26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


Topics
0%
Share on facebook
17935 Someone from VIC thinks vodafone is fail at 13 May 2011 11:06:49 AM
In the Melbourne cbd it started raining and my phone did not gave a signal for 2 hours. I wonder what I'm paying for. This is a common occurrence. I'm going to ring them now and ask them what the go is. Do not go with Vodafone, what's the point of having 'infinite calls' if you can't use them. Please do not use Vodafone, it will anger you and they will steal your money. I have one more year in my contract then bye bye Vodafail. 3 g does not even work.

100%
Share on facebook
17932 Someone from VIC thinks vodafone is Reception. Bills. Customer Service. at 12 May 2011 07:36:42 PM
I have a remaining 6 months on my contract and i simply have had enough of vodafone. How can i get out of the contract without paying it out? Can i sight the recent "privacy issues" over Christmas?
12 May 2011 11:22:54 PM: The privacy issues were pretty much debunked as being blown out of proportion by the media. You'd be better sighting coverage issues.
16 May 2011 02:42:50 PM: thanks

0%
Share on facebook
17928 Someone from VIC thinks vodafone is Very at 12 May 2011 05:30:58 PM
call drops out on the freeways.
don't even have connection when I am at home.

0%
Share on facebook
17926 Someone from VIC thinks vodafone is totally at 12 May 2011 05:12:30 PM
my mobile just drops out in the middle of calls it's like this I am going to change dealers

0%
Share on facebook
17907 Someone from VIC thinks vodafone is at 11 May 2011 11:00:44 PM
12 May 2011 01:17:27 AM: http://www.vodafail.com/single.php?p=17570

I would report this to the TIO

16 May 2011 03:47:07 PM: I have put in a report with my bank - they're going to straight to vodafone to claim it back. I only signed up with them in April too.
18 May 2011 09:53:12 AM: Same thing happened to me, stop your direct debit and contact the TIO, I got my money back ;)
26 May 2011 11:15:47 AM: OMG!! i have exactly the same issue as above

thank you for this info as i contacted TIO and they are looking into it. fingers crossed
27 May 2011 12:48:48 PM: I believe it is a cc fraud.. Seen a few people report $149 taken out of there accounts recently and they are not even a customer of Vodafone. I would say that an online site has become vulnerable and hackers have come across your cc details. And with being such a low amount saying its from Vodafone.Most people will just take it on the chin.
Best Solution: Call bank report it and cancel that card, get a new one.. Easy
29 May 2011 09:13:13 PM: I've discovered the same problem and I'm not a vodafone client nor have I ever had an account.
2 Jun 2011 08:48:54 PM: me too
7 Jun 2011 05:23:02 PM: THIS IS FUCKING BULLSHIT. THE SAME THING HAPPENED TO ME. i WAS IN THE SHOWER AND AT 21:02 ON 1ST JUNE i RECEIVED A TXT FROM MY BANK STATING THAT A TRANSACTION WENT OFF. I PHONED MY BANK STRAIGHT AWAY AND INFORMED THEM. I HAVE NOW OPENED A FRAUDALENT CASE AGAINST VODAFONE IN TULLAMARINE AS A AMOUNT OF $447.00 WAS CHARGED TO MY ACCOUNT. I NEVER HAD A CONTRACT PHONE IN MY LIFE AND AM A PAY AS YOU GO CUSTOMER. SOMEONE SHOULD REALLY STOP THESE THIEF'S AS THEY CANNOT TAKE MONEY FROM ANY ACCOUNT LEFT RIGHT AND CENTRE FOR NO REASON. I HAVE ALSO TAKEN THIS UP WITH THE TIO AND INFORMED THEM.
8 Jun 2011 07:31:56 PM: I am not a vodafone customer but had 5x$149 charged to my cc. My cc issuer has stated it is not Vodafone, but a credit card scam.
3 Jul 2011 08:32:12 AM: i have also been scammed for 5 x $149 transactions from vodafone Tullamarine and i dont even use a Vodafone product or have been to melbourne when the transactions took place this type of shit pisses me off, not to mention the inconveniance of waiting for new cards to arrive.Kind regards the two headed tasmanian.

0%
Share on facebook
17898 Someone from VIC thinks vodafone is DATA DROPOUTS at 11 May 2011 03:48:59 PM
SINCE PURCHASING A MODEM OFF CRAZY JOHN 2 WEEKS AGO,FOR PREPAID, BEING VODAFONE.SINCE USING IT ITS CONTINUALY DROPPING OUT & THE KBPS ARE UP AND DOWN LIKE A YO-YO, TERRIBLE & IT IS USING UP TWICE AS MUCH TIME TO DO MY WORK.HOW CAN WE GET THIS PROBLEM RECTIFIED? AND WHEN CAN IT BE FIXED? WHATS YOUR LATEST NEWS FROM VODAFONE? THANKS, SCOTT

0%
Share on facebook
17896 Someone from VIC thinks vodafone is RECEPTION NO EXISTENT at 11 May 2011 02:39:27 PM
i am with 3, and since vodafone took over, i have between none and 1 bar whilst sitting at my desk in the northern suburbs of melbourne!!! i lose all service going past craigieburn, and again when i get to beveridge on the hume highway. during this time of no service i pass 3 mobile phone towers!! i am sick of looking at my mobile an iphone, to see no service or one bar, and having to walk around my office to get reception.
this was not an issue before vodafone took 3.......
11 May 2011 04:24:16 PM: I was with Voda and was forced by them to move to 3, which would apparently give me better service. After 3 months they finally admitted they could not help me, let me out of the contract and I gave the phone back. I didnt pay a bill in that time because I couldnt use the service...but it didnt help because I couldnt use the phone anyway. Like giving me a new car to drive around but keeping the keys. No point! Press on with them, insist you dont pay anything and keep asking each time to get out. They eventually give in.

87%
Share on facebook
17884 Someone from VIC thinks vodafone is unreliable at 11 May 2011 02:21:26 AM
Data services not working. Mobile network status is stuck at 'turning on.'

