current waiting time as I type is 58 MINUTES... They had better not ask me why I want to cancel because if the call is being used for training purposes I will give those trainees something to listen to for the next ten years!!! ... Currenlty ONE HOUR!!!!!!!!!!!!!!!!!!!!
31 Dec 2010 11:48:02 AM: Me to thats crazy I am trying to cancel also

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9513 Someone from VIC thinks vodafone is Beyond rediculous! at 31 Dec 2010 11:12:46 AM
After being a loyal 3 customer for many years on the highest plan available (at least 39 hours of outbound calls per month) I have had to switch to optus. When Vodafone merged with 3 obviously their roaming agreement with Telstra got dissolved and we all started roaming to the vodafone network. My service with three in the eastern areas was sketchy to say the least but roaming onto Vodafone made me service unusable. Each monthly bill had HOURS of calls just to receive voice mails and the biggest slap in the face was the delay receiving notification that there were calls sitting there from 2 days ago! DO NOT RECOMMEND VODAFONE and I'm spreading the word! Congrats on this web site, I love it!

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9506 Someone from VIC thinks vodafone is extremely poor at 31 Dec 2010 10:51:05 AM
I live in Gippsland and travel regularly to Melb with work. I logged a complaint on poor coverage over a month ago ( took One hour 30 mins to do so) and was asked to log my loss of coverage. On one trip to Melb I lost coverage 8 times in a 2 hour journey making my employment extremely difficult. I receive coverage out on my street at my home but not in my loungeroom!!.
I am still waiting to hear from Vodaphone on the results of the investigation. I have had to purchase a Telstra plan to ensure my employment is not affected.

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9495 Someone from VIC thinks vodafone is Fail at 31 Dec 2010 10:28:26 AM
Logged a formal written complaint to vodafail to be released from my contract as calls continuously dropped and network keep getting lost. Also logged it to TIO.
Live in Sunbury 3429 and the data download is slow,calls drops and every time I drive from Sunbury to Melbourne CBD on Calder freeway, the network keep getting lost at least 3 to 4 times. We have been comparing between telstra 3G network as my partner on telstra. No problem with telstra, so obviously voda network is an issue as we are all aware. The voda technician kept advising us that every time that network lost happen to call them. Agh, how? where there is no connection.. Doh! they want us to keep the record, agh, mm whilst I'm driving ?
They going to "investigate" this but really .... This is 2011 well almost, one more day.... But surely we can do better than this compare to such a small country like singapore for instance? Vodafail... Priceless !
31 Dec 2010 10:34:45 AM: Further to this , have followed all the things and all the check list and all the silly games that they asked us to do. It was all on the webpage that they put on their website,but still issues keep occurring and they adamant that further investigation needed. Mmm yeah right. How difficult is to provide a service that we pay ?

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9483 Someone from VIC thinks vodafone is 3 Customer Same Same but Different at 31 Dec 2010 09:48:33 AM
Previously was a prepaid customer on 3 really just for their Skype deal. They asked if I wanted to be upgraded to post-paid which I agreed as long as I could keep my same number as it was on my business cards and all my contacts overseas have it. When it came to receiving my new sim card they told me I was pretty much on my own they couldn't change the number over of course after spending hours waiting on the phone. As I had signed a contract they were charging me $59 a month plus I was having to update my prepaid number so my clients could still get in contact. Luckily Optus was nice enough to give me the advice to port my number to them then go back to 3/vodafone and port the number onto my contract. Optus ported my number over immediately 3 mucked me around for over a week! I feel like I duped. I must admit being a 3/vodafone customer you never know how bad the service you are being provided until you compare your phone that is on Telstra and Optus. Running things like Skype over 3g on your iphone you may as well not bother, however; on the other networks works just like WIFI. Enjoy my custom 3/vodafone cause you won't be getting me or my business back once I get out of this contract - buyers beware

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9482 Someone from VIC thinks vodafone is As fail as this song at 31 Dec 2010 09:45:09 AM
I thought of a jingle for Vodafail:

Vodafone, Vodafone, You make me want to smash my phone,
Vodafone, Vodafone, my reception is fked at home.
We set up a site in your honor called Vodafail,
Your CEO heard and turned an ugly shade of pale.
He met with the kid Brimo to have a chat,
About not being made to look the rat.
How bout next time pick on someone your own age,
Like something from the dinosaur page.
You're a CEO for Pete's sake,
Not some fat kid selling cake.
My iPhone wants a brand new app,
But I cant get it because your network's crap.
You wanna know how to solve this horror?
Replace the lazy jerks earning the big dollar.
Get that fitness nut from the Biggest Loser
To run between your towers with a screwdriver.
Maybe then we'll get some good Vodafone times,
Instead of going online spewing awful rhymes.
Vodafone, Vodafone, You make me want to smash my phone,
Vodafone, Vodafone, my reception is fked at home.
31 Dec 2010 09:46:26 AM: lol
31 Dec 2010 10:04:16 AM: Just imagine for one moment Laura saying that!!! Is there a suggested tune for the jingle??
31 Dec 2010 10:07:30 AM: good one:)
31 Dec 2010 01:10:15 PM: haha thats epic
someone do a youtube.. i bet it'll go viral ;)

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9468 Someone from VIC thinks vodafone is the worst network ive found in australia at 31 Dec 2010 09:26:35 AM
most of the time the phone shows no service and most of the time its in roaming.cant listen to any call inside my home.always have run outside even in the cold weather. doesnt work even in central malls in the subarbs. its a real pain in the........always have to keelp on checking whether phone has any network or not.always have put phone away somewhere, where there is probability of catching network.........I am tired of this shit......if it is not going to be fixed I think I will go to cosumer affairs court and report it to current affairs.
31 Dec 2010 09:35:01 AM: They have a court specifically for consumer affairs now? :|
31 Dec 2010 09:43:39 AM: I'm sure a current affair would care deeply about your specific case. Good luck with that.

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9466 Someone from VIC thinks vodafone is the worst network ive found in australia at 31 Dec 2010 09:25:12 AM
most of the time the phone shows no service and most of the time its in roaming.cant listen to any call inside my home.always have run outside even in the cold weather. doesnt work even in central malls in the subarbs. its a real pain in the........always have to keep on checking whether phone has any network or not.always have put phone away somewhere, where there is probability of catching network.........I am tired of this shit......if it is not going to be fixed I think I will go to cosumer affairs court and report it to current affairs.

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9465 Someone from VIC thinks vodafone is the worst network ive found in australia at 31 Dec 2010 09:24:20 AM
most of the time the phone shows no service and most of the time its in roaming.cant listen to any call inside my home.always have run outside even in the cold weather. doesnt work even in central malls in the subarbs. its a real pain in the........always have to keep on checking whether phone has any network or not.always have put phone away somewhere, where there is probability of catching network.........I am tired of this shit......if it is not going to be fixed I think I will go to cosumer affairs court and report it to current affairs.

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9460 Someone from VIC thinks vodafone is Extreme at 31 Dec 2010 09:20:02 AM
My son Ben is close to 19, has been anaphylactic since about 1992 and has been using 3 as his phone provider.

