26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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7279 Someone from VIC thinks vodafone is N/A at 28 Dec 2010 06:00:26 PM
To all of the Vodafone customers who are suffering at present from failures with service, reception and lack of customer service. .
As a Vodafone employee we feel your pain too, because we are the people that get abused, harassed, threatened, spat at and so forth for something that we have no control over. It must be made clear that there has been a massive merger between two companies to produce one. There will always be some type of teething problems with such an enormous merge. We try our best day in and day out to provided the best customer service we can, though it is not appreciated that we need a website to create more issues for customers and employees and can cause harm for all affected. (we have Wikileaks for that) Are the comments being left on this site sensible and ethical?? not likely, do most of the consumers know what it takes to run a telecommunication network?? not likely, do most of the consumers posting comments on this site give them the right to abuse employees?? It seems that if everyone had there brand new Iphone 4 and could make a call from 1000 feet underground then there wouldn't be these ridiculous comments being made on how to scam your way out of a contract from "experienced people" in the industry or childish comments of how a company is trying to scam each and everyone of you for everything that you are worth. Vodafone has been around for over 25 years and will be around for many more years to come, grow up and realize that technology will always have issues!!
28 Dec 2010 06:07:00 PM: Ethics? Yo have the gall to talk about ethics? I think Tha ACCC should review your ethics. I spit at you and all you r highly paid colleagues who just don't appear to give a fuck about what you represent!. You are a disgusting piece of SHIT.
28 Dec 2010 06:10:33 PM: Ethics? Yo have the gall to talk about ethics? I think Tha ACCC should review your ethics. I spit at you and all you r highly paid colleagues who just don't appear to give a fuck about what you represent!. You are a disgusting piece of SHIT.
28 Dec 2010 06:13:49 PM: reply to the 7:00PM post....
Dude listen to urself.... how do you expect people to respect you when you talk like that!
im with the employees not to care about people that talk like you mate ;)
28 Dec 2010 06:16:49 PM: Hahaha I too work for Vodafone and if you ever came into my store id have security throw your bogan ass out
28 Dec 2010 06:18:03 PM: yeah teething problems amd meanwhilt it's costing us ,the customers in the hip pocket while vodafone sort out it's "teething problems".
28 Dec 2010 06:20:13 PM: I stand corrected. idiotic and unethical in your reply just goes to show the type of people we need to deal with!! I am sure this site will be down soon :)
28 Dec 2010 06:23:32 PM: its crazy how rude some of these people are... plus many posts are regarding handset problems.... DUDE VODAFONE DOESN'T MAKE THE PHONES!
2 Jan 2011 02:19:47 PM: vodafone and threes merger has nothing to do with coverage. IF you paid attention in training for when the vodafone and three merger happened it wouldn't affect the coverage. three is still in contract with telstra and they still roam.