26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


0%
Share on facebook
18239 Someone from NSW thinks vodafone is VERY at 1 Jun 2011 06:16:20 PM
I have 2 iPhone 4's with vodafone and when I am with my partner at his house the reception is fine but I have trouble connecting to the internet and even though we have wifi the phone keeps dropping off the wifi connection even though the laptop has wifi still. Before i joined vodafone I checked to make sure that I could get reception in my area as sometimes we have trouble with other companies. I checked and it said it was perfect reception with a big smiley face so we willingly joined . Then i get back to my house and I have nothing but call failed over and over again when I can finally make a call It goes distorted and then drops out again. I rang to complain to vodafone and the call centre operator was even getting annoyed with my poor line and the phone cutting out and them having to call me back over and over again. Other family members of mine are with the 3 network which shares the same towers as vodafone and as wel all know they are not linked. My sister can change from 3 to vodafone with out having to cancel her contract but when I asked if i could go from vodafone to 3 I was told it was not possible and i would have to pay out my contract and sign up with 3. I did not want to do that because I dont see why I should pay for something that I can not use. I have asked them for a reduced plan and told them I was not paying extra for the phone as I was lied to and told that I could use vodafone freely and they told me it was not possible. I asked if they could reduce my bill for this month as I have not been able to make calls and 8 out of 10 messages fail and i end up deleting them and not bothered to send a message at all and they still rejected that as well. I feel that if something does not happen soon and vodafone can not come to the party and start looking after a customer better than what they are then I will be forced to contact the telecommunication ombudsmen and see if they can take this further as my attempts to talk to a manager with in complaints is never followed through.
I dont understand if you are one day late paying your bill they cut your service but they can not provide a service for them to bill you on!

0%
Share on facebook
18238 Someone from NSW thinks vodafone is Beware of Telstra Boardband Mobile plan at 1 Jun 2011 05:38:28 PM
All,

I have a boardband wireless plan (actually a business plan), 3G data allowance per month, no up front, thought I had a good plan but I used it up in less than 12 days, any thing after that is calculated by Megabyte, like a few minutes would clog your heart pain of up to $50 or above. My last bill ends up $350. So I was shock. I could get TPG unlimited for $35 dollars.
So I didn't pay the Telstra bill, Telstra flings shxt on my face and suspend, then cancelled my service and requesting payment for the total 24 months fee of $880 dollars. I rang them Billing, rang them Credit Management, rang them Customer Service, try to get my service back by paying the overdue amount without paying the full 24 month plan. They say no way, no exception, I have to pay all 24 month now before I could get my service back. They say the service is qanranteed and is now threaten to report me to the credit agent.

1/ I want to know if any one of you have similar experience with Telstra?
2/ Is there anything I can do about it?

Also to warn potential future customers to be very careful of choosing your plan with Telstra and the fine prints.

Lossing hope , where is the star in Telstra?
3 Jun 2011 10:42:23 PM: its called VODAfail, not TELSTRAfail
4 Jun 2011 08:50:22 AM: @ 4 Jun 2011 12:42:23 AM See post 18236.

Vodafail.com Moderation Team
23 Jun 2011 10:27:20 PM: haha. you wouldn't have that problem with vodafail, as the device wouldnt have connected in the first place!

0%
Share on facebook
18237 Someone from NSW thinks vodafone is Carlton near corner of Park and Price Highway Boardband Coverage56k modem speed at 1 Jun 2011 05:26:33 PM
Lucky to have 56k modem speed if any at all. Is it the hill behind my house? Can Vodafone add another tranmitter there on top of the hill. Not acceptable. Vodafone do something about this please!

0%
Share on facebook
18236 Someone from NSW thinks vodafone is Be Fair to Vodafone, can I complain other carriers here? at 1 Jun 2011 05:22:32 PM
Is it OK to say my pain with Telstra?
2 Jun 2011 05:55:45 AM: Go for it!

Vodafail.com Moderation Team

71%
Share on facebook
18235 Someone from NSW thinks vodafone is terribly at 1 Jun 2011 03:48:18 PM
15 Jun 2011 08:38:53 PM: wow!!!! thank god i read this message before actually claim this so to speak good charitable offer! guess what? my connection both on my wireless and mobile phone are getting worse everyday! i am seriously thinking of moving on to another provider... i now realise its better to pay more for quality service then being ripped off for mediocre provision! thank you Voda

0%
Share on facebook
18234 Someone from NSW thinks vodafone is D- at 1 Jun 2011 02:18:34 PM
No coverage

0%
Share on facebook
18232 Someone from NSW thinks vodafone is at 1 Jun 2011 11:58:02 AM
Calls continually drop out in my area, one minuite i have connectivity and the next I am talking to myself!!

0%
Share on facebook
18231 Someone from NSW thinks vodafone is poor reception, no 3g connection at 1 Jun 2011 11:25:31 AM
my wife and i signed up with vodafone over a month ago and we seem not to get reception in our own home or work. we are based in sydney. when we signed up orginally with three, we were told that it was the same company and we would not have any problems with network at all. business as usual. how wrong were they

0%
Share on facebook
18228 Someone from NSW thinks vodafone is Email issues at 1 Jun 2011 05:48:56 AM
Get this one!! iPhone 3G - Vodafail phone service, Optus as my ISP for email etc. Suddenly I have email issues ... can receive OK from Optus ... do you think I can send email through the Vodafail servers? Goto Vodafail shop at Wfield Bondi Jnct and they say "We have issues with email on iPhones to Telstra and Optus"!!! Can you believe it ... Vodafail customers cannot send emails from their iPhone to the TWO LARGEST ISPs in AUSTRALIA. THis company is a total JOKE.

0%
Share on facebook
18226 Someone from NSW thinks vodafone is Horrible at 31 May 2011 07:50:05 PM
I finally received a very important SMS about 5 days later!!!! WTF!!!!!!!!!

0%
Share on facebook
18219 Someone from NSW thinks vodafone is at 31 May 2011 04:13:27 PM
As a tradesman my phone is just as important as any other tool I carry. But today was totally useless for several hours, I couldn't use the Internet or my net banking make or receive calls or send and receive txt.

0%
Share on facebook
18218 Someone from NSW thinks vodafone is Disgusting on a scale of 1 to 10 - VODAFAIL is a scale of 1000 HIROSHIMA BOMBS at 31 May 2011 04:06:57 PM
I have been with VODAFAIL for 2 years because I was in a contract. Always paid my bills on time. Then after I paid my November 2011 bill of $129.89, the December bill appeared with outstanding amount of $129.89 + December normal charge. I disputed the amount, rang them, went on merry go around for it seems like forever, got transferred from department to department and having to give my details AGAIN AND AGAIN, at the end I was told to go to VHA store with my prove of payment.

So I went to the store and spoke with a lady who tried to sort out my issue (again over the phone with VHA 'international' call center.
She said the issue will be resolved in the next 24 hours, if there's any issue they'd contact me. They NEVER DID.... until the bill of January arrive with the same outstanding amount. So I keep complaining every single month and was promised the same thing EVERY SINGLE F*CKING MONTH.

And I started getting phone calls about the outstanding amount and got harassed and was asked to pay. EVERY TIME, I have to explain the situation to them AGAIN AND AGAIN.

Then my phone got barred in MAY. (yes this thing goes on for ages) I rang them, and after waiting for 30 minutes all they said (with Indian accent) was.. well, we cannot allocate your payment and if you're not going to pay for it now I cannot un-bar your phone... you freaking kidding me right?? I gave my prove of payment to you like every single time I called, every single time I visited the store, every single f*cking month.

I got so angry with the phone calls asking me to pay, no receptions, poor 3G signal, trying to complain but going no where, and now my PHONE IS NOT WORKING because VODAFAIL BARRED IT. Better yet, they treated me like a non-paying customer and it is a disgrace!!!

I ended up lodging a formal complaint to TIO yesterday. So we see how it goes.

In a nut shell, VODAFAIL has FAILED miserably in servicing their customer, their call centre is a TOTAL JOKE, and their staff is soooo inadequate to handle problems. Now their networks is getting worse and worse everytime with signal dropping in and out, it's ridiculous.



0%
Share on facebook
18216 Someone from NSW thinks vodafone is Joke at 31 May 2011 02:35:38 PM
I was\am with Three on a plan. I had a call on Saturday from Vodaphone saying that they now owned Three and I had 6 months left on two of my phones on contract and therefore I was entitled to change my phones. I wasn't really interested but the rep said I could have a HTC Legend and if I selected a Nokia as the other phone they would throw in a wireless dongle with 1Gb a month download free plus the new pan had more calls, unlimited calls between Vodaphone and Three mobiles etc. As I was already paying for a dongle then I thought yes why not and went through all the T&C's on the phone and agreed. Got a call from them this morning saying that sorry the rep didn't explain things properly and I wasn't entitled to the phones in question and that they "would" provide (without any charges)2 Nokia's as compensation for the stuff up. I replied that no the agreement I made and was for the HTC and the Nokia with dongle and this what was no doubt recorded. I thought that this agreement was legally binding and therefore they had to provide what was agreed by both parties. When my current plan ends am I going to renew? Do they understand that it's a lot cheaper to retain a customer than to find a new one?

