26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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19151 Someone from NSW thinks vodafone is SUPER FAIL at 15 Aug 2011 04:00:00 PM
Phone calls are dropped, no service half the day, call failed or cant make any, internet works but slow, or doesnt work at all. Vodaphone service is crap, im not calling voda, im calling INDIA. I work in sales/retail, i hear the bull everyday so i know what they try tell me is crap. I pay $80 for crap coverage! not happy

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19146 Someone from NSW thinks vodafone is inept at 15 Aug 2011 11:50:27 AM
Moved over from Three mobile early to see if maybe the service would be better. Now it is unusable. Calls often go straight to voicemail and the customer support keep calling on my mobile despite me telling them it doesn't work and giving an alternate contact number. I smell class action! If they don't comp me the next bill I'm gone forever.

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19145 Someone from NSW thinks vodafone is BAD at 15 Aug 2011 09:26:25 AM
After a phone call that lasted 1 1/2 hrs to cancel my account with Vodafone due to no service coverage, I lodged a complaint with the Ombudsman (TIO)to have early termination charges waived. This was followed up with another 1/2 an hr phone call with Vodafone discussing the cancellation of my account and return of my internet modem sticks. I find that almost 2 months later I'm still being billed! So called up and spent another 45 mins on the phone being transferred to several different operators in India and Australia to question why after 3 specific requests to close the account, I'm still being billed! Finally I have someone say they closed the account and waived the charges. The charges were only waived once I threatened to go to the ombudsman again. I will NEVER EVER EVER use Vodafone again. Not only is their product pathetic, their service is HOPELESS! Kids in yr 3 would be more effective at managing their customer service than they are.
16 Aug 2011 08:53:06 AM: Once I sent my complaint to TIO I no longer communicated with VF as it was too frustrating. I let TIO handle all matters, keeping them informed by email with any updates.

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19144 Someone from NSW thinks vodafone is Bad! at 14 Aug 2011 10:52:10 PM
Dropping out calls, delayed msges, not receiving msges, phone says it is off or goes straight to voicemail majority of the time even in emergeny situations and now they are trying to make mr pay for an upgrade. Ridiculous!

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19139 Someone from NSW thinks vodafone is worse then rotten eggs at 12 Aug 2011 09:38:12 PM
After 2 days of my service not receiving calls, i began to try & call the customer service line, as usual no good & i cant even get into contact with them. Thinking this may be my phones fault (many drops) i have bought a brand new phone outright & to my amazement NOTHING!! then i try the new sim card that come with it.. you guessed it NOTHING!! i think this company can go to hell. I cant even call customer service to give them hell.. what a waste of money.

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19138 Someone from NSW thinks vodafone is unbelievable at 12 Aug 2011 06:01:45 PM
I cant get service, they cant resolve my bill, I contact them to resolve the bill and they dont call me back, I am told my bill is over by a huge amount and my phone doesnt even work half of the time. I wish I had of bought 2 cans and a piece of string...would have been more effective. Can the TIO please do something to shut these guys down!!!

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19137 Someone from NSW thinks vodafone is THE WORST at 12 Aug 2011 04:11:39 PM
ARRRRRRGHHHHH NOone gets my SMS, I dont get any SMS or voicemail.. I:ve lost so much money from their STUPID service!!!

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19136 Someone from NSW thinks vodafone is very at 12 Aug 2011 04:03:14 PM
Poor reception leading to completely lost network with totally no service after changed sim card for 4 times!! Wish to get out of this mess asap!!! Lodge complaint against TIO today.. this is for iphone 4
12 Aug 2011 04:36:42 PM: And needless to say i have gone through all of the topics above plus proud cutomer service guy threatening to hang up if i use the word `crap` again (This was happening after i was transferred to different staff explaining the same story many times.... grrrrrr... ).!! Lol....

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19134 Someone from NSW thinks vodafone is Rubbish at 12 Aug 2011 01:38:58 PM
Stupidly signed up for 24 month contract thinking "can't be that bad" ... WORSE MISTAKE EVER! I ported my number too, it's my business and the number is on my letterhead, bus cards EVERYTHING! VHA is losing me business right now, I've had two potential customer go elsewhere coz they couldn't reach me! WHY WHY WHY did I sign up for friggin 24 months! No incoming calls, if they do get through we get cut off 4 out of 5 times, voicemails take ages to get to me, SMS 'patchy' at best ... and dont even bother with data! What's the point of a smart-phoe with no data!!

I need OUT of this contract ....wish me luck
13 Aug 2011 10:46:53 AM: Good luck!!! If they won't let you out then try the TIO.

Vodafail.com Moderation Team

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19133 Someone from NSW thinks vodafone is Poor at 12 Aug 2011 01:29:49 PM
I cannot get ny data balance with an sms to 1512 and when I call 1555 I simply get my plan info, $65 per month, but no data balance. It's been this way since I took up my contract with Voda about 2 months ago (stupid I know!!) and after many many calls to Voda techs still no joy.

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19125 Someone from NSW thinks vodafone is epic at 11 Aug 2011 07:10:19 PM
Boycott Voda mission.

PLease do your best to take your business away from this finance hungry company. I hope they get bought out by a real telco. Ive also stopped supporting mclaren and Jamie winncup and lowndes in protest. SHAME ON YUO VODA, PATHETIC SCUMBAGS!

How hard is it to understand ... "NO SERVICE = NOPAYMENT" Die voda die!

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19120 Someone from NSW thinks vodafone is bad at 11 Aug 2011 03:54:17 PM
internet access is totally slow, iPhone 4 shows three or four bars and 3G but websites are simply not loading!
Very annoying, very disappointing, looks like bad service to me. This is on Sydney rail from central to Penrith which surely should be a main coverage area. What is going on. I am paying my bill, why don't I get service????
14 Aug 2011 09:11:08 AM: Same here, got an iphone4 and I don't even travel on train, but still anywhere I go even if reception bar is full, the page won't load, nor any app would work, but if I'm at my home it would work all fine just because of my wifi at home.

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19119 Someone from NSW thinks vodafone is Frustrating at 11 Aug 2011 02:46:22 PM
The Vodafone service seems to be going from bad to worse, despite their assurances that they are improving. Every call I have received this week - business - has dropped out. driving me nuts

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19117 Someone from NSW thinks vodafone is USELESS at 11 Aug 2011 01:16:28 PM
Latest for me is someone decided that they would set up a direct debit on my account 1/ without my permission to do so and 2/ with bank account details that dont belong to me !!!! Thankfully, I noticed it before some poor person paid my bill for me ! What a huge breach of privacy, and of course I have put it all down in writing and heard nothing in nearly 3 week. Good on you Vodafone...keep up the great work you bunch of UTTER CLOWNS

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19112 Someone from NSW thinks vodafone is Crap with a capital "C" at 10 Aug 2011 10:37:37 PM
Live in Como in the Sutherland Shire of NSW. Have had poor reception for past few years, but recently moved and now have intermittent coverage at best. I run a business from home and have calls drop out or divert to voicemail on a daily basis. Have been calling Vodafone to complain every month or so. Since the move (May) they have offered half price for three months, then after further complaint free for three months, asking me to please be patient as they are doing major upgrades. However, they still insist that my address has great coverage. Yet they are referring the complaint for "investigation". Was told in June to wait until the end of July and if not resolved then could terminate my contract without fees and return handset (HTC Desire HD). Upon calling them on 4th August was told "we can see you haven't been using your handset. How do you know your coverage hasn't improved? We can't cancel your contract. My answer: The phone is switched on every day and I can see the number of bars has not improved. I don't make any outgoing calls (why would I?) - have a second handset for outgoing on Amaysim (uses Optus network and coverage is quite good). People still call me on my Voda phone and the calls still drop out, go straight to voicemail, or they can't hear me.
Anyway, insisted on speaking with a supervisor. Was told they would call back in 24-48 hours. I said that wasn't good enough. They insisted a supervisor would call back within 24-48 hours. A supervisor did call me back about an hour later. Resolved to hold on for two more weeks (until 18th Aug) and if no improvement can terminate with no exit fees. The matter has again been referred to investigations - as a priority this time! What was it the last few times?
I have reviewed the Vodafone blog about their upgrades. I can see there is a planned upgrade in an adjacent suburb (Jannali) for Q3 2011, but it is not noted under the "sites in testing and planned to come On-Air in next couple of weeks".
I am not confident of any improvement by the 18th. I will not be taking "no" for an answer this time!
I have downloaded several apps to help monitor my coverage. I click on "OpenSignal" app every couple of hours and it generally reports between 23% and 37% signal strength.
Does anyone know of an app that can tell the strength of other networks at a location without having to get another sim?
I will probably go with Amaysim once I am out of Vodafone as I am not keen to enter another contract. For $39.90 a month can get unlimited talk and text +4Gb data. That will do me fine.
PS hubby just got iPhone 4 on Telstra NextG and has not lost a single call yet.
PPS I am not even trying to get web / email on my phone - I just want to be able to make and receive calls.
PPS I must say that my time on hold waiting for Vodafone customer service has not been too bad and the staff, if anything, have been overly helpful and apologetic. They just haven't been able to fix my problem.
11 Aug 2011 04:25:53 PM: Same situation as me. I have moved my other phone that have come off contract to live connected, but every time I call them about cancelling my contract as they have promised, they keep finding an excuse to delay.