0%
Share on facebook
17879 Someone from VIC thinks vodafone is 3G dropouts at 10 May 2011 07:55:46 PM
My pocket wifi disconnects from 3G constantly and is slow

0%
Share on facebook
17875 Someone from VIC thinks vodafone is High Fail at 10 May 2011 01:43:43 PM
I was a happy 3 pre-paid customer, and even though some areas had poor reception, at least it worked well most places I needed it (work and home without roaming on). Since the vodafone merger, it has become incredibly unreliable and does not work at home or at work - with or without roaming. Shocking how it could go downhill so quickly. Switched to an alternate pre-paid vendor. (Never trusted post-paid since I was with One-Tel)

0%
Share on facebook
17860 Someone from VIC thinks vodafone is Voda -GONE at 9 May 2011 03:26:43 PM
I have been with Vodafone for at least 6 years! Up until mid June last year coverage/calls/sms were all fine... Particularly over the last 6 months I have had consistent problems with delayed sms, calls dropping out, broadband coverage both on phone and computer were horrendous. Whilst not on contract I persisted because it was easier however the frustration at paying for a service Im not getting really pisses me off. I swapped to OPTUS today! I can make calls, load pages almost instantly and send and receive sms without any problems.. Enough is enough Good bye vodaFAIL

0%
Share on facebook
17857 Someone from VIC thinks vodafone is Extreme fail at 9 May 2011 12:21:09 PM
Texts not being received by people I've sent them to.
I've received texts that have been incomplete hours late.
Calls always dropping out. outside/inside no matter.
Bad customer service when calling up.

0%
Share on facebook
17852 Someone from VIC thinks vodafone is Crap crap crap!!!! at 9 May 2011 11:24:44 AM
I cant send or recieve any picture messages! Reception is always bad and i get voicemail hours after a person has left a message. Very bad for my buisness!
Only 500mb of data when it was clearly advertised as 1gb but they get away with it because i get 500mb of navigation. I dont need it i have a navman in my car!!!! You would think the salesman would have told me. Doing my best to get out of my contract. Vodafone sux!
9 May 2011 11:31:53 AM: It was been 500mb of data for the past 4 - 5 weeks

0%
Share on facebook
17849 Someone from VIC thinks vodafone is very at 9 May 2011 09:46:17 AM
3G internet is Sooooooooo slow on vodafone! I'ts like dial-up!

0%
Share on facebook
17845 Someone from VIC thinks vodafone is Super Fail at 8 May 2011 06:32:35 PM
I have come back from overseas and had my service reinstated - however I have moved from Melbourne inner city to approximately an hour out, and now receive no service at ALL, despite being assured that it is covered. I have been told to switch my 3G to 2G - to no success. I have been spending time in Daylesford, Kyneton, Mornington, and Rye to NO SUCCESSS! Help! Anybody got any solutions?
8 May 2011 07:13:12 PM: Telstra
9 May 2011 07:41:24 AM: Yes National Roaming needs to be active, I had the same situation in daylesford and now it works. yay

0%
Share on facebook
17841 Someone from VIC thinks vodafone is THE PITS at 8 May 2011 10:05:23 AM

100%
Share on facebook
17838 Someone from VIC thinks vodafone is 10 out of 10 at 7 May 2011 11:36:18 PM
I have been a happy, loyal Vodafone customer for about 8 years, up until all of these problems they've been having lately.... I have experienced terrible service, overpriced bills and complete loss of coverage, all in the last 6 or so months. And for all of this, I have not experienced one offer of reimbursement!
For this Vodafone, I will not be signing a new contract with you come October.
I actually am looking forward to switching telecommunication companies!
You have been a big fat fail in this one Vodafone!

0%
Share on facebook
17816 Someone from VIC thinks vodafone is totally at 6 May 2011 06:58:08 PM
sick of their crap pre-paid mobile broadband!! Hard to tell what my usage is!! Coverage is utterly hopeless, always dropping out!! Cheap caps due to shit broadband!! Time to relocate!! HATE VODAFONE!!

0%
Share on facebook
17811 Someone from VIC thinks vodafone is dropped calls at 6 May 2011 04:09:27 PM
bad bad bad

0%
Share on facebook
17810 Someone from VIC thinks vodafone is timeout at 6 May 2011 04:08:24 PM
i am on the phone with customer service and i keep getting disconnected, timeout of conversation, dropped calls...a big joke

100%
Share on facebook
17802 Someone from VIC thinks vodafone is THE WORST at 6 May 2011 02:04:49 PM
I cant believe i live in the inner suburbs of melbourne and work in the cbd. today i cant retrieve my voicemails and in general i always receive my voicemails hours later.

additionally i always seem to be on one bar of service no matter where i am!

i can never connect to the internet and when i do its always sooooooo slow!

its ridiculous! cant believe i pay nearly $100 per month for this service!

0%
Share on facebook
17745 Someone from VIC thinks vodafone is extreme at 5 May 2011 07:09:38 PM
prepaid phone mess, and prepaid pocketwifi mess. Dropped calls continual, continual dropped or poor connection.

0%
Share on facebook
17743 Someone from VIC thinks vodafone is Billing pain at 5 May 2011 06:52:12 PM
We cancelled our contract with Vodafail, paid the closing balance by direct debit (verified by bank) and have Vodafail going after us with debt collectors still.

0%
Share on facebook
17742 Someone from VIC thinks vodafone is Jumping Jack at 5 May 2011 06:49:07 PM
I came from Optus around three months ago with Vodafone, WiFi Pocket and Mobile broadband dropped so frequently that make me sick .Tried Calling 1555 but cudn't fixed and they said go to Voda Shop , Went there and they said they don't have technician today so come back later , will be going tomm. and let see ....

100%
Share on facebook
17740 Someone from VIC thinks vodafone is Vodaphone is continually redefining every aspect of the word fail at 5 May 2011 06:28:17 PM
My contract is with 3 Mobile (Hutchison), however since the merger I have received messages from VHA stating my last bill have come back "direct debit declined please pay your outstanding invoice". Upon checking my bank account online and noticing the debit from VHA for the exact amount as stated on my monthly bill, I decided to confront my bank with the issue. The teller advised me that the funds had definitely been direct debited from my account. After being shoved between departments for the best part of an hour I finally was given the correct number to fax the statement too. Unfortunately this entire waste of time had to be repeated the following month again due to the incompetent staff and computer system "Vodafail" employs. What a shame that 3 Mobile (once a company that worked seamlessly without any major issues for me) has tainted its brand by merging with this poor excuse for a Telco.

0%
Share on facebook
17731 Someone from VIC thinks vodafone is Massive Fail! at 5 May 2011 03:19:28 PM
No reception around my home or at my workplace. Voicemail messages turn up days later to calls I never even knew I missed (BECAUSE I HAVE NO RECEPTION). A million black spots along the main freeways I drive along (Concerning in case of car emergency). Complained to Vodafone, was basically told "It's a blackspot, and I can't tell you when it's due for upgrade" Website says the area was upgraded in January. Blackspot is not noted on their reception map (Very misleading piece of crap that is). Have made numerous complaints with a "Too bad, too sad, we're sorry though" sort of response. Just reported them to TIO today to help me resolve this. Gahhhh, they make me so mad!

