26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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882 Someone from NSW thinks vodafone is I dream of having speeds as fast as dial up! at 18 Dec 2010 06:28:06 PM
Bought an iPhone 4 approx 2 months ago and switched to Vodafone, they were cheaper than others but a main motivation was that they have Internet tethering meaning I can connect my phone to my laptop and use it as a modem, I wanted to with optus but they didn't have Internet tethering. Well the Internet whether tethering or just using it on the phone I dreadful I usually try and load up a page then do some housework then intermittently come back to see if the page has loaded,the quickest it ever is is about a minute but usually much much longer, and even if it loads after a minute then the next page takes 5 mins, then maybe the next page takes 1 min and you get false hope again, then the next takes 10 mins! Sometimes it doesnt work at all even though i often have 3 bars. Even at it's fastest (which is rare) it's usually at least 30 secs to a min. It's fine if I am in the apple store using their wireless so can't be an iPhone prob, must be Vodafone. I don't remember even dial up being this bad. Even if I could get out of this contract not sure if anyone else Internet tethers.

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881 Someone from NSW thinks vodafone is Absolute Fail at 18 Dec 2010 06:28:00 PM
Network dropout 2 to 5 times a day, and minimal 3G reception ever! (For months now!)

FFS Vodafone.

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880 Someone from NSW thinks vodafone is Crap at 18 Dec 2010 06:06:26 PM
Vodafone you never take my calls, and when i try and make calls it drops out every 2 mins. You ain't fooling anyone. I HATE Telstra, but they would get my business based on network coverage. Pick of a BAD bunch.

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879 Someone from NSW thinks vodafone is Drop Kick- Drop Out! at 18 Dec 2010 06:01:49 PM
My wireless Internet keeps on dropping out - there is a consistent drop out pattern as they squeeze the network. As I have a 2 year contract have been told by Vodafone I cannot get out of it. They have no Australian voice on these issues - help line is always in India or similar and very hard to get any sense out of them. I will move to another provider as soon as I can.

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877 Someone from NSW thinks vodafone is an evil corporation which must die at 18 Dec 2010 05:59:00 PM
People, there are so many of us! Vodaphone (and 3) are raking in the $$$ from us hapless victims locked into their bullshit contracts. What are we paying for? A contract means you agree to pay a certain amount for a particular service. It works both ways. Both parties have to come to the party! I don't understand why so many on here seem resigned to sticking it out til the end of their contracts! Vodaphone have broken the deal. Contract over!

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876 Someone from NSW thinks vodafone is so bad I left at 18 Dec 2010 05:48:56 PM
I moved to Sydney, and the network was so unusable as to really mess with my life. I couldn't SMS my wife to arrange to meet her somewhere, because it might take 24-36 hours to get through. On weekends, it was pointless even trying to make phone calls; They wouldn't go through half the time. The internet on my phone was slow as to be unusable. I eventually moved to Telstra, and have since been relieved to use a phone network that ACTUALLY WORKS reliably.

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874 Someone from NSW thinks vodafone is D F CREW COMPLAINT at 18 Dec 2010 05:33:55 PM
Vodapone snuck into my room last night and told me he loved me. Then he touched me in the naughty :-(
No I don't need help peeing, I cant do by myself see

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873 Someone from NSW thinks vodafone is took a dive when it acquired 3 at 18 Dec 2010 05:33:27 PM
What a shame. Any reputation they had previously has just become as bad as 3's shoddy reputation.
The service is so bad.
Consumers have a right to be angry - when you pay for a service, the service promised should be provided.
Phone calls that drop out and data usage fail is not acceptable.
Vodafone has a lot to answer for and I suspect the consumers want not only answers but also some kind of fair compensation for their losses.

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871 Someone from NSW thinks vodafone is at 18 Dec 2010 05:27:41 PM
My phone calls have been dropping out for months. People have been unable to get through to me, despite my phone showing full service... My voicemails take up to 48 hours to show. WORST SERVICE. If they don't fix soon I will be changing to a different network.

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870 Someone from NSW thinks vodafone is massive fail at 18 Dec 2010 05:27:11 PM
Just wanted to reiterate the negative comments on this website. The net is completely non-existent, I can hardly connect anywhere. I've given up trying to load pages, because it just never connects.

Also my text messages have regularly arrived around 12 hours late - very bad for emergency situations.

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869 Someone from NSW thinks vodafone is a total ripoff !!! at 18 Dec 2010 05:24:53 PM
i'm in the process of porting out 40 business mobiles from VHA to Optus & they are doing me a really good deal as well. goodbye Vodafail - hope YOUR business goes bust like mine would have using Vodafail for my comms.

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868 Someone from NSW thinks vodafone is Mega Fail at 18 Dec 2010 05:17:57 PM
The net is never accessible; the 3G network is woeful and drains the hell out of my battery because it can never be found; sending text messages fails... often; calls drop out all the time, worse than a decade ago when we all had bricks; Oh yeah, I'm on a $120+ a month plan, so maybe I was expecting too much?

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867 Someone from NSW thinks vodafone is Fail. at 18 Dec 2010 05:16:37 PM
Hi guys I work for a telco ( not voda ) and must say that 70% of new customers that join our network come from vodafone. I hear all the complaints and stories about why ( customers point of view) vodafone is a "fail". Vodafone is the biggest telco in the world - this may be a major reason on my the network has gone downhill. They know that customers will
Sign up with them because it is a household name - they know they won't have trouble getting customers and profit- so they focus less on there customer service, and the voda service and network
Itself. If u haven't noticed 3 and voda have come together recently. I have seen numerous stores being shut down. (cost cutting) as well as not upgrading there network to the ever growing mass use of mobile phones. At the end of the day, it's about being confident that you can make a call when you need to - not about saving a few dollars a month. I'll stay in touch.

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865 Someone from NSW thinks vodafone is not what it used to be at 18 Dec 2010 05:02:18 PM
i've been with vodafone for over 10 years and really liked it.... up until a couple of months ago.
The service has been terrible lately and getting data to work has been rare.
I hope they fix it because i've been with Optus before and hate their customer service, I really dont want to give Telstra any money either!