Also, 1555 hardly ever seems to work!
3 Dec 2011 05:39:13 PM: I live in Jannali and have been going through the same stuff for 12 months. I explain it is killim
Ng my business but they seem to think that charging me half price will keep me happy. They don't seem to understand that their phone service DOES NOT work! Latest is jannali upgrade in January well see if it doesn't I'm out.

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19106 Someone from NSW thinks vodafone is total at 9 Aug 2011 10:58:39 PM
I stupidly signed up for a pocket wifi in February. For the first two months it was great. Since then, useless. Continual dropouts, extremely slow, Vodafone keep saying stupid things like change sim to another device which is what they say to everyone, again and again.
They sent me out a new 850MHz Pocket Wifi 2 which "would solve the problems" - it didn't. Works sometimes, but not often and not well.

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19102 Someone from NSW thinks vodafone is Pocket wifi - very low speed at 9 Aug 2011 11:37:10 AM
I got Vodafone Pocket Wifi 2 mobile broadband modem on Aug 8th 2011 and was very disappointed with the download speeds I am getting from it. I used www.speedtest.net to check the speed and the peak speed I am getting is only 0.6 mbps !! Average speed is even lower :-( I am using this device in Parramatta, Sydney and the Vodafone coverage map shows excellent coverage. Following is my observation on the environment
1. Signal strength on the mobile modem shows 5 bars which is the maximum best
2. Network connection shows 'H' meaning HSDPA. I suppose this connection is better than 3G
3. Only one device connected to the mobile broadband
4. Signal strength on my laptop is again 5 bars which is the maximum best

Vodafone website says that the speeds will range from 300 kbps to 3 Mbps but will vary according to the signal strength in the house. I am getting the best signal possible but the peak download speed is just 600 kbps which actually is terribly bad. I was expecting a speed atleast 1.5 Mbps

This is very unfair and not according to the promises made by Vodafone. I will be returning back my set to Vodafone and switch back providers
10 Aug 2011 12:35:50 PM: u paid money 4 it, now not happy & u found this web site to vent. should have done more research & u wouldnt be out of pocket. i just wish people would stop buying stuff from this gr8 company.

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19101 Someone from NSW thinks vodafone is Slight at 9 Aug 2011 10:29:06 AM
My girlfriends phone on the same plan as mine, has a brand new sim card, and is the same HTC Desire Z yet her internet does not work and after many calls to Voda there has been no rectification

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19100 Someone from NSW thinks vodafone is epic expensive fail at 9 Aug 2011 09:51:38 AM
My email to vodafone:
Dear Vodafone,

your coverage is the worst out of any network I have ever used.

How you can call what you provide as a 'service' is beyond me. The past 3 weeks experience has been worse than normal, costing me time, urgent communication and money. Your total lack of consistency is beyond a joke.

After having an initial issue with my previous number I stupidly have kept using your prepaid while my issue is pending.

As soon as I can resolve everything with your business I will be changing service provider immediately.

I will be doing the same for the fleet I currently have set up in our office.

You guys are a joke!

Reply from Vodafone:
In order to assist with account related queries, please provide your 4 digit PIN number (the pin is the one you selected for your account when you connected to Vodafone), as well as your Mobile Phone Number. This will authorise a Vodafone agent to access your account.

Please note: if you have received this response and you already provided the PIN and Mobile Number/ your question is not account related/ you are a Non-Vodafone Customer please reply to this email via your inbox, otherwise your email will not be submitted to our correspondence queue.

If this is a new email in response to an existing email query, please update the existing email and do not submit a new one. This is to ensure we receive your update correctly.

My reply to Vodafone:
Dear Vodafone,

I do not have a pin on my prepaid service.

How about you do your job and provide a proper service instead of wasting more of my time.

The amount of money and time you have already cost me, due to such abhorrent coverage and service, is a disgrace. Not to mention the amount of money wasted on connection fees from having to call back numbers up to 5 times, mid conversation.

I am still waiting to hear from the Vodafone Ombudsman in regard to my existing plan, which you charged me over $2000 for, for uses that are physically not possible with your coverage. This issue has been ongoing for close to 5 months, and you still continue to charge me for a service I no longer use, that you cut connection to 3 months ago.

No less than 5 of my family and friends have had exactly the same problem with being overcharged for phone usage and also had to wait months until you resolved the problem, during which time you emailed them to tell them that it was a one off situation. Fortunately for me I no longer receive the highly upsetting calls from Vodafone on a daily basis telling me that I need to pay you or you will cut me off, as you have disconnected my plan, but never attempted to resolve the questioned excessive charges from your end.

After countless failed attempts to resolve the issue with you, and after being cut off from your overseas customer call centre, and hung up on by many staff who did not understand my complaint, I am still waiting for you to resolve my initial issue. I assume at some point someone will get back to me, but based on your coverage, I would have to guess that you are finding it difficult to get in contact with me.

Vodafone reply:

still pending.
9 Aug 2011 11:01:25 AM: that is ********** service keep up the gr8 work VF
29 Aug 2011 08:19:56 PM: google 'Molotov Cocktail' and "throw' nuff said.. No consequence = no change

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19098 Someone from NSW thinks vodafone is not using its own network if it can't recognise the issues at 9 Aug 2011 12:57:06 AM
Vodafail employees must not be using Vodafail network themselves because if they were they wouldn't act so ignorant and misleading about the issues and causes.
9 Aug 2011 01:01:49 AM: example - they ask the same questions of every customer with a widespread problem as if it's the first time they've heard of it !!

http://community.vodafone.com.au/t5/Network/Delayed-Message-received-and-not-sending-at-all/td-p/1451

and this is still going on!

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19096 Someone from NSW thinks vodafone is still sucking at 8 Aug 2011 02:45:03 PM
when will they fix it!!!???
8 Aug 2011 09:02:53 PM: It sounds like they've started working on fixing it but it really depends what area you are in. Might be worth checking if you are in an area that has the hope of getting better soon: http://www.vodafone.com.au/personal/aboutvodafone/network/index.htm

Vodafail.com Moderation Team
9 Aug 2011 12:46:30 AM: I checked that. It is all very weak info. No known faults in the area etc...
Plus the 'Troubleshooting' link is not correct on some of the pages.

from http://www.vodafone.com.au/personal/aboutvodafone/network/index.htm

it directs you to

http://www.vodafone.com.au/personal/service-and-repair/the-service-centre/troubleshooting-guide/index.htm

but from http://www.vodafone.com.au/personal/aboutvodafone/network/network-850/index.htm

it directs you to

http://www.vodafone.com.au/help/index.htm

which is a crappy knowledge base 'tool'.

They can't even get their website sorted !?

The trouble shooting routine is vague and weak and puts the blame on devices or 'coverage'.
The problem is not coverage when the network 'forgets' you every now and again.
No matter where I am or what device I am using I have the same problem with Vodafone. Make a call = fine. After a while, go to make a call 'network busy'.
Try to receive a call 'busy tone'. Try to access data - no response. Try to send txt - won't send. 'Reboot phone' as suggested by Vodafail - all comes good.
So do I have to periodically (every hour or so ??) re boot my phone ???
9 Aug 2011 02:09:43 PM: Yea at best that is very bad web design and at worst it is misleading. If you've already filed a complaint with Vodafone and not gotten anywhere then its time for the TIO. If you want to stick it out on the Vodafone network then you should ask to be compensated for the poor service.

Vodafail.com Moderation Team

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19093 Someone from NSW thinks vodafone is at 8 Aug 2011 10:27:58 AM
Since beginning my plan in May 2010 I have never gone over my $69 cap. This month my bill is $200 without having done anything different!! Has anyone else had this problem, it must be an error.
8 Aug 2011 12:42:27 PM: everyone else has had this problem it's another standard voda-rort. they'll have charged you for data you didn't use. you'll have to chase them up in order to get it taken off your bill.

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19091 Someone from NSW thinks vodafone is Painfully FAIL at 7 Aug 2011 03:37:43 PM
I am in a $90 a month contract with vodafone and have experienced little to no reception since my signup to vodafone, i have reported the issue three times and each time they assign the call to a technician to investigate the issue and then im told there is nothing wrong.

In the mean time im still paying $90 a month for call dropouts, intermittent data issues even though 3G is available and nothing is being done about it.

I am seriously over the service and customer service offered by vodafone overall.

Disgruntled Vodafone Customer
7 Aug 2011 04:43:58 PM: complain here, tell them you got no service but were charged, and tell them you would like your money back for the past 10 months as that's how long it's been going on now:
http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

they must get back to you within 10 days.
8 Aug 2011 10:04:12 AM: sounds like VF must have great service.
8 Aug 2011 07:02:39 PM: im a prepaid customer and experiencing the same issues. have not been able to access internet on my phone for a week, i try and make phone calls which dont connect (dont even ring) and get charged huge chunks of my credit and it takes up to 2-3 days to send/receive txt messages...

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19089 Someone from NSW thinks vodafone is MEGAfail at 7 Aug 2011 03:16:34 PM
I live on Oxford St, Taylor Square in the buzzing, vibrant centre of the city of Sydney and I have little to no signal both for phone calls and on the 3g network at most times. It pains me to pay $70/month to Vodafone for a service I do not receive. Perhaps if I lived out in the deep, desolate outback it might be a little bit more understandable. I sent them an email telling them that I get no signal and how it pains me and I received NO response at all! Are they actually a telecommunication service or do they simply sell phone contracts with no actual service provision?
7 Aug 2011 04:46:36 PM: you pay, yet you don't receive. ask for your money back and if you spend more than 10 minutes on hold or if they flat-out refuse just complain here:
http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

then they have to get back to you within 10 days

8 Aug 2011 10:06:31 AM: i had great service on thursday island a few weeks back, none of my other team did dont know why?