0%
Share on facebook
18214 Someone from NSW thinks vodafone is Horrifying at 31 May 2011 02:02:30 PM
The complaints process is systemmically flawed -if you complain online a person will call you and try to connect you to a Customer Service person(eventually) -that person will claim that the online bonus dollar redemption service is fixed but they must be well aware it is not-I tried it while speaking to the person from Customer Service and verified that Vodafone either has no idea what is going on or is deliberately incorrect in status updates.This has been going on for weeks!!!

0%
Share on facebook
18204 Someone from NSW thinks vodafone is Network Signals at 31 May 2011 10:06:31 AM
I work in MASCOT, inner city suburbs between the citya and airport. About 4 to 6 times a day,I get a message from my Iphone that 'Network Selected NOT Available'. And on some occassion I would need to re boot my phone to be able to make a call. I guess this means I'm most likely not able to recieve a call either.

This started happening a fortnight ago and its really frustrating! I rang the customer service and ended up hanging up. Another crap service.

My contract expires at the end of 2011, Adios Vodafone and Ola Telstra or Optus for 2012
31 May 2011 11:36:00 AM: hi optus is worst then vodafone believe me

0%
Share on facebook
18201 Someone from NSW thinks vodafone is Extreme Fail at 30 May 2011 10:48:02 PM
8 days of customer service merry go round to resolve a mobile broadband and phone reception issue. Repeatedly told "I have escalated your problem", have been promised phone calls from their "network services team" and when they rang..." Sorry the deparment I need assistance from is closed, if only you had notified us 15 minutes earlier...." , I suppose the 6 days of repeated notification priot did not count?

So today on day nine after allegedly being "escalated again", today I asked if GOD was know dealing with the problem. the Response..."I am sure our resolutions team will resolve the issue to your satisfaction" They have sooo many alleged teams, except for one that actually works to fix problems.... so Today the problem was filed with the TIO.

0%
Share on facebook
18200 Someone from NSW thinks vodafone is Very at 30 May 2011 09:46:59 PM
Apart from the continual 'no network' signal in my inner city area of Sydney (infrequent to no reception right in Darlinghurst Sydney if you can believe that ) continual dropouts and inability to use 3G along with late SMS messages, the piece that ticks me off is that Lara never seems to work efficiently and customer service, whilst continually repeating the company polished standard apology for every bloody thing yet not concerned one bit since earning rupees are all they are there for etc etc apart from all that I had my phone service barred THREE times in succession in one week on the back of SMS messages warning this simply because of an unusual spike in phone usage - due to two week overseas work trip where I had to use the phone. All owed monies are debited from my business account. It is a business phone and I have been with voda for 14 years yet as a CEO of a company I had to call and wait for customer care to refer the matter on to the technical dept for reconnection only to be disconnected again - three times around the merry go round I went. And does the Bangalore brigade really care? I think not since negotiating the complicated construct of Lara and getting to the right people makes me believe that every mental effort of the powers to be at VF is being suborned to device a customer call number guaranteeing a high attrition rate amongst callers out of pure frustration.
I really just want to know how I can get out of the current plan if at all possible because of poor service in every way.
31 May 2011 05:57:58 AM: You have tried to resolve the issue and have appeared to be unsuccessful, the next step is the TIO, takes about 10 minutes max to complete their on line form.

The TIO details found on the How To Complain tab at the top of the page.

Vodafail.com Moderation Team

0%
Share on facebook
18195 Someone from NSW thinks vodafone is waste of money and time at 30 May 2011 06:50:06 PM
Let me begin by saying my VF phone service is fine. But my mobile broadband is hopeless. This week-end I couldn't even log into the Vf homepage to recharge my account. All I need to do was download an e-mail attachment. I ended up having to drive into uni to do it there. Again today ... could barely connect and wasted literally hours trying to retrieve some stuff I needed to work on. My wife had the car otherwise I would have driven in again. Have been sold something that doesn't work ... it's not too far off outright fraud IMO

0%
Share on facebook
18191 Someone from NSW thinks vodafone is So much fail. at 30 May 2011 06:19:10 PM
I work in the CBD in Sydney and network coverage here is SHIT. How can a major hub of telecommunications be so fucked?

0%
Share on facebook
18188 Someone from NSW thinks vodafone is at 30 May 2011 03:20:22 PM
I just received a stack of voicemails, from 5 days ago up til today, all in one go today! Whats going on there????

0%
Share on facebook
18186 Someone from NSW thinks vodafone is failed at 30 May 2011 02:47:48 PM
house ploblems

0%
Share on facebook
18181 Someone from NSW thinks vodafone is shithouse at 29 May 2011 09:08:48 PM
i cringe when i see people in the vodafone shop signing up with this criminal organisation,i really hope there is a god so these people can answer to the devil

0%
Share on facebook
18179 Someone from NSW thinks vodafone is poor reception at 29 May 2011 03:34:17 PM
i live in east blaxland, and i my calls drop out virtualy every single time.

100%
Share on facebook
18178 Someone from NSW thinks vodafone is CEO should be sacked at 29 May 2011 02:19:29 PM
Can anyone out there tell me why is Vodafone's signal/coverage so poor in the first place (and the same with "3" Mobile)... I just don't get it ! ! !...

The CEO needs to be sacked and the Australia Gov to ban this company (Vodafone Hutchison) from ever doing business here again.

A Law should be passed... IF THE PHONE COMPANY'S RECEPTION DROPS BELOW 3 BARS (within reason) THEN THAT COMPANY CAN NOT START UP A MOBILE COMPANY.
30 May 2011 10:54:54 AM: 3 bars.... Really?

100%
Share on facebook
18176 Someone from NSW thinks vodafone is VERY at 28 May 2011 10:50:50 PM
As far as I'm concerned, all of this belongs with "3" "My3" "3Mobile" "three.com"(Vodafone Hutchison)also.

It took me (within a month of signing up) - Just two weeks to get out on my Phone contract.

Just a thought... perhaps this site could be named/call VODAFAIL 3STRANDED !

0%
Share on facebook
18164 Someone from NSW thinks vodafone is International texting at 27 May 2011 08:22:19 PM
International texting to Canada and the US have been unavailable for most users for approximately 2 weeks. After calling Vodafone I found that:

(1) I am still getting charged for these failed messages
(2) they have no idea when the coverage will come back on. No idea at all.

Thanks for letting your customers know Vodafone.

0%
Share on facebook
18156 Someone from NSW thinks vodafone is at 27 May 2011 03:40:46 PM
Earlier this month VODAFONE admitted to faults in SMS service, hence they are giving people free sms service on a nominated sunday.

What use is that to people who doesn't need to send sms on that day. They should be CREDITING CUSTOMERS ACCOUNTS for charges on SMS that failed on the day!!!

When my contract is OVER, its OVER VODAFONE ! ! ! TELSTRA or OPTUS are my likely future service provider.


0%
Share on facebook
18155 Someone from NSW thinks vodafone is delayed voicemail at 27 May 2011 03:31:05 PM
What the bloody hell is the use of a VODAFONE Mobile if people can't call you when they need you.

My mobile doesn't ring, it defaults to voicemail. And my voicemail arrives 1 week late. Becuase it defaults to voicemail which arrives late and there is no list of missed call on my register.

To make matters worse, VODAFONE doesn't notify me that their service is not working or if they are compensating customers for the inconvinience. They just pretend everything is working fine.

I have since acquired a TELSTRA pre pay, once my contract with VODAFONE, its GOOD BYE FOREVER ! ! !

0%
Share on facebook
18154 Someone from NSW thinks vodafone is delayed voicemail at 27 May 2011 03:21:38 PM
I just receied my voice mail today, for message left as far back as 5 days ago.

What makes it worse, I tried calling my mobile no and I can confirm what my callers complain about. My phone doesn't even ring, it automatically defaults to the voicemail, which sadly doesn't work.

0%
Share on facebook
18151 Someone from NSW thinks vodafone is MASSIVELY at 27 May 2011 02:25:18 PM
I hate LARA! I want to meet her so i can scratch her face off with a cheese grater! My vodafone issues have been going on for almost 3 years now. When i lived in bondi they said my poor reception was due to my location. When i moved to cronulla they said the same thing and that their "technical team" are looking into it. Im again on the phone to them. This time they are offering to send another "imaginary technical team" to find out why my area has no reception. I absolutely despise this company. The next operator i speak to that can not speak english is going to cop it!