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863 Someone from NSW thinks vodafone is Major f@&$ing fail at 18 Dec 2010 04:59:49 PM
Can't make call from home

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861 Someone from NSW thinks vodafone is Didn't buy a plan that came with reception. at 18 Dec 2010 04:53:52 PM
I was a moderately happy Optus customer, the phone worked perfectly the people not so well. But I moved to Vodafone when I got an iPhone 4. Since then I rarely get a signal and most of the times my phone says it has reception it is a lie. I will receive mutliple missed calls and messages all of a sudden when my phone stumbles upon a pocket of reception.

So I lodged a complaint and so far I have only had automated responses.




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860 Someone from NSW thinks vodafone is It all started with Voda buying 3. at 18 Dec 2010 04:20:00 PM
I was a happy Optus customer. My sister lobbied me and most of my family onto Voda for the free time. First 6 months were good, but it has progressively become worse, particularly since 3 share the same network ( I think they used to use Telstras network). I have 10 months left on this contract, which I intend to honour, but will be leaving it on day 1 of the contract ending.

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857 Someone from NSW thinks vodafone is extreme at 18 Dec 2010 04:09:42 PM
stuck with vodafone wireless internet that drops out more than it has internet

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856 Someone from NSW thinks vodafone is Idiots at 18 Dec 2010 03:40:40 PM
I keep getting recorded messages from vodafone trying to sell me shit. They can't even afford to pay a telemarketer? Has anyone actually bought something like this?

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852 Someone from NSW thinks vodafone is extremely poor at delivering a consistent service at 18 Dec 2010 03:19:21 PM
Time to switch Networks methinks, I no longer receive phone calls. I get voicemail calls about two hours after the fact. Very embarrassing when I have to call my clients back and explain the situation. On top of that I have to pay for the calls which otherwise I would not have to if I had a phone reception.

Very disappointing.

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850 Someone from NSW thinks vodafone is Stone-age fail at 18 Dec 2010 03:15:55 PM
I had to suffer mobile broadband for 3 months, it will constantly drop out and if I am lucky it won't eat up all my data as a result. Don't even get me started on my phone I have 1.3gigs a month but I rarely get a chance to enjoy it because I can't connect to the 3g network

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847 Someone from NSW thinks vodafone is Terrible at 18 Dec 2010 02:20:42 PM
3G performance is terrible. I've tried several times to do some browsing at townhall station (the platform not the tunnel) and its slow to be point of being unuseable.

Overwhelmingly it feels like 95% of the time 3G is not useable. I should've just joined Telstra with their 500Mb plan.

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846 Someone from NSW thinks vodafone is making my iPhone experience a nightmare at 18 Dec 2010 02:16:07 PM

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844 Someone from NSW thinks vodafone is substandard and unable to deliver on contract at 18 Dec 2010 02:09:52 PM
Called Vodafone to register call dropouts, lack of coverage etc;
A recorded message recommended I leave my name and phone number so that a consultant could call back when I had progressed in the queue.
Over an hour later, I did get a call back - only to be put back in the queue! 10 minutes later, a consultant answered. And then my call dropped out.
Vodafone, you really are doing the wrong thing by your customers. And ultimately you will be forced to apologise and compensate. Your lack of responsiveness wins you no fans. In Australia, consumers appreciate transparency.
I, a customer for over 8 years will be leaving and not coming back.
My lifetime customer value will be going somewhere else.
Do the maths Vodafone and sort yourselves out.

If you are not with Vodafone and are considering signing up with them, don't. Read this forum, search the whirlpool forums and read the news. Vodafone have a terrible network and poor, poor service.

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842 Someone from NSW thinks vodafone is Very poor at 18 Dec 2010 01:55:30 PM
My company changed provider from Telstra to Vodafone 12 months ago. I have experienced nothing but constantly dropped calls, inability to connect calls and poor data coverage. I work in The Rocks in NSW and our office is in an area where their is apparently a "black-spot" meaning we receive very erratic, intermittent services.

I sometimes receive voicemails 6 -8 hours late. My customers think that I am being rude and not responding to their calls. Our company first reported the issue 10-11 months ago but it is an ongoing issue for us.

I say return us to Telstra so we can enjoy trouble free, drop-out free, instant voicemail services.

Thanks
A Disgruntled Vodafone User

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841 Someone from NSW thinks vodafone is at 18 Dec 2010 01:48:55 PM
It's impossible to talk to a real person at Customer "Service" (?) without having to wait on hold for at least 45 minutes. Maybe that's their tactic to make us think twice about calling to complain.

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840 Someone from NSW thinks vodafone is sucking, but not in a good way. at 18 Dec 2010 01:29:16 PM
I was overjoyed when my prepaid $29 Cap was suddenly updated to 500MB bandwidth allowance. "This is awesome!" I thought to myself at the time, a justification to buying my iPhone upfront.

Except. Most of the time, a large majority of the time, even, I am unable to connect to the 3G network, or even the regular one. I bought an iPhone in the first place so that I could take advantage of being connected wherever I went - this is useful for my job which requires me to travel around the city a lot. I have lost count of the times I have been caught at 2am in an unknown place (my job often finishes at this time), and frikkin Vodafone refuses to connect to the network or, when it does, is so slow it is unusable.

The Vodafone 3G maxes out at 45kbps. This is when it does connect. This isn't broadband, or even fast. This is a joke, and the assholes are charging us for uploads as well, so everytime you have to reload that page which has timed out for the nth time, Vodafone is effectively stealing money off you. Byte. By. Byte.

If Vodafone stopped throwing Island parties (I kid you not - Vodafone owns a party barge moored just outside Taronga Zoo), maybe they could afford a proper network, real people to speak with and free blowjobs all around.


Still, they are better than Optus (who once tried to screw me out of $800+ dollars and who, btw, just threw a massive 6000 person Christmas party yesterday) and Telstra (just because). I am paying $0.50 per text message. WTF? A message is a tiny tiny amount of data, how can they continue ripping us off like this? Enough is enough.

