Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7591 Someone from VIC thinks vodafone is Absurdly at 28 Dec 2010 07:23:57 PM
Since signing up to a 2 year contract 2 weeks ago I have been unable to get anything close to network service in the Eltham area. The phone says I have full reception yet I cannot make calls or use mobile internet and txts can take up to an hour to come through after people send them. I also frequently get "message sending failed" notices when tryingo to reply...Ridiculous given Eltham is supposedly in Vodafone's 3G coverage area and I was explicitly told by staff that Eltham would be fine for coverage before signing up to this contract...Don't even get me started on the customer support...40 minutes on hold to be told somebody would call me back in another 40 minutes...Only to be called back 2 hours later from the wrong department and put on hold for another 30 minutes while they transferred me to the right department.