0%
Share on facebook
18148 Someone from NSW thinks vodafone is Voicemail not received at 27 May 2011 09:49:55 AM

0%
Share on facebook
18144 Someone from NSW thinks vodafone is very at 26 May 2011 07:03:51 PM
all sorts including credit card details hacked
27 May 2011 02:24:46 AM: Do you have any evidence that your credit card details have been hacked?
29 May 2011 03:31:05 PM: no actual evidence that it was vodafone but theses guys are one of the very few who have all my details, and who reported a breach of security a few months ago (credit card numbers released).I could not even receive a message from my banks fraud dep as my voice mail does not work. Over it.... went and saw staff at a vodafone store today and they say I should be able to get out of contract as I have little to no reception.

0%
Share on facebook
18142 Someone from NSW thinks vodafone is awful at 26 May 2011 05:54:59 PM
Hi I joined up with vodafone in sydney (poor reception there) have now moved to Bathurst and get barely any in the new house i just moved to, am i entitled to asked to be let out of my contract?
26 May 2011 09:27:19 PM: You'll have to ring up Vodafone to find out however if the coverage map on Vodafone's website says that you should have coverage then you might be able to get out early. Might as well give them a call and find out though. Best of luck!

Vodafail.com Moderation Team
30 May 2011 08:10:26 AM: Vodafone in bathurst good luck with that... Im not a telstra fan but in such a rural area telstra next g is the way 2 go !!!!

0%
Share on facebook
18139 Someone from NSW thinks vodafone is EPIC at 26 May 2011 03:49:59 PM
they screwed up my credit!!!

i bought the text and date 30$ credit and it has "unlimited" calles voda 2 voda which i would always use to contact family ect in australia and last night it decided to screw up use up all my credit i called up the voda staff and they said you get 100$ worth of calls only and i told them what it said on the site and they said your ment to read the terms and condition and im pretty sure it was an indian guy who didnt know what he was talking about

thanks vodaphone for wasting my money and to top it off i got all my family to get a voda sim so i can keep in contact with them since it said free voda to voda unlimited!

0%
Share on facebook
18138 Someone from NSW thinks vodafone is Mobile internet capacity at 26 May 2011 02:59:53 PM
I have a Vodafone post paid internet service, <<PERSONAL DETAILS REMOVED>> which I usually use in my apartment located in Rockdale NSW 2216. My SIM is plugged into a Huawei K3765 device as the K4505 they sent me recently gave me more of the problems outlined below. I can connect on the internet at odd, off peak times such as 2:00-6:00 AM but on many days from about 6:30 AM, there appears to be poor connectivity. If I reboot my computer, the Vodafone Mobile Connect software shows that my device has reception on the 3G network and then the GPRS network and sometimes USPDA. When this occurs, it is very hard to connect to Vodafone and surf the internet. I have called Vodafone to ask them to upgrade capacity on their network because their staff say that I am in a strong coverage area. On my contract I have until March 2012 but Vodafone will not release me from the contract early. Their staff just keep saying it is my computer's settings or the devices settings, but I have recently reinstalled Windows and used a stock standard "optimised" install of their software. Very disatisfied. Shame on you Vodafone!
26 May 2011 03:55:32 PM: I have edited your post, not prudent to post your mobile number.

Vodafail.com Moderation Team
26 May 2011 03:57:33 PM: Why suffer the wait and the pain until March 2012?

You have tried to resolve the issue and have appeared to be unsuccessful, the next step is the TIO, takes about 10 minutes max to complete their on line form.

The TIO details found on the How To Complain tab at the top of the page.


Vodafail.com Moderation Team

0%
Share on facebook
18137 Someone from NSW thinks vodafone is at 26 May 2011 10:21:29 AM
Firstly, I kept the grovelling letter from Vodafone Hutchison CEO Nigel Dews form March 3 were he begged for forgiveness for their crap service.
His address is: 40 Mount Street North Sydney, NSW 2060, tel: 133 121.
My advice to all is to bombard him and his office with letters - if you can spare the extra dollars send them by REGISTERED mail to him personally so he'll have to sign for them or at least nominate someone to go and sign for them.
He can't not sign and take delivery because he can't take the risk some may be legitimate business letters.
It's all about inconveniencing him and his rubbish company in the same manner he inconveniences and frustrates us.
Not only do I have a dreadful service in the Berkeley Vale/Fountaindale/Wyong area with constant drop out, late messages and voicemail delays - I sometimes have to drive down the street to make a call - but they have just tried to charge me over $200 for ROAMING during a period I was in Asia and had Data Roaming turned off! In the invoice it had me sending TXT messages every two seconds from 6am!
The useless man in India tried to tell I was supposed to call them to have ROAMING turned off. Like hell! There is even an advisory warning on iPhone 4 to turn off Data Roaming when travelling overseas to avoid high costs.
I travel OS every few months and am no dummy.
We turned of Data Roaming on both our phones the day we left (while sitting on the plane at Sydney Airport) and they can't explain how this has happened.
If I tried to falsely bill someone in my business I would be before the courts charged with FRAUD, but Vodafone are committing a fraud 24/7 by selling a service they can't meet and over-charging customers.
This company sells the sizzle, not the sausage. All we are doing is supporting their marketing via V8 Supercar teams and Formula 1. They are a bullshit company.
My next move: The TIO and hasta la vista Vodafone! Scumbags one and all!

0%
Share on facebook
18136 Someone from NSW thinks vodafone is not good at 26 May 2011 09:36:25 AM
it appears that voadafone bonus dollars redemption-vodafones loyalty scheme, has not been working for it appears -over two months,i have been trying for 2 weeks and after the usual customer service run around was told try again in 48 hours.Of course it does not work then either.This is important from a balance sheet persective as in effect redemption converts a contingent liabilty to an expense so it is something that is concerning ,and also annoying for a consumer.
22 Jun 2011 07:16:25 PM: I tried tonight to redeem my bonus bank dollars and the website wasn't working properly. I think you can increase that to 3 months now...

0%
Share on facebook
18128 Someone from NSW thinks vodafone is Exponentially failed at 25 May 2011 05:23:16 PM
I have a vodafone post paid and wireless accounts. I am so disgruntled by their service and their network that I am planning to start a video and post it on u tube to account for:
1. The number of times I get "No Service" (18 times yesterday - in Sydney CBD!)
2. When calls "fail" or "drop off" (does anyone get a connection around QVB or George St)
3. When the internet connection fails. (It never seems to work and Vodafone consistently charge us for it)

I have been on the phone with the company a number of times since October, making a complaint, with no support. And when I go to their stores, the sales agents actually ask me to drop their plan and go with Telstra!

Its typical of a hutch culture - get a stake in a company and run it to the ground and sell it off. Voda shame!

0%
Share on facebook
18122 Someone from NSW thinks vodafone is Waaaaahh at 25 May 2011 09:20:12 AM
Been trying to move from Woe-da-fone since 20/5 unsuccessfully, to Optus. They have been so obstructive, whether purposely or just inefficient is anybody's guess. Another call, they tell me 24 to 48 hours. Optus has been very helpful. My patience is wearing thin, but I have remained calm and polite - surprisingly! Fingers crossed.

0%
Share on facebook
18121 Someone from NSW thinks vodafone is Drop Outs at 25 May 2011 09:09:54 AM
We have 15 users on a plan and any visits outside of the Sydney metro area are constantly dropping out.
We will be changing to another provider.

0%
Share on facebook
18112 Someone from NSW thinks vodafone is Data connection constantly lost at 24 May 2011 05:09:50 PM
Data connection is continously lost on my smartphone. it will switch from 3G to H all day long, no stable connection to the Data network

0%
Share on facebook
18107 Someone from NSW thinks vodafone is Cant receive call at 24 May 2011 12:20:57 PM
Everytime I'm at work near Blacktown, I can't received calls. I have no problem making call. I've heard from people that it there alot of people with vodafone around you, your phone will have this happens. What carrier is this? if you can't supply to your customer don't demand it.

0%
Share on facebook
18106 Someone from NSW thinks vodafone is bonus bank at 24 May 2011 11:51:57 AM
I am on prepaid . Vodaphone offered a bonus that 10 per cent of your recharges would go towards a new mobile handset. I went to redeem the money i had built up to purchase a new handset only to find the site has been broken for two weeks.
Went to a few vodaphone stores they dont want to know about it.The people i ring customer sevice ETC are people from india their .And nothing has been resolved.
IF A COMPANY IS GOING TO OFFER A DEAL THEY SHOULD HONOUR IT.

0%
Share on facebook
18105 Someone from NSW thinks vodafone is turning iPhones into iPods EVERYWHERE at 24 May 2011 11:50:51 AM
18104 has prompted my memory and hence to alert everyone to a kind of work around....