0%
Share on facebook
17719 Someone from VIC thinks vodafone is Frusratingly mammoth at 5 May 2011 12:39:57 PM
In the past 2 years they have deleted my on-line account for no reason and I cannot create a new one, they have cancelled my Voicemail 4 times (again without reason) and diverted my calls (without my consent!) to some random guys number. WTF, Vodafone?! FAIL!

0%
Share on facebook
17713 Someone from VIC thinks vodafone is balls at 5 May 2011 11:38:23 AM
phone is not sooo bad but mobile broadbrand?? are you having a laugh...couldnt even keep a connection long enough to order a pizza last night...given up trying to do uni work at home...sort your shit out!!

0%
Share on facebook
17710 Someone from VIC thinks vodafone is Ungradeable at 5 May 2011 11:35:59 AM
Voicemail message received days late, several episodes of being unable to make/receive calls & SMS (plus the sms meltdown on 24/4. As i am sitting here at my desk writing this I have gone from 3 bars of reception, to 1 to 'searching.' Just got off the phone to Vodafone tech support & my call failed twice, they had to call me back.
I live in inner Melbourne & the Vodafone coverage map suggests I have excellent reception inside & outside of my home. I think NOT!
#Vodafail!

0%
Share on facebook
17700 Someone from VIC thinks vodafone is Totally failed at 5 May 2011 09:31:38 AM
voice calls not received even though phone shows signal strength
voice messages recieved 2 days late (only after turning phone on and off)
sms messages not recieved

get a call from vodafone trying to renew my plan ? i don't think so

friends having same issues

0%
Share on facebook
17693 Someone from VIC thinks vodafone is at 5 May 2011 08:18:33 AM
My reception is really POOR even though we live in the city. My calls drop out all the time to. This is so ridiculous.

0%
Share on facebook
17689 Someone from VIC thinks vodafone is SO FAIL at 4 May 2011 10:30:50 PM
Just got a bill saying I have an overdue payment yet it says payment is due on May 13th! Also got a debt collection letter on their behalf. In addition they have billed me for a period which they said they were going to give to me for FREE because of their awful service which I complained about in the first place. Wow, Vodafone. I complain about your terrible service, you agree to give me 3 free months, I receive an OVERDUE BILL which says the payment isn't due for another 9 days PLUS a debt collection letter- THANK YOU... not!
5 May 2011 07:14:28 PM: And i thought i was hard done by when i received a $10.00 late payment fee for my account which has been $0.00 for the last 3 months

0%
Share on facebook
17684 Someone from VIC thinks vodafone is rubbish at 4 May 2011 06:22:50 PM
have not been able to receive sms for a week now. is this happening to anyone else???? wont be paying vodafone this month, that's for sure!!!!!!!
5 May 2011 02:52:57 AM: I'd advise against not paying. Overdue bills can result in a suspended service and bad credit rating which can effect any loans you apply for. Try troubleshooting via technical support so that you can find out whether it is the phone, sim or network that is at fault.
5 May 2011 07:54:35 AM: Yeah, try technical support, take a packed lunch, plenty of water and make sure your phone is fully charged, give up after two hours and then contact the TIO.

0%
Share on facebook
17679 Someone from VIC thinks vodafone is FAIL at 4 May 2011 03:53:44 PM
Charged me $620 for no reason.
Called them up and they say that they are tracing up the issue.
Seriously what the hell. This is bs. Still waiting for a reply from them
In no way am I paying for that false bill. It's just not right.
Vodafone, I am disgusted.
4 May 2011 04:12:58 PM: you're best off complaining to the TIO if you don't get a response within a reasonable timeframe, or else you'll be given the run-around like the rest of us have experienced

0%
Share on facebook
17678 Someone from VIC thinks vodafone is FAIL at 4 May 2011 03:53:25 PM
Charged me $620 for no reason.
Called them up and they say that they are tracing up the issue.
Seriously what the hell. This is bs. Still waiting for a reply from them
In no way am I paying for that false bill. It's just not right.
Vodafone, I am disgusted.

0%
Share on facebook
17666 Someone from VIC thinks vodafone is Great at 4 May 2011 02:38:47 PM
Poor reception which restricts access to internet, downloading emails and online games drop out ALL the time. Makes it exceedingly frustrating to carry on a business using Vodafone as a carrier. Bring on the iPhone 5 and I'll be heading back to Telstra.

0%
Share on facebook
17652 Someone from VIC thinks vodafone is SHUT THEM DOWN at 3 May 2011 08:16:17 PM
GOD DAMN IT VODAFONE... your mobile broadband has gone from worse to horrendous in the space of a week!! takes 5 minutes and 4 reloads to even get ONE page to load... So happy to be rid of you at the end of the week when our new internet connection starts!! GOOD RIDDANCE!! WORST COMPANY EVER!!
5 May 2011 08:48:37 PM: Expectations are too high. When you get frequant disconnections or slow speeds be prepared mate it happens in all Teleco communications. Sometimes their fault sometimes yours. You will be saying worst company ever again at one point.
5 May 2011 09:30:11 PM: Expectations are too high ???

What a load of crap, he pays for a service not one that has to be constantly reloaded, that is not a expectation too high - it is a paid for service.

0%
Share on facebook
17647 Someone from VIC thinks vodafone is Vodafail at 3 May 2011 01:51:57 PM
Couldn't access 3G internet on my iphone at the MCG in April, then could not send or receive text messages on Easter, then to rub salt into the wound Vodafail failed to deliver text messages to me on MY BIRTHDAY last weekend. Then suddenly a few texts came through (late) then I had NO SERVICE for calls or text messages for the rest of the day! Need to break this contract and get on a network that works!!!

0%
Share on facebook
17646 Someone from VIC thinks vodafone is at 3 May 2011 01:40:11 PM
Unable to pay bill on vodaphone website, this is the second day in a row which I have attempted to pay my bill and it is stating that they are unable to retrieve information at this stage. Seriosuly frsutrating!!!!!

