26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


Vodafail.com is no longer accepting complaints.
Over the past 6 months traffic to Vodafail has declined significantly. Therefore we have closed off Vodafail to new complaints. We think you will find more joy in posting on any one of these fine product / brand review sites.

You can also post directly on the Vodafone community forums.

Other People's Pain


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17280 Someone from SA thinks vodafone is the worst!! at 26 Apr 2011 07:17:15 PM
i hasve terrible reception in the middle of the city, as well as at my house and lots of other places. it also takes a long time to connect calls, and delays in message sending. the 3g internet is always really slow and gets hardly any coverage

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17278 Someone from SA thinks vodafone is 9.5/10 at 26 Apr 2011 07:14:44 PM
I live in hewett(5118), and i struggle to get reception in my home and surrounding streets, just not good enough.....

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17275 Someone from SA thinks vodafone is Extremely at 26 Apr 2011 07:12:15 PM
I have paid for my phone bill last month when I got the message saying it was ready to be paid, it came to the day when it was due and they toke more money out. I rang them and they have now informed me that they have LOST my money.

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17274 Someone from SA thinks vodafone is Recepetion probs. at 26 Apr 2011 07:12:09 PM
Port Noarlunga problems sending and receiving texts and making calls.

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17271 Someone from SA thinks vodafone is Heaps at 26 Apr 2011 07:10:56 PM
My Vodafone mobile and Internet do not seem to stay stable at all as they drop out many times during the day and evening they say it wont be until july before the reception gets better.

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17264 Someone from SA thinks vodafone is Very very very bad!!! at 26 Apr 2011 07:03:24 PM
Call drop outs/can't call out/SMS not going though/sometimes people getting 50 SMS from me(same message) EVERYTHING!!!!

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17172 Someone from SA thinks vodafone is Pathetic online store at 26 Apr 2011 06:23:06 PM
*************
Following is the email I sent to customer support regarding their crappy online store that just would not work - I tried 3 different computers and 5 times and a colleague also had no luck:
*************

I have tried a couple of times to sign up for mobile broadband today and have been let down by your online store. I was looking at the $29pm 8gb plan with wifi modem.

I get to the page where you select credit card / bank account. I put my bank details in with the correct information and it repeatedly asks me to put the account number in..which is already in place. The only way to progress is to put in my debit card details.

Fine, so I do that and the next page asks for ID. So I try to change the primary ID to australian driver licence and the drop down box does not respond.

Fine, so I put in my passport details instead. I select that it is a British passport and try to put in the expiry date - August 2018 - but no, the latest date I can put is 2015. British passports have a 10 year validity. So I put in 2015.

Ok, so I want to use a rates notice or utility bill for the next box. So I put the reference number in and click ok. Nothing happens. So I click again. Nothing happens. I tried this for both types. Fine, I'll use Medicare card instead. That goes in. I try to proceed but it says I must use something with an address on it, like a utility bill or a rates notice...

During the process I am also asked twice with radio buttons whether I am permanent or temporary resident and it lets me proceed through but when I get to the end of filling in my life story, there is a 'I am a permanent resident' check box. It forces you to tick this to proceed. If I am not entitled to spend my money in your store as a temporary resident (the contract term was less than my visa duration and my credit rating is platinum) then it should not let me proceed past the very first time it asks me if I am temporary or permanent. To make me go through the whole process and then tell me that I have to be a permanent resident (even a for month to month plan) is just a waste of my time.

To be brutally honest, I never liked Vodafone as a company but I thought that I would give you guys a go to prove my perception wrong. I thought maybe you were better here but with all the hassle I have experienced trying to sign up for your product - to give you my hard-earned money - I don't think I will make that mistake

**********************************
Their response was that they have 'no known faults' and that I should go to a shop - something I cannot do and defeats the whole point of having an online store.

Pathetic.

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17162 Someone from SA thinks vodafone is 9/10 at 26 Apr 2011 04:32:51 PM
apart from not being able to send a text message yesterday for around 6 hours, Everytime i make a call, 1 minute into the call the speaker goes blank and the call cuts out. It is extremely frustrating!!

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17152 Someone from SA thinks vodafone is Rubbish at 26 Apr 2011 01:59:43 PM
I have recently been released from my Vodafone contract after 14 months. I finally got fed up of having a 3G smartphone that I couldn't use because of the pathetic network. I drive 45 mins to work every day and use that time to call people, catch up etc. Unfortunately there were so many blackspots along the route that I would routinely have 4 or 5 call drop-outs. When I finally got to work I would rarely have full 3G coverage (despite the coverage maps suggesting otherwise) and if I walked inside any of the buildings at work the network dropped out completely.

I went to the Vodafone store requesting to be released from my contract only to be told that I would have to call customer services and that they (the store employees) couldn't do it for me. Just another reason why I'm happy to have left, the only thing they are interested in doing in store is signing you up to a contract, there is zero customer support. By making you ring the call centre you are effectively at arms distance and don't have to deal with your frustrations face to face.

I'm not happy about it but I have gone to Telstra; they are more expensive and the handsets aren't as good but at least I can use my 3G phone now anywhere I like...

Thanks for the ranting space Vodafail!!!

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17128 Someone from SA thinks vodafone is Pocket Wifi tells the truth at 25 Apr 2011 11:03:25 PM
Funny thing about the pocket wifi that Vodafone have been pushing.....it has a screen on it which shows what's going on. At 5pm today when it shows "NO SERVICE", the whole weekend when it shows that there's no 3G service, the times that it's sitting on 2G service (seriously) are all visible to the user. The only thing that's not visible is the page you want on the internet.

Poor form.

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17123 Someone from SA thinks vodafone is EASTERLY FAIL at 25 Apr 2011 08:41:08 PM
COULDN'T SEND ANY TEXTS TO FRIENDS FROM OVERSEAS OR IN AUSTRALIA ON EASTER SUNDAY!!!
SERIOUSLY, FIX THIS PROBLEM!!1

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17117 Someone from SA thinks vodafone is a major fail at 25 Apr 2011 07:37:10 PM
crashed network which causes drop outs

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17112 Someone from SA thinks vodafone is bad at 25 Apr 2011 06:46:00 PM
I live in Beaumont SA and am having reception issues on my brand new HTC Desire HD mostly dropped calls (at home) but sometimes no reception at all for literally hours, when reception returns I get a rush of texts sometimes late at night..... been with vodafone now for about 6 weeks.... haven't bothered contacting them yet but will soon.,...

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17045 Someone from SA thinks vodafone is so much fail at 24 Apr 2011 08:51:25 PM
Once 'Lara' called me three times in one day, I missed the first two calls, and considering the number was private and they kept calling I thought something was seriously wrong with someone I knew or something. When I finally picked up the last call it was just bloody Lara talking about some new offer that didn't even apply to me since I was on prepaid and not on a contract. Vodafone is just annoying.

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17036 Someone from SA thinks vodafone is epic fail at 24 Apr 2011 08:30:45 PM
Still not able to send messages after hours! Such a joke.

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17019 Someone from SA thinks vodafone is Barbara Streisand Failworthy at 24 Apr 2011 07:39:45 PM
SMS service down all day over easter, and apparently it's impossible to get any reception in my lounge since i switched to vodafone... and about 800m from the CENTRE OF ADELAIDE CBD!

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16992 Someone from SA thinks vodafone is fail at 24 Apr 2011 06:38:58 PM
seems the only thing reliable about their service at the moment is the bill coming through every month. But only the delivery of the bill. Seems they can't even get the payment part right!
24 Apr 2011 06:56:56 PM: Yes - they will send you the bill no problems... and pay mega dollars for sponsorships and pay dividends to the shareholders. Customers? Well, they will soon learn the value of customers compared to their shareholders and sporting people - no customer - no money!

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16988 Someone from SA thinks vodafone is EXTREMELY FAIL at 24 Apr 2011 06:23:06 PM
Not letting me send messages!