His and my reasons for having a 3 account were:
1. Sharing with Telstra for coverage
2. No problems with roaming
3. Excellent rates/caps
4. Most of his mates were on 3 and therefore there were a lot of free calls.
5. He added a 2 year contract (under my name) recently and got an iPhone 4 (he's delighted with it) however, the reduction in service for the same cap price is a worry and we are now locked in to the poor service for another 20 months or so...

Now we have no certainty of service with the combination of 3 and Vodafone - coverage reduction since 3 and Vodafone joined forces has meant that his Cap of about $40 is now costing nearer $80...

Bottom line is that we had found a good compromise on price and service with the 3/telstra arrangement. Now with the changes it is possible that his life is at increased risk - he carries Epipen and drugs to combat an anaphylactic reaction and whilst 000 should always work, certainty of service to call his support network (parents and siblings) if an attack occurs is severely reduced.
31 Dec 2010 09:23:51 AM: In case you are unaware, when the contract between 3 & Telstra run out, Telstra will not be renewing the contract as 3 merged with Vodafone, and vodafone is a major competitor of Teltra's. Just letting you know in case you have to figure out which way you will proceed with your choice in carrier.
31 Dec 2010 07:24:41 PM: The actual agreement between 3/Telstra finishes in Aug 2012

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9456 Someone from VIC thinks vodafone is Horrible Fail at 31 Dec 2010 09:08:44 AM
Where do I start? Tried to sign up to new Pocket Wifi, try to sign up to the service online, page keeps crashing. So I call the customer service line, half an hour wait. When I finally get through, the operator puts me through to the department she thought I needed to speak to. Once I was put through, the consultant told me I was in the wrong department and would put me through to another department and guess what? Another 30 minute wait. In frustration, I went down to Highpoing VIC which has TWO vodafone stores. The first vodafone store was out of stock, when I went to the other store, they couldnt find me on the system, and then when they finally did, the system was 'down' and they couldnt sign me up!!! I've had enough of Vodafone's incompetence, everytime I ring its a half an hour wait, I will be moving when my contract expires

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9455 Someone from VIC thinks vodafone is worst service award at 31 Dec 2010 09:07:45 AM
thankyou for starting this site
the service is terrible in both ways reception and customer service
they dont seem to care
i cant run a business with the un-professionalism shown by this company
terminate my contract please
31 Dec 2010 09:45:59 AM: Terminate your own contract. This site is not designed to do your work for you. If you have a problem, go to the Ombudsman...

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9427 Someone from VIC thinks vodafone is Very at 31 Dec 2010 08:07:40 AM
Not so much a mess but the same situation as others here, where there is very little reception in carrum downs, victoria and phone calls are cut out more often that not.
Although we've been silly enough to stay with vodafone for years now, we were assured 4 years ago that when we moved from oakleigh south to carrum downs, the reception would be better, then when we renewed our contracts & upgraded our phones, we were assured it was the aerials in the old phone so the new handsets would have better range. Again this was not the case.
We are now awaiting the end of our contract so that we can finally not listen to any more of vodafone's advice & switch carriers.

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9424 Someone from VIC thinks vodafone is Megafail at 31 Dec 2010 08:05:16 AM
Me and my mum signed up for a 24 month Vodafone contract just over two years ago on the $49 so that we could each get the Nokia E71's. Throughout our entire time with them out bills were never accurate, we were charged for numbers we had never dialed and internet that my mum didn't use. We never has any reception in our area, even though we were assured by the staff at the fountain gate store that we would. Towards the end of our contract, we were wondering exactly what day our plan expired as we were already fed up with Vodafone's service and wanted to change providers. The contract end date was not specified on our contract so we contacted customer support and spent six hours on hold just to ask when our contract with them expires. We were told by the support staff that it was meant to be the 16th of November, but later when we received a bill for approximately $400 for a 10 day period we were told that it actually expired on the 6th. We took this matter up with authorities and got our account terminated, yet still receive monthly bills of astronomical amounts.

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9423 Someone from VIC thinks vodafone is the reason i will neck myself at 31 Dec 2010 08:05:01 AM
i have been a vodafone customer for over 12 months now and they have been the worst 12 months of my life!
i pay over $100 a month for a service i dont even get. i am constantly hunting for reseption, i can somtimes be in the main street of my local town and not even have one bar. the stress and frustration caused by just trying to send a simple text measage in my own home is unbelievable!
to top things off, i didnt get a chance to say goodbye to my borther for the last time. he was in a car accident just last week and by time someone could get hold of me it was to late.

thanks vodafone for your reseption. (N)

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9417 Someone from VIC thinks vodafone is WORDS FAIL ME at 31 Dec 2010 07:50:40 AM
THE LACK OF SERVICE AND INTERNAL DIALOGUE THAT NEEDS TO OCCUR CONTINUALLY ENDS UP BEING THE CUSTOMERS PROBLEM.
THE ARE THE MOST UNPROFESSIONAL COMPANY I have ever dealt with.
i hope they learn a very expensive lesson

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9414 Someone from VIC thinks vodafone is VERY VERY FAIL at 31 Dec 2010 07:38:32 AM
Where do I begin? I have not 1 but 2 phones with Vodafone. I have been a Vodafone customer for atleast 7 years and never have I been so outraged and dismissed by Vodafone themselves. I am a pre-paid customer and I don't know if other pre-paid customers are going through what I am going through. However, I have been insulted, dismissed and treated terribly because I am a pre-paid customer. Are customer's on post-paid being treated better because they can use the whole "i will cancel my contract" to get at Vodafone? I don't know. All I can say is the customer service has been appauling, which is disgusting considering they haven't given me any good service, reception or anything. Pre-paid or not, I am still a Vodafone customer and I expect to be compensated for loss of time, personal business and personal stress that has been caused due to call drop outs, messages that don't get delivered etc.

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9408 Someone from VIC thinks vodafone is Mobile drop outs at 31 Dec 2010 07:06:42 AM
In September I changed from 3 to Vodafone due to reception problems which resulted in 3 roaming to Telstra. Vodafone stated my address was in a good area. Initially things went well but in the last few weeks I have line drop out in my house quiote often. Yesterdat contacted their technical help who stated that my actuall address was likely to have problems but to record the drop outs so they could investigate. Today I again contacted them with details of drop outs but they said again my address would have problems and they would not investigate despite my saying my phone was not much use if I couldn't use it at my own home. My wife is still with 3 and they seem to now be OK.

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9393 Someone from VIC thinks vodafone is very much so at 31 Dec 2010 05:58:18 AM
poor customer service, show no regard for customer loyalty, bad reception.
over the last month i have called them 4 times which has been close to 5 hours. my call was always tranferred, i needed to keep calling back as they failed to return to my call despite saying they would do so within 24hours.
i ended having to go into a store, who them had to contact the same customer service number, the sales guy was on the phone for 2 hours!
the matter has still not been resolved and i was advised to contact the ombudsman. i feel it has gone down hill since they took their customer service off shore.
my wife recently swapped to optus, when she had an issue they quickly dealt with the problem, escalated the issue and quickly reimbursed her. they also made sure they contacted her to sort it out. she also received an apology letter in the mail!
the stark difference in our service and treatment really showed me how poorly vodafone were treating us!

