26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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13003 Someone from VIC thinks vodafone is Very at 19 Jan 2011 04:45:14 PM
My phone sucks and i need a way out of my plan because i've still got something like 10 months to go

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13002 Someone from VIC thinks vodafone is Extremely at 19 Jan 2011 04:44:02 PM
There are so many problems with my mobile, i just want out of my plan, the N97 is disgraceful, I'm so sick of it.

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13000 Someone from VIC thinks vodafone is at 19 Jan 2011 04:14:15 PM
Where do you get the email address for the CEO of vodafone?
19 Jan 2011 04:23:58 PM: Not from this site. You will need to contact Vodafone and they may give it to you, or possibly google it. Whilst I do know it, the posting rules for this site prevent me from posting it.
19 Jan 2011 04:27:00 PM: How did you find it out?

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12995 Someone from VIC thinks vodafone is So fail at 19 Jan 2011 02:46:06 PM
Sick of Calls not connecting in my own house. data never covered satisfactorily and calls that do connect are rarely audible.

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12990 Someone from VIC thinks vodafone is at 19 Jan 2011 01:29:19 PM
is this for 3 customers also now that 3 has merged with vodaphone.
im finding my service worse now and 3 won't do anything about it.
19 Jan 2011 01:30:00 PM: Anything to do with Vodafone is fine!!!!
19 Jan 2011 01:33:38 PM: Do you have any tips to say to 3?
19 Jan 2011 01:42:06 PM: when does it / did it merge?
19 Jan 2011 01:44:52 PM: they already merged probably around 6 months ago they merged.
19 Jan 2011 03:29:10 PM: Three are moving customers off roaming onto Telstra to roaming onto Vodafone to save money on inter-connect costs. This is a fact, when you ring three, tell them that you know this and that they can't change their coverage and still have the contract valid

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12974 Someone from VIC thinks vodafone is Cant event Talk at 19 Jan 2011 11:13:09 AM
This is toooo much ... how can we have trust like this company who fail /drop/ not in network / limited call /..... all the time. I have problem event in the city
(Melbourne). what a service .. cant trust...


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12972 Someone from VIC thinks vodafone is Hopeless at 19 Jan 2011 10:52:18 AM
Today and yesterday I have hardly been able to make phone calls. It just drops out before I can get through. And I'm in the remote location of... the Melbourne CBD. How is this excusable?

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12968 Someone from VIC thinks vodafone is failed at 19 Jan 2011 10:10:16 AM
well the mess is it takes 4 hrs to get on then the constant dropouts while im downloading so then i need to begin again the signal is riduclous maybe for 1 hr i get 3g signal but thats rare and on my other laptop i use optus and it 100% better vodafone means lies and trick you into believin they have coverage everywhere vodafail big time

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12963 Someone from VIC thinks vodafone is No Network Coverage at 19 Jan 2011 01:13:29 AM
Every month I spend at least $250 on my bills and yet I get no coverage on my phone when I am at home.I live in the Melbourne Surburb of Burwood 3125 and as soon as I walk in the door my phone completely drops off the network.Most people who try to ring me while I am home get a message that my phone is either switched off or unavailable.I generally get voicemail mesages 5 to 6 days later.This so painful considering I have a latest mode phone in good working order.Its especially upsetting that I spend so much money for such a bad service.
19 Jan 2011 06:28:23 AM: You can be released from your contract. If vodafone refuses contact TIO or email (PERSONAL DETAILS REMOVED)
20 Jan 2011 12:00:14 PM: If your spending $250 on your bill you are on the wrong plan mate!

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12929 Someone from VIC thinks vodafone is A SUGGESTION at 18 Jan 2011 02:17:33 PM
There are many posts on this site relating to poor customer service experiences, in particular issues not being chased up by the call centre and/or calls not being returned as promised.

One way to allowing the resolution of outstanding customer service enquires to be tracked, followed up and eventually resolved would be as follows.

If a customer has an issue which cannot be satisfactorily resolved on the first call the overseas call centre must provide the customer with a reference number.

A customer should then be able to log in through 'My Vodafone' see the reference number, a precis of the issue and its current status in terms of resolution. Some other organsiations such as banks provide such a facility.

If after say for arguement 48 hours the overseas call centre has not called back and resolved the problem the customer should then be automatically entitled to ring a special Australian based call centre to enable the issue to be escalated. Calls to the Australian call centre could be filtered by requiring the customer to key in their reference number on the phone. Also NO 'Lara' involved in this call centre.

If due to the complexity of the issue the Australian call centre cannot resolve it first time the status and progress of resolution of the problem should be updated for the customer to see online through 'My Vodafone'. Certainly the Australian call centre should be taking ownership of resolving the problem and be hopefully staffed with people who actually use Vodafone and this understand it quirks.

If after a further period of time the issue is not resolved the customer can then follow other external options e.g. TIO.

Certainly there would be an incentive for Voda to keep costs down by expecting the overseas call centre to solve the problem first time. However, for the sake of serving and keeping customers through this difficult period it would certainly help if customers could fell that if their issues remained usnresolved for say 48 hours because the overseas call centre did not call them back they could have access to a local call centre with local expertise.

If long delays begin to occur in getting through to the Australain call centre (hopefully this does not happen) there is an option for the customer to email it with the requirement that the email is responded to in say 24 hours.

The above is a suggestion only, many understandably would say that access to an Australian call centre should be a first right. However, I think something needs to be done and that Voda should seriously consider something like this at this time.
18 Jan 2011 08:30:59 PM: Such a great idea... and really not that difficult for most people/companies to pull off, but I think this is way far beyond vodafones capabilities! I am sure if something like this where we could see the status of our "enquiry" or complaint would keep most of us a lot calmer and easier to deal with and in turn keep many more customers happy! Also something as simple as a text message, the same way we receive bill notifications regarding network problems eg "Vodafone wishes to advise you that we are having network upgrades in your area over the coming weeks, minimal disruption may be experienced during this period but please bear with us as this is necessary to serve you better in the future"... this would have probably kept me as a customer or at least pacified me instead of blowing up at the call centre staff after not having my resolution that was promised to happen in 5 business days, and then passing my complaint to TIO.
18 Jan 2011 08:58:34 PM: Sorry but getting a text to let you know there is issues is a bit silly...if there are issues getting texts. Great logical post from OP though. This system is basically in place in my experience. You call care, you ask for team leader, he can't fix the drama but he emails the australian dept that can and then you're fixed. Hope Vodafone listens to make it more transparent a process for everyone though.

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12915 Someone from VIC thinks vodafone is VERY at 18 Jan 2011 01:03:55 PM
The Phone Keeps Cutting Out It Wont Connecting When Wanted To Call Someone. Really Bad 3G Connection Like REALLY...

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12913 Someone from VIC thinks vodafone is Massive fail at 18 Jan 2011 12:13:27 PM
People haven't been able to text me for past three days and when I needed a confirmation text to transfer some money in netbank - of course I never received that as well. When someone calls me - and this has been the whole time I've been with Vfail - some 12 months - 9/10 times my phone doesnt even ring and it goes straight to voicemail. Anyway, I'm going to Virgin - surely they have to be better than this crap.

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12906 Someone from VIC thinks vodafone is pathetic at 18 Jan 2011 09:49:21 AM
After one month of NO SERVICE and losing alot of business due to being uncontactable and trying daily 3-4 times on hold for hours trying to speak to someone i have finally managed to be released from my contract!!! Am so happy and relieved. Apparently i have to send my handset back, they will send me a satchel. Ive had the contract for 12 months and have surely paid for half this handset. Not to mention the dollars i have lost in business due to vodafones lack of service. Does anyone know where i stand in regards to keeping the handsets?(without having to pay more money)
18 Jan 2011 03:14:59 PM: Send it back in 1000 pieces.
Or buy a cheap second hand phone off ebay and just send them that, stating that the phone you received with your contract was lost months ago.

