26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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92 Someone from NSW thinks vodafone is fucking shit at 17 Dec 2010 01:24:30 PM
I tried to call customer service all afternoon yesterday and after I went through all their tedious options, the call would drop out, in the same place, every time.

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91 Someone from NSW thinks vodafone is pathetic at 17 Dec 2010 01:24:28 PM
Had only received my new IPhone on Voda for 2 weeks and was downloading at 20kps whilst my colleague was downloading at 220kps with our phones sitting next to each other!!

Another time..I had to wait for 5 minutes outside a friend's place before I got reception again so that I could call him to tell him I had arrived!! He lives in the middle of the city.

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90 Someone from NSW thinks vodafone is 3rd world service at 17 Dec 2010 01:24:23 PM
Vodafone sux in the city. I constantly cant send SMS, or get delayed SMS, continuous dropped calls and waiting on hold to Vodafone for at least an hour before being hung up on. I have been with most of the carriers and Vodafone has got soo bad over the last 2-3months that the service is almost non existant.. 3rd world service Vodafone!

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88 Someone from NSW thinks vodafone is Totally at 17 Dec 2010 01:24:11 PM
My phone often simply does not ring, driving people straight to my voicemail, despite me having the phone on and with "full service". I get "missed call" and voicemail notifications sometimes days later. My phone regularly drops out and there are black zones where I know my phone simply won't work. I run a service oriented business and this makes me look bad. Thanks Vodafail!

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86 Someone from NSW thinks vodafone is bait and switch at 17 Dec 2010 01:23:26 PM
Signed up to the Vodafone iPhone $29 CAP 24 month contract, at the time of signing up it came with 550MB of included data (50MB + 500MB bonus). Due to delivery delays we received the phone some weeks later, subsequently AFTER signing up to the contract, the $29 plan had its included data reduced to 200MB.

Despite joining before this plan change, we were only given 200MB!! Numerous calls explaining this is not what we purchased/signed up for were ignored. Eventually we had to engage the TIO to beat Vodafone with a stick to give us what we signed for.

Beware, Vodafone does not know how a contract works!
27 Dec 2010 08:37:44 AM: I had forgotten about Vodafone changing the rules, thanks for reminding me, I tried to upload my problems with Vodafone without success, I wonder why I could not upload perhaps my complaints are too many.

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85 Someone from NSW thinks vodafone is Terrible at 17 Dec 2010 01:23:14 PM
I am a 3 Mobile Customer and ever since the 3 Hutchinson network merged with Vodafone my service has dropped significantly. Where I used to get 3 - 4 bars 3G signal i'm lucky to get 1 bar now, and this is in inner Sydney!

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83 Someone from NSW thinks vodafone is Average at 17 Dec 2010 01:21:09 PM
I dont see what the big deal is for the most part. I have a vodafone blackberry in sydney and would never call the service great but its concistantly average. Optus is just as average in my experience. Telstra network rocks but they have the WORST customer service and their plans are a bit behind now aswell. The network will get better, all this whinging will make sure of it.

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82 Someone from NSW thinks vodafone is Robbers at 17 Dec 2010 01:20:52 PM
I have vodafone mobile broadband on a two year plan with 6G allowance.
I keep a close watch on my usage using the software from the modem, i stopped using the vodafone modem last month when according to the modem software i had reached 5.5 mg. My bill therefore should have been $39. I received a bill for $300 dollars with my invoice saying i had used 8Gb of download. I am not a foll and would not have used this much download. I contacted Vodafone, the best they could offer was to give me half of the payment back.
I addition to be ripped off my a false claim of the amount of download i have used i have just been sent a bill of $89 dollars for the month of December, even though we are only half way through the the month.
ALSO, the internet connection is very poor, speed is very slow with frequent drop outs.