Vodafail.

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837 Someone from NSW thinks vodafone is Vodafail is a fail at 18 Dec 2010 01:18:58 PM
You guys are retarted, if things dont work on your phone maybe try and be patient and go into a store like EVERYONE ELSE! Or if you call up Customer Care pronounce your words clearly and you will be handled by the right department. Also if it is a phone problem more times than one it is a software issue and all you need to do is visit your home computer rather than bitch about a network provider who dont manafacture the phones. e.g. if your iphone isnt working why dont you moan to apple rather vodafone seeing as last time I checked they make the phone. So next time sort your problems out properly and learn to be patient.

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833 Someone from NSW thinks vodafone is RIP OFF at 18 Dec 2010 01:02:35 PM
Bill was overcharged for the last 4 months and refused to admit. Had to show them all payment details.

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832 Someone from NSW thinks vodafone is Great phone and plan deals (Everyone should agree) but shitty service at 18 Dec 2010 01:00:54 PM
I recently changed to iPhone 4 from Blackberry Bold 9700, and because Vodafone has been really crappy with connection and service, frequent long calls between my girlfriend and I have been dropping out all the time. She then kept accussing me of hanging up on her, changing my phone etc etc Like when she was saying something important and the phone disconnects that is screwed. FIX IT.

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831 Someone from NSW thinks vodafone is Disgraceful at 18 Dec 2010 12:53:06 PM
Poor reception 2k from Sydney CBD, overcharged in my bill 2 months running, the promised credit to my account to correct this isn't showing - apparently there's known problems with myVodafone, repeated calls to the helpline about all these issues result in waiting times that are never less than half an hour - and then sometimes the call drops out...I could carry on! I have been with Vodafone for 6 years and never had a problem, but in the last few months it's all just completely fallen apart, I've never been angrier with any company in all my life.

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830 Someone from NSW thinks vodafone is i'll be moving to another carrier at 18 Dec 2010 12:48:20 PM
I was in the middle of the Sydney CBD last night and it took over 10 attempts for my outgoing call to connect to the network. Messages someone sent me last night just arrived half an you ago. 18hrs late. These aren't isolated incidents. Your service is disgraceful vodafone.

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829 Someone from NSW thinks vodafone is Terrible at 18 Dec 2010 12:41:39 PM
I have no reception at home at all it's been totally crap for 2 months I've spent hours on the phone to India who told me if was my FAULT!!!! MY FAULT as I wasn't using my phone correctly they just downright lied lied lied every time I called. It took 6 weeks for them to admit it was because they were merging the 3 network with the Vodafone network. AND today in the SMH they have the nerve to say they have fixed it BULLSHIT my phone still isn't working I AM TOTALLY FED UP!!!!

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828 Someone from NSW thinks vodafone is Pathetic at 18 Dec 2010 12:31:47 PM
I use an iphone and for the last 4 months every text i send blocks and fails. I receive texts half an hr to an hr late and voicemail? What voicemail? I received 2 last sunday 9 hours after being left for me. I cant believe Vodafone is allowed to advertise so heavily on the cricket and advertise 'infinite' plans when regulators are on notice that the network CANNOT support traffic. Minimum standards must be legislated and customers compensated. What a joke. What a monumental con.

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827 Someone from NSW thinks vodafone is pathetic at 18 Dec 2010 12:20:21 PM
Provider has failed to provide "clear" terms of what is included and excluded from my contract, after signing me up for another 24 months.
Specifically - the "CALL Screen Service" is being charged as an "extra" on top of my contract .
As of 18/12/2010 , the Vodafone website DID NOT have Call Screen as an "exclusion" from their $49 cap plan. The contract that I have physically signed at the store, does not mention about these exclusions either. Its is absolutely misleading to hide these finer details of terms and conditions from consumers.
I have gone through ALL TERMS and CONDITIONS of the plan that I signed up for, and nowhere it does mention about these services and their exclusions.
This is true and correct as of 18/12/2010 and I would not be surprised if VODAFONE changes the contents of their website and disagrees with my statements. However, the Cancellations team Service rep agreed with me that this was not on the website - and I hope they have a recording of the call "for quality and training " purposes.

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822 Someone from NSW thinks vodafone is PAINFUL at 18 Dec 2010 11:44:57 AM
I had a Blackberry Storm for 2 years on the Vodafail network - talk about issues! Call drop outs, data never working, not to mention the s*** customer service. I couldn't wait to end the 24 month contract. I'm now with Telstra on one of their cap plans - its excellent and great value. Never any issues. Take action and move to another telco who deserves your hard earned $$$.

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821 Someone from NSW thinks vodafone is No 3G Data at 18 Dec 2010 11:43:51 AM
Getting 3G signal at Alexandria, but can't connect to internet on the iPhone and iPad or Vodafone 3G Data. It only works early in the morning and evening. Rang Vodafone service and they advice me to contact Apple. Happens everyday, but I try it in central station , I had no problem.

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819 Someone from NSW thinks vodafone is Very Poor at 18 Dec 2010 11:30:30 AM
Bought a Blackberry and was assured by Vodafone that I would have full 3g and Data coverage in Wollongong, transfered my service from a 'no plans' to a Blackberry package, immediately after I activated the phone I had no or only GSM service. Unless I'm standing immediately under a mobile tower I have very little coverage and I'm unable to use any of the functions of the phone. Calls continually drop out, emails sometimes take 24 hours from sender to me, voice mail messages have arrived 2 days later, the list goes on. I have noticed a slight improvement in coverage in the past week but its still intermittent with periods of ZERO coverage. Tried contacting Customer Service, but as the calls continually drop out unless I get an answer in 45 seconds or less, I have no hope. Tried emailing my problem to them, several automated emails over 3 weeks I'm no closer. Made a complaint to the TIO and have had a reply from them but no joy from Vodafone. 6 weeks into the debacle, I'm still paying bills for something I'm not getting and my service is still CRAP!