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9387 Someone from VIC thinks vodafone is Its a joke at 31 Dec 2010 05:42:32 AM
My girl friend called vodafone to get a phone number for RACV. At her expense 6 text messages were sent back to her. All 6 messages were identical.One phone number sent 6 times is not even a joke. Its ridiculous. It also seems to take 24 to 48 hours to receive text messages and voice mail. To bad if there was an emergency. What ever happened to customer service. Two long term customer's will be taking their business elsewhere.

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9374 Someone from VIC thinks vodafone is Epic Fail at 31 Dec 2010 01:37:57 AM
I just can't win! With 2 iPhone 4s, $200.00 min. Per month going to the company u would think one call wouldn't drop on me. Moving from "3" to vodafone was stupidity on my behalf, I have seriously gone from bad to worse!! So being a "valued" client I called immediately after the first week to be faced with a 46 minute wait time then an extra 33 minutes as I pressed the button for customer assist not tech support! Oh it gets better after taking a landline number upon calling back the information given was the "system" was down so they couldn't help me! He assured I would hear from him asap once the system "rebooted"
For the record this was 7weeks ago... No callback no reception and no $$!
Grrrr

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9358 Someone from VIC thinks vodafone is Internet FAIL at 30 Dec 2010 10:25:08 PM
Can barely use the internet! Calls droping out! UPGRADE YOUR NETWORK!

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9357 Someone from VIC thinks vodafone is droped calls at 30 Dec 2010 10:23:56 PM
most of the time while on the phone the connection fails. i don't get recpetion in certian areas of melbourne even in the surburbs i need my phone for work, as i am a causal if my managers can't get a hold of me or the calls drop out not good

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9356 Someone from VIC thinks vodafone is Reception/Multiple Texts at 30 Dec 2010 10:23:02 PM
Reception constantly drops out the shoots back up to 6 bars and I won't have moved.
My phone also sends up to 12 of the same text to ONE person and I'll only have pressed send once (though I don't think I was charged for them).

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9351 Someone from VIC thinks vodafone is merger at 30 Dec 2010 10:12:03 PM
Used to work for 3 mobile until the merger between the 2 and a fair few of us lost our jobs... It seems clear that mergering the 2 networks is causing a lot of the reception issues. trying to make the 2 networks run side by side while also being able to roam with their respective roaming partners (3- tel, voda-opt) its weird but we were told this was likely to cause pain... its just a pity they are not so forth coming with their customer base. Also the high wait times of their conatact centre.. 3 used to have LITTLE to NONE.... now its wrapped up in the high wait times and rudeness of the voda network as a whole...
30 Dec 2010 10:47:50 PM: For an ex staff member your very mis informed. The merger has not combined the networks at all, so claiming reception issues caused by that is incorrect as voda towers aren't related to 3 towers. This will stay that way till 3's contract with Telstra runs out. As for the call centers, the call center in Mumbai formally was 3's and is now VHA's, however the departments are still separate, calling 3's customer care line will go to their section and staff, which haven't changed.
30 Dec 2010 10:53:15 PM: hahaha, ok... I wont talk about the testing we were all involved in in regards to the networks then... all good..

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9338 Someone from VIC thinks vodafone is baaaadddd.... at 30 Dec 2010 09:47:33 PM
So, upgraded to a HTC Desire HD which is only available on Vodafone. Now I have no reception while at home and even in the CBD the calls are dropping out. Vodafone offered to cancel the contract which is nice of them but does not make up for all the lost calls etc. Apart from that, I really like the phone so if I move to a new network I'd have to change the phone....

I checked 3 and although they have the same phone, they don't have the same deal so I'd have to pay more. Apart from that 3 fails over to the Telstra network so I'd end up paying roaming charges for data...

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9330 Someone from VIC thinks vodafone is ve Failure at 30 Dec 2010 09:27:11 PM
Visiting my parents in country Victoria for Christmas, only been with Vodafone for a month, was previously with Virgin of which I never had any problems. The majority of my SMS I tried to send didnt work, couldnt recieve and all my calls ended up dropping out. As for internet on my phone it's deplorable. Rather than waste your money making adds with that shit prick Michael Clarke you should invest in the service you are supposed to be providing. Michael Clarke and Vodafone should both be dropped for horrible performance.

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9329 Someone from VIC thinks vodafone is at 30 Dec 2010 09:22:51 PM

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9328 Someone from VIC thinks vodafone is fail its actually failed at 30 Dec 2010 09:22:22 PM
two mobile, live in berwick victoria. No coverage in the house,walk 20 meters down the street (told to do that by some clown in Some non elglish speaking location) , direct debits fail (told to change credit card provider) 1555 is a waste of time hang on there longerthan Ned kelly did at the Melbourne Goal. $114 + unlimited access (plus hidden extra's) ..Wireless broadband is as slow as a wet week in Outter Melbourne. No phone coverage from Upper beaconsfield til i got to Healsville, no coverage in the Dandenongs, non coverage on the great ocean road to Port Campbell and then non to Colac.. What % do you actually cover...Loss of calls from on the spot customers wanting quotes.. Delayed in coming and out going messages Txt or voice....I love you Vodaphone like i love my ex- girlfriend...Thanks for $350 per month of a waste of my money

MJ

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9312 Someone from VIC thinks vodafone is big pain at 30 Dec 2010 08:29:21 PM
we added our dougther to the $29 as vodafone advertise that third phone will be charged $19 for the first 12 months ............yea rigth.................each month be had to ask a refund back as we have been charged $29..........also they dont provide REAL TIME account balance so you dont know where are you standing with your credit and most of time you go over the limit............we want REAL TIME data
30 Dec 2010 08:30:24 PM: good point mate!
30 Dec 2010 10:25:10 PM: My phone (nokia E63) allows me to look up my account balance (real time). Though I am on pre-paid. If there isn't something like that for caps, I think vodafone should make it!

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9304 Someone from VIC thinks vodafone is snail internet at 30 Dec 2010 07:59:38 PM
Internet speeds and connection is very unpredictable. Goes from good to useless...I guess you really do get what you pay for.