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19085 Someone from NSW thinks vodafone is MASSIVE FAIL at 6 Aug 2011 08:29:54 PM
I was overseas (In the USA) in late June and July and a week before I left, I went into a vodafail shop to get them to check that it was on international roaming and it would all be fine overseas. They assured me it was after checking my account and fixing it all up. I am a prepaid customer, and because I was going for a month I purchased $49 flexi credit hoping it would last the trip (note this has a 30 day expiry)

I get over to South Korea (stopover) and I noticed it didn't pick up signal to any network but because I was only there one day I didn't worry, thinking it would be okay once I reached New York.

New York - Day 1 no sms from Voda saying I'd joined an american network.
I tried manually selecting networks, it didn't work.

New York - Day 2 still no connection so I used hotel phone with a prepaid card to call up the vodafail overseas customer care number.

I get put on hold for ages, and I get transferred to different people each time having to explain to each person what was going on - no one saved details on file or told the next person. I explained that I was not able to receive/make INCOMING or OUTGOING calls and yet each different person would say to me "It's okay we'll give you a call back on your mobile once it's sorted" I had to practically yell at some of the customer service reps what I had said quite a few times "I CAN NOT RECEIVE CALLS"
Unfortunately the call cut out (I'm not sure if it was on their end or my end...) and I had to recall and start the process all over again.

The second call, I got trasnferred to SEVEN different reps. Finally through to the IT department (mind you I had to explain the situation again and again to all SEVEN reps grr!)
IT Department checked my account and notified me that it should be working and that my settings were all correct. Therefore not their problem. I explained that I had been in to the shop and they'd fixed it but my HTC Legend wasn't working and no they couldn't call me back cause my phone DID NOT RECIEVE INCOMING CALLS!
They put me on hold (about 20 times throughout my two hour conversation with the IT department) and said that they could try some trouble shooting with me over the phone.

They requested that I manually try selecting the network (which I did - even though I had tried this myself about 100 times since I'd arrived in NYC) that didn't work. Next they got me to dial all these codes (don't remember what they were called tho.. ) that didn't work. Then they told me the only option was to factory reset my phone and hope that worked. Because I was overseas, I didn't have my cables to back up my phone (this is a brand new phone too!) and so I'd loose all my photos which I'd just taken, all my numbers etc.

I did do what they suggested and factory restarted my phone. It didn't work either. I was starting to get quite annoyed by this stage - I really needed a phone while OS and didn't want to keep using the hotel phoen because it would charge me evry time I used a call card as well.

After TWO HOURS on the phone - the call dropped out and I lost them again.
I tried calling back, but couldn't get to the IT department and they told me to call back later (apparantly something happened in Mumbai and half the office was gone).

When I tried manually selecting network a couple of days later- it said "UNABLE TO SELECT NETWORK SIM/NETWORK ERROR CONTACT YOUR SERVICE PROVIDER"

I couldn't waste another two hours on the phone so I had to leave it till I returned to Australia.

When I got back on the first day back - I went in to a Vodafail shop and they told me that because I was prepaid they couldn't help me out and If I wanted to have my phone looked at it would take 4 weeks and they don't supply back up / replacement phones for prepaid customers.
I called the call centre once again and they said they didn't understand why my phone still wasn't working (even in Australia!) and that I must have damaged the phone.

My credit expired - even though I hadn't used it. I have since been forced to buy a new phone
(am now with Optus and have a brilliant iPhone 4) but I was so angry that I spent all that time and worry about a phone and money on credit when I hadn't used any of it and it expired.
6 Aug 2011 09:37:51 PM: I just realised how long that post was apologies guys my voda rant gah
7 Aug 2011 11:08:03 AM: No worries, thanks for sharing your story! I'm sure other people will read it - maybe even Vodafone!

Vodafail.com Moderation Team
8 Aug 2011 10:12:11 AM: this is not a problem it is VF AAAAAAAAAAA+ service. they got your $$$$ & u expect a service common mate wake up. they have had this problems for years & all levels of gov in this country are doing nothing to fix it. they took down tiger air for a few small problems VF has major stuff ups & nothing.

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19083 Someone from NSW thinks vodafone is at 6 Aug 2011 06:14:34 PM

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19082 Someone from NSW thinks vodafone is Fail!!! at 6 Aug 2011 06:13:46 PM
Terrible service, dropped calls, delayed text, no 3G

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19080 Someone from NSW thinks vodafone is No signal at 6 Aug 2011 04:37:18 PM
No signal, drop of calls. 5 minute call drops 10 times. Mostly go to voice mail

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19079 Someone from NSW thinks vodafone is No Signal at 6 Aug 2011 04:36:27 PM
No signal always signla would not increase more than one bar at my iphone in granville or if i get a call it drops 10 times in 5 minute call. So much distortion while on call

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19072 Someone from NSW thinks vodafone is Very at 5 Aug 2011 09:24:35 PM
I had no internet for over 6 weeks and then no phone for 4 days. I cancelled the service, paid them over $200 and now they tell me I owe $300 when I have never missed paying a bill. Of course when you ring you can't get through and when I went to the shop the sales person was sympathetic but told me I need to speak to accounts (or some other team). Now they send me SMS to tell me I owe them! Good bye voda.

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19071 Someone from NSW thinks vodafone is very frustratingly fail. at 5 Aug 2011 08:55:17 PM
my wife and i switched to vodafone at the end of last year, and no joke 9 times out of ten our lines drop out. So my wife and i are going to see if the service improves by the end of this month. If not we will drop out on vodafone.
5 Aug 2011 09:33:17 PM: it won't... I stood 600 metres from a tower within a direst line... my phone came up with connection error....network busy....and the signal strength was up and down like a yoyo....under a tower?????? vodafail it is....and I have been fighting them for 2 1/2 yrs.... last week I got a letter from resolutions saying that on the 5th Sept if I don't go elsewhere they are going to disconnect my services anyway.....Internet and mobile..... are they in for it on that one.....

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19067 Someone from NSW thinks vodafone is Vodafrick!!! at 5 Aug 2011 12:08:47 PM
Not only should people avoid Vodafail, people can't even rely on Nokia anymore when it comes to their smartphones. I knew Vodafone was a little dodge atm but was hoping the recent upgrades (particularly around Hornsby where I work) would improve the service. As everybody knows, this is not the case. And what makes it worse is the fact I am using the Nokia N8 which has a great camera but fails at texting, calls and general usability. Apparently my phone doesn't like the word 'disappointed' as when I type it in a text message (a frequent occurance as a Vodafail customer) the message closes without saving or sending. Worst phone, worst service. If I wanted a 12 mp camera I'd buy one. Why cant Nokia and Vodafail let me talk and text like I pay them for???
6 Aug 2011 12:47:52 AM: There's a software update for the N8 due out very soon (if not already) called Symbian Anna, it should fix your typing problems with the phone, it's overhauled the keyboard and a whole heap of things.

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19065 Someone from NSW thinks vodafone is I HATE VODAFONE!! at 4 Aug 2011 10:16:38 PM
Im sitting in CBD sydney, new Android phone.. no reception

I get home (newtown) and now only have 1 bar reception.

I hate them, India sux
5 Aug 2011 09:21:45 AM:
9 Aug 2011 09:55:43 AM: dear response...
your engrish is very difficult to understand. do you work for vodafone?
11 Aug 2011 01:11:12 PM: absolutley a vodafail staff member !! 10 star customer service plans ?? Oooh you mean the plans that people pay for and dont GET what they pay for...those ones. Yep definently 10 star you goose.

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19064 Someone from NSW thinks vodafone is shocking! at 4 Aug 2011 09:48:05 PM
3 store representative advised me that I could continue as is with my current payments and data when I came out of contract and have now slapped me with $923 bill for 2 weeks worth of data usage (no music downloads or anything) despite me always paying $56 per month for the same amount. They misinformed me and are expecting me to pay this astronomical bill!!! 5 hours on the phone to India to try and resolve and 5 days later still no call from australia. argh!
4 Aug 2011 09:57:09 PM: Ripped off massively by Vodafone? yuuup. welcome to the club.

here ya go mate: http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

fill it out (takes 5 minutes)and an English-speaker (!) will call you back

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19061 Someone from NSW thinks vodafone is 100% at 4 Aug 2011 06:20:22 PM
cant call or text since 8 am today !!!!!

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19060 Someone from NSW thinks vodafone is Didn't Cancel My Account upon Request & listed Default on my CF. at 4 Aug 2011 04:12:15 PM
Didn't Cancel My Account upon Request & listed Default on my CF. I cancelled the account in february, moved over seas in march and then they listed my account as default in July because I stopped payin... what the heck can I do about this?
4 Aug 2011 04:35:02 PM: If they had officially cancelled your account then it sounds like an error in their billing / debt collection. It would be best to contact Vodafone directly and ask them to remove the default. They should be able to correct it but if not you might have to talk to the TIO or find out which collection agency is responsible for listing the default.

