Service keeps disappearing Kings Way South Melbourne

I have just left vodaphone because they said the shepparton area was not worth updating

I'd willingly pay more for what I get on the $45 Vodafone Infinite plan ... but I don't have to!

Find more info at http://www.vodafone.com.au/personal/plans/infinite/index.htm

Loss of reception, phone dropouts, slow data transfer etc etc. Being a salesman i NEED a phone and carrier that works and i pay $120 a month. My optus pre paid worked better on my Nokia 5110 10 years ago.

Well, I cancelled my 12 month contract in September last year, switching to Optus and keeping the same number. Since then I've receive a text from Vodafone every month telling me that I owe them -$0.32 and it will be debited from my account on the 30th of the month.

Three main issues here:
1. I turned off direct debit THREE times and they still took money out.
2. This wasn't for my account, the account number was totally different to the one I had, had.
3. After almost six months, surely they'd have figured out that it was 32c they owed me and they could just drop it and leave me alone.

So I called them, after being on hold for 10 minutes I spoke to someone I could barely understand. I gave her my mobile number and the account number in the account number in the messages. Her response "This isn't your account number" "I know that, that's why I'm calling you to complain." "Oh, well I'll cancel this service for you and you shouldn't receive any more texts. Are you happy with the resolution today?" I hung up.

Now I'm wondering if they do this to many people. How can a company be so poorly managed?

I called the TIO six times on them in 12 months! It took 2 weeks of back and forth between stores and call centre, 2 calls to the TIO and one two hour phone call to get the account changed from my mother's name into mine. I constantly had issues as stupid and easily fixed as that.

Immediately after switching from 3 to Vodafone I started having reception issues, I'd kept the same phone just a new sim. When I asked Vodafone they told me it was a fault with my phone and I would have to buy a new one and see if the problem resolved and if it didn't I would have to purchase a new sim. Great solution.

One month they took money from my bank account AFTER I'd paid at Australia post (and asked them to turn off direct debit... three times). This meant that there was a double up in payments so it appeared on my next bill that I didn't owe anything and they told me not to pay it. So I didn't. In the meantime they refunded money into my bank account and then sent me a dishonour fee. It took three phone calls to sort that one out and a TIO complaint.

The list is endless. Needless to I haven't experienced any of these issues with Optus.

Well...my issue is this: 3 sucks...if you are in a brick house (outside of the CBD Melbourne) there is maximum 1 bar of reception, i use an iphone (3gs), and if im on the phone, talking, theres a 50% chance it will drop out...

Vodafone has merged with 3...very funny. the 2 worst telecoms merge.

Please can someone make a 3fail website please?

For a 48 hour period I received no text messages and then they all came through within an - so my phone was constantly beeping. Messages from friends and colleagues that required quick responses meant that I was very embarassed and had to apologise - friends are understanding, work colleagues not as much - saying 'something is wrong with my phone' is like the modern-day equivalent of 'the dog ate my homework'. I have been a loyal Vodafone custoomer for over five years and have never had any issues (well any that weren't rectified) before now. Disgruntled.

i haven't had any reception on my phone since around midnight last night. Phone hangs up on people. Internet is slower than a developing country.

VERY SLOW 3G INTERNET BROWSING, WTF?!

Border of Tarneit and Werribee, No 3G and sometimes no 2G. Phone constantly drops out inside house so have to go outside to call people. No good because computer is inside house so end up using land line......no good for business and the so-called unlimited cap is pointless.

3G reception is non-existent. 1km south-west and it's perfect, I just don't live their. Considering the area I live in is one of the fastest growing areas in Victoria I would have thought Vodaphony would be eager to cover it. Even Werribee plaza is a drop-out zone, and they have a Vodaphony store.

Mobile phone companies should have a duty to inform you before purchase that 3G is NOT reliable / available at your own address. To not inform you is a form of false advertisingand providing misleading information. Both of these breach the fair trading Act. The ACCC should demand this practice be stopped.

I'm not a big fan of Telstra but if Vodaphony don't fix this issue ASAP then they can have their phone back and a get one that actually works from Telstra.

Has anyone ahd the same problem as me, i cancelled my contract over 1 month ago due to recpetion issues, and i still gets bill despite me sending phone abck and not being on vodafone????? i recieved a bill for $374 saying i need to pay????? pay for what????? ive been telstra for over 1 month so why should i be paying vodafail????
Idiots i swear

i never have reception where i live. and if i go away from home i never have full reception.
switching to vodaFAIL only made my life more difficult. there should be a one month trial so that if you dont like a phone company then you can get out of it!
sick of not being able to send or receive msgs at my home!

Cant cancel at the moment, our data centre is down

signal drop outs, call drop outs, delayed voicemail & sms for months. finally cracked it yesterday when on internet banking the sms from my bank to pay a bill took 2.5hrs to come through. then tried logging onto vodafone.com.au to check my account to see what options i have to get out of the last 12 months, and their website failed....

I live in East Hawthorn in Melbourne and the Vodafone reception is hopeless. The network can disconnect completely and much of the time I have zero bars and a cross for "no reception" showing on my phone. Often I have to go upstairs in the house to get viable reception. It is hard to believe Vodafone reception can be so bad only 10 Km from the centre of Melbourne. Despite this East Hawthorn isn't even on the Vodafone upgrade list despite Customer Service advising that this is an area with "bad reception".

It looks like the only option is to change to another carrier.

Hardly any reception anywhere I go. I even have to walk down the road from my house to make a call. A complete joke.