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80 Someone from NSW thinks vodafone is Pain in the hole!!!! at 17 Dec 2010 01:19:02 PM
Cannot get calls, cannot get texts, cannot get anything in the CBD! It is unfucken real! Can they not get their fingers out off their arses & sort somehting out! Not even a reimbursement of some sort! I called VF the other day! 1.45 mins on the phone to them! They are as useful as tits on a bull!!!

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79 Someone from NSW thinks vodafone is completely useless at 17 Dec 2010 01:18:39 PM
I work for a software company that offers 24/7 support, which I am on the roster for.
* phone doesn't ring and only sometimes missed call is shown.. Also, voicemails always appear late (> 1hr later)
* call dropouts & call failure when dialing.
* 3G drops out without warning, making iPhone apps useless.
Living & working in crows nest Sydney - service like I'm in Cobar.

They said it was my 10yr old sim card... Got a brand new one with the iPhone 4... No difference!

Is there a Trade Practices Act problem here? I think so!
21 Jan 2011 12:43:50 PM: No but there's an iPhone 4 hunk of rubbish problem.

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77 Someone from NSW thinks vodafone is Optus/Apple fail at 17 Dec 2010 01:17:45 PM
I'm in the same mess as most of you- however I'm with Optus. Any of you Iphone users- blame those Apple dicks. My iphone used to be good, until; the "updated" the firmware. Not it's a piece of shit, exhibiting all of the issues you guys describe- dropped calls?Check. NO service in the middle of Sydney? Check. Ours later receiving SMS?check.

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76 Someone from NSW thinks vodafone is at 17 Dec 2010 01:17:26 PM
Voicemails delayed, calls dropping out, brower connection - that's a joke!

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75 Someone from NSW thinks vodafone is extremely fail at 17 Dec 2010 01:17:07 PM
I signed a 2year contract with vodafone about 1month ago- I have come to realise this was the worst decision of my life.
I have been experiencing little to no reception- majority of the time. delay in recieving msgs. unable to send messages- at one stage i was resending messages an average of 10times before they would actually send. No one could get through to my phone. this is shit.
I called up costumer service, was put on hold for an hour before i spoke to a person in India. Who told me it was a handset problem/sim problem and I should return to my vodafone dealer to get new settings and a sim. This is funny because I had just got a brand new samsung galaxy when i signed the contract.
I returned to my vodafone dealer and they told me. They;ve been experiencing the same problems with vodafone themselves- ie cannot sign contracts because the vodafone system is down.!!

Vodafone SUCKS even their franchisee's think so. what a load of bs and waste of money

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73 Someone from NSW thinks vodafone is complete and utter fail! at 17 Dec 2010 01:16:01 PM
There are times when I simply CANNOT get onto the internet - and I live within site of a communication tower! I have been into a store and sent an email but had not joy there - I've not event tried to call them as I would use up my entire monthly allowance just waiting to speak to them.

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71 Someone from NSW thinks vodafone is Pathetic at 17 Dec 2010 01:14:52 PM
My wife and I have been loyal vodafone customers for god knows how long.
mobile broadband... a joke! snail pace slow at best but the bulk of the time doesn't connect or drops out.
As for the iphone... yeah shows reception can't load a page, drops out all the time often for the day... texts may or may not be received.
What shits me the most is the contempt they treat us with...
2 hrs to get someone then they screw you around lie thru their backteeth when they know exactly what the problem is... Been waiting 2 days for disconnections to call back...
Where do i go? Telstra? Optus?

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70 Someone from NSW thinks vodafone is going to be the death of me at 17 Dec 2010 01:14:35 PM
shoot me now. im in a phone box talking to a client

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69 Someone from NSW thinks vodafone is Big fail at 17 Dec 2010 01:13:47 PM
OMG. Where do I start. My company has been giving Vodafail so much money for the last few years and he service has been terrible. I get constant drop outs, call failure, terrible browser connection. I am a loyal and excellent paying customer but enough is enough. I am going to get out of my contract when I have the energy to face the horrible process of explaining terrible service to some poor person in another country who will understand most of what I am saying. Please stop telling half truths Vodafail.