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818 Someone from NSW thinks vodafone is Vodafone Hutchison Aust. TOTAL FAIL! at 18 Dec 2010 11:30:09 AM
We voted on our feet today and moved all of our services to Optus. We cancelled our Three broadband service and both of our Voda prepaid services. I think I'll miss India I've really got to know the people in their call centre quite well of late :(

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814 Someone from NSW thinks vodafone is Mega Massive FAILED at 18 Dec 2010 11:15:22 AM
Call center never solves issues, been trying for days to speak with someone in australia who can assist. Just a poor serviced company, who Fail to understand customers needs

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812 Someone from NSW thinks vodafone is very much failed at 18 Dec 2010 11:08:12 AM
No reception in several parts of Sydney city + 1.5 hrs waiting with customer support to sort out issue + Billing errors

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810 Someone from NSW thinks vodafone is Vodafone Hutchison MEGA FAIL at 18 Dec 2010 11:05:45 AM
Sounds like Vodafone is going the way of 3 (or Vodafone Hutchison Australia as they're known). I had immense problems with coverage and cancelled my new iphone contract on day 4. After HOURS/DAYS on the phone to the VHA call centre, I was told the phones weren't meant to be used while moving, as it interrupted the connection w/ the tower... WTF? Do I need to define MOBILE PHONE? I could go on... but I know you've all been there.

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809 Someone from NSW thinks vodafone is Pathetic at 18 Dec 2010 11:05:25 AM
I use an iphone and for the last 4 months every text i send blocks and fails. I receive texts half an hr to an hr late and voicemail? What voicemail? I received 2 last sunday 9 hours after being left for me. I cant believe Vodafone is allowed to advertise so heavily on the cricket and advertise 'infinite' plans when regulators are on notice that the network CANNOT support traffic. Minimum standards must be legislated and customers compensated. What a joke. What a monumental con.

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808 Someone from NSW thinks vodafone is zero service 100 percent in denial at 18 Dec 2010 11:04:01 AM
2.5 hours on hold , 5 phone calls to change my Callscreen answer. When I advised service person on the other end of the phone about this and the general rubbish network of late - "really? we have no reported problems", blah blah blah . I have been a loyal customer since Vodafone day one in Australia - Vofafone - you've lost me.

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806 Someone from NSW thinks vodafone is making life more frustrating than it needs to be at 18 Dec 2010 10:56:29 AM
I find it difficult to understand how a brand like Vodafone which seems large and professional can offer such a sub par service and not really address it with its customers. I work in Pyrmont in the City and generally have no reception on my phone. similarly, my partner in Surry Hills generally has no service. The weird thing is some times when we are together my phone will work and hers wont or vice versa. So its just certain customers and not others that get faulty service? why is that?

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805 Someone from NSW thinks vodafone is Epic Fail at 18 Dec 2010 10:48:58 AM
I signed up for mobile broadband plan with a USB modem about 6 months ago, it was okay for a little while (like the trial period) and since has become pathetic bigtime. It's slow even when I'm getting 3 or 4 bars. And downloading, crikey, it's often 50 kpbs. It's not mobile broadband, it's more like mobile dialup, pathetic. I'd love it if their network performance invalidates contracts because I'd be gone in in sixty seconds.

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802 Someone from NSW thinks vodafone is epic failure at 18 Dec 2010 10:44:02 AM
Can you get a company on board so we can print some t shirts with your website addy. I know heaps of people who would promote this website.

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801 Someone from NSW thinks vodafone is Pathetic Fail - Service & Technology at 18 Dec 2010 10:37:59 AM
Constant coverage drop-outs, unable to connect (website) issues, and to top it off, my request to have a text service cancelled which they (customer service) claim from the system point of view is, yet a month later still getting daily messages and still being billed for it!!??

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799 Someone from NSW thinks vodafone is severely failing their customers at 18 Dec 2010 10:34:25 AM
I've been with Vodafail for around 10 years and haven't had an issue with them at all, until the last couple of weeks. Unable to make or receive any calls all weekend (during the week it seemed better). Unfortunately I only just re-signed a new contract, before all the current frustrations.

After 10 years of good service, it only takes one poorly handled incident (no communications at all) to loose a loyal customer. If it is possible for me to break out of my contract without pain or expense, I'll definitely be looking elsewhere.

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797 Someone from NSW thinks vodafone is the same company as 3 Mobile at 18 Dec 2010 10:31:39 AM
3 Mobile - exactly the same issues as stated by everyone here. I moved to Telstra day before yesterday. Best thing I ever did. I will not pay 3 another centin bills or exit fees. Sorry. But you totally fucked me around.

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796 Someone from NSW thinks vodafone is epic failure at 18 Dec 2010 10:31:17 AM
I had an internet account for approximately 3 years and a mobile phone account for 5 years. Last year they sent me a bill for $1500.00 for my phone and internet. I rang and complained to the stupid call centre people in india and was told they would drop my bill down to $1200.00. I said if you look back over my bills you could see that my phone and internet had never been more than $120.00. The call centre person told me I had to pay the bill, and I said no and they basically told me that they would take legal action against me and they were abusive swearing at me. In the end I went to the telephone onbudsman and they adjusted the bill to $120.00 but not without a massive fight. Then I decided to go on vodafone prepaid for $29.00 per month. I live in the inner suburbs of sydney and for nearly 5 months now I can barely get an internet connect that doesnt last more than 3 mins without dropping out. I rung and complained and again was told by somebody in india it was a problem with my computer. I am just disgusted by the behavour of a company that is not transparent with its behavour with its billing and you can never work out exactly what you owe.

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795 Someone from NSW thinks vodafone is Very Fail! at 18 Dec 2010 10:29:55 AM
What I can't stand is their sheer arrogance and disdain by which they treat the people that are paying them money ie their customers.

I think the govt should be looking at the contracts that lock people in and not allow them to move with paying penalty fees for putting up with such poor service, reception, drop outs, delays in actually making a call etc etc.

Voda with 3 are taking everyone for a ride but we should be getting off their bus...