So, the situation....Looks like you have reception, but can't make a call. It just keeps saying call failed after about 30s-1min

Then, call 1555....wait for Lara to tell me that they have a fantastic call recording service, and it still works well.....
Hang up in her ear, bleating expletives.......

Then, make your call and it goes through.......!

So if I was an out of control conspiracy theorist, I would be assuming all sorts of machinations of electronic decisions being made about if a phone can get through or not and it being decided that... because I wanted to call customer dis-service that I should be let through, but if I wanted to say....call my mother in hospital, then I cannot get through.

Lara has a direct line to Jimmy Baker it would seem.

I hope that someone somewhere uses this workaround to their advantage, say....when you've just had a leg ripped off by a tiger in Wagga Wagga and need an Ambulance. Sure, tigers aren't native to Wagga Wagga, but there's more chance of one singing Puff the Magic dragon in the main street than making a call with my iPod3GS.

Regards
SloDaFone

0%
Share on facebook
18104 Someone from NSW thinks vodafone is Super-fail at 24 May 2011 08:13:26 AM
If, for reason of outstanding balance (as little as a week), Voda decide to disable my service, I notice the following;

- My phone actually continues to operate normally as if nothing happened /provided/ I do not switch off/on or otherwise reboot the phone. I have successfully sent/received calls and SMS during at least one period recently when I know that a linked service on another SIM was disabled.

If Vodafone in their infinite wisdom, a wisdom that knows no bounds, decide to re-enable my service (given that I AM a long-standing customer who has never failed to clear all debt within days of realising my dilemma), I then notice the following;

- Dependent on the state of the previous cosmic phenomena, my phone may -appear- normally registered to the network when in fact; it does not receive incoming calls, does not receive incoming SMS/MMS, does not allow sending of SMS and.. and.. wait for it, does not allow outgoing calls but provides NO indication whatsoever as to there being a local issue, with the remote number dialled just returning an engaged tone or similar.

Being ignorant of any problem, I have then gone for /weeks/ without important communication. Contacts are abhored at the fact that I have not replied to important SMS and that my number is unavailable for long periods of time.

Would Voda care ? I'm willing to guess.. not.


0%
Share on facebook
18102 Someone from NSW thinks vodafone is turning iPhones into iPods EVERYWHERE at 23 May 2011 09:52:51 PM
So how could this reception issue impact heavily in a life and death situation ?

How could a mobile phone be such a vital life dependent link ?

OK.... well...I am 44 yo man, currently looking after a friends 9yo daughter, while the mother is at the hospital helping her friend give birth to her first child.

I have just found that the home phone here is a rechargeable out of charge.
It looks old, but it isn't taking money from anyone while not actually working. And there is a couple of broken toys here that, although broken, are not taking a hundred bucks a month while defunct.

So here I am, unable to contact anyone. I should be able to trust that my money each month is going to help me in a tight spot. Or are we too reliant on these devices ?

I guess I just have to sit tight and hope that I do not need urgent medical help.

Thanks Vodafone....

PS. Well, at least the internet works and I can bitch about Vodafone....
By the way, the internet is NOT with sloDafone, ie. you are reading this...

0%
Share on facebook
18099 Someone from NSW thinks vodafone is at 23 May 2011 05:55:08 PM
I have been experiencing coverage issues for about 6 months now, not happy. I thought I would wait it out; thinking Vodaphone would surely fix the issue promptly, but now I've had enough. Not only do I have issues with network coverage - I am now not receiving my voicemails until 5-10 days after they've been left. My data speed is also crap... And to top it all off my handset's battery now seem's to have died - getting less than 5 hours life on full charge.

Have been trying to get in touch with vodaphone to get information on where I stand contract wise. Can someone please let me know what the go has been in relation to getting out of contracts early given this extreme breakdown in their service offering?

Any recommendations for Australian plans and networks to change to? I want to get an iPhone 4 contract...

Help would be great.

Cheers,
N

0%
Share on facebook
18098 Someone from NSW thinks vodafone is Total ripoff at 23 May 2011 04:49:38 PM
I bought the Vodafone pocket wifi after the guy at the Vodafone store told me it would work better than the mobile broadband usb stick which I had and gave me such poor coverage.

Turns out he lied...the pocket wifi is even worse than the usb stick and I get little or no coverage at all now.

I went back to the store and told him and he said it was too bad as I had signed up to a plan.

Seems like they'll tell you anything to get a sale then they don't want to know you after that.
28 May 2011 04:53:02 PM: There's a 30day Satisfaction Trial for Mobile Broadband:

http://vodafone.com.au/personal/mobile-broadband/network-satisfaction-trial/index.htm

Call the number on the webpage to terminate your plan.

0%
Share on facebook
18097 Someone from NSW thinks vodafone is 100% Fail at 23 May 2011 02:24:45 PM
No alert for Voicemail messages. Visual Voicemail does not work with Vodafone.
I have to dial 121 to retrieve messages. Some voicemails are months old but I am not alerted that they are there.

0%
Share on facebook
18095 Someone from NSW thinks vodafone is Been 4 days and phone still not active at 23 May 2011 09:17:54 AM
Hi, Im originally a 3 mobile customer who after a year of bad network coverage and roaming charges in Sydney CBD I decided to cancel my contract with 3. When I spoke to the customer care team they convinced me to switch to vodaphone where I will get a better service and better coverage. All I have to do is await a new sim card and call vodaphone to activate it. Few days later I received vodaphone sim and I called them after pressing to many buttons to get to a real person who advised me it will take 24 hours, next day phone doesnt work, called back and they say another few hours, still phone doesnt work. called again the 3rd day and was told 24 hours. How could this people lie to customers and arent this conversations recorded. Its been 4 days since then and my phone still has no service, my family and friends can not contact me and everytime I voice my anger with vodaphone customer service they suck me in with compensation like 1 month free service. Now im on 3 month free service as compensation but whats the point as I still can not use my phone and not even a customer of vodaphone as yet. I have tried to cancel my contract with them and they are not listening to me and kept trying to suck me in. Im really frustrated and angry right now and wonder if there is an ombudsman who can help me with it.
23 May 2011 10:03:31 AM: Yes there is an ombudsman that can help, details found at the top of the page on the How To Complain tab.

Takes about 10 minutes to complete their on line form, Vodafail then have 10 working days to come to a mutually agreed resolution.

Good Luck.

Vodafail.com Moderation Team

0%
Share on facebook
18094 Someone from NSW thinks vodafone is Utterly disgusting at 23 May 2011 09:12:43 AM
Delayed txt messages both receiving and sending. My friend received it 2 hours later!! Can barely send any mms' always fail sending.
Constant dropped calls every day and disgusting reception problems, claim to have 3-4 bars at home but dropped calls on a regular basis? Lies...
Called up to complain and was later informed that they were doing upgrades at my area... Why the fudge did they not inform me earlier!? Annoyed the hell out of me!!
Will try and terminate my contract today...

Oh btw... They also sent me a dud iPhone 4 first and had to wait 2 weeks for another one while my contract was activated... Bull..

0%
Share on facebook
18091 Someone from NSW thinks vodafone is DISMAL! at 22 May 2011 08:50:04 PM
After months of contacting vodafone "customer support" about pocket wifi/mobile broadband that does not work, still no joy.
Latest offer is "4months free wifi". FAT lot of good it is, doesn't work, slow speeds. The most useful comment that the 1555 help desk has suggested "use the wifi between 2am and 6.30am, and you will have no issues". This is driving me nuts!
22 May 2011 09:32:45 PM: i rang the 1555 help desk , sat waiting for ages , then got an Indian ,, spoke to me like i was a numbat and i lost connection ! wtf...I'm over them !
23 May 2011 04:32:03 PM: i got told the same thing so i gave it a go and found it works just as poorly in the early hours of the morning as it does at other times and yes the indian guy who spoke to me talked down like i was the idiot.

0%
Share on facebook
18076 Someone from NSW thinks vodafone is You fully Fail ! at 22 May 2011 02:03:27 PM
16 or 17 hours to receive some text messages as well as call dropouts..It used to be great..
Now my 1GB vodafail wireless stick connects sometimes but only rarely do i get any data flow .

just not good enough!

How easy is it to get out of a contract!
22 May 2011 03:11:50 PM: Easy ---> Go to the TIO, details found on the How To Complain tab at the top of the page.