Vodafail.com Moderation Team
4 Aug 2011 05:17:23 PM: I'm going through a similar thing. Rather than cancel, the service note says I was going to 'port' the number. I told them I was going to another provider - I can only assume that they assumed I wanted to keep the number. Why they would assume that for a mobile broadband service is beyond me. End state is that even though I cancelled the account, they left it active waiting for it to be 'ported'. I'm still fighting the bill and the credit default.

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19057 Someone from NSW thinks vodafone is Very at 4 Aug 2011 08:35:09 AM
Service and/or internet continually drops out in Sydney CBD. Constantly have to refresh and toggle airplane mode. Very annoying. Tried to speak to customer service but they were blatantly rude to me. E.g. "if you ACTUALLY read what I said.." being very condescending and impatient. For a company that is losing hundreds of thousands of customers every month, vodafail should really get some more polite customer service staff. Changing to Amaysim as soon as my contract ends next month. Good riddance vodafail.

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19052 Someone from NSW thinks vodafone is where do you start? at 3 Aug 2011 09:18:07 PM
It's reassuring, in a way to read i'm not the only person dealing with sub-standard service.

I'm on a $49/month cap for my mobile phone (iPhone 3) which has some data usage allowance - i'm not sure exactly how much because i hardly ever access the net over the mobile and, since my billing dramas started 2 weeks ago, no one at vodafone has been able to tell me !!

Vodafone sent me a letter on 27/6/11 telling me of a 'correction' to it's billing system which would see some types of internet usage attract a fee. I also have a wireless broadband account with them, and because of this wrote back to them asking them;
why they were doing this?, at what specific rate where they going charge these services at? and how they were planning to differentiate between the 'regular' and 'newly charged' types of usage.

I aslo asked for a copy of my contract (that contians my signature) with them to be sent to me ASAP.

My reply answered none of my questions. They stated a link on the MyVodafone site that i should visit, the Standard Terms of Service page. I checked it out, and there's 3 different versions of it - which one is applicable to me? I don't know, because they didn't/haven't sent me a copy of the contract as requested!!

Anyway, I then received my July account to find i'd been charged $286.65 for data usage - from my PHONE, not the wireless b/b!(My normal total for both is $90) Like i said earlier, i hardly ever use my phone for net access. I rang 'customer service' to ask what was going on, explained my situation, only to be told that i must have used the data because it's on the record and that's pretty much it.

When i asked for details, they couldn't provide any specifics because the bill hadn't been generated yet. "Really?", I asked, "then how can tell me the exact total if you don't have all the details of the charges, then?" "Um, err I'm sorry, but that's how the system works... etc."

I hit the roof when the bill was finally generated two days later.
According to Vodafone, i'd used 14mb of data and at some point went past my limit (whatever it is) and have been charged $286 as a result. Interestingly, the rate i was charged before the 'billing correction' they wrote to me about and after it is almost 4 fold. eg: before - 123kb = $3.60, after - 193kb = $12.60.

In one instance, for daily usage that i wasn't aware of, i was charged $73.80 FOR 69KB !!!!!!!!!

I've looked at my daily usage since, and there's a pattern - every 30-40 minutes, even with ALL my apps removed and me not touching my phone, i'm being charged $0.90 for 6kb of usage over 5:01 mins. Every time - $0.90,6kb, 5:01 up to twenty times a day. I can assure you, it's not me doing this!!

I'm getting my info and documents together and will be writing back to Vodafone and to the TIO to get results, because this is just plain ridiculous.

I'll take responsablity and pay for services i've used, but when you're dealing with a company that wont tell you what your entitlements are, won't answer genuine quieries to thier billing system, and charges you inconsistant and stupid costs for services you haven't used or received any benefit from, then something's gotta give..... and it won't be me!

Thanks to all who've shared thier experiences here ( amazed at the sheer number!) and to the creators of this site!!
All the best.
4 Aug 2011 07:24:17 AM: This also happened to me . refer to my post below (19034), I am being charged $250 for this months bill for data usage as well, apart from the facebook fiasco in my post below, i looked back at my records and I was charged $61 for using 132 MB data at 4AM in the morning and charged $30 for another time at 5AM a few days later. I'm sleeping at that time, and have wifi at home too so why would it use their, they tried to get out of this and stated I might have some 'auto updates'with iPhone applications, this is ridiculous.
5 Aug 2011 09:52:42 PM: question? Did you download the apps from vodaphone???? this may be why you keep getting charged even though you not using them...the system keeps the apps open...I have found many faults in their system and they ignore what I tell them...told the TIO the same thing....they are taking notice...

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19050 Someone from NSW thinks vodafone is useless at 3 Aug 2011 07:41:25 PM
Working in and around Picton an hour south of Sydney my calls always drop out. Numerous times a day my phone says i have two or three bars only to say i have no network coverage when i try to ring work. Most times i have to use pay phones to talk to the office, unless i drive to the top of a few hills that i know i can get one bar if i'm desperate.

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19049 Someone from NSW thinks vodafone is 9 at 3 Aug 2011 04:37:50 PM
Waiting to make a call to a friend to tell her that i am here and waiting for her but for some unknown reason there's no reception, and this was in the CBD!! Waited like 5 minutes b4 i could actually make a call or send her a text!!
Ridiculous!! And dont get me started on their data reception. Just to check in to place via the fb app is a task in its self. if only i had a penny for the amount of times "No cellular data available" has come up on my screen!!
3G is supposed to make data faster yet when i turn it off its usually better! Dam Vodafone, ur services are deplorable.

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19048 Someone from NSW thinks vodafone is Call drop outs at 3 Aug 2011 03:26:43 PM
Called customer service yesterday.
Lady from the call centre tells me "you have excellent coverage in your area..." 30 seconds later my call drops out. amazing..
She called me back to say dropping out after 18 minutes is a very good result - does anyone know if having drop outs is standard on other networks too?

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19037 Someone from NSW thinks vodafone is Breach of privacy at 3 Aug 2011 12:21:36 AM
My ex-wife is working in vodafone call centre in Mumbai. She is accessing all
my personal information like call logs and threatening those people. Now I don't know what to do because the only people I can lodge complain with is in Mumbai and they not gonna do anything because my wife is there coleague.
5 Aug 2011 10:25:09 PM: That's an issue for the Federal Police....get your threatened people to make a statement and the Federal Police will take action....

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19036 Someone from NSW thinks vodafone is Cant believe it at 2 Aug 2011 11:49:06 PM
I finally got vodafail to agree to cancel my contract in jan this year. I can't believe that it took one call a month until now for them to actually follow through. Did they not think I would notice their bill every month????? Or maybe I should have taken the kind staffers advice and paid 1/2 the bill around the June mark because he was being such a sport removing the other half.

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19034 Someone from NSW thinks vodafone is Failed. at 2 Aug 2011 09:31:07 PM
Hi,
Being a loyal customer who has never had any problems with Vodafone for the past 6 years or so. I am frustrated that Facebook was advertised as being free on my plan. However, after calling customer service when I realized I was well over my cap from data usage with Facebook, they stated that Facebook was only free through accessing 'm.facebook.com' and not through the iPhone application I had downloaded. Vodafone clearly needs to be more clear cut with data usage information.
3 Aug 2011 07:40:46 AM: This is something I think a lot of people would not be aware of!!

In a weird way I find this the most disgusting this of all as this clearly is misleading the public.

Please send an email to fairfax or sydney morning herald. I am sure they would want to pick up on this story.
3 Aug 2011 09:10:48 AM: It is disgusting, out of all the iPhone users out there on Vodafone, how many would know this? A large majority of my friends have iPhones and are with Vodafone yet did not know this until I informed them.Ridiculous.
3 Aug 2011 12:28:25 PM: That is really bad, it would be worth sending in a tip to SMH or http://delimiter.com.au/anonymous-tips/ so they can check this out and let more people now.

Vodafail.com Moderation Team
3 Aug 2011 03:56:52 PM: Just done. Been thinking about this and one might argue that they did not know the increased traffic after the merge might cause all the problems they did and that moving the call centre to Mumbai caused more teething problems than they expected. These are the reasons I have been giving myself to stay with them as the unlimited plan was a pull.

The above though is just blatant manipulation of the truth. I have had it now with these guys. I am all for competition in the market place and hate monopolies but feel that Vodafone either has to

1) Make a change at the top and clearly sort out their culture
2) Stop lying to the public and admit they got it wrong and are still getting it wrong
3) Bring back the call centre from Mumbai and show Australians that they actually care by creating local jobs and as such is a way of 'giving back' to the economy
4) Sort out the false advertising which is nothing short of zero integrity
3 Aug 2011 04:13:32 PM: Yea, it has been 5 months since they announced their network and customer service upgrades. Although it took them years of underinvestment in their network for it to degrade so badly so I imagine it will take them a few years to sort everything out. They just can't expect everyone to hang around that long while they get it fixed.

The call centre definitely needs to come back to Australia. When it's night time in India and day time in Australia, someone from Australia should be able to answer the phone.

Vodafail.com Moderation Team
3 Aug 2011 05:29:05 PM: Hi,
I'm the original poster of this and was just wondering If anyone could help me out, I am currently over my bill by $250, evidently from data usage with facebook. When I called customer service, they simply stated I had to pay for the bill since it was my fault for accessing it via the iPhone app and not via "m.facebook.com". This is a huge amount considering I usually pay $47 for my plan and Iphone ($29 cap). Everyone I know that is connected with Vodafone and has an iPhone has been accessing it through the iPhone application. Thanks
3 Aug 2011 07:59:15 PM: Hmmm...if you can't use the apps then their terms and conditions lie.