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793 Someone from NSW thinks vodafone is epic fail at 18 Dec 2010 10:22:02 AM
Hi world. I signed up with vodafail in september using the samsung galaxy and since then i have had constant problems with the calls cutting out after 30 seconds or so, i thought maybe it was the galaxy or me touching the red button with my cheek but now i realise it is the vodafail network. Picture messages routinely take +12hours to get through or never come at all. Internet reception often fails even when out in the heart of sydney. I was pleased to read the article in smh about vodafail as now i know it is not just me or a fault with my phone however i would like to know when vodafone will be addressing this issue. It is extremely frustrating i wish i'd never been fooled into signing up with vodafail.

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792 Someone from NSW thinks vodafone is utterly epic fail at 18 Dec 2010 10:16:04 AM
How the hell can you NOT get 3G coverage in the center of the city? What is this Edge crap? So many call drop outs, data problems....

Did they not anticipate that if they have more customers (with the merger with 3) that there would be a significantly larger load on their services?

Telstra may have wider coverage of the country, but Voda/3 can't use that as an excuse. They're not a struggling start-up with funding and support issues.

I went with Voda because they had competitive plans. Don't tell me that cheap prices means cheap services? And when they say that they 'plan on upgrading' in the future, what the hell does that even mean? Surely the services would have been upgraded YEARS ago for this very reason, especially if they were even PLANNING on merging with 3?

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789 Someone from NSW thinks vodafone is Poor 3G reception at 18 Dec 2010 10:10:48 AM
I was a Vodafone mobile broadband customer until 16 Dec 2010 for a year. When I used the service, I had constant connection drops and 3G service was completely not available in my area (Western Sydney).

I am now looking for another service provider.

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788 Someone from NSW thinks vodafone is No Freakin Reception at 18 Dec 2010 10:08:57 AM
I have to walk around my house and out to the street and I still cant get reception and if I do the calls drop out.

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786 Someone from NSW thinks vodafone is Network Coverage at 18 Dec 2010 10:04:44 AM
I am living in Pyrmont the phone signal is the worst I have ever seen in a kind of City like Sydney, this is really ashamed and frustrating.

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782 Someone from NSW thinks vodafone is Makes me want to go back to paying high Telstra rates at 18 Dec 2010 10:00:17 AM
I use mobile broadband while travelling. Reception has worsened remarkably. It frequently connects to Vodafone EDGE, which is as bad as it can be- can't even download small emails. Vodafone 3G is only slightly better. Rarely, it connects to Vodafone HSUPA and provides decent connection. This is all while sitting in the same location. Why can't it connect to HSUPA all the time? Why do I have to put up with substandard connections when a better one is available?

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781 Someone from NSW thinks vodafone is A day to receive voicemails at 18 Dec 2010 09:59:17 AM
Once you finally receive voicemails a day late, you cannot access the voicemails. Intermitent data to access websites. Hours later to be notified of missed calls. It has been going on for months. Will definitely switch to other phone carrier once my contract is up.

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779 Someone from NSW thinks vodafone is Epic Fail at 18 Dec 2010 09:58:03 AM
Some of my posts from WP:

Oh look, another bunch of unhappy Vodafone customers who are going to be lied to by Vodafone customer service about there being "no currently reported issues". Please...

After calling Vodafone about numerous call drop-outs, no internet access in 3G/2G and unable to send texts or make phone calls I FINALLY got some sense out of a CSR.

"Sir, I apologise but our network is congested beyond its capabilities at the moment. We are looking to upgrade sites in the future to deal with the sudden growth of customers using our network, but for the time being, there isn't really anything I can do to help you"

The helpful CSR even recommended that I switch to Telstra.

Vodafone are FULLY aware of the congestion issues, but are happily still signing up customers, and lowering their prices to get more and more and more people on board, thus adding to the issue.

RandomJoe writes...
followed pointless instructions about turning off the firewall and non-Microsoft services.

This is what really shits me about Vodafone customer services. They give you the run around and get you to do pointless troubleshooting when they know full well that the network is the problem (most of the time).

I've had Internet issues before with an iPhone 4, called up and was told to reset network settings, reflash phone, upgrade firmware yada yada only to be then told when all that failed that there was an Internet outage.

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775 Someone from NSW thinks vodafone is Three and Vodaphone - you are GOING DOWN!!! at 18 Dec 2010 09:47:57 AM
Thank you for building this website. So many people suffering, and we all thought we were alone. The bastards!!! Fuck them. They have been stalling, stalling, stalling everyone while trying to get the problem fixed. Feeding us lies and mumbo jumbo and making us confuuuuuused. Stealing our time and sanity. And stealing our $$$ while we pay for a service that doesn't exist. This has been going on not for a few days, not for a week, it's been going on for MONTHS. It's completely unethical, the deceitful behaviour of this company. I'm with Three - exactly the same problems. EXACTLY. I'm angry.

Correction: I was with Three until 2 days ago. And I'm still angry. Reading all these replies, I'm angry at what they put me through. Speak with your feet people.

I say: SPEAK WITH YOUR FEET, PEOPLE!!!!

Do NOT pay any exit fees. Do NOT pay another bill. A class action has to happen.

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774 Someone from NSW thinks vodafone is I can't believe they are in business at 18 Dec 2010 09:47:55 AM
Yeah. Me too. I got a Samsung Galaxy S and my wife a Nokia. Both DOA. Can't download any apps because of constant poor reception. Storepersons trying to tell me that we need to upgrade the firmware. What a load. I may as well use my old Nokia and wish I had never left Telstra. Complete an utter waste of my time with Voda. No wonder the plan is so cheap - peanuts for monkeys huh. I am going to stop paying the bills and claim that technically the contract has been terminated by them by not meeting reasonable standards. This is a case for an Unfair Contract if ever I saw it.