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16983 Someone from SA thinks vodafone is New Contracts at 24 Apr 2011 06:17:00 PM
My mother just bought my daughter and me new phones and put us on contracts for our Easter presents and my birthday but guess what - nothing but trouble since and now on Easter and the EVE of my 40th Birthday I can not organise final arrangements for my party - so thanks VODAFONE - and HAPPY FREAKING 40TH
BIRTHDAY TO ME
24 Apr 2011 06:19:19 PM: Happy 40th and dont let these dicks ruin it for you
24 Apr 2011 06:29:26 PM: Happy birthday! hope you have a great one!.. away from crappy vodafone.
25 Apr 2011 10:55:41 AM: lovely. Who in their right mind puts someone on a contract as a "present".
30 Apr 2011 09:31:21 PM: Who has their mum by them a mobile phone contract for their birthday? Sign up yourself, you're forty! Also, if it was such a big day for you then why not organise it a little earlier than the day before.

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16978 Someone from SA thinks vodafone is SUPER FAIL at 24 Apr 2011 05:58:13 PM
They pretty much bill me twice every time I recharge my prepaid and all they say they can do is increase my expiry time
30 Apr 2011 09:32:38 PM: How do they bill you twice each time you recharge your prepaid? Unless you're doing it over the internet...and if that's the issue then go to a supermarket or something.

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16958 Someone from SA thinks vodafone is Complete at 24 Apr 2011 05:29:35 PM
Here we are - Easter Sunday & no SMS & 1555 hangs up on you. "under investigation" is all they say & you have to look to find that. Put on the front page of the website what the failures are and what they are doing about it and when it will be fixed! Remember the CEO letter about how sorry they were - things are on the improve & they will fix the 1555 communication problem...Really! I hope the CEO is not on a performance contract

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16950 Someone from SA thinks vodafone is what connections?? at 24 Apr 2011 05:19:29 PM
4 days now with not just slow, but intermittent internet connection. I can see on the pocket wifi that I use that the 3G network isn't connecting for more than 10 seconds out of every 5 minutes.

Sent an email querying any known issues (because heavens forbid they publish on their site that there's a problem) and was told that I need to call. I've called before, seriously not worth the 40 cents - anyone who understands the problem doesn't care about a solution.

BTW....according to their website there WAS a problem, but only lasting 2 hours on 18/04 and only in rurual SA. Hmmmmmm.....I'm in Adelaide, and it's been 4 days. Who writes their releases - same people who draft political promises?

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16935 Someone from SA thinks vodafone is F'in massive fail at 24 Apr 2011 04:52:47 PM
I can't send msgs or call... Yet again. Seriously arghhhhhhhhhhhh

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16930 Someone from SA thinks vodafone is massive fail at 24 Apr 2011 04:46:48 PM
It's easter, and as usual, I am unable to text, or call anyone. It has gotten so bad that I will do anything to get my contract cancelled!!
30 Apr 2011 09:36:44 PM: If you're willing to do ANYTHING to have your contract cancelled then why not just follow the process they abide by? Although it is lengthy they will eventually release you for free. Perhaps if you actually did something constructive about your predicament, rather than just waiting for them to fix it while complaining the entire time, it would have been sorted. Why do I have the feeling that you're the type of person that will having reception problems for months, complain to friends everyday, not say anything to the provider itself at all, then one day walk in to a store and expect to be disconnected for free and still be allowed to keep you phone?

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16920 Someone from SA thinks vodafone is Very Fail at 24 Apr 2011 04:30:01 PM
Not being able to send text messages, calls dropping out every 5 minutes and now they are having technical difficulties answering THEIR phones. WTF???

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16919 Someone from SA thinks vodafone is Very fail at 24 Apr 2011 04:28:07 PM
Can not send messages - calls drop out - and now they are having technical difficulties answering THEIR phones

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16902 Someone from SA thinks vodafone is Past its use by date at 22 Apr 2011 10:03:30 PM
I joined Vodafone about 5 years ago. Back then the price was good and the service was passable. I stuck with the "You get what you pay for" adage, and thought the price per service was a fair arrangement.

A couple of years ago on new years eve, I thought it would be cool to send some of my friends a "Happy new year" message. It took three quarters of an hour to send. A friend of mine who is with Telstra took 5 minutes to send his. But I passed it off as being an unusual situation and thought no more about it.

Since then, every so often, a call would disconnect or I would find that the person I was talking to just could not hear me half way through a sentence.

Still, "You get what you pay for"...

But now I think about it, in the last few months, I cannot remember one single call that was either not cut off or did not go dead at least once during a conversation.

Once in a while for the price you think "Fair enough" after all the service is cheap, but every call????

I thought it was just me, but after seeing this site I realise that is just not the case.

And the "Vodafail The Musical / Telephone - A Tribute to 3 & Vodafone Australia" just hits the nail on the head. The fact that a group put time and effort into such a production indicates something in itself.

I intend to upgrade my phone in a few days and when I do I will be moving lock stock and barrel to Telstra. I was going to upgrade to the "Google Nexus S" but it seems that Vodafone have exclusive rights to this phone. Big mistake Google. As good as this phone looks, there is no point connecting anything to a dead network. I will therefore go for a lesser phone on a network that works.


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16831 Someone from SA thinks vodafone is at 18 Apr 2011 08:36:28 AM
I have been a vodafone customer for over 10 years, the latest is this: in march i paid $100 off my bill from my VISA, somehow they managed to take $200. I have contacted them and its "Under Investigation" for over 2 weeks now, HOW HARD IS TO TO SEE THAT HAVE TAKEN IT TWICE!! Ive got my bank statement saying it does, they can contact the bank and its done! 2NDLY: I signed up for a Sony X10 8 months ago, and i have sent it back twice for repairs. The 3rd time i went back to the store to tell them i want a new handset as im unhappy with this one. The man was actually very helpful and followed it up with Vodafone who after trying to get me to sign up to a new contract (NO WAY),i agreed just to swap it. After choosing 1 from a list of 5 i called Vodafone back to tell them which handset i wanted. He told me it would take 7-10 working days. Well friday gone was 10 days up and still no phone. I called them to ask where it was, they gave me a consignment # and i followed it up. That consignment was not addressed to me and it went to Victoria to the person it was meant for. So i called Vodafone back. He told me to give him 3-5 days to "Investigate" I told him this was not good enough. cut a long story short the manager called me back and i said if they didnt let me go into a store to pick up a new phone the following day or i want to cancel my contract with no fees. Well he wont let me go in store to get a phone and told me mine was never sent and he can send one out in 5 days - NOT GOOD ENOUGH!! I told him i want to cancel right now then. He put me through to cancellation department who told me i would have to pay almost $700 in fees. Im now waiting for the telecommunications ombudsman to open up this morning and hopefully cancel my contract and switch to TELSTRA. Fingers crossed :)

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16774 Someone from SA thinks vodafone is Very fail at 12 Apr 2011 08:25:44 PM
After having weeks of reception trouble, I decided to call VodafoneAU. When I finaly got onto them I was advised that the towers are being upgraded. This really pissed me off seeing as though I received a random msg from them only weeks into signing up for my plan to tell me that I could get my plan for $15 cheaper than what I had just locked onto for 24 months. A random msg that I was not interested in............... how hard would it be to send a txt to all the customers telling of the problems we were about to face....... Vodafail I reckon

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16773 Someone from SA thinks vodafone is Super dooper shiet at 12 Apr 2011 06:36:58 PM
Reception always drops out.. only had the phone for 2 months of a 24 month contract!! :(

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16770 Someone from SA thinks vodafone is Epic fail at 12 Apr 2011 04:12:10 PM

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16762 Someone from SA thinks vodafone is defunct at 11 Apr 2011 10:52:33 PM
You're not a provider of telecommunications! You must have shared pharmaceutical companies to make money off your clients requiring pain killers for the headaches you cause us! Give me the service I was promised when I signed the contract with you...incompetent! And where is the "hate" or "dislike" button on your Facebook page? It's so ridiclous that you only have a "like" button!
11 Apr 2011 10:53:58 PM: "You must have shares in pharmaceutical companies"...
12 Apr 2011 12:26:30 AM: Even more ironic is that you cannot complain on the facebook page until you 'like' the vodafone page.

Vodafail.com Moderation Team

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16761 Someone from SA thinks vodafone is Wasting Money at 11 Apr 2011 10:47:31 PM
I am sick and tired of seeing Vodafone advertising in print, television and radio. The costs associated with this need to be put into urgent network upgrades. And I don't see any warnings in their advertisements to potential new cutomers about their service issues...come on Vodafone get your act together and fix the network...vodafail!
13 Apr 2011 12:19:12 AM: Service issues displayed on TV marketing?? You don't seem to understand advertising at all.

