Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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19658 Someone from ACT thinks vodafone is Overcharge at 11 Oct 2011 07:42:56 PM
I seriously hate this network. I'm on it's $79 Cap plan and in the first 3months the charges were normal although I was worried because I made so many international calls. I kept on making international call afterwards. Then, the most horrible thing happened when I logged on to myvodafone and saw my bill is over $200. I went to the customer care or retail store and they told me I've exceeded my monthly allowance and that's why I got charged that much. When I told them to look at my previous bill they just went on showing me the usage details. It was actually a week after I paid my latest bill when this freaking surprise from vodafone, or we should call Vodafail came. I hate vodafone !!!!!!!!!