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773 Someone from NSW thinks vodafone is Switching after 15 years! at 18 Dec 2010 09:47:39 AM
My latest 24 month plan with Vodacrap expires in a few months today. Telstra, here I come!. I'm so sick and tired of constantly having 1 bar of reception often replaced by "searching" while at the geographical dead centre of Sydney. My work mobile which is on Telstra, never has less than 5 bars where ever I take it.

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772 Someone from NSW thinks vodafone is A COMPLETE FARCE at 18 Dec 2010 09:37:52 AM
3 months ago my husband and I upgraded to the Samsung Galaxy S, however my husbands phone was DOA. I gave him my new phone so now I am left waiting for the replacement. I have contacted Vodafone I don't know how many times only to be continually disappointed. I understand that some stock is constrained and not available so I then said I would accept the HTC Desire HD, which they tld me had been sent and to wait 5 - 7 working days (I was told this on two separate occasions). At one point they said they were sending me an iPhone and I almost had a coronary! This is all on top of appalling service and my line constantly dropping out, oh and my phone just not ringing at all. This has become such a ridiculous situation and to be honest I would rather poke my eyes out with a fork than speak to Vodafone again. In summary, Vodafail sucks balls and I despise them.

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769 Someone from NSW thinks vodafone is A COMPLETE JOKE at 18 Dec 2010 09:19:07 AM
For over one and a half months, I have had many problems with Vodafone related to this topic of crap reception and in return, our phones use more battery to pick a signal, therefore worse battery life. My iPhone 3GS constantly says No Service yet with OPTUS, i got full bars. On the 16th of December, I decided to move my entire family to OPTUS and leave vodafone after all this crap. Its such a joke - why arent they called AT&T? I had five phones on the $99 Timeless and they have just lofe $500/month of customer. It took to long to resolve and what made me move also was the CRAP and horrible customer service who in a positive way, give you the flick!
BYE VODA - HELLO OPTUS!

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768 Someone from NSW thinks vodafone is it has become intolerable at 18 Dec 2010 09:00:17 AM
Try going interstate to small towns and see the "SOS" or "Searching for Network" note on your phone, with no signal for an hour or so until you reach a major town. Moreover, in my opinion, the oursourcing of call centre operations to India has been a big failure!!!!!!!! These guys are not organised, have the wrong reasons for all our questions, and don't even understand simple solutions of "switching browsers" to ensure that the International Roaming Data Bundle is used correctly. After about ten calls, one technical guy finally solved it. I had to write to the PR team to get a callback from their customer resolutions team.
The problem with Vodafail is that their outsourcing the call centre operations has been a disaster, because those guys are not trained to offer solutions!
Get your act right and stop making a fool out of your customers!

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767 Someone from NSW thinks vodafone is Hopeless at 18 Dec 2010 08:58:04 AM
Messages coming through from calls 12-18hrs late, but the phone was on in the first instance showing reception! Data transfer rates are appauling, dropped calls etc.... At the end of the day you pay for a service that is simply not being provided. Over 1 hour spent on customer/technical service, 40 minutes of which you are kept on hold for the next person to ask you exactly the same thing! Then advised it will be escalated with a response expected in 'about' 6 days. Completely unacceptable.

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765 Someone from NSW thinks vodafone is Pathetic at 18 Dec 2010 08:56:19 AM
Latest of a long string of complaints - Vodafone has taken 2 weeks to find out that it will take them at least another 2 weeks to fix my account website login problem - a total of 4 weeks+ just to fix a login problem!!!

It looks like ALL customer support people are Indian who often don't understand English well enough, so that I spend more time making sure they understand the problem. This time is in addition to the time getting past the stupid LARA IVR system.

But the good news is that they do have a new callback service which does seem to be working - no more hanging on for 40 minutes.

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764 Someone from NSW thinks vodafone is Hopeless at 18 Dec 2010 08:52:41 AM
Messages coming through from calls 12-18hrs late, but the phone was on in the first instance showing reception! Data transfer rates are appauling, dropped calls etc.... At the end of the day you pay for a service that is simply not being provided. Over 1 hour spent on customer/technical service, 40 minutes of which you are kept on hold for the next person to ask you exactly the same thing! Then advised it will be escalated with a response expected in 'about' 6 days. Completely unacceptable.

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763 Someone from NSW thinks vodafone is reception almost not available at 18 Dec 2010 08:48:33 AM
It doesn't matter if you are on the ground or you are on the 37th Floor of a CBD building, the bar just barely shows any impulse. Spoken a number of times with the company but all you get is lip service. The latest one (which i am very impress - NOT!!!!) is the merger with 3 which apparently can provide some comfort..like to see a full bar as far as what i am paying for. Not to worry helping my self by switching to Optus.

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762 Someone from NSW thinks vodafone is words do not describe the level of failure at 18 Dec 2010 08:47:44 AM
after years of Telstra bashing i think i am finally going to have to eat my hat. Even Telstra's service is better than Vodafones, and their network is far superior. I foolishly took on the business plan with vodafone because it was so much cheaper and had a massive handset rebate...seems you get what you pay for. With the number of call drop outs i am sure it has cost my business more in lost business than the money i saved by going with Vodaphone. I never thought i'd do it, but i have to get in bed with the devil and change to Telstra...at least my business can operate then.

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761 Someone from NSW thinks vodafone is atrocious at 18 Dec 2010 08:44:22 AM
In north sydney and have no signal, constant drop outs. I couldn't even use my phone to look up a recipe after 10 mins of trying to get pages to load in google i gave up. It will be a cold day in hell before vodafone gets another cent from me.