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16726 Someone from SA thinks vodafone is gigantic at 8 Apr 2011 09:42:29 PM
It is driving me (and whoever tries to call me) INSANE!! The only thing i can rely on with Vodafone is that my call is going to cut out at some super inconvenient time in the conversation. It makes me look incompentent, i have just had enough!!

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16708 Someone from SA thinks vodafone is No Coverage at 7 Apr 2011 03:17:48 PM
They wanted me to extend rather than cancel a contract that has no coverage.

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16707 Someone from SA thinks vodafone is at 7 Apr 2011 03:06:06 PM
Since switching to Vodafone 2 months ago, I don't seem to receive some text messages and it is limited to the one person who is on Optus. However the person is adamant that they replied to my text, has no real reason to lie to me, but these message don't seem to turn up at all. It seems to be a sporadic problem which makes me wonder if this person is just lying.

Also been having problems with the phone not ringing, poor battery life, and trouble sending texts.

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16702 Someone from SA thinks vodafone is extremely at 7 Apr 2011 08:24:12 AM
Text messages not being sent...retry....retry.....retry........annoying and seems to occur when I need to send one the most...vodafail.

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16610 Someone from SA thinks vodafone is As fail as it gets at 1 Apr 2011 09:41:17 PM
I now have NO 3g mobile broadband coverage in my home (in one suburb next to the Adelaide CBD - Bowden) for 2 days now.. And I work from home so this is terrible for me. I call vodafone - they check my coverage in my area and say it should be perfect. Also says full coverage on their web map.

I really feel that I have been trapped into a contact by deceit. I was 20 months through a 24 month contract with Three Mobile with GREAT reception and coverage in Mitcham SA, then I moved closer to the CBD and get terrible coverage. When I called to complain, they said I could switch to Vodafone which I did, assuming I would be on the same contract, and I could cancel if no good. I now find I have been trapped into an additional 12 month contract with Vodafone, with terrible, terrible service..... I have complained with no avail (they just keep raising a ticket, and I never hear back....)

Does anyone have any suggestions?
2 Apr 2011 08:24:01 AM: It seems conversations are one way, appears the TIO is the next step, details found at the top of the page under How To Complain tab.

You will get results with the TIO.

Vodafail.com Moderation Team
3 Apr 2011 08:59:54 AM: I highly doubt they've added 12 months to your contract. It physically can't be done unless you take a new handset. Have it checked out.
30 Apr 2011 09:42:58 PM: Go into a store and ask what it was that they did when you were migrated across to Vodafone and whether you were in fact resigned. No matter what the outcome was, they will be able to reverse it or, they will be able to release you given the amount of trouble tickets that have been raised. There is no point going straight to the TIO without following the correct procedure, as the TIO only deal with reasonable claims that have had sufficient effort put into trying to find a resolution. They will not provide a quick fix.

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16603 Someone from SA thinks vodafone is The worst 3G - rubish at 1 Apr 2011 04:21:15 PM
The 3G Reception in Payneham South 5070 it's Cero. I need to turn on the phone wireless and use my wireless home connection. I used to have Virgin Mobile before and the signal was excelent.

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16576 Someone from SA thinks vodafone is 9 out of 10 at 1 Apr 2011 12:38:03 PM
My personal favourite Screenshot on my iPhone is a picture of the network providers in settings. Showing it clearly connected to Vodafone from the list of alternatives. And at the top it shows...
3G and next to it No Service!!!!!! A truly special 'service provider'...

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16558 Someone from SA thinks vodafone is 3G performance is rubbish at 1 Apr 2011 10:57:46 AM
I have Voda 3G on an iphone business plan and I sit there slowly browsing the web and refreshing in apps while my friends on optus and telstra sit at the same table with the same phones zooming away. This happens all over the place...

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16553 Someone from SA thinks vodafone is Massive at 1 Apr 2011 10:37:25 AM
Extremely poor reception in the CBD (Botanic Park)and in the inner subsurbs of St. Peters' and College Park

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16547 Someone from SA thinks vodafone is Vodafone sent my phone to the wrong address and insisited I pick it up from there, it took 2 months to get a replacement! at 1 Apr 2011 09:54:10 AM
I went on a contract, Voda sent me a faulty handset, I ordered a replacement handset from Voda & they sent it to the wrong address! For two months they insisted that it was the right address and air express got it wrong; after receiving the order from air express it was evident Voda got it wrong (Vodafone still to this date imply that I gave them the wrong address, because I don't know where I live...). Anyway, they told me to pick it up from this wrong address, as they didn't want to incur additional costs in fixing their screw up. In the end, after making a big enough noise (and 5 hours on the phone) they agreed to send a new handset & would recall the one sent to the wrong address. The handset I got was also faulty, DOA to be exact... (HTC Desire HD).

After all the issues with dropped calls on the network as well as never working data, I decided to can Vodafone and go with Telstra :)
1 Apr 2011 03:49:54 PM: it sounds like when i re-signed my contract with voda and got a new phone the girl used my debit card medicare card and license for I.D. and then went on to give vodafone my debit card details. But of course their workers wouldnt do that i MUST have given them the details and authorized the direct debit?? To which i replied "if i gave it to her why would i be ringing you saying i didnt??" in the end i got a refund of what they took from my account and got to add this to my TIO complaint which helped my case.

dumb S**ts

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16523 Someone from SA thinks vodafone is Massive FAIL at 1 Apr 2011 07:51:38 AM
3g? What 3g?? I bought a smartphone, but with a network like Voda, it is barely a phone let alone a smart one. It now serves better use as a battery powered paper weight.

Delayed messages and call drop outs. My partner thinks i'm ignoring her sms's!

And don't get me started with their call centre.
1 Apr 2011 09:37:43 AM: So dodgey hey? i've been getting phone calls from Vodafone reps trying to rope me into their unlimited call plan..but thats so not gonna happen..i hate it when msgs dont send through.....ooo better change networks before your missus gets furious..

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16521 Someone from SA thinks vodafone is Terrible at 1 Apr 2011 07:49:37 AM
We were with 3, and had NO problems with coverage or call drop outs in Aldinga Beach. Since Vodaphone bought out 3 we have had nothing but TROUBLE, call drop outs, poor reception, no reception. Last weekend my phone rang I picked it up and looked at the number on the screen, went to answer it but before I could it came up with an error message saying the network was busy and terminated the call. WTF???????? PICK UP YOUR GAME VODAPHONE.
3 Apr 2011 09:03:11 AM: They both still run on entirely separate networks so vodafone have nothing to do with your 3 coverage
24 Apr 2011 04:25:49 PM: three uses some of vodafones towers atm

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16515 Someone from SA thinks vodafone is COMPLETE FAIL at 1 Apr 2011 07:29:05 AM
MY HOME IS 10 MINS DRIVE FROM ADELAIDE CITY (CBD), NO RECEPTION!

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16511 Someone from SA thinks vodafone is Very FAIL at 1 Apr 2011 07:17:36 AM
Vodafails' reception so bad it takes 10 minutes to load a page on the phone internet, and when it finally loads the page only says "No Internet Connection" this is in the middle of the fucking city!!!!

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16503 Someone from SA thinks vodafone is Very unhappy at 1 Apr 2011 03:47:24 AM
Our company purchased 4 x iPhone 4 vodafail packages. Sales team advised that all service & reception issues were resolved by rolling out more towers. We purchased the $65 plan as extra download 4G was required to use our online management tools whilst away from the office. We are unable to download files as the time to do this takes minutes & screen freezes. Also drop our calls , voice messages received the next day! We require these phones for business! case with Communication Ombudsman .....they have 10 days to respond, day 9 today!

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16494 Someone from SA thinks vodafone is Rubbish at 31 Mar 2011 10:51:14 PM
I went from 3 to vodafone as it had free vodafone to vodafone and I got an iPhone 4.
I was blamingbthe phone for crap coverage and was even going to get new phone..... Deeply sorry Apple, you rock, love the technology .... Keep it happening . Now as far as vodafone, enough said on this forum, nearly everyone shares my pain about the lack of Internet coverage/ phone coverage. Damn annoying and scary, just wonder if I were in a life threatening situation, sure Telstra would come good, vodafone is crap, cannot wait to get out of contract....