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12904 Someone from VIC thinks vodafone is mediocre at 18 Jan 2011 08:59:52 AM
Let me count the ways ...
1. When I use my mobile, I typically have to make a number of attempts to make a call/text as the call/text is not connected/sent the first few times. This is especially bad at my home in Barwon Heads and on trains.
2. Most incoming phone calls to my mobile go through to voicemail immediately (without the phone even ringing). It wasn't until someone actually asked me (a few weeks ago) if I was with Vodafone that I realised that the problem wasn't with me or my phone, but it was the carrier.
3. When messages do go through to my voicemail, many notifications take a large amount of time to come thru. Many times I have arrived home only to have my husband ask me, "didn't you get my message?" - I eventually will get them, but in the meantime he thinks I am dippy.

The only reason I have not changed carrier is because I am on a really old scheme that only charges me for calls made - because my usage is low it only costs ~$10 per month.

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12901 Someone from VIC thinks vodafone is Worse than 3 and Pathetic at 18 Jan 2011 08:13:58 AM
was moved across from 3 to vodafone last week after being promised better mobile broadband coverage on my iphone 4...wat a MISTAKE i made!!!
the sppeds are 20 times slower than 3, the webpages never load up or always fail....my calls go through to message bnk even if i have 4 bars

VODAFONE = EPIC FAIL

Mr Ombudsman here i come!!! this network has to seriously get its act together or SHUT DOWN coz there are thousands of customers out there suffering!!!

been on hold for over an hour now to 1555 and the phone just keeps ringing!! anybody not getting through???

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12899 Someone from VIC thinks vodafone is Epic Fail at 18 Jan 2011 07:48:25 AM
I've actually used every mobile service provider and Vodafone is the worst!! As soon as I'm don't with my contract I'm out to never return! I've never had so much problems with reception and Internet connection! Including the wireless?! It doesn't make sense to me in this day an age for a mobile service provider not to be able to provide clear reception with no drop outs! What are we paying them for? Don't they want us to use out phone?! My fiance is in London at the moment and I rely on the internet connection! Vodafone need go step up their service or allow us to leave our contracts now!

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12887 Someone from VIC thinks vodafone is total at 17 Jan 2011 10:22:09 PM
todays mess.....could not access myvodafone, since clicked over to new billing cycle, cannot get any idea of usage. Finally, it works, click more details, get picture of smily kid and nothing else. Pin not working on myvodafone, eventually account LOCKED, try to unlock password as a lost password, says still locked, call. I call, go through all of the menus, get put through to the appropriate answering machine to listen to, get told they are too busy and to call back later, beep beep beep beep beep beep. not one real person spoken to, AND they hung up on me.........and i still have no way of telling what my usage is. O emailed about not being able to access my usage on the 15th, no auto response, NOTHING. though, i sent them a comment about the totally incorrect spelling of many suburbs on the message about upgrades in local areas. immediate response, LAUGHABLE

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12885 Someone from VIC thinks vodafone is v fail at 17 Jan 2011 08:39:53 PM
using wireless broadband is just a joke

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12882 Someone from VIC thinks vodafone is Lied about coverage at 17 Jan 2011 07:59:38 PM
Howdy all.

I live in Bacchus Marsh, Victoria. A small town in the eastern suburbs. I recently was looking into getting a phone plan with vodaphone and so I checked their website for phone coverage to make sure, sure enough the website said FULL 3G reception 100%. So I thought cool, but because I of this website went to get a pre-paid simcard to just check it.

Guess what, NO coverage ANYWHERE in the street I live in, let alone the house.

I feel cheated out of 2$ and pissed that I was lied too and they advertising was an absolute lie. Something should be done about this.

That is all.
19 Jan 2011 07:18:09 PM: Bacchus Marsh is in the West and is not a suburb of Melb

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12867 Someone from VIC thinks vodafone is Poor at 17 Jan 2011 06:32:43 PM
I have poor or absent reception when I do locum work at Latrobe Regional Hospital. I am on call overnight and my phone has no reception from the century inn next door.
Whenever there has been a mistake it has been painful trying to fix it. Often it takes a number of phone calls and me getting angry or wanting to speak to the supervisor to sort it out.
17 Jan 2011 07:06:18 PM: Get onto the ombudsman, get out of your contract,pay the extra and go with telstra or optus

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12866 Someone from VIC thinks vodafone is poor customer service and overcharging of a non-existant service at 17 Jan 2011 06:31:48 PM
i am constantly having to call vodafone relating to billing issues of being overcharged and paying for a non existent broadband service. i have raised these issues on a constant basis yet i still have not received word from a tech support person as i was promised. that was three weeks ago and counting. I am currently on hold trying to speak to a representative and i think it is going to longer than the three weeks i have been waiting for the callback. just putting it out there, i have been on hold for 3 hours and 40 min. this truly is a joke and the government is to blame for how corporations treat the general public. coming from Canada people have a fair say in how they are treated by corporations who just don't give a damn, but in all honesty this is my opinion Aussies are just to lazy to get off their laurels and complain. they piss and moan, yet they do nothing about it. if it wasn't for your site the majority of these people wouldn't do a darn thing. don't mean to offend anyone. the truth must be told and that is the reason the reason for poor customer service across the board with a wide variety of services through out private and government. "why complain, she'll be 'right" attitude, allow corporations to have their with you as does the government, but that is a different story.
17 Jan 2011 10:44:35 PM: They do not have a billing department, they only have a "con" section. Every month, they simply con customers like they con you and me. They are betting you will not call because they make it virtually impossible for you to complain, foreign call centre who do not understand or able to make any decisions, putting people on the line for hours on end, these are well known con tactics to slowly suck the life out of you so you give up and just pay up.
This is a very devious company we are dealing with, not surprise if indeed they turn out to be the demon in the book of revelations in the Bible.
18 Jan 2011 09:46:43 AM: Don't know about the Bible part, but I agree with you they are devious. For example not crediting payments made for excess usage when moving from paper to web billing. Removing ~2G from usage figures the day before new billing cycle, so that you think you have plenty of usage left if you check, THEN ADDING THIS BACK THE NEXT DAY. Very dishonest.

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12865 Someone from VIC thinks vodafone is exteme at 17 Jan 2011 06:31:14 PM
can any one tell me how to email the CEO of vodafone directly please, I am so frustrated by this company
17 Jan 2011 06:57:21 PM: A reply has been moderated out as we do not allow contact details to be posted here. If you wish to contact Nigel Dews you will need to do it through the Vodafone website or contact the call centre for more information.

Regards,
Vodafail Moderation Team
17 Jan 2011 07:10:06 PM: love to help you by giving you his mobile number, but unfortunately he loves a free ( even if bumpy) ride, and has a vodafail mobile. It regularly drops out and he doesnt get sms messages for days at a time. I would only be adding to your frustration.
17 Jan 2011 10:18:02 PM: A reply has been moderated out as we do not allow contact details to be posted here. If you wish to contact Nigel Dews you will need to do it through the Vodafone website or contact the call centre for more information.

Regards,
Vodafail Moderation Team
17 Jan 2011 10:19:35 PM: No more contact details of Vodafone staff please............vodafail.com.mod
17 Jan 2011 10:46:55 PM: I don't think that email is ACTUALLY the CEO's because many customers have sent their complaints there and they receive a good Australian reply that helps them get out of their contract via the TIO, or resolve their issues promptly. That email address is more like a temporary place holder for complaints to Vodafone in Australia. Nigel Dews should have his own private business email address.
17 Jan 2011 11:04:34 PM: Lol, vodafail mod 'no more contact details of Vodafone staff please'. Funny how people do contrarily otherwise. I tell you 'don't think of apples'. But after reading that what do you end up thinking about? Apples! The thought of apples has already arisen in your mind. Inception :)
18 Jan 2011 06:47:40 AM: The person who has continually posted personal details of other people and made an anti-semitic post has been blocked. Please do not post personal details, make racist remarks and continually spam this forum. Thanks
Vodafail.com mod

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12863 Someone from VIC thinks vodafone is absolute at 17 Jan 2011 06:25:42 PM
no coverage, wont let me out of my contract
17 Jan 2011 06:56:03 PM: phone TIO
17 Jan 2011 07:11:52 PM: lodge complaint online- quick and easy

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12846 Someone from VIC thinks vodafone is Extreme at 17 Jan 2011 03:41:20 PM
Every time I need to discuss billing issues (almost every month) I need to go to the TIO to speak to someone who is remotely interested in my complaint. I am shuffled between rude, arrogant, dismissive call center people who do not accurately report my calls and refuse to put me through to a supervisor (a real one that is, rather than their friend sitting next to them. they even recently told me that the TIO is irrelevant and that they would cut me off (which they did)even though I am not in arrears, I pay my bills (even when they are wrong) and now my children cannot contact me or their mother. The rudeness is beyond reasonable. I have now requested the TIO to get me released from the contract so i can get back to enjoying my life.