During the Christmas period there was virtually no reception on the Mornington Peninsula in Victoria. I couldn't nake any calls, and when I was able to the reception just dropped out. Voicemails were late arriving and it was extremely hard to run my business with no mobile phone.

We live at Ocean Grove on the bellarine peninsula near Geelong Victoria
Our Vodafone signal is always low and we experience constant drop outs at home and on the local roads for our mobile phone service. I had a Vodafone modem for my laptop and the service was so unpredictable I cancelled the service at the end of the contract. Amazingly i still get monthly accounts for this service - even though its then credited off - seems they cant delete the account from their system???
I lost emails to my Blackberry storm in Jan 2011 and still havent been able to get them back on the mobile - with or without the help of vodafone customer support. My phone contract is due to expire soon and i cant wait to get away from Vodafone and this mongrel Blackberry phone
Warren Gibbs Account 213545543 - but not for much longer

DO NOT EVER consider recommending vodafail's mobile broadband. I travel frequently and spend a great deal of time in the St Kilda area. At best I am able to achieve broadband speeds from an alleged 3G service. And Perth has not proved to be much better. What a WOFTAM. When I complained, they basically said tough shit. SO off to the ombudsman I go so I can get out of this crappy plan. They tried to tell me it was my equipment’s fault, ummmm nice try, I tried an Optus prepaid sim and it worked faultlessly... So long Vodafail, the only pleasurable part of this relationship is leaving.

Hi there,

as I'm sitting here typing this I'm watching as the time keeps ticking over on the Vodafone customer care (hah! don't make me weep with frustration) line while I'm on hold. I've now been on hold for one hour, six minutes and35 seconds and counting. I'm pretty outraged that the last time an actual person has been on the line to me was at 37 minutes and 40 seconds and at that stage they told me the wait would only be another 2-3 minutes.

I'm trying to sort out an issue with my mobile broadband which for the last 2 weeks has been cutting out continuously, the last time while I was trying to download a movie from iTunes. Now my credit card has been charged for this, so I've paid, but I haven't received the item as my broadband cut out half way through.

I'm incensed by the whole thing and beginning to suspect that there's a pure 'on hold' cul de sac line that doesn't progress in a queue.

I have tried over the last few weeks to email them with my issues but have had nothing back but automated response emails which no-one ever follows up. I just also tried to get their customer care number from Telstra so i could ring through on my other phone while the on hold line kept ticking over. To my utter disgust, the Telstra operator told me the Vodafone customer care line number had been pulled from the white pages in december last year and so I couldn't get the number.

I'm beyond furious now as I've been on the line for an hour and a quarter and am about to hang up and ring them back and give them an earful. Luckily for me I'll shortly be out of contract and I will never, ever be going back to vodafone and will be talking friends and family out of ever signing up with them. I am also going to make a complaint about this through the ombudsman.

Hope you go down in a ball of flames, Vodafone.

sincerely,

a very dissatisified customer

Husband was suppose to pick us up in Melbourne CBD. Cold, wet, baby wanting to get home. Not only was I not able to contact him for 20 min, he was unable to contact me. His calls to me where coming up with call failed, whereas my calls to him went straight to voicemail. His phone is never off, and after 20 min of waiting I actually thought something happened to him, and proceeded to leave a series of desperate messages... Thanks Vodaphone... losers...

SMS arrive 15 minutes late
Voicemail arrives but phone does not ring
Talk to customer service - suggest upgrade to latest software - but already have latest software

1) I GET SENT MY INVOICES ONLINE AND IT WILL NOT DOWNLOAD THE WHOLE INVOICE AND IT WILL NOT PRINT, SO HOW THE F*** CAN I GET A TAX INVOICE FOR MY BUSINESS!
2) I WOULD ESTIMATE THAT 90% OF MY CALLS DROP OUT MIDWAY THROUGH THE CONVERSATION - A GREAT WAY FOR VODAFONE TO GENERATE MORE REVENUE - EVERY CONVERSATION IS BASICALLY 2
3) RECEPTION IN MELBOURNE IS SHOCKING, EVEN IN THE CITY
4) SMS AND VOICE MESSAGES SOMETIMES ARE DELAYED FOR HOURS
5) THE OWNERS OF THE COMPANY SHOULD SACK THE CEO AND HIS ENTIRE MANAGEMENT TEAM BECAUSE HAVING NOBODY AT HEAD OFFICE WOULD MAKE NO DIFFERENCE. THEY SHOULD BE EMBARRESSED

SMS'd me that i have credit of $xxx in account xxx and another sms saying I have debit of xxx in account yyy. I tell them to just balance it. TOO DIFFICULT.
Their sms has NO REPLY function. Why not????? Too dumb to expect an answer to your problem? Cant handle simple mathematics? cant handle customers? YES they can't handle customers!!! All they want to do is sms, call, harass, ignore you and no attempt to fix the problem. Typical ass holes. I'd be ashamed if I worked for them. I used to be a dealer and told them where they could take their business! All they used to do is say oh! go and see your local dealer, they will fix our problems for you. Poor bloody dealers!

I find it funny that everyone on here is moaning and complaining about Vodafone, Some of these people have just signed up in the past month or so, do they not read the papers, listen to the news and look into the network that they are signing up to? There has been enough media coverage about Vodafone over the past 6 -12 months.

I also find it funny that most of the people on here seem to think that it is ok to use foul and abusive language in their posts. Would you speak like that to someone at the TIO? Would you also refuse to talk to the TIO if that person is Indian? I doubt it, So why do we all seem to be so annoyed that we are speaking to an Indian on the other end of the Phone? They are also people and they are in fact trying to get a resolution to your problems, so I think it is time that we spoke to them with a little respect and humility.