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67 Someone from NSW thinks vodafone is Not as fail as optus! at 17 Dec 2010 01:13:41 PM
Like many vodafone users, I suffer from poor service with optus. Poor service with mobile reception, internet usage and customer service. The telcos abuse their position as market share dominators and refuse to rectify any issues until you go through the pain of contacting the TIO. I had an optus customer rep refuse to verify my identity on the basis that it happens to also be a girls name. The issue was only rectified by optus when I contacted the TIO. I never have reception on the train, my phone drops out and forget about using the net. The ACCC needs to watch for anti-trust behaviour with so much of the market share belonging to a few clowns.

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64 Someone from NSW thinks vodafone is complete at 17 Dec 2010 01:11:21 PM
Calls drop out constantly, voicemail messages not received until 12 hours or more later, sms not going through. I live in inner city Sydney and am tied to vodafone because my company uses it. Have been told by a Vodafone rep that Darling Point is a 'black spot' for reception!!!

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62 Someone from NSW thinks vodafone is Terrible at 17 Dec 2010 01:10:40 PM
Dropped calls, unable to connect or call others, call fails, and incoming calls go straight to voicemail. Been ongoing for 3 months!!
Spend tens of hours trying to deal with the 1555 team. Everyone you speak to knows nothing. 1555 calls take almost an hour to answer and then you get cut off - intentionally I wonder?
Website also works intermittently, and don't waste your time speaking to them in India especially if they 'promise' to call you back.
Dial 1512 for balance updates and 'Lara' almost always tells you they having technical difficulties.
Unless someone (e.g. ACCC) can impose a hefty financial penalty nothing will change.

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61 Someone from NSW thinks vodafone is EPIC FAIL at 17 Dec 2010 01:10:37 PM
Work in Sydney CBD and live 5 minutes away and for the last month every phone call keeps dropping out or call failed! The worst thing is is says I have full service and 3G service what the? I'm sick of having to call people 40 times before getting through. I'm paying for what exactly???

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60 Someone from NSW thinks vodafone is Has cost me business at 17 Dec 2010 01:10:27 PM
I work all over sydney but my office is in Ryde, my clients constantly complain that they cant get hold of me, my Iphone keeps telling me "No Service". I have disabled the 3G network and at least it works 50% of the time now!, 10 Years with them but enough is enough.

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58 Someone from NSW thinks vodafone is Disgusting at 17 Dec 2010 01:09:51 PM
Just crap service full stop. Troubles making calls, 3G sux, SMS delays, what kind of service can one provide, ffs!

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57 Someone from NSW thinks vodafone is SHOCKING FAIL at 17 Dec 2010 01:09:09 PM
my wife has a vodafone service. it takes 10-15 attempts to get through.....il be terminating contract asap and not renewing

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56 Someone from NSW thinks vodafone is no service at 17 Dec 2010 01:08:56 PM
I live in inner west, But too many times NO SERVICE AREA, And more than One hour waiting for customer service line, I gave up, upset, angry...I will never get Vodafone again, swear!!!!!!

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55 Someone from NSW thinks vodafone is Absolute rubbish at 17 Dec 2010 01:07:28 PM
Vodafone = crappy network , constantly dripped calls, 2 hr phone waits to complain, constant errors on bills... No way we will renew contracts...

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54 Someone from NSW thinks vodafone is Mega FAIL!!! at 17 Dec 2010 01:07:22 PM
I have 4 bars of signal and can not make a call OR send a message to let someone know I will be late for a meeting. FREAKING bastados!!!! If I cant make a call what that F am I doing paying a phone bill every month?????????????????

I wont even start with the lack of mobile internet service - 1GB/month my rectum p- I couldnt even download 10MB/month with the amount it drops out. OVA IT!

