26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20073 Someone from WA thinks vodafone is worse since upgrade at 22 Nov 2011 01:33:41 PM
Vodafone has sent us messages saying the upgrades to our area are completed. It is now much much worse in Yanchep. We get reception 10-20% of the time (used to get reception most of the time) and have to resend messages many times before they actually send. Everyone in the area seems to be saying the same about vodafone and a few have already signed up with telstra.
What a shame vodafone doesn't have a site like this. They never seem to have any problems in the area noted on their site and say to phone them if your phone isn't working - how?
22 Nov 2011 07:53:56 PM: If you want to switch then let Vodafone know you are still having problems and tell them you want to get out of your contract without paying. Since they aren't delivering the service you signed up for they should let you go, if they don't then it's time for the TIO. Details on the 'how to complain' page.

Vodafail.com Moderation Team