0%
Share on facebook
17634 Someone from VIC thinks vodafone is Poor internet reception at 2 May 2011 07:18:53 PM
I've got pre-paid wireless internet with Vodafail and up until recently, I didn't really have a problem with it. The past few months, the connection drops out continuously and repeatedly and it means I rarely use my laptop these days out of pure frustration! I pay for the service and don't end up using half of it. Annoying!! I would never use Vodofone for anything else in the future.... ever.
3 May 2011 07:10:03 PM: I'm on post-paid with exactly the same problem. I have spent more than 2 hours in total on the phone with Customer Service in the past month over this issue. It was mainly fine until around Feb (I have had wireless broadband since August and its been ok). Signal shows full bars but IMPOSSIBLE to maintain a continuous connection. They keep saying there is no issue with the tower but this is the heart of Melbourne CBD. No credit offered, just weak promises. Tomorrow I am going to crack a head open at Vodafone.

0%
Share on facebook
17621 Someone from VIC thinks vodafone is Super fail. at 2 May 2011 02:46:28 AM
My partner was with them about 4 years ago, and ended up having his bill go through to a debt collection agency after a disagreement over plans. He ended up paying too much and was left with a credit of $400. They're now saying, after a year of trying to get his money back, that they can't find his account. They're so quick to cut your service and send menacing letters if you're a few days overdue, but as soon as they owe you money, it's impossible. I myself left 3 because of a similar thing and am still receiving phone calls from them asking if I'd like to return to them. It's ridiculous that they're even still able to operate as a business. Vodafail indeed.

0%
Share on facebook
17617 Someone from VIC thinks vodafone is Biggest most worst phone company in history at 1 May 2011 10:11:54 PM
Yes they may have the best deals but how long can you put up with shitty reception, calls dropping out and all the rest. Biggest mistake I've made, wish I knew about this site first I wouldn't be in this mess. Calling them tommorrow to cancel the contract, can't handle it anymore, makes me angry. :@ :@ RAGING WITH ANGER :@ :@

0%
Share on facebook
17616 Someone from VIC thinks vodafone is horrible! at 1 May 2011 10:09:19 PM
i get little to no reception where my family gets reception everywhere. my sms messages are delayed. along with photos being sent, i was told that i would get reception everywhere 3 does. I DONT!
they charged me around $20 for starting with vodafail to put me into a "billing cycle"

0%
Share on facebook
17609 Someone from VIC thinks vodafone is dropped calls at 1 May 2011 05:02:19 PM
everytime i am on the phone my calls drop out, or i have no reception at all, even though my phone is saying that i have full reception. Then when i try and call back the phone i am calling states that the phone is not in coverage

0%
Share on facebook
17599 Someone from VIC thinks vodafone is Always fail at 1 May 2011 10:22:53 AM
10 minutes out of Melbourne and no coverage. In Melbourne the calls are dropped continually. It is annoying when it is a private call, outright unacceptable when it is a business call.
This is not to mention the drain on the phone battery due to poor coverage & the phone always searching for service

93%
Share on facebook
17587 Someone from VIC thinks vodafone is Total Fail at 30 Apr 2011 09:38:03 PM
Dear Vodaphone, you suck. How is it you think it acceptable to offer the absolute cluster f@#* of a service you peddle to your suffering customers. Dropped calls, intermittent web access, delayed SMS delivery, you name it - that is when your "service" is not in a state of meltdown.

How kind it is of you to offer free SMS messages between 8AM and 8PM this Sunday in response to yet another outage shared by all on Easter Sunday.

Thank-you, but with all due respect you can take your free SMS's and shove them. If you really want to impress me, try taking the revenue you plan on forgoing with these useless free SMS's and put it toward FIXING THE BLOODY PROBLEM!
9 May 2011 01:52:38 AM: They are, was announced long ago that they are doing $500 million worth of upgrades now.

0%
Share on facebook
17586 Someone from VIC thinks vodafone is pretty fail at 30 Apr 2011 05:01:40 PM
i signed on with a $99 a month contract for 24 months, which ended up being around the $110 mark. My ex and i split up, leaving me with a toddler and baby on the way, bills, rent, food, nappies and everything else to pay for ON MY OWN. i rang vodafone wanting to change plans, since my bill was being paid off and i was attempting to get on top of it. but since every month new charges were being put on (even though i couldnt use the phone) i just couldnt cope. they ended up charging me around $400 to switch plans, and giving me no sort of help other than that. i do realise i signed the contract, but all i asked for was a little understanding since i am attempting to make things right. i hate vodafone, should never have signed with them, but in the end theyre all just as bad as each other...

0%
Share on facebook
17582 Someone from VIC thinks vodafone is extreme at 30 Apr 2011 02:14:50 PM
I was told i had coverage before i signed up for a 24 month contract, i have a new galaxy s. I live 30km from geelong and 50km from Ballarat, i can't make calls or send pxt messages and hard to get onto the internet. I have only had this phone for 4 weeks. Very frustrating indeed as i can't keep in contact with my children or my sick mum.
Not Happy at all, is there anything i can do to fix this situation.
2 May 2011 12:46:27 PM: Contact the TIO, They will assist you in getting out of contract, debt free :) goodluck, let me know how you go

0%
Share on facebook
17580 Someone from VIC thinks vodafone is no internet at 30 Apr 2011 09:44:09 AM
No internet connection all morning. Had a big struggle just to load up Vodafail to see if anyone else had same trouble. I'm in the heart of Melbourne on Crazy John plan. Si
3 May 2011 07:14:26 PM: Same same same, its an outrage. this is melbourne CBD and they cannot handle basic capacity. From 8pm until 6am you basically cannot have any constant connection and then it goes spaz again at random times during the day. Vodafone should STOP SELLING USB BROADBAND until they can handle existing customer capacity demands on wireless broadband, let alone new subscribers.

0%
Share on facebook
17578 Someone from VIC thinks vodafone is at 30 Apr 2011 12:00:08 AM
I've been having speed and connectivity issues with my mobile broadband for almost 5 months, only been staying with them cause they keep waiving my bill each month when i ring up to complain, I have actually been with them for almost 12 months now...The stupidest thing is, i'm using a usb dongle in my computer and they have been trying to ring me on my broadband phone number LMAO Keep getting TXT msg's that I have a NEW voice msg... VODAFAIL!!!!

0%
Share on facebook
17577 Someone from VIC thinks vodafone is Can't call my phone at 29 Apr 2011 11:58:56 PM
No one can call my phone and it comes turned off if someone calls it while if i look at the screen on my phone it has full bars..hmmm this is bit messd up i had the same thing near new years and that lasted for about 5days, i hope this one doesn't last for as long as a period as the last one did. atleast if the service goes off so should the bars so that one knows there is no service but when you can't receive calls with full bars it makes it quite impossible for anyone to get in touch with you.improve before you bust into dust..