I agree with most of the comments on here, VODAFONE are having network problems, it is effecting a number of people, each of us deals with this in different ways, I was 12 months into a 24 month agreement with a iPhone 4, It cost me $850 to terminate my contract, however it was money well spent in my eyes, Everyone has a choice, You can all terminate your contract, or you can all carry on moaning and complaining until your contract expires and you have spent the same amount for a sub standard service.

Ive had no signal ( No Service )on my phone for the last 2 hrs cant even send a text message fail fail and major fail

The Vodafone automated voice system is absolutely hopeless and is there to as a barrier to providing service to customers. It is almost impossible to get through to a real person and it makes customers go through hoops in the hope they will go away and give up. When Lara didn't like my answers it cut off my call instead of transferring me to a person and I had to start all over again. All I want is to talk to a real person to gat my phone working. Finally got to a person who said my issue had to be handled by another department, so I was transferred to another robot which advised that it was now outside the business hours of the department, and then cut me off. Vodafail's support service is absolutely appalling.

I dont like Vodafone...I have a I-Phone 4 in $49 cap plan have a 1.5 GB internet free but no network no connectivity, no proper voice call , lots of disturbance during voice call so its not a good service of network.How can i satisfy with them??????

I am trying to get out of my contract due to no access to data. Constant call drop outs become a little boring after the eighth call dropout in the CBD ( Melbourne), have they got it down pat running a 2 dollar shop net work! I really can't wait to hear when they finally bankrupt. I would not wish that on every body but they are so bad.

Mobile internet has been very very very slow for me. Some other annoying things are the marketing txts and inefficient prepay topup service.

Have sent a email to vodafone:

Im am using an iPhone 4 with vodafone prepay.

Have tried resetting the phone.
Loading websites is very slow and mostly times out. Any applications that use data wait a long time when trying to access the internet.
This is consistent across most of Melbourne even with full 3G signal.
When placed next to a phone connected to the telstra network the telstra one will take around 3 seconds to load a web page, the vodafone one takes minutes.
This has been happening for a long time now.. more than three months.

The mobile internet service you are currently providing me with is unusable and has been for some time. This is unacceptable. Please resolve immediately.

12mths into my 24mth contract. Coverage so bad i cant talk for more than 10min without dropping out. Zero reception at home. Total over 7 hrs on he phone to customer service, transfered to over 25 different people. Given them 5 mths to fix my problems and they wont offer me anything better than to pay out my remaining contract $1000 or 50% off my bill for the next three months. Neither of these solves my problems and i shouldnt need to pay for a service that i cannot use. Obudsman application FILED!

friend sent me 3 important sms at 10pm last night and i got them at 1.30am three and a half hours later...!

One the day that I (and no doubt thousands of other customers) got a "mea culpa" email from Vodafone yet again most of my calls didn't connect, even though I am 10km from the Melbourne CBD and an SMS arrived in my inbox an hour after it was sent. I don't care what the company says, I'm only interested in what the company does. You keep letting me down!!!

I was given online offer during contract sign, but after signing in they are saying they havent given the offer. They dont have any system to track who is the person responsible for signing the contract.

No voice calls or 3G data in St Kilda this morning. Equals no work getting done.

iPhone 3GS user in Werribee. Frequent call dropouts. Frequent "No Network" status. Unreliable Internet service. Called Vodafone this morning. Operator gave me 3 mths 25% off on my $69 cap. Promised that network will improve in the next 3 months. My 24 month contract is up in October. I will switch to Telstra or Optus.

I'm from Ascot Vale in Victoria. At least I can keep my friends (using other networks) amused with the truly ridiculous antics of Vodafone/3. Constant call drop outs, no reception, poor missed/delayed texts, uncontactable "customer service"... well, hang on; that's not exactly true. I can receive and make calls - if I go into the backyard and lean against the clothesline, or stand in the middle of the road. And I have been able to contact "customer service" on a couple of occasions. After waiting so long I've been able to mow the backyard. Twice - the grass re-grew. They could possibly be providing a fantastic service, but just in a different language. An effective tactic, that one. Well, to be fair, I did speak to someone in customer service once who spoke English. They explained to me that the problems were either (a) in my imagination or (b) could be solved by immediately upgrading my phone (and did they have a deal for me!!). I particularly loved the suggestion that, if I experience loss of reception, I should call them immediately. Firstly, if I have no reception, how do I call? And second, by the time anyone answers the phone, we'll likely have revolved several times around the sun. Funny, my partner's phone (other provider) has no problems at all(oh, unless trying to speak to me), and has never needed to call customer service. Now that's an idea!

crappy coverage in melbourne cbd, have to stand on one leg out my balcony to get a signal at home.

Billing - apparently I made a call every 14 seconds last month, exhausted my plan and now have a $250 bill to thank for it.

Vodafoney's answer - you must have made those calls. yet, when queried cannot provide originating base station details

I need to pay an urgent payment to a building contractor doing work at my house.

Always do it on the internet. When transferring large amounts internet banking SMS's you a code to complete the transaction.

Bayswater no service !!!. Come to thik of it I have not received any SMS's for a while now as well.

Pathetic service.. Cannot rely on my phone anymore...

Call drop outs every single freaking day!!

I have been with Vodafail for a long time now and recently upgraded while living for about 6 months or so in Tasmania. I on the phone said to the sales guy, 'we are moving to Sale/Traralgon area in 6months time can you make sure we have coverage'. His response was that we should have no problem. The coverage maps suggest this also.