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12845 Someone from VIC thinks vodafone is broadband at 17 Jan 2011 03:37:42 PM
broadband service is hopeless in chadstone vic over two hours on saturdaday 15.1.00 dropped out 5 times . but this happens all the time we log on , always drops out ,have never had fast broadbanb speeds mainly bps somtines kbps always drops back to dial-up service then dropps out if you are on more than 25 minutes without dropping out extremely lucky
you send an complaint over the internet
all we have received is an computer generated response
no human has ever looked at our complaints
always received a standard genric response
vodafone refuse to accept any responsiblity for their poor service

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12843 Someone from VIC thinks vodafone is Its so hard to get in contact with anyone at 17 Jan 2011 03:17:23 PM
Ok so me and my partner are both with Vodafone ATM and we both have problems with out recption, delayed sms's, voicemails coming in like 30 min or more after they were left via person trying to contact us, problems with loading internet pages and over estimated bills, where do i stop.
My biggest concern is im 38 weeks pregnant and if i go into labour and cant get in contact with my parnter let alone anyone else (we dont use a house phone) well im kinda stuck arnt I. Not one bit happy with the service.

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12826 Someone from VIC thinks vodafone is The Great Fail at 17 Jan 2011 01:27:49 PM
Walking around the house in North Melbourne results in calls dropping with full bars. 3G network performance in North Melbourne is nothing short of atrocious.

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12822 Someone from VIC thinks vodafone is BAD INFO at 17 Jan 2011 12:58:06 PM
Its intersting that the Vodafone coverage map shows mobile coverage in the town of Bruthen, Vic even with zooming in it shows coverage in the town.

There is only Testra nextG coverage in the township from the local base station, there is no other 2G or 3G service in the town itself.

SO FIX YOUR MAP VODAFONE.

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12816 Someone from VIC thinks vodafone is 9/10 failure at 17 Jan 2011 11:41:15 AM
I looked at the coverage map 100% phone and data. In reality ~5%.
I called to complain 3.5hrs on home phone waiting, battery ran out.
Finally got through "we are currently updating your area" was the reply but with no time frame. It did get marginally better ~7%.
I was lucky I got out of my contract and returned the phones. No penalty.

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12815 Someone from VIC thinks vodafone is A JOKE! at 17 Jan 2011 11:39:54 AM
Have to try numerous times just to call one person.
Always dropping out
Signal is always 'SEARCHING'
Not to mention I can't understand anyone from '3 CARE' !!!!!

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12814 Someone from VIC thinks vodafone is truly, truly shite at 17 Jan 2011 11:33:49 AM
As a follow up note. Do not call Vodafone to enquire about your account. Apparently Vodafone are not able to look on their own system to see if they have charged you for something - i.e. usage information - only after the bill is processed is the company able to see what services they are charging you for! (by which time obviously you have seen it yourself on your bill) Useless b@st2rd5
17 Jan 2011 01:17:31 PM: RE " Vodafone are not able to look on their own system to see if they have charged you for something - i.e. usage information - only after the bill is processed is the company able to see what services they are charging you for!

Love to know what their auditors this of that.
17 Jan 2011 02:45:41 PM: correct, once the bill is generated, then they can look into your account and apply in credits if applicable
17 Jan 2011 04:31:47 PM: I'd be happy if they would simply credit payments I made on my paper bill to my web account. Monthly payments credited but NOT EXTRA PAYMENTS SUCH AS FOR EXCESS USAGE. Their system can't do something this complex. I've sorted out their pathetic networks problems by using Googles servers, and avoiding their's like the plague. For Christ sake, someone tell them that it is a reasonable expectation for your 'ISP' to provide a primary DNS server if it is listed in their software as the one to use! Using Google Chrome and Google's servers helped me a lot, thanks very much for useless accounting and customer service and technical staff Vodaf..k

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12813 Someone from VIC thinks vodafone is at 17 Jan 2011 11:22:41 AM
1 bar signal all around melbourne, snail speed 3g interent browing, just terrible

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12812 Someone from VIC thinks vodafone is very at 17 Jan 2011 11:19:46 AM
Mobile Broadband my Foot....... My Vodafail mobile schtick drops out every 5 minutes and is useless. I called Vodafail this morning, went through the 5 minutes of automated scripts and was directed to a service centre. A recorded message informed me that Vodafail are too busy to talk with me and told me to call back later then hung up on me. Priceless!!! Cheers, Genuine G- Melbourne.

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12809 Someone from VIC thinks vodafone is The pits at 17 Jan 2011 10:48:01 AM
Vodafone are heavily promoting their Cricket Australia app for iPhone. For $2.50 per match you are supposed to be able to watch live cricket. Sure, if Vodafone were capable of providing any reasonable amount of bandwidth perhaps. I was in Melbourne CBD, full reception, 3G signal set go. They took the 2.50, I got about 1.5 mins of video. Then, alas, it froze and I could not get sufficient data rates to even download the latest score, never mind stream video. When later in the day I managed to get web access again (remembering i still have full reception and a 3G signal), tha app wanted me to pay another $2.50, neglecting the fact that I had already paid. In a nut shell, Vodafone - Fail!

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12799 Someone from VIC thinks vodafone is HTC Desire HD not getting 3g at 17 Jan 2011 08:47:17 AM
Well I purchased a HTC Desire HD a couple of months ago. The phone is wicked! I know the phone was exclusive to Vodafone. Ive been with Vodafone for years now, till only a few months ago I've never had any problems. Lately I've been getting drop outs and very poor data speed. After many hours on the phone getting nowhere I had the phone unlocked. Hearing that Telstra have a great 3g signal (sick of talking to Vodafone at this point, waiting 45mins on the phone just to be cut off the line). I know nextG is not compatible with this phone, tho 3g should be. Even hours on the phone with telstra, Vodafone and HTC I still can not get 3g with Telstra. I'm only picking up a 2g signal. I am in a strong 3g area... had anyone had this problem, or know how to fix it?

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12783 Someone from VIC thinks vodafone is unacceptable fail at 16 Jan 2011 09:33:41 PM
I've been a loyal vodafone customer for 7 years starting from when I got my first phone. Vodafone were always a great option for value, I thought it was great when they brought in the Maxi cap deals too... their contract deals were good too, so I made the switch over to a contract.... but unfortunately now it's gotten to a point where paying $99 a month for mobile and $59 a month for internet (This is how loyal I am to vodafone - I have ALL my services with them) is no longer value for money because the signal is constantly cutting out and I normally end up turning off my computer in a rage or just not calling the person back (but attempting to email them later on using the dodgy internet connection that drops out again - it's a mad circle)

I've emailed Vodafone countless amounts of time about coverage issues long before I switched to a contract, and all I ever got in return was some email saying to take the battery out of my mobile and put it back in or to check the SIM card..... I gave up complaining to Vodafone years ago. And when I tried to ring up I got some person who didn't understand what I was saying, and I couldn't understand what they were saying.

So overall Vodafone has gone from a good value option to an epic circle of fails. Once my contract is up this previously loyal customer is walking.
16 Jan 2011 09:40:02 PM: You may be able to get out of your contract earlier. If you lodge a complaint with the TIO and explain all of your issues (calls dropping, poor service etc), they should be able to assist you out of your contract. Check the How To Complain link at the top of the page.

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12778 Someone from VIC thinks vodafone is bad at 16 Jan 2011 07:14:26 PM
got another problem....could not log in to my account and keep trying new temporary passwords!!! I did not forget my password of course! just can't log in and temporary passwords not working as well!! What's wrong with vodafone?
16 Jan 2011 07:20:55 PM: http://forums.whirlpool.net.au/forum-replies.cfm?t=1620441#r1

Voda faiiiiiillllll again!
17 Jan 2011 04:53:13 PM: Trying that on another tab just now. They did this routine on me a few weeks ago and now again. Of course customers records were not hacked and that is why we are doing this again. Have just entered my secret answer. Have sent me a password to my phone. Should be interesting, phone is with Virgin! I don't expect and nothing has popped up on screen either due to my router [to guard against their crappy network].