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758 Someone from NSW thinks vodafone is ABHORRENT at 18 Dec 2010 08:39:37 AM
voDaPHoNe you are failing yet again just writing this message you SERIOUSLY INFURIATE Me.. WORDs alone cannot describe my digust, DIsMaY, diststain, DiSTASTE'' for Vodafone...... You can pay for my therapY.... you ruin my work, Social life and LIFE altogether.... Constant no service, reception, internet access bla blah blah it doesn't stop... I have had enough!!!!!!!!!!!!!! You really suck assssssssssssss!!!!!!!!!! Telstra next week for the win!!!!!!!!! Somewhat of a paradox using this lovely service to write this message !!!! Raaaaaaaahhhhhhhhhhhhh

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757 Someone from NSW thinks vodafone is 'Lying about their product capibility' fail at 18 Dec 2010 08:37:46 AM
Every call drops out after 5 minutes. Often the reception just goes to no service. Have to use 2G setting on the iphone (as recommended by Vodaphone support) as when on 3G data doesn't work properly, emails and voicemails come through up to a day late, calls go straight to voicemail without the phone ringing and then the voicemail doesn't get to the phone for 24 hours meaning i miss appointments, data is painfully slow...anything else? basically at vodafone supports own admisson 3g doesn't work properly and their advice is not to use it...sounds like vodafone is spruiking a product they know doesn't work...illegal? I think so.

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755 Someone from NSW thinks vodafone is Simply crap at 18 Dec 2010 08:36:56 AM
The useless caps run out so fast with the high rates. I tried to go and change to another plan - the told me it was going to take at least 45 mins to set it up!! Also when trying to be able to use internet on my phone I was on hold on 1555 for 45 minutes!

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753 Someone from NSW thinks vodafone is useless at 18 Dec 2010 08:29:20 AM
my phone has no coverage at all,i tried to ring my wife on friday but the line kept dropping out .i had no bars when i did i had six missed calls. i rang vodaphones sister company 3 who iam with .iwas transfered to an indian call centre i could not understand him he hung up on me.

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751 Someone from NSW thinks vodafone is Ultra Fail at 18 Dec 2010 08:20:01 AM
I'm located in south east sydney about 15 mins from the CBD, and constant dropped calls / no reception / no data connection happen almost all day everyday.. Voda can't blame congestion, cause Kogarah is NOT that congested

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750 Someone from NSW thinks vodafone is danerous fail at 18 Dec 2010 08:17:24 AM
I'm a doctor and use my phone to be on call. But how on earth am I to be on call if there's constant reception drop outs or when I go indoors and there's no reception? Voda's fail affects not only me but my patients. Sort it out Vodafail!

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749 Someone from NSW thinks vodafone is a complete failure at 18 Dec 2010 08:12:56 AM
I bought an HTC Desire HD 2 months ago. I live in Manly & commute to Chatswood daily. For half of the way I got no to very little reception, and for the other half it is very random. 1km away from Chatswood CBD (on boundary road) I usually have no reception at all, hard to believe.

Yesterday, from Manly to St Leonards I had no data at all, only as we reached St Leonards it suddenly started to work (and I rebooted the phone a couple of time just to be safe).

So yeah, absolutely not impressed, it's a disgraceful service and a total ripoff.



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748 Someone from NSW thinks vodafone is Poor everything at 18 Dec 2010 08:06:44 AM
Lets start with the delivery of my new iPhone, advised of a 3wk wait 5weeks later called waited on hold for 45mins. My phone had not been ordered fast foward 4wks phone finally arrives 9wks in total.

My wireless net is on average poor service or no service i live in the heart of the northern beaches my girlfriend with optus always has 3g coverage? My broadband is also hit & miss if it will connect to a usable server.

Vodafone also had a system issue in early feb in which my bill wasnt debited from my acc. I called & was advised it was paid, i advise it hadnt been debited so i dont know how it was paid. In June i recived a letter advising of the system issue & that my account would be debited to correct the bill, I rang voda to find out the total of the bill & was advised the letter was incorrect & I was upto date. July voda try to debit the "owing amount" on my account & it is dishonoured, I call voda & am advise i havnt paid my bill since feb when they direct debit my acc? I advise of the previous calls, I was told I was lying & that i need to pay the bill. A week later my phone was blocked 6 phone calls later 3 more rude advisers & finally after threating going to the communications ombardsman is my "owing amount waived" & my account reinstated.

At the end of my phone contract after having had a sims card with voda since the Nokia 5110 was the bees knees I'll be moving.

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747 Someone from NSW thinks vodafone is constant drop outs and phone issues at 18 Dec 2010 08:04:27 AM
constant drop outs have made basic business near impossible. last two months of bills have sky rocketed $500 over already large caps. However my recent experience has now left with no choice but legal action as it has put my job at risk. As a pilot for a major airline i am currently on a standby roster. This is a month of being on call to be at the airport within two hours to crew a flight that has been disrupted. My company was unable to contact me due to the vodaphone network (potts point syd)and a flight had to be cancelled disrupting hundreds of passengers. A serious incident that i now have to answer to. I travel the world both for work and leisure and Australia's communication network is significantly worse than most third world nations. This failure of regulation and basic infrastructure is unacceptable.

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746 Someone from NSW thinks vodafone is Is Hornsby a remote location? at 18 Dec 2010 08:04:09 AM
I use a Vodafone dongle to mostly either never gain data access or watch my access drop out every few seconds. When I do get access it makes 26bps dial up look stunningly fast. I spent 4 hours trying to get Vodafone support to probe the issue and I was told it would be fixed by August. It is now Xmas and all I know is that I foolishly live in a "congested" area. I was then charged $257 for my call to the Voafone support people!!
Vodafone and their support are a shambles and a corporate disgrace.

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745 Someone from NSW thinks vodafone is Pathetic at 18 Dec 2010 08:01:34 AM
I know this is a 2 year old story but i couldn't resist telling it when i saw this site.

about 2 years ago we got voda internet. within a month it had stopped working completely. everytime we switched the modem on...nothing.

calling customer support during the day was hopeless, never got through. mum and i woke up early one day to call them at 7am on the dot when the lines opened. at 705am the message we got when we called was "our voda customer service reps have slept in this morning, please try again later"

finally got through, they could do nothing for us. spent about 2 weeks trying to call to get our issue resolved. speaking to the same customer service rep each time. finally ended up wanting to just get disconnected and we refused to pay the contract termination fee because we didnt have any working internet.

the finance department customer service rep was the same guy was the previously useless tech service rep. finally got him to understand that we wanted to account closed.

he apparently did it, and to this day we still get monthly bills sent to us in the mail. we havent paid a single bill and when we call to tell them to stop sending us bills, they say the account is closed and we dont owe anything...and yet...we keep getting bills!

absolutely pathetic!