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9297 Someone from VIC thinks vodafone is coverage at 30 Dec 2010 07:51:54 PM
i am no annoyed looking at the coverage on this site its 2% for my area before i changed company they said my area was 90%, thts not on finally by seeing this the truth is caming out and thank god it wasnt just me

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9295 Someone from VIC thinks vodafone is As Failed As When Titanic Sank at 30 Dec 2010 07:49:35 PM
I share the same pain as everyone else on the vodafail network. Like so many here and out there I have been with vodaflop for so many years and never had a problem! As a electrical technician i travel allot, and in some common areas and locations i get low to no reception for long periods of times, very annoying for both me, customers and employer. My theory is when vodafail toke up 3 and advertised these unlimited plans and bundles it all went to $#!t....my wife is with 3 and its not as bad as vodaflop but it still aint no where near as what the other telcos provide and service. Another unhappy customer whos prepared to jump ship! Thanks for nothing Vodaflop / Vodafail

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9290 Someone from VIC thinks vodafone is at 30 Dec 2010 07:45:32 PM
i have been a customer of vodafone for 6 yrs, my mates all went to vodafone coz how relaible they were.

since last yr it has droped out i brought a new fone same problem all im getting told is its my fone fault i have a expensive fone its not.
sending of double txts and not getting my money bk, being on hold for a hr on one occasion where it droped out, and got through after waiting for 1 1/2 on another occassion. vodafone has not giving me any money i have ask for with drop out double msg, because i called to late and it was my fone not them

i have now chance to virgin, i can call people no drop at and better deals
CHANGE PERVENDER NOW!!!! let vodafone go broke they mite learn there

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9289 Someone from VIC thinks vodafone is stupid question! at 30 Dec 2010 07:42:50 PM
rang up customer service aasking why i dont get adequite reception in my area, was told by an Indian on the other end of the phone, that my area doesnt have very good coverage..... i live in Melbourne CDB!

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9285 Someone from VIC thinks vodafone is Not good value at 30 Dec 2010 07:38:38 PM
The phone tells me the text message has been sent , but the contact receives it hours later. OR the person sending the tex I recieve it hours later. My messages I recieve hours after they were sent.. Too bad if it was an emergency...Also On the main freeway in Vic I have no reception...What The.. !!!! This is a ripe off on customers rights!!!!

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9281 Someone from VIC thinks vodafone is Useless at 30 Dec 2010 07:37:01 PM
I was conned into a 2 year contract and asured by the sales person that I would have coverage in the areas I work. Service was so poor - even in a town the size of Castlemaine - that I gave my phone to my mother in Melbourne and pulled out my old telstra mobile which I am still using as it gets service nearly anywhere. $700 wasted. Complaints to Vodafone were useless and we all know there is no where to go with the contracts so I paid for two years for a service I couldn't use. They saw me coming...

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9279 Someone from VIC thinks vodafone is seriously shit house at 30 Dec 2010 07:32:52 PM
Just returned from Afghanistan, better services/coverage over there than here! Vodafone.... winners! absolutely staring!

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9275 Someone from VIC thinks vodafone is very at 30 Dec 2010 07:27:26 PM
i have get a note book threw them it spends more time doing nothing that being on the internet am soooo sck of paying a bill when it dont work am dsscusted wth the service have many phone calles to them about it only to be old is at my end i know its not its there coverage it sucks

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9268 Someone from VIC thinks vodafone is shit at 30 Dec 2010 07:17:43 PM
i cant get internet
2 Jan 2011 06:21:02 PM: Really well dont worrie that makes 2 of us LOL

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9261 Someone from VIC thinks vodafone is at 30 Dec 2010 06:58:26 PM
aghh!!! RIDICULUS!!! waited for exactly 58minutes. now it is their turn to hung up...looking forward to throw the phone acrooss the room!

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9257 Someone from VIC thinks vodafone is Reception at 30 Dec 2010 06:54:32 PM
I popped into my local store today to discuss with them as to why i cant seem to get reception in certain areas and why my calls always drop out and when my friends try to call it says my phone is off yet i can have full reception at that time. The Reply i was given by my store was " there was a thing on the news if you watched it you would know and that i need to call their customer service number". Annoyed i walked out. Comeon Vodafone get your act together this is not good enough i should be able to get reception anywhere and calls should not drop out. Sincerly - ANNOYED CUSTOMER -

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9249 Someone from VIC thinks vodafone is OUCH at 30 Dec 2010 06:33:09 PM
Plese stop showing these stupid vodafail adds on tv its burning my eyes
30 Dec 2010 06:45:02 PM: LOL

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9238 Someone from VIC thinks vodafone is crap at 30 Dec 2010 06:01:26 PM
Please explain the difference between the Vodafone network and the 3 network. I had a few problems with my 3 service, but now that Vodafone took over 3 my phone coverage is crap, really really crap. Does your vodafail include the 3 network??
30 Dec 2010 06:04:02 PM: Networks are still completely separate. Has nothing to do with the merge.

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9235 Someone from VIC thinks vodafone is Partial at 30 Dec 2010 05:54:43 PM
I constantly have reception with Vodafone, and fortunately haven't been missing calls recently - but when at work - data works on one side, and not on the other.

Always showing 3+ bars and 3G connection - but if I'm out having a coffee on one side, data connections just won't work - but yet on the other side - works fine.

Fail from tower to tower?

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9233 Someone from VIC thinks vodafone is a giant wildcard at 30 Dec 2010 05:48:16 PM
I live 300 metres from Westfield doncaster mobile phone towers. Daily, I watch my iPhone 3GS go between full reception to no reception, full to none. I should note that the no reception is about twice as long as full.
These issues were never present 6 months ago. Thanks Vodafone. The company clearly buying out Three without adding the necessary infastructure first.
I guess ill see you on the other side in four months, when Im with Telstra.

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9226 Someone from VIC thinks vodafone is Pretty big at 30 Dec 2010 05:26:55 PM
I live about 20 mins from the city center of Melbourne, yet I don't get an reception in and around my house, it's extremely frustrating especially seeing as my wife has full reception
2 Jan 2011 05:16:18 AM: Dont you know???Its so simple... take the sim out, put it back in.. that fixes everything... it even cures the common cold!!!!

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9222 Someone from VIC thinks vodafone is 100% fail at 30 Dec 2010 05:14:38 PM
vodaphone has delivered nothing but the worst service I have ever encountered.
I have had poor reception and drop outs, in certain areas no reception at all. This has gone on for three yrs, esp hard when you are in and out of hospitals and cannot contact people when you need to. Worst of all on phone today with vodaphone waited 40 mins for someone to answer, now still waiting 45mins later to speak to another operator, they should be ashamed!!!!

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9204 Someone from VIC thinks vodafone is barely average at 30 Dec 2010 04:36:04 PM
Vodafone coverage on my trip to Echuca in August was far less than Vodafone's coverage maps would indicate. I posted the details below to an internet newsgroup, and one month later, whether a coincidence or otherwise, Vodafone's coverage maps were updated and now they give even less information about the coverage available in a particular area.

In August, I went from Melbourne to Echuca over a weekend. According to Vodafone's coverage maps at the time, there was 2G coverage in Rochester and the Echuca/Moama area, and a mixture of 2G and national roaming coverage in Heathcote. However, I experienced no coverage at all from just after Forbes (outskirts of Melbourne) until arriving in Echuca, and I mean IN Echuca as in the town centre itself.

Furthermore, in Moama, just over the border, coverage was patchy in many places and non existent in others like the Rich River Golf Club (at ground level) and the bridge across the Murray. As I left Echuca to head back to Melbourne, my coverage ran out before the houses did.

Yet according to the coverage check feature on the Vodafone website, there was a big ring of coverage enveloping Echuca and Moama and the surrounding area.

