26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19614 Someone from NSW thinks vodafone is Anti-customer at 7 Oct 2011 10:10:48 PM
I just wanted to check my prepaid usage, on their website. I used my usual logon and was told that because I had "failed to enter the correct answer to your secret question 3 times" I would be locked out for 24 hours and that I should ring customer "service" (as if they'd know what that meant) on 1 300 30 10 30 . So I rang that number and got a recorded voice telling me that would not be available until 7.00 a.m. tomorrow. Marvelous service especially seeing as how it didn't even give me ONE chance to read let alone answer my secret question! Vodafails again! Ernie (PERSONAL DETAILS REMOVE)