26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
66%
Share on facebook
7608 Someone from VIC thinks vodafone is at 28 Dec 2010 07:32:15 PM
28 Dec 2010 07:36:09 PM: How long can one be nice
28 Dec 2010 07:38:30 PM: Especially when no one is listening only charging $$
28 Dec 2010 07:41:25 PM: We understand everyone's frustrations but we should all try to remember that the individual employee in retail stores can only do so much, through no fault of their own. To the original poster, we have the same concerns as well, which is why we have put up the forum rules and we are just swamped with moderating this site at the moment. People commenting on twitter however are beyond our control. We appreciate your understanding as well. - Vodafail Team
28 Dec 2010 07:42:50 PM: They might be putting a lot of money in to fix it but how much is it costing the brand, the customers and how long will it take? Clearly Vodafone failed to anticipate the demands 3g would place on the network and it is now well behind. Not exactly the best time to be advertising ever more generous download limits and pricing. Fix the problems first before you encourage more customers who will simply become disgruntled and angry.
28 Dec 2010 07:45:57 PM: Vodafone should shut it's stores until it can provide service
28 Dec 2010 07:48:15 PM: You really think thats a solution ahahah
How would shutting the stores help dude??
28 Dec 2010 07:51:44 PM: So you know there is a problem! That is why this blog exists, because Voda and its some of its staff are knowingly selling a product that has issues (your words). If I did that in my industry, people would die! Potential trade practise issue?? Hmmm. Pumping a lot of money in to fix a problem? What problem is that pray tell.
28 Dec 2010 07:56:29 PM: this post is 100 percent correct
28 Dec 2010 08:09:22 PM: in reply to post 09:51:44 PM:
Yeah there is a drop out problem... its there with all companies... and yeah i agree thats why the blog exists but my point is be respectful about what you say unlike the comment i copied in the original post.
And no its not the case of knowingly selling a product with issues,,, many customers do face this problem but on the other hand many dont... the network does get overloaded at certain times... but its a problem that it is being worked on...
28 Dec 2010 08:12:20 PM: People may have died already, using vodafone to call emergency services
28 Dec 2010 08:27:57 PM: Obviously there is a problem & obviously Vodaphone is now going into damage control. Vodaphone are probably even spending some money on it - NOW. I wonder though, is Vodaphone spending anywhere near the amount of money that it has recieved from customers on monthly plans (that have had to continue paying their bills)for a service that either doesn't work, or is so unreliable that it is just a complete rip off.
28 Dec 2010 08:28:28 PM: In reply to the original post - first vodafone decided that t can screw up its clients, next thing they ask to have mercy and be patient and respectful. The attitude that vodafone is having from the clients is the reflection of their frustration and anger - instead of begging to be civilized - you'd better keep your mouth shut, roll the sleeves up and show that you can make things better. Do not bring up the rubbish about your resellers - they sell your service the way you portray it and the way you want it to be portrayed - it is essentially vodafone who put the resellers in this situation - if vodafone cares - they should pull the finger out of their backdoor and treat the clients and partners with respect and fix the hangups...
28 Dec 2010 08:30:33 PM: Obviously there is a problem & obviously Vodaphone is now going into damage control. Vodaphone are probably even spending some money on it - NOW. I wonder though, is Vodaphone spending anywhere near the amount of money that it has recieved from customers on monthly plans (that have had to continue paying their bills)for a service that either doesn't work, or is so unreliable that it is just a complete rip off.
28 Dec 2010 09:04:42 PM: vodafone just spend too much of their time and money on promoting themselves. they need to start looking after the customers they have before they lose everyone.
28 Dec 2010 09:14:45 PM: Besides, people are generally reflecting those comments at the Company.. Not the individuals. It's not until those individuals show the same level of disconcern and rudeness that it will be returned by your customer - after all a customer selects one service provider over another for a reason. They're not gonna start hating on the company unless the company pisses them off.