I have a 3G handheld phone but it does not have 900Mhz 3G coverage, so I
was relying on 2G coverage outside of Melbourne. I have international
roaming activated, so according to the Vodafone website, I should have
national roaming too, yet I didn't experience any national roaming coverage. In most places my phone was located in a vehicle when I reported no coverage, but in Heathcote, central Echuca and the Rich River Golf Club, I used it outdoors and outside the vehicle as well.

In the areas where I couldn't get any Vodafone coverage, I found that Telstra (2G&3G) and Optus (2G only) were available in most places. There were some places where only Telstra was available, and other places where only Optus was available.

Five years ago I went from Melbourne to Echuca and had pretty good coverage with Telstra, and that was with a 2G only phone.

Within a month of posting the above on an internet newsgroup, Vodafone updated their coverage maps. Previously they said whether 2G, 2100Mhz 3G or 900Mhz 3G was available in a particular area. Now it just says standard coverage. So now you have even less of an idea of what you'll get in a particular area and with your particular phone. Was this a coincidence? Who knows.

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9202 Someone from VIC thinks vodafone is EPIC FAIL! at 30 Dec 2010 04:28:23 PM
I DONT KNOW WHERE TO START! I signed up for the service in September 2010, since then the following has occured:
- My iPhone4 has been replaced 3 times, thats right, 3 times!
- I have been to the ombudsman about not being able to receive calls, texts, voicemails and was offered by Vodafone a returned phone, yes, a second-hand handset as a replacement which I declined.
- My phone loses reception for hours on end, when I phoned Vodafone to find out what was happening I was on hold for 57 minutes before hanging up despite their voice recording saying the wait time would be 20 minutes.
- I paid my bill this month by Credit Card which was $85.00, Vodafone debited this TWICE from my credit card.
30 Dec 2010 04:34:43 PM: To be fair, it's not Vodafone's fault that the iPhone is just a crappy phone. It's from Apple, what do you expect?

But it IS Vodafone's fault for the terrible network! So sick of Voda...
30 Dec 2010 04:42:38 PM: Yes, it IS Vodafones fault, they directed my to go to Apple to say its their fault however after 4 phones its couldn't be any more obvious that its the network stopping the calls, texts and voicemails coming through...or the famous line 'You need to go back to the store where you signed up for the service', then they tell you that you have to call customer service!
30 Dec 2010 04:44:37 PM: Never had a problem with my iPhone 4 with Telstra :)
30 Dec 2010 04:49:45 PM: People can send me texts in the same room and they dont come through at all, then at about midnight I get an influx of texts that I have been missing throughout the day.....such a nice wake-up call

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9197 Someone from VIC thinks vodafone is Issues with vodafone network users at 30 Dec 2010 04:25:25 PM
There are times when I cannot get through to vodafone network users as it goes straight to voicemail. And when I mention it to them they said they didn't have their phone switched off and never recieved my calls!!

I am on 3G and the service is way better than vodafone!!

I guess after 3G it's back to optus or telstra for us

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9191 Someone from VIC thinks vodafone is Very fail - deceitful as well at 30 Dec 2010 04:15:06 PM
Mobile Broadband, was unable to connect, massively frustrating dropouts and client problems on Windows 7 (client issues were much less problematic on Windows XP) No problems with sending me bills right on the dot though.

I Worked out a solution that gets you very quick satisfaction from their Indian support team though:

After about 1.5 hours of calling and going through menus, I finally got onto the customer service guy when they rang me back. Told me their systems were down so couldn't cancel my account. I told him he was lying to me as there was no automated message when I first rang as has been previously when there was problems. I said I wanted to speak to his supervisor. He told me the supervisor is so busy and will be half an hour and still unable to help me as the system is down. I was told to call back in 4 hours over and over. I demanded to speak to the supervisor and said repetevely (your LYING to me, the system is not down*), and was promptly told I wasn't being lied to and after a couple of times saying this, was directly put onto a supervisor.

The supervisor told me the exact same thing (call back in 4 hours, nothing they can do). I said again and again, 'your LYING to me, there was no recording when i rang, your lying, I want to cancel my mobile broadband'. He said, hang on one momemnt. Put me through to cancellations where the lady discconected my service quickly and polietly within 3 minutes.

* Looks like they are attempting to stall people from disconnecting by saying a whole range of things (stalling you). I reccomend saying 'Your Lying to me' 'and Record my call' over and over during the call and they will respond very quickly and you will get what you want done. Don't say these things in a abusive way, just in an asertive way.

At the end of the day, they WERE lying to me!
30 Dec 2010 05:45:15 PM: Not necessarily, different depts are in diff locations it's possible that there systems were down but whereever they transferred you to were not, the reason they didn't want to transfer you was to save transfer as it is a statistic they have to meet.

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9190 Someone from VIC thinks vodafone is Crap at 30 Dec 2010 04:12:45 PM
i NEVER have ANY internet coverage EVER!!! the only time i can use the internet is when im connected to my wifi at home ...

working in Melbourne city you think i would at least get some coverage. * shakes head* nope


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9176 Someone from VIC thinks vodafone is Bunch of Dumb Twits at 30 Dec 2010 03:42:53 PM
Ok just gone 2 hours on hold and was hung up on!
no one spoke to me just hung up on...

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9174 Someone from VIC thinks vodafone is Sick of hearing "hang in there, we'll be with you right away" AAARRRGGHH at 30 Dec 2010 03:37:32 PM
Yesterday I tried calling Vodafne 6 times, spending a total of 2 hours and 45 mnutes mostly on hold and I am yet to speak to someone who can assist. They only seem interested in transferring me to another area. Aside from 1555 is there another number we can call or does anyone know the magic word or number to press on their menu so we get through faster? I am at my wits end with this and it's really starting to cause me a great deal of distress. Can't make or receive any calls on my phone. Vodafone are useless. If I hear one more time the message "Hang in there we'll be with you right away"...I will scream.
30 Dec 2010 03:43:50 PM: Oh and im sick of that John Mayer dude and his poxy song too!
" i wanna scream at the top of my lung"
Boy do i ever!!
31 Dec 2010 09:12:01 AM: Oh and im sick of that John Mayer dude and his poxy song too!
" i wanna scream at the top of my lung"
Boy do i ever!!

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9171 Someone from VIC thinks vodafone is at 30 Dec 2010 03:28:13 PM
THEY HANG UP ON ME WHENEVER I WANT TO TALK TO MANAGER TO COMPLAIN!!! I HAVE CALED THEM 4 TIMES TELLING THEM TO CHANGE MY BILLING TO POSTAL I STILL DO NOT RECEIVE ANY BILLS IN THE MAIL AND ONCE I DO NOT PAY IT(BECAUSE I CAN'T) AND I AM NATURALLY OVERDUE FOR EVEN 2-3 DAYS THEY DISCONNECT MY NUMBER!
what is it they really want?
GO TO THEIR SHOPS AND YELL AND BE OUTRAGED...LET ME TELL YOU THIS I WILL DO IT VERY SOON IF THEY KEEP HANGING UP ON ME!
30 Dec 2010 03:30:39 PM: Thank you for your note. Even after going to the Ombudsman, Vodafone somehow managed to deny that they would disconnect someone after only a few days of the account being due. Although not good enough, I'm glad I wasn't the only one to have had this experience.
30 Dec 2010 03:50:15 PM: We understand your frustrations but please refrain from visiting retail stores and to yell at the retail staff. It is not the retail staff's fault that the customer care staff hung up on you, they have to call the same customer care staff to do many things as well so many of them would share your frustrations. Thank you for your support and understanding. - Vodafail Team
30 Dec 2010 06:47:25 PM: they did disconnect me 2 times for being overdue(because they do not sent me the bills) and i was overdue for 2-3 days. they said the same thing to me and could not explain why my phone was disconnected. absulately ridiculus!