0%
Share on facebook
17570 Someone from VIC thinks vodafone is Security at 29 Apr 2011 10:06:22 PM
adbOne Alan Evers-Buckland
@ @Vodafone_AU My credit card were illegal used the under the name of VODAFONE TULLAMARINE is this due to there resent hacking ?
5 May 2011 09:46:56 AM: Just had the same with my credit card , hackers used my vodafone account number then withdraw @ $700 (5 x $149). Credit card people informed me that this happens often with vodafone. I am now changing providers! This has now caused me to cancel my credit card and have a new one issued which I now inform all me account holders. I'm not a happy chappy!!!
7 May 2011 12:33:23 AM: Same thing happened to me on the 30 April, 5 transaction of $149. Not happy, had to cancel my credit card too. Does anyone know how this could have happened?
7 May 2011 03:08:41 AM: I had the same phone call Friday morning :( 5 transactions of $149. I was on the 'myvodafone' site only a hour or so before it happened too.
23 May 2011 06:43:34 PM: Well guys you are not allone, I use Visa prepaid card and guess what? I got charged 5 x 150 all on the same day for Vodafone Tullamarine total of $750 I refered this matter to TIO Telecommunication Ombudsman because I am not getting any answers. I strongly suggest you do the same. Hold these Vodafone bastards accountable. they are multimillion dollar organisation they should have much better business practices.
26 May 2011 11:19:29 AM: well this has happened to me. BASTARDS!! Im not even a vodafone customer so HOW would this have happened
have referred the offer to bank, and also TIO. Fingers crossed
28 May 2011 06:03:57 PM: I have also just been charged 4x$149 from Vodafone Tullermarine. I am not a Vodaphone customer and live in Perth! I am unsure how to deal with this? How did they even get my details??!

0%
Share on facebook
17559 Someone from VIC thinks vodafone is Dropped calls at 29 Apr 2011 01:51:07 PM
Makes me very unconvenient in communicating with my family members, friends and clients. It also potentially hurts my business.

0%
Share on facebook
17558 Someone from VIC thinks vodafone is 3G Woeful at 29 Apr 2011 01:50:14 PM
I have a Vodafone 3G SIM installed in a Huawei u5832 modem that I got on a plan with Virgin (Optus 3G reseller), it always worked fine were I am in Black Rock with Optus/Virgin. Vodafone is unbelievably appalling, data transfers just stop regularly even though it seems to have a good signal, I have to manually disconnect and reconnect the 3G connection every 1/2 hour or so, random network 'ping' tests to yahoo.com show more than 25% packet dropouts and wildly varying response times, best is about 350ms, worst (when it doesn't actually timeout or disconnect completely) is over 3500ms and it's usually about 700ms, more than double Optus. Have to say that Vodafone 3G is absolute c**p, I will NEVER use them again when my credit runs out and go back to Optus or one of their resellers.
29 Apr 2011 02:10:47 PM:

0%
Share on facebook
17557 Someone from VIC thinks vodafone is Total at 29 Apr 2011 01:40:56 PM
One Sunday of free texts is the most disgustingly poor 'apology' for the network crap that I have had to put up with. Counting down the days until they are no longer in my life.

0%
Share on facebook
17534 Someone from VIC thinks vodafone is biggest bunch of crap ever!! at 28 Apr 2011 06:30:13 PM
OMG had next to NO download speed for almost two weeks, with many claims of it will be better very soon... TOO LITTLE TO LATE MORONS!! Our telstra service arrives next week... BYE!!

0%
Share on facebook
17531 Someone from VIC thinks vodafone is FAILURE at 28 Apr 2011 05:38:46 PM
Dear Vodafone/3,
I would like to say I hate you and your staff at the 3 fountain gate stores which served me today. The first store told me the second had one on hold for me, the second had no idea what I was on about when I told them what the first said, and the third was downright rude. I also do love waiting in lines for 30 minutes and when visiting the third store I was told this store doesn't have that and then turning their back on me.
Then customer care releases my call twice! Third time I ring back, he offers me that I can buy the cheapest handset available and they will credit the amount to my account. I then said that does not make use of what I am paying for does it, and he had nothing to say. Fair to say Im angry.
29 Apr 2011 09:43:44 AM: TIO is the way to go!

0%
Share on facebook
17518 Someone from VIC thinks vodafone is We'll see at 28 Apr 2011 03:35:39 PM
I have just switched from three to vodafone due to call drop outs. I am guessing i'll get the same results from vodafone. Three gave me 6 months free which also applys for vodafone. I contacted the TIO so i guess that's why they gave me the 6 months free but they were prepared to cancel my contract. Contact the TIO and you'll have no issue getting out of your current vodafone contract. Richie

94%
Share on facebook
17514 Someone from VIC thinks vodafone is Very poor at 28 Apr 2011 02:49:34 PM
I'm trying to find the status of a phone I sent in for repair almost 3 weeks ago. I can't get a phone number for the store I dropped it off at from their website, so I have to use the call centre number. The person I speak to doesn't really know what to do, so asks me what the phone number of the shop is - UMMM THIS IS WHY I'M CALLING YOU, BECAUSE I CAN'T FIND IT ANYWHERE. They suggest I drive into the store in person and when I inform them that is not convenient they suggest I ring up a shop nearby and ask THEM to give me the phone number of the phone store. EXCUSE ME? DO WHAT???
Seriously.

0%
Share on facebook
17506 Someone from VIC thinks vodafone is Coverage at 28 Apr 2011 10:49:21 AM
My work vodaphone phone works very well at work for voice and data... but at home I have to stand in the front yard to have any chance of talking on my mobile... The country coverage is also very poor. When it works it works well, its the coverage that seems to be he major issue. Someone needs to do an Android or iPhone coverage map App... where you could use a smart phone with location services and map the signal strength and upload the data anonymously to a central web site ... if it was done across all carriers you could CLEARLY see who is better and where... it would REALLY keep them honest and show when improvements were made etc...

0%
Share on facebook
17503 Someone from VIC thinks vodafone is No service at 28 Apr 2011 10:29:41 AM
I was told that I would have service at the location of my holiday home at the beach and then bought 2 mobile phones. You guessed it... we dont have service at all. Apparently what I was told by the sales guy was incorrect and now I have 2 phones that I cant use for 3 months of the year.

0%
Share on facebook
17501 Someone from VIC thinks vodafone is Reception issue at 28 Apr 2011 10:01:50 AM
I was told by a Vodafone representative that the reception would be as good as Telstra anywhere in Victoria. "WRONG" I travel to the high country quite often and have no service. I work in east Melbourne and the service is just as hopeless. will be reverting back to Telstra when contract ends.
28 Apr 2011 07:46:15 PM: Don't wit for the contract to end, demand they release you from it on the grounds of not providing the service.