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12775 Someone from VIC thinks vodafone is terrible at 16 Jan 2011 06:57:12 PM
is this a lot by the OTHER TELCOS to make the competition FAIL.....Susan Crisp

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12774 Someone from VIC thinks vodafone is FAIL at 16 Jan 2011 06:54:59 PM
after the third sesssion of at least 3 hours EACH to 'register'my vodaphone(phone number,Password,LOGIN )so I can check accounts ,pay accounts etc my correct 'login' told me I had the wrong password and yes they would give me AOTHER ONE BECAUSE I HAD FORGOT.......NOT!!!!!!! they then said I had been deregistered.......if only it would all go AWAAAAAAAAAAAAAAAY....SUSAN CRISP
16 Jan 2011 07:04:12 PM: Contact the TIO, they can make it all go away. Check out the How To Complain link at the top of the page :)

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12771 Someone from VIC thinks vodafone is No Net, Mobile or Customer Service at 16 Jan 2011 06:27:23 PM
It has taken two weeks but finally managed to beat call drop outs and lack of call backs from "customer service reps" and have put through a request for a network investigation. Now a week long wait to see whether the contract can be scrapped and I can put the frustration behind me. I have my fingers crossed!!!

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12770 Someone from VIC thinks vodafone is bad reception at 16 Jan 2011 06:21:27 PM
signed up and was told reception was crystal clear in our area.. i DONT think so!!!!!!!!!!!! i run a business and this is ridiculous.

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12766 Someone from VIC thinks vodafone is Ok at 16 Jan 2011 06:11:10 PM
Bad

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12763 Someone from VIC thinks vodafone is at 16 Jan 2011 05:29:29 PM
Major reception issue in the Ballarat area. Despite being in a "3G Coverage" area, I have no reception and cannot make calls from my home. Often I will have 1 or 2 bars, yet cannot send SMS or make phone calls let alone internet.

I have thought about terminating my contract, but I don't foward to the messing around with call centre's it's going to involve.
16 Jan 2011 05:35:09 PM: Its easy - one phone call to the TIO and you will be called backed by a rep from vodafail who will end your contract.
16 Jan 2011 05:35:49 PM: That rep from vodafail will be an Aussie too by the way.
16 Jan 2011 05:48:53 PM: where in ballarat area?
16 Jan 2011 05:58:57 PM: Rubbish, The TIO take a week to contact you, then say if your problem isnt resolved with vodafone in 10 working days, call us back. I have had no phone service for over a month now despite being a loyal vodafone customer for 8 years and never having a problem. One month of...."im sorry we dont know what the problem is, someone will call u back" No one calls back, on hold for hours and hours every day, nothing ever resolved. Get set for a long drawn out battle to even speak to someone, let alone someone you can understand.
16 Jan 2011 06:27:15 PM: TIO for the win :)
16 Jan 2011 08:38:26 PM: when i rang the TIO, got a call 2 hours later and was out of my contract.

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12722 Someone from VIC thinks vodafone is Extreme fail at 15 Jan 2011 11:58:35 PM
I live in the south east suburbs of melbourne and can't even get reception on my iPhone with Vodafail from my bedroom. I have an iPad with a pre-paid sim with Telstra and that has full bars in the same location. Perhaps if Vodafone spent less money on advertising through cricket, Coke, F1 etc. and more money on their network coverage, there would not be the need for this website. Thanks for allowing me to vent.

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12720 Someone from VIC thinks vodafone is lolololololo.........im here arent i? at 15 Jan 2011 10:12:34 PM
constant dropouts (i use their usb prepaid modem).............and i mean withing 10 minutes, id lose connection roughly 5 times. ive already contacted TIO and the ACCC, they tried to resolve it by suggesting i go with another isp with a full refund. they missed the point. ive been using vodafone usb modem for just over a year and during this time the longest period ive received "good reception", was about an hour. sure i couldve recieved my money back, and sure i couldve gone with another isp, but thats not the point.

companies like vondafone so be BANNED from operating in australia.

btw, i live in altona north, 5 minutes from melb cbd.

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12717 Someone from VIC thinks vodafone is Complete Service Delivery Failure at 15 Jan 2011 09:40:20 PM
We moved to Point Cook recently from the CBD. Even in the CBD at times my wife and I had no service or poor call and internet performance, but it was still bearable. As it stands at the moment, at home we have no service at times, one bar most of the time, never more than two bars and then only for a couple of seconds and a very bad internet connection all the time. Mostly GPRS or EDGE connections, but at times we have poor 3G connections too, again only for a couple of seconds at a time. In my personal opinion the frequent dropping out of service, of both call signal and internet service, amounts to complete service delivery failure. Best of all, their coverage map states that we're supposed to have the same service here as in the CBD. What a crock. I won't recommend Vodafone to anyone, quite the contrary. I'm not going to stay with them either.

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12693 Someone from VIC thinks vodafone is at 15 Jan 2011 09:44:18 AM
Re Vodaphone $99 Prepaid Mobile Broadband bundle being sold by Safeway/Woolworths, in short it doesn't work. 1 out of 5 attempts to connect work, and maybe 1 out of 20 attempts to navigate to a web page work, but I can't get any further, before it fails. Each attempt takes 5, 10, even 20 minutes. When it does connect, the speed is a third of my previous dial up. In short don't buy it, and please note Safeway have a no refund policy on this item.
15 Jan 2011 11:17:52 AM: change it to the $45 dollar plan...unlimited calls, unlimited messages to any other service within Australia

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12685 Someone from VIC thinks vodafone is Unbelievably Rediculous at 15 Jan 2011 06:27:35 AM
I live in Eltham, North East Melbourne. One Month ago my service simply disappeared from my and husbands phone. All trouble shooting was tried to no avail.One month of hours and hours a day on hold, never being called back, trips to vodafone stores, no one has a clue or are able to help, no one able to cancel my contract, we will call you back..............nothing. TIO complaint response was useless, they said if its not resolved with vodafone in 10 days call us back! Im loosing business big time as calls dont even register or go to message bank! I emailed the CEO of Vodafone yesterday (PERSONAL DETAILS REMOVED) and was contacted immediately to be told we will have this problem resolved within 2 days. They bloody better, how much patience must one possess!!
15 Jan 2011 07:48:30 AM: TIO response is always like that. You lodge a complaint, then the phone company has 10 days to contact you.

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12672 Someone from VIC thinks vodafone is Super EPIC at 14 Jan 2011 09:27:04 PM
Whenever the reception switches from 3G to EDGE, the reception of the call will start to go loopy! The voices sounds like a bad cassette tape being fast forward! I have been a customer for the past 10 YEARS!!! and this has now pushed me to go with Optus. Seems like Vodafail is becoming where Telstra used to be during the Sol times...
15 Jan 2011 06:12:47 PM: whenever someone rings me all i can hear is the echo of there voice, the whole convo sounds like they are standing inside a cave or something. its really distracting and annoying!!!

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12670 Someone from VIC thinks vodafone is no reception at 14 Jan 2011 08:07:56 PM
i'm in swan hill victoria for my grandmothers funeral and i have had no reception scince 3pm 13/1/2011 but my mother and others have maximum or limited reception?! i called vodafone today and was put on hold for an hour then the opperator i spoke to messed me around for 30 minutes before hanging up on me!! any other circumstance i wouldn't care i'd go into the stor but as im busy planning and handeling things with my fmaily as i explained to the opperator who had nothing more to say than "that's too bad" i'm furious!! i need my phone to be in contact with my family in such times !!

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12660 Someone from VIC thinks vodafone is Very fail at 14 Jan 2011 06:10:01 PM
Lara has told me to "Hang in there. We'll be with you shortly." for the last half an hour.

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12639 Someone from VIC thinks vodafone is worse ever at 14 Jan 2011 03:37:35 PM
My billing cycle os from 15th to 14 th and upto now it shows i have $7.68& 255 mbps outstading as of 4.30 pm today and the bill shows I owe them $1.65
How on earth this is possible. I have problems with getting sms and people calling my no coming as a voice mail. Really have got no clue wht to do with it. Every time I call the customer service minimum waiting time is 45 mins and most of the time they r simply clueless.