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743 Someone from NSW thinks vodafone is EPIC FAIL at 18 Dec 2010 07:57:28 AM
i live in the northern beaches and if i send a mms it can take a minimum of 12hrs for ppl to recive it..

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738 Someone from NSW thinks vodafone is LH at 18 Dec 2010 07:41:17 AM
I ring my wife on Vodafone and continually get dropped off.. is she having and affair? Or maybe the Vodafone network is just crap...
Hope the crisis centre in Canberra isn't hooked up to this overseas ripoff.

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736 Someone from NSW thinks vodafone is scamming you at 18 Dec 2010 07:08:57 AM
signed for 2 years contract @$17.10 /mo (19/mo 10%disc), 3 months free.
the bill: $55.40! + no 3 months free applied.
had to wait an hour on the phone to talk to someone at billing to sort it out.

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735 Someone from NSW thinks vodafone is pathetic at 18 Dec 2010 07:08:53 AM
When will heads roll at Vodafone over this pathetic mess?? The buck stops with CEO - he must be shown the door.

The Vodafone brand has blood all over it - I'll be changing after 7 years with Vodafail.

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734 Someone from NSW thinks vodafone is about 50% of all calls fail at 18 Dec 2010 07:00:58 AM
My iPhone has been dropping calls, missing calls and basically unable to access

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733 Someone from NSW thinks vodafone is Mega Fail at 18 Dec 2010 06:59:31 AM
My wife SMS's from the car out front of our house (Leichardt) - 12 hours later I get her SMS. She's on vodafail to - so it unclear if her or my coverage is to blame. I dont care any more - I'm going to Telstra

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731 Someone from NSW thinks vodafone is MEGA FAIL at 18 Dec 2010 06:50:51 AM
The past couple of months have been more than a nightmare! I have spent literally hours on the phone to some poor call centre worker in India trying to get some sense out of them as to why the service I am paying for is not being provided.
I have missed out on work due to messages not being delivered until hours later all because my phone is not ringing due to network issues.
I get no service, dropped calls, failed calls, late voicemails, no 3G coverage, unable to send texts.. I have just been informed that I live in a low signal area, funny how this happens even when I'm in the middle of Sydney!!
This is totally unacceptable Vodafone!!!!

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728 Someone from NSW thinks vodafone is MEGA FAIL at 18 Dec 2010 06:40:16 AM

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726 Someone from NSW thinks vodafone is lucky to have customers at 18 Dec 2010 06:11:20 AM
its pretty simple. im paying for a service that does not work. this type of buisness would put any small operators out of business. i am sick of someone in egypt (where he told me he was form) telling me the satellite says everything is fine.

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721 Someone from NSW thinks vodafone is shut this company down at 18 Dec 2010 05:49:20 AM
this phone company has not right to operate anymore due to its deplorable service, locks people in with "great" looking plans and treats them like crap.

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715 Someone from NSW thinks vodafone is Unreliable at 18 Dec 2010 05:05:33 AM
And here's me blaiming my poor ole iPhone for all the drop outs and late voice mails etc. from a very reliable service, vodafone has become a dog when it comes to service provision. Time for the ACCC to get tome justice for the long suffering customer like me.

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713 Someone from NSW thinks vodafone is a joke, but you get what you pay for at 18 Dec 2010 04:59:30 AM
Vodafone have been a joke for years, poor service in the middle of the CDB, calls dropping out, voicemail notifications coming through a day later, the list goes on and on.

But you do get what you pay for - they are incredibly cheap if you compare the amount to get to another carrier.

Telstra in my opinion is honestly the best in the country - however you pay a price for it, so you have to ask if you are prepared to pay a premium for it. I'm not so Optus it is which has a reasonable service for the price

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711 Someone from NSW thinks vodafone is no reception at major places at 18 Dec 2010 04:40:46 AM
words like 'customer service' makes LARA the automated system go into spin

NO RECEPTION..NIL..NONE... IN TOP RYDE SHOPPING CENTER...EVEN IN FRONT OF THEIR SHOP...SHIT SERVICE.....BEEN WITH THEM FOR 6 WEEKS,SHIT SERVICE

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710 Someone from NSW thinks vodafone is so bad it makes other countries look good at 18 Dec 2010 04:34:19 AM
I live at the top floor apartment at rhodes and considering all the developments and at least from where i am, i really didn't expect to not have reception at all. My calls kept getting dropped out and most of my msgs arrived after the event happened or even the next day or none at all. Considering other countries like Philippines, where economy is not as good as Australia, and yet they still manage to have signal in most places such as elevators and underground car parks. It's very appalling how they managed to let there customers hang in there without a word about their issue. And now when everyone is frustrated about their service, that's when they try to inform their customers. Isn't that a bit too late? It kinda feels unfair that we paid for the service we asked for and yet they inform us 12 months after issue started.

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709 Someone from NSW thinks vodafone is about 50% of all calls fail at 18 Dec 2010 04:07:12 AM
Half of the time calls are not being connected at all. If finally successful many call are dropping off in the middle of the conversation. The point of frustration is hugh as I am running a business and have 3 accounts.

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708 Someone from NSW thinks vodafone is Regional reception at 18 Dec 2010 03:58:10 AM
Signal reception of the North Coast of NSW is very patchy. Get off the Pacific goat-track (Highway) and signal strength often drops to zero.

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707 Someone from NSW thinks vodafone is appaling at 18 Dec 2010 03:54:44 AM
WE ARE SMALL BUSINESS AND WE HAVE BEING PROMISED BETTER SERVICES THAN OPTUS BUT ON THE CONTRARY IT'S WORSE, AS NO COVERAGE AND LINE KEEP DROPPING, TECH SUPPORT IS POOR AND FRUSTRATING. Our gov absolutely doing nothing to protect the people of NSW and we have left out to the big corporate.

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