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53 Someone from NSW thinks vodafone is The Worst at 17 Dec 2010 01:07:11 PM
They promise the world and deliver nothing. When you contact them you have to wait for half an hour or more and then all they do is palm you off onto another department, that department then does the same thing and before you know it youve been on the phone for an hour and a half without a soloution.

I am leaving them for sure...

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52 Someone from NSW thinks vodafone is EpicFAIL at 17 Dec 2010 01:06:52 PM
I have had numerous issues where SMS messages have turned up at least 24 hours after they were sent. One night I could not even get through to the local pizza store cause the signal was in and out (I am at Hunters Hill).

This is going to be my last stint with Voda. Been with them for over 10 years and it has never been like this..

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51 Someone from NSW thinks vodafone is a bunch of lying theives at 17 Dec 2010 12:58:57 PM
I went to the Blue Mountains with my gf after Voda announced their problems have been fixed. Not surprisingly I had trouble calling the guest house manager. I kept calling him but every time would just hear a short beep before the call dropped out (despite having 3/4 signal) without ringing once.

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50 Someone from NSW thinks vodafone is going to another network at 17 Dec 2010 12:57:39 PM
all too much for me - i am leaving them.
for a communications company they are shocking at communicating.
was told someone would call me and update me on email issues.....never got a call.....still waiting....
only language they understand.
reception in crap and the email problems have done my head so see ya vodafone.

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49 Someone from NSW thinks vodafone is pretty fair at 17 Dec 2010 12:57:21 PM
SMS not coming through, calls not coming in. I swapped sims to see if that could make it better but didn't. No service for far too long. Very hard, especially when i have a girlfriend currently overseas and I don't get her messages until 2am

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48 Someone from NSW thinks vodafone is RUBBISH at 17 Dec 2010 12:56:21 PM
massive issues in Syd CBD and surrounds. After spending close to 3 hours on the phone to vodafone, getting hung up on, calling back, getting hung up on again! Finally get to talk to someone and get released from my contract that had 14 months left to run. Thank god for that! Can't live without my blackberry!!!

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47 Someone from NSW thinks vodafone is not so bad for me at 17 Dec 2010 12:55:46 PM
...but I am still getting dropped or missed calls much more often than I used to. Just using a basic phone, no data, so can't comment on internet connectivity. Hoping to upgrade to an HTC Desire soon and will look at other providers then.

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45 Someone from NSW thinks vodafone is arrogant at 17 Dec 2010 12:53:47 PM
I live and work in Sydney CBD, and cant use my iphone for internet, and can barely call.. fine if I leave the city. After days and weeks arguing via twitter and email, I've come to the conclusion that their staff have no comprehension skills (or were playing dumb). I guess I should move house to where my phone works?

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43 Someone from NSW thinks vodafone is Epic Fail at 17 Dec 2010 12:51:21 PM
Reception is dreadful. My phone is constantly either on the Edge network or receiving no coverage at all. We call it 'Nodafone'. When it takes forever to load a page or even make a call, 'Slodafone'. This is my first contract with Vodafone and it will be my last. Roll on August!

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41 Someone from NSW thinks vodafone is very!! at 17 Dec 2010 12:50:43 PM
I am not with Vodafone, but my mother and daughter were until recently (both have just changed carriers). My daughter lives in Sydney (near CBD), but frequently her calls were interrupted when the signal dropped out, or was so patchy that I could not hear what she was saying. When she visits me (in Broken Hill, NSW), she has to go outside to get reception and even then it is patchy. My mother lives in the same city as me (only a few streets away), but often could not get a signal or could not receive calls. Both have recently changed providers.

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40 Someone from NSW thinks vodafone is To the point where of ludicris at 17 Dec 2010 12:49:38 PM
Well I used to get GPRS for my blackberry and now I get next to no signal or EDGE and every call I have drops out! I complained and go back a reponse!! But don't get too excited they completely missed the point and gave me an answer that was totally not related to my problem!! Needless to say I probably shouldn't have expected them to get it right! I only have 4 months left on my contract and Im switching as soon as its up!!! Bye bye Vodafail you've just lost a 6 year loyal customer!