However, once here, I was confronted with constant call drop outs, poor quality calls, awful data and various other connection issues. I called, got put on hold, put to technical department and then finally to the retention team. I told them of my woes. The rather scornful bloke on the other end basically said he wasn't cancelling my contract because my conversation with the sales guy was never documented. I protested saying that the coverage maps said we would have full and unabated coverage. He said that he was sorry and offered me to change to the unlimited plan (45 per month) and we would have this free for two months. I said to him thanks, but this means nothing if our phone is constantly dropping out and being a pain. I then told him I'd take it further. He said I couldnt' go any further but him.

I called complaints later and spoke to an English guy (from the UK) and he said sorry a million times before suggesting (surprised me) to go to the TIC....so here I am. Nice phone, beautiful two months free...but a coverage that is so awful I may as well try and establish my own network by launching some satelittes. With 18months left on my contract, I can't tear it up unfortunately...

Woe to Vodafone, the worst telecommunications company..and that's saying something considering we have Telstra....

Last year November, I chose not to be ripped by Telstra anymore. I switched to Vodafail considering the advantages (iPhone4 paid out in 2 years, $500 worth of calls, 1.5Gb internet). How would I know Vodafail was indeed a fail? I suffer with 3G reception in Melbourne CBD. How come your phone shows full bars of 3G reception and takes ages to load a simple website? Gotta be VODAFAIL. How come your calls drop when you walk on Collins Street in Melbourne CBD? Gotta be VODAFAIL. How come you check your phone at home in Caulfield North and find it searching for carrier? Gotta be VODAFAIL. The sad thing is. We live in Australia, the so called 1st World Country. And you really have not many true alternatives in mobile communication. You either bend over for Telstra, or get a crap treatment by others. Proud to be an Australian indeed.

Where is the reception in Eltham 3095?

I'm trying to get my usage details from the vodafone website, as my monthly rollover date is tomorrow.

"Please note: Due to continuing delays, this information is only current as at approximately 72 hours ago.
We hope to have this reduced to normal by Friday 25 February.
For more up-to-date information, some customers are able to:
- Call 1512 for your current months remaining entitlements, or
- Call 1555 and selecting option 1 for touch tone, option 1 for accounts then option 2 for amount owing.

We apologise for any inconvenience."

Vodafone is completely useless.

I have also been trying unsuccessfully for 3 weeks to get the date that my 24 month contract is up.

I have two nokia phones one on a $29 cap and the other a $49 cap. Vodafone emails me a copy of my bills with records of all my calls. At no time have I exceeded the the caps (also shown on the bills) and I am being charge in excess of $140. I was previously on a vodafone prepaid $49 cap with an older phone and very rarely exceeded my cap. I only got the new phones because I was begining to have reception troubles, but with the new phones it has been a lot worse than before.

I work in the CBD and have constant reception dropouts, how do these crooks get away with this?

I can't believe what I have just read on today's The Age Online, quote "The telco says it has since increased the capacity of its network and resolved most of the major issues around dropped calls and delayed texts and voicemails." This has been the worst week for call dropouts in all my time with Vodafone! Either they are being dishonest with the public or this is the best service we can expect, either way I am jumping ship at the end of my contract!

Constantly having dropped calls, previously never had any, now it happens all the time. text messages not being sent, or taking forever to be sent. Internet downloads are slow, chewing up battery and therefore having to recharge my battery more than normal. What is vodafone doing about it? Cant wait for my contract to expire, will definitely be changing carries, regardless of the cost.

Another issue at Vodafone

http://www.theage.com.au/technology/technology-news/vodafone-forced-to-give-free-calls-after-recharge-debacle-20110218-1ayti.html

The article states at the end that

'The telco says it has since increased the capacity of its network and resolved most of the major issues around dropped calls and delayed texts and voicemails.'

This shows that they no longer deserve any patronage from anyone. Nothing has changed at Vodafone but they are constantly trying to make people think they have changed.

Calls continuously dropping out and voicemails taking up to 4hrs to come through after the call has been made. I live only 10-15km from the CBD of Melbourne. Even when in the city, in certain buildings the signal is gone :(

Near Westfield Doncaster Shopping centre in the eastern suburbs of Melbourne when the call fails to connect repeatedly.

Signal strength falls to two bars max.

Vodafailing me

I had an account enquiry for broadband and I wanted to speak with a customer service representative, but each time I called, I got those terrible recorded messages and those same songs repeated over and over again. I'm beginning to think that there aren't any staff working at Vodafone. I've been on hold several times for over 1 hour and still not spoken with a real person.

I even had trouble logging on to complain... South Yarra

Since Oct 2010, I have been getting surges of data which have been spiking my Data Usage. We previously my Data charges were negligible, I am now getting MB spikes which adds up to a few dollars here and then. So my Data charge for the month of Oct 2010 is nearly as much as I spent on voice calls the year before.

I am wondering if anyone else has been getting these problems.

Also reception is now consistently falling to 2 bars compared to much higher signal strength in the past.

Vodaphone repeatedly take the ammount owing for my phone bill out of my bank account MULTIPLE times and leave me overdrawn, with overdrawn fees. When I tell them what they have done, they don't give my money back, they just credit my account...then the next month they harrass me saying my bill is overdue...when my account is in credit !!

Ok, well this is sort of a win/fail situation.

The irony is that I had a win in regards to a TIO complaint that I lodged, 2 weeks later I recieved the text message stating i'd been released from my voice commitment and to call their customer service number, it also stated I would recieve more info in the mail...

After about 6 calls to the customer service number to discuss my options on leaving and to finalise it all, I am no further than
before I raised the complaint, I can't get through! I have left 5 voicemail messages all stating my name, number, tio complaint number etc... it's now been 8 days, and I still havn't recieved any mail in regards to the contract release.