Vodafail.com Moderation Team

0%
Share on facebook
18072 Someone from NSW thinks vodafone is Once again, failed at 22 May 2011 12:34:29 AM
I previously posted of my experiences since late November, when all went so horribly wrong. Prior to this I was enjoying mobile broadband of at least 1.5Mbps, which I was more than comfortable with. Anyway, I noticed problems starting before I left to go overseas for nearly two months. Got back, same annoyances. Roll on 3 months, still the same level of failure. I contacted the ombudsman, they contacted Vodafail who contacted me saying that I had been released from my 24 month contract as requested and that I could have my last month's regular charge of $39.99 gratis. In the last week, tired of waiting for the supposed upgrade of their network to materialise, I decided to end it all. With vodafail. Called em up and got through to the cancellations department. Had quite a bit of fun with the call centre bod who seemed to be willing to offer up her first born should I choose to stay on... $10 of your bill, no contract, free Mega modem, mo delivery charge...and so it went. I settled that it couldn't hurt for her to send me a new MEGA modem. Received the modem, was getting a lift home from outside Penrith in Sydney's west and... yes! i was getting 3Mbps. Couldn't believe my eyes. So how bloody disappointing was it to get back to my apartment in Chippendale in the CENTRE of Sydney to resume my post November 2010 service of a mighty...0.08Mbps. Yes, you read it right-one fiftieth of the signal strength I was expecting. Absolutely pathetic, Vodafail. Shame on you and all your empty promises.

0%
Share on facebook
18071 Someone from NSW thinks vodafone is Very at 21 May 2011 10:38:17 PM
I ditched voda 2 months ago through the ombudsman. Now I've been given a marketing assignment to write a pitch save voda. Ugh. Anyone got any genius ideas??? They seemed to have pulled out all the marketing stops which makes it hard to come up with an idea.

The only thing i've come up with so far is to have a chat service on this site where you can voice your issues one on one to a live service rep. Thoughts??
21 May 2011 10:48:28 PM: I should add that me and my whole family were loyal voda customers for ten years and never had any problems. My 3 months of terrible reception and 12 agonizing hours on the phone to customer service means il probably never go back. But now, looking at it from a marketing perspective its pretty brutal how in the period of a few months a brand image can be completely destroyed.
22 May 2011 12:50:35 AM: which uni you at??

You should google skype because they had problems too, but managed them totally differently to Vodafone - they apologised and issued free credit to everyone (I think, I read about it ages ago) but whatever they did they did a good job and people knew they were genuine about it and honest about owning up to their mistakes, which made people feel less unhappy :) Voda, by contrast, ...well you know what happened there.. crocadile tears from Nigel Dews and no real action, placing every possible barrier between a sane customer and the exit!

Here's what I'd recommened:
First and foremost, prevention is the best cure, so they should have known in advanced that their infrastructure was inadequate - in marketing courses they never shut up about how important marketing research is - and this is a perfect example of why! They should have ensured quality, because losing loyal customers (which are cash-cows for the company) are like losing gold bullion - last thing you want to do!

Assuming they made a massive oversight and allowed this to happen, they should:

i) conduct a company inquiry into it immediately to learn how severe the problem is. Act soon to nip the problem in the bud, do not wait 3 or more months before taking this step.

ii) make a press release stating the problem, it's cause and what people can do to get around it (where possible)

iii) give something back to all customers to win back faith, it could be something small but just the acknowledgement to say "my bad"

iv) knowing that some customers, esp the self-employed and business customers, need their phones to be reliable, they should give customers an easy way out with no contract termination fees - that's the very least they should do - most of the furor was because of a relatively small (by "small" I mean 40,000 or so, which is small in relation to their total customer base) number of customers who relied on their phone's reliability, and were let down.

v) do not under any circumstances get your call centre to lie to customers

vi) make sure your call centre staff are capable in terms of their product knowledge and representation - do not allow your image to be degraded by poor resourcing of customer service staff (the Tasmanian ones are just ok but the Mumbai makes auschwitz seem welcoming). Make sure there's no incentive for call centre staff to transfer calls endlessly, infuriating customers.

vii) Vodafone should liaise with regulators (namely the TIO) to advocate for them to undertake a massive and ongoing marketing campaign of their own to ensure full awareness, so dismayed customers know where to go if Vodafone or any other telco aren't handling their enquiry properly. Why should Vodafone do this? because it would actually benefit them by incentivising them to improve their service - at present they have no reason to improve because the 1/100 customers that actually go to the TIO has so small an effect (usually less than $100) that it's not worth Vodafone worrying about it too much.

viii) give customers accurate timeframes as to when services will be functioning, and send that to them (don't make them have to go out of their way to find it).

That's my 2c. Actually, it's a lot better then anyone at Vodafone could come up :)
22 May 2011 04:21:35 PM: Thanks so much for your response. Has given me some good ideas!! I'm not at uni, work in the industry, but doing weekend school. Would lOve to run my idea by some people but I know other people from class will be checkin this site haha. Thanks again for ur insight!!

0%
Share on facebook
18066 Someone from NSW thinks vodafone is Utterly at 21 May 2011 02:34:56 PM
Out of contract with Vodafone, at last, changed to Optus over 24 hours ago, Vodafone now holding up the changeover. The relationship is over!!! Let me go!!!

0%
Share on facebook
18065 Someone from NSW thinks vodafone is Are there any words left to describe this? at 21 May 2011 01:47:09 PM
So got the txt msg yesterday from Vodafail to say Voicemail had been upgraded reboot phone as visual voicemail may not be working until you do this. Turns out Visual Voicemail has not been working since at least monday, and surprise surprise its still not working

0%
Share on facebook
18062 Someone from NSW thinks vodafone is Huge!!! at 20 May 2011 07:30:16 PM
My voice mails come in days later..... They build up and I get 5 at once days later!!!!

0%
Share on facebook
18059 Someone from NSW thinks vodafone is They S.H.I.T. me at 20 May 2011 04:23:08 PM
I made the big mistake of signing up on a 24 month plan with a new iPhone 4 last week at the Miranda NSW store, 2 hours later as I was driving our of Sydney for a week away the front facing camera stopped working. Wednesday night i called India on 1555 they told me I could take the phone into the store and they would swap it, I went there on Thursday morning they were closed, I couldnt call the store direct as the phone was not being answered. I went into the store again today and they refused to swap my phone, i called my new friend in India again 1555. Steve (the indian) told me to take the phone to Parramatta and they would swap it, I arrive at Parramatta, no they wont swap it. I again call my BFF in India, this time I get a female, she tells me to take it to Blacktown, I go to Blacktown they wont do it either. So at this point in time Ive travelled from one side of Sydney to the other and the only thing Ive achieved is high blood pressure, low battery on the new one camera iPhone 4, wasted 4 hours of my life that I will never get back, and used half a tank of fuel and $5 for Parking. I leave Blacktown and receive a call from India, telling me to go back to Blacktown as they will speak with them again and have the phone replaced, nope they wont do it again. So now I call the Chatswood office, after 10 minutes I get the receptionist who takes my details and will get someone to call me back, 4pm today an Aussie from Tasmania calls me, still wont swap my phone. SCREW YOU VODAFONE YOU SHIT ME TO TEARS.

No I have to make a Genius Bar appointment in the Sydney Apple store, I know they will sort this out.

Lesson learnt today, only buy directly from Apple and Screw Vodafone.
20 May 2011 10:49:49 PM: I thought that all phones were on a 30 day return if they are Dead on Arrival (DOA), as your phone is not fit for purpose surely it fits into the DOA criteria?

Also mysterious that your BFF and others at Vodafail have advised you to return to (several) stores for a replacement yet the stores refuse, perhaps an illustration of great Vodafail teamwork, team dynamics and team organisation.

Suggest off to the TIO for you, details found at the top of the page on the How To Complain tab.

Suggest you do it sooner and not later.

Vodafail.com Moderation Team
22 May 2011 09:49:02 PM: There's a 28 day swap period, however with all iPhones they must first go back to Apple to be assessed. The swap is then generally authorised within 2-3 days.

100%
Share on facebook
18058 Someone from NSW thinks vodafone is reception at 20 May 2011 04:00:14 PM
mobile internet is always on H not 3G. Customer service answer to this issue was "we can give you 3 months free access" how does this fix there reception problem?

0%
Share on facebook
18057 Someone from NSW thinks vodafone is at 20 May 2011 02:06:48 PM
I have had the same trouble with Telstra. I have recently move house, and wanted to sign up with Telstra. Fine they said. We will have your phone connected right away, and you will recieve your Modem Five days after.
During the next FIVE WEEKS, I waited for the Modem, they kept sending it the wrong address, then putting in another order. I kept telling them my right address, but still, they kept sending it to the wrong address. Now I am must add, that I am BRITISH and have always spoken the Queen's English, if the people that work at Telstra do not understand English, they should NOT be working there. Finally I got in touch with Robert Maclland's Office, and they sorted it out, getting my Internet up and running after Five weeks of waiting, but Telstra sent the Registration Papers AGAIN to the wrong address. Now I am wondering that when my Bill is due, will they send the RIGHT address?

