Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
19175 Someone from QLD thinks vodafone is at 17 Aug 2011 12:57:24 PM
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It's never nice to receive a bill higher than you expect, I'm sure I can help solve what is causing it with you. Sounds like you're educated and aware of the billing corrections recently made and the effect they've had on previously unbilled data services and I appreciate you posting what has happened to date.
We'll be able to look into what may be causing the data use and ensure it's avoided in the future. You mentioned that you don't use any services that are related to the billing corrections made (Peer to Peer, VoIP and Secure HTTP), however some applications and sites may communicate via secure HTTP as part of normal operation and previously you wouldn't have been billed for the data used. This can increase the amount of data you're billed for, even though you haven't changed your usage style/habits. You also mentioned you're in an area of reduced 3G coverage; the coverage checker gives an indication of expected network performance, but you certainly may be able to retrieve data at that location.
You mentioned that data sessions were listed during times that you were either at work or asleep; whilst this may seem like an error, there is a high possibility that if your handset is switched on, it can be retrieving data in the background. This could be an application checking for updates, or simply checking in and letting the application server know you're still around. These small increments of data use will extend a session time over a long period.
If you can let me know what model of handset you're using I can give you information on how to stop background tasks and help eliminate extra data usage. Do you know how much extra data you used overall? We've got a range of mobile internet packs to add to your data quota if you think you'll be using all your allocation next month, you can see these packs on our website here.
I'm sure we'll be able to solve this for you and help ensure you don't receive an unexpectedly high bill again.
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Also write a letter to the ACMA, the ACCC, and most importantly, your local minister.
I thought i was being straight to the point of what their reply was??