Customer service call centre in Tas is harder to get hold of than their generic indian line...


All I want to do is rid myself of this network.

Fail.

I'm trying to call customer service, but my calls keep getting dropped. I get errors when I try to use their website for my account. This has been happening since yesterday (14 Feb.). This is in addition to the dreadful phone reception and on-off again internet reception.

I purchased an IPhone via Vodafone at the Casino Store in Melbourne in the first week of January 2011, and signed up for their $45 unlimited call plan. I was totally unaware of the network issues that Vodafone was having - was only informed of this by a close friend after I signed up. I didn't see a need to check Vodafone's coverage as I used them years ago and was very happy with their service and coverage. I wish I had. Up until today, 16 Feb I have had serious issues with data downloads (just logging into weatherzone has become an issue - at times it does not load due to network error). My phone drops out and often, calls have not been connecting. In fact, I tried calling home 10 times and after the 11th try - I managed to get through. Not happy at all as I use my phone predominantly for business purposes. I want to get out of the contract - however in the interim, I will join the line of very unhappy customers and will join the suit. The irony of all this, is that I have a 3G Kindle and I get faster connection to the net via this simple e-reader than by Vodafone.

I have been a customer of Vodafone now for over 10 years. It used to be great!!!! NOW its terrible I thought it was my iphone but after googling vodafone reception problems i see it is not.
I am on a $79 plan and I am not getting the service I am paying for. I find the customer service staff very helpful.

Charged hundreds of dollars incorrectly due to a 'systems error'. The back office staff are attempting to fix the contract issue and the money will be credited to my future accounts. Not much use to me as I'm now stuck with the interest on hundreds of dollars that was taken out of my credit account due to a stuff up on their part.

This on top of the usual useless reception and service.

Pathetic.

unable to get through a call ,even when calling back 6 or more times and poor 3g

According to Voda's coverage maps, I'm blanketed by 3G coverage - by at least 10km in every direction. Yet I often can't get a signal at all (not even 2G), even when outside, with no tall buildings in sight.

Vodafone's website is all but useless. When trying to log in to My Vodafone, four times out of five I get an error message (I'm CERTAIN my details are correct). If I do successfully log in, clicking on any of the links within My Vodafone (e.g. to check my usage) usually just sends me back to the login page!

DZ

Upgraded to a I phone 4 07/02/2011 after my 24 months contract ended in Dec 10
Local Vodafone dealer rang to activate micro sim card advised should be ready in about 2 hrs.
Well Tuesday 08/02/2011 afternoon rang Vodafone to ask what is happening,was told should be ready in 24 hrs no explanation as to what the issue is, sorry for the inconveince.
Wednesday 09/02/2011 still nothing rang Vodafone again was told that there is a back office issue with swapping sims need to wait 24 hrs to be rectified.
Thursday 10/02/2011 spoke with floor supervisor was told that its a back office issue and that they will need 24-48 hrs to rectify, after much persistance was told that my old sim was not deactivating properly and that the new micro sim would not activate because of this, supervisor said that he will call (still waiting).
Tuesday 15/02/2010 more than enough time to rectify the issue was told that my account details have been suspended and to rectify the issue will take 24hrs - 10 days,
Tried different avenue by calling the Sydney head office was told that they will put me through to a senior Australian supervisor lol straight to customer care service in India
My question to Vodafone do you care that your long term customers are being treated in this way?
Not impressed at all Vodafone get your act together

Further to my last posting, last night. This morning i am in the same boat i was in at the beginning of the last billing cycle. No information avaiable as to my current usage. So, whatever may have been left of my last months allowance has been swallowed yet again. I may have had enough to download a tv show etc, but who would know???? Certainly not this disgruntled customer. Do they save my mb's for someone else or something.According to the last information i had i still had 3333.33 mb's remaining.......but when i realised that figure wasn't moving at all, was too scared to do anyothing ajor online in case i went over the limit, But ow would i ever know wheni wasn't able to view my usage for 5 days running????

I joined vodafone 3 months ago they told me they have the footprint of telstras coverage i was with telstra for 7 years i left them becuase the prices were expensive biggest regret i ever did. i was in geelong and had an car accident i could not even contact mum to say i am in strife.
i put a complaint in and got my contract waived. i have moved back to telstra best thing i ever did.
It took them 7 days of calling to end the contract
3 hours a day to speak to customer service they never follow up with my calls
it made me so angry.

At the beginning of this billing cycle, for many days i had NO WAY of checking my usage, i tried everything and then magically, after a phone call, it reappeared. At the end of the billing cycle, i have been stuck on 3333.33 mb, left out of my 8GB...so, i have used it with great trepidation for days, for fear of going over my limit. Now, as the billing cycle changes over again, i lose whatever it was i had left, that i wasn't able to check on, and it seems i will have no way of seeing what my usage is, AGAIN, as the system is down. Thankyou MYVODAFONE, you ain't no friend of mine.

they ruined my credit rating, the contacted veda while i was paying off my bill, now i cant get a mortgage because of their 'mistake' to use their words. this happened in 2008 and i just found out now!

I have a brand new iphone 4 and am on the most expensive plan vodafone offer... I can't access the net, calls constantly drop out, i'm ALWAYS getting outbid on ebay because the service drops in and out constantly!!! WTF am i supposed to do when all they do is tell me to reset my settings... I'm going to keep complaining until they do something about this!!!!

Rubbish 3G. Webpages wont load, apps drop connectivity, calls drop out - all with full reception. Only solution is to restart phone.