0%
Share on facebook
18055 Someone from NSW thinks vodafone is Laughable at 20 May 2011 01:26:05 PM
I has to laugh at this, I work for a gov dept and was training a call centre in Melbourne about out program. Until last year the call centre was part contracted by Vodafone. I called my mum at lunch time and it dropped out 3 times in a row!!!!! FROM THE LOCATION WHERE VODAFONE PREVIOUSLY RAN ITS OWN CALL REFERALL CENTRE ON COLLINS ST! Epic multi fail...

0%
Share on facebook
18052 Someone from NSW thinks vodafone is No network signal at 20 May 2011 10:33:54 AM
I have not been able to get a vodafone network signal all morning, and called the Customer Care (INDA), and told me there is no issue with the network, and it had to be my mobile phone. I have tried 3 different mobile handsets and get the same issue. The phone and signal were at 3G full strength last night, however today none (only get SOS), and the other explaination, there is NO 3G service in my area. mmmmm, what part do they do not understand, had no problem for the last 12 months from the same area, and specifically last night.
At witts end with Vodafone, seriously thinking of moving to the forbiden service of Telstra :(
20 May 2011 10:55:21 AM: I am also in Tweed Heads.
20 May 2011 12:15:36 PM: Wow, I have a 3G full strength service, I can make a call out, but no SMS's, no incoming calls, no blackberry messages, no internet access. Just so wonderful GRRRRRRRR.
20 May 2011 09:10:30 PM: I am also in Tweed Heads, can make calls but cant receive - 3 phones and wifi internet - you can switch your phone setting to gsm only and voila! everything seems to work - the 3g network must be down......

0%
Share on facebook
18050 Someone from NSW thinks vodafone is gRRRRRRRRRR at 20 May 2011 09:12:16 AM
Currently in tweed heads, 2 phone with vodafone, neither are working. No reception... nada nothing zip.

How am i supposed to do my job? 1 more month 1 more month 1 more month and i can get rid of these idiots THANK GOD.

0%
Share on facebook
18038 Someone from NSW thinks vodafone is Very painful to deal with at 19 May 2011 12:46:59 PM
19 May 2011 02:56:03 PM: Please lodge this complaint with the TIO! They have surprisingly low complaint rates because people who've been put through all sorts of vodacrap suffer "complaint fatigue" and decide not to go and recooperate your loss.

Why don't you make the complaint in the name of principle, and donate whatever you recoop to your charity. This way you are at least formally informing regulators so that they can take action. Nigel Dews is able to talk down the misery he's put customers through because people like you (and me, initially) don't voice our concerns.


0%
Share on facebook
18037 Someone from NSW thinks vodafone is 10000% FAIL at 19 May 2011 01:54:57 AM
Over charging me on an internet service that I cant even access due to their awful network.

0%
Share on facebook
18031 Someone from NSW thinks vodafone is Super Fail at 18 May 2011 03:27:59 PM
Constant drop off while making phone calls is an everyday reality. I suspect that I now may have a new issues with Vodafone where my phone battery starts to drop off very quickly (we're talking 1/2 a day without any phone use) and based on my conversation with Apple Store, it maybe due to the poor 3G coverage by Vodafode causing the phone to constantly searching for a signal.

I am wondering if anyone with iPhone is in the same predicament???

0%
Share on facebook
18030 Someone from NSW thinks vodafone is 70% at 18 May 2011 02:39:22 PM
Reception is too bad... Vodafone should stop providing 3G/3GS services.

0%
Share on facebook
18015 Someone from NSW thinks vodafone is extreme at 17 May 2011 05:07:25 PM
I have just signed up with Vodafail for 24months thinking theyre like any other company - wrong!!

I have been sitting besides people all using mobile phones and could clearly see just how powerless vodafone services are - especially in the data area..

All my peers who are on other providers have the same pages load fast while mine sits in loading!!!!

84%
Share on facebook
18012 Someone from NSW thinks vodafone is totally frail at 17 May 2011 03:32:45 PM
Trying to get answer to billing complaint (lodged on line May 12} its Now 3.00pm May 17. RING 1555 Put through to India again. I quote Question Reference #110515-000019 . Operator says he has no idea what that means. I ask him to put me through to some one in Australia. He says No one in Australia answers vodafone telephones. he then puts me through to his supervisor. his supervisor just as uncooperative. his name is AHMED. Why do any of us do business with this dysfunctional company ??????/

0%
Share on facebook
18004 Someone from NSW thinks vodafone is Don't deserve to be in business at 17 May 2011 11:48:11 AM
My 3 mobile broadband worked fine for 18 month. Then suddenly in Feb 2011 when I tried to connect, I received the message 'NO NETWORK'. This occurred over a few days so I called Customer (don't) Care. A number of hours and calls later, 3 advised no problem with their service in my area, but couldn't (wouldn't??) explain why after 2 years I suddenly had no network. Their solution? Move to Vodafone, which I did with great trepidation.

For 2 months I was very happy with Vodafone. Then, at the beginning of May 2011 my service became unuseable. Good signal, but unable to load internet pages. Lucky if I could get on for a couple of minutes at a time. Didn't matter what time of day or night I tried - always the same. Modem constantly switching between 3G and HSUPA etc even if selected to use 3G only. Placed calls, and no one called back when they said they would.

I kept a record of all of this and sent if off to Vodafone requesting that they cancel my contract without penalty as I was upholding my end ( paying bills on time, reporting faults via due process) while they were not (unusable service, poor customer service). Failing this I was going to lodge a formal complaint with TIO. Vodafone kindly agreed to release me from my contract (in an act of good will) even though there was "no problem at their end".

Don't these people even look at their own Community page and other Internet forums to see that others in other areas are reporting the same problems? Pre Internet we did not have access to this broad range of information. Vodafone do not deserve to be in business. They didn't listen to customers then and they are still not listening now. So many customers cannot be wrong / at fault.

If you want out of your contract due to poor service and not getting what you paid for, keep a record of your problems and help desk calls. Send the details to Vodafone (they also have a 'contact us' link) and request termination without penalty, else you'll go to TIO. Keep emotion out of your communications with them and stick to the facts. You can get out if you have truly been badly done by.

0%
Share on facebook
18001 Someone from NSW thinks vodafone is ALL THESE COMPLAINTS BUT WHAT IS ACCTUALLY HAPPENING at 17 May 2011 09:04:57 AM
I have been with voda for many years now and can relate to all these problems and still have Drops out, Voicemail a day later sometimes even a few days, Customer service, and alot more I could say, Lodge complaints with the TIO that have been resolved
Now my point is that I strongly stress if this company is doing all this and not supplying customers with the service there paying for and even a write up by the CEO in the papers isnt this some kind of Fraud ? Isnt this Illegal ? A company operating - overcharging on Bills ? ( Fraud) Call Drop out so you ring back again ? ( Thats a scam to me ) Not complying to there standards, Count me if I am wrong but if an individual was operating like this what would happen ? Please Someone need this clarrified other wise I will open a company and do the same thing as nothing is happening to this company there still operating
17 May 2011 09:07:36 AM: YOUR CORRECT WHAT IS HAPPENING ? THIS IS A JOKE

0%
Share on facebook
17994 Someone from NSW thinks vodafone is 100% Vodafail! at 16 May 2011 10:59:08 PM
I orginally was on paper billing,somehow,with out my consent it was changed to online billing.Well I recieved no bills & without a paper bill I couldnt pay the account if I didnt know what was owed.....then couldnt ring out or recieve,no sms,nothing! A week or so later after many hours spent on home phone trying to get paper billing sent out,I recieved an extra bonus.Ontop of the vodafail bill for couple hundred,there was the bill for the collection agents as well.This is after vodafail admitted to 1)changing my account to online billing without my consent. 2) Admitted that they did wrong in sending me sms alerts for my overdue account,after they had cut sms & in/out going phone calls!!!!!! 3)Agreeing to payment plan for my bill then finding out that Vodafail still sent me to a collection agency after we agreed to payment plan & to top it off,collection agency had black listed/defaulted my credit rating & promised to send me a letter from them & Vodafail stating that it was a mix up & everything paid in full,I am still waiting for that letter to turn up!!!!!ABSOLUTELY,TOTALLY P_____ OFF @ VODAFAIL.Trying to buy first home & this has stuffed me right up,even now on phone trying to talk to these idiots is a waste of my time.
17 May 2011 02:04:43 PM: The same thing happened to me!! Only I am now paying off over a thousand dollars because it was my word against theirs and according to them I was advised that it would be online.. Hrmm!!
If only I'd thought the TIO back then!