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9170 Someone from VIC thinks vodafone is total a failure at 30 Dec 2010 03:27:16 PM
a very disgusting service and network i have ever experienced cant make calls,cant receive calls always give message no network coverage for callers its always gives unavailable and turned off,not only this the broad band facility given with never connected since the day i changed from three to voda.

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9162 Someone from VIC thinks vodafone is at 30 Dec 2010 03:15:36 PM
OMG, im still on hold! 1 hour and 20 mins...i did get someone answer BUT she had to redirect me to another department as LARA THE GOOSE directed my call to the wrong place because her options SUCK!
so yeah im on hold again! or is it still?
Update u in the next hour!!!!

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9154 Someone from VIC thinks vodafone is 9/10 at 30 Dec 2010 02:56:23 PM
i moved an hr away from home for work and it was costing me a fortune calling my boyfriend every night. he did some research n thought vodafone would be the best with calls data etc on the iphone 3gs. i told the salesman where i was living and why i wanted the phone (he told me he also lived there etc) he continued with the sale and let me leave the store thinking i was happy with my purchase. when i got home i had no reception within 5-7 minutes drive from my house! why did he not tell me he had no reception when i was purchasing it!? the next day i went in and told him and asked him why? his response was oh yeah i got a telstra sim which i use when i'm at home! i was angry!! i then rang vodafone and they took $10 off y bill! wow thanks alot vodafone!! 1.5yrs later and im still having trouble with reception, echoing calls, delayed msgs (which is so annoying especially when you are going to meet someone or are waiting for a txt!), calls that don't go through, my phone not calling when someone tries to call me.
the only reason why i haven't given them a 10/10 is because i usually get someone nice, helpful and who i can understand when i call for help!
get your act together vodafone! if that guy had of just been honest right from the start i wouldn't be in this situation! in 6 months vodafone will loose another unhappy customer they wont be getting back!

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9148 Someone from VIC thinks vodafone is Massive at 30 Dec 2010 02:40:37 PM
7 out of 10 times (although indicated by a 3G symbol) there is no data and pages dont load. Constand call drop outs and loss of encryption (call goes garbled).

I live and work in Melbourne city... this is hopeless.

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9146 Someone from VIC thinks vodafone is It Is not at 30 Dec 2010 02:38:18 PM
You guys need to seriously see the logic in this website. oh hang on.. there really isn't much logic at all! Vodafone and 3 will merge to become one company which will be known as VHA (Vodafone Hutchison Australia). With the millions of dollars that this company is pumping into its infrustructure, there is sure to be some sort of disturbances to our services. Sorry to break it to you guys, but that's how its going to work, when companies are merging their satelites. You all need to take the example, a few years ago, when Optus officially took over Virgin they faced similar issues. Of course back then it was thrown into the media so easily as it is today. Optus and Virgin had similar problems but the end result with everything settled was greater and better coverage. VHA is on a similar strain and this is to be expected with all the network upgrades. Its difficult for everyone now but the end result will be great. A little patience is required from you guys.
30 Dec 2010 02:43:47 PM: Really? So I'm having bread from Tip Top delivered to my house every few days, on a contract, same brand everytime. Suddenly Tip Top merges with Helga's and the bread I'm buying is mouldy - inedible. They keep sending me the bread, and I still have to pay for it, but I can't eat it. I have to go and buy another brand of bread from the supermarket in order to eat.

The merge of Tip Top and Helga's is the cause of the mouldy bread, some problems with getting the infrastructure together.

Is this acceptable? Or should have Tip Top and Helga's figured this all out before hand?
30 Dec 2010 02:48:19 PM: You are talking asif Vodafone has failed to provide any reception for its consumer's. Also, VHA have contanstantly been working on its infrastructure to build and improve, thats where most of it's money has been spend the last year or so. VHA's reception is not constantly 'moudly' like the bread you have been recieving. There are a few drop outs here and there, but that is expected from any telco company out there, even TELSTRA.
30 Dec 2010 02:54:54 PM: Well, figuratively speaking, my bread is always mouldy. That is, I cannot make or receive calls, and when I am lucky enough to have a signal to call, it either drops out within 30 seconds, or it breaks up so the person on the other end can't hear me. I receive SMSes and Voicemails hours afterwards, making them irrelevant. One sms I received was from my friend begging me to come and pick her up from the train station as she had been waiting for a taxi for half an hour and some guys were hassling her. I received that SMS four hours later, when she had already walked home. What if something had happened to her?

Either way, I'm getting a bit too far in this. All I really wanted to say is that your excuse is not acceptable. Maybe it would be for a small business but Vodafone is a multimillion dollar, multinational company.
30 Dec 2010 02:58:35 PM: Voda and 3 use different 3g networks networks. Voda city 2100mhz network is shared with Optus while 3's 2100mhz is shared with Telstra. Optus and Virgin used the same 3g network namely Optus so there were no networks to amalgamate when Optus bought Virgin. So how can Voda's problems no be the same as Optus a few years ago?
30 Dec 2010 03:01:07 PM: i have been having these problems since i changes to vodafone 1.5 yrs ago... they can't use the merging excuse forever!
30 Dec 2010 03:21:39 PM: Obviously you have not experienced the quality of Virgin/opyus as yet. Please check facts first
30 Dec 2010 03:22:26 PM: Well you would think Vodafail and 3 would have learned a few valuble lessons from Optus and Virgin NO??
there is no excuse for poor customer service...and as i have been with0vodafone for nearly 10 years i can tell u its not the 1st time its happend...i can say tho it is getting worse!
and every excuse in the book still does not account for the way we are spoken to or put on hold for hours on end....i dont c how merging can have me on hold for over 3 hours!
Merging should be all pre planned and thought out so as interuptions to people who pay good money for a service isnt interupted! at least send a text explaining a time frame this could be going on for!
I have an image in my head that everyone is on a smoke break while im wasting valuble time on hold, only to get a person who doesnt spreak EnGRISH!! tell me its my fault....was he told to say that because of a merger? PFFFT
30 Dec 2010 03:25:49 PM: Also, let's us not forget that customers did not have a say in the merger. Voda bought out 3 because there was a business opportunity for them. We all know merging is complicated but it is VHA's responsibility to handle the transition as smoothly as possible and to treat the customers right. Instead, your company (not you, not your fault) hid the issues from people until it blew up in your face. Now you are here demanding patience from customers. I'm sure even Nigel will not appreciate you adding oil to the fire.
30 Dec 2010 03:35:15 PM: I don't particularly want to get into this debate that the two of you have been having, but I would like to point out to this person that obviously works for Voda, that maybe at least a little information from Voda would be beneficial to its customers "Hey guys, we're going to merge soon and there may be interruptions to services, it will improve and we'll keep you updated'. Instead, we were first given no information, and now, since so many people have stood up and said they're not happy with what's going on, we are given mis-information from staff in stores and then on the phone if we do manage to get through to customer service.
30 Dec 2010 04:33:57 PM: Common misconception, Vodafone did NOT buy 3 or vice versa, it was a merger not an acquisition. Since the merge, the networks have remained separate, so blaming Voda for 3's network issues or vice versa again, is incorrect. 3 are still in contract to Telstra and until that end the networks will remain separated.