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16478 Someone from SA thinks vodafone is Drop outs at 31 Mar 2011 09:13:41 AM
3G coverage is pathetic, takes forever to load a page if at all, phone calls constantly dropping out, thank god I am rid of vodafone!

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16453 Someone from SA thinks vodafone is epic at 29 Mar 2011 10:51:30 AM
when i first turned 18, i was going through a $49 recharge a week, so i went to look at plans, and i was advised that the best plan for me, is the $49 cap, as i would only be spending 1/4 of my current spend. now, being immature as i was, and salivating over getting a 5MP camera phone, i signed the contract, with the salesman telling me how muuch money i would save.

one thing led to another, and i very quickly ran up the bill, and i was paying it off using the $10,000 inheritence i got. eventually that ran out, and i was struggling to pay my bill, moving up to the $79 and even the $149(i think that was it) cap.

then my bill hit almost $8,000 yet this whole time, i was having to use 2G covergae, because i could never get a signal, and vodafone telling me "the infastructure in SA isnt that good" (i was always in the CBD or western suburbs)

anyways, i eventually cancelled my contract, and started paying off what i could, until 1 week, when i went to call them to tell them i couldnt afford the weekly payment, the number i was given for the debt collection agency was disconnected.

so i called vodafone customer service to discuss it, and i was told "not to worry about the debt"

2 years later, i get a bill telling me i have 7 days to pay $4,990, which is unrealistic in itself. also, by my records, i still owe $7,500.

i know the debt is my fault, but given the time frames, serivce i was provided (or lack thereof) i shouldnt have to pay.

after speaking with a lawyer, they are confident that, assuming my facts are correct, i would have no problem taking it to court, and doing well in my case
29 Mar 2011 11:01:53 AM: also, anyone who has been with vodafone for longer than 12 months also knows that the network covergae problems havent been around since october-ish, but have been getting progressivly worse since the advent of 3G
29 Mar 2011 02:24:34 PM: this happened to someone I know. they contacted the TIO, told them they were told they were being signed up to a $79 dollar "cap" (not a $7000 bill), and within 10 business days Voda took approx $5500 off the bill. They went to the TIO again and said that it was completely unreasonable to sign someone up to a $79 plan and then charge them $1,500, and that they had no capacity to pay that unfair amount. A week later they got a call from Voda saying they only had to pay $500. Then they paid and it was all settled.

$500 is still a complete rip off but it's much better than the $7000 they were charged initially. If this has happened you have to go through the TIO, and the sooner the better. If they've signed you up on a cap, and they told you it would represent good value for you, and they told you that, given your current mobile use that you wouldn't go over the cap, and they were wrong, then say this to the TIO and they will make sure you do not have to pay.

Unfortunately Voda knows that some people will pay these enormous bills so it keeps charging them - very unfair, but it hasn't stopped them. Contact the TIO ASAP, explain you were told it would be $79/month (extra charges not mentioned or hidden in the fine print), and that you were then charged thousands. TIO will negotiate a fair payment.
29 Mar 2011 07:19:09 PM: yeah, like i said, i burnt through my $10,000 inheritence to pay it off, and now they expect a furthur 5 grand.

im actually going to melbourne on thursday, would it look better for me to go into their office to discuss it in person? or will a phonecall suffice?
29 Mar 2011 07:50:26 PM: How could you write that you burnt your $10,000 inheritance.
I would be so discusted with myself if I did that, I certainly would advertise the fact.
You must have known after the first bill that you were in trouble.
What else can I say ?????
You need help, is a mobile phone that important to you.
29 Mar 2011 08:01:00 PM: 29 Mar 2011 08:50:26 PM:, this actually happens to a lot of people and it's not difficult to see why. 2 hours of talk time over a cap limit can cost you about $650. So what happens when there are family matters which require lengthy conversations during the month? These can really add up and Voda are really exploitative in their pricing (it's not the same rate once you go over your cap - it's much more).

To the original poster - do not go to Vodafone, they will not listen - that's something that everyone can agree on. You MUST contact the TIO. You MUST tell them that Voda recommended the cap for you after you told them what your usage patterns were like (i.e. the large bills were THEIR fault). If you blame Voda you can get your money back - Voda are theives who prey on people like you who they think won't raise a fuss. All I can say is thank God for this website...

Don't waste your time on calling Voda - you can, but have fun because I've done the same thing and no one listens.

Call the TIO. Blame Voda completely and get your money back.

They are a completely unscupulous company - I don't know why people are so reluctant to play hard-ball with them. They sold you the bloody product, and that was reckless of them, so get the TIO on your side and get your money back.

http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

......now the rest is up to you.
29 Mar 2011 08:02:32 PM: Further To Above -
If you think you have a case go directly to the T.I.O. and not to a "Blood Sucker Lawyer". If you must go to a Lawyer make sure he is working for "No Win - No Fee". The first appointment is usually free with a Lawyer, then they also Charge you $$ Big Time.
29 Mar 2011 08:04:24 PM: *2 hours of talk time *per week* I meant to say. cheers.
29 Mar 2011 10:54:39 PM: Wait.. so you used excessive amounts, didn't check your spend, and now you are trying to pass on the responsibility? Grow up.
29 Mar 2011 10:56:26 PM: For the record, the call rate does not change whether you have exceeded your cap or not.
30 Mar 2011 06:20:19 AM: why do i "advertise" the fact i blew my inheritence on it?

i came to accept my complete and total screw up a long time ago. we are talking somthing that happened over 4 years ago (when i first turned 18) and vodafone taking advantage of my age, and lack of knowledge about pricing and billing etc etc. life is a learning curve, and boy....what a learning curve that was!

as for the "grow up" comment regarding my spend, i told the vodafone rep what my monthly spend was ($200p/m) and they advised me that the cap i should be going for, was the $49 cap. because it would save me $150 a month, i get a brand new phone, and i wouldnt need to worry about running out of credit.

so, i dont see how, you claim the bill is my fault, when i told them what my usage p/m was, and chose a cap that was extremely inadequate to my needs
30 Mar 2011 07:01:09 AM: If all this happened four years back, it took you a while to take action.
I dont hold much hope that you will recoupe too many $$.
Now you want to "jump on the litagation bandwagon".
As In "Further to Above".
That could be good advice. Also try and join the Class Action.
Remember though that Vodafone is a very large world wide company.
They will defend the action to the end.
Lawyers will want their cut of any judgement.
30 Mar 2011 09:43:04 AM: Just go to the TIO - forget hiring lawyers. TIO deals with this every single day - you are far far faaaar from being the only one this has happened to. In the US they are bringing in new laws to prevent this: it's called "bill shock". Google it.

"29 Mar 2011 11:56:26 PM: For the record, the call rate does not change whether you have exceeded your cap or not."

Yes, it certainly does. Pay $49, get $500 worth of calls. So a $10 call actualy costs $1. But as soon as you exceed the "cap" (it's not actually a "cap", it's a minimum, not a maximum price) then you'll pay $10 for the $10 phone call. Ten times as much, my friend. TEN TIMES AS MUCH. WAKE UP.
30 Mar 2011 09:59:42 AM: well, just called the TIO....

im going into their office when im in Melbourne on friday, because the vodafail line kept dropping out.

beautiful!
30 Mar 2011 10:06:49 AM: no offence but the people on this site are here because we've all been in your shoes, and we KNOW that VODAFONE DON'T LISTEN!! there are only so many times we can tell you this.... going to speak to them is useless. Go to the TIO at the web address in the previous post - as I said we've all been in your shoes and we don't like the situation but the TIO is the ONLY way to get stuff done when you are dealing with Voda. fact.

30 Mar 2011 08:00:16 PM: "29 Mar 2011 11:56:26 PM: For the record, the call rate does not change whether you have exceeded your cap or not."

Yes, it certainly does. Pay $49, get $500 worth of calls. So a $10 call actualy costs $1. But as soon as you exceed the "cap" (it's not actually a "cap", it's a minimum, not a maximum price) then you'll pay $10 for the $10 phone call. Ten times as much, my friend. TEN TIMES AS MUCH. WAKE UP.