I have the prepaid brochure next to me and it says:
Unlimited mobile access to Facebook, MySpace, Twitter, LinkedIn and Foursquare is only available within Australia and only if accessed via the sites: mobile web sites (m.facebook.com, m.myspace.com, m.twitter.com, m.linkedin.com, m.foursquare.com), Vodafone Central or official applications for compatible handsets from the sites using Vodafone Live access point (APN).

Note that is says official applications for the compatible handsets so you shouldn't be charged any extra data. The only thing it calls out is the use of 3rd party applications.

Postpaid sould have similar terms and conditions
3 Aug 2011 08:31:31 PM: Thanks for pointing that out! It seems ambiguous since it says the application must be accessed using "Vodafone Live access point".
4 Aug 2011 08:35:34 AM: The access point (APN) is just the Internet settings for the phone. If you can access the Internet using Vodafone then you are using the correct APN.
4 Aug 2011 09:04:24 AM: Then I am using it correctly. However, after calling customer service 3 times, and making them read these term conditions above, they still seem to insist the only correct way to access facebook for free is via "m.facebook.com". This is absurd.
4 Aug 2011 09:15:58 AM: Yea it does sound like you are correct and that using the iPhone app shouldn't be charged. The app would actually use less data than the mobile site so you would think they would be happy. Just be persistent and tell them you are going to the TIO if they can't resolve this because it is a breach of the terms and conditions you signed up to.

If they still don't want to remove the charges then you can file a complaint with the TIO. They will have someone from vodafone call you within 10 days to sort it out.

Vodafail.com Moderation Team
4 Aug 2011 09:39:35 AM: Thank you for the help, it's greatly appreciated. Just another thing i'd like some help with. When looking at the data usage online, there were some things that did not add up. I was charged $61 for using data at 4am in the morning and $30 at 5am - I would be sleeping at these times and I have wifi at home so I don't know what these charges are for. Customer service stated it was from some 'auto updates' with the iPhone, but if that was the case, wouldn't it just use my wifi?
4 Aug 2011 12:25:28 PM: Hi. This makes sense as some charges call or data sometime only get 'registered' or processed overnight.

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19032 Someone from NSW thinks vodafone is Still Billing after cancelled account at 2 Aug 2011 09:20:21 PM
Why are vodafone still sending me bills after I cancelled the account. What are they billing me for?

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19029 Someone from NSW thinks vodafone is no coverage at all in my office at 2 Aug 2011 04:41:51 PM
i got iphone 4g , but there is no coverage of the three in the office , so its like i have to use the phone only for wifi connectivty , no phone calls until I turn off the 3g on the iphone - that is really shit as data trasfer will be really slow - i complained about this in 1 year so many times , they come up with resolution to move me from three to vodafone. I said both of you are same ... tell me the difference .. there was no difference ... the only difference is you have to keep paying money to different name of the company - event for the same company.

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19028 Someone from NSW thinks vodafone is shocking, abysmal,terrible at 2 Aug 2011 04:37:19 PM
phoned 1511 to recharge yeaterday--number not working.Phoned 1500 to ask why-ssaid the number was out of order, told to call tomorrow. Today tried 1511 again, only allows credit card recharge.Phoned 1500 asking why the recharge no 1511 isnt working to use to recharge a prepaid via a voucher. No answer given as to why the 1511 number would not let me recharge using a voucher. Then tried to put the prepaid number on a plan in desperation but got transferred to 6 departments where no-one could help me. In desperation slammed the phone down. Tried to call the Sydney number 9415-7000 to sort out the problem but got put through to India again. Same thing-- transferred to 5 different people and no-one could help me. Just burst out crying from frustration

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19023 Someone from NSW thinks vodafone is How embarassing... at 2 Aug 2011 11:47:10 AM
Whilst speaking to a customer representative yesterday (my 3rd in this particular call) she mentioned that she was struggling to hear me. Why was this? I think we know why... I had no service in my office in the middle of Sydney's CBD!!!

The CR then asked if she could phone me back on my landline number - Amazing. I guess it helps my case right?

When she rung back I was told that I'd be passed to the retention team. Looking forward to the thought of speaking with my 4th representative of the call I was disappointed to hear that the 'Technical Team' were unable to speak to me because of a 'Technical Issue' and that someone would call me back in 24-48 hours. How embarrassing...

24 hours on and nothing. I'm not surprised, just more motivated to leave this joke of a company - More power to me! (just not to my phone signal).
2 Aug 2011 12:34:11 PM: she had to call you back on a landline - oh the irony

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19020 Someone from NSW thinks vodafone is standard at 1 Aug 2011 08:27:15 PM
Vodafone are standard ya'll are trippin, service is aite 3g better then the optus network, i was with voda complained to the TIO got out of my contract fairly easy which is less then i can say at telstra or optus, basically just took advantage of the bad press that all you suckas are doing, with Virgin now using the optus network... its shit, doesnt have the constant drop outs that voda had a while back but will get distorted calls every say 5 calls, occasionally will drop out, 3g is farkin aweful and i live in metro sydney.

used to work at Optus then moved to voda... swear optus had a site like this a few years back, also got a million customer calling complaining about the network.... its just sh*t in australia atm sorry only decent is telstra and they cost an arm and leg.. voda have the best deals hands down.. IMO

and LOL at the sukas dissin voda then switching the 3.... how dumb are some people...

sheep doin what they do best.. follow the crowds!

respect to dude that made this site, i hate all corporations...

tho i did hear he got bought out not sure if thats true or not.
3 Aug 2011 12:00:37 AM: Once you learn English I might actually take you seriously
3 Aug 2011 09:07:31 AM: he works at voda indian call center
4 Aug 2011 09:22:56 PM: No buyouts, sorry to disappoint you. This site is still humming and I'm doing my best to help people sort out their issues / get out of their contracts.

Vodafail.com Moderation Team

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19018 Someone from NSW thinks vodafone is my pigeons are more reliable at 1 Aug 2011 07:54:38 PM
Currently on a fail $79 cap rarely use internet exept for the odd work email or 2 whilst attending family funeral received an sms from fail informing me that I have exceeded my monthly cap my bill is currently $5oo!!!!!!!!! {caught my breath felt chest for any abnormal pains} And than proceeded at the next suitable time to ring customer service after the usual round the world aided bye the confusion of the one only ibot//annoying LARA !Finally touchdown in what i am assuming would be India after the usual language barrier confusion and what can only be described as vodafail intelect I was informed by what sounded to me like a growing more & more excited some what allmost chuckling voice on the other end that i would still have to pay this bill because i had exceeded my cap.{dahhhhhhhhhh} please can anybody help me with a direct attack on the internet to india or at least vodafail itself heres hoping

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19015 Someone from NSW thinks vodafone is Extreme at 1 Aug 2011 04:38:43 PM
Poor quality service, minimal reception even though they swear there are no issues in my area, continual invoice issues with my 2 VF bills. You ring up and complain - so to ease the pain they offer a reduced (better)plan - then charge you for a plan change - then deduct $1500 from your account for cancellation of contract. WTF Vodafail BIG TIME!!!! I WANT OUT!

I have a telstra sim in my ipad and it doesnt go below 3 bars - vodafone No Sevice

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19013 Someone from NSW thinks vodafone is BAD at 1 Aug 2011 01:20:51 PM
Phone won't make calls, call's to their "help" line almost unintelligable - "try turning it off and back on again because I can't see anything on our system about your account AT ALL!" . WELL F-K ME EINSTEIN THANKS FOR THE "SUPPORT"

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19009 Someone from NSW thinks vodafone is doing it again at 1 Aug 2011 08:30:42 AM
It's happening again.
Calls and txts not getting through. Phone 'disappears' off network after a while and you have no idea it's happened until you try to make a call and get network busy. Then re boot phone and find messages and calls have not been getting through.

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18994 Someone from NSW thinks vodafone is Negiligent at 31 Jul 2011 09:46:31 PM
On Friday night my wife and I had an emergency when her iPhone was stolen. When I went to use my iPhone on the Vodaphone network the phone dropped out multiple times and accessing the internet wasn't even possible. This happened at 9:30 at Broadway in Sydney.

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18991 Someone from NSW thinks vodafone is Data connection at 31 Jul 2011 08:30:02 PM
I am experiencing problems with data rate most of the time my handset don't pick up the 3G signal and when it does the speed is too slow I have tried using the new 850MHZ network but that is same

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18987 Someone from NSW thinks vodafone is No Support at 31 Jul 2011 12:17:18 PM
Call drop outs, message delays.

Tried to call 1555 to receive support but it keeps saying the Vodafone contact centre is experiencing contact issues and asks me to refer to the website.

FAIL!

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18976 Someone from NSW thinks vodafone is poor service all round at 29 Jul 2011 10:25:47 PM
After having so many issues with speed (no faster then dial-up most of the times), I though I would try the Vodafail's community forum in hope to have the issue looked at and fixed. While they may show they want to help on the forum, they fail to call within the times you give them as to when you're available and when you miss the call, they state they will call you back but they don't. Stay well away from this company. Time for the TIO.