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12636 Someone from VIC thinks vodafone is Losing my support quickly at 14 Jan 2011 02:49:16 PM
I am experiencing severe drop outs in the SE suburbs of Melbourne. It is not only frustrating however I use my phone for business and it is just merely unprofessional. How can vodafone improve? Please, this is no longer a joke. Thank you.
14 Jan 2011 10:13:35 PM: Dont go to too much trouble, but keep a brief log of failures, lodge complaint with tio on line (take less than 5 mins).
Get released from contract, jump in the lions den with telstra, or bear pit with optus, at least you will appear more propfessional

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12629 Someone from VIC thinks vodafone is updating call centre scripts at 14 Jan 2011 02:00:47 PM
just called 1300 650410 (12min wait) to complain about lack of coverage in my area (Melb) - I was polite to the operator and her to myself, I explained my issue - running business, no mobile coverage and she informed me that Vodafone is having trouble with its network - its being worked on (??)...so I asked if she could indicate when the network in my area specifically might get better - no idea - so I explained again how important it was for my business that I have a working mobile phone and given my contract isn't out till Aug 2011 I think I needed to get out of my existing contract....she transferred me to Technical and now I'm lost in the ether somewhere (20 additional minutes to date and counting)..
14 Jan 2011 02:24:48 PM: Go to another telco. End of story.
14 Jan 2011 04:20:07 PM: um he just said hes on a CONTRACT. der. if i could go to another telco i would be MORE then happy, but unfortunatly am not rich so cant pay out my contract, which is also til august this year.
14 Jan 2011 05:05:54 PM: When in doubt, give the TIO a shout. They should be able to get you out of your contract penalty free :)

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12627 Someone from VIC thinks vodafone is WORST at 14 Jan 2011 01:31:06 PM
I'm with three/3, live in SE Melbourne - and i don't have an bloody coverage!!!!!!!!!!!!! not even to check my account!!!!!!! far out! AND I'M ON A FRIGGIN CONTRACT!
14 Jan 2011 03:24:30 PM: Wouldn't help if you could. Their "accounting system" has been experiencing communication difficulties for MONTHS.

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12625 Someone from VIC thinks vodafone is going downhill fast following Australian restructure at 14 Jan 2011 01:23:21 PM
I was indirectly involved in the internal restructure resulting from the merger of Vodafone Australia and Hutchinson, which resulted in more than 270 Vodafone employees being made redundant across the country. The cuts started in July 2009 and progressively continued in latter parts of last 2010. These people came from all sectors and from the GM level down. There was significant changes in upper management with ex-Hutchinson management assuming many of the senior roles. It became very apparent subsequently that a different culture was being adopted particularly with regard to human resource management. Quite suddenly many of the programs that were setup to care for employees (even ex Employees) were dropped and new suggestions fell on deaf ears. Unfortunately many of the worst experiences for customers seems to have coincided also and I suspect could be traced across the similar timeline during the 2010 calendar year.
14 Jan 2011 02:31:18 PM: I believe you are absolutely right in the sense that this is one contributing factor to Vodafail.
14 Jan 2011 02:37:02 PM: you should contact wikileaks
14 Jan 2011 08:28:30 PM: As an ex VHA employee, I totally agree - after vodafone purchased back all their 'stores' and the 3 merger occured, it all started going down hill - network issues, treating loyal and dedicated employees and customers like they were completely worthless - the vodafone business plan was to become, quote 'Australia's first low cost' mobile phone provider and 'the most recommended' even offering staff an $150 Vodafone toolkit as part of a new workplace contract to try and reel in all our friends and family. They didn't give a crap that after years of service, instead of a pay rise I was being offered a pay cut on even my base salary - taking into consideration commission that was roughly $30,000 LESS than what I had been earning working for a great company called Digicall who actually CARED!. I could no longer afford to live, pay my bills, support my family but was expected to smile and sign away! They stuffed our salaries and commission, forcing many dedicated and talented people to just walk away in frustration. People like myself resigned because Vodafone sold out - it was all about reeling people in and who cares what happens next. I did care - I didn't want to continue selling a service that was substandard or lying to my customers who I had built trusting relationships with. What is happening now at Vodafone is called KARMA. You want low cost? You want to hire casuals? You want to screw people over - well what goes around comes around! Funnily enough I still run into some of my old customers that I spent hours with trying to help them resolve their issues. They all tell me they miss me and I should go back. My answer? Never. I wish I could - if it was still Digicall I would go back. Why? I loved my job. I loved my customers and I loved the people I worked with and respected the company because they respected me. And at the time Vodafone was actually a company that I was proud to say that I represented. Not anymore.
14 Jan 2011 10:26:09 PM: I cant stand vodafone but have to question the authenticity of someone claiming to have been directly involved in the restructure. Wouldnt you know it is Hutchison and not Hutchinson?
14 Jan 2011 10:27:51 PM: Common spelling mistake is common :)
21 Jan 2011 04:11:30 AM: Oh de ja vu... Sounds exactly like the ABC childcare takeovers. Treat staff like crap, company eventually folds, KARMA... When will these bright sparks (business CEOs) learn! Look after your staff and the company will automatically turn out to be great (in every way). Its not rocket science! These types of CEOs obviously dont have people skills...

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12622 Someone from VIC thinks vodafone is Reducing mobile coverage at 14 Jan 2011 01:06:49 PM
Small business mobile phone user living in outer NE suburbs of Melbourne. As a project manager I rely heavily on mobile communications to manage suppliers, clients etc. When I started my business Vodafone offered a $59 bundle plan encompassing unlimited email & internet so I signed up to the 2-year plan. While mobile coverage was never great at home (1 or 2 bars) on my Blackberry Bold, it was still sufficient to pick up SMS, Voicemail notifications etc and if I needed too I could step outside, point my head to the east and make a reasonable call. Occasionally it would still drop out, but I could live with that. 17 months later - I can no longer get any signal...nothing...not a single bar...step outside again nothing. In fact I have to travel more than2 kilometres back towards the city to pick up any signal again. What's killing me is that I don't get notified that someone has tried to call or SMS...my clients have noticed that it may take hours for me to get back to them which is not acceptable. I have 7 months left, but I can't afford to stay like this.

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12611 Someone from VIC thinks vodafone is EPIC FAILERS SINCE GOING O/S at 14 Jan 2011 12:11:04 PM
Only a coulple more weeks before I can leave Vodafail. Bring it on!

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12603 Someone from VIC thinks vodafone is PAINFUL at 14 Jan 2011 11:17:07 AM
No 3G reception ~40% of the time in Melbourne inner city. Often no reception of any kind, so no ability to make calls or receive text messages. It's so surreal standing in the middle of the CBD and getting No Service on your phone...

PLUS I've started getting the monthly bill of another Vodafone customer in addition to my own containing all of their private details, including name, address and all the calls and texts they have sent. Considering the current media reports about customer privacy I couldn't believe it!
14 Jan 2011 11:23:02 AM: Thats just pathetic. You should definitely switch telcos. Telstra is looking better everyday.
14 Jan 2011 11:51:02 AM: I would let that person know that you are receiving their bills. If I was them I would appreciate knowing

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12555 Someone from VIC thinks vodafone is Pretty Damn Fail at 14 Jan 2011 12:27:29 AM
Showing 3 bars on the table 0 bars when I select contact and click call. I'm in Sydenham 3037. Have used Virginmobile 2 years on the same spot with no such issue. Shame on u Vodafone!!!

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12553 Someone from VIC thinks vodafone is BIG FAIL at 13 Jan 2011 11:30:43 PM
I GET NO RECEPTION ANYWHERE

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12545 Someone from VIC thinks vodafone is Vodaflop at 13 Jan 2011 09:56:00 PM
I have had my doubts of Vodafone for many years, but decided last year to give them a fair go; I should have stayed with my doubts in the first place. I've had more dropouts than I did on dial-up, and more dropouts than a high school! I didn't originally WANT Vodafone internet, I wanted 3 internet but got directed to Vodaflop. As soon as my contract is out, it's goodbye to Vodaflop!