You are an idiot, calls are charged at 90cents per minute, whilst in the cap, and when out of the cap. Just because you pay $49 for $500 doesn't mean dividing it equally is the charge. Read a pamphlet, do some research.
31 Mar 2011 12:39:03 AM: 30 Mar 2011 09:00:16 PM: Yep, you must work for Vodafone, you have all the usual people skills expected from this company.
31 Mar 2011 12:01:01 PM:
"Just because you pay $49 for $500 doesn't mean dividing it equally is the charge"

True, but if Voda puts you on a plan that's unsuitable (i.e. you're not nearly using the "cap"), then the product could be deemed not "fit for purpose", which means the customer can go to consumer affairs and the contract would not be worth the paper it's written on.

So, assuming we're talking about a valid contract, then you can divide it equally to get a pretty accurate answer. As I said, the product isn't "fit for purpose" if the person uses the phone for 2 SMSs per month and they're on a $99 dollar contract - it doesn't make sense - that law is there to protect people from those sorts of cons... So the only way your argument holds is if you're assuming Vodafone cons people.. wait a minute.... ok, perhaps you're right then ;)
31 Mar 2011 08:15:40 PM: Maybe you were given poor advice about the plan to go on, but the fact is that if you don't check your usage and don't check your bills, how can you just claim ignorance for so long? You obviously didn't run up such a huge bill in 1 month and you obviously changed your rate plan more than once meaning you were more than aware of your average usage.

So what I'm trying to say is, hypothetically you find out that you've spent $600 calls but your cap only supports $200.... Why would you agree to move up to any plan other than one that gives you $600 credit? And especially thousands of dollars? The highest plans only go so high and it seems like you must have gone over even the highest plans, THEREFORE even if you were put on the HIGHEST plan at the beginning, you still would have spent well over your cap.

You say your usage was $200 per month. I'm not sure what the $49 cap contained 4 years ago but I'm sure it was either more than that or close to. I don't see how thousands of dollars could result from that? Obviously you were using FAR MORE than $200 if the $149 cap can't support your habits
31 Mar 2011 08:19:27 PM: From what I can see the alternate is that when you told the sales person you use around $200 a month in prepaid or what not, you were not referring to your usage (minutes x call rate) but your cap amount (without mentioning the included credit). In that case it is not entirely the sale person's fault for misinterpreting your explanation of your average spend. Either way it would be an honest mistake on one end, or both. Not a case of Vodafone "taking advantage of your age"

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16420 Someone from SA thinks vodafone is Ridiculously at 26 Mar 2011 12:02:05 PM
I signed up in January and double checked with a rep and the internet that I could get coverage in a town called Whyalla. I have had 2 months of horrible coverage: sms, mms failure, phone calls cut out, people can't hear me, no internet usage available and they won't end my contract because they need to do an "investigation into the problem because no one else has had any issues" Yeah right! They can't tell me how long that will take and they will only let me cancel if I pay the 1000+ cancellation fee, which they will kindly reduce by 50%. Rubbish!!

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16404 Someone from SA thinks vodafone is Lately Fail at 23 Mar 2011 05:41:29 PM
Yeah just the last 3 weeks I have noticed my signal is dropping mid-call and I am having to call people back, at Novar Gardens and edwardstown. Same with 3G I couldnt even get signal at Ingle Farm.
I have been a loyal Vodafone customer for 8 years, even used to tell people they were great, but lately has been crap. Phoned customer service about 2 weeks ago to enquire about roaming was on hold for about 2 minutes which isnt too bad, service was friendly and informative, which is good. But at the end of the day, if you cant stop the drop-outs and data outages by the time I'm out of contract, you're fired Vodafone!!! I also think its crap that I got a letter from the CEO saying sorry and we are working on it, but did not offer any complimentary peace offerings like discount months etc.
29 Mar 2011 10:57:59 PM: If they offered discounts it would set a precedent so that ALL customers could claim poor coverage and the company would lose A LOT of money. They've been giving credits and other discounts in certain situations.

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16396 Someone from SA thinks vodafone is Extreme fail at 23 Mar 2011 02:06:49 PM
Having to rely on my phone for work/business it is extremely annoying that when I'm in the office and receive a call on my phone, it will still drop out without any reason. The other thing is that when I try to make calls, it shows signal but when I dial it comes up with "connection error" time and time again. I end up having to call the same number 4-6 times in a row at times. Data wise, its just too slow. I have a iphone 4 and my emails, photos and web connection is just so poor that I can't even receive my emails until I'm home where my much faster non-vodafone router is to connect. Just very frustrating!

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16388 Someone from SA thinks vodafone is Fat fail! at 22 Mar 2011 08:56:16 PM
Vodafone claims to cover my house in its network. Big fat fail because i drop out at least two to three times a night while I talk to my boyfriend on the phone. Your a big fat waste of my time.

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16376 Someone from SA thinks vodafone is Not Listening at 22 Mar 2011 07:14:59 AM
Live at Hillbank. With Crazy Johns who use Voda Network. Can't make or receive calls most of the time. If you ring Crazy Johns to get it looked at, all they want to do is assume it is your handset (Please turn off then on, switch SIM to another phone etc etc). Pretty useless all round.

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16317 Someone from SA thinks vodafone is poor service at 16 Mar 2011 01:21:51 PM
sms often hours or even days late. no reception at all at work in the adelaide cbd when people next to me have optus or telstra and receive a strong signal. Calls drop out when I answer the phone. Poor reception during calls - unable to maintain a fluent conversation. VF called me to renew my contract which has just expired and advised they are aware of the problems and are putting up another 25 towers. Not good enough to keep me as a customer sorry.
29 Mar 2011 10:55:34 AM: common problem. i could be standing next to the mobile tower at northpark shopping centre at prospect, and i would have my phone telling me there was no coverage, and it was "emergency calls only" vodafone would tell me it was my handset repeatedly, despite the fact i had the problem with samsung, SE, LG and Nokia handsets

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16249 Someone from SA thinks vodafone is terribly at 10 Mar 2011 09:16:20 PM
I live next to the the transmitter on Anzac hwy and I can never get anything... emails take half an hour to update!!! Aaaargh!

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16248 Someone from SA thinks vodafone is extreme at 10 Mar 2011 09:12:22 PM
I live right next to the tower and can never get any download bandwidth to my iPhone 4!!! Complete rubbish. I have a lot of quota that just does nothing!!!

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16245 Someone from SA thinks vodafone is Not interested in the little guy at 10 Mar 2011 05:08:42 PM
I find it amazing that Vodafone can manage to sponsor a V8 team, a formula one team and Australian cricket but I have to leave my house to make a phone call and I get messages hours after they have been sent. Put some money into improving services before spending it on everything else!!

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16243 Someone from SA thinks vodafone is at 1 Jan 1970 09:00:00 AM
Im so sick of having to call someone back 10 times within 20 mins all because they can hear me or my phone just hangs up. Poor reception in Salisbury Heights/ Greenwith area. Average reception in Enfield.

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16233 Someone from SA thinks vodafone is The most frustrating piece of crap at 9 Mar 2011 08:43:09 PM
It's just frustrating because some of the messages I send aren't received by my friends but some are... So I have no freaking idea if they have received the messages or not. I'd rather it to be consistently not delivering msgs instead of only delivering some!!!!!!!!!!!

And I'm locked in a 12 months contract. Sigh.

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16227 Someone from SA thinks vodafone is EPIC FAIL at 9 Mar 2011 07:27:38 PM
Dropped calls. Shocking coverage in Kilburn, Prospect, Blackwood, Bedford Park, Marion, Woodcroft, Hackham, and the Barossa... just to name a few. Voicemails and SMS not received for hours (absolutely useless when work calls me and asks me if I can come in when I've not been rostered on, for instance). Cannot make calls or receive calls for large blocks of time... thank god I've not YET been in an emergency situation... or had family trying to contact me urgently! Trying to use the internet on my iPhone 3GS is painful whenever I leave the house, even gave up trying to use the internet on my phone in MELBOURNE recently. Also, my phone is usually rendered useless when in a shopping centre (no service whatsoever). SMS that refuse to send, or take numerous attempts to send. SMS sent that are not actually received are extremely frustrating, not to mention trying on friendships and relationships!