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18975 Someone from NSW thinks vodafone is In need of Australian logic! at 29 Jul 2011 09:45:47 PM
I'm upgrading from the iPhone 3 to the iPhone 4, and was told that I need to get a new smaller SIM card. So I dropped in to my local store and everything was fine until they told me that my password is incorrect. I said I didn't know what else it could be, so they called Customer Service in India. Then I get told that the computer says that the phone number belongs to someone else, and that I failed every identification question! They won't even tell me what the name is on the account even though I was able to prove that I owned the number! They refused to do anything about it and said they weren't going to discuss it with me any further! Now I have a brand new phone that is completely useless and even Vodafone's own staff are unable to convince Customer Service to help me!
30 Jul 2011 10:30:52 PM: If you pay your pill via credit card, don't pay it at all. You can't get in trouble for not paying a bill under someone elses name. If they don't wish to help resolve the issue then take your business else where.

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18967 Someone from NSW thinks vodafone is Extreme Fail at 29 Jul 2011 01:34:43 PM
Vodaf***- a class apart in how amazingly poor their network and service is. In the heart of Sydney(CBD area), I don't have network coverage. Brilliant stuff! Can manage to barely use the internet on my phone. But somehow when the bills come, data usage shown is in excess of 300 MB. How is this possible? Their "tech support" team gives me bulls**t spiel on automatic updates on apps. Then there is this ridiculous joke of a service called 1512.Apparently there is a lag of 48 hours in updating usage. Why have the service at all in the first place? I check my usage before I go overseas, and when I come back to Sydney and check my usage again, 70 MB on my data plan has been mysteriously used up. When I call Vodaf*** to clarify, they ask me to wait until the bill arrives to have a "better idea" of the charges and then call them again (yeah sure. I have nothing better to do than spend precious time on these calls).I'm on a 29 dollar cap and barely use my phone, however my bills for the last two months are in the range of 150-180 dollars.Vodaf*** tells me there is "nothing wrong with their billing system". I'm running out of patience.


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18961 Someone from NSW thinks vodafone is at 28 Jul 2011 10:45:39 PM
I have not been able to connect with my broadband dongle now for 10 days, until yesterday that is..after numerous calls to vodafone which they suggested it was a fault with my pc I removed everything from it..and set my new pc to factory defaults. I lost all my music pics and files and all of a sudden yesterday it works great and now this evening its not working again..What the hell is going on..why don't the tech team in india know anything about it..and tell me its a vodafone issue and not my dongle and my computer...Im furious
29 Jul 2011 09:54:42 PM: These people at Vodafone are in denial. It's the NETWORK stupid!!!

Vodafone, you always blame either the user, the phone, the sim card, the modem. Take a close hard look at yourself in the mirror. The problem is a lot closer to home. It's your NETWORK.

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18960 Someone from NSW thinks vodafone is High Fail at 28 Jul 2011 06:04:27 PM
I have been on a $20 plan for years and I have always paid my account on time and only rarely go over my call limits. I got a new I phone this month, put in my sim card and despite having no coverage in the house I have just moved into, I received a statement from Vodafone for my monthly account of $612.30!!!!! This is over two and a half YEARS worth of call totals in one month. It is all in data downloads which are not on my plan, despite the fact that I haven't actually accessed the internet from my new phone. I have tried calling Vodafone and have spoken with India but after wasting an hour of my life I am no clearer on just why I have such a huge bill. The staff don't call back when they say they will and I have sat on hold for 30 mins without their customer service bothering to pick up my call. Surprisingly, I don't have endless hours to devote to waiting on the phone for Vodafone. I know I am not an important customer to them but I can in no way afford to pay $612.30 for data charges I have not used. Hmmmm, I do feel a little bit better now....thank you Vodafail!
29 Jul 2011 11:40:24 AM: mate my bill is for $2000 for Data that I have not used. just go straight to the TIO.

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18957 Someone from NSW thinks vodafone is Very fail at 28 Jul 2011 02:19:54 PM
Have been on waiting to get through to someone for 50minutes for the sake of saving $10...which is crazy because i have probably spent more than that waiting on my landline phone!

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18955 Someone from NSW thinks vodafone is Extreme Fail at 28 Jul 2011 12:40:45 PM
Unexplained Excess Data Usage = $2000 bill. Spoke to the 4th person at Vodafone - Mr Sagar (Supervisor Billing) who advised that the excess usage was due to updates being pushed out by Vodafone to my phone (without my approval / acceptance). Said that because the updates benefit me, I need to pay for the excess data usage.
With the TIO now. Has anyone else had this trouble?
28 Jul 2011 01:33:45 PM: yes, the manager said that their data were absolutely correct. Checked my invoice when its available, it seems that I started getting charged for data usage a few days before the "unexplained" excessive usage. Invoice items was wrong for one of the days I disputed.

Contacted TIO already and waiting for someone to contact me. (Also just received an email responding to my compliant 7 days ago. Replied the email and still heard nothing.)
28 Jul 2011 01:38:46 PM: Yeah sounds like my story. On the 13th, 23rd and 24th or this month, my phone somehow used 3.5 GB of data, on top of my 2 GB limit. I have been in touch with the TIO and now awaiting an outcome. I was told my Vodafone yesterday that it pust have been updates being pushed out by Vodafone for Apple, as the usage was starting in the early hours.
28 Jul 2011 03:02:39 PM: i changed from voda at the start of this year. I'm just so glad I did they just rip off their customers any way they can...
30 Jul 2011 10:38:28 PM: How can this happen? Apple always ask you before updating anything and the updates are usually done through the computer and not the phone. Plus you can ask them how and why and state that apple can only update your phone through the air if you were running ios 5 which isn't available to consumers yet, if they need proof take a screen shot of your itunes and if they try to blame you buy saying you downgraded your phone then state that apple doesn't allow their users to downgrade the firmware no matter what they do.
31 Jul 2011 09:41:50 AM: point is it *hasn't* happened.. the charges are bogus, i.e. Vodafail have randomly added large data charges to people's bills and some ppl happened to notice. Probably some sales manager within the company needs his bonus and to meet his target, so s/he devised a way of accomplishing that by adding charges in the hope that noone would notice. When you're overcharged you can spend the obligatory 20 hours on the phone on hold and speaking pigeon-English with some abhorrently-mannered people to try to get it fixed, or just pay it. Vodafail bank on people just giving up and paying - that's how they make their money. They arn't a company, they are a nation-wide scam. It blows my mind that the ACCC are so impotent that they cannot even stop the insidious organised crime syndicate that is Vodafail. The AFP should arrest Vodafone staff for fraud, because that's precisely what this whole thing is. A massive Vodafraud.

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18953 Someone from NSW thinks vodafone is Really bad! at 28 Jul 2011 09:48:57 AM
Last time I tried to cancel my plan in 2010 due to poor coverage I was offered a 'cheaper' plan and promises that the network would get better. It is now 9 months into my new 24th month plan, and the coverage is still very poor. Every day my line cuts out when I receive a call.

Now I've been told that I have to pay the 'minimum spend' on my plan per month x the number of months I have left, which basically means if I exit now I still have to pay the exact same amount of money as I would pay if I didn't cancel my plan. Making it a loss/loss situation.

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18948 Someone from NSW thinks vodafone is service and phone at 27 Jul 2011 07:23:18 PM
hi

i have been having problems with my htc desire hd and the service of vodafone. my phone has freezing alot and im not sure whats going on. also the internet on my phone is extremely slow and sometimes will not load.
With the service there is a 1 in 3 chance that my phone will cut out during and important phone call even when im standing in one spot. also i have been experiencing mms problems and some sms problems.

i like the infinite plan im on as i can make as many calls and sms but im not sure what i should do. do i confront vodafone, if so what can i request for this.
i would really appreciate your help,

thank you
Matt
27 Jul 2011 07:50:14 PM: Hi Matt, you'll have to speak with Vodafone to see if they can do anything to sort out the problem. If they can't then you have the right to ask for some compensation until they can fix it. If your phone only works half the time, why should you have to pay the full price?

There is more information on the 'how to complain' page about lodging a complaint with Vodafone and if necessary, the TIO. Best of luck!

Vodafail.com Moderation Team

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18945 Someone from NSW thinks vodafone is CRAP at 27 Jul 2011 11:19:20 AM
To begin, this isn't the first problem I've had with Vodafail, nor is it the first time I've posted on here.. I am currently on the $49 Cap, I first had billing problems a few months ago, in which i was overbilled $50, therefore my bill became $99, I went down to see them at their store and they explain where this extra usage was, I understood this and was happy to pay, and for a few months I had no billing issues, fastforward to my latest bill $120, I logged onto my vodaphone.com and looked at my bill (as the one i'm email has no usage info, just how much I owe, even though last time this happen I requested to have an itemised bill), On the website I was charged for items mid billing session, but not for the start and end of that time... Confused I rang their customer service centre and spoke to probably 6 different people who 'couldn't access my full bill' but i had 'most likely gone over' I explain what the bill said online and they then said they didn't know how to help me as they couldn't see it, and it would be best for me to go in store, then proceeded to hangup on me, mid sentence.. So 20mins later I was on my way to the store, once i got there, I waited another 40mins to be served, although people had just walked in and been seen straight away. I explained my issue to them and they couldn't access my bill, so i logged them onto my vodaphone.com under my name and showed them the issues, the person who helped me in store was relatively helpful and he called the customer centre and was transfer from everywhere to billing to cancellation to upgrades, but still no help. Eventually he called his manager who was 'out on lunch' and the manager told me that I had most likely gone over my cap, again i explain it and he said it was probably a glitch in the system and they would fix it on monday (I went in on a saturday), Wednesday that week i get a text message saying yes i had gone over my cap, and i would have to pay the full amount, but as a sign of goodwill they would credit my bill $60. Therefore I only had to pay an extra charge of $10.. No explanation of what i had gone over.. Am awaiting with bated breath to see what my next bill comes in under, hopefully I won't owe anything thanks to my 'credit'

Another annoyance, last night my partner got their bill, they are also with Vodafail, and under the $49 cap, the bill said it was for $560.. once again we logged onto vodaphone.com to see the bill, but according to that he is still under his cap and hasn't gone over, we rang but once again could get no answers, i am planned on heading down today to try and get this sorted for him and change carriers from vodafail.

what makes me laugh is everytime I call I am given the option to upgrade my phone and renew my contract as it is up on the 1/08.. YEAH RIGHT! hahaha

Hopefully that all made sense...