0%
Share on facebook
17991 Someone from NSW thinks vodafone is F.A.I.L! at 16 May 2011 08:43:53 PM
WE LIVE AT POSTCODE 2231 NSW AND THERE ARE 4 OF US IN ONE HOUSE AND NOT ONE OF US CAN GET RECEPTION. AND TO ME THIS IS DANGEROUS AS TO GET ANY COVERAGE WE HAVE TO GET IN OUR CARS AND DRIVE DOWN THE STREET!

0%
Share on facebook
17989 Someone from NSW thinks vodafone is just crap at 16 May 2011 06:50:18 PM
i was getting other peoples voicemail ... who knows where mine went ... submitted complaint via there website ... which is slow as a dog quicker writing it and posting it snail mail ...got automated response saying with 48hrs some one will contact u .. that was bs 4 days later i get an email saying we cant help u ... i replied back and its been a week no response .. im leaving this crap telco going to telstra i didnt want to support the big telco but the extra bit u do pay will be well worth it..

0%
Share on facebook
17986 Someone from NSW thinks vodafone is Bad, very very bad at 16 May 2011 04:35:23 PM
Unfortunately, I am locked into Vodafail because I am using a company provided SIM. If it were my own, I would have walked away months ago.

I work in the Sydney CBD and happen to be in a "Black Spot" for 3G coverage. When at client sites all over Sydney I have to embarrasingly ask them to use their phones because of lack of no coverage. Often when talking to colleagues who are in transit in either the Melbourne or Sydney CBD, we get multiple drop-outs during calls and conferences.

There is a long standing joke in our company that anytime anything doesn't work, it gets blamed on Vodafail. e.g. if the toaster doesn't work, it must be Vodafail's fault. If the lights don't work, it was Vodafail. This is the stigma that gets attached to failure

Enough is enough. My single biggest wish is that my company would change Telco's

0%
Share on facebook
17984 Someone from NSW thinks vodafone is VODAFAIL at 16 May 2011 04:23:35 PM
I dont know if you guys have come accross this in news.com.au

the CEO has spoken about its crappy network coverage, and failed business operations.

have a look yourself

http://www.news.com.au/business/business-leader/its-tough-but-vodafone-isnt-hanging-up/story-fn88b9gp-1226056777227
16 May 2011 05:14:02 PM: Thanks for posting that (and thanks to @17980) - it sounds like they are still struggling to get Vodafone back on track.

Vodafail.com Moderation Team

0%
Share on facebook
17980 Someone from NSW thinks vodafone is a total fail at 16 May 2011 02:56:35 PM
Wow. This shows that Vodafone is in big trouble. http://www.news.com.au/business/business-leader/its-tough-but-vodafone-isnt-hanging-up/story-fn88b9gp-1226056777227

0%
Share on facebook
17977 Someone from NSW thinks vodafone is incorrect billing at 16 May 2011 11:16:56 AM
Vodafone continue to bill me incorrectley. I have highlighted this on a number of occasions and in the end did not pay the l;atest bill. They have barred my account and still charged me the monthly fee for NOT using my phone. My contact is a pay by usage on a certain cap.

In hingsight they are just a money making orgainstaion that do not invest time in training their staff to deal with acount inquires. The thought of having to ring them makes me so frustrated. HATE VODAFONE

0%
Share on facebook
17974 Someone from NSW thinks vodafone is sacry at 15 May 2011 10:22:47 PM
I Couldn't lock/bar my sim/phone after it was stolen. Automated messages kept telling me the department was closed. Called the 123 ask me anything service and I quickly found out that was a lie. Called hours later at night and someone from India told me they could only bar my sim and couldn't lock my phone because the systems were down. She said they would call me back tommorrow. Mean while all my personal information private photos etc are freely available to the thief. Plus I don't have a phone now so no one can call me back.

0%
Share on facebook
17970 Someone from NSW thinks vodafone is Poor customer service at 15 May 2011 03:46:35 PM
Vodafone customer service at my local store is horrendous. My phone (purchased out right from that store) was recently sent to Nokia for repair 3 times whilst under warranty. Finally it was concluded that I should receive a new replacement phone. They told me to come into the store to receive the replacement phone. When I went in, they told me I couldn't receive a new phone because I didn't have the phone sent for repair. However they took it off me a week before. They refused to give me a replacement phone until they had the old one back from wherever it was sent to. Finally I asked for my money back and they said no, that Vodafone does not refund and then after persistence from me, they said they only refund within one month of purchase. After a very stressful argument and still no phone and no refund, they said they would replace my phone. The time wasted and poor attitude to customer service was hard to endure

0%
Share on facebook
17969 Someone from NSW thinks vodafone is very poor connection at 15 May 2011 02:15:00 PM
my internet connection keeps dropping out and has been for over 3 months now. Nothing has been done to fix the problem and they are calling me to tell me that there is not a problem with their towers. It is funny because everyone i work with in this area has been having the very same issues. Why cant they own up to it? I am paying for a service that is not being provided and want to change companies and drop my contract.

0%
Share on facebook
17968 Someone from NSW thinks vodafone is extremely at 15 May 2011 12:44:59 PM
Well where i live i get 1 bar of reception and it takes forever to send a message. I went to the westfield shopping centre and right outside a vodafone shop i had 1 bar of reception how is that for irony. I was once at the shops and my phone went into no service. I go out to the club and i get no service or signal at all when everyone else on telstra is happy as a clam i am furious with vodafone.

0%
Share on facebook
17967 Someone from NSW thinks vodafone is Painful at 15 May 2011 11:54:23 AM
Since December 2010 Vodafail has been billing me $15 for an additional handset, which would be fine if I had ordered one or received one. Every month for 5 months I have been ringing customer support and after 30-45 minutes on the phone I have been assured that the problem has been fixed. And every month I get a new bill there it is again. The last time it was explained to me that it was a billing problem, well I think I got that! By which I eventually released they were trying to explain that they could not fix it because billing department had not replied to their email yet. I guess it does not occur to anyone to pickup the phone or something. I'm on my last contract payment this month and now I have to call them yet again!
15 May 2011 12:34:07 PM: Why have you pur up with this for so long. TIO fixed my problem!

0%
Share on facebook
17952 Someone from NSW thinks vodafone is Dreadful customer 'service' team!!!! at 14 May 2011 10:42:10 AM
I am too furious to waste too much time making my blood boil reiterating all the problems I have had of late with Vodafone, however, a few are as follows:
- Not receiving texts from any network including vodafone for almost 2 months, despite constant calls being made the vodafone. The promised follow up NEVER happened and the I.T. department, if told about the problem as promised, too 2 MONTHS to fix the problem. The ONLY COMPENSATION I RECEIVED WAS ABOUT $50 CREDIT TO MY MOBILE. This is prepay so seriously what is $50 worth to them!?@?
- This was fixed and then a wk later occured again for another month!!!!
- The customer 'service' team in India are HOPELESS!@!!! They NEVER admit that Vodafone may be experiencing difficulties.... they just constantly suggest the customer MUST be doing something wrong!!!!!!! Grrrr. How insane.
- The most recent complaint is that I am trying to redeem a bonus bank vodafone phone and there are software issues once again. I took over an hour on the phone dealing with a stupid woman who kept once again putting it on me stating I must be entering the wrong password and therefore it's not letting me redeem it. Even after she reset it and tried and failed, she STILL blamed me... THE CUSTOMER!! Then she said there is a 10 min policy and she shouldn't be on the phone to me more than that!?@!?? She said she'll have to give me a call back later!@?? I don't think so!! What was that time going to achieve?? Was she going to resolve the problem and then phone me back?? No!! She said there was nothing she could do and therefore her manager agreed to just call back in 7 days and see if anything has changed. ARE YOU SERIOUS!!#!? I go overseas in 7 days and this was outlined to her.

UNBEARABLE BLOOD BOILING ''''''SERVICE'''''''!!!!

WHY OH WHY DO WE BOTHER BEING LOYAL?? ARE THEY DOING ANYTHING FOR US TO KEEP US WITH THEM!?@?$?

VERRRRRRRRY FRUSTRATING!!!!
14 May 2011 11:38:59 AM: which is a good thing as we now don't receive any bloody texts from you in the middle of the night

0%
Share on facebook
17942 Someone from NSW thinks vodafone is Sucks ... at 13 May 2011 05:35:37 PM
Damn ...i called the customer care and made an arrangement to postpone my direct debit for 2 weeks. I was told its be suspended, but to my horror i can see its been done.

WTF are their system is as bad as their network. I aint gonna trust the account department of Vodafone from this point onwards.