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12538 Someone from VIC thinks vodafone is immensely at 13 Jan 2011 09:10:28 PM
i am so insanely frustrated at the poor reception I get no matter where i am, whether that be at work (Melbourne CBD) or home (inner south east). The internet loads slower that a '95 Computer loaded with viruses and using dial up. Calls are okay but it usually "fails" before connecting. Grr.

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12527 Someone from VIC thinks vodafone is vodas__t at 13 Jan 2011 07:21:31 PM
Tired of being at work watching everyone browse on their phones except me.

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12526 Someone from VIC thinks vodafone is at 13 Jan 2011 07:14:30 PM
i got a good phone from voda with no network... insane

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12525 Someone from VIC thinks vodafone is very very worse at 13 Jan 2011 06:55:27 PM
I dont have a very good reception in my house for a start and i have an iphone4, which means data is a crucial part as is making and receiving calls, but vodafone fails in all the department in calls and data parts. A frnd of mine who uses optus and i, had a competion to access a webpage in iphone4 at the same time, in a full strength coverage area and alas, i failed because i used vodafail. FYI: the page never opened for a lon time until i got frustrated and closed the browser. It annoys me very much and take the fun part out of using an iphone. I was with virgin on optus network before the contract expired and they didnt had iphone4 then, so i chose vodafone, not realising the pain of many. Now, i am in one. :(

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12521 Someone from VIC thinks vodafone is FAIL at 13 Jan 2011 06:13:49 PM
My saga has lasted 2 months!! i work for the railways in melbourne and am a safety critical worker.
No coverage and no messages passed on 1 night and 3 of my crew were nearly killed by a out of hours train!!
# times after i sent back my hand set i have been told all charges have been waived, complete crap!!
just spent another 45min on hold with another promise

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12519 Someone from VIC thinks vodafone is gone..going fast at 13 Jan 2011 06:12:37 PM
Like all here=problems with my phone service so... tried to phone customer "care"and was put on hold and then was constantly cut off. After hours of trying i gave up.As our monthly bills tell us- we are paying good money for this "service"
vote with your feet people

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12508 Someone from VIC thinks vodafone is VERY FAIL at 13 Jan 2011 04:29:52 PM
i have had my iphone 3g fir 1 yr and the reception is just gettin worse i have NO RECEPTION WHAT SO EVER!!
vodaphone says its not there fault and to cancell my contract they whay $850 WTF?
its not my fault they are shit i shouldnt have to pay!!



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12507 Someone from VIC thinks vodafone is Pretty Damn Fail at 13 Jan 2011 04:13:30 PM
I hardly make call on my mobile now. $700 call credit for $69, main reason I went to Vodafone will all be saved. Only two calls I've made today dropped. Still waiting my call back from Vodafone technical department for 5 days now. Living in Sydenham area and was using Virginmobile for two years with no problem. I'm with Vodafone only for 12 days now. I want out of this damn contract.

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12506 Someone from VIC thinks vodafone is reception at 13 Jan 2011 04:00:14 PM

I live in melb, my dad lives just out of echuca, my friends live in Tongala.

The one reason I have a mobile phone is for use if a break down occurs in out of the way places.

Be warned once leaving Melb heading north you will be lucky to have coverage unless going through a township (if you are Lucky)

As a family we have travelled 3400km through deniliquin, Gunnedah to near
coffs harbour, long arduous trip, it did not help that my sister and father were with Telsra and had coverage most of the way,I got sick of NO SERVICE sign on my phone

a big no thanks to vodaphone

I want out of my contract now!!!!

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12494 Someone from VIC thinks vodafone is rubbish at 13 Jan 2011 02:53:45 PM
Dropped calls, clients that I continualy have to call back as my phone disconnects all the time. Costing us more money each time I have to call back. Cant get onto anyone at customer service. No service at all. Its a discrace.

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12493 Someone from VIC thinks vodafone is Completely at 13 Jan 2011 02:50:23 PM
I had to call vodafone 3 times and had to wait on hold for over 45 minutes each time. then the automatic system called me to send me my phone and i was on hold for over 30 minutes and it told me to call them and hung up on me. then the service is terrrible when you get ahold of them!!!

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12477 Someone from VIC thinks vodafone is Vodafone Controls the TIO at 13 Jan 2011 01:39:59 PM
Hey everyone, don't bother going to the Telecommunications Industry Ombudsman for help. The Chairman of the Board is from Vodafone. How's that for vested interests. Join the class action instead...

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12475 Someone from VIC thinks vodafone is Very Bad at 13 Jan 2011 01:32:37 PM
I've had SMS's come four hours late, a day late or not at all. This is third-world coverage not something worthy of Australia and it makes it even worse when you see how much money Vodafone splash around on advertising at major sporting events. Get your priorities right!!!

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12458 Someone from VIC thinks vodafone is More of a question at 13 Jan 2011 12:32:06 PM
Does anyone know how you go about getting vodafone to delete my personal information?
As I am no longer with vodafone I don't trust them to keep my info on their records. How can I go about getting them to delete it from their records, then checking to make sure they have done it. I have considered calling and asking but I'm sure it couldn't be that easy, could it
Any opinions would be greatly appreciated
20 Jan 2011 12:34:38 AM: From what I read on a law site, they are obligated to keep those records for quite some time after you cease to use them as a carrier.
"I have considered calling and asking " You don't have to read many posts on this website to get the idea that that would be a big exercise in futility and frustration. I think, somewhere on the facebook page, or in www.whirlpool.net.au,people have posted the CEO's email address, and claimed they have had some success.

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12437 Someone from VIC thinks vodafone is Not remotely at 13 Jan 2011 11:32:30 AM
I recently migrated from 3 after several years of flawless service to Vodafone in order to get on the infinite cap. Initially, I had next to no reception, call drop-outs and was not contactable.

However, as proposed by Vodafone, coverage in my area has improved drastically over the past 2 weeks. If this is the kind of response time Vodafone are capable of, then I can't see why more people can't just relax and let them fix the problem rather than distract the company with a storm of loaded issues and floggings.

It's not productive and it won't make your reception any better. I'd hate to be a Vodafone store employee right now. I know several and I know the authority they hold, which is next to none, and I can only imagine the hordes of emotional customers giving them grief which they've no power to fix.

I think this site encourages brutal group mentality and pack confidence that serves no purpouse but to further derail the issue and let people blow off steam.
13 Jan 2011 12:08:18 PM: Perhaps because people have been putting in these complaints for months and been getting the run around and no response. I'm glad you got your issues resolved, alot of other people hadn't and still haven't because Vodafone are giving the run around or you don't even get the chance to speak to someone before your phone drops out or you clog your land line up for hours every evening waiting for someone to take your call.
13 Jan 2011 12:17:19 PM: good for you but i havnt had coverage for nearly 6 months and have a laundry list of other problems.

I have problems with the staff as they are clearly VERY untrained. i have been given wrong information a couple of times now and one of those cost me $250. then they act like they cant do anything when u tell them ur problems. they seem to know ALOT when u are signing a new contract but once uve dotted the ink at the end they turn into bumbling idiot who have no clue and no authority and no information. too bad they dont tell u this BEFORE u sign
13 Jan 2011 12:31:17 PM: It's thanks to sites such as Vodafail.com that Organisations have some degree of accountability and also acts as an avenue for users to know they are not alone.

I note you have not given a length of time that the reception was poor in your area however you have indicated an improvement over the last 2 weeks, it could be thanks to Vodafail!!!

I also somewhat resent your assertions of a storm of loaded issues and floggings, the posts are from people who are genuinely fed up with the constant untruths, lack of customer service and an extremely poor overall mobile/internet experience.

Given that 1555 is next to useless, facebook is more concerned with games and competitions, e mail is sometimes up most of the time down and all of the time never responded to, what else are emotional customers supposed to do???

The shop staff are the shop window of the company and the most accessible!!!

Finally just how does this site encourage brutal group mentality and pack confidence????