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18944 Someone from NSW thinks vodafone is at 27 Jul 2011 08:40:04 AM
Signed up for deal with Vodafone Mobile broadband to upgrade to 6 gig modem. Service gone from bad to worse (constant drop outs), overcharged on first two bills, abysmal service...

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18943 Someone from NSW thinks vodafone is Failest at 27 Jul 2011 08:36:43 AM
Over-charged alleged Mobile broadband deal

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18941 Someone from NSW thinks vodafone is Epic at 26 Jul 2011 09:41:06 PM
Every single phone call I make or receive from home drops our at least once. I live in Five Dock.

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18936 Someone from NSW thinks vodafone is Network fail at 26 Jul 2011 12:22:10 PM
Whats the use of reception without a usable network? I can't even access emails from my mobile. The usual vodafone tricks don't work. What a joke.
29 Jul 2011 12:08:58 AM: I'm of the view that Vodafone should have their spectrum licences stripped from them.

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18934 Someone from NSW thinks vodafone is Their connection quality at 26 Jul 2011 11:53:20 AM
I was on the phone to Vodaphone trying to sort out problems with calls consistently dropping out and poor call quality, and the call quality from my handset to them was terrible to the point I could barely hear their service person. I live in the middle of Sydney so I was supposedly in a good/prime coverage area.
28 Jul 2011 09:55:27 AM: I have the same problem!!! Its so frickin frustrating that I now call using a landline.. and when they ask me "are you calling from your mobile?" I laugh!

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18933 Someone from NSW thinks vodafone is They won't let me go! at 26 Jul 2011 11:37:09 AM
1. I called up to complain and to get out of my contract, but the voicemessage at Vodaphone said there was a 40 min wait and to go to the web site - the web site says to call the number I had just rung! What nonsense!
2. While on hold and looking at the internet page referred to above, I did get through to someone fairly quickly but then they were ACTUALLY ARGUING with me about me wanting to get out of my contract! The conversation ended when the call dropped out. Talk about ironic...

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18932 Someone from NSW thinks vodafone is Worst National Provider at 26 Jul 2011 10:37:58 AM
Poor reception (if any), constant drop outs. Tried to call voadfone to complain but when I finally got to talk to someone from India (After 3 minutes with Lara) my phone lost all reception. I have opted to leave the phone in my top draw until my plan is finished and just use a pre-pay telstra card.

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18931 Someone from NSW thinks vodafone is reception at 26 Jul 2011 10:29:55 AM
I currently am employed as a manager and 4/5 calls I make fail or drop out.
I am locked in to a plan that I now have to pay out and join a service provider that meet my needs to receive and make calls!
Vodafone, what a joke!
Costing me $$$$!!!!

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18929 Someone from NSW thinks vodafone is Extraordinary at 26 Jul 2011 10:22:55 AM
Not only is the network still useless - it seems to be getting much worse. Every day now, in North Ryde, I lose the network - the phone has to be turned off and on at least once a day to get the network back. Also, the MyVodafone website is still entirely useless and fails at a rate unbelievability.

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18924 Someone from NSW thinks vodafone is Very at 25 Jul 2011 06:41:31 PM
Calls drop out while at my work location - St Leonards - and at home in Hornsby. The latter I can understand partially as we live on the edge of a national park but St Leonards on L7 of an office block? I have not seen any improvement in level of reliabilty. I used to be on 3 and it was better.

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18923 Someone from NSW thinks vodafone is the devil incarnate at 25 Jul 2011 04:44:10 PM
25 Jul 2011 11:09:09 PM: Generally it ends when you move off vodafone and on to another carrier. Other people have reported issues with the data usage billing system so good on you for disputing the charges.

Vodafail.com Moderation Team

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18920 Someone from NSW thinks vodafone is HOPELESS at 25 Jul 2011 03:10:41 PM
I have been trying to send text messages all day and they are taking up to half an hour to send, my phone has been freezing for over a month and my phone has been ringing yet I cannot pick it up! I constantly have 1 bar of reception when other people around me (with other carriers) have full bars!! So cranky! As soon as my contract is up I am switching and will never go back to Vodafone!!

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18919 Someone from NSW thinks vodafone is Very!! Impacting my job at 25 Jul 2011 02:53:10 PM
I am a contractor and have been trying to negotiate my next contract of work and I have had such bad problems with their voice message system delivering messages up to three days late, that my agents and I have stopped using my voicemail. Calls also are poor quality, drop out or you can't get service in the Sydney CBD, so we have now largely moved to rely on email. MEGA Vodafail!
26 Jul 2011 01:44:44 PM: just go & get a another carriers pre paid phone, at least u will b able to talk to your agent.

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18918 Someone from NSW thinks vodafone is Cheats and Liars at 25 Jul 2011 02:51:46 PM
I have a contract with 3 which is due to expire in a few months. Recently a 3 rep called me , obviously to try get me to renew my contract !
I told him that I wasn't very happy with the coverage that I get...frequent drop-outs when talking from home in Sydney and no signal when I visit NSW regional country areas that I often visit. I had been a Vodafone customer for many years until about 2005 when I decided to make the change to 3 and got a new LG handset on a $29 monthly plan. Soon noticed that 3's coverage was worse than VF ! (in my experience)
Coming back to the salesperson's call ... I said I remember getting better coverage with VF so why now if the two companies are merged , don't I get better coverage ? Well its all down to the location of the cell transmitters etc. OK , so now the merger between 3 and VF has created one huge Telcom with 2 separate services ...wonderful !
The sales rep continued his patter in the most perfect Indo-English manner.
"Sir you are free to try out Vodafone again at NO COST " after a brief pause I was connected to Vodafone rep.
Just to cut this short .. It was unknown to me to be signed up for a free service meant I was registered on a business account!
A month later got an invoice for $89.00 .No service had been used ! I was furious , I never wanted this ! After many calls to VF they finally said they were cancelling the account.
It has taken me 'God knows' how many calls to VF to get this situation concluded.Something must be done to stop this predation by these anonymous giant corporations from creating such turmoil to ordinary people's lives.
In my case, I responded to what appeared to be a simple phonecall which has turned out to be the most frustrating invasion into my daily life.

How can this kind of treatment be endured by trusting members of the community?
This organization VF and Hutcheson are greedy thieves who prey on unsuspecting people. They are so mean that they have to "farm out" their labour to poor people in Indian call centres who have to struggle with their multi billion dollar disaster failures while their execs sip their cocktails far away.
Shame on you Vodafone, Shame on you Hutcheson, for a Communication Company you need to get some teaching about what communication really means.

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18915 Someone from NSW thinks vodafone is PH fail at 25 Jul 2011 12:05:57 PM
OK - if i even get a glimps of a tall building on my way to work in the city - reception dies. City is very patchy. WEstern Suburbs around Merrylands is woeful as well. Forget the train....no reception till i get to Granville.
More importantly, some of my calls are going straight to voicemail (happened just now) and i sometimes get voicemail late - sometimes as late as a few days (happened on Friday).
This is actually worse than the Hillsbus network. I mean at least when the bus eventually arrives, it takes you where you want to go. If it was vodafone it would be stopping every few kms.

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18913 Someone from NSW thinks vodafone is woeful at 25 Jul 2011 11:08:23 AM
Seriously tearing my hair out!

Live on the North Shore, work in the Inner West, travel through the CBD every day. Patchy coverage everywhere, missed calls because callers can't get through to me, text message alerts that come through hours after a voicemail has been left, signal strength constantly up and down, data service abysmal, paying 69 dollars a month for something I can't use. My partner and most of my contacts on Vodafone but it's embarrassing how many times I have dropped calls, have to make repeated attempts to call.

Six weeks ago, spoke to customer service, described (very diplomatically and politely I might add) all my issues, found them to be reasonably helpful... albeit it was two hours of my life on the phone to a call centre that i'll never get back. Got callbacks and had my phone reset, established that all the stated areas of Sydney had "network issues"... as a consolation, I was offered for $69 to be credited to my account for 3 months.

Reasonable I thought, although ordinarily I'd have no qualms about paying for something that does what its supposed to. Six weeks later, and two bills have been sent out to me, neither with any suggestion that this credit offer has been applied.

So I ring back again... guess what, no record that the conversation ever took place! Brilliant. So, another hour on the phone through various departments and "engineers" all going through the same charade of calling back, resetting, testing, postcode checks, blah blah blah...