Im am about to move to a new house that i am unable to recieve any coverage from Vodafone even tho on their website it says that there is service in that area. Now they are wanting me to pay $760 to get out of my contract.

I connected with Vodafone via Crazy Johns on the 4th of February, 2011. Every day since then I have not been able to access the internet without sometimes up to 50 attempts due to not receiving a strong enough signal even though I was assured by the Salesperson that the reception in Oakleigh was quote "excellent". They were not interested in helping me and said I have to ring Vodafone directly. After ringing Vodafone directly on the 7th of February, 2011 I ended up speaking to someone in Mumbai, India. They told me that they would run tests and contact me within 3 to 5 days. Well it is now 7 days and I have not been contacted with any explanation as to why I am paying for a service that is completely useless. Yesterday it took me 4 hours to access my emails because the system constantly times out due to the poor signal. Oh, by the way I have a WiFi pocket modem. Maybe that is the problem. Very, Very poor customer service in my opinion.

I am going to telstra today !!!!!!!!! Hurray !!!!!!!!!!!! bye bye vodafone ..... the absolutely pathetic customer service / no reception mobile company / no network at all since the past 6 months.

Finally I will live a life with network converge wherever I Go .......... Telstra "That's how we should connect"

Can't wait to get it today.

I have been with Vodafone since September 2010. Signed up for a 2 year contract... $49 cap, 1.5 g download a month.. First 12 months was a $10 month discount and an extra gig download a month totalling 2.5... It's now Feb 2011 and I haven't received 1 correct bill, have spent a total of 6 hours on hold to vodafone... and am still not receiving correct bills let alone reception or internet usage..

I have been with Vodafone a week and already hate them. After 6 happy years as a loyal 3 customer with no trauma with service, ever, I have had to switch to Vodafone pre-paid as I'm moving overseas and 3 mobile pre paid didn't have the handset I wanted. So, loaded up my $49 credit last Sunday, migrated my number over (having had the same number for years didn't want to lose my contacts) and lo and behold on FRIDAY NIGHT i.e peak mobile usage time for no reason and with no explanation my phone stopped being able to call out or send messages. After trying to contact the 155 number multiple times, and only hearing bloody Lara I finally got through to someone who explained it was an issue that would be resolved within 24 hours, not a human error, and therefore could not be sped up. I waited my 24 hours and BOOM saturday night no service still. Called again multiple times and was told the team who fix these 'technical issues' wouldn't be in till Monday and the rollout of the soloution may not come through till Tuesday, possibly even Wednesday. They also would not explain what the issue was. So for the last two weekends I have been without service and stranded. Absoloutely abysmal service and I see no good reason to stay with Vodafone, having spent $100 in the last week on Credit and being unable to call anyone is about the most frustrating thing I've experienced as a customer in a long long time.

In short, I will most definitely be migrating my number to another provider and staying the hell away from Vodafone once I have been allowed to spend my credit. What a joke.

Carly

I have broadband with vodafone and its terrible. Sometimes it runs in bps not even kbps. I find the more reception bars it shows the worse it is. Also have vodafone for my iphone 4. Completely pointless to have internet on your phone when it takes over 20 mins just to load google. Calls constantly drop out and always loses coverage. Especially in the city or at home (Derrimut). Most frustrating thing is the delay the website shows your usage. I check my usage often on the website. Last month for example, checked the website 4 days before the end of the billing month. Said another 800mb left. I did not use the internet again for 2 days and checked - still saying 800mb. I checked my banking and stayed at my friends house for 2 days. Receive my bill for $30 more than my plan. Apparently I went over my usage. A delay of 4 days are you serious. Its really ripping people on contract off. If you are on prepay it would show your remaining balance immediately and stop the second it run out. Seems ridiculous

Over the last 4 months I've really began to notice the lack of reception with Vodafone in Metropolitan Melbourne. I found it hilarious that last Saturday night I was standing in the line at Hoyts Cinemas at Chadstone Shopping Centre and I had no reception. It has to be at most 20km from the CBD and the busiest shopping centre in Melbourne and possibly Australia.

I am waiting for the next generation of dual core smart phones to arrive in May/June and when they do, it's goodbye Vodafail and hello Telstra!

Have been with 3 for a number of years, and off contract for a few months. Just moved house and 3 reception was consistently poor to non-existent. Tested a friend's Vodafone sim and got much better reception, and despite my better judgement (being well aware of Vodafone's "issues"), went into a 3 store to migrate to Vodafone. I signed up for a SIM only $35 cap with 500MB data (month-to-month, not a contract). The salesman tried to select this plan which appears on the current brochure and the Vodafone website, but could only see one called "SIM Only $35 Cap 6Mths". He checked the details and it said 0 month term, but said to come into the store if there was a problem.

First problem, I tried to register for the My Vodafone online portal. Entered my phone number and was told a temporary password had been sent by SMS to my phone to confirm my identity. The password SMS arrived sure enough... 32 hours later. Obviously it had expired by then. I tried about 5-6 times before I finally got it within a minute and successfully registered.

Once logged into My Vodafone, I checked my data usage, and was surprised to see that I had 250MB data quota on the account. I assumed it was a pro rata amount based on my remaining quota from 3 and waited for the billing cycle to roll over. Nope, 250MB again. I rang VF Customer Care, told a very bored sounding woman my details and the problem twice, and was then told that the call centre did not have access to the plan and that I was on a 6 month contract plan with 250MB data.