I would really like to know how you came to that conclusion!
13 Jan 2011 08:17:25 PM: I can't tell you how much I appreciate the original post written here. I come on this site to understand why I get abused all day and how I can best help and empathise with the customers that come into our Vodafone store at their wit's end, absolutely frustrated and exasperated. There's not a lot I can do except direct my customers to the correct avenues to solve their problems, which is, unfortunately, Customer Care, because we literally do not have access in our systems to cancel or credit an account in store. In store, we have limited power and control over the issues presented to us. We can attempt to call Customer Care on our customer's behalf, but because they are our colleagues and all our calls are flagged via our dealer codes etc, we are unable to push them as much as our customers can, to get the desired outcome. I became an employee before the network problems started, it's not my fault, nor the fault of my coworkers, that there is an issue with a customer's handset or connection etc, we do our best to rectify the problem in a timely matter but it is exceptionally difficult to sympathise with someone who belittles us or abuses us. We all (as employees) understand your frustration, because the majority of us are customers as well and when customers come into the store and raise their voice or threaten us or say degrading or abusive things towards us it makes me wonder, no matter how frustrated a person is, how they can forget that we are humans too.
14 Jan 2011 06:18:15 AM: @ 13 Jan 2011 10:17:25 PM What a nice and sensible post you have made.

It appears to me that you are a caring person committed to Customer Care and also to the well being of your fellow workers trying to help customers under difficult circumstances.

You should go far in the Corporate World, my friend, just try not to do it with the Vodafone shower!!!!

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12434 Someone from VIC thinks vodafone is TERRIBLE at 13 Jan 2011 11:19:58 AM
I've been a vodafone custormer for over 10 years now and I have found there service slipping everyday. If you call up you are put onto Lara who doesn't understand what you need and then you are put onto a Indian working in a call centre who isn't much more help. If you go into the branch they say the same thing. All they can do is call India and have the same discussion with them you would have at home. I'm on a $79 plan and for some reason keep on getting $110 bills. Everytime I call them they try and tell me I have gone over my cap which is near impossible. I have currently just signed a new contract with them and have absolutaly no help from them. My Nokia N8 started playing up so I took it to Vodafone and they told me to contact Nokia as it wasn't there problem even though I am paying them insurance on the phone. I would have left Vodafone is someone could point me in the dirrection of a better provider but that doesn't seem possible as Optus is just as bad. telstra rip you off and lets not even say anything about Virgin.
13 Jan 2011 12:12:10 PM: Virgin mobile has the best customer service out of all tele com
13 Jan 2011 03:25:27 PM: Vodafone is doing all they can to fix their problems, by the end of the year their problems should be fixed and as for ur personal issues regarding the nokia I suggest you ask to speak to the manager next time instead of just a worker.
13 Jan 2011 04:00:14 PM: Vodafone improving ROFL - Laura has never understood English but does have a lovelly accent, they spent so much money to develop her no one want to take teh can for getting rid of her, at least you now have the option to pust buttons again. If Vodafone were improving there wouldnt be 11,000 issues logged onto this site.... I think you may be a VF employee

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12409 Someone from VIC thinks vodafone is 10 out of 10 at 13 Jan 2011 07:52:18 AM
I have a new sony xperia and at home in melbourne cbd the reception drops from one or two bars to nothing consistently, also i go to Eildon which is 130km outside Melbourne and very rarely get reception there too, i think it depends on what way the wind blows.. It is pathetic, i wasnt aware of this when i signed my contract..

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12406 Someone from VIC thinks vodafone is service poor at 13 Jan 2011 07:38:44 AM
sign up with vodafone on 12/12/10 and have had nothing but poor reception and 3g network and miss text messages and friend have said they have try to ring but it said phone off or no service,went to werribee in Melbourne Victoria and had no service which for this day and age is just not on.have been on the phone to vodafone more than 6+ time and are tired of waiting and been on hold.l just about had enough and if they can not give me service i hope they will release me from my contract.
p.s even in oakleigh east

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12402 Someone from VIC thinks vodafone is total fail at 13 Jan 2011 05:31:14 AM
phone sends up to 4 x the one message, also does not receive texts at the right times. I can receive 4 texts at once from all different people, this should not happen

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12401 Someone from VIC thinks vodafone is Cannpt desccribe at 13 Jan 2011 05:11:57 AM
Hi all,

I managed after around 3 months to upgrade to an iphone 4. I received it yesterday with the new U-SIM to be used in these new device.

At 18h45, I started the phone number transfer. As per the instructions provided by Vodafone with the phone I activated the new Sim card, at least I thought I had. I followed the instructions that were prompted to me over the phone (1555). Everything went well, after 5 minutes I was told that it would take around one hour to get the new phone in operation with my current number.

Around 21h00 yestrday, my 'old phone' was still receiving a vodafone signal while the new was still displaying 'No Service'.

This morning, I check again, I have no coverage on both phones. I don't even know how to contact them without any operational phone!

Today, I have to drive 4 hours return to country victoria for work from melbourne and I will not have any phones. Well, thinking about it, I guess even with a signal in Melbourne CBD, I may quite rapidly loose it... Thanks Vodafail!

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12386 Someone from VIC thinks vodafone is BAH! at 12 Jan 2011 09:35:19 PM
my phone reception cut out whilst talking to a CSR about my level 2 TIO complaint....
13 Jan 2011 07:24:18 AM: my phone has no coverage and I'm on level 40 in the CBD of Sydney. How can that be even possible?

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12383 Someone from VIC thinks vodafone is Poor at 12 Jan 2011 09:18:53 PM
Forgot to add to previous post - phone often doesn't ring and this happens with both phones not just one - messages go to voice mail which then cost heaps to check on prepaid. Also, messages can take some time to come through.

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12381 Someone from VIC thinks vodafone is Poor at 12 Jan 2011 09:14:04 PM
Poor coverage anywhere but in major towns/cities. Recent trip along Great Ocean Road absolutely no coverage between Apollo Bay and Warnambool. Even in Warnambool you needed to be right in the centre of town, no coverage on outskirts of Warnambool(10 mins from the centre if that). Calls dropped out at Logan's Beach watching the whales(not exactly out of town!). Poor coverage inner city Melbourne - calls drop out or don't connect at all if on the lower level of larger buildings eg basement floor of Myer, Target, Big W etc. Driving to Queensland a few years ago through NSW via the Newell HWY absolutely no coverage unless in a town - bad luck if the car breaks down or there is an emergency. It was quite ironic driving past the saellite dish in Parkes, they can communicate to space out there but you couldn't get any Vodafone coverage! We've only remained with Vodafone as their prepaid is cheap compared to other providers and our mobiles are not used for making social calls. I suppose you get what you pay for!!!

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12347 Someone from VIC thinks vodafone is Very fail at 12 Jan 2011 07:10:25 PM
Signed up in august last year online with an iPhone 4 deal. Got the phone in two weeks so I thought things were looking promising. Called to port my number over was told it should take upto 24 hours. No word of a lie it took 3 weeks and around 10 angry calls with a minimum hold time of an hour to get it done. Finally had it ported but it wasnt done properly and my voicemail hadnt been transferred. So two weeks later and another 5 calls it finally worked properly.
Thy failed to alert me that I was close to exceeding my data cap. So $350 later I learnt to track it myself.
I live 30 kms out of melbourne and only had one bar of reception. With constant call drop out rates and 3G not working.
Jan this year I looked at my bill and realized that I'm not paying for my insurance i asked for. Had to call and get it enabled. Wonder what would have happened if I went to make a claim

I constantly have to reset my network settings just to get 3G working


So I found this website and Tried what the said about getting out of my contract. After about 2 weeks of a few angry email I got the to agree to cancel my contract free of charge and hand in
My phone. Went to jbhifi today and got a telstra next g iPhone 4 on a $50 cap and even got an extra 3 gig for $30 a month. Telstra had my number ported and working before I even left the store. 3G runs Sooooooo much faster and reception is soo much better.