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9136 Someone from VIC thinks vodafone is huge fail at 30 Dec 2010 02:25:39 PM
I had a overdue account with Vodafone. I contacted them and arranged to pay the account in installments which they agreed to. Then 4 weeks later I recieve a notice from a debt collector stating that the account is overdue, and the debt collector had increased the amount owing to cover their costs even though I had made all the payments as agreed to by Vodafone. Trying to discuss the issue with the Vodafone accounts dept is a joke, they arent even interested in resolving the issue.
30 Dec 2010 03:41:23 PM: When I first signed my contract a few months ago, the staff in store did not set up direct debit for me, so eventually I recieved a bill saying my account was overdue (I assumed it was being taken out of my account automatically). I rang customer service to work out what's going on and the rep says he'll set up my bank account for me. He DOES NOT tell me that he will also debit the amount oweing. In the mean time, I go online and pay my bill. I find out a week later that I have paid my bill twice because the guy on the phone took my money without telling me or asking for my permission. Had to call again to sort all of that business out.

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9133 Someone from VIC thinks vodafone is 100 at 30 Dec 2010 02:21:00 PM
This time last year bought a lovely new blackberry on plan. I asked several times about actual coverage as I knew I would be traveling in country areas of Victoria. no problems they said. they lied. no coverage not even at my house.. On the outskirsts of a major provincial city! then the fun began, no service means no way to contact by phone talk about classic cacth22 and when the shop was open I was in the country with no service! It took agesl to sort out and I had to send the blackberry back. Yes , I was happy to pay for it and buy it outright, but was NOT allowed! Never mind all that hassle I then hade to go to to buy another new phone and change carriers!
definitely would never recommend vodafone to anyone. stroppy nana.

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9123 Someone from VIC thinks vodafone is at 30 Dec 2010 02:11:09 PM
on a recent trip from Ballarat to Mildura there was no coverage even after passing under those huge phone towers. wouldn't want to break down cause i couldn't ring any one.

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9122 Someone from VIC thinks vodafone is at 30 Dec 2010 02:10:20 PM
My cousin ported from optus to vodafone before christmas, and got a HTC Desire HD.

Now, as of boxing day (about 5 days after porting over) his sim doesn't work.

He called support and vodafone is telling him that his credit check failed because he has 4 other accounts with them, and 4 is the maximum.

What i don't understand is, if he has failed a credit check, why have they given him an expensive handset? On top of this, they are charging him $79 a month for a service HE CANNOT USE.

I still don't think his service is working. Let's just see how long this takes....
30 Dec 2010 02:11:37 PM: That is a joke. Vodafone is one big f*cking JOKE.

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9120 Someone from VIC thinks vodafone is at 30 Dec 2010 02:08:31 PM
on a recent trip from Ballarat to Mildura there was no coverage even after assing under those huge phone towers. wouldn't want to break down cause i couldn't ring any one.
30 Dec 2010 02:39:31 PM: From looking at Voda's coverage map it is fairly clear that most of the way from Ballarat to Mildura there is no Voda coverage. Same applies to Bendigo to Mildura. There is also no national roaming avaiable in that part of Victoria.
When I moved from city to country last year I found Voda the weaker of the networks in terms of coverage.

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9119 Someone from VIC thinks vodafone is 100% at 30 Dec 2010 02:08:03 PM
Takes forever to load webpages, i get hardly any 3g reception. Waste of time and money

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9106 Someone from VIC thinks vodafone is Check it out at 30 Dec 2010 01:39:31 PM
piperalderman.com.au Submit your interest in the class action

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9101 Someone from VIC thinks vodafone is Extreme fail at 30 Dec 2010 01:34:49 PM
My previous post was #9084.

I have just received an SMS from Vodafone stating:

"Vodafone Update - Ticket closed as all necessary checks has been done by Network tech detected fault at the server Site contact tech support for assistance"

By the way, that is copied exactly from my phone.

So now what? Nothing has changed. I still have a bad signal, call dropouts/breaking up, poor internet connection. All the same problems what I had before.

Did they fix the fault or just detect it? I doubt they did anything.
30 Dec 2010 02:01:42 PM: I think that means they admit there is a network problem for your issues..and let's face it, no one knows when/how/where it's going to be fixed. I guess now you have to decide what you want to do. Do you want to stay and wait for a bit, call up to complain and get some discount, or complain to get out of your contract. See 'How To Complain' section.
30 Dec 2010 02:15:44 PM: I think that means they admit there is a network problem for your issues..and let's face it, no one knows when/how/where it's going to be fixed. I guess now you have to decide what you want to do. Do you want to stay and wait for a bit, call up to complain and get some discount, or complain to get out of your contract. See 'How To Complain' section.

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9097 Someone from VIC thinks vodafone is Total Fail at 30 Dec 2010 01:25:41 PM
i live 20min from the city and i hardly get any signal, so when people try to contact me it says my phone is off or unavailable when it is not. also i work at the airport and again i constantly get hardly any signal and i have to walk to a different part of the building to recieve or make calls or messages. also i travel alot and since i have been with vodafone i cannot be contacted on my mobile whilst overseas. i had an incident where i was in japan and my family tried to contact me due to an emergency but the could not get hold of me, either by calling or messaging me. i spoke to vodafone about theses issues and they said it must be my sim card not their service so they replaced my sim card but the same problems still happen

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9096 Someone from VIC thinks vodafone is at 30 Dec 2010 01:25:19 PM
vodafone is so fucking shit
just go with telstra, even though its expensive, atleast you are getting what you ask for!

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9090 Someone from VIC thinks vodafone is Owned by Indians at 30 Dec 2010 01:13:59 PM
everytime i ring vodafone , i get some fullblown indian that cant even speak the english and they are telling me to speak clear - WTF. Get some proper english speaking employees for gods sake.
30 Dec 2010 01:15:31 PM: I totally agree with you , get some australian people working there , its not hard
30 Dec 2010 01:16:56 PM: Yep, I can only barely make out what they are saying. I constantly have to say "Sorry, what did you say?" and they repeat it over and over until I finally get it.