So I went back to the store, and spoke to a very helpful staff member. He said the call centre have more access then them so being told to go back to the store was rubbish, but he called Customer Care on my behalf. He actually had to scan the brochure to show the call centre that 500MB was part of the plan. After being on hold for ages, he was told that the "6Mths" on the plan name was part of a "promotion", where I pay half-price for six months. That's the good news. The bad news is for those six months my data quota is also halved. I said, "That's a pretty shithouse "promotion". If I wanted to pay less for less data, I would have gone on a lower plan, don't you think? And also, for a "promotion", it wasn't actually promoted any where!" He reckoned the plan shouldn't have been on the system, and I shouldn't have been put on it. Luckily I'm not on contract so I can cancel this plan or change to a different one if needed (or go to a decent carrier), but seriously, what is the point of advertising a particular plan and then putting users on a lesser plan than the one they asked for? How is that in any way an incentive? Nice to pay less but if I want 500MB I wanted 500MB, not to arbitrarily halve it and charge me less!

I know my 3 (vodafail) contract is almost up say about 2-3 weeks to go. i went into a vodafone store to cancel my contract but because i still have a few weeks he said i will have to pay out $12.50 as ive cancelled my contract early my point was why should i keep paying you pricks when im not even getting a serivce im payin for cut the story short he went on and on about it and the main point was i still have to pay . i said no im not payin extra i will come back in a few weeks and cancel it then.he had the nerve to say would you like to upgrade I dont tink so LOL

im on a $99 cap unlimited and i get a bill $259 how does that work???

I have been with 3 (now part of Vodafone) for several years and had no problems, until I moved to Melbourne ... before applying for a rental property I went into the 3/Vodafone store to ask about coverage and was informed there was full coverage (for mobile and mobile broadband) where I wanted to move to. Of course, when I actually arrived in my new city, alone and overwhelmed, I found that I had next to no coverage for either my phone or internet. Going back into the store was no help and I then spent many phone calls backwards and forwards with 3 "Customer Care", being transferred from one department to the next with long hold periods between.

Finally they agreed to release me from my 3 contracts if I agreed to try Vodafone first. I stated that I did not want to do this as I had been a Vodafone customer several years ago and had been very dissatisfied with the service and reception - Only to be told that the network had been 'significantly' improved. I was given a credit on my account of $30 to enable me to purchase Vodafone prepaid SIMs to trial.

It took 1 hour instore to get signed up for the SIMs which ended up costing over $50 (once any data allowance was included) - for which I refused to pay and made the staff call 3 Customer Care to sort it out themselves.

In short, the Vodafone reception was, as I knew it would be, even worse than 3's! So I rang Vodafone to ask for this to be recorded on my account so that I would have all the documentation required to be released from my 3 account. The person I talked to kept telling me that there should be adequate reception where I lived and that it must be a handset fault (despite it working perfectly prior to my move) - he kept insisting that the only way he could help me was if I called back on an alternate number. No matter how many times I explained that I was alone in a new city with only a mobile phone and no alternate to use, he kept telling me the same thing. I ended up in tears on the phone and even when I told him that I couldn't even have a conversation with my mum without it dropping out, and that I was worried that if I needed to call an ambulance or the police that I wouldn't be able to, he just kept telling me to call back on an alternate number. In the end, I hung up in tears.

3 had also tried the 'alternate number' sham for the purposes of running 'handset checks' but had at least understood when I told them (for the 10th time) that there was no alternate number.

So, 3 finally agreed to let me out of my contract for the mobile and internet, without the cancellation fees. But they were unable to stop the cancellation fees from appearing and told me I would have to call back after my bill arrived to get the cancellation fees removed. I am also told that I am required to pay out the remaining handset installments on my phone (some $450).

A bill arrived and I rang 3 today to confirm if my direct debit was still active (given that they've cancelled my online access to my account details) and in the process found that they had NOT cancelled my internet account in January as I had asked, and been told had occurred. And they were expecting me to pay whatever pro-rata charges there were since this time.

I refused and spent quite some time outlining to the representative I spoke with that it was not my fault the previous person I had spoken to was obviously incompetent and had not done the job they said they would or made notes that this is what had been discussed. And highlighting that I intended to take this matter (and the overall completely horrific service received from 3 and Vodafone) to the Telecommunications Industry Ombudsman - at which point they agreed to 'make an exception' for me and waive the pro-rata fees on my internet account.

The distress this has caused me - in terms of having to justify myself and make my position clear to people who keep reinterpreting it and choosing to only focus on one aspect of my story, as well as having to repeat the whole, convoluted tale each and every time I have been transferred to a new department - the isolation I have felt all alone in a new city - and the waste of time this has all been has convinced me to make a complaint to the TIO and to never trust Vodafone again (Optus wasn't much better either - their reception was also substandard and the 3 hours I spent standing in their store on hold to their customer care team left me in tears and with a migraine - all to access their 30 day reception guarantee a mere 3 days after signing up).

Since January 24th 2011 I have rang Vodafone 4 times regarding the sending of my mobile phone bill in the mail. Always get the same answer its in the mail.
Account is now overdue at no fault of mine. It also took them five & a half days to connect my mobile phone. I have requested to be released at no cost to me from my contract as this service is a disgrace but have not heard back from Vodaphone as yet.

Voice messages appear even though my phone doesn't ring on nearly a daily basis, simple text only sms fail to send after numerous attemps (less than 50 characters in one case), data speed slow to the point of being absolutly useless. This all takes place in the Melbourne CBD!!! If they can't get it right here what chance do they have elsewhere. I've been with Vodafone for 6 months and am considering breaking my contract and re-joining with Telstra!!

