26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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7684 Someone from VIC thinks vodafone is Abysmal at 28 Dec 2010 08:14:46 PM
I have given up contacting vodafone customer support some 12 mo ago - never been able to hear any one one the phone. Do not even dare to think about contacting them over the weekend - you'd be better off talking to the hand.
Separately I needed a copy of the contract with vodafone for service that I had bought through AllPhones. they advised me to go to AllPhones and ask for a copy from the shop telling me that they do not keep copies of contracts - hogwash!
They constantly keep changing at their will, without your authorisation your prepay setup so that the balance does not expire every month or so - ralroading you into buying more credit every month.
The reception in Melbourne city - appalling dropouts are everywhere. No reception in hospitals.