Be careful guys if you account is running out and seeking help from VodaFone.
14 May 2011 08:02:11 AM: ask them to romove direct debit they have to if you ask

0%
Share on facebook
17941 Someone from NSW thinks vodafone is Fail Whale at 13 May 2011 03:55:38 PM
call drop outs, delayed sms, cannot send mms. Cannot load safari searches or use the internet to you tube or play words with friends! Can't sign into my netbank to transfer money when I need it...the list goes on! Called twice about the problem and was advised that network problems will not be fixed until July - therefore implying that I had to put up with it for another 2 months or so. Told me to give them addresses and postcodes of every area that I visit so they can tell me if I can use my phone there or not - Why would I NEED a 'MOBILE' phone that can only be used in selected areas~! Plus I DO NOT KNOW where I'll be going for every day of my future life!

Every single time I'm transferred from one part of India to another they ask me the same questions I told the first - Your name, phone number and PIN. Why on earth do they bother asking you to enter it into the phone in the first place?! Cause the first person to pick up the phone STILL ASKS!

No customer service what so ever. Biggest waste of time!
20 Jul 2011 12:40:10 PM: Its worse when they CALL YOU - and then ask personal questsions like DOB to identify you.

0%
Share on facebook
17934 Someone from NSW thinks vodafone is So very, very fail at 13 May 2011 10:47:38 AM
I have now contacted Vodafone twice. The first time I was promptly told that my issue was resolved, which it most certainly was NOT.

I then send another complaint through and was told that I would receive a response within two days. It has been almost a week and I've heard nothing from them. Since starting my cap with them I've experienced drop-outs and unset SMS's. The apparent 3G I'm supposed to have access to is a joke. I own an Amazon Kindle and the free (yes. You read that right. FREE) 3G it provides is at LEAST 70% faster (the only drawback is that it's in black and white, but I can live with that).

I've not paid a bill in two months. I have absolutely no intention of sending these clowns a single cent of my hard-earned money to support their lies and horrible customer service. I am currently in the middle of drafting a letter to the TIO, including the two complaints I send through before today. I will not tolerate their horrendous service any longer. My money will be going to Telstra from now on.

0%
Share on facebook
17931 Someone from NSW thinks vodafone is Epic at 12 May 2011 06:23:48 PM
Never receive voicemail SMS's to let me know I have messages, Never receive account balance SMS after recharging my pre-paid, Pre-paid value has dropped significantly (No more free SMS or V2V minutes or bonus's when recharging).
I have no reception 80% of the time, it drops in and out, but I mostly only get the 1 bar of it, I realise I might not live in Sydney but every other network has full coverage around this area (Maitland,NSW), Also, any free data allowance is useless as I never have enough reception to use the net on my smartphone.
Also I was told that my phone does not support MMS or Internet by staff at the local Vodafail store, despite the fact it is a brand new, vodafone supported, HTC smart phone (Legend), I have since fixed this issue myself (So thanks for that Vodafail staff of Green Hills shopping centre near Maitland NSW)

0%
Share on facebook
17922 Someone from NSW thinks vodafone is SUPER FAIL at 12 May 2011 04:00:31 PM
calls keep on dropping out - especially international calls. I can never hear anything and I always have to shout if I used my mobile to call overseas (note landline's perfectly fine tho). This is very frustrating. I am paying over $70 a month and this is what I am getting.

And my friends never recieve the picture messages I send. This is just ridiculous. It's like paying for something you never get.

0%
Share on facebook
17920 Someone from NSW thinks vodafone is Humongous Fail at 12 May 2011 02:33:27 PM
Took out 24 Month Vodafail $79 cap with Nokia N97 in April 2010. Two mistakes in one. Have made numerous calls to both Voadfail and Nokia and neither would accept any liability for phone issues such as lack of service, call drop outs, message failures, MMS and Internet faults, mobile phone shut down for no apparent reason, maps not working, just to mention a few.

Vodafail transferred me to various locations throughout the world and it was nigh on impossible to understand the person on the other end of the phone, to get them to comprehend the issues I was and still are having. During the height of the service disruptions they advised that it was a Nokia problem.

Nokia on the other hand continued to blame Vodafail with neither taking any responsibility for the lack of service or making any offer to rectify the faulty mobile. In the meantime I have managed to download all up to date software for the N97 and even this morning the phone locked up and had to be rebooted to make it operable.

I work in a customer service industry and find it amazing that Vodafail has the audacity to send everything offshore with no localised area to sort out issues that have given it such a bad name with customers and within the industry itself.

I cannot wait for my contract to end. NO MORE VODAFAIL and NOKIA will no longer be my preferred handset supplier.

If I had the direct phone number for the relative General Managers for Vodafail and Nokia then I would gladly contact them to arrange a face to face meeting with the offending mobile telephone and have them use it in the condition it is and the service they supply.
12 May 2011 11:28:13 PM: Seems strange, usually Vodafone would suggest that you have the phone fixed under warranty or have your sim card swapped to isolate the issue. Even if it was blamed on Nokia, these options would still be given to rectify it.

As for phone switching off and maps not working, that would be a Nokia issue without a doubt. Carrier issues are more along the lines of call drops and coverage faults.
13 May 2011 11:20:40 PM: Nokia N97 is the worst phone ever. I think Nokia knows that.fucking Nokia. I had an N97 Mini and vodafone fixed it under warranty, working great for 3 months then screen started to lock up and would reboot, then vodafone actually replaced the handset under warranty (elecrical failure of some sort they said and couldnt repair)... that one worked for a bit then started having software probs. I have now given it to my son and got myself a blackberry. Ive ALWAYS had nokias and since that NEVER AGAIN....i think their basic phones r good..like the E71 (my wife has NO probs) but anything smarter,...nokia r just not smart enough!!!

0%
Share on facebook
17914 Someone from NSW thinks vodafone is at 12 May 2011 10:36:55 AM
12may 2011 Trying to down load my prepay billing history. Get a few results. then its starts to give error message tells me to ring 1555 talk to robot pretending to be human for 5 minutes then get redirected to a guy in India, He tells me they will have it fixed in 6 hours. HA HA HA the jokes on us again

0%
Share on facebook
17912 Someone from NSW thinks vodafone is EXTREMELY at 12 May 2011 09:28:30 AM
no reception most of the time and if I do it drops out

0%
Share on facebook
17906 Someone from NSW thinks vodafone is Extremely Fail at 11 May 2011 10:05:26 PM
I am still getting charged extra for internet usage on my phone I cancelled. I have called 5 times to tell them to cancel it, each time they at least give me the extra money back (by undercharging in the next bill) but I still get over charged every second month.

It is getting old.

0%
Share on facebook
17903 Someone from NSW thinks vodafone is customer service fail at 11 May 2011 08:17:40 PM
Wanted to switch my prepaid mobile "broadband" to a postpaid plan. Transferred 3 times around India. Each of them needed me to explain what I wanted at least 3 times, then couldn't find my account details. After half an hour of growing chest pain, I hung up on the twits and decided to go back to Bogpond.

0%
Share on facebook
17902 Someone from NSW thinks vodafone is angry at 11 May 2011 08:14:52 PM
do not sign up for Vodafobe broadband in Queanbeyan, NSW. The network is crap, drops out and loads very very slow. Waste of money and time !

99%
Share on facebook
17899 Someone from NSW thinks vodafone is sms very at 11 May 2011 04:04:30 PM
no sms's going out again today. no 3G. is it just me? on the central coast of NSW.

0%
Share on facebook
17892 Someone from NSW thinks vodafone is terrible at 11 May 2011 01:32:35 PM
Vodafone locked my online account and When I called the customer service, no one wanted to resolve the problems!They just passed the phone to another person and I have to wait for as long as 30 minutes but problems still havent being solved!

0%
Share on facebook
17891 Someone from NSW thinks vodafone is mis-informed & incorrect at 11 May 2011 12:40:58 PM
My wife upgraded to Iphone from Blackberry, and was told that Vodafone staff would help he transfer contacts across. Excited to finaly get her iphone today, we attempted to use m.google.com/sync to sync info. Yet Vodafone have switched her plan and thus all internet was disabled on the blackberry. Was informed that we can just simply copy all contacts from phone to sim currently in the blackberry and place sim in iphone. As i hung up i realised that voadfone are a bunch of JOKERS, blackberry operates a standard sim and iphone operates on a micro sim. A micro sim was included with the iphone. I will not call the vodafone unhelpful desk again. I have refrained from being overly aggressive and use excessive profanity as i wish for my post to be read.

0%
Share on facebook
17890 Someone from NSW thinks vodafone is dropped calls, late text, no voicemail at 11 May 2011 11:58:48 AM
Calls drop out. Won't make calls, texts are late. Goes straght to voicemail when the phone is on, internet is useless

 1   2   3   4   5   6   7   8   9   10   11   12   13   14   15   16   17   18   19   20   21   22   23   24   25   26   27   28   29   30   31   32   33   34   35   36   37   38   39   40   41   42   43   44   45   46   47   48   49   50   51   52   53   54   55   56   57   58   59   60   61   62   63   64   65   66   67   68   69   70   71   72   73   74   75   76