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38 Someone from NSW thinks vodafone is Getting worse and worse at 17 Dec 2010 12:47:11 PM
I have been a customer for more than 6 years. Up until a few months ago everything was fine. Now my wife and I have to try 3 or 4 times to get through to each other on the same network. Mobile Internet is nearly impossible. Ever since they merged with 3 they have also switched to their pathetic network. Two contracts up in new year, where I will switch to Telstra. I have an iPad with Telstra and it works perfectly anywhere. Telstra have come to the party on price, and their network simply works. Goodbye Vodafail. (typed on my iPad while my VF iPhone has no service)

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37 Someone from NSW thinks vodafone is TOTAL FAIL at 17 Dec 2010 12:46:52 PM
My phone constantly drops out, messages come through 24 hours later, internet NEVER works... Its a joke - I have been a customer for 10 years, and never had a problem, and this means nothing to them - i will be taking my business elsewhere!!!

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36 Someone from NSW thinks vodafone is never getting my business again at 17 Dec 2010 12:45:55 PM
I work for a company based in Pyrmont (Sydney CBD). I find it apalling that my phone can literally be next to me on my desk and have no service. I continually experience dropped calls and dont even bother to try calling somebody (my boss) in Glebe as they dont get service either!
I catch a train from Sutherland (30mins) and would be lucky to have internet coverage for 5-10 mins of that journey. You would think that there would be reception at major hubs like Hurstville or Sydenham but Vodafone doesnt seem to be able to manage that either

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35 Someone from NSW thinks vodafone is 100% fail - F+ at 17 Dec 2010 12:45:27 PM
voda is 100% fail. slow non existent 3gdata, sms delivery 30-40 minutes. no vm or vvm on iphone. fully hopeless cust service

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33 Someone from NSW thinks vodafone is WTF Fail at 17 Dec 2010 12:44:25 PM
constant drop outs all across sydney, Nothing but brickwalls when i call customer service , called complaints they say ring customer servive I4 is used for business dont know how much money i have had to spend for re - dails ect.. dont even start me on the data dowload side of things

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32 Someone from NSW thinks vodafone is astoundingly FAILTASTIC at 17 Dec 2010 12:43:42 PM
I live in the middle of Sydney and constantly have connectivity and 3G dropouts. It seems like every time I go use my iPhone I get messages saying that there is not internet connectivity or cell reception. Also my voicemail service has dropped of the face of the earth. How can a major Australian phone network provider have such massive issues even in the most populated area in the country.

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29 Someone from NSW thinks vodafone is Useless at 17 Dec 2010 12:40:10 PM
I have been a customer for 15 years and recently this company sucks...no coverage at times in CBD and call failing the whole time..just useless..will not renew contract

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28 Someone from NSW thinks vodafone is even more fail than cityfail at 16 Dec 2010 07:16:52 PM
Both my bf and I are on Vodafail (him only very recently and is trying so hard to get out of it!). I got into a car accident today and had such trouble getting through to him. When I finally got through, our call dropped out every 5 minutes. Vodafail better not be responsible for lives lost in emergency situations!!

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27 Someone from NSW thinks vodafone is Failed Like A Labor First Term Governement at 16 Dec 2010 04:29:07 PM
I've been with Optus and then Vodafone, and Vodafone has robbed me for 6 months, saying i'd get credited my payments due to poor service - i now want to port away and they won't pay me the due balance in my favour.

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26 Someone from NSW thinks vodafone is bloody awful lately at 16 Dec 2010 03:32:41 PM
keep getting "conditional call forwarding message when making calls, call doesn't even connect. Tried calling someone 22 times yesterday before I finally got connected. Plenty of service but no connection - whats the story vodafone?