I speak very clearly, most people I know say that I have excellent dictation, but these indian call centres can't understand me?
30 Dec 2010 01:20:54 PM: I was on the phone with vodaphone once for 3 hours. They could not understand anything i was saying and they always randomly hang up on you!
30 Dec 2010 01:26:08 PM: tell me about it , they make out as if we are the ones who cant speak the english language. Unbelievable
30 Dec 2010 03:28:04 PM: i am full skip anglo background, an was told that i had a heavy accent an needed to speak clearly plz WTF, go munch some curry
30 Dec 2010 03:30:08 PM: And dont you love the way you have to spell things out like youre flying a plane??
thats A for apple D for dickhead "pardon m'am P for what?
OMG talk about drive a sharp object through ya head in frustration!
31 Dec 2010 07:54:17 AM: As most of the people in this post are unable to use punctuation or grammar correctly, it kind of ruins you point about the customer service operators not being able to understand your "perfect" english. They have a job to do, in some pretty crappy conditions, and all they get is shouted at by people. Remember, just like the store staff, they have no control over the company rules. I work for a telco ( it's not Vodafone ), and the more people shout at us the less we want to help you. Personaly, I don't care if people want to leave, or not pay a bill, but I will help if I am spoken to like a person. Some of you need to get off your high horse and accept that the stores and customer service reps are doing what they can, and it is not their fault. Would you want somebody stomping into your workplace and treating you like a piece of crap because of somethig you have no control over?

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9089 Someone from VIC thinks vodafone is WTF at 30 Dec 2010 01:13:40 PM
Has anyone walked past the Vodafone stores/stalls in shopping centres and seen all the people signing up with them, and just felt like walking up to them and telling them not to do it?

Why are they still signing new people up?

Why are they still taking our money... for nothing?

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9088 Someone from VIC thinks vodafone is at 30 Dec 2010 01:13:37 PM
i got a iphone 3gs last year with vodafone, ever since then i could not make calls, my internet would stuff up on 3g, i would turn 3g off and use 2g (i think?) and it would go incredibly slow. i would turn 3g on and off all the time because that would make my internet work on 3g. i had 3gb of internet for $69 a month and 600 text messages on my plan. i was getting ripped off so bad since NOTHING WORKED. i never had signal anywhere. my text messages would be so delayed, that for 2 hours i would get nothing, but then in like one second i would get about 10 in a row. it was so bad and i thought it was my iphone that was the problem. i changed to telstra on the iphone 4 and it is so much better.

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9086 Someone from VIC thinks vodafone is Very at 30 Dec 2010 01:09:47 PM
One bar in the city, nothing in the country. Recently I went to Shepparton had NO SERVICE. Other people with Telstra had full service...
31 Dec 2010 07:31:13 PM: in shepperton today with my x10 and had 3 bars

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9084 Someone from VIC thinks vodafone is Extreme fail at 30 Dec 2010 01:09:00 PM
I have been with Vodafone for 4 years. Prepaid only, but I spend about $50 - $100 a month on credit.

This problem started in September, when all of a sudden I had NO signal for a week. In order to make a phone call, or receive any SMS or Voicemails, I had to drive about 10km to a spot where I had 1 bar of signal, and even then, without moving the phone call would drop out.

Before this, I had a fairly good signal, only occasional problems. Well after trying to call Vodafone for 3 days, where they would have me on hold for half an hour and then hang up on me, I finally got through to an overseas call centre. I gave them all my details, told them my story, they said they would investigate the matter and call me back.

They have called me a few times since then to tell me that they are still investigating the matter. Now, THREE months later, I get another call from them saying that they had to upgrade something on one of their towers, and that is what was causing the problem. They asked me if I had an improved signal, I said no, half the time I have no signal, and the other half I have one or two bars of signal but the phone calls drop out, break up, and I receive SMS and voicemail sometimes hours after they were sent.

Vodafone then told me that they will give me another call in a few days to update me on their "investigation". Let me guess, they will just say exactly the same thing?

I am a casual shiftworker - on-call - and I cannot count the amount of shifts I have lost because my employer could not get in contact with me.

My fiance is also with Vodafone. He has been with them for a very long time. He unfortunately locked himself into a new contract just before these problems started. Now he is stuck with almost non-existant reception, and a poor internet connection, when he can actually connect.

I've had enough. I rely on my phone for many things, and it has been an extremely stressful time for me, ever since this started. I'm sick of Vodafone's excuses.

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9082 Someone from VIC thinks vodafone is Totally misleading at 30 Dec 2010 01:01:45 PM
Im in the city , i get no service, im at home , ive only got 1 bar. People ring me , it says my phone is off. People send me picture messages , i recieve them the next day. WTF. Ive been ripped off hard , i wasnt told about this when i signed up . I want to be compensated for this shit service

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9081 Someone from VIC thinks vodafone is MAJOR FAIL at 30 Dec 2010 01:00:52 PM
My text messages if they send will get through to the other person around an hour later and I have a lot of trouble with recpetion! and i sometimes dont recieve texts till days later! its very very fustrating
30 Dec 2010 01:08:40 PM: Yep, me too. I received an MMS from my dad 4 days later, and the next one 5 days later. And other times I don't get the SMS at all. Complete joke. Glad they weren't massively important messages, but it's the principal of the thing.
30 Dec 2010 01:10:53 PM: YES SAME HERE!
I'll get frustrated when I get no reply from a friend and when I ask why they tell me they didn't get the message and often it'll get to them days later or never.

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9077 Someone from VIC thinks vodafone is RIP OFFS at 30 Dec 2010 12:46:34 PM
Vodafone has been quite crappy to me as in the plan situation..
I get no reception, doesnt ring or receive calls, does not receive or send messages, costing too much money to look after it!! Trying to get more money out of me even though i have not gone over my plan, Go in to the store to complain or ask questions and they say there is nothing they can do about it!! I feel like i have been ripped off because i pay the bills when i hardly get reception and most of my calls or messages do not go through. :(
Melton;

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9074 Someone from VIC thinks vodafone is I'm Lara and I'm here to... at 30 Dec 2010 12:39:09 PM
Lara, girlfriend, you are too good for Voda!

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9073 Someone from VIC thinks vodafone is FAIL IS EPIC at 30 Dec 2010 12:38:39 PM
I have a mobile broadband that does not hold stable connection in my area, i have constantly been to the shop to discuss issues and over the phone with no help i keep getting advised that i need to replace the sim as it could be a faulty sim not connecting to the network or that my dongle needs to be changed. it was been changed about 4 times and yet i still face issues with connectivity. Everytime i call vodafone i am advised that there is tower or signal upgrades and ive been advised that ever since which is just what they rely on so people dont call back. My nephew worked for vodafone and advised that they always claimed to be doing 'software or signal upgrades' and they can never give a eta for it. its frustrating all i want to do is get it fixed. sad to say ombudsmen must be the answer

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9071 Someone from VIC thinks vodafone is Howzat! at 30 Dec 2010 12:37:01 PM
For the multimillion dollars spent sponsoring the cricket, why could I not get coverage in the stands of the MCG while watching the cricket??? (Serious!)

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9070 Someone from VIC thinks vodafone is The Lesser of two evils at 30 Dec 2010 12:34:03 PM
I never thought I would return to Telstra....

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