26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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11050 Someone from WA thinks vodafone is merry-go-round at 7 Jan 2011 10:21:21 AM
For teh last 3 months they've sent me an SMS saying that they are going to charge me because THEY can't email me my bill to my nominated email address?
Funny how everyone else can email me... anyway i digress after 3 attempts to call them I finally get through & get stuck on hold for 10 minutes then they hang up...grrrr! so I call back the next day, this time I get through after 8 minutes on hold, but they've put me through to the wrong department, who say they'll put me through to the right department so on hold I go again, for a further 7 minutes before anyone answered & when a nice lady did answer, her accent was so strong it was very hard to understand her, but anyway they eventually figure out that when I had updated my email address (about 5 months ago due to changing ISP's it hadn't updated their backend system? Seriously getting sick of these incompetant morons