Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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7646 Someone from VIC thinks vodafone is at 28 Dec 2010 07:54:09 PM
I HAVE NO COMPLAINTS! I have been a loyal customer for 15 years and i get great coverage. All you whingers SUCK IT UP OR CHANGE NETWORKS!!!
I too was the most loyal Voda customer after having been with them for around 10 years... Always bragging to friends on other networks just how great Voda were. Until trying to reach them on 1555 over the past few months. After I eventually got through to a human, the customer service rep confirmed my worst fear... The call centre is now 100 percent in India. So you should now be prepared for bureaucracy, blaming the customer, not understanding Australian consumer protection laws nor the importance of the TIO and be prepared for them to not actually record notes on your file that you may need to rely on in future.
The service provided by Voda reps now goes against everything I thought Voda once stood for.
Cost cutting is pointless if you have no customers left.
So yeah, I can understand why you love Voda. I just hope that you dont need assistance from them, ever... As you may find they don't love you anymore.