Thanks vodafail for the knowledge of how to get out of my contract free of charge. I am very happy my telstra

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12346 Someone from VIC thinks vodafone is Ultravodafail at 12 Jan 2011 06:47:34 PM
Excessive charges for international data roaming

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12345 Someone from VIC thinks vodafone is Dreadful on all accounts at 12 Jan 2011 06:47:07 PM
I am almoast ashamed to admit I have put up with this comapny since 1995, having said that they changed their data base about 8-10 years ago and have me registered from then only, however i have bills that will date back under my old comapny. I have notice a sharp decline in their services over the past 30 months approx where I now encounter poor service, offshore at that, no apologies, no recognition of length of loyalty to the carrier, poor service in local suburbs, dandenong road between Glenferrie and Orrong, Monash freeway Endevour hills section and again Pakenham Bipass, I travel these roads twice a day 5 days a week, as do tens of thousands of others comuters. The latest gaff if from my home where service shuts off for up to 2 hours at time. The phone aquired visa vodaphone arrived to my desk, 3 times faulty and they would not let me change phone type, this was very aggitating as again my loyalty to this carrier and high cll plan meant very little. I know longer have any faith and upon completion of my plan will leave Vodaphone, possibly they are owned by one of the big 4 banks as they have similar behavior issues towards customer care. Kind regards consistently disgruntled.

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12337 Someone from VIC thinks vodafone is MAJOR FAIL!! at 12 Jan 2011 05:50:20 PM
no probs signing a contract ...
god help u trying to cancel it.
was on hold for an hour and a half in which time i had a shower, blow dried my hair and heard lara tellin me the wait coz it won't be too much longer.
finally got thru to a rep who i requested compensation from for calling a 1300 # from an Optus number on top of wanting to cancel my contract.
he advised me he would transfer me to the right department - a department which informed me via an automated msg tht it was closed over the christmas and new years holidays.
went to a store after that and was informed by a rep that you can only cancel via customer service.
spent another hour on hold in store.
gave up and told the rep i had enough i couldnt wait any longer.
the rep actually OFFERED to do it for me .. i was hesitant but i thought hey he's offered .. all i asked was for a callback if he couldnt ...
2 weeks later and nothing.
this is the worst experience!!! dont understand how a compant can get away with this!!!!
12 Jan 2011 05:56:38 PM: Hi Ho, Hi Ho, its off to the TIO you should GO. With a click of a link, at the top of the page, Hi Ho, Hi Ho, Hi Ho.
13 Jan 2011 12:16:37 PM: I called twice, 2st time, 2 hours and 15 mins no one picked up and I gave up then 2nd time 45 mins and no one pick up, I gave up again, strict to their website and complaint and request them to cancel my service demanding a email confirmation of the last day of the service. That still took them 10 days to come back to me but at least I am out of Voda!! Now I got a phone with 3 and soon or later will become as bad as Voda since Voda owns 3 now. Good luck to you

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12330 Someone from VIC thinks vodafone is Disgusting at 12 Jan 2011 05:09:41 PM
Have been trying to get through and actually speak to someone other than "Lara" for near on 2 hours now.

First call i was on hold for 45 mins before the call just dropped out, tried to call several times over the next 20 mins each time after getting past LARA it would ring and give me the message that they were having technical difficulties and to call back,

Still on hold 55 mins and counting and still havent spoken to anyone at vodafone.

So lucky i only have mobile internet with vodafone, and even happier that i only have a few months left on my contract. Dont know how a company that treats its customers so attrociously can still be in business!

Disgusting Vodafone, absolutely disgusting
13 Jan 2011 12:18:42 PM: My advice is you should cancel the contract as soon as you can

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12326 Someone from VIC thinks vodafone is vodaphone is crap at 12 Jan 2011 04:56:03 PM
the worse carrier ever.

why the hell do you people pay for CRAP. optus,vodaphone,3... srs guys telstra is going gold with the floods thanks to the next g network..

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12323 Someone from VIC thinks vodafone is Call dropping out at 12 Jan 2011 04:49:12 PM
Omg all the time my bf call me from his voda number the call gose blank or just drop out what is it go with voda

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12313 Someone from VIC thinks vodafone is Appauling at 12 Jan 2011 04:22:01 PM
I had two services with Vodafone. One private, and the other paid for by my employer.

Whilst on holidays, I had misplaced my private phone and needed the calls diverted to my work number so I can receive calls from both services. Well lets just say there is about 5.5 hours of my life I am never going to get back.

* 1st call. Got through to someone in god knows where and explained what I wanted. Was told that it was done and would kick in within 10 minutes. Rang my private service as a test 3 hours later, and went to voicemail.
* Tried again several times over two days, and still no good.
* Rang Vodafone Customer Service and was on hold for 1 hour and 20 minutes. Noone answered. When I finally thought I was going to get through, got a voice prompt from the ever so "charming" Lara, that there was a problem and cannot continue. I was cut off
* Repeat previous point x4 times in two days
* Went to Vodafone shop in Sydney, and explained what I was after and what I had done so far. They rang the same number I did, and I was left standing there for over an hour. Gave up an hour later
* Became incredibly frustrated, gave up and ported service to another provider.

You suck Vodafone. Completely over your complete lack of service and competence (both in your people and your technology). Some other provider is now getting my money.
13 Jan 2011 07:20:52 PM: this one I feel for. This is a lack of knowledge of old school stuff like diverting. We don't talk about it much these days. I call it technology lost. I wish you'd talked to me. You can actually set this up yourself at vodafone.com.au just register and go to detailed diverting. When my wife or I are on a call and another call comes in the calls are diverted to the other's phone. You can adjust heaps of other stuff on your account too!

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12288 Someone from VIC thinks vodafone is Rubbish! at 12 Jan 2011 03:23:19 PM
Just had to pick my mum up from the city. She is from overseas so I got her a prepay vodafone mobile to use while she is here, as I am on Vodafone. I told her I would call her once I get to the city to meet her! After trying for over an hour and continually getting "network busy", "connection error", "number busy" (even though it wasnt) I finally got through, which left me in rush hour traffic on our way home....thanks to vodafone! Im so pissed off with them that I am actually gonna stand on my phone and get rid of it! Im done with vodafone, absolutely rubbish!
12 Jan 2011 03:29:42 PM: Post pics of you squashing standing on your phone :p

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12281 Someone from VIC thinks vodafone is poor :(( at 12 Jan 2011 02:48:51 PM

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12274 Someone from VIC thinks vodafone is at 12 Jan 2011 02:05:03 PM
i have not been able to get reception for HTC legend at all at home for thwe whole time i've had the phone. It drops out in the street, has no ability to refresh without crashing. On the Hume Highway it is not available for long stretches between sydney and Melbourne.
The bills come to me late and I get charged for this. I am still on the complaint line (phone) which has already taken 40minutes for a service provider.
12 Jan 2011 02:35:50 PM: Hmmmmmm..............good luck with 1555.

Be assertive not aggressive (always works for me) if all fails check out the How To Complain tab at the top of the page, suggest TIO.

Let us know how you get on!!!

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12268 Someone from VIC thinks vodafone is extreamly fail at 12 Jan 2011 01:45:24 PM
i have constant call drop outs no coverage internet drops in and out and cant make emergency calls unless in full ocverage areas

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12257 Someone from VIC thinks vodafone is Constantly frustrating at 12 Jan 2011 12:57:45 PM
I have wireless broadband internet.I am lucky to be able to get online for more than 5 minutes at a time most days and this only after trying to connect numerous times. The internet does connect, but doesn't display a web page. Also drops out multiple times during any connection session, requiring re-connecting and sometimes even re-booting the computer.

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12255 Someone from VIC thinks vodafone is Useless at 12 Jan 2011 12:50:52 PM
I am trying to simply access my account online. Due to the recent media saga they have blocked me. They provide a number to call to unblock the problem -however every time I call it, as soon as I am ready to be transferred to a person to talk to, it says there has been a techinical problem and I will need to phone back. They then hang up on you! I tried again twice. I am very busy at work and don't have time for this rubbish!
My plan runs out in 1-2 months (I was simply trying to find out when this date is exactly) and I will have NO HESITATATION to leave vodafone for good. And I will NEVER go back! VODAFAIL indeed....

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12247 Someone from VIC thinks vodafone is total at 12 Jan 2011 12:21:41 PM
cant send sms to 1512 to find out my a/c use and calling 1555 from landline tells me i cantn make the call .....how to find out usage? NZityrin scck
12 Jan 2011 12:40:33 PM: 1512 gives very basic information for mobiles...........
12 Jan 2011 04:08:13 PM: You can also call 1512 aswell as txt to get your account balance.
Vodafone customer care from a landline is; 1300 350 410

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