0%
Share on facebook
17500 Someone from VIC thinks vodafone is Very bad at 28 Apr 2011 09:28:18 AM
Have an internet stick. For the first 5-15 mins it uploads at high speeds BUT no download. When I do get download it drops out every few minutes. It is even slower since I installed their update a few weeks ago.

Also since installing their update I have had an increase in the amount of spam I am receiving.

I was told that people on high cost contracts get first priority - Why? If you pay for a service you should get the service they advertise OR Vodaphone should state in their advertising that some customers on low cost plans will get inferior service.

0%
Share on facebook
17499 Someone from VIC thinks vodafone is at 28 Apr 2011 09:15:54 AM
They have charged me $1290.00 on my recent 2 week bill for failing to inform me that when i upgraded my plan, it didnt start the day i signed my new contract on the 16th April 2011, that the new plan actually started the day i signed my old contract that had run out on the 25th..!!! How does that work when i signed a BRAND NEW 24th Month contract with them on the 16th, why is it based on my old contract date?!? No one told me! No i am fighting with them to not pay it! Have been with them for 8 years and no problems now this!! GRRR

0%
Share on facebook
17484 Someone from VIC thinks vodafone is Very fail at 27 Apr 2011 10:37:48 PM
I can't even get proper connection at home without going outside to make a phone call.

0%
Share on facebook
17483 Someone from VIC thinks vodafone is Very at 27 Apr 2011 10:36:46 PM
Baiscally It goes from no service to 3 bars of 3G. at my girlfriends place i get no service at all...
I pay $70 a month for a service i dont even use because i have no reception.
Thanks Voda

0%
Share on facebook
17474 Someone from VIC thinks vodafone is Vodafail at 27 Apr 2011 08:23:52 PM
1) Poor signal reception even though i live 10 kms from the city centre.
2) Never connects to 3G, always on roaming so they have charged me excess fees
3) I have internet plan but could never use it because it never connects to 3G signal.

0%
Share on facebook
17461 Someone from VIC thinks vodafone is high at 27 Apr 2011 04:50:36 PM
i can be in my bedroom and have no service, but as soon as i move out to the kitchen which is only about 10 foot step i receive 1 to 2 bars.
i travelled all the way to yanco NSW back in March and receive no coverage what so ever on the the way there and on the way home.
I can down to safety beach Vic and we recieve to coverage once again, even the same when iam in carrrum downs or seaford.

i will be changing once the contact runs out in june and never going back

0%
Share on facebook
17457 Someone from VIC thinks vodafone is Worst Network Ever at 27 Apr 2011 04:35:55 PM
I live inner city Melbourne and my wireless internet reception is junk...refuses to load pages, constantly shuts down and sends me an error message and - on the very rare occassion it does work - take approx 10 minutes for the requested page to appear. Two calls to Vodafone and nada. No explaination, no plan of action, just a condescending "have you tried turning your computer off"

0%
Share on facebook
17445 Someone from VIC thinks vodafone is MASSIVE FAIL at 27 Apr 2011 03:16:39 PM
Dropped calls, missing calls, shit reception. I've had enough, once this contract expires in three months I'm definitely switching providers!

0%
Share on facebook
17443 Someone from VIC thinks vodafone is HUGE FAIL at 27 Apr 2011 03:09:31 PM
I left vodafone for telstra due to poor network coverage and customer service. I then received a text from vodafone saying my final bill has been sent to my email adress. I checked my email, and what do you know... its not there! So I called vodafone and was transfered between departments until finally the phone rang... and rang for 8 minutes before someone picked up and hung up on me!

0%
Share on facebook
17441 Someone from VIC thinks vodafone is Reception / Service problems at 27 Apr 2011 02:59:56 PM
I have been in and out of range for the last few months. Not to mention the 'gliche' on Easter Sunday where I was unable to send a text for a minimum of 8 hours. I need to turn off my phone completely and restart everytime I lose reception. I am simply paying for a service that I am NOT receiving. I have been a Vodafone customer for 8 years and am strongly contemplating on changing providers.

0%
Share on facebook
17439 Someone from VIC thinks vodafone is fail to the max at 27 Apr 2011 02:42:52 PM
over Easter poor reception no sms call drop outs wtf , we living in Australia or a third world Country !!!!!!!

98%
Share on facebook
17435 Someone from VIC thinks vodafone is at 27 Apr 2011 01:54:15 PM
I have been with vodafail for more than 10yrs why is the reception getting worse?
Shouldnt it be getting better?

94%
Share on facebook
17432 Someone from VIC thinks vodafone is ultimate fail at 27 Apr 2011 01:49:55 PM
Yesterday afternoon April 26 between 3pm and 5:30pm. Couldn't send sms' and couldn't connect to mobile internet on my HTC legend. Basically turned my phone from a smart phone into a dumb phone.

0%
Share on facebook
17424 Someone from VIC thinks vodafone is No Service at 27 Apr 2011 12:35:49 PM
I struggled to get any reception camping around Eildon over the Easter Break, same spot last year l had service, this year zilch..had to wait until l was into Mansfield before l could call - mind you my mates with the other carriers apart from 3 had service.
Been with Voda for 4 years had enough...time for a change

0%
Share on facebook
17416 Someone from VIC thinks vodafone is terrible fail at 27 Apr 2011 11:44:56 AM
Dropped calls...I am having to call back people sometimes 4 or 5 times. Dropping my wireless network, poor access to internet using 3g network, anything pertaining to internet access basically. Turning phone on and off up to 20 times per day to get coverage and service back (alot of times the phone won't even turn back on!) Not able to receive or send texts and phone calls probably 3 or 4 times a week, for hours at a time.

0%
Share on facebook
17415 Someone from VIC thinks vodafone is terrible fail at 27 Apr 2011 11:44:26 AM
Dropped calls...I am having to call back people sometimes 4 or 5 times. Dropping my wireless network, poor access to internet using 3g network, anything pertaining to internet access basically. Turning phone on and off up to 20 times per day to get coverage and service back (alot of times the phone won't even turn back on!) Not able to receive or send texts and phone calls probably 3 or 4 times a week, for hours at a time.