I've been a Vodafone customer for 9 years (at least), unfortunately, the majority of my problems started a few months into signing a contract for the iPhone in April last year. Never really had much of a problem previously as a prepaid customer. I'm paying $79 a month on my contract, is it too much to ask that I can AT LEAST make and receive phone calls ALL THE TIME? I had my landline disconnected when I took out this contract with Vodafone, having never had any problems with my service previously, and trusting that I would be able to make and receive calls all the time.

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16222 Someone from SA thinks vodafone is very fail at 9 Mar 2011 02:20:42 PM
usual fail

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16221 Someone from SA thinks vodafone is at 1 Jan 1970 09:00:00 AM

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16220 Someone from SA thinks vodafone is VERY at 9 Mar 2011 02:20:15 PM
New contract. Abysmal service.

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16199 Someone from SA thinks vodafone is Network Congestion at 8 Mar 2011 02:04:19 PM
Since Vodafone made the decision to switch from their 3g network share aggrement with Optus (2100 Mhz)on the towers to make the switch to combine (2100Mhz) services on the 3three network towers.
It seems the Vodafone customer has to share the (2100Mhz) network with 3three,Vodafone and Telstra.
Thus creating severe network congestion issues.

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16177 Someone from SA thinks vodafone is working only intermittently at 7 Mar 2011 04:32:51 PM
I have had a 3G connection issue with my Vodafone Mobile Broadband involving DNS Server not responding according to Windows 7 network diagnostics. The net was working fine until yesterday at 8.15pm. Since then, when I do connect, I can load a webpage and then it fails to load anymore after that, often resulting with the network notification icon to display no internet connection available, even if the signal is 3-5 bars. Then the connect becomes intermittent, dropping out due to DNS issues. At times, I cannot connect at all and this results in RAS Error 635. GPRS mode works fine at least. 3G is always dropping connections. This is definitely a network problem, as I haven't changed anything on my pc for the past few weeks. Lame, considering there are apparently no network issues stated under SA in their website's network status page. I've called Vodafone and went through 2 hours troubleshooting, nothing was resolved. I wonder if anyone else had those DNS issues.

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16122 Someone from SA thinks vodafone is Broadband Data problem at 3 Mar 2011 05:54:01 PM
A few days ago, I started to have problems accessing web sites on my computer (I use Vodafone broadband.). A web site would work for a while, then after maybe 30 min, I would get an error "DNS failure". This happened at various times, on and off. Became very frustrating.

I went to a computer support person because I thought my computer had a problem. After 3 minutes of looking, he said Vodafone internet was not resolving the DNS of web sites properly. He reset me to google's DNS server instead of Vodafone's.

All working great now. I am still using Vodafone internet, just not their DNS server. I guess we'll check back in a week to see if they have the DNS working again.

Just thought I'd pass this on in case anyone else is having this problem with Vodafone internet.

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16048 Someone from SA thinks vodafone is Piss Poor at 1 Mar 2011 02:51:40 PM
I opened up a dialogue with Vodafone (Aus) customer service centre last December complaining about the incredible drop in coverage and in particular 3G coverage in my home suburb of Croydon Park (SA, 5008). Stated how 3 months prior I had excellent data coverage. Then it all went South right at the same time Vodafone issues went public. Vodafone and I determined through their helpdesk my iPhone 3Gs or Sim wasn't at fault. Was told to wait for a resolution on Jan 6!! Hadn't heard anything back so I contacted them earlier this week (end of Feb) and got the reply of `your upgrade options'.

I mean WTF? Seriously? They are charging me full price for 3G coverage that doesn't work and now they have the gall to ask me to upgrade?

Pathetic. Any assistance would be greatly appreciated.

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16011 Someone from SA thinks vodafone is Un australian at 26 Feb 2011 09:58:19 PM
Australia has become a monopoly. Money talks, big companies pay for things they want people to hear. Paying for advertising on tv limits what they can say. That's why we have the accc, what do they do fuck all. If I've got a problem with a service that I am paying for in australia it should be handled with Someone in Australia. If that person has my personal details or tells he's mate, Australian authorities have no control to do anything about it. The government is great at taxing every Australian perhaps they should start taxing security issues. When a company like vodafone Australia can rip off every day australians and not be shut down is a joke. Their 3G service is useless, their 2G network is not much better.

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15978 Someone from SA thinks vodafone is Useless at 24 Feb 2011 11:40:48 PM
I'm in Adelaide, near Victoria Park Racecourse. I was on Virgin for 5 years with no problems at all. Switched to Vodafone when I bought the iPhone 4 in September. Since then nothing but trouble. 3G network rarely ever works, and have to keep on 2G to get calls and use Data. The past few days I have had no Data coverage on 2G either, and the few calls that did get through dropped out or were full of noise... Totally useless network! It has to be bad when you can't get a reception in the heart of a major city!

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15976 Someone from SA thinks vodafone is Useless at 24 Feb 2011 08:37:07 PM
I finally got out of my contract today. Email vodafone and report your drop outs. Keep a log of them. After they tell you to switch to 2G because their network is crap. Then report it to ombesman, the link is on the Vodafail main page. They will then let you out of the contract. The last three months have been embarrassing, trying to do business with a phone that makes you look like a dick. Aswell as the drop outs, no service, no Internet, no email, I have also had crosslines. I heard a bloke talking to he's bank, I had people ringing me and talking to someone else, I had messages telling people that my phone was disconnected.
After all this and being a loyal customer for 8 years. I wasn't even given an apology, after vodafone having to get back to me within 10 days by the ombesman, they did it on the last day. Thanks vodafone.

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15787 Someone from SA thinks vodafone is poor at 21 Feb 2011 03:59:58 PM
SIM card was not responding had to get another they then changed my number which I was not at all pleased with as I was then forced to alter my stationery to suit.

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15777 Someone from SA thinks vodafone is No data at 21 Feb 2011 11:50:17 AM
I live in the Adelaide Hills area. Last week purchased a USB modem after checking I would be able to get coverage where I live. Activated it last week by phone. Cannot get coverage at all on any part of our property. Does anyone know if I would still get a refund from Woolworths, as that is where I purchased the modem? Thanks

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15776 Someone from SA thinks vodafone is at 21 Feb 2011 11:34:10 AM
Approaching the ned of a vodafone contract with 40 handsets.
When questioned on a payout figure I was told $9,000 plus GST.
When queried I was told balance of contract $1,500 plus handset credits offered at beginning of contract.
Onc checking we have actually had $3,500 of actual hardware supplied over two years. Voda could not explain why I had to pay the full balance for equipment that I had not been supplied with. Needless to say our Voda contract will xpire in one month and will not be renewed despite offers of free handsets, free access for two months etc etc.

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15745 Someone from SA thinks vodafone is Service What Service? at 19 Feb 2011 09:50:42 AM
My phone has little to no service! and the company doesnt care at all. There advice is for me to pay out my contract to a value of $480. It is so frustrating, so Im going to put it in the drawer pay the $29 monthly fee and just get a pre-paid to get me by until the contract runs out. I must have a mobile that works with appropriate service, I have an unwell mother and little girl, so need to be contactable and vice versa, shame on this mobile company!!
19 Feb 2011 11:09:33 AM: Why?

You need to complain to the TIO to get away from this shoddy service, check out the How To Complain tab at the top of the page for details, it really is very simple and hopefully you can be shot of this service in less than 10 days.

Vodafail.com Moderation Team

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15731 Someone from SA thinks vodafone is Calls, SMS and DATA at 18 Feb 2011 04:24:27 PM
Goodwood to Adelaide Tram showing one red bar unable to surf everyday.
Adelaide to Karulta park PM showing bars unable to SMS, DATA or CALL.
Adelaid City during from 12 noon showing signal but SMS no send, no service (the circle of death keeps spinning on iphone 4)
No coverage in York peninsula most of the trip.
Problems since December.
18/02/20111 1PM vodafone store Adelaide City had a line to the door to the back.