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24 Someone from NSW thinks vodafone is UTTER FAILURE at 16 Dec 2010 02:22:15 PM
I've just been with them barely for 2 months now. I received a DOA phone. I've immediately called them and they've promised to send me a replacement. I even have a reference number. But still I've yet to receive the replacement handset. On top of this I often get dropped calls, switching from 3G to noG or even no signal. They have a non-existent customer service. Utter failure. I'm even on the phone at the moment with them just to disconnect my contract and still It has taken me an hour and a half just to get to someone. This is pitiful service.

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23 Someone from NSW thinks vodafone is hopeless at 16 Dec 2010 02:16:21 PM
1.5 weeks before I had to go overseas I thought I should use their convenient online iPhone unlocking service to unlock my phone for a $20 charge. Unfortunately, my IMEI number is not in their database even though I signed up at a Vodafone retail shop. I've emailed, I've called, I've left message for their 'unlocking team', 2 months has passed I am now back in Sydney, still no contact about how do I get my phone unlocked. Did I mention my boyfriend whos with T*lstra unlocked his iPhone 3 weeks into contract, took him 15 mins to have his phone unlocked, and it was free.

Oh I would also like to complain the bad reception too, but I can't be bothered just repeating what everyone else has said already.

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22 Someone from NSW thinks vodafone is ULTRA FAIL at 16 Dec 2010 01:23:30 PM
3G drop out very so often. SMS's being double-sent very often. Customer support is shocking.

WTF happened, VODA used to be the shit. Now it's just shit.

Everybody I know who is on Voda is thinking of jumping ship. THAT'S HOW BAD IT IS.

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20 Someone from NSW thinks vodafone is is a bunch of fuckwits at 16 Dec 2010 10:15:32 AM
I've been with vodafone for 4 years... their service has always been good, but the last few months have been absolutely shocking. I live in the heart of sydney and half the time walking down george street I have 'NO SERVICE'. I am constantly receiving messages from friends upto 12 hours late, or even a day after they'd actually sent them. My 3G internet says have full service but pages just don't load and I get the 'no cellular network' message several times a day.

Get it sorted!!!!


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18 Someone from NSW thinks vodafone is pretty fail at 16 Dec 2010 08:23:55 AM
I had to use a payphone to call my friends at circulay quay 'cos there was no reception!

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13 Someone from NSW thinks vodafone is run by monkeys at 15 Dec 2010 08:20:42 PM
I dont have an account with vodafone anymore yet they still send me bills saying they owe me money, trying to get that back is a mission. In the TOS it states after 365 days they can wipe and money oweing to me as no collected, and they will try everything possible in their power to return this money to me! Appart from answer the phone of course

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11 Someone from NSW thinks vodafone is Pathetic Excuse for a Co. at 15 Dec 2010 07:36:19 PM
Spent 10 years with Vodafone. Went to get a new plan and failed the automated credit check because Im now a stay at home dad with no 'real job'. I called them and explained but they refused to use their OWN DATA showing 10 years of unfaltering payments as proof I was good for it. Good riddance went to Optus.

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7 Someone from NSW thinks vodafone is The worst company I've ever dealt with, EVER at 14 Dec 2010 10:27:34 AM
It's the whole "head in the sand" attitude that Vodafone management clearly have. They aren't having problems, it's our location, phone, sim card * delete as appropriate. No, it is your service. Both your customer service (virtually non existent as you can't make a call long enough without it dropping out to contact anyone) and telecom service.
I won't go into all the problems I've had in the last 6 months as they are exactly the same as every other Vodafone user, just fill in the blanks.

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1 Someone from NSW thinks vodafone is Worst service ever at 12 Dec 2010 07:01:55 PM
I've experience dropped calls, late voicemail messages, poor battery life and bad 3G coverage. Complaining to the call centre does nothing and they refuse to replace my phone or let me out of the contract I just signed. They deny there is any issue with their network or service and redirect you to departments that are closed after waiting on hold for hours.

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