26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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16831 Someone from SA thinks vodafone is at 18 Apr 2011 08:36:28 AM
I have been a vodafone customer for over 10 years, the latest is this: in march i paid $100 off my bill from my VISA, somehow they managed to take $200. I have contacted them and its "Under Investigation" for over 2 weeks now, HOW HARD IS TO TO SEE THAT HAVE TAKEN IT TWICE!! Ive got my bank statement saying it does, they can contact the bank and its done! 2NDLY: I signed up for a Sony X10 8 months ago, and i have sent it back twice for repairs. The 3rd time i went back to the store to tell them i want a new handset as im unhappy with this one. The man was actually very helpful and followed it up with Vodafone who after trying to get me to sign up to a new contract (NO WAY),i agreed just to swap it. After choosing 1 from a list of 5 i called Vodafone back to tell them which handset i wanted. He told me it would take 7-10 working days. Well friday gone was 10 days up and still no phone. I called them to ask where it was, they gave me a consignment # and i followed it up. That consignment was not addressed to me and it went to Victoria to the person it was meant for. So i called Vodafone back. He told me to give him 3-5 days to "Investigate" I told him this was not good enough. cut a long story short the manager called me back and i said if they didnt let me go into a store to pick up a new phone the following day or i want to cancel my contract with no fees. Well he wont let me go in store to get a phone and told me mine was never sent and he can send one out in 5 days - NOT GOOD ENOUGH!! I told him i want to cancel right now then. He put me through to cancellation department who told me i would have to pay almost $700 in fees. Im now waiting for the telecommunications ombudsman to open up this morning and hopefully cancel my contract and switch to TELSTRA. Fingers crossed :)