0%
Share on facebook
17408 Someone from VIC thinks vodafone is Poor Reception at 27 Apr 2011 09:59:28 AM
I am in Bendigo Victoria and use my mobile extensively for work. I am often in areas that simply have no reception (My Factory in East Bendigo), on the train to Melb, or simply slightly outside the CBD. I get dropped calls, no reception, and the icing on the cake is - full signal and I get an sms telling me to call voicemail. I call voicemail and the time of the message is less than two minutes from my call to voicemail to when voicemail recorded the message. The message is someone calling to talk to me. When I speak to them, I ask if they heard my phone ring and they always state that it went straight through to voicemail. This is most frustrating as the phone had full signal and simply didn't ring.

0%
Share on facebook
17402 Someone from VIC thinks vodafone is Epic at 27 Apr 2011 09:19:57 AM
At Melbourne Airport, dusty little backwater place where mobile coverage cant really be expected. Cannot make or receive any calls even though my phone is showing full 3G coverage. Good work Voda

0%
Share on facebook
17395 Someone from VIC thinks vodafone is Three delayed missed calls at 27 Apr 2011 07:46:18 AM
I have reported 6 delayed "missed call" notifications to Three customer support. They requested the details within 24 - 48 hours, which I did. However 10 days later they told me they were unable to investigate my problem as they no longer have the information - 10 days later!!! I was then informed the problem will be closed regardless they have not been able to determine where in their network the problem is and therefore unresolved. I then received text messaages advising me my problem was being investigated and they will call me to discuss it. I received 3 messages and 3 calls over the next few days in which I was told the call will be closed. Three support is totally useless and incompetent - they can't even get their facts right let alone determine the cause and resolution to their problems. How can they expect to retain customers when this is the level of service they provide and avoid!!

0%
Share on facebook
17381 Someone from VIC thinks vodafone is wireless broadband a total joke at 26 Apr 2011 10:51:46 PM
I am locked into another 6 months of total frustration.It took me 4 minutes to down load this page.There must be others with the same problem??? I just want out of my contract so I can get naked ADSL and use my computer again.Calling customer service is a jorney I will not want to take again.

0%
Share on facebook
17380 Someone from VIC thinks vodafone is Completely Incompetent at 26 Apr 2011 10:44:15 PM
Number was ported to another carrier when family member was enquiring about changing over, without me being there or family members permission or knowlege was left with $700 exit fee. So much for security.

0%
Share on facebook
17378 Someone from VIC thinks vodafone is In every sense of the word at 26 Apr 2011 10:40:23 PM
Have had 3 months of "free" usage billed at full rate so have $1200.00 bill. Was told to get user under control and take responsibility for daughters use. Many of the txts are when I have the phone or she is at school and the phone at home. Can't explain, won't try.
Phone got barred and got told unless I paid $680 on the spot it wouldn't be lifted eventhough there was a billing error. I did that and now won't get that back because I've paid it. Can't wait to get onto another carrier.

0%
Share on facebook
17374 Someone from VIC thinks vodafone is really bad at 26 Apr 2011 10:30:06 PM
No one told me about vodafone reception problem before i signed the contract ......now i am stuck with them, i live in point cook area and my phone is always on search of network...really frustrate with vodafone ppl.. and every single call dropped in between..

0%
Share on facebook
17370 Someone from VIC thinks vodafone is ABSOLUTE FAIL at 26 Apr 2011 10:10:48 PM
The worst is the drop outs!!! No reception in South Morang 3752 none at work in Bundoora 3082. Got my phone cut of while overseas because my bill was at $1,000 (which I was happy to pay) but they wanted me to pay 70% to reconnect BUT my billing cycle hadn't ended. Sunday the best day of my life got proposed too and couldn't call or text family members of the great news!!! Did tell my sister b4 te cut off and unfortunately everyone found out through Facebook
Could go on forever but I think I'm ready to sweet talk my way out my remanding 18 months!!!!

0%
Share on facebook
17358 Someone from VIC thinks vodafone is poor reception at 26 Apr 2011 09:32:31 PM
I live in Beaumaris and the reception at my house is virtually non exixtent. Poor considering I'm on a 24month contract

0%
Share on facebook
17356 Someone from VIC thinks vodafone is internet at 26 Apr 2011 09:25:29 PM
Since before xmas 2010 i have endured hundreds of mobile broadband drop-outs. many calls to vodafone and they have credited my account. I was promised by end March 11 the system failures would be fixed in 3170. Not so!! More calls to vodafone and then they stated i should wait another 7 days...which i did. Still NOT fixed. I was then given 3 months free usage and it's now 26/4 and at least the drop-outs have reduced now, but it's still not up to the standard I would expect to receive.

0%
Share on facebook
17351 Someone from VIC thinks vodafone is not good reception at 26 Apr 2011 09:09:02 PM
don't get very good reception. Was with 3 and upgraded in Jan of this year and was advised that as 3 was eventually being taken over by Vodaphone that I should go with them. have always had ok service and reception with 3 but now have heaps of trouble as vodofone has very poor service in my area - of course i was not told this when I up graded

0%
Share on facebook
17349 Someone from VIC thinks vodafone is HUGE at 26 Apr 2011 09:05:16 PM
When signing up my initial contract with Voda, I debated whether to go with $99 or $149 cap. Was told by phone staff - 'Go with the $149 cap as you can always make it lower if you would like.' 100% direct quote! Two months later, I go into my Voda store to have my cap lowered as $149 is proving WAY too much. Girl says "no worries" and I leave happy. Next bill arrives at just under $2000 - I clearly freak out and call Voda who tell me that is my payout fee. The girl at the store CANCELLED my contract, restarting me on the $99 one, rather than changing it. I am then told that you are NOT ALLOWED to change cap value within contract and there is "no chance you would have been told that by phone salesman," practically calling me a liar. Fortunately, much hassle and time on hold later, the cost of paying my contract out is waved, BUT they would not allow me to switch back down to $99, meaning I had to stay on the $149 cap, which was way too much for me, for another 24 months.

94%
Share on facebook
17346 Someone from VIC thinks vodafone is Big Fail at 26 Apr 2011 09:01:20 PM
were to begin...
i have been with vodafone for almost 8 years now and i have never had a problem with my pre-paid account which i just top up every 3 or so months. but it was late last year when one of the 'brain dead idiots' at vodafone thought hmm we aren't making enough money so we will merge with 3 change everything on the computers make LARA 250% more annoying make all calls to customer care go to some indian guy who doesn't understand a thing make you wait on hold for at least an hour then hang up on you (yes hang up, i am one of the lucky ones in geelong who actually has reception 90% of the time) transfer you 101 times only to be transfered to the nokia support centre and finally back to lara who says "we are unable to help you with your call today please try calling your local vodafone store" *calls local vodafone store* sorry we don't have anyone here in store to help you at the moment call 1555 where lara can help you.
do i need to keep going.... ??? vodafone stop being gready and go back to the way you were 3/4 years ago where everything worked.