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15703 Someone from SA thinks vodafone is rubbish at 18 Feb 2011 05:06:10 AM
VF is not what it use to be, had a VF contract 2 years ago and all was well, re-signed this month (Fbe) with iPhone 4 and service is rubbish, regularly no calls in or out and poor data. excessive witing times on support centre and after 10 days, they finally ring me back on my complaint email to accept their service is poor and has been for a while (they couldnt answer me why, if this was known, they did not disclose before I entered into a contract) and recommending that I buy a pre-paid phone and transfer calls to it until the network is fixed in 2-3 months time. Idiots!
18 Feb 2011 03:11:00 PM: Same problem as you mate, was the guy below

When I was talking to them they told me that they would waive the monthly amount and told me to go get a pre paid account with another provider while they sorted it

After a heated talk with the cancelations department, I told them no and sent an email to TIO

8 days later, I am a free man :D
18 Feb 2011 09:48:57 PM: and one more thing, I had problems in September and they said the network would be all good in a few days. I called back in a few days when it was still totally f*cked and they said a few mooore days. So there I waited... then it was still f*cked. They say 2-3 months which means whenever the f*ck they feel like it.

cheers

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15697 Someone from SA thinks vodafone is Awesome at 17 Feb 2011 04:23:14 PM
People I am pleased to say that since I lodged my complaint with TIO 8 days ago I have now been released from my contract (I am only 10 months into it). I started the process up early Jan talking with Vodaphone and trying to get my phone sorted. After many phone calls I decided to send an email to TIO in Feb.

If anyone is serious about getting out of there contract all been over charged I have found you only have one choice...TIO

I belive that the customer service people you talk with before hand will drag the process on as long as possible, till A. you just get tired with it and just keep paying it or B. you file a report with TIO

Only recomendation I could give to people is to remain calm and try to be a nice as possible to who ever your talking to over at vodaphone, its a proven fact if you act like a tool that that person wont be as helpful as if you where just nice to them.

Im not sayin suck it up and just take it, you have TIO in your corner helping you out, let them deal with Vodaphone.

Being nice has meant that when I last called to make sure I could port my number, the lovely lady I was talking to basicly waivered my bills from my original complaint in Jan. She didnt have to, but I asked nicely and she did which just proves that being nice does pay off sometimes

Good luck to anyother people out there in the same mess, just stay calm and if it gets messy TIO will solve it so Relax guys ;D

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15695 Someone from SA thinks vodafone is HIghly at 17 Feb 2011 04:08:37 PM
terrible data speeds during most hours of the day, dropped calls, signal drops to nothing for no reason, very slow customer service (very long waits on the line)

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15627 Someone from SA thinks vodafone is Getting Worse at 16 Feb 2011 09:31:34 AM
I just called 1512 to get my account balance. You used to be able to control it on the keypad. Now the moronic thing expects you to speak to it. I resent speaking to a moronic robot. In an office or a train you do not want to be disturbing others shouting yes or no.

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15602 Someone from SA thinks vodafone is poor at 15 Feb 2011 02:48:49 PM
cnr west terrace and franklin streets ,St marys College when school is out ( 315)
no coverage - no voice no sms , no web. Phone shows 5 bars but nothing

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15583 Someone from SA thinks vodafone is Very at 15 Feb 2011 08:12:32 AM
Network not working (voice or data) in Adelaide CBD near Currie St, King William St. Has been down for much of the past couple of weeks.
15 Feb 2011 08:40:06 AM: put in a complaint to the tio i did and left vodafone to go telstra. best thing you will ever do
15 Feb 2011 09:00:26 PM: what's the TIO? were you in contract?
16 Feb 2011 02:55:34 AM: Telecommunications Industry Ombudsman 1800 062 058

They'll get you out of your contract obligations penalty free!!
They know all too well about Vodafone's disloyalty at the moment.


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15577 Someone from SA thinks vodafone is disappointing at 14 Feb 2011 10:01:17 PM
I am with Vodafone since July last year recently move to live in CBD. My main use is making/receiving calls and SMS. The signal drops getting more frequent and last longer than usual. I hardly able to receive/make call, SMS and data service anymore. This failure more obvious in CBD. Vodafail!

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15560 Someone from SA thinks vodafone is Average at 14 Feb 2011 01:21:30 PM
When I am in the city, my phone drops in and out. Only since last month. Prior to that everything was ok. So there must suddenly be a black spot where I work? I have been here over a year... Grrrrrr.

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15542 Someone from SA thinks vodafone is Extreem at 13 Feb 2011 08:11:43 PM
Thought my friend got diagnosed with 2 months to live told a few people cryed about it on the way to see him turns out he was trying to tell me his dad has it WTF voda fail

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15510 Someone from SA thinks vodafone is VERY at 12 Feb 2011 10:28:29 AM
Disgusted with the vodafone service and VERY frustrated with the following network related issues:

message send failure
unable to contact people via telephone and unable to be contacted!
could not activate mobile data network
searching for network
unable to load network list
network lost: your selected mobile network is no longer available. You can choose a different network in settings.
no carrier.

I live in the Adelaide CBD area and the network drop outs happen all the time.

SUGGESTION: i'm taking a screenshot picture of everytime i experience problems. perhaps walking into a vodafone store with 83 photos of various netowkr message fail messages on my iphone 4 will prove to vodafone that it's not the phone its the network.

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15468 Someone from SA thinks vodafone is No reception at 10 Feb 2011 07:00:48 PM
11 Feb 2011 08:47:46 AM: Yes, service around the City West area has been non-existent for weeks now. Try switching off 3G if your phone supports it. This seems to fix the problem, but is just NOT good enough! The phone reports everything to be working, but no calls come or go, no SMS's and no data. Just poor form. I haven't had problems in other parts of the city (other than the widespread outage that happened the other week in all locations). It's useless!!
11 Feb 2011 04:48:35 PM: That actually worked! Switching my iPhone to 2G has allowed me to make phone calls, thanks for the info!
I don't understand why Vodafone couldn't provide me this information any one of the many times I contacted them? They really are hopeless.

I received a text from Vodafone cutomer care saying:
Hi Vodafone has agreed to your request re TIO Complaint to waive your Voice commitment due to: coverage issues.
Letter to follow with full details however you may port out / cancel as of today. Kind Regards Vodafone Resolutions.

Good Bye Forever Vodafail!

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15421 Someone from SA thinks vodafone is Auuugghhh at 9 Feb 2011 08:06:06 PM
I live and work in the city and have tolerated bad service for the last few months, but now I am almost 9 months pregnant and NEED to know that I will be able to use my phone if need be rather than getting the old 'No Service' message(have no landline). I have actually broken the on/off button on my phone from overuse, trying to get it to research for the network. I have sent Vodafone numerous emails, and they appear to be helping, asking for three examples of failed calls in the last 78 hours - I keep telling them that no service is my main issue and they keep asking me for examples of calls. How can I give examples of failed/dropped calls when I can't even make calls to begin with?!!! Grrrrr
16 Feb 2011 09:33:55 AM: Sounds like they are not listening and don't want to listen!

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15419 Someone from SA thinks vodafone is No reception / Dropped Calls at 9 Feb 2011 07:24:22 PM
Have been living back in Oz for only 4 weeks since being in the UK for 6 years and am absolutely disgusted by the vodafone current vodafone service. My calls keep dropping out, I get no reception when I have full bars, I get connection errors and the only way they fix is by taking the battery out and putting it back in again.
Vodafone have replaced the SIM and claim they have no current issues!!!
I'm glad I am on a month by month infinate plan, goodbye vodafone!

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15406 Someone from SA thinks vodafone is Extreme Fail at 9 Feb 2011 01:12:37 PM
When we signed up to our plans, we were told that Vodafone had the best network in SA! WRONG... no coverage while at work in the CDB, spasmodic coverage across the city! Calls not connecting (even when someone right next to me calls!)
How can we get out of our plans?