I changed from Optus to Vodafone to save 5 bucks about a month before their network crashed and now am having to deal with what they call a network. My mobile data is like going back to dial up internet with really, really... really... slow data speeds and pretty much non existant mobile tower switching. Every time I move a suburb my phone doesn't register on the network to the point where I have to turn it into airplane mode and back out to reset it's connection with vodafone.... 5 bucks...

Signed up on 31/1/11 @ 3pm told me would port within an hour 4.45pm call vodaFAIL, tell me will be dont tomoro morn @ 10am, 11.30am - still nothing, asked if i could just cancell whole thing cuz it hasnt ported, said no has started porting will be done in 3 hours (30min later done)

MOnday spent total of 2 hours on hold trying to sort out why my net wasnt working in GEELONG CBD, phone dropped out twice while on hold as well :S, make me do system reset and test sim in another phone still dodgey!

Tues took day off work called vodaFAIL @ 8.55am - last person I spoke with was at 3.40pm WTF!!!!

Told me need to investigate will need 3 examples of calls dropping within 24 hrs phone had dropped out 5 times while on phone to vodaFAIL! told me that i need 3 diff numbers and to call as many people as possible and log if the drop out.

Called back on wed morn to give the numbers that dropped out told me we had issues tues night so those calls you made WONT BE COUNTED! I said well it dropped out at work this morn, she assured me i only needed the one example (i think she is full of shit)

Meant to get back to me about it today still waiting... while on hold to vodaFAIL on tues - called the TIO as it is insane to be on hold all friggen day!

The 10 day period for TIO is up tomorro, see what happens...

Its so CRAP!

If I don't get released from my contract soon, I'm definitely signing up to that class action lawsuit. They make excuses, saying "oh they're just upgrading that area now. It will be completed in _____ (whatever the next month is)". "I'll just put you over to our technicians who should be able to fix the problem for you"

Hello can someone please explain to me why does my mobile phone keep showing
Inactive USIM its been like this for over an Hr and i cant even make any calls WTF ?

Had a very bad day yesterday...Drop outs in South Yarra and Doncaster....Constant..very annoying when you are on a conference calls....How long can this go for?
VHA has screwed this up......i knew we where in trouble when they merged!
Bring Russell Hewitt back! (Former CEO Vodafone) He would never let this happened!

I have been trying for over a week to get my usage details via the vodafone website, every time it comes up with an error. I have tried using 3 different PCs on 2 different ISPs. This is not something I want to get listed over the phone, I need to know my usage details.

i lined up for a bazillion hours in store today to renew a contract and get my iphone. i had to ask so many questions, the guy offered nothing. and he said it'd be connected in an hour. its been eight hours. fail vodafone. looking forwards to the next 24months with you....

We moved suburb last week from Caulfield North to Prahran, less than 2 Kms away,

And my partner and I are both on Vodafone.

We have no reception in house and very low in the middle of the street and backyard (prone to dropping out constantly)

When we were sold the devices we got the Vodafone bs of we cover 90% of australia, so of course we assumed that would metro area for sure.

Now we are up the creek. I work emergency call and I soon will be out of contract but my partner recently signed up to a 24 month contract.

We need help. Vodafone is a complete fail, and should not really be able to claim to provide service, even in our old address our signal was very poor 24/7 but at least useable. We have tried a few diff handsets but they just suck, plain and simple.

I bought a HTC Desire HD Smartphone in December 2010 through Vodafone on a monthly plan. Great phone with all the bells and whistles. However, I have had the words "Limited service, emergency calls only" emblazoned across my screen since I got it (by the way, I live in metro Melbourne not in Timbuktu). Despite numerous calls to Vodafone and even face to face contact with the 15 year olds who work in their stores, still no joy. They have now taken my phone to be "checked" (a process they said could take 3 weeks). A very unhappy customer!

I have been with vodafone for 10 years this year! wooo... I just thought everything you guys are discussing here was NORMAL! WTF>???? You mean good service and reliability is possible??????

sick of no reception sick of waitin for them on the phone sick of wrong information (and now i have to get a police report for a phone that I LOST dont our police have enough to do without me getting them to wright out a lost report on a phone) i have now been told i need to pay $175 to get a replacemant phone i told them to shove it in the bin paying extra on my phone for insurance for 12 months i lost it in the floods in S.E Vic on friday helping a friend! 12 months to go and vodaphone can go to HELL there a complete JOKE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Receive a bill via email, log into their site and you can't even pay it! EPIC FAIL!

Can't even receive phones call......phone doesn't even ring, goes to voicemail directly.......wtf Vodafone......time to ditch the wankers and jam their pox ridden Iphone 3GS up their arse!

I've had problems for the last 3 months with Vodafone regarding my mobile phone and my USB mobile internet. Calls drop out constantly. Yesterday was the last straw for me as i had no service on my mobile phone for 6 hours. It's just no good anymore.

Download rates from the Vodafone Wireless Modem are continually dropping to 0.00 kbs and changing from 3G to HSUPA which is so slow that I just give up trying. I have lost the opportunity to purchase items on E-Bay due to this recurring problem and believe that Vodafone should somehow increase their transmission signals.

Got a second month-to-month sim Nov because I was going over my mobile broadband data allowance. Unbeknownist to me (until it was waaaaay too late) it wasn't linked to my main account so even while I was religiously checking my usage, I managed to rack up $270 in excess usage fees ... and the account wasn't being paid as I just use my vodafone, I don't pay attention to the emails (have learned that lesson!) I didn't even find out until I went into the store about something else... what's stupid is I'm probably the only one so happy with their pocket wifi coverage I use up to 20 gb a month on it... it's their customer service & systems that let them down :( (@meinmelb on twitter)