Seriously, what's the best thing to do here? Apparently, this time they've requested the credit to my next bill, and on my explicit request, they made a note on my account that the conversation we'd had had taken place and the outcome stated. However, a discounted bill for the next month or two doesn't actually help me, it just eases the pain a little bit. I still have nearly 12 months left on my contract and the cost to buy my way out of it is over $600...

Help!
25 Jul 2011 02:00:14 PM: It sounds like you've been through Vodafone and they haven't been able to sort much out, the best thing to do is go to the TIO (details on the how to complain page). The TIO will let you dispute the bill and also file a complaint, they will then give vodafone 10 days to sort it out or face a fine. As soon as you go to the TIO, Vodafone gets a lot more helpful.

Vodafail.com Moderation Team

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18904 Someone from NSW thinks vodafone is slow 3g at 24 Jul 2011 05:58:20 PM
i started with voda 3g internet dongle it was great at start now slow as hell
keeps dropping out. im in hurstville area and cannot believe how rubbish it is

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18903 Someone from NSW thinks vodafone is Infinate Fail at 24 Jul 2011 03:05:32 PM
We all know about the horrendous network coverage provided by vodafail. I've called them more than 3 times this year to complain and everytime I spend 20mins+ where they assure my their FAIL would be fixed soon. So I called them last week to end my contract, they wanted me to participate in an investigation to test my coverage which according to the rep "may likely not fix my problem" but is required before a contract is terminated. I refused and referred matter to TIO.

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18902 Someone from NSW thinks vodafone is Epic fail. at 24 Jul 2011 01:38:28 PM
Vodafail decided to charge me $500 in 1 day for apparent excess usage charges and calling 1900 numbers. I don't know any 1900 numbers and I got no idea how I could use $500 in one day of checking emails and Facebook. Tried to cancel my service and they refused to do it. Saying they can only offer me a reducement in the charges. So over their crappy service and uncaring customer support

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18899 Someone from NSW thinks vodafone is Still waiting, waiting ... at 24 Jul 2011 09:21:32 AM
Tried calling 1555@ 08.15 Sunday morning 24/07 ... just simply gave up waiting @ 09.05 without having spoken to anybody; music on hold was OK though!!

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18898 Someone from NSW thinks vodafone is Could not be worse at 24 Jul 2011 09:18:40 AM
LARA just does not understand anything - she is a waste of time.

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18896 Someone from NSW thinks vodafone is shit at 24 Jul 2011 01:19:47 AM
no reception

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18894 Someone from NSW thinks vodafone is VERY at 23 Jul 2011 09:28:09 PM
I'm on a capped plan from last year which includes overseas calls. They have just sent me a massive bill which also billed me for my overseas calls which should have been included in my plan. What am I paying a capped plan for when I'm getting billed for calls that should have been in my plan in the first place?

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18891 Someone from NSW thinks vodafone is No network at 23 Jul 2011 05:58:03 PM
Someone tell me when the network back
24 Jul 2011 12:01:07 AM: don't hold your breath

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18883 Someone from NSW thinks vodafone is at 22 Jul 2011 01:39:47 PM
Phone crash log over the last 2 days:
21 July
8.21am, 9.26am, 10.22am, 1.53pm, 2.45pm, 3.48pm, 4.01pm, 5.02pm - then i stopped recording

22 July
11.49am, 11.54am, 11.56am, 11.59am, 1.34pm

Please, please tell me this isn't normal, why does vodafone insist this is not their problem?

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18882 Someone from NSW thinks vodafone is NO SERVICE :( at 22 Jul 2011 01:08:23 PM
4 phones with JUST MOBILE (use Vodafone) and all say NO SERVICE so far all of July 21 and July 22. Can not make a call or sms.
Cessnock
Bellbird
Nulkaba

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18878 Someone from NSW thinks vodafone is coverage at 22 Jul 2011 11:35:20 AM
AFter many issues with no coverage whilst working on the central coast, i am now in the hunter valley and have the same issues - checked vodafone website and it states
Unplanned Outage Current From 13:00hrs on 21/07/2011 some customers may be experiencing issues accessing Voice and Data services in the Lower Hunter Valley area of NSW.
Vodafone TT: 629927
DOES NOT STATE I WILL HAVE NO COVERAGE!! i cannot receive or send texts or calls either!

Telarah,
Rothbury,
Kurrikurri,
Cessnock and
Broke

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18873 Someone from NSW thinks vodafone is Extremely failed at 21 Jul 2011 11:03:21 PM
I just bought a phone. Agreed it was fir 12 month contract now it is in the billing as being a 24 month contract. Great!

2 hours on hold and then 20 mins on the phone to looser staff who can do nothing . O well tomorrow I will do battle again.

Vidafail!
21 Jul 2011 11:58:48 PM: If Vodafone isn't going to fix the issues then you can go to the TIO and push for a better resolution. Goodluck! We've all been there before with vodafail!

Vodafail.com Moderation Team

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18867 Someone from NSW thinks vodafone is Still haven't cancelled my Service at 21 Jul 2011 01:53:16 PM
Back in December 2010, I cancelled my contract with Vodafone because the failed in providing network coverage on repeated occasions, I would have to walk to or stand in parks or streets to get reception at times.
Several Phone conversations prior with Vodafone, I told them the service had to be cancelled without penalising me for ending the contract early.
NOw - 7 months AFTEr the account has been closed - I'm STILL getting monthly Bills.

"Vodafone,
yet again you disappoint me. You've sent be a bill for closing my account when I have had serious discussions with your resolution team regarding the lack of service and coverage that I had been receiving.
As stated in my conversations with VXXXX and subsequent email - 9/11/10 that I was perservering with my account 042X XXX XXX providing you didn't make continuous errors in billing and service, like you did with number 042X XXX XXX. But you did make serious errors in not having signal in my home and poor reception within the CBD - therefore not supplying me with the service you promised in contract.
This is why the service was been cancelled and I do not expect to pay any penalty for exiting this contract.

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18865 Someone from NSW thinks vodafone is No Coverage, Drop Outs etc etc etc etc at 21 Jul 2011 12:28:03 PM
We are less than 10 kms from the Sydney Harbour Bridge, going north and dont get serive inside our house and just a bit of service outside the house. We are in North Willoughby so not in a valley just in a normal surburb in Sydney. Dropouts occur in the middle of the Sydney CBD very often. WTF is going on? Why are Vodafone still allowed to trade?

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18864 Someone from NSW thinks vodafone is "Call Catcher" con at 21 Jul 2011 12:02:14 PM
Vodafone continually enables "Call Catcher" on my phone meaning callers receive a message that I'm unavailable after my phone has only rung for a short time. I go through the steps to disable Call Catcher but some time later find that it has been enabled again.

Even with Call Catcher disabled, my phone will only ring for up to about 20 seconds before callers receive a message that I'm unavailable (when in fact I am available but not always able to answer within 20 seconds).

"Call Catcher" and short ringing duration is obviously an attempt by Vodafone to have their customers make more calls by having to return missed calls (that often need not have been missed calls had the ringing duration been longer or Call Catcher not intervened).

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18862 Someone from NSW thinks vodafone is at 21 Jul 2011 10:08:50 AM
To be honest, Vodafone's phone service has not been that bad for me. Sure at times, it does take a bit of time for calls to connect but apart from that the service hasnt been too bad, I guess I have been one of the luckier ones.

However, some of the things Vodafone does or has done are a head scratcher. For instance, I pay bills on time and the first time I didnt, Vodafone sent me a message saying that if I did not pay my outstanding bill by the next day, they would place restrictions on my service. Bear in mind, this was two days after the due date.
Since that time, I get messages sending me reminders to pay my bill by the due date, even though I have paid it already.

Another aspect with which I have been dissatisfied with is when my contract finished. When it finished, I advised Vodafone that I would like to switch to a month-to-month contract. When asked why I wanted to do that when I could upgrade my phone now, I told them that I wanted to wait for the new iPhone to come out. The lady I spoke to said the dumbest thing to me which was "The iPhone 4 is out now, why not upgrade to that?". I told the lady that what is the point in getting locked into a phone which will soon be out of date and be locked in for two years, which she could not comprehend.

There are two reasons why I am staying with Vodafone at the moment:
1. no other service provider has a cheaper infinite cap; and
2. when it comes time to get a new contract, I will express my disappointment and get a better deal with them.

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18860 Someone from NSW thinks vodafone is Continual Broadband Drop Out at 21 Jul 2011 09:01:00 AM
About 3 months after I started using Vodafone's mobile broadband service, everything went down hill. The system worked fine when I joined it but is now plagued with endless signal drop outs and crawling speeds. I live in a heavily populated suburb on the northern beaches in Sydney and the signal strength is crap! If hey cant get me more than 2 bars in the middle if Sydney, what hope is there for others!?

B

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18856 Someone from NSW thinks vodafone is incompetent at 21 Jul 2011 07:29:18 AM
Migrated from 3 to Vodafone in an effort to resolve reception issues ( live on top of a hill, line of sight to 3 towers...but hey ).
Migration for one phone took 4 days and about 3 hours on the phone
Migration of second (wifes) took nearly a month and another 8 hours on the phone to customer service.
Received first bill - all the agreed conditions were incorrect and overbilled - another 3 hours and 12 different parties to get that resolved.

Data is atrocious everywhere, and coverage ( original issue ) is marginally better but still not great.

And why is it that the helpdesk has to put you on hold for 3 minutes everytime they need to look up a detail? You spend more time on hold that resolving the issue.

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