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15404 Someone from SA thinks vodafone is Extreme Fail at 9 Feb 2011 12:47:19 PM
I have not been able to receive or make any calls from my phone in the Adelaide CBD since last week. As soon as I get out of the CBD I can make calls so I know the phone itself is fine. My wife is also with Vodafone and she has had the same problem each time she comes into the city. I called the Customer Service line and was on hold for a long time with a call centre presumably in India. After giving all my details many times over I wa informed that there will be no coverage until the end of March or early April 2011. What the? We are talking about the CBD here in Adelaide. I said to the rep this sounds a bit surprising to which he responded that he would see what he would do. He then put me on hold for another 15 minutes only to then disconnect my call. What lousy service!!! I will be leaving Vodafone as soon as I can and I warn everybody that the service is very poor. No calls in a CBD for 2 months, what a joke!
15 Feb 2011 11:20:01 AM: I can't see any reason why an upgrade should prevent service in the meantime. The whole idea of a network is that if one component fails the mobiles will connect to the next nearest base station.

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15394 Someone from SA thinks vodafone is NO 3G IN ADELAIDE CBD at 9 Feb 2011 10:22:24 AM
I have been informed by Vodafone Customer Service that there will be NO 3G Signal in the ADELAIDE CBD untill the end of MARCH...
What the hell?
I have 2g, I also have 2GIG of data I can now no longer use, not that I could use it before because it would always drop out.
What a jock of a company.

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15328 Someone from SA thinks vodafone is Epic Fail at 7 Feb 2011 05:14:40 PM
I have been a 3 customer for over 5 years and although the service was never completely reliable, it was acceptable considering the cheap plans they offered. Since their merge with Vodafone I often find that I can't make calls, my phone goes offline (although still displaying a full signal)and needs to be turned off and on again to rectify itself. Often calls will drop out on around every 5 minutes making it impossilbe to call the 3/Vodafone "Customer Care" as they call it, and 13 number is NOT a standard call meaning I'm charged a small fortune for waiting on hold. I have also had numerous billing errors since the merge which can't be rectified as I can't get through to speak to someone. Surely all of these 'fails' are reason enough for vodafone to release customers from their contracts as they can't honor the terms of it!

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15317 Someone from SA thinks vodafone is at 7 Feb 2011 03:01:43 PM
Very disappointed with coverage, been a customer for over 2 years and never had this many problems unitl recently. Cant check my net balances and usage so going over and under spending limit, net hardly works and when it does its constantly disconnecting :(

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15304 Someone from SA thinks vodafone is REAL BAD at 7 Feb 2011 10:28:34 AM
I have been with vodafone for many years now and since their merge with 3 I have bad reception in most area's, NONE in the MIDDLE OF ADELAIDE CITY and none in MY HOUSE IN NOVAR GARDENS. This is so frustrating!

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15286 Someone from SA thinks vodafone is Call Centre at 6 Feb 2011 09:27:08 PM
Just called call centre for 24 hour customer service, advised by the rep that all systems are down for at least 6 hours.
7 Feb 2011 10:06:38 AM: The system has been down here in the CBD since Wendesday last week.
Still down today

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15254 Someone from SA thinks vodafone is Unfit for purpose under the trade practices act at 5 Feb 2011 06:57:10 PM
I recently decided to go the whole hog and buy a high end phone, the google nexus. As my current provider 3 had no android phones on offer I changed to Vodafone. I had had very good experiences with vodafone in the past so I had no qualms about changing back especially given that they were now the same company.

However the smart phone I was sold is dumb. It does not implement the SMS protocol correctly. When the phone runs short of memory (at 20MB of free memory mind you) it does not have space to store an SMS (160 characters/bytes), it SHOULD be able to fit 125,000 SMSes into that space. Instead of following the protocol specifications for SMS and telling the network "I have no memory now" so the network stores the SMS, my dumb phone accepts the SMS and throws it away leaving me a message on the screen to the effect that it threw away an SMS due to lack of memory. That's just great because the sender will get a delivery confirmation if they asked for one and think I got the message, and despite having a PhD in software the software on this phone gives no clear indication of what exactly is filling my memory up so I can't easily fix it except by randomly removing the very software (large programs) for which I chose to pay the extra to buy a "smart" phone in order to be able to run.

Other faults in the SMS implementation on the phone include: Turning the phone on makes it resend several (I've never been able work out just how many) recent SMSes I've sent. This irritates and confuses my contacts. Thank god they are being sent to their original recipients and not to each other! When an SMS appears on the screen it offers delete and reply icons. However if I press reply, the SMS is sending forever, whereas if I go into the SMS application separately and send a message to the sender, it is sent. I have wasted heaps of money and time copying and pasting these "forever sending" SMSes.

I also bought the phone to be able to read internet on the train, and pay a high plan to get 1MB of included data. Well about 35% of the time the data connection breaks before the full page is loaded. More retries, more data used for the SAME incomplete service. And it is not from the train acting as a Faraday cage, today I walked to the markets here in central Adelaide, and there - in the open air - half the pages I tried to access failed to even be delivered.

To add insult to injury I now find on my last bill that Vodafone has been charging me an outrageously high 4 cents for SMS delivery receipts. These should be free because they are a natural part of a COMPLETE protocol, it's like charging extra to have the called party's phone ring in addition to charging for the call itself. Also with the substandard network combined with the broken and incorrect SMS software, it is the only way I can tell that and SMS I send has actually been sent. I cannot believe what the software tells me and I do not trust the network to work.

In no way happy Jan, and instead of Senator Stephen Conroy wasting his time and our money trying to censor the internet like the Chinese or Egyptians, he should be doing his job and making sure that basic network services are being provided.
6 Feb 2011 12:31:09 AM: So you invested in what your calling a smart phone, a Google Nexus in fact. A phone only available online, not in stores... You didn't think to do a little research first to see if it would have the advanced SMS options you were after? Instead you got it, and now blame Vodafone for a phone not made by them not having the features you didn't research...
6 Feb 2011 07:43:13 AM: To the OP: where did you buy your phone from?
7 Feb 2011 09:11:01 PM: You're at fault here by not researching the phone. And by the way, 3 have numerous smartphones with an Android operating platform. Did you research this or just assume? 3 and Vodafone both sell the HTC Desire HD...a great phone! Just a shame the network is so crap.
15 Feb 2011 11:39:15 AM: To answer your questions: a) What advanced SMS options? Nothing I am talking about is anything but the basic specification: sending, receiving and end to end receipt are all part of the basic protocol they are all things the most basic phones get right although a few do not implement the SMS receipt. The google nexus has all these features, they just don't work reliably. And I do blame Vodafone. I've been to conferences where vodafone, 3 and others claim to test the handsets with their networks before they sell them.
b) I bought it from the Australian Vodafone shop online.
c) I did research the phone in multiple ways. You just do not expect such basic parts of the phone's software not to work. 3 might NOW have numerous phones with the Android system, at the time I bought they only had a cheap and nasty LG which I played with at their store and felt less than robust. Also at the time the Desire was exlusive to Telstra on a $80 or $90 plan. Given the nexus and HTC Desire are basically the same phone with slightly different buttons at the bottom the reviews were good.

Given the Android software architecture, there really is no excuse for not having updated this most basic of phone software to working versions. It's the same as having a jet engine explode in midair when the Airplane / Engine specification says that the engine will contain any failure within itself and jettison any debris rearward, or to have a bridge fall down when you walk over it. Failure to meet the specification is completely unprofessional and quite unheard of. OP

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15239 Someone from SA thinks vodafone is Can't access their website at 5 Feb 2011 12:12:04 AM
I am using their Prepaid Mobile Broadband services and I haven't been able to access their website all day. Both Firefox and Internet Explorer web browsers time out while trying to load their pages. I can't even top up my credit online and I dread having to make a phone call tomorrow morning. Interestingly I can access their website through a web proxy but it will not let me log into my account. This isn't the first time it's happened, I remember one Sunday afternoon making a phone call about the same problem and a few minutes later I was able to access their website. I have been with Vodafone for 8 months now and their Prepaid Mobile Broadband service has deteriorated over the last few months, from days of having no Internet access to very slow connections. I have had enough! I no longer have any faith in their service and I will be looking around for a more reliable service provider.
5 Feb 2011 10:49:18 AM: It's lunch time and I still couldn't access their website normally, but I used a different web proxy service which let me access their website and let me log into my account. It's as if Vodafone have blocked me from accessing their website, I have no other issues accessing other websites. I am just so glade I didn't have to waste my time making a phone call today. This will be my last top up voucher. Good riddance!

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