0%
Share on facebook
17340 Someone from VIC thinks vodafone is NO Service Total Fail at 26 Apr 2011 08:55:45 PM
Purchased phone through Crazy Johns, service provider Vodaphone. I insisting I must have service in my area of Rochester Victoria. Told me on contract signing I have perfect service in area. When I get home discover NO service unless I travel either 30km north or 55km south out of town. Repeated contacts with company useless to the point of even being hung up from twice! Only support was to replace phone card! When I queried lack of service & them NOT honouring their requirements of the contract was told they would look into it and call me back. Not one return call recieved! Even though I made repeated inquiries. Got the same response. So I sSpoke to Ombudsmen who told my Not to pay bill (under time alloted- get service fixed) Instead of dealing with problem and providing decent service, contract cancelled and demand for full payment of contract handed to debit collection agency without my knowledge. Was repeeted hassled daily by extremely rude and demanding collection agency staff saying "YOU PAY - YOU PAY" then threatening me plus saying will take legal action! I am at the point I don't answer my phone unless I know the number/person calling. Vodapone (Crazy Johns) will no longer deal with me saying it is in the hands of the collection agency. The collection agency has since placed a 'black' mark on my credit reference file, which until this happened I had a perfect credit record! All I wanted was I service that worked! Then I'd happily pay. Not now.. Had enough. This is highway robbery and this sort of action cannot be legal let alone ethical. But I guess they have no ethics?

0%
Share on facebook
17337 Someone from VIC thinks vodafone is RIPPED OFF!!! at 26 Apr 2011 08:51:34 PM
The single most worst mistake i have ever made in my life.I never should of left telstra. I can't stand VODAFONE. I hate my phone. My boss hates my phone, my family hates my phone & my friends hate my phone.Drop out, drop out again, drop out. I live 2 and a half minutes walk from the centre of town in the suberb Boronia in melbourne the 2nd biggest city in Australia and i have 0 to 1 bar of coverage all the ------- time on my phone.Pockit wifi just as bad. You have lied and fooled everyone with your faulty advertisements and are selling a product that is not even real and with not enough infustructure installed to supply what your selling and i no cause i install dishes and phone pannels around melbourne and i should have known better. Im a fool for not doing my homework, lesson lernt.I spent 1 and half hrs on hold from custumer service and still diddnt talk to a person had to hang up cause phone went flat and i was furious.All summer the adds were on tv every add break they could get on, selling the test cricket live on vodafone (vodafail) for just a coupple of dollars and had Micheal Johnson and some players on the add having a great time using there phones and i thought that would be a cool idea to watch cricket on my phone so i went and got one.It never happened cause of the scam. They used the australian cricket team to sell there product to the genuine and honest viewers of Australia and we feel RIPPED OFF!!!!!Spent 4 weeks without a phone at christmass in mildura, country victoria a town with 60,000 plus people.Hopeless, unless u sleep in the gutter in the main street in a certain place. Come on this is 2011 not the ice age.REFUND!!
26 Apr 2011 08:59:33 PM: What a terrible situation, we feel your pain. Don't wait any longer, go straight to the TIO and lodge a complaint, they will help you get out of your contract without charge. Goodluck!

Vodafail.com Moderation Team

90%
Share on facebook
17327 Someone from VIC thinks vodafone is 10/10 at 26 Apr 2011 08:40:26 PM
Messages are constantly delayed or 'lost in sending' and are only occasionally received by the intended receiver. Reception is patchy at best. Internet works sporadically. Ridiculous charges to contact directory assistance, as customer help constantly hung up on me.

0%
Share on facebook
17318 Someone from VIC thinks vodafone is Very at 26 Apr 2011 08:20:08 PM
Once again with the ultra slow so called 'broadband' with speeds of about 12kbps sometimes less takes 5mins to load pages or even the constent dropping out of the service. Very annoying thanks once again Vodafone.

0%
Share on facebook
17310 Someone from VIC thinks vodafone is the worst !!!!! at 26 Apr 2011 07:58:41 PM
The hand set they gave me has had nothing but problems , internet only works when it wants to , have to reload some pages , calls drop out , most of the time doesnt let me call , poor reception all the time , emailed a few complaints and no replys back , was on hold for ages and they seem to diverted my calls to some other place , right now i cant get on the internet no pages will load , cant even clear privacy data , and my fiance phone wont even let him send text messages , and poor reception as well, so over it going to change when my contract is up

0%
Share on facebook
17301 Someone from VIC thinks vodafone is constantly at 26 Apr 2011 07:48:32 PM
I live in Berwick and I'm sick of going outside at a hours because of no reception inside my house.
27 Apr 2011 02:29:41 PM: So it works outside you house but not inside? How's it Vodafone's fault you live in a Faraday Cage.

0%
Share on facebook
17299 Someone from VIC thinks vodafone is Very at 26 Apr 2011 07:41:00 PM
Can't send messages

0%
Share on facebook
17296 Someone from VIC thinks vodafone is drop out and no coverage at 26 Apr 2011 07:33:51 PM
anoying and Iam considering changing carriers

0%
Share on facebook
17294 Someone from VIC thinks vodafone is Poor at 26 Apr 2011 07:27:39 PM
Last year within a year into the contract returned my w595 Ericson phone for repair as the screen fizzed out.....Repaired no problem......Again same issue within the year....Fixed it again.....Then 3rd time screen cacked itself....I went to vodafone Sthland near Kmart. After 3 weeks no call back....So I went down to investigate. I was told that the phone could not be repaired this time. Well I had insurance and It was still within warranty....I still dont know why it couldnt be repaired. I Lost the plot in the store. I told any prospective customers that this co is rubbish and to look out if there was a problem. I demanded a regional manager contact me to resolve the matter. Next day I received a call from a Regional Manager and I explained the situation.....NEW PHONE sent to me.....Out of contract now but still using as I dont have problem with reception....The pain continues with Internet tho as I have one of those mobile toggle sticks thingys you put in your usb port...On contract still and getting poor internet all the time.....Probably in the last year I have had good reception twice at home in Sth Yarra(3 bars)Usually it is 2 bars (poor) If I take the laptop to work in Balaclava the reception is brilliant. Unfortunately I do not use the internet for my job so useless to me at work. I have at least another year to go of this contract so I will try the store first and see how I go

 1   2   3   4   5   6   7   8   9   10   11   12   13   14   15   16   17   18   19   20   21   22   23   24   25   26   27   28   29